وظائف مدير الخدمات اللوجستية - دبي الإمارات

<ul><li>Provide analytical and coordination support for development and implementation of EGA’s ethics & compliance program in line with laws, regulations, policies and standards.</li><li>Follow departmental policies, processes, standard operating procedures and instructions to ensure controlled and consistent work.</li><li>Demonstrate compliance to organisation’s values and ethics to support a values driven culture.</li><li>Contribute ideas to enhance EGA’s ethics & compliance program.</li><li>Publish ethics & compliance policies and procedures on the intranet.</li><li>Provide accurate advice to employees on the Code of Conduct and other ethics & compliance policies, procedures, processes, and standards.</li><li>Implement the gifts & entertainment process including reviewing/updating policy, advising on declarations, maintaining the register, promoting awareness, and providing analysis to the Associate Manager.</li><li>Implement the conflicts of interest process including reviewing/updating policy, advising on declarations, maintaining records of declarations and mitigation steps, promoting awareness, and providing analysis to the Associate Manager.</li><li>Assist with third party due diligence screening: explain requirements, conduct searches, and review results.</li><li>Monitor and report emerging ethics & compliance issues and risks; suggest program enhancements.</li><li>Maintain an annual training calendar and coordinate with business areas to assess training needs.</li><li>Develop training and awareness content on the Code of Conduct and related issues (e-learning content, presentations, supporting materials).</li><li>Liaise with internal teams and external providers and arrange training logistics (venues, invites/enrolments).</li><li>Promote awareness via emails/text/intranet and communicate completion expectations.</li><li>Deliver training including induction, maintain attendance records, and respond to queries.</li><li>Maintain records of completion statistics and provide analysis to the Associate Manager.</li><li>Support capability building by delivering 'train the trainer' sessions for Ethics & Champions and supervisors and training for the legal team.</li><li>Foster a speak-up culture; maintain relationships with employees and take contemporaneous records of concerns.</li><li>Assist in investigations: acknowledge cases, open cases in Your Voice, prepare investigation plans, collate information, interview witnesses, prepare reports, arrange follow-ups, update records, monitor corrective actions, and analyse investigations data.</li><li>Develop and maintain effective working relationships with business areas and external service providers.</li><li>Contribute to continuous improvement of systems, processes and practices for sustainability, productivity and cost reduction.</li><li>Prepare timely and accurate statements and reports to meet department requirements.</li><li>Perform other duties or assignments as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Ethics & compliance certification (e.g., ECI Leading Professional in Ethics & Compliance, SCCE Certified Compliance and Ethics Professional, ICA Diploma in Compliance) desirable.</li><li>Experience delivering training and conducting internal investigations desirable.</li><li>Good knowledge of UAE laws and regulations and/or key international laws (UK Bribery Act, US FCPA).</li><li>Good understanding of ethics & compliance issues.</li><li>Excellent verbal and written English; Arabic and/or French desirable.</li><li>Effective research skills, planning, organising and time management skills.</li><li>Proven ability to liaise effectively internally and externally with vendors and service providers.</li></ul>

<p>About the Role: This opportunity is with a well-established shipping and logistics company based in Dubai. We are looking for a Business Development Manager for the NVOCC and Freight Forwarding division. Key Responsibilities: - Identify, target, and onboard new customers through regular client visits, calls, networking, and business development activities. - Develop new customer accounts while maintaining and strengthening relationships with existing clients. - Arrange meetings with prospective customers to understand their business needs, requirements, and concerns. - Generate and qualify leads and convert prospects into active customers. - Drive revenue growth within the freight forwarding/NVOCC business in line with agreed sales targets. - Negotiate commercial terms and close new business opportunities. - Handle customer complaints, objections, and service-related concerns professionally and effectively. - Maintain and monitor the sales pipeline, business opportunities, sales activities, and revenue performance. - Coordinate with operations and other internal departments to ensure smooth and timely execution of shipments. - Ensure efficient management and movement of principal boxes on a FIFO (First-In, First-Out) basis within applicable free storage periods. - Monitor customer accounts and follow up on outstanding payments. - Prepare regular sales, business development, lead generation, pipeline, and revenue reports for management. - Analyse key sales and business development metrics and provide relevant insights to management. - Conduct periodic reviews of sales performance and identify opportunities for improvement and growth. - Mentor and guide junior members of the Business Development team, supporting their training and professional development. - Gather customer feedback and communicate insights to relevant internal teams to support service improvement. - Ensure compliance with applicable laws, regulations, company policies, and internal procedures. - Perform any other duties and responsibilities assigned by management.</p><p>Key Skills & Competencies: - Business Development & Sales - NVOCC / Freight Forwarding - Customer Acquisition & Account Management - Lead Generation & Conversion - Sales Pipeline Management - Negotiation & Closing - Revenue & Target Management - Customer Relationship Management - Shipment Coordination - Market Development - Sales Reporting & Analysis - Team Leadership & Mentoring Candidate Profile: - Proven experience in business development/sales within NVOCC, freight forwarding, shipping, or logistics. - Strong knowledge of freight forwarding and NVOCC operations. - Demonstrated ability to acquire new customers and generate revenue. - Strong communication, negotiation, presentation, and relationship-management skills. - Target-oriented with strong commercial and business development capabilities. - Ability to manage multiple customer accounts and sales activities independently. - Previous experience mentoring or supervising junior sales team members will be an advantage.</p>

<p><br></p><p>We are seeking a proactive, technically skilled, and detail-oriented <strong>Site Engineer</strong> to join our growing team delivering premium plunge pool and water feature projects across the UAE.</p><p>The Site Engineer will be responsible for supervising and coordinating all on-site activities, leading teams of technicians and laborers, and ensuring that projects are executed safely, efficiently, and in accordance with approved drawings, specifications, quality standards, and project schedules.</p><p>Working under the direction of the Senior Project Manager, the successful candidate will oversee installation activities, project documentation, testing and commissioning (T&C), and the successful handover of completed projects in coordination with the factory and Project Management Office (PMO).</p><p><strong>&nbsp;</strong></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Supervise and coordinate the daily installation of plunge pools, filtration systems, plumbing, and associated MEP works.</p></li><li><p>Lead and manage site teams, including technicians, subcontractors, and laborers, ensuring productivity, quality workmanship, and compliance with safety standards.</p></li><li><p>Execute site activities in accordance with project schedules, approved drawings, specifications, and instructions from the Project Manager.</p></li><li><p>Review and interpret technical drawings, shop drawings, and project specifications, identifying and resolving discrepancies.</p></li><li><p>Coordinate with the Project Manager, factory, suppliers, subcontractors, consultants, and clients to ensure smooth project execution.</p></li><li><p>Conduct site inspections and prepare Work Inspection Requests (WIRs), inspection reports, method statements, and other required project documentation.</p></li><li><p>Monitor project progress, identify potential delays or risks, and provide timely updates and recommendations to the Project Manager.</p></li><li><p>Manage site resources, including manpower, materials, tools, and equipment, to ensure efficient project delivery.</p></li><li><p>Ensure full compliance with HSE regulations and company safety policies.</p></li><li><p>Support the testing and commissioning (T&C) of pumps, filtration systems, plumbing, electrical equipment, and control systems.</p></li><li><p>Maintain accurate daily site reports, progress photographs, material records, and project handover documentation.</p></li><li><p>Attend site coordination meetings and assist in resolving technical and construction-related issues.</p></li><li><p>Ensure completed works meet quality standards and client requirements prior to handover.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's Degree in Civil Engineering, Mechanical Engineering, or a related discipline.</p></li><li><p><strong>Minimum 6 years of relevant site engineering experience</strong>, preferably in swimming pool construction, water features, MEP, or mechanical installation projects.</p></li><li><p><strong>UAE/GCC experience is preferred.</strong></p></li><li><p>Strong understanding of swimming pool construction, waterproofing systems, MEP coordination, plumbing, and water filtration systems.</p></li><li><p>Ability to read and interpret construction drawings, shop drawings, P&ID diagrams, technical specifications, and method statements.</p></li><li><p>Experience supervising teams of technicians, subcontractors, and laborers.</p></li><li><p>Proficiency in Microsoft Office, AutoCAD, and project documentation/reporting tools.</p></li><li><p>Knowledge of testing and commissioning (T&C) procedures for mechanical and electrical systems.</p></li><li><p>Familiarity with UAE construction standards, HSE regulations, and quality control procedures.</p></li><li><p>Strong planning, organizational, leadership, and problem-solving skills.</p></li><li><p>Ability to work under pressure and manage multiple site activities while meeting project deadlines.</p></li><li><p>Strong commitment to quality, safety, and timely project delivery.</p></li><li><p><strong>Fluent in Arabic and English; Arabic-speaking candidates are strongly preferred.</strong></p></li><li><p><strong>Valid UAE driving license is mandatory.</strong></p></li></ul><br><p><strong>Preferred Experience</strong></p><ul><li><p>Experience with acrylic pools, plunge pools, water features, modular pool systems, or factory-manufactured pool installations.</p></li><li><p>Familiarity with UAE authority approvals and inspection procedures, including Dubai Municipality, Trakhees, and Dubai Civil Defence (DCD).</p></li><li><p>Experience in testing, commissioning, and client handover of swimming pool and water feature projects.</p></li><li><p>Knowledge of project scheduling and coordination with factory production and logistics teams will be an advantage.</p></li><li><p>Experience coordinating with Arabic-speaking clients, consultants, subcontractors, and site teams will be an advantage.</p></li></ul><br>

<p>The Crewing Team Leader coordinates daily crewing activities, ensuring smooth deployment, documentation compliance, and effective supervision of the crewing team.</p><ul><li><p>Coordinate daily crewing operations for assigned vessels or projects</p></li><li><p>Manage crew mobilization and demobilization schedules</p></li><li><p>Verify validity of certifications, medicals, visas, and approvals</p></li><li><p>Act as point of contact for crew and vessel masters</p></li><li><p>Prepare crew rotation and manpower summaries</p></li><li><p>Supervise Crewing Officers and Assistants</p></li><li><p>Support recruitment and urgent crew replacements</p></li><li><p>Liaise with Operations, Logistics, Payroll, and PRO teams</p></li><li><p>Maintain accurate crewing records and databases</p></li><li><p>Assist in audits, inspections, and client queries</p></li><li><p>Handle crew welfare and grievance matters</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Diploma or Bachelor’s degree in HR, Maritime Studies, or related field</p></li><li><p>5–7 years of offshore crewing experience</p></li><li><p>Supervisory experience preferred</p></li></ul><br><p><strong>Key Competencies</strong></p><ul><li><p>Strong planning and coordination skills</p></li><li><p>Attention to detail</p></li><li><p>Ability to manage urgent requirements</p></li><li><p>Team leadership and communication</p></li></ul>

<p><strong>WE ARE HIRING – DISPATCH COORDINATOR (RENT A CAR)</strong></p><p><strong>Company:</strong> Vesla Rent A Car</p><p><strong>Location:</strong> Ras Al Khor, Dubai, UAE</p><p><strong>Employment Type:</strong> Full-Time</p><p><strong>Reporting To:</strong> Branch Manager / Operations Manager</p><p><strong>Salary:</strong> AED 3,000 – 4,000 per month</p>Job Summary<p>We are looking for an organized, proactive, and detail-oriented <strong>Dispatch Coordinator</strong> to join our Rent A Car team in Dubai. The ideal candidate will be responsible for coordinating vehicle dispatches, deliveries, collections, and transfers while ensuring efficient fleet movement and smooth daily operations.</p>Key Responsibilities<p><strong>Vehicle Dispatch &amp; Coordination</strong></p><ul><li>Coordinate daily vehicle dispatches, deliveries, collections, and transfers.</li><li>Assign vehicle movements to drivers based on bookings and operational priorities.</li><li>Prepare daily dispatch schedules and ensure timely vehicle deliveries.</li><li>Coordinate with rental agents and operations teams regarding customer requirements.</li><li>Monitor vehicle movements and follow up on delays or changes.</li><li>Ensure vehicles are ready and properly allocated before dispatch.</li></ul><p><strong>Fleet &amp; Documentation Management</strong></p><ul><li>Maintain accurate records of vehicle dispatches, deliveries, collections, and returns.</li><li>Verify vehicle details and relevant documents before dispatch.</li><li>Coordinate vehicle handovers and returns with the relevant teams.</li><li>Monitor fleet availability and update vehicle status in the rental management system.</li><li>Report vehicle damage, delays, and operational issues to management.</li></ul><p><strong>Communication &amp; Reporting</strong></p><ul><li>Maintain regular communication with drivers, branch staff, and operations teams.</li><li>Handle dispatch-related issues and arrange alternative solutions when required.</li><li>Prepare daily dispatch and vehicle movement reports.</li><li>Ensure all dispatch activities follow company procedures and customer commitments.</li></ul>Qualifications &amp; Requirements<ul><li>High school diploma or Bachelor's degree is preferred.</li><li>2–4 years of experience in dispatch, logistics, fleet coordination, or the car rental industry is preferred.</li><li>Good knowledge of Dubai roads, locations, and routes.</li><li>Strong coordination, planning, and organizational skills.</li><li>Good communication and problem-solving abilities.</li><li>Basic computer skills and knowledge of Microsoft Office.</li><li>Experience with car rental management systems; knowledge of Speed System is an advantage.</li><li>Ability to manage multiple tasks in a fast-paced environment.</li><li>Professional attitude, teamwork, and attention to detail.</li></ul>How to Apply<p>Interested candidates can send their updated CV to: <strong>hr@veslamotors.com</strong> / <strong>hr.assist@veslamotors.com</strong></p><p><strong>Email Subject:</strong> Dispatch Coordinator – Rent A Car</p><p><br></p>

<p><strong>JOB PURPOSE</strong><br> To oversee the condition, availability, performance, and lifecycle management of the organization’s assets across all geographical locations. Develop and implement facilities management strategies, maintenance standards, lifecycle plans, and cost optimization initiatives to ensure asset reliability and operational efficiency. Lead zone-based asset and facilities management teams to maintain service quality, regulatory compliance, energy efficiency, and effective lifecycle capital expenditure planning.</p><br><p><strong>CORE JOB RESPONSIBILITIES</strong></p><p><strong>FM Strategy and Maintenance Standards</strong></p><ul><li><p>Lead the national FM strategy and set maintenance standards across the portfolio.</p></li><li><p>Drive the shift from reactive to planned maintenance and monitor SLA compliance.</p></li></ul><p><strong>Asset Condition and Lifecycle Planning</strong></p><ul><li><p>Own asset condition and availability nationally; plan asset lifecycles and the related lifecycle CAPEX.</p></li><li><p>Provide lifecycle CAPEX requirements to the Head – Strategic Logistics Asset Management to support CAPEX prioritisation.</p></li></ul><p><strong>Zone Accountability</strong></p><ul><li><p>Hold each Zone Asset & Facilities Manager accountable as the asset representative for their geography, covering inspections, asset condition, maintenance requirements, service performance and lifecycle needs.</p></li><li><p>Abu Dhabi & Al Ain: all assets within the zone.</p></li><li><p>Dubai: end-to-end accountability for asset condition, compliance, facility performance and lifecycle requirements.</p></li><li><p>Northern Emirates: Sharjah, Ajman, UAQ, RAK and Fujairah, covering the condition and performance of a geographically dispersed portfolio.</p></li></ul><p><strong>Vendor, Contract and Cost Management</strong></p><ul><li><p>Manage FM vendors and contracts to agreed service levels and control FM cost per m² and lifecycle cost.</p></li></ul><p><strong>Utilities and Energy Optimisation</strong></p><ul><li><p>Lead utilities and energy optimisation across the portfolio and track energy efficiency.</p></li></ul><p><strong>Facility Performance and Experience</strong></p><ul><li><p>Monitor facility performance and the experience of tenants and occupiers; resolve recurring service issues.</p></li></ul><p><strong>People Leadership</strong></p><ul><li><p>Lead, coach and hold to account the three Zone Asset & Facilities Managers.</p></li></ul><p>Other Tasks</p><ul><li><p>Perform any other responsibilities relating to this job request or work task as allocated by the Line Manager.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications and Knowledge:</p><ul><li><p>Bachelor’s degree in Engineering, Facilities Management or a related field.</p></li><li><p>Professional FM or asset management certification (e.g. CFM, IFMA) is an advantage.</p></li><li><p>Knowledge of hard FM, asset lifecycle management, vendor and contract management, and energy and cost management.</p></li></ul><p>Experience:</p><ul><li><p>10–12+ years managing geographically distributed, multi-site FM / property portfolios.</p></li><li><p>Strong hard-FM, asset lifecycle, vendor, contract and cost-management experience, and a focus on facility experience.</p></li></ul>

<p><strong>Job Summary</strong></p><p>RAM Mounts Middle East is seeking a highly motivated and organized&nbsp;<strong>Sales Coordinator / Sales Executive</strong>&nbsp;to work closely with and support our Sales Manager in day-to-day operations. In this dual-faceted role, you will act as the vital bridge between customers, sales management, and our factory logistics. The ideal candidate will handle administrative sales tasks, manage data within our CRM, generate fresh business leads, coordinate seamless shipments, and actively manage our&nbsp;<strong>online business/e-commerce operations</strong>.</p><p><br></p><p><br></p><p><strong>Key Responsibilities</strong></p><p>The chosen candidate will prepare accurate, timely quotes and handle daily customer inquiries with highly professional correspondence. You will manage and overlook the day-to-day online business channels, process web orders, update online product availability, and assist in digital customer support. Part of your daily routine will involve proactively identifying and qualifying new business prospects to build a healthy sales pipeline while actively scheduling B2B meetings and managing calendars for the Sales Manager. Additionally, you will liaise directly with the factory to arrange on-time shipments, manage local/international deliveries, and schedule carrier pick-ups for both standard and online orders. To ensure seamless operations, you will monitor and keep precise, real-time track of physical stock levels to prevent supply gaps across all channels. Finally, you will maintain detailed records of all interactions, customer details, and pipelines by logging daily tasks meticulously into the company CRM software.</p><p><br></p><p><br></p><p><strong>Requirements &amp; Qualifications</strong></p><ul><li><strong>Experience:</strong>&nbsp;1 to 5 years of proven experience in a Sales Support, Sales Coordination, or Junior Sales role. Experience handling&nbsp;<strong>e-commerce backends or digital sales platforms</strong>&nbsp;is highly preferred.</li><li><strong>License:</strong>&nbsp;A&nbsp;<strong>valid UAE Driving License</strong>&nbsp;is mandatory.</li><li><strong>Technical Advantage:</strong>&nbsp;Prior basic technical, mechanical, or electronics knowledge is a distinct advantage, enabling you to better understand the RAM Mounts product ecosystem.</li><li><strong>Skills:</strong>&nbsp;Excellent communication skills, multitasking ability, strict attention to detail, and a comfortable familiarity with online retail flows.</li><li><strong>Software:</strong>&nbsp;Hands-on experience navigating CRM systems and web store backends (e.g., Shopify, WooCommerce, Magento).</li></ul><p><br></p><p><br></p><p><strong>Salary &amp; Benefits</strong></p><ul><li><strong>Salary:</strong>&nbsp;As per UAE market standards (commensurate with experience).</li><li>Standard UAE labor law benefits (Visa, medical insurance, and annual leave).</li></ul><p><br></p>

<ul><li>Assist the Project Manager in planning and executing project activities for both MEP and civil scopes.</li><li>Supervise day-to-day site works to ensure alignment with approved drawings, schedules, and technical specifications.</li><li>Coordinate with site teams, subcontractors, and suppliers to ensure smooth workflow and timely progress.</li><li>Monitor manpower and material requirements and report shortfalls or delays promptly.</li><li>Review project drawings, specifications, and design details to identify discrepancies and recommend corrective actions.</li><li>Ensure accurate installation of MEP systems including pool pumps, filtration systems, electrical panels, lighting, and plumbing works.</li><li>Support civil works execution such as excavation, concrete work, waterproofing, tiling, and finishes related to swimming pools and landscape structures.</li><li>Conduct quantity take-offs, prepare technical submittals, and assist in material selection and procurement.</li><li>Implement and monitor quality control procedures in line with company and project standards.</li><li>Conduct regular inspections to verify that work is performed according to design, specifications, and safety requirements.</li><li>Coordinate with consultants for inspections, approvals, and testing requirements.</li><li>Prepare and maintain quality documentation, inspection requests (IRs), and method statements.</li><li>Ensure that all MEP and civil works comply with the company’s HSE (Health, Safety, and Environment) policies.</li><li>Monitor site activities to prevent unsafe practices and ensure the use of proper PPE.</li><li>Report any safety incidents, near misses, or non-compliance to the Site Engineer or Safety Officer.</li><li>Prepare daily, weekly, and monthly progress reports for management and client review.</li><li>Maintain updated as-built drawings and documentation for MEP and civil works.</li><li>Track project variations, additional works, and change requests in coordination with the Project Manager.</li><li>Liaise with consultants, clients, and subcontractors to ensure technical issues are resolved quickly.</li><li>Coordinate with procurement, design, and logistics teams for material and equipment delivery.</li><li>Attend site meetings and provide technical input where necessary.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong knowledge of both MEP and civil construction works, including pool systems, water features, swimming pools, lagoons,waterproofing, concrete structures, and plumbing/electrical installations.</p></li><li><p>Proficient in MEP design software (AutoCAD, Revit MEP, or similar) and MS Project.</p></li><li><p>Proficiency in reading and interpreting drawings, technical specifications, and construction schedules.</p></li><li><p>Sound knowledge of UAE regulations, DEWA/DCD standards, and international MEP codes.</p></li><li><p>Excellent communication, coordination, and problem-solving skills.</p></li><li><p>Valid UAE driving license preferred.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are hiring for Team Leader- Customer Service (Alcohol and Beverage industry) (attached is the JD) for a leading UAE-based distributor and retailer of premium beverages, the company has built a strong presence across the hospitality, retail, and wholesale sectors. With an extensive portfolio of internationally recognized brands, it operates a well-established distribution network, supplying hotels, restaurants, bars, clubs, airlines, and retail outlets across the UAE. Renowned for its commitment to service excellence, operational efficiency, and customer satisfaction, the organization offers a dynamic and fast-paced work environment with opportunities for professional growth and career development.</p><br><p>Salary- upto 10K AED + Performance based bonus based on individual and company performance + Private medical insurance + Annual economy flight ticket for self + 22 working days annual leave + End of service gratuity. </p><p>Location: Dubai</p><br><p><strong>Role Purpose:</strong><br>The Team Leader – Customer Service will support the Customer Experience Manager in managing daily customer service operations, ensuring smooth order processing, timely fulfilment, and high levels of customer satisfaction. The role will lead a customer service team, monitor order flow, manage escalations, coordinate with Sales, Supply Chain, Warehouse, Logistics, and Finance teams, and drive continuous process improvements.</p><br><p><strong>Key Responsibilities</strong></p><p><strong>Customer Service Operations</strong></p><ul><li><p>Lead and support the Customer Service team in managing daily operations and customer interactions.</p></li><li><p>Ensure customer enquiries, complaints, and requests are handled promptly and effectively.</p></li><li><p>Monitor order processing activities to ensure all orders are accurately processed within agreed timelines.</p></li><li><p>Manage escalations and resolve complex customer issues.</p></li><li><p>Ensure smooth coordination between internal teams and external customers.</p></li></ul><p><strong>Order Management &amp; Logistics Coordination</strong></p><ul><li><p>Monitor the complete order-to-delivery cycle, ensuring minimal delays and errors.</p></li><li><p>Coordinate with Sales, Supply Chain, Warehouse, Finance, and 3PL partners for timely deliveries.</p></li><li><p>Track delivery issues, returns, rescheduled deliveries, and special order requests.</p></li><li><p>Support improvements in order fulfilment processes and customer experience.</p></li></ul><p><strong>Team Leadership</strong></p><ul><li><p>Supervise, coach, and support Customer Service Executives.</p></li><li><p>Allocate daily tasks, prepare team rosters, and monitor workload.</p></li><li><p>Conduct team meetings, provide feedback, and support employee development.</p></li><li><p>Monitor team performance, productivity, and service quality.</p></li></ul><p><strong>Reporting &amp; Process Improvement</strong></p><ul><li><p>Prepare operational reports and analyse customer service performance metrics.</p></li><li><p>Monitor KPIs including:</p><ul><li><p>Customer Satisfaction (CSAT)</p></li><li><p>First Contact Resolution (FCR)</p></li><li><p>Returns/Uplifts</p></li><li><p>Order Accuracy</p></li><li><p>Productivity</p></li></ul></li><li><p>Identify process gaps and recommend improvement initiatives.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience:</strong></p><ul><li><p>5+ years of experience in Customer Service, Customer Operations, Order Management, or Sales Support.</p></li><li><p>Minimum 2 years of team leadership/supervisory experience.</p></li><li><p>Experience within FMCG, distribution, trading, retail, ecommerce, or logistics environments preferred.</p></li><li><p>Strong exposure to order processing, customer escalations, and delivery coordination.</p></li></ul><br><p><strong>Technical Skills:</strong></p><ul><li><p>Strong MS Excel and reporting skills.</p></li><li><p>Experience with CRM/ERP systems such as Salesforce, SAP, Oracle, Tableau, or similar platforms preferred.</p></li><li><p>Ability to analyse operational data and generate insights.</p></li></ul><p><strong>Key Competencies:</strong></p><ul><li><p>Strong customer focus and service mindset.</p></li><li><p>Excellent communication and stakeholder management skills.</p></li><li><p>Team leadership and coaching ability.</p></li><li><p>Strong problem-solving and analytical skills.</p></li><li><p>Ability to work in a fast-paced distribution environment.</p></li></ul><p></p></section>

Company Description IFFCO Group is a multinational fast-moving consumer goods (FMCG) company headquartered in the United Arab Emirates, established in 1975. The group manages leading brands such as London Dairy, Tiffany, Noor, Rahma, Al Baker, Hayat, and Savannah, and operates 95 facilities across 50 countries. With over 80 brands available in more than 100 markets, IFFCO serves consumers across the Middle East, Africa, Europe, Asia, and the Americas. Its diverse portfolio spans impulse foods, culinary products, oils, beauty, agri business, packaging, and sales and distribution. Guided by its vision to be the preferred provider of sustainable value-added products and services, IFFCO focuses on delivering consistent value to customers worldwide.<br>Role Description The Warehouse Associate is a full-time, on-site role based in Dubai. This role is responsible for receiving, unloading, and checking incoming goods, ensuring items are stored safely and accurately within the warehouse. The Warehouse Associate will pick, pack, and prepare orders for shipment, maintain organized inventory and storage areas, and assist with regular stock counts. Daily tasks include operating material-handling equipment such as forklifts and pallet jacks, following safety and quality standards, and updating basic warehouse documentation or systems. The role also involves collaborating with supervisors and team members to meet operational deadlines and support smooth warehouse workflows.<br>Qualifications<br> Proficiency in shipping and receiving processes, including verifying documentation and inspecting goods for accuracy and quality. Experience with packing and order preparation, ensuring items are correctly labeled, packaged, and ready for dispatch. Ability to safely unload trucks and containers, handle goods of varying sizes and weights, and organize materials in designated areas. Skilled in forklift operation and pallet jack use, with adherence to equipment safety guidelines and warehouse traffic rules. Basic numerical and record-keeping skills to support inventory control and stock checks. Ability to follow standard operating procedures and health and safety regulations in a warehouse environment. Strong teamwork, communication, and time-management skills to work effectively in a fast-paced setting. Prior experience in warehouse, logistics, or FMCG operations is an advantage. High school diploma or equivalent is preferred.

Buying Coordinator<br>About The Group Kreol Group is an umbrella organization that manages multiple entrepreneurial ventures as channel specialists within the consumer goods sector. Its Butterfly division focuses on apparel and lifestyle, distributing and marketing both in-house and agency fashion brands across all GCC countries, with strong market share in innerwear through flagship brands John Gladstone and Mariposa. Kreol Travel Retail operates as a multi-category duty-free distribution agency, bringing food, beverages, fragrance, and personal care brands to international travelers in airports across the Middle East, Indian subcontinent, and Africa. The Group is also a joint-venture partner with Avolta (formerly Dufry) via Alpha-Kreol, which has managed the duty-free business at Cochin International Airport since 2002. These core businesses are supported by complementary entities covering logistics, warehousing, merchandising, human capital management, marketing, direct selling, and retail management consultancy.<br>About The Company Kreol Travel Retail is a distribution company specialized in the multi-category supply of consumer goods to duty free retailers.<br>About The Role The Buying Coordinator role is a full-time, on-site position based in Dubai Investments Park 2, United Arab Emirates. You will coordinate with vendors, manage inventory, place and process timely and accurate orders to supply a key account retailer.<br>What You'll Do:The role is responsible for supporting the end-to-end buying process, including: -preparing purchase orders, -coordinating with suppliers-ensuring timely delivery of goods for various brands and categories. -maintain accurate product, pricing, and inventory data, -tracking shipments, -aligning stock levels with sales plans. -monitoring vendor performance-following up on approvals and samples-preparing reports and dashboards-assisting in seasonal range planning and promotional activities. -resolving order-related issues-supporting negotiations with suppliers through data-driven insights-ensuring compliance with internal policies and timelines<br>Who You Should Be:- Excellent Excel skills are a MUST, as you will have to work with spreadsheets daily- Experience in Documentation - Invoicing, Purchase Orders, Proforma Invoice, GRN etc.- Knowledge of Import / Export procedures -Previous experience as an FMCG buyer - Strong negotiation & supplier management skills- Based in UAE & available to join immediately

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Source and procure materials from local and international suppliers.</p></li><li><p>Handle procurement of <strong>plastics, plastic raw materials, metals, steel products, construction materials, cement products, and industrial spare parts</strong>.</p></li><li><p>Negotiate with suppliers to secure the best pricing, payment terms, delivery schedules, and contract terms while ensuring quality and cost efficiency.</p></li><li><p>Obtain supplier quotations, compare commercial offers, and recommend the most competitive sourcing solutions.</p></li><li><p>Prepare, review, and issue <strong>Purchase Orders (POs)</strong>.</p></li><li><p>Review and process <strong>Proforma Invoices (PIs)</strong> and supplier quotations.</p></li><li><p>Monitor purchase orders from placement through delivery and resolve supply, quality, or delivery issues.</p></li><li><p>Coordinate with suppliers, logistics providers, sales, maintenance to ensure smooth procurement operations.</p></li><li><p>Monitor inventory levels and ensure timely replenishment of stock.</p></li><li><p>Coordinate import documentation, customs clearance, and shipping activities when required.</p></li><li><p>Maintain accurate procurement records, including quotations, purchase orders, proforma invoices, contracts, invoices, and supplier documentation.</p></li><li><p>Ensure procurement activities comply with company policies and industry best practices.</p><br></li></ul><p><strong>Requirements</strong></p><ul><li><p>Minimum <strong>3-5 years of procurement experience</strong> in a trading company.</p></li><li><p>Mandatory experience in one or more of the following sectors:</p><ul><li><p>Plastics &amp; Plastic Raw Materials</p></li><li><p>Metals &amp; Steel</p></li><li><p>Construction Materials</p></li><li><p>Cement Products</p></li><li><p>Industrial Spare Parts</p></li></ul></li><li><p>Experience in sourcing and purchasing <strong>industrial machinery, equipment, and spare parts</strong>.</p></li><li><p><strong>Advanced Microsoft Excel skills are mandatory</strong>, including <strong>VLOOKUP</strong>, Pivot Tables, IF functions, formulas, data analysis, reporting, and spreadsheet management.</p></li><li><p>Proficiency in Microsoft Office and ERP systems.</p></li><li><p>Strong commercial, communication skills.</p></li><li><p>Experience in preparing <strong>Purchase Orders (POs)</strong>, handling <strong>Proforma Invoices (PIs)</strong>, and maintaining procurement documentation.</p></li><li><p>Bachelor’s degree in business administration, Supply Chain Management, Procurement, or a related field is preferred.</p></li><li><p>Immediate joiners will be given preference.</p></li></ul><br><p><strong>What We Offer</strong></p><ul><li><p>Competitive salary based on qualifications and experience.</p></li><li><p>Career growth opportunities.</p></li><li><p>Professional and supportive work environment.</p></li><li><p>Opportunity to work with a well-established and growing trading company in Dubai.</p><br></li></ul><p><strong>Location: Al Quoz - Dubai, UAE</strong></p><p><strong>Job Type: Full-time</strong></p><p><strong>Industry: Trading – Plastics, Plastic Raw Materials, Metals, Steel, Construction Materials, Cement Products &amp; Industrial Spare Parts</strong></p><p><strong>Job Summary</strong></p><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are seeking a highly motivated and experienced Procurement Officer to join our trading company in Dubai. The successful candidate will have a minimum of 3-5 years of procurement experience in the trading sector, with proven expertise in sourcing and purchasing construction materials, steel, metals, plastics, plastic raw materials, cement products, and industrial spare parts from local and international suppliers.</p><p></p></section>

<p>We are looking for an experienced <strong>Parts Inventory Planning Manager</strong> to manage demand forecasting, inventory planning, stock optimization, and parts availability for our Commercial Vehicles and Construction Equipment business.</p><br><p>Key Responsibilities</p><ul><li><p>Develop demand forecasts and inventory plans for genuine and aftermarket parts.</p></li><li><p>Monitor parts movement, stock levels, ageing, and slow/non-moving inventory.</p></li><li><p>Set and manage minimum/maximum stock levels and reorder points.</p></li><li><p>Coordinate with OEMs/principals on parts ordering, availability, backorders, and allocations.</p></li><li><p>Identify opportunities for aftermarket parts range development and upselling.</p></li><li><p>Monitor fill rates, stock turns, service levels, and working capital.</p></li><li><p>Work closely with Supply Chain, Logistics, Finance, Sales, and Workshop teams.</p></li><li><p>Prepare regular inventory and parts performance reports for management.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>12–20 years</strong> of experience in automotive parts planning, inventory, supply chain, or aftersales.</p></li><li><p>Strong experience with <strong>commercial vehicles and/or construction equipment parts</strong>.</p></li><li><p>Experience handling <strong>genuine and aftermarket parts</strong>.</p></li><li><p>Strong knowledge of demand forecasting and inventory optimization.</p></li><li><p>Experience dealing with <strong>OEMs/principals and multiple brands</strong>.</p></li><li><p>Strong analytical and commercial skills.</p></li><li><p>Experience with ERP/parts inventory management systems.</p></li><li><p>Bachelor’s degree in Supply Chain, Business, Engineering, or related field preferred.</p></li><li><p>Experience in emerging markets is an advantage.</p></li></ul><br><p>*************************************************************************************</p>

<p>Ensure the quality and accurate completion of Shipping Documentation processes are delivered within the agreed key performance indicators (KPIs).</p><p>Ensure all the shipping documents release are compliance with company policies and procedures.</p><p>Monitor incoming Letter of Credit and perform Letter of Credit check</p><p>Highlight the LC discrepancy to Sales & Marketing personnel and escalation for Management approval.</p><p>Arrange collection of Bill of Lading or Letter of Credit</p><p>Submit or courier shipping documents to bank or customer</p><p>Resolve Shipping Documentation and bill submission issues.</p><p>Perform Letter of credit discounting</p><p>Manage and resolve issue raised by client’s Business Groups or customers</p><p>Prepare bill submission reports</p><p>Recommend and develop solutions for continuous improvements opportunities. Ensure successful implementation across the team and in Business Groups.</p><p>Create a positive work environment that fosters team performance</p><p>Cultivate customer service culture in team</p><p><strong>Perform additional /ad-hoc duties as and when requested by the supervisor or line manager.</strong></p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 3- 5 years in Preferable in Transportation and Logistics</p><p>Well known of UCP 600 and INCOTERM 2010</p><p>Letter of Credit checking knowledge</p><p>High proficiency in English (Spoken, Written & Read)</p><p>High proficiency in Microsoft Office</p>

<ul><li><p><strong>Day-to-Day Operation</strong></p><ul><li><p>Allocates operations among the appropriate vessel / transporter companies and inputs the schedule into the system</p></li><li><p>Coordinates with Production Scheduling, CFS and the Shipping/Transporter company to ensure shipments meet the agreed schedule</p></li><li><p>Communicates with Shipping Lines / Transporters / Freight forwarders both verbally and in writing regarding status of shipment/delivery as and when necessary</p></li><li><p>Keeps track of shipments and deliveries until completed and confirms delivery into the system</p></li><li><p>Completes the required administrative duties and tasks associated with the above accountabilities to fulfil the objectives</p></li><li><p>Monitors tasks and work progress thoroughly and escalates issues to the line manager/supervisor to resolve and to prevent any potential problems</p></li></ul><p><strong>Safety, Quality & Environment</strong></p><ul><li><p>Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment</p></li></ul><p><strong>Related Assignments</strong></p><ul><li><p>Performs other related duties or assignments as directed</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Minimum Qualifications:</strong></p><ul><li><p>Grade 12 Certificate or equivalent</p></li></ul><p><strong>Minimum Experience:</strong></p><ul><li><p>1-2 years’ experience in Export Shipping and Logistics</p></li></ul><p><strong>Skills:</strong></p><ul><li><p>Computer proficiency such as Microsoft Office, Email, Internet</p></li><li><p>Good verbal and written communication Skills</p></li><li><p>Interpersonal skills</p></li><li><p>Attention to details</p></li><li><p>Organising skills</p></li><li><p>Teamwork skills</p></li></ul><br></li></ul>

<ul><li>Supervise daily project operations and coordinate all site activities across fit-out, joinery, steel fabrication, glass/aluminium, and MEP installations.</li><li>Handle procurement and sourcing tasks, coordinating with suppliers and vendors for materials and resources.</li><li>Manage and execute sample deliveries to clients and consultants as required.</li><li>Ensure all works are carried out in strict accordance with approved drawings, specifications, and project timelines.</li><li>Manage labor, subcontractors, and project resources efficiently to prevent delays.</li><li>Coordinate with the project manager, estimation team, and workshop to ensure timely material deliveries and logistics.</li><li>Conduct regular project and site inspections to maintain high standards of quality control and strict adherence to UAE health and safety (HSE) regulations.</li><li>Solve technical and operational challenges proactively as they arise across projects.</li><li>Maintain daily progress logs, track schedules, and report directly to management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 2 years of dedicated UAE experience as a Project Supervisor (or Site Supervisor) in fit-out, joinery, steel, glass/aluminium, or MEP contracting.</li><li>A valid UAE driving licence is mandatory.</li><li>Above-average communication skills in English (written and verbal), with strong coordination capabilities.</li><li>Basic understanding of construction drawings/BOQs is a plus, but not strictly mandatory.</li><li>Excellent leadership, problem-solving, and interpersonal skills.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensure the quality and accurate completion of Shipping Documentation processes are delivered within the agreed key performance indicators (KPIs).</p><p>Ensure all the shipping documents release are compliance with RGE’s policies and procedures.</p><p>Monitor incoming Letter of Credit and perform Letter of Credit check</p><p>Highlight the LC discrepancy to Sales &amp; Marketing personnel and escalation for Management approval.</p><p>Arrange collection of Bill of Lading or Letter of Credit</p><p>Submit or courier shipping documents to bank or customer</p><p>Resolve Shipping Documentation and bill submission issues.</p><p>Perform Letter of credit discounting</p><p>Manage and resolve issue raised by client’s Business Groups or customers</p><p>Prepare bill submission reports</p><p>Recommend and develop solutions for continuous improvements opportunities. Ensure successful implementation across the team and in Business Groups.</p><p>Create a positive work environment that fosters team performance</p><p>Cultivate customer service culture in team</p><p><strong>Perform additional /ad-hoc duties as and when requested by the supervisor or line manager.</strong></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 3- 5 years in Preferable in Transportation and Logistics</p><p>Well known of UCP 600 and INCOTERM 2010</p><p>Letter of Credit checking knowledge</p><p>High proficiency in English (Spoken, Written &amp; Read)</p><p>High proficiency in Microsoft Office</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Ensure the quality and accurate completion of Shipping Documentation processes are delivered within the agreed key performance indicators (KPIs).</p><p>Ensure all the shipping documents release are compliance with RGE’s policies and procedures.</p><p>Monitor incoming Letter of Credit and perform Letter of Credit check</p><p>Highlight the LC discrepancy to Sales &amp; Marketing personnel and escalation for Management approval.</p><p>Arrange collection of Bill of Lading or Letter of Credit</p><p>Submit or courier shipping documents to bank or customer</p><p>Resolve Shipping Documentation and bill submission issues.</p><p>Perform Letter of credit discounting</p><p>Manage and resolve issue raised by client’s Business Groups or customers</p><p>Prepare bill submission reports</p><p>Recommend and develop solutions for continuous improvements opportunities. Ensure successful implementation across the team and in Business Groups.</p><p>Create a positive work environment that fosters team performance</p><p>Cultivate customer service culture in team</p><p><strong>Perform additional /ad-hoc duties as and when requested by the supervisor or line manager.</strong></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 3- 5 years in Preferable in Transportation and Logistics</p><p>Well known of UCP 600 and INCOTERM 2010</p><p>Letter of Credit checking knowledge</p><p>High proficiency in English (Spoken, Written &amp; Read)</p><p>High proficiency in Microsoft Office</p><p></p></section>