وظائف مدير قواعد بيانات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.<br>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel.</p><br><br>Responsibilities:<br><p>Managing the Patient Experience</p><br><p><br>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls<br>Maintaining departmental KPI’s.<br>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.<br>Responsible for attending to all the incoming patient calls promptly, without delay.<br>Ensures call backs are completed in a timely manner.<br>Maintains clarity in communication and pleasant tone of voice at all times.<br>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.<br>Assists the patient in the best way possible and creating a good impression<br>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.<br>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</p><br><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.<br>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.<br>Multitask and manage the call volumes as per the call process flow.<br>Promote the services of the hospital to patients.<br>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department<br>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety &amp; JCI.<br>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.<br>Participates and contributes to scheduled in-house training programs.<br>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.<br>Maintains patient &amp; staff confidentiality.<br>Demonstrates the ability to listen to others in promoting effective communication.<br>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.<br>Doctors calendar creation and updating &amp; maintaining doctors notes.<br>Maintaining the duty changes as per the unit protocol.</p><br><br>Qualifications:<br><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br> Responsible for planning and monitoring the consistent readiness of all quality management and quality improvement processes under the guidance of the facility's leadership. Also responsible for overseeing and coordinating facility efforts to monitor and maintain regulatory and accreditation standards while creating a culture of quality in the facility.<br> &nbsp;</p><br><br>Responsibilities:<br><p><br> Developing a quality improvement program for the facility&nbsp;&nbsp;&nbsp;<br> Initiating and overseeing the development of comprehensive quality improvement program</p><br><p>Reviewing regularly the program in light of changes in the needs of the organization an in the law and policies and procedures of managerial and governmental bodies</p><br><p>Coordinating with the other sections the development, implementation, and evaluation of the facility's overall quality improvement program</p><br><p>Providing leadership in the development and management of the quality improvement initiatives: identifying trends, prioritizing and recommending improvements, decreasing duplication, and ensuring JCIA compliance<br> Overseeing processes and procedures for collection and analysis of relevant data&nbsp;&nbsp;&nbsp;<br> Developing and implementing systems, policies, and procedures for the identification, collection, and analysis of performance measurement data</p><br><p>Suggesting improvements based on the voice of the customer’s collection methods (patients satisfaction surveys, focus groups, mystery shopper programs, etc.) or incident reports, patient complaints, patient care issues, or other issues as requested by the senior management</p><br><p>Participating in customer’s feedback meetings and customer committees</p><br><p>Consulting on satisfaction measurement initiatives, tools, methodology and associated cost estimating</p><br><p>Developing satisfaction measurement projects timelines and coordinating needed internal support</p><br><p>Supervising the conduct of qualitative methodology including face-to-face interviews, telephone interviews, focus group/roundtable discussions with patients, stakeholders, employees and customers</p><br><p>Directly supervising outside research suppliers, including interviewing, selection and training</p><br><p>Evaluating the customer research reports and supporting information providing interpretation of study results and methodologies</p><br><p>Monitoring the related staff performance and the quality of the studies, to ensure quality, cycle time and budgetary control of entire patients’ satisfaction research process</p><br><p>Identifying the quality improvement methodology and concepts to be followed, in coordination with management directions<br> Leading the department/section&nbsp;&nbsp;&nbsp;<br> Providing strategic oversight of proactive and reactive quality improvement activities</p><br><p>Providing overall direction necessary in order to ensure that services are provided in accordance to the established standards</p><br><p>Overseeing the reporting of events as required by regulatory agencies</p><br><p>Providing input for the department budget related to quality (e.g., information systems)</p><br><p>Maintaining relationships with key stakeholders for the quality programs of the facility<br> Educating and communicating&nbsp;&nbsp;&nbsp;<br> Supervising the methods used for communicating the improvement and innovation&nbsp;<br> principles, methods, tools and achievements to the staff</p><br><p>Acting as a resource to the staff; providing relevant training, mentoring, assessment and development plans</p><br><p>Ensuring that the work of the department/section is effectively coordinated with other departments/sections in a timely manner and is aligned to the overall facility goals</p><br><p>Planning and overseeing the volunteers, trainees or interns within the department</p><br><p>Mentoring, coaching and developing the skills and abilities of developees in the section and when applicable, reviewing their achievements and providing on the spot training<br> Managing the team&nbsp;&nbsp;&nbsp;<br> Leading, facilitating, and advising on internal quality improvement teams</p><br><p>Planning and supervising the day to day activities of the section; streamlining processes wherever possible</p><br><p>Evaluating workload, conducting performance evaluation and initiating necessary disciplinary actions</p><br><p>Understanding the training requirements of the team and communicating the same for the benefit of the training department &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</p><br><p>Providing practical training and education across such areas as: conflict resolution, grievance handling, employment law, performance management and negotiation with staff associations &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</p><br><p>Providing on the job training and orienting the team during course of work<br> Committee responsibilities&nbsp;&nbsp;&nbsp;Acting as an expert of quality and safety issues in all task forces/committees to establish performance innovation priorities<br> &nbsp;</p><br><br>Qualifications:<br><p>Qualification :-&nbsp;</p><br><p>&nbsp;Special Certificate:-&nbsp;</p><br><p>&nbsp;&nbsp;&nbsp;Required:&nbsp;<br> 6-8 years of relevant progressive experience in a similar role with 3 years of supervisory experience<br> Desired:&nbsp;<br> Experience in a large healthcare facility<br> &nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking a Logistics Executive for our Delivery Partner Management team. In this role, you will be responsible for managing Amazon's Delivery Service Partners, being the bridge between partners and Amazon.<br>Key job responsibilities<br>· Quickly understand the business issues and challenges of transportations operations; identify strengths/weaknesses and suggest areas for improvement<br>· Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications<br>· Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improvements<br>· Deep dive and acquire an extensive knowledge of the industry practices and apply when solving business problems<br>A day in the life<br>1- Monitoring performance of the program<br>2- Own network compliance score for the associated accounts.<br>3- Coordinating with various stakeholders to resolve issues.<br>About the team<br>Amazon's Delivery Partner Management team is responsible for managing all Delivery Service Partners (DSPs) across networks across the region. They manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, they work alongside DSPs to help solve their biggest challenges, influence their business planning and strategy, identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.<br>- Speak, write, and read fluently in English<br>- Bachelor's degree<br>- Experience with Microsoft Office products and applications<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description</b></p><p>We are seeking a results-driven and analytical <b>Procurement Specialist</b> to join our growing team. In this role, you will be responsible for sourcing equipment, goods, and services, and managing vendors to ensure the highest quality at the most competitive prices.</p><p>The ideal candidate will possess excellent negotiation skills, a sharp analytical mind, and a deep understanding of supply chain dynamics to help optimize our procurement expenses and streamline operations.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Sourcing &amp; Vendor Management:</b> Identify, evaluate, and onboard reliable suppliers and vendors; conduct regular performance reviews to ensure compliance with company standards.</li><li><b>Negotiation:</b> Lead negotiations on contract terms, pricing, delivery schedules, and payment conditions (aiming for optimal deferred payment terms).</li><li><b>Cost &amp; Market Analysis:</b> Analyze market trends, track raw material/goods price fluctuations, and perform cost-benefit analysis to discover cost-saving opportunities.</li><li><b>Inventory Control:</b> Partner with the inventory and warehouse teams to monitor stock levels, forecast demand, and prevent both stockouts and deadstock.</li><li><b>Contract &amp; Compliance Management:</b> Draft, review, and execute commercial contracts, Service Level Agreements (SLAs), and purchase orders in line with legal and company guidelines.</li><li><b>Logistics Coordination:</b> Oversee international and local shipping processes, ensuring full compliance with <b>Incoterms</b> and local customs/import regulations.</li><li><b>Reporting:</b> Prepare and present regular procurement reports, cost-saving summaries, and spend analysis to upper management.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Supplier Relationship Management (SRM):</b> Sourcing, evaluating, and onboarding new suppliers; conducting vendor performance reviews.</p><p><b>Procurement Analytics &amp; Forecasting:</b> Demand planning, market trends analysis, spending analysis, and cost-benefit evaluation.</p><p><b>Inventory &amp; Stock Management:</b> Optimizing inventory turnover, managing safety stock, and reducing deadstock/liquidation risks.</p><p><b>Contract Management &amp; Legal Compliance:</b> Drafting, reviewing, and executing SLA (Service Level Agreements) and purchasing contracts.</p><p><b>Financial Acumen:</b> Total Cost of Ownership (TCO) analysis, price optimization, budgeting, and payment terms management.</p><p><b>Software Proficiency:</b> * Advanced <b>Excel / Google Sheets</b> (VLOOKUP, Pivot Tables, XLOOKUP, data visualization).</p><ul><li>Experience with <b>ERP systems</b> (SAP, Oracle, Microsoft Dynamics, 1C).</li><li>Familiarity with E-procurement platforms and CRM software.</li></ul><p><br></p></div>

<p>Guildhall is representing a leading construction and contracting company delivering large-scale building and infrastructure projects across the region. We are seeking an experienced Head of IT & Digital Transformation to lead the company's technology strategy, oversee enterprise IT operations, strengthen cybersecurity, and drive digital transformation initiatives across both corporate functions and project sites. The successful candidate will oversee IT infrastructure, enterprise applications, cybersecurity, construction technology, AI adoption, governance, and digital transformation programmes that improve collaboration, productivity, and decision-making across the organisation. Key Responsibilities: Technology Strategy & Digital Transformation - Develop and implement the company's IT strategy aligned with business objectives. - Lead digital transformation initiatives across corporate departments and construction projects. - Establish technology roadmaps that support operational excellence and business growth. - Manage annual IT budgets, technology investments, and strategic planning. IT Infrastructure & Operations - Oversee corporate networks, cloud environments, servers, telecommunications, and end-user computing. - Standardise IT infrastructure across offices, project sites, and regional operations. - Ensure high availability, performance, and reliability of all critical business systems. - Manage disaster recovery, backup strategies, and business continuity planning. Cybersecurity - Develop and implement enterprise-wide cybersecurity policies and best practices. - Oversee endpoint protection, firewalls, identity and access management, and network security. - Lead vulnerability management, penetration testing, and cyber incident response. - Promote cybersecurity awareness and compliance throughout the organisation. Enterprise Applications - Manage and optimise Microsoft 365, ERP systems, CRM platforms, document management systems, and business intelligence solutions. - Ensure seamless integration and performance of enterprise applications that support business and project operations. - Drive continuous improvement of digital workflows and system capabilities. Construction Technology - Lead the implementation and optimisation of construction technology platforms. - Support BIM workflows, digital project controls, mobile field reporting, digital QA/QC systems, drone and reality capture technologies, IoT solutions, and smart construction initiatives. - Collaborate with project teams to improve project delivery through technology innovation. Artificial Intelligence & Automation - Identify and implement AI-driven solutions to improve operational efficiency. - Drive initiatives including document automation, proposal generation, contract analysis, knowledge management, predictive reporting, AI assistants, and workflow automation. - Evaluate emerging technologies that enhance productivity and business intelligence. Vendor & Technology Management - Manage relationships with IT vendors, software providers, and managed service partners. - Negotiate technology contracts, software licensing, and hardware procurement. - Monitor vendor performance and ensure compliance with service level agreements. Governance & Compliance - Develop and maintain IT governance frameworks, policies, and technology standards. - Ensure compliance with cybersecurity, privacy, software licensing, and data protection regulations. - Support internal and external audits while maintaining best-practice IT governance. Leadership & Team Development - Lead and develop the internal IT function. - Manage external consultants and specialist technology providers. - Build a high-performing technology team focused on innovation, service excellence, and continuous improvement.</p><p>- Bachelor's Degree in Computer Science, Information Technology, Information Systems, Engineering, or a related discipline. - Professional certifications such as Microsoft Azure, Cisco, ITIL, PMP, CISSP, or equivalent are highly desirable. - 8–15 years of progressive IT experience. Minimum 5 years in a leadership or management role. - Proven experience within the construction or contracting industry. - Demonstrated success leading enterprise-wide digital transformation initiatives. - Strong knowledge of Microsoft Azure cloud technologies. - Extensive Microsoft 365 administration experience. - Advanced networking, infrastructure, cloud, and virtualisation expertise. - Strong understanding of cybersecurity frameworks and enterprise security. - Experience implementing and managing ERP systems. - Proficiency with Power BI, Microsoft Power Platform, SharePoint Online, and enterprise collaboration platforms. Preferred Experience - Building Information Modelling (BIM) technologies. - Construction platforms such as Procore, Autodesk Construction Cloud, Oracle Primavera P6, or similar. - Artificial Intelligence implementation within enterprise environments - ISO 27001 standards and information security governance. - VMware or Hyper-V virtualisation platforms.</p>

<p>Deputy Head of Secondary (Girls School) Doha, Qatar | August 2026 Start An outstanding opportunity has arisen for an experienced and inspirational Female Deputy Head of Secondary to join a highly regarded British international girls' school in Doha, Qatar. We are seeking an exceptional educational leader with a passion for academic excellence, student wellbeing, and staff development. The successful candidate will play a key role in shaping the strategic direction of the Secondary School while fostering a culture of high expectations, innovation, and continuous improvement. Working alongside the Head of Secondary and the Senior Leadership Team, you will provide visionary leadership, ensuring outstanding teaching and learning, exceptional pastoral care, and excellent outcomes for students. About the School The school is part of one of Qatar's leading educational groups, delivering a high-quality British curriculum to both Qatari and expatriate students. It is recognised for its commitment to academic excellence, strong values, outstanding pastoral care, and the holistic development of every learner. The school offers a modern learning environment supported by innovative teaching practices and state-of-the-art technology, preparing students to become confident, compassionate, and globally minded young women. The Role As Deputy Head of Secondary, you will: • Support the Head of Secondary in the strategic leadership and day-to-day management of the school. • Lead and monitor outstanding teaching and learning across the Secondary phase. • Drive curriculum development and continuous school improvement initiatives. • Mentor, coach, and develop middle leaders and teaching staff. • Promote high standards of behaviour, attendance, and student wellbeing. • Analyse assessment data to improve student achievement. • Build strong relationships with parents, students, and the wider school community. • Support inspection readiness and accreditation processes. • Contribute to the school's vision, values, and long-term strategic planning. Salary & Benefits The successful candidate will receive a highly competitive international package including: • 18,000 – 22,000 (competitive and commensurate with experience) • Furnished accommodation or housing allowance • Annual return flights • Comprehensive private medical insurance • Tuition support for dependent children (where applicable) • End-of-service gratuity • Ongoing professional development opportunities Why Doha? Doha offers an exceptional quality of life, combining world-class amenities, excellent healthcare, outstanding international schools, and a vibrant multicultural community. With year-round sunshine, a safe environment, and easy access to international travel, Qatar is an ideal destination for ambitious educational leaders seeking both professional growth and an outstanding lifestyle. Apply Now If you are an experienced and dynamic Female Deputy Head of Secondary who is passionate about empowering young women through outstanding education, we would love to hear from you. Join a forward-thinking international school where your leadership will inspire excellence, shape future leaders, and make a lasting impact on the lives of young women.</p><p>Candidate Requirements The successful candidate will possess: • A Bachelor's Degree in Education or a relevant subject, together with a recognised teaching qualification (PGCE/QTS or equivalent). • A Master's Degree in Educational Leadership (desired but not essential). • A minimum of 5 years' successful Secondary teaching experience within the British Curriculum. • At least 3–5 years' senior leadership experience as Deputy Head, Assistant Head, Head of Department, or equivalent. • A proven track record of improving teaching, learning, and student outcomes. • Experience working in a British international school, preferably within the GCC. • Outstanding leadership, communication, organisational, and interpersonal skills. • A collaborative, professional, and student-centred leadership style. • The ability to inspire staff while creating a positive and inclusive learning culture. • Please note: This position is open to female candidates only, in accordance with the operational requirements of a girls' school</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Location: Dubai, United Arab EmiratesThales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies such as 4G mobile communications, cryptography, cloud computing and big data for use in physical protection systems, and critical information systems.For over 50 years, Thales has been a trusted partner of the United Arab Emirates, providing innovative and cutting-edge solutions in Defence, Aeropsace and Cyber &amp; Digital, aligned with the nation’s long-term vision. With a strong local presence and more than 500 employees across three offices, Thales is deeply embedded within the UAE’s ecosystem. Thales Emarat Technologies plays a pivotal role as a key industrial enabler, fostering national sovereignty, self-reliance, and innovation. Through localization, strategic collaboration, and exporting ‘Made in the Emirates’ technologies to global markets, we contribute significantly to the UAE’s ambitious growth and development while helping build a future we call all trust.</p><p>As part of our regional growth strategy, we are seeking a Business Development &amp; Capture Leader to accelerate the expansion of our Protection Systems &amp; Security business across the United Arab Emirates and the broader Middle East region.</p><br><p><b>Role Purpose </b></p><br><p>The Capture Leader is responsible for driving the growth of Thales Protection Systems and Security solutions across the United Arab Emirates, while supporting business expansion throughout the Middle East region.</p><br><p>The role focuses on identifying, qualifying and developing new business opportunities, building strong customer relationships and converting qualified opportunities into profitable orders. The Capture Leader works closely with Country Directors, Key Account Managers, Business Development teams and Bid &amp; Capture Projects teams to develop a sustainable pipeline and achieve order intake objectives.</p><br><p>A key success factor for this position is the ability to apply a rigorous opportunity qualification methodology, ensuring that resources are focused on the most winnable and strategically relevant opportunities.</p><br><p><b>Key Responsibilities </b></p><br><p><b>Business Development </b></p><br><ul><li>Develop and execute account and territory plans to achieve sales objectives across the UAE and Middle East markets.</li><li>Identify and develop new business opportunities within government, public safety, critical infrastructure, airports and energy sectors.</li><li>Build and maintain strong relationships with customers, consultants, EPC, system integrators and key industry stakeholders.</li><li>Promote the Thales Security portfolio and value proposition across target markets.</li><li>Support market expansion initiatives and identify new growth areas within the region.</li></ul><p><b>Opportunity Qualification &amp; Pipeline Management </b>&nbsp;</p><br><ul><li>Apply disciplined qualification methodologies (MEDDPICC, Capture Management and Sales Governance processes) to assess opportunities.</li><li>Evaluate customer needs, decision processes, competitive landscape, business value and win probability.</li><li>Maintain a healthy and qualified sales pipeline aligned with business objectives.</li><li>Ensure accurate opportunity data, forecasting and reporting within CRM tools.</li><li>Participate in opportunity reviews, pipeline reviews and business governance meetings.</li></ul><p><b>Sales Execution </b></p><br><ul><li>Lead commercial activities from opportunity identification through contract award.</li><li>Coordinate internal resources to develop winning commercial strategies.</li><li>Support bid preparation, proposal reviews and customer presentations.</li><li>Negotiate commercial terms in coordination with management, legal and finance teams.</li><li>Close deals and secure order intake and revenue growth while maintaining profitability objectives.</li></ul><p><b>Customer Engagement </b></p><br><ul><li>Develop trusted relationships with customer decision-makers and influencers.</li><li>Support customer satisfaction and long-term account development.</li><li>Identify upsell, cross-sell and follow-on business opportunities.</li><li>Gather market intelligence and competitive information to support business decisions.</li></ul><p><b>Collaboration </b></p><br><ul><li>Work closely with Country Directors, Key Account Managers, Capture Managers and Bid Teams.</li><li>Coordinate with Business Lines to align customer requirements with solution offerings.</li><li>Contribute to regional business reviews and strategic planning activities.</li></ul><p><b>Skills &amp; Experience </b></p><br><ul><li>10+ experience in B2G and B2B sales of complex solutions within Safety, Security, Defence, Critical Infrastructure or Technology sectors.</li><li>Strong knowledge of the UAE market and understanding of Middle East business environments.</li><li>Demonstrated ability to develop new business and manage complex sales cycles.</li><li>Experience with structured sales qualification methodologies such as MEDDPICC.</li><li>Strong negotiation, presentation and relationship-building skills.</li><li>Excellent pipeline management and forecasting discipline.</li><li>Self-driven, customer-focused and results-oriented mindset.</li><li>Fluent English required; Arabic is considered a strong advantage.</li></ul>At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now! </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Join Our Team at Eaton: Empowering Tomorrow, Today! <br>&nbsp;<br>Dubai serves as a strategic hub for Eaton’s Middle East operations, bringing together commercial, engineering, manufacturing, and support teams within a globally connected business environment. Building on more than 40 years in the region, Eaton recently announced the development of a new sustainable campus in Dubai, reinforcing our long‑term investment in growth, collaboration, and capability building.<br>&nbsp;<br><strong>Eaton's Global Data Center Segment </strong>is focused on helping data centers realize real business benefits today while optimizing their operations for the future. With the rise of big data, edge computing and cloud, data centers are under pressure to be more high-performing, sustainable and cost-effective than ever, without compromising resilience or security. At the same time, new opportunities and revenue streams require faster speed-to-market. With our digital intelligence, world-class cyber-secure products and services, reliable, compatible solutions and engineering expertise, we help data centers realize real business benefits today while optimizing their operations for the future.<br><br><p>The <strong>Senior Advanced Systems Engineer</strong> is a strategic engineering role within Eaton’s Global Data Centre organisation, responsible for evaluating emerging technologies, developing future infrastructure and supporting the evolution of next-generation mission critical systems.&nbsp;</p><br><br><p>Working alongside Global Solutions Architects, Engineering and Product Management, the role applies engineering expertise, technology foresight to assess future trends, validate new concepts and influence Eaton’s long-term technical direction.&nbsp;</p><br><br><p>The role is primarily focused on future capability development rather than&nbsp;design&nbsp;delivery, while&nbsp;maintaining&nbsp;a strong engineering foundation through technical&nbsp;evaluation, validation&nbsp;and&nbsp;engineering studies.&nbsp;</p><br><br><br>What you’ll do: <br><br><p><strong>Future Technologies &amp; Innovation&nbsp;</strong></p><br><br><ul><li>Evaluate emerging technologies and future data centre architectures.&nbsp;</li><li>Research technology trends across AI infrastructure, power systems, cooling, digital infrastructure and grid integration.&nbsp;</li><li>Assess the technical readiness and engineering feasibility of future technologies.&nbsp;</li><li>Support proof-of-concept activities and innovation programmes.&nbsp;</li></ul><p><strong>Engineering &amp; Technical Validation&nbsp;</strong></p><br><br><ul><li>Apply engineering principles to validate future system concepts.&nbsp;</li><li>Develop engineering studies, technical assessments and technology evaluations.&nbsp;</li><li>Ensure future concepts remain technically robust, practical and deployable.&nbsp;</li><li>Support the transition of validated concepts into future engineering standards and methodologies.&nbsp;</li></ul><p><strong>Industry &amp; Technical Leadership&nbsp;</strong></p><br><br><ul><li>Support Global Solutions Architects through technical design, research and strategic analysis.&nbsp;</li><li>Engage with technology partners, consultants, standards bodies and industry forums.&nbsp;</li><li>Produce technical papers, white papers and future technology recommendations.&nbsp;</li><li>Share technical insight across Engineering, Product Management and Technology teams.&nbsp;</li></ul><br>Qualifications: <br><ul><li>Bachelor’s Degree in Electrical Engineering or related discipline; Master’s preferred.&nbsp;</li><li>Chartered Engineer (preferred).&nbsp;</li><li>Minimum 10 years’ experience in mission critical infrastructure, power systems or data centre engineering.</li></ul><br>Skills: <br><ul><li>Strong engineering compentency in electrical infrastructure, power distribution and integrated systems.&nbsp;</li><li>Demonstrated ability to evaluate emerging technologies using sound engineering judgement.&nbsp;</li><li>Excellent analytical, communication and technical writing skills.&nbsp;</li><li>Proven curiosity, innovation mindset and commitment to continuous learning.</li><li>Experience with Nvidia or AMD is highly appreciated</li><li>Proficiency in English</li></ul><p><span>#LI-SA2</span></p><br><br>What we offer: <br><ul><li>Competitive compensation and benefits, aligned with your experience and impact.</li><li>Opportunity to work on challenging, high‑impact projects within a dynamic and collaborative team environment.</li><li>Your aspirations matter – Eaton actively supports internal mobility and promotes from within whenever possible.</li><li>Your growth matters – We invest in long‑term development through continuous learning, upskilling, and global programs via Eaton University.</li><li>Your contributions matter – Reliability, safety, efficiency, and sustainability are at the heart of what we do, driving meaningful impact on people’s lives and the environment.</li><li>Your wellbeing matters – Health, safety, and wellness are a priority. At Eaton, wellbeing goes beyond programs, empowering employees with the tools and environment to thrive.</li></ul><br><p><span><strong>Living and Working in Dubai</strong></span></p><br><br><p><span>Dubai is an internationally connected city that offers strong professional opportunities within a truly global environment. Living and working in Dubai means being part of a diverse, forward‑looking business community, supported by modern infrastructure, excellent connectivity, and a well‑established expatriate ecosystem.</span></p><br><br><p>At Eaton, employees based in Dubai are part of a stable, well‑governed organization that brings together global teams, clear ways of working, and the flexibility needed to support both performance and long‑term career development.</p><br><br><p><span><em><br><strong>Ready to make a difference? Join Eaton’s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!</strong></em></span></p><br><br><br><p><span>We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</span></p><br><br><br> </div>

<p> <strong>Job Description:</strong></p><ul><li>Continuously learn and build domain expertise across multiple products and customers.</li><li>Analyze current product usage and other success indicators and identify specific improvement opportunities for each customer based on a prescribed success plan.</li><li>Lead structured Success Meetings to show customers where they currently stand and provide confident, clear success goals and next steps for them to grow their usage and value towards best practice.</li><li>Provide hands-on feature demos to help customers realize the full potential and business benefit of product capabilities and minimize the fog of uncertainty around how to add or use those features.</li><li>Create product artifacts (Videos, FAQs, Blog Posts, etc) to accelerate best practice sharing and drive user engagement.</li><li>Prepare Success Plans for each customer based on inputs including current entitlement and usage data, relevant product and customer updates or highlights, and clear recommendations and next steps for the next stage of the success journey.</li><li>Lead structured success meetings with customers to review their Success Plan and ensure they understand the next steps and are excited to make progress to achieve their next phase of value growth.</li><li>Provide demonstrations and walkthroughs of product capabilities to help drive engagement and feature adoption.</li><li>Act as a trusted advisor to the customers. Build trust and confidence with customers through clear communication and by delivering on commitments.</li><li>Ensure a solid understanding of the customer's technical environment, business goals, and best practices to recommend ideal solutions for success.</li><li>Provide expert coaching to customers on individual elements of the plan and respond to inbound, 'how-to' inquiries that fall between technical support issues and consulting services.</li><li>Utilize project management skills to implement Success Plans, and ensure that both the customer and internal teams are working towards mutually agreed objectives.</li><li>Create product 'how to' and best practice artifacts such as blog posts, presentations, job aids, or FAQs to accelerate best practice sharing and coaching effectiveness.</li><li>Invest in self-directed and other forms of learning to build expertise in the assigned products and customers.</li></ul><p><br></p><p><strong>Qualifications, Skills and Prior Work Experience:</strong></p><ul><li>3+ years experience in the Enterprise Software industry</li><li>2+ years in a Customer Success or similar role, with a proven ability to deliver and grow customer value with enterprise technology solutions.</li><li>Proven track record in managing 30+ customers simultaneously and building customer relationships with both business and technical stakeholders.</li><li>Increasing levels of customer interaction and responsibility for driving customer retention and/or growth outcomes with customers.</li><li>Experience in customer-facing roles including support, project management, presales, professional services, training, or consulting.</li><li>Passion for customer success and experience of achieving customer satisfaction with existing products.</li><li>Ability to articulate technical concepts and understand business drivers.</li><li>Self-motivated, Self Starter and able to work successfully in a 100% virtual environment.</li><li>Fluent in spoken and written English (business and IT vernacular).</li></ul><p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>Enterprise Risk Governance, Framework and Risk Appetite</p></li></ol><p>Develop, maintain and review AFF’s enterprise risk framework, Risk Appetite Framework, risk policies, KRIs, limits, thresholds and escalation procedures.</p><ol><li><p>Board Risk Committee and Executive Risk Reporting</p></li></ol><p>Provide timely risk reporting, independent risk opinions and escalation of material risk matters to the Board, Board Risk Committee and senior management.</p><ol><li><p>Independent Credit Risk Oversight and Challenge</p></li></ol><p>Provide independent second-line oversight and challenge on credit risk, including exposures, deviations, restructurings, write-offs, concentration risk, provisioning indicators and portfolio deterioration.</p><p>The CRO does not own first-line credit approvals or underwriting execution.</p><ol><li><p>Portfolio Monitoring, Risk Appetite, Stress Testing and Early Warning Oversight</p></li></ol><p>Monitor portfolio quality, concentration risk, delinquency trends, provisioning indicators, early warning indicators, risk appetite breaches and stress signals.</p><p>Oversee stress testing and scenario analysis.</p><ol><li><p>Operational, Outsourcing, Technology and Resilience Risk Oversight</p></li></ol><p>Oversee operational risk, outsourcing and third-party risk, technology and information security risk, cyber risk, business continuity and resilience risk.</p><p>Review and challenge first-line controls and escalate material weaknesses</p><ol><li><p>Regulatory Risk Management, CBUAE Readiness and Remediation Support</p></li></ol><p>Support CBUAE examinations, supervisory reviews, remediation plans, regulatory responses and risk-related submissions.</p><p>Act as AFF’s primary risk representative with CBUAE on risk matters.</p><ol><li><p>Risk Input into Governance, Policy, New Products and Strategic Change</p></li></ol><p>Provide independent risk input on policies, DoA changes, outsourcing arrangements, new products, new services, distribution channels, strategic initiatives and major business changes.</p><ol><li><p>Risk Culture, Leadership and Governance Evidence</p></li></ol><p>Lead the Risk function and promote strong risk culture through governance forums, training, awareness and engagement.</p><p>Ensure risk decisions, exceptions, escalations and committee submissions</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor’s degree in Finance, Risk Management, Accounting, Economics, Business Administration, Mathematics or related field. Master’s degree and professional qualifications such as FRM, PRM, CFA, CA, CPA or ACCA preferred.</p></li><li><p>Minimum 12–15 years in risk management within financial services, with senior experience in a regulated lending, finance or banking environment.</p></li><li><p>Enterprise risk management, Risk Appetite Framework, credit risk oversight, portfolio monitoring, stress testing, operational and outsourcing risk, technology and information security risk, regulatory engagement, Board reporting, policy review, risk data governance, leadership and stakeholder management..</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Established in 1977, Arabian Ethicals takes pride in being a top healthcare player in the UAE. As the exclusive representative and distributor of many multinational pharmaceutical, consumer, and veterinary products in the UAE, the Company serves over 2,000 pharmacies, 150 hospitals, 600 hypermarkets, supermarkets and specialty stores, in addition to more than 100 veterinary clinics and farms.</p><br><br>Job Description<br><p>This is a high-impact, cross-functional Director-level leadership role for an experienced operations professional ready to own end-to-end distribution performance in a regulated healthcare environment. The incumbent will define and execute the operational strategy that keeps products moving safely, compliantly and efficiently — from warehouse to patient— across pharmaceutical, healthcare, animal health and consumer distribution (GDP-regulated). Working closely with sales, market access, business development, regulatory and finance teams, the role builds the operational infrastructure that enables growth while upholding the highest standards of GDP compliance, cold chain integrity and service excellence. The role requires flexibility and willingness to travel across sites and, where applicable, to regulatory authority locations. The incumbent will be required to continuously improve operational efficiency.</p><br><p><strong>Operational Strategy &amp; Leadership</strong></p><br><ul><li>Define and execute a 3-year operations strategy aligned to business growth and regulatory obligations.</li><li>Lead transformation programmes to improve efficiency, scalability, and service across the distribution network.</li><li>Drive a culture of continuous improvement, operational discipline, and safety-first thinking.</li><li>Act as the operational voice at the leadership table — translating business goals into executable plans.</li></ul><p><strong>Pharma Supply Chain &amp; Logistics &amp; Procurement Management</strong></p><br><ul><li>Oversee warehousing, inventory management, transportation, and last-mile distribution for pharmaceutical and healthcare products.</li><li>Ensure rigorous GDP-compliant handling, storage, and transportation protocols across all facilities.</li><li>Manage cold chain operations for temperature-sensitive products, including serialisation and traceability requirements.</li><li>Own demand planning, forecasting accuracy, and stock availability to prevent stockouts or expiry losses.</li><li>Manage the direct and indirect procurement processes, develop and maintain relationships with 3PL partners, freight forwarders, and regulatory-approved logistics vendors.</li></ul><p><strong>Regulatory Compliance &amp; Quality</strong></p><br><ul><li>Ensure full compliance with GDP (Good Distribution Practice) guidelines and local regulatory authority requirements.</li><li>Maintain all distribution licenses, certifications, and regulatory filings; proactively manage renewals and audits.</li><li>Lead internal compliance audits and manage regulatory inspections with professionalism and preparedness.</li><li>Implement and maintain SOPs across warehousing, cold chain, recalls, and adverse event reporting.</li><li>Oversee quality management systems (QMS) and deviation/CAPA processes.</li></ul><p><strong>P&amp;L and Cost Management</strong></p><br><ul><li>Own operational budgets and drive cost optimisation without compromising compliance or service quality.</li><li>Track and improve cost-to-serve, inventory turnover, shrinkage, and logistics unit economics.</li><li>Identify and execute margin enhancement initiatives through vendor negotiation, route optimisation, and productivity gains.</li><li>Deliver regular financial performance reporting to the AEC GM.</li></ul><p><strong>Process Excellence &amp; Digital Transformation</strong></p><br><ul><li>Implement best-in-class SOPs and leverage ERP platform to drive operational visibility.</li><li>Lead the adoption of digital tools — including data analytics, serialisation platforms, and automation — across distribution operations.</li><li>Ensure all systems and processes are audit-ready and aligned to regulatory expectations at all times.</li></ul><p><strong>Team Leadership &amp; Development</strong></p><br><ul><li>Lead, and develop a high-performing operations team across warehousing, logistics, compliance, and planning functions.</li><li>Establish clear KPIs, performance management frameworks, and succession plans.</li><li>Foster a culture of accountability, collaboration, psychological safety, and operational excellence.</li><li>Coach and mentor functional managers to build organisational depth and capability.</li></ul><p><strong>Commercial &amp; Customer Alignment</strong></p><br><ul><li>Partner closely with commercial teams to align operational capacity with sales growth plans and customer commitments.</li><li>Own SLA delivery — OTIF, order accuracy, returns management — as a commercial differentiator.</li><li>Represent operations in key customer meetings and tender/bid processes where operational credibility matters.</li><li>Support business development by structuring scalable operational models for new principal agreements, distribution contracts, and market entry opportunities — providing cost-to-serve modelling, capacity assessments, and operational due diligence to underpin commercial negotiations.</li></ul><p><strong>Risk Management &amp; Business Continuity</strong></p><br><ul><li>Identify, assess, and mitigate operational risks including supply disruptions, cold chain failures, and regulatory non-compliance.</li><li>Own and maintain business continuity plans (BCP) for critical distribution operations.</li><li>Manage product recall and returns processes in line with regulatory requirements.</li></ul><br>Qualifications<br><ul><li>Bachelor's degree in Supply Chain, Pharmacy, Life Sciences, Engineering, or a related field.</li><li>MBA or postgraduate qualification in Supply Chain, Operations, or Business.</li></ul><br>Additional Information<br><p><strong>Experience Requirements:</strong></p><br><ul><li>10–15+ years of progressive experience in operations and/or logistics within pharmaceutical, healthcare, or regulated FMCG distribution.</li><li>Demonstrated experience managing GDP-regulated distribution environments.</li><li>Proven leadership of large, multi-functional teams and multi-site operations.</li><li>Hands-on experience with ERP/WMS systems and process improvement methodologies (Lean, Six Sigma).</li><li>Track record of leading successful regulatory audits and maintaining clean compliance records.</li><li>Experience operating in the GCC / MENA region, with knowledge of local regulatory bodies (MOH, SFDA, DHA, HAAD, or equivalent). Exposure to cold chain and serialisation/track-and-trace platforms.</li><li>Experience with digital transformation programmes in warehouse or logistics operations.</li></ul><p><strong>Skills and Abilities:</strong></p><br><ul><li>Deep knowledge of GDP and pharma supply chain; data-driven decision-making and analytics; ERP/WMS/TMS system fluency; risk and compliance management; strategic thinking with strong execution.</li><li>Lean / Six Sigma / process excellence certification; stakeholder influence at C-suite level; commercially aware and customer-focused mindset.</li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job description <p><b><span>This role is located in either </span></b><b>Dubai/ Bangalore and is a remote role.</b></p><br><p>​</p><br><p><b><span>Discover the Company</span></b></p><br><p>Our client is a high-growth, venture-backed cybersecurity pioneer that builds sovereign AI platforms and hardware appliances to protect global critical infrastructure and operational technology (OT) environments.</p><br><p><br><b><span>Discover the Opportunity</span></b></p><br><p>We are seeking an engineering leader to take over the entire engineering organization. In this founding-level role, you will own architecture, delivery, quality, and team scaling end-to-end.</p><br><p><br><b><span>Discover the Responsibilities </span></b></p><br><ul><li><p>Own the technical direction across the AI platform and physical appliance lines. Establish rigorous release cadences, robust versioning, and pristine UAT/production environment separations.</p><br></li><li><p>Oversee the data path for passive monitoring, industrial protocol decoding (e.g., Modbus, S7Comm, IEC 60870-5-104), and MITRE ATT&amp;CK mapping.</p><br></li><li><p>Drive appliance hardening, TPM-based device identity, full-disk encryption, and compliance acceleration tooling across frameworks like IEC 62443 and ISO 27001.</p><br></li><li><p>Lead, and rapidly scale a high-performing, distributed global engineering team.</p><br></li></ul><p><b><span>Discover the Requirements</span></b></p><br><ul><li><p>10–15+ Years of Engineering Excellence: A proven track record of leadership where you have owned delivery and organizational growth, not just architecture.</p><br></li><li><p>Strong roots in OT/ICS security OR a heavy enterprise detection/security background (e.g., CrowdStrike, Palo Alto, SentinelOne) with a strong command of industrial protocols.</p><br></li><li><p>Thrives in a lean, fast-paced environment where your impact is direct and your mandate is broad.</p><br></li></ul><p><b><span>Discover the Desired</span></b></p><br><ul><li><p>Applied AI or on-device, resource-constrained GPU inference experience.</p><br></li><li><p>A background in SIEM, detection engineering, or SOC tooling.</p><br></li><li><p>Familiarity with sovereign deployment requirements or critical infrastructure environments.</p><br></li></ul><p>​</p><br><p><b>If you are ready to own a mission-critical engineering function protecting the world's most vital infrastructure, we want to hear from you.</b></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>A little bit about talabat</strong><br> talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.<br> &nbsp;</p><br><br>Job Description<br><p><strong>WHAT’S ON YOUR PLATE?</strong></p><br><ul><li><p>Be part of a crucial team, working to improve a high-impact product within our consumer experience:</p><br></li><li><p>&nbsp;Work within a cross-functional team of Product, Engineering, Data Science and Product Analytics.</p><br></li><li><p>&nbsp;Build strong relationships with your team to supercharge your impact.</p><br></li><li><p>Be driven to understand this product in great detail - who the target customers are (user and vendor), differing local contexts, business value, risks, opportunities, technical challenges, and more.</p><br></li><li><p>Champion customer-development and data analysis to find new opportunities and de-risk</p><br></li><li><p>&nbsp;Work closely with the design and research teams to uncover the opportunities and unmet user needs.</p><br></li><li><p>Rapidly ideate, prototype and iterate on the solutions with your team.|Build and roll-out new products to our customers.</p><br></li><li><p>Lead the prioritization of opportunities and solutions based on company KPIs</p><br></li><li><p>&nbsp;Be a problem-solver, who does not hesitate to get hands-on to unblock your team and&nbsp;&nbsp;deliver quality solutions quickly.</p><br></li><li><p>&nbsp;Measure the success of your launched products and invest in the continuous<br> improvement of these products. Use your strong experience with experimentation setup and analysis to do this.</p><br></li><li><p>Work with stakeholders to grow your knowledge and supercharge your product efforts</p><br></li><li><p>Work closely with other Consumer teams to ensure your team’s work is aligned with our end-to-end Consumer experience and lifecycle.</p><br></li><li><p>Own stakeholder communication, including working with teams across the globe</p><br></li><li><p>Work with our internal stakeholders, commercial and strategy teams to design and launch the go-to-market. strategies.</p><br></li><li><p>Be a self-starter and good collaborator</p><br></li><li><p>Be able to independently prioritise your time, starting with highest impact efforts first</p><br></li><li>Payment Infrastructure: Drive the roadmap for payment processing, intelligent routing, and integrations with major networks, gateways, and Alternative Payment Methods.<br> &nbsp;</li><li>Risk and Compliance: Collaborate with legal and compliance teams to optimize transaction authorization rates while maintaining robust fraud prevention, KYC/KYB, and AML controls<br> &nbsp;</li><li>Payments Experience: design and optimize seamless and trustworthy checkout experiences, while maintaining PCI-DSS compliance<br> &nbsp;</li><li>Product Strategy: Drive the future vision of payments as a scalable engine, developing comprehensive collection strategies that support and integrate with all product lines.</li></ul><br>Qualifications<br><p><strong>WHAT DID WE ORDER?</strong></p><br><ul><li>Pace-setter: you make it happen, by setting the pace for others and unblocking them when required.</li><li>Experience first: you prioritise customer and colleague experience. You use expert slicing of your features to move quickly without degrading our experience.</li><li>Strong collaborator: you are a strong collaborator with colleagues from various functions, and you use this to find new growth opportunities for talabat and unblock your team.</li><li>Adaptability and resilience: You thrive in change and bounce back quickly from setbacks with new learnings.</li><li>Accountability &amp; drive: you take ownership and follow through. You consistently push for results.</li><li>Growth mindset: you seek feedback and embrace challenges.</li><li>Strategic thinker: you see beyond your role and understand the bigger picture.</li><li>Quick learner: you pick-up new skills and knowledge quickly, and you learn from experience.</li><li>Good communicator: you can communicate with a wide range of colleagues from senior leaders, to juniors members of our team.</li><li>Self-organiser: you prioritise frequently and you manage yours and your teams time to ensure our most important priorities get done first.</li></ul><br><br> </div>

<p>You will be responsible for driving revenue growth through the development and execution of B2G sales strategies, management of the end-to-end B2G sales cycle, and expansion of the customer and partners base. The role is accountable for identifying new business opportunities, building and maintaining strategic customer relationships, managing B2G sales pipelines (MEA), and achieving revenue targets. Client Details Our client is an award-winning AI powered learning solutions provider redefining K-12 education. The company serves approximately 2 million students and 84,000 educators across 19,000 schools across the world. Its flagship platform delivers personalized learning experiences that enhance student engagement and outcomes, while its supplemental solutions extend learning across subjects and languages. Through its innovative use of artificial intelligence, data insights, and culturally relevant content, our client is transforming teaching and learning to advance equity, access, and excellence for every student. Description B2G sales Strategy & Revenue Growth • Develop and execute B2G sales strategies that support commercial objectives and growth ambitions • Identify and pursue new business opportunities across target markets and customer segments • Build and maintain a healthy B2G sales pipeline to achieve and exceed revenue targets • Monitor market trends, competitor activity, and customer needs to identify opportunities for growth • Contribute to annual B2G sales planning, budgeting, and forecasting activities Business Development • Generate qualified leads through networking, referrals, industry events, partnerships, digital channels, and direct outreach • Conduct market research to identify new customers, sectors, and expansion opportunities • Develop compelling value propositions aligned to customer challenges and strategic priorities • Build strategic relationships with key decision-makers and stakeholders B2G sales Cycle Management • Manage the full B2G sales lifecycle from prospecting and qualification through proposal, negotiation, contract execution, and handover • Deliver engaging product demonstrations and presentations tailored to customer requirements • Prepare commercial proposals, business cases, and tender responses • Lead commercial negotiations while ensuring alignment with company objectives and governance requirements • Maintain accurate B2G sales records, forecasts, and pipeline reporting within CRM systems Account Management & Customer Success • Develop and maintain strong relationships with customers to support long-term retention and growth • Identify opportunities for upselling, cross-selling, and account expansion • Act as a trusted advisor to customers, understanding their business objectives and educational priorities • Support customer success initiatives by collaborating with implementation, training, and support teams Stakeholder Management • Build and maintain strong relationships with external stakeholders, including government entities, regulatory bodies, industry associations, and strategic partners. • Engage with ministerial offices and senior government representatives to align initiatives with national priorities, regulatory requirements, and digital transformation agendas. • Develop and manage ambassadorial and diplomatic relationships to support market entry, partnership development, and cross-border collaboration opportunities. • Represent the organization in high-level stakeholder engagements, forums, and executive meetings, ensuring effective communication of strategic objectives and value propositions. • Coordinate across internal and external stakeholders to facilitate decision-making, remove barriers to implementation, and drive successful project outcomes. Reporting & Performance Management • Track and report on B2G sales performance against agreed KPIs and targets • Maintain accurate forecasting and pipeline visibility • Produce regular management reports and commercial updates • Drive continuous improvement of B2G sales processes, tools, and methodologies • Set, monitor and share performance data and dashboards Job Offer • Our client values curiosity, purpose, and the drive to make a real difference in the education sector. Here's a glimpse of what they offer: • Competitive Salary • Annual flight allowance • Annual performance bonus • Education allowance • Health and Life insurance • Enhanced leave policy • A hybrid work model and remote working days to work from anywhere</p><p>• Bachelor's Degree in Business Administration, Education, Marketing, B2G sales, or a related discipline • Minimum 7 years experience in business diplomacy, B2G sales, business development, account management, or commercial roles • Demonstrated success in achieving and exceeding targets • Experience within Education, EdTech, SaaS, Technology, or Digital Solutions environments preferred • Proven ability to build and maintain senior stakeholder relationships • Experience working with public sector and education customers across Middle East, Africa, CIS is advantageous • Native Arabic communication skills (reading, writing, verbal), French is a plus</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>A little bit about talabat</strong><br> talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.<br> &nbsp;</p><br><br>Job Description<br><ul><li><p><strong>WHAT’S ON YOUR PLATE?</strong></p><br></li><li><p>Be part of a crucial team, working to improve a high-impact product within our consumer experience:</p><br></li><li><p>&nbsp;Work within a cross-functional team of Product, Engineering, Data Science and Product Analytics.</p><br></li><li><p>&nbsp;Build strong relationships with your team to supercharge your impact.</p><br></li><li><p>Be driven to understand this product in great detail - who the target customers are (user and vendor), differing local contexts, business value, risks, opportunities, technical challenges, and more.</p><br></li><li><p>Champion customer-development and data analysis to find new opportunities and de-risk</p><br></li><li><p>&nbsp;Work closely with the design and research teams to uncover the opportunities and unmet user needs.</p><br></li><li><p>Rapidly ideate, prototype and iterate on the solutions with your team.|Build and roll-out new products to our customers.</p><br></li><li><p>Lead the prioritization of opportunities and solutions based on company KPIs</p><br></li><li><p>&nbsp;Be a problem-solver, who does not hesitate to get hands-on to unblock your team and&nbsp;&nbsp;deliver quality solutions quickly.</p><br></li><li><p>&nbsp;Measure the success of your launched products and invest in the continuous<br> improvement of these products. Use your strong experience with experimentation setup and analysis to do this.</p><br></li><li><p>Work with stakeholders to grow your knowledge and supercharge your product efforts</p><br></li><li><p>Work closely with other Consumer teams to ensure your team’s work is aligned with our end-to-end Consumer experience and lifecycle.</p><br></li><li><p>Own stakeholder communication, including working with teams across the globe</p><br></li><li><p>Work with our internal stakeholders, commercial and strategy teams to design and launch the go-to-market. strategies.</p><br></li><li><p>Be a self-starter and good collaborator</p><br></li><li><p>Be able to independently prioritise your time, starting with highest impact efforts first</p><br></li><li>Payment Infrastructure: Drive the roadmap for payment processing, intelligent routing, and integrations with major networks, gateways, and Alternative Payment Methods.<br> &nbsp;</li><li>Risk and Compliance: Collaborate with legal and compliance teams to optimize transaction authorization rates while maintaining robust fraud prevention, KYC/KYB, and AML controls<br> &nbsp;</li><li>Payments Experience: design and optimize seamless and trustworthy checkout experiences, while maintaining PCI-DSS compliance<br> &nbsp;</li><li>Product Strategy: Drive the future vision of payments as a scalable engine, developing comprehensive collection strategies that support and integrate with all product lines.</li></ul><br>Qualifications<br><p><strong>WHAT DID WE ORDER?</strong><br> ● Pace-setter: you make it happen, by setting the pace for others and unblocking them<br> when required.<br> ● Experience first: you prioritise customer and colleague experience. You use expert<br> slicing of<br> ● your features to move quickly without degrading our experience.<br> ● Strong collaborator: you are a strong collaborator with colleagues from various<br> functions, and you use this to find new growth opportunities for talabat and unblock<br> your team.<br> ● Adaptability and resilience: You thrive in change and bounce back quickly from<br> setbacks with new learnings.<br> ● Accountability &amp; drive: you take ownership and follow through. You consistently push<br> for results.<br> ● Growth mindset: you seek feedback and embrace challenges.<br> ● Strategic thinker: you see beyond your role and understand the bigger picture.<br> ● Quick learner: you pick-up new skills and knowledge quickly, and you learn from<br> experience.<br> ● Good communicator: you can communicate with a wide range of colleagues from<br> senior leaders, to juniors members of our team.<br> ● Self-organiser: you prioritise frequently and you manage yours and your teams time to<br> ensure our most important priorities get done first.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Summary: <br> <p>Manage and oversee all accounting and financial activities, including financial analysis, review and supervision of financial statements, implementation of accounting policies and procedures, annual budgeting, financial reporting, and ensuring the integrity and effectiveness of the company’s financial operations.</p><br><br> Key Responsibilities: <br> <ul> <li>General Responsibilities<ul><li>Participate in the preparation, supervision, and implementation of the Finance Department's business plan.</li><li>Direct departmental activities in alignment with company strategies and policies.</li><li>Review all financial and accounting transactions to ensure accuracy and proper supporting documentation.</li></ul></li><li>Finance Department Management<ul><li>Develop job descriptions for finance staff and obtain management approval.</li><li>Foster teamwork and collaboration within the department.</li><li>Coordinate with other departments to ensure timely and accurate financial information.</li></ul></li><li>Accounting System (Focus ERP)<ul><li>Manage, maintain, and continuously improve the accounting system.</li><li>Coordinate with the software provider regarding system enhancements and updates.</li><li>Train users on the system when required.</li><li>Manage user access rights and system permissions.</li></ul></li><li>Annual Budget<ul><li>Prepare the annual budget.</li><li>Monitor expenditures against the approved budget.</li><li>Obtain approvals for budget amendments or exceptions.</li><li>Prepare variance analysis reports comparing actual performance against budget.</li></ul></li><li>Dealer / Customer Accounts<ul><li>Ensure implementation of the company’s commercial policies.</li><li>Review sales transactions, returns, discounts, and receipts.</li><li>Manage monthly customer account reconciliations.</li><li>Control customer credit limits and prepare periodic credit reports.</li><li>Monitor inventory held on consignment by dealers and hypermarkets.</li><li>Oversee collections from retail customers.</li><li>Prepare annual dealer rebate calculations and settlements.</li></ul></li><li>Supplier &amp; Service Provider Accounts<ul><li>Review supplier invoices and supporting documentation, including customs and clearance documents.</li><li>Coordinate supplier approval and payment processes.</li><li>Maintain organized physical and electronic purchasing records.</li></ul></li><li>Inventory Control<ul><li>Supervise periodic inventory counts.</li><li>Chair the annual inventory count committee.</li></ul></li><li>General Accounting &amp; Financial Reporting<ul><li>Prepare monthly financial reports.</li><li>Maintain accounting records and the chart of accounts.</li><li>Maintain supporting schedules for prepaid expenses, accruals, and other balance sheet accounts.</li><li>Reconcile ledger balances with internal and external records.</li><li>Maintain a well-organized document archiving system.</li></ul></li><li>Cash, Banking &amp; Financing<ul><li>Supervise monthly cash counts.</li><li>Chair the year-end cash count committee.</li><li>Manage company cash balances and liquidity.</li><li>Maintain relationships with banks and provide&nbsp;</li></ul></li> </ul> <br> Requirements: <br> <ul> <li><ul><li>Bachelor's Degree in Accounting, Finance, Commerce, or a related field.</li><li>Professional accounting qualification such as CPA, ACCA, CMA, CA, or equivalent will be an added advantage.</li><li>Minimum <strong>8–10 years of progressive experience</strong> in accounting and finance.</li><li>At least <strong>3–5 years in a managerial or supervisory role</strong>.</li><li>Proven experience in financial reporting, budgeting, treasury management, accounts receivable, accounts payable, inventory control, and financial analysis.</li><li>Experience working with ERP systems, preferably <strong>Focus ERP</strong>.</li></ul></li> </ul> <br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p><span>As part of the Emirates Compliance Monitoring Audit team, this job is primarily responsible for the planning, preparation and conduct of audits. </span></p><br><br><span>The primary responsibility of this role is to act as the Subject Matter Expert (SME) for Flight Operations departmental audits outside the flight deck. The role is responsible for leading operational monitoring activities and audit programmes to ensure compliance with airworthiness requirements, regulatory standards, and company operating procedures, while promoting safe operating practices through effective compliance oversight, risk identification, and continuous performance monitoring.</span><br><p><span><strong>Job Outline:</strong></span></p><br><br><ul><li>Oversee the implementation of regulatory requirements for the compliance monitoring system relating to Operational support activities to establish compliance with CAR-OPS 1, CAR ORA and IOSA to ensure safe Operational practices.</li><li>Responsible for the implement of ongoing audit schedules to meet regulatory and company requirements to encompass areas of operational support, training and/or subcontractor activities.</li><li>Provide data and produce reports to supplement the various management reports produced by the Compliance monitoring department.</li><li>Liaise with the GCAA, foreign authorities and external operational audit activities to support operational activities.Provide expertise where required to ensure compliance.</li><li>Assist with the ongoing IOSA compliance for operational support areas and when required act as a focal point between departments to provide guidance and assist with the relationship management of key stakeholders.</li><li>Implement systems to ensure timely recording, analysis and reporting of audit related activities. Assist in Formulating and establishing best practices, developing audit methodologies and analytical methods to present results and findings.</li><li>Manage and develop a team of Auditors to meet the needs of the audit schedule. Plan training and development activities to ensure currency in accordance with regulations and requirements.</li><li>Provide ongoing contribution and development of IQSMS to meet operational requirements and liaise with vendor as required.</li><li>Represent the department in meetings during MCMs absence.</li></ul>Qualification<p><span><strong><span>Qualifications &amp; Experience</span></strong></span><span><strong>:</strong></span></p><br><br><ul><li><span>5+ yrs Flight Operations as a commercial airline pilot.</span></li><li><span>1+ yrs Emirates Operational Department</span></li><li><span>1+ yrs Operations Compliance Systems</span></li></ul><br><p><span>Knowledge/skills:</span></p><br><br><ul><li><span>Thorough knowledge of ISO / CAR / IOSA requirements and Quality Management System </span><span>requirements.</span></li><li><span>Formal aviation auditor training qualification.</span></li><li><span>Strong IT, MS office skills.</span></li><li><span>Risk Assessments.</span></li><li><span>Human Factors skills</span></li><li><span>Experience IOSA and IATA Quality Pool Auditor preferred.</span></li></ul><br><p><span>Safety Sensitive : No</span></p><br><br><p><span>Leadership Role : Yes</span></p><br><br><p><span>At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. </span><span>So</span><span> if you’re looking for a challenging and rewarding opportunity, apply today and join our team!</span></p><br><br>Salary &amp; benefits<p><span>Join us in this role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website </span><span>www.emirates.com/careers</span></p><br><br><br> </div>

<p>We are seeking an experienced, commercially driven, and results-oriented Retail Sales Director – Mobile &amp; Accessories to lead the growth and performance of our Kiosk Retail Cluster across the assigned market. &nbsp;</p><p>The role will have end-to-end responsibility for the sales, profitability, operational performance, inventory productivity, customer experience, and people development of the kiosk network.&nbsp;</p><p>The successful candidate will bring a strong understanding of high-volume, small-format retail and the ability to translate commercial strategy into consistent execution at the store level. &nbsp;&nbsp;</p><p>As the leader of a fast-paced kiosk business, you will be responsible for maximizing footfall conversion, average transaction value, units per transaction, gross margin, and sales productivity, while maintaining strong operational controls and an engaging customer experience. &nbsp;&nbsp;</p><p>You will also play a key role in network expansion, identifying new locations and business opportunities, negotiating with key stakeholders, and building a scalable operating model for future growth. &nbsp;&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>Key Responsibilities&nbsp;</strong></p><p>&nbsp;</p><p><strong>Commercial Strategy &amp; Revenue Growth:&nbsp;</strong></p><p>Develop and execute the overall sales and commercial strategy for the Mobile &amp; Accessories kiosk network.&nbsp;</p><p>Own cluster-level revenue, gross margin, EBITDA/profitability, and sales productivity targets.&nbsp;</p><p>Establish annual, quarterly, and monthly sales plans, translating business objectives into clear targets for each kiosk and team.&nbsp;</p><p>Drive continuous improvement in key retail KPIs, including: Sales per kiosk / sales per square foo, conversion rate, Average Transaction Value (ATV), Units per Transaction (UPT, gross margin, attachment,t and cross-sell rate, inventory turnover. Identify opportunities to increase revenue through upselling, cross-selling, bundles, promotions, and product mix optimization.&nbsp;</p><p>Monitor market trends, competitor activity, pricing, consumer behavior, and emerging mobile accessory categories to maintain a competitive product proposition.</p><p>&nbsp;</p><p><strong>Kiosk Network Expansion &amp; Business&nbsp;</strong></p><p>Development: Identify and evaluate high-potential locations, including shopping malls, hypermarkets, transit hubs, high-footfall retail destinations, and other strategic venues.&nbsp;</p><p>Develop business cases for new kiosk locations, including sales forecasts, investment requirements, operating costs, payback, and profitability expectations.&nbsp;</p><p>Lead the commercial and operational rollout of new kiosks, ensuring timely opening and readiness. Develop a scalable kiosk operating model that supports rapid expansion while maintaining consistent customer and brand standards. Evaluate the performance of existing locations and recommend relocation, resizing, refurbishment, consolidation, or closure where appropriate</p><p>Operational Excellence&nbsp;</p><p>Establish and continuously improve standardized SOPs and operating standards across the kiosk network.&nbsp;</p><p>Ensure strict compliance with procedures covering: Opening and closing Cash management and reconciliation, inventory receiving and transfers Stock counts and inventory audits Loss prevention and shrinkage control Discount and promotional controls Health, safety, and mall compliance.e Ensure all kiosks consistently meet required standards for customer service, appearance, availability, and operational discipline.&nbsp;</p><p>Use sales and operational data to identify performance gaps and implement corrective action plans</p><p>&nbsp;</p><p><strong>Merchandising &amp; Customer Experience&nbsp;</strong></p><p>Develop and maintain a compelling visual merchandising strategy specifically designed for small-footprint, high-traffic kiosk environments.&nbsp;</p><p>Optimize product placement, price communication, promotional displays, and product adjacencies to maximize conversion and basket size.&nbsp;</p><p>Ensure the right balance between fast-moving mobile accessories, premium products, impulse purchases, and emerging categories.&nbsp;</p><p>Partner with marketing and brand teams to execute seasonal campaigns, product launches, promotions, and in-store activations.&nbsp;</p><p>Maintain a consistently high standard of customer engagement and service across all locations</p><p>&nbsp;</p><p><strong>Inventory &amp; Product Management</strong></p><p>Partner closely with Supply Chain, Procurement, and Merchandising teams to maintain optimum inventory availability.&nbsp;</p><p>Ensure strong availability of high-demand and fast-moving products while controlling excess and obsolete inventory.&nbsp;</p><p>Establish appropriate stock cover, replenishment, assortment, and allocation strategies by kiosk. Monitor inventory ageing, sell-through, stock variance, shrinkage, and inventory turnover.&nbsp;</p><p>Develop action plans to accelerate the sale of slow-moving and ageing inventory without unnecessarily eroding margins</p><p>&nbsp;</p><p><strong>Leadership &amp; Talent Development</strong>&nbsp;</p><p>Lead and develop Area Sales Managers, Kiosk Supervisors, and frontline Sales Associates across the network. Build a high-performance, customer-focused sales culture based on accountability, ownership, and continuous improvement. Establish clear individual and team KPIs and ensure consistent performance management.&nbsp;</p><p>Develop structured training programs covering: Product knowledge, consultative selling, cross-selling and upselling, objection handling, closing techniques, customer experience, product demonstrations.s Implement effective incentive and recognition programs to drive performance, engagement, and retention.&nbsp;</p><p>Identify and develop high-potential employees to build a strong internal leadership pipeline</p><p>&nbsp;</p><p><strong>P&amp;L &amp; Financial Management&nbsp;</strong></p><p>Own the financial performance of the kiosk cluster, including revenue, gross margin, operating expenses, and profitability.&nbsp;</p><p>Prepare and manage budgets, forecasts, and business plans. Analyze kiosk-level profitability and identify opportunities to improve cost efficiency and returns.&nbsp;</p><p>Monitor labor productivity, rental costs, promotional spending, inventory costs, and other key operating expenses.&nbsp;</p><p>Ensure commercial decisions are supported by robust financial analysis and clear return-on-investment expectations</p><p>&nbsp;</p><p><strong>Landlord, Mall &amp; Strategic&nbsp;</strong></p><p>Partner Management acts as the senior commercial contact for mall management, landlords, property operators, and strategic retail partners.&nbsp;</p><p>Manage relationships relating to kiosk placement, trading hours, lease compliance, operational requirements, visibility, and commercial performance.&nbsp;</p><p>Identify opportunities to improve kiosk locations, negotiate better commercial terms, and secure strategic placements. Work closely with mobile brands, accessory manufacturers, distributors, and other partners to secure: Promotional support, co-marketing investment, Product launches, Exclusive offers, Commercial incentives, training, and merchandising support&nbsp;</p><p>&nbsp;</p><p><strong>Reporting, Analytics &amp; Governance</strong></p><p>&nbsp;Establish a robust performance reporting framework covering daily, weekly, and monthly commercial and operational KPIs.&nbsp;</p><p>Provide regular performance updates and strategic recommendations to the CEO and senior management.&nbsp;</p><p>Use data and analytics to identify trends, underperforming locations, sales opportunities, and operational risks.&nbsp;</p><p>Drive a culture of fact-based decision-making and performance accountability across the organization.&nbsp;</p><p>&nbsp;</p><p><strong>Qualifications &amp; Experience&nbsp;</strong></p><p>Essential: 8+ years of progressive retail sales experience, with at least 3–5 years in a senior regional, multi-site, or director-level leadership role.&nbsp;</p><p>Proven experience managing a multi-location retail network, preferably kiosks, pop-ups, stores, or other small-format/high-footfall retail environments.&nbsp;</p><p>Strong industry experience in mobile phones, consumer electronics, telecom, mobile accessories, or related retail categories.&nbsp;</p><p>Demonstrated track record of delivering revenue growth, margin improvement, and profitable retail expansion.&nbsp;</p><p>Strong understanding of retail KPIs, including conversion, ATV, UPT, sales per square foot, gross margin, sell-through, stock turnover, and labor productivity.&nbsp;</p><p>Proven experience with P&amp;L ownership, budgeting, forecasting, and financial analysis.&nbsp;</p><p>Strong commercial and negotiation skills with experience managing landlords, mall operators, vendors, distributors, and brand partners.&nbsp;</p><p>Demonstrated ability to recruit, lead, coach, and develop large frontline sales teams. Strong analytical, problem-solving, and decision-making capabilities.&nbsp;</p><p>Excellent communication, negotiation, presentation, and stakeholder-management skills.&nbsp;</p><p>Bachelor’s degree in Business Administration, Marketing, Retail Management, or a related discipline.&nbsp;</p><p>A Master’s degree or relevant professional qualification is an advantage</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><span>Who are we?</span></b></span><br><p>At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. <br></p><br><br><br><p><b>Who are we?</b></p><br><br><br><p>At Finastra, we are a global leader in financial services software, committed to broadening access to financial services and shaping the future of banking. Our solutions support over 7,000 customers, including 80% of the world’s top 50 banks, across more than 110 countries, powering mission‑critical capabilities in Universal Banking, Payments, and Lending.</p><br><br><p>We are looking for a Director of Strategy, Corporate Development &amp; PMO to join our Universal Banking organisation. This is a high‑impact, enterprise‑level role reporting directly to the Chief of Staff, sitting at the centre of strategy execution, governance, and value delivery for one of Finastra’s most important businesses.</p><br><br><p>This is an exciting opportunity for someone who can combine strategic thinking with strong execution discipline, and who thrives in complex, matrixed environments with senior‑level exposure.</p><br><br><p><br><b>About the Role</b><br>&nbsp;</p><br><br><p>We are seeking a <b>Customer Success Director – Corporate Lending</b> to lead customer success outcomes across a portfolio of strategic customers using solutions including <b>Loan IQ, Trade, and Corporate Channels</b>. This role is responsible for driving customer adoption, retention, renewal readiness, and long-term value realization while serving as a trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.</p><br><br><p>The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra investment.</p><br><br><p><br><b>Job Responsibilities</b></p><br><br><ul><li><p>Drive customer adoption, value realization, and business outcomes across a portfolio of Corporate Lending customers.</p><br><br></li><li><p>Develop and execute Customer Success Plans aligned to customer objectives and strategic priorities.</p><br><br></li><li><p>Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management.</p><br><br></li><li><p>Lead customer engagements including onboarding, success reviews, and executive business reviews.</p><br><br></li><li><p>Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities.</p><br><br></li><li><p>Act as a trusted advisor and executive sponsor for key strategic accounts.</p><br><br></li><li><p>Support customer transformation initiatives including cloud migration, platform modernization, upgrades, and SaaS adoption.</p><br><br></li><li><p>Drive adoption of new product capabilities and promote best practices for change management and user adoption.</p><br><br></li><li><p>Collaborate with Product, Engineering, Support, and Professional Services teams to resolve issues and improve customer outcomes.</p><br><br></li><li><p>Provide customer insights and feedback to influence product strategy and service improvements.</p><br><br></li><li><p>Contribute to revenue retention, customer satisfaction, and overall portfolio growth through effective customer engagement.</p><br><br></li></ul><br><p><b>Required Skills</b></p><br><br><ul><li><p>8+ years of experience in Customer Success, Account Management, Client Services, or similar customer-facing roles within enterprise software/SaaS environments.</p><br><br></li><li><p>Proven success managing complex enterprise customer portfolios and driving retention and renewal outcomes.</p><br><br></li><li><p>Experience within financial services, corporate lending, banking technology, or trade finance.</p><br><br></li><li><p>Strong executive stakeholder management and customer engagement skills.</p><br><br></li><li><p>Demonstrated ability to operate within metrics-driven Customer Success frameworks using customer health and adoption data.</p><br><br></li><li><p>Experience leading customer transformation initiatives, including cloud adoption, SaaS migrations, or platform modernization.</p><br><br></li><li><p>Excellent communication, presentation, and relationship-building skills across technical and business audiences.</p><br><br></li><li><p>Strong analytical and problem-solving capabilities with a proactive approach to risk management.</p><br><br></li><li><p>Experience with Corporate Lending solutions such as <b>Loan IQ, Trade, or Corporate Channels</b> is highly desirable.</p><br><br></li><li><p>Previous people leadership or team management experience is advantageous.</p><br><br></li></ul><br><p>We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:</p><br><br><p><b>Flexibility:</b> Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.</p><br><br><p><b>Well‑being: </b>Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.</p><br><br><p><b>Health &amp; Financial Security:</b> Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*</p><br><br><p><b>Sustainability:</b> Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.</p><br><br><p><b>Inclusion:</b> Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.</p><br><br><p><b>Career Development: </b>Access online learning and accredited courses through our Skills &amp; Career Navigator tool.</p><br><br><p><b>Recognition: </b>Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.</p><br><br><br><p>*Specific benefits may vary by location.</p><br><br><p>At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.</p><br><br><br><p>Be unique. Be exceptional. Help us make a difference at Finastra.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We at Al Jaddaf Rotana Suite Hotel, are currently seeking for passionate and dynamic Marketing professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.</p> <p ><span>The Assistant Director of Marketing and Communications leads the marketing, communications, digital and e-commerce function for the Al Jaddaf Rotana Complex (Al Jaddaf Rotana Suite Hotel, Arabian Park Edge by Rotana and Park Apartments Edge by Rotana) and its F&amp;B outlets. Reporting to the Complex Director of Sales &amp; Marketing (DOSM), the role co-owns with the DOSM and executes the commercial marketing strategy that drives brand.com and outlet revenue, strengthens brand positioning, and delivers measurable return across all paid, owned and earned channels. This is a hands-on leadership role owning e-commerce performance, paid media, social and content, agency and partnership management, and marketing analytics, while contributing directly to the commercial and revenue strategy of the complex.</span></p> <p ><span>&nbsp;</span></p> <p ><b><span>General Duties and Responsibilities:</span></b></p> <p ><b><span>1. Strategic Planning</span></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Support the DOSM in developing and implementing short and long-term marketing plans aligned with the complex’s commercial strategy, and take ownership of their day-to-day execution across the three properties and F&amp;B outlets.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Develop and deliver the annual Marketing &amp; Communications plan, in partnership with the DOSM, tailored to rooms segmentation and F&amp;B, aligning with revenue targets and guest satisfaction metrics.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Conduct market research and competitive analysis to identify trends and opportunities, sharing insight with the DOSM to inform commercial strategy.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Allocate and flex marketing budget across channels and outlets based on performance and commercial priority, in collaboration with the DOSM.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Monitor and evaluate the effectiveness of marketing initiatives and adjust execution to meet agreed objectives.</span></p> <p ><b><span>2. Marketing &amp; Communications</span></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Communicate information about the property’s services, facilities, events and employees in a positive manner to the marketplace.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Implement data-driven strategies to increase direct bookings and optimise guest engagement throughout the customer journey.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Shape and articulate the property’s brand narrative across all channels: press releases, social media, digital campaigns and guest communications.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Lead and grow strategic partnerships, including beverage sponsors, banks, airlines, DMCs, community and CSR partners, to deliver added value, co-marketing and revenue opportunities.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Manage agency scope, deliverables, retainers and performance across creative, PR, social and paid partners.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Plan and execute photoshoots aligned with campaign objectives, overseeing creative direction and ensuring all visual assets authentically reflect the brand’s identity.</span></p> <p ><b><i><span>Rotana Brand Alignment</span></i></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Ensure the property follows Rotana corporate brand guidelines across all campaigns, visuals and communications.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Localise and execute Rotana-driven campaigns (e.g. Rotana Escapes), supported by the DOSM, with strong ROI tracking.</span></p> <p ><b><i><span>Digital Marketing &amp; E-Commerce</span></i></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Own the end-to-end e-commerce function across brand.com (Rotana.com), driving direct online revenue, conversion and share of digital bookings for rooms and F&amp;B.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Manage online content, imagery, rate and offer visibility across Rotana.com, rotanatimes.com and the F&amp;B booking platforms, ensuring accuracy, parity and a strong conversion journey.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Manage SEO, site content optimisation and the digital customer journey to maximise qualified traffic and bookings.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Own the paid media strategy and budget across paid search (SEM/PPC), Meta, display, OTA sponsored placements, Expedia and PMAX, working with the appointed agency (BPN) to plan, execute and optimise campaigns.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Manage paid social and paid advertising for the hotel and outlets, with a clear focus on conversion tracking and return on ad spend, not awareness alone.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Ensure correct tracking, tagging and attribution (GTM, pixels, conversion events) are in place across all booking journeys so paid activity is measurable.</span></p> <p ><b><i><span>Social Media &amp; Content</span></i></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Lead the social media and content strategy across all channels, driving audience growth, engagement and a consistent brand narrative for the complex and its outlets.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Own the content calendar, production and publishing, including photography and video shoots, ensuring a strong pipeline of high-quality, on-brand and locally relevant content tailored to UAE/GCC audiences.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Direct the creative and social agency (MEANS Design) on content, mood boards, shoots and campaign creative, ensuring output reflects the property’s guests and positioning.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Ensure content authentically represents the property’s audience, including families and the South Asian and Arabic markets.</span></p> <p ><b><i><span>Public Relations</span></i></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Own press releases and features about the property to local, national and international media.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Establish and maintain close contact with local, national and foreign journalists, influencers and key opinion leaders to maximise positive media coverage, supported by the DOSM.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Write and keep up to date the property’s press kit, biographies, newsletters and developments.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Work with the appointed PR agency to secure media coverage and influencer collaborations.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Integrate CSR initiatives into the communications plan, highlighting sustainability, community outreach, charitable partnerships and employee volunteerism, in collaboration with the DOSM.</span></p> <p ><b><i><span>F&amp;B Marketing</span></i></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Position the property’s restaurants and lounges as destinations for both residents and in-house guests.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Create tactical F&amp;B promotions with measurable ROI (e.g. brunches, business lunches, seasonal campaigns), supported by the DOSM.</span></p> <p ><b><span>3. Loyalty &amp; CRM (Rotana Rewards)</span></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Lead the CRM, email marketing and EDM programme, including segmentation, automation and campaign performance.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Support initiatives to increase direct bookings, grow Rotana Rewards penetration across rooms and F&amp;B, and optimise guest engagement across the customer journey, in collaboration with the DOSM and Revenue.</span></p> <p ><b><span>4. Distribution &amp; Channel Optimisation</span></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Oversee the property’s presence and content across OTAs and third-party channels in coordination with Revenue, ensuring brand consistency and competitive positioning.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Support direct-contribution growth across Rotana.com, ensuring “Book Direct” benefits are communicated clearly and rate/offer parity is maintained.</span></p> <p ><b><span>5. Reporting, Analytics &amp; Continuous Improvement</span></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Own marketing reporting and analytics, producing clear, regular dashboards on channel performance, campaign ROI, e-commerce conversion, paid media efficiency and social growth.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Actively participate in the weekly Revenue meeting, contributing marketing and demand-generation insight and aligning campaign activity with commercial need, need periods and segment strategy.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Track marketing spends against budget and demonstrate measurable return across all activity.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Use data and competitor insight to guide strategy and reallocate resource toward the highest-performing channels, and stay informed on marketing trends, best practices and emerging tools.</span></p> <p ><b><span>6. Leadership</span></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Provide the leadership team with creative, commercially grounded ideas that enhance the image and revenue of the property.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Lead, mentor and develop the Marketing &amp; Communications Executive, setting clear objectives and building capability, in line with guidance from the DOSM.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Represent the property at relevant events and maintain a strong profile in the local community.</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment</span></p> <p><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Comply with the hotel environmental, health and safety policies and procedures</span></p> <p ><span>&nbsp;</span></p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 5+ years </div> </div> <div class="row is-m v-align-top t-small "> <div class="col is-3 p5" data-automation-id="label_Degree"> <b>Degree</b> </div> <div class="col is-9 p5" data-automation-id="data_Degree"> Bachelor's degree / higher diploma </div> </div>