وظائف مطورى واجهة مستخدم

<ul><li>Welcome and greet guests warmly in Arabic and English, setting a positive first impression as they enter the establishment.</li><li>Efficiently manage guest check-ins and check-outs, accurately processing payments and ensuring all guest information is up-to-date.</li><li>Handle incoming and outgoing calls, directing inquiries to the appropriate departments and providing information about services.</li><li>Address guest concerns and resolve issues promptly and professionally, escalating complex problems to management when necessary.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>High school diploma or equivalent; a hospitality certification is a plus.</p></li><li><p>Minimum of 1-2 years of experience in a front desk or guest service role within the hospitality industry.</p></li><li><p>Fluency in both Arabic (native or near-native) and English, both written and spoken, is essential.</p></li><li><p>Proficiency in using Property Management Systems Opera</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.<br>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennismore / Accor’s limitless possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.</p><br><p>Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.</p><br><p>SALARIES AND BENEFITS</p><br><ul><li>Competitive Salary</li><li>Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks</li><li>Vacation tickets /benefits provided by the hotel</li><li>Medical Insurance Provided</li></ul><br>Job Description<br><br><p>The Front Office Coordinator is a key member of the Front Office Team, responsible for supporting the smooth and efficient day-to-day operations of the front desk. This role plays a vital part in managing administrative and&nbsp; financial-related tasks, including billing, invoicing, and payment processing, as well as assisting with administrative duties to ensure high-quality service delivery.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Coordinate and manage billing processes, including the preparation and reconciliation of invoices</li><li>Assist in tracking payments, processing transactions, and resolving billing discrepancies</li><li>Assist in night audits and reconciliation of group billings, meal allocations and checks.</li><li>Maintain accurate financial and client records in accordance with company policies</li><li>Provide front desk support, including greeting visitors, answering phones, and managing appointments</li><li>Liaise with internal departments to ensure seamless front office operations</li><li>Support financial reporting and assist with audits or financial reviews as needed</li></ul><br>Qualifications<br><br><ul><li>Proven experience in a front desk or&nbsp;accounting&nbsp;role, preferably within a luxury resort or hotel environment</li><li>Strong understanding of billing, invoicing, and general financial procedures</li><li>Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service</li><li>Proficient in front office software systems (e.g., PMS, POS) and Microsoft Office Applications</li><li>High attention to detail, accuracy, and organizational skills</li><li>Ability to multitask, prioritize responsibilities, and work efficiently under pressure</li><li>Professional appearance and demeanor with a customer-first mindset</li><li>Flexibility to work varied shifts, including weekends and holidays, as needed</li></ul> </div>

???? We're Hiring: Billing Clerk / Front Desk Host / Stock Inspector???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a globally focused organization supporting financial administration, customer-facing services, and inventory operations across international markets. Our teams help businesses maintain accurate billing records, deliver professional service experiences, and keep stock information reliable and up to date. We value accuracy, responsiveness, operational discipline, and effective collaboration across business functions. The Role We are seeking an adaptable Billing Clerk / Front Desk Host / Stock Inspector to support billing administration, front-desk coordination, and inventory inspection activities. This part-time remote opportunity is suited to an organized professional who can work carefully with financial and stock information while maintaining a professional service mindset. You will help ensure records remain accurate, customer requests are handled efficiently, and inventory information is properly maintained. Key Responsibilities Prepare, review, and organize routine billing records and invoices. Verify billing information, quantities, rates, and supporting documentation. Assist with front-desk inquiries, appointments, requests, and service coordination. Maintain professional communication with customers and internal stakeholders. Review stock records and assist with routine inventory inspections. Compare physical or reported stock information with available records where applicable. Identify billing, inventory, or documentation discrepancies and coordinate follow-up. Maintain organized digital records for billing, customer, and stock activities. Prepare basic reports, summaries, and operational status updates. Recommend practical improvements to billing, service, and inventory workflows. Requirements Bachelor's degree or equivalent qualification is preferred. Minimum of 3+ years of relevant billing, customer service, inventory, or administrative experience is preferred. Strong understanding of billing administration and basic financial records. Knowledge of inventory checking, stock documentation, and recordkeeping. Familiarity with customer-service and front-desk coordination practices. Proficiency in spreadsheets and standard business productivity tools. Strong numerical accuracy and attention to detail. Professional communication and customer-service skills. Ability to organize multiple tasks and meet agreed deadlines. Ability to work independently while collaborating effectively with remote teams. What We Offer Flexible part-time hours within a fully remote working arrangement. Competitive compensation aligned with the responsibilities of the position. Practical exposure to billing, customer service, and inventory operations. Opportunities to develop financial administration, coordination, and stock-management skills. Collaboration with international teams across finance, operations, and customer service. A supportive culture focused on accuracy, professionalism, reliability, and continuous improvement.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Maintaining Guest Services and Front Desk Goals<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.<br>• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.<br>Supporting Management of Front Desk Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and building mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Responds to and handles guest problems and complaints.<br>• Sets a positive example for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Observes service behaviors of employees and provides feedback to individuals.<br>• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Ensures employees understand customer service expectations and parameters.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>Managing Projects and Policies<br>• Implements the customer recognition/service program, communicating and ensuring the process.<br>• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.<br>• Supervises same day selling procedures to maximize room revenue and control property occupancy.<br>• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Supporting Human Resource Activities&nbsp;<br>• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.<br>• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.<br>• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Participates in employee progressive discipline procedures.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Performs all duties at the Front Desk as necessary.<br>• Runs Front Desk shifts whenever necessary.<br>• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.</p> <p><span>This position is based at Al Maha Arjaan by Rotana Abu Dhabi.</span><br><br>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p>We are looking for a passionate and experienced <strong>Front Office Manager</strong> to lead our Front Office operations and deliver exceptional guest experiences. The successful candidate will oversee the daily operations of the Front Office, ensure service excellence, maximize room revenue, lead and develop the team, and maintain the highest operational standards.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Oversee the daily operations of the Front Office to ensure exceptional guest service and smooth hotel operations.</li><li>Monitor room inventory, room availability, room types, and rate categories to maximize occupancy, ADR, and revenue.</li><li>Ensure accurate room counts, guest profiles, registration records, and Front Office reports.</li><li>Provide personalized service and recognition to VIPs, repeat guests, and special arrivals.</li><li>Conduct regular inspections of the lobby, reception, cashier area, and VIP rooms to maintain presentation and cleanliness standards.</li><li>Coordinate closely with Housekeeping to ensure rooms are ready on arrival and guest requests are fulfilled.</li><li>Liaise with the Finance team to ensure compliance with credit policies and accurate guest billing.</li><li>Review operational reports, monitor Front Office procedures, and ensure compliance with company standards.</li><li>Lead, coach, train, and motivate the Front Office team to achieve operational and service excellence.</li><li>Ensure all team members complete mandatory training and maintain high standards of grooming, professionalism, and conduct.</li><li>Conduct daily briefings, effective shift handovers, and maintain strong communication with all hotel departments.</li><li>Monitor guest feedback, quality audit results, and implement initiatives to improve guest satisfaction.</li><li>Drive upselling and revenue-generating initiatives while ensuring Front Desk associates achieve room revenue targets.</li><li>Ensure all close-of-day procedures, reports, and non-guaranteed reservation releases are completed accurately and on time.</li><li>Maintain a high level of product knowledge of the hotel and local area and actively promote hotel facilities and services.</li><li>Handle guest concerns professionally and ensure service recovery is carried out effectively when required.</li></ul><br>Qualifications<br><br><p><strong>Qualifications</strong></p><br><ul><li>Previous experience as a Front Office Manager or Assistant Front Office Manager in a hotel environment.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Excellent knowledge of Front Office operations and hotel PMS systems (Opera experience preferred).</li><li>Proven ability to deliver exceptional guest service while achieving operational and revenue objectives.</li><li>Ability to work in a fast-paced environment with flexibility to work shifts, weekends, and public holidays.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br>Summary:<br>We are seeking a friendly and organized Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing excellent customer service and ensuring a smooth check-in and check-out process. Skilled in languages Russian and/or German will be an advantage.&nbsp;</p> <p>The position is based at The Cove Rotana Ras al Khaimah.</p> <p><br>Job Responsibility:<br>- Greet and welcome guests in a friendly and professional manner<br>- Handle guest check-ins and check-outs efficiently<br>- Answer phone calls, emails, and in-person inquiries promptly<br>- Assist guests with any requests or issues they may have during their stay<br>- Maintain a clean and organized front desk area<br>- Process payments and maintain accurate records<br><br>Candidate Requirements:<br>- Proven experience as a Front Desk Agent or similar role<br>- Excellent customer service and communication skills<br>- Strong organizational and multitasking abilities<br>- Ability to work well under pressure in a fast-paced environment<br>- Proficiency in computer systems and hotel software<br>- High school diploma or equivalent; degree in Hospitality is a plus</p> </div>

<ol><li><p>Provide professional front desk reception for company visitors, including clients, partners, Chinese and foreign staff; complete visitor registration, guidance and notification.</p></li><li><p>Answer and transfer incoming calls; receive and distribute mails, parcels and documents. Maintain tidy reception and meeting area.</p></li><li><p>Manage meeting room booking, prepare meeting facilities and supplies for internal and external meetings.</p></li><li><p>Assist daily administrative work: stationery management, document scanning & printing, sorting visa materials and other paperwork.</p></li><li><p>Manage access control and visitor passes in compliance with company security regulations.</p></li><li><p>Complete other administrative tasks assigned by Dept.<br></p></li></ol><p><strong>Languages Preferred Mandatory </strong></p><ol><li><p>Fluent in English</p></li><li><p>Native Arabic speaker</p></li><li><p>Smart & Attractive Candidate Preferred any Arab Nationality<br></p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Good appearance, professional etiquette and communication skills.</p></li><li><p>Be able to communicate fluently and appropriately in English.</p></li><li><p>Proficient in Microsoft Office; careful, patient and responsible.</p></li><li><p>Strong sense of confidentiality, abide by corporate rules and regulations.</p></li><li><p>Previous reception or admin experience in overseas Chinese state-owned enterprise is preferred.</p></li></ol>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Sofitel Al Hamra Beach Resort</p><br><br>Job Description<br><br><ul><li>To be an Heartist of the Front Office and of the hotel, in and outside the work place.</li><li>To always keep the working area clean and well maintained.</li><li>To properly use the telephone etiquette as per Sofitel standards.</li><li>To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li><li>To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.</li><li>To personally greet and escort the guests rather than pointing out directions.</li><li>To respect the privacy of the guests and the confidentiality of the information.</li><li>To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>To call the supervisor or manager for advice in serious cases or if an approval is required.</li><li>To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.</li><li>To be aware of and to report all guest comments or complaints.</li><li>To be aware of all VIPs visiting or staying in the hotel.</li><li>To do a proper cashier closer and to ensure a complete handover between the shifts.</li><li>To be aware of forged currency and travelers checks and to respect all the financial and audit procedures.</li><li>To check the departure lists and to ensure check-out times are respected.</li><li>To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.</li><li>To strictly respect the room keys and section keys handover procedures.</li><li>To daily follow the checklists.</li><li>To daily read the F/O logbook, to update it and to sign it.</li><li>To be aware of all hotel facilities operating timing and to promote the internal activities and events.</li><li>To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.</li><li>To be updated with the latest administrative, organizational, operational or other changes and news.</li><li>To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity.</li><li>To promote the Accor loyalty programs.</li><li>To maintain an atmosphere of high morale and a happy working relationship among the team.</li><li>To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.</li><li>To carry out any other reasonable duties as assigned by the Front Office Supervisor and the Assistant Front Office Manager.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.</p> <p><span>This position is based at Al Maha Arjaan by Rotana Abu Dhabi.</span></p> <p>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.</p> <p>This position is based at Al Maha Arjaan Abu Dhabi.</p> <p><br>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>This position is based at Park Rotana &amp; Park Arjaan Abu Dhabi.</p> <p>As a Front Desk Agent, you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience, and your role will include key responsibilities such as:<br><br>• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure <br>• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed <br>• Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests<br>• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries<br>• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels<br>• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures<br>• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems<br>• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed<br>• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div>