وظائف نظم معلومات جغرافية في الإمارات
٢٠١٣٤ وظائف شاغرة
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting CCAO operations</p></li><li><p>Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies</p></li><li><p>Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services</p></li><li><p>Implement and maintain cybersecurity controls (firewalls, endpoint protection, backups, patch management) in compliance with UAE government IT security standards (e.g., NESA/Signature/TDRA-aligned frameworks where applicable)</p></li><li><p>Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities</p></li><li><p>Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data</p></li><li><p>Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations</p></li><li><p>Maintain documentation of IT assets, configurations, policies, and procedures</p></li><li><p>Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects</p></li><li><p>Support digital transformation initiatives, including e-services and system integrations tied to CCAO's citizen and community programs</p></li><li><p>Ensure compliance with UAE data protection and government information security regulations</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Qualifications</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or related field</p></li><li><p>3–6 years' experience as a System Administrator, preferably in a government or public sector entity</p></li><li><p>Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory</p></li><li><p>Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices</p></li><li><p>Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage</p></li><li><p>Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred</p></li><li><p>Fluent in Arabic and English (Arabic often required/preferred for UAE federal entities)</p></li><li><p>UAE national or resident with relevant work eligibility (many UAE Presidential Court–affiliated entities prioritize Emiratization)</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong problem-solving and troubleshooting skills</p></li><li><p>High attention to security, confidentiality, and data sensitivity (government/citizen data)</p></li><li><p>Ability to work under government protocols and coordinate across federal/local authorities</p></li><li><p>Good communication and documentation skills</p></li><li><p>Ability to work independently and manage multiple priorities</p></li></ul><p><br></p></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting CCAO operations</p></li><li><p>Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies</p></li><li><p>Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services</p></li><li><p>Implement and maintain cybersecurity controls (firewalls, endpoint protection, backups, patch management) in compliance with UAE government IT security standards (e.g., NESA/Signature/TDRA-aligned frameworks where applicable)</p></li><li><p>Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities</p></li><li><p>Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data</p></li><li><p>Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations</p></li><li><p>Maintain documentation of IT assets, configurations, policies, and procedures</p></li><li><p>Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects</p></li><li><p>Support digital transformation initiatives, including e-services and system integrations tied to CCAO's citizen and community programs</p></li><li><p>Ensure compliance with UAE data protection and government information security regulations</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Qualifications</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or related field</p></li><li><p>3–6 years' experience as a System Administrator, preferably in a government or public sector entity</p></li><li><p>Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory</p></li><li><p>Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices</p></li><li><p>Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage</p></li><li><p>Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred</p></li><li><p>Fluent in Arabic and English (Arabic often required/preferred for UAE federal entities)</p></li><li><p>UAE national or resident with relevant work eligibility (many UAE Presidential Court–affiliated entities prioritize Emiratization)</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong problem-solving and troubleshooting skills</p></li><li><p>High attention to security, confidentiality, and data sensitivity (government/citizen data)</p></li><li><p>Ability to work under government protocols and coordinate across federal/local authorities</p></li><li><p>Good communication and documentation skills</p></li><li><p>Ability to work independently and manage multiple priorities</p></li></ul><p><br></p></li></ul><p></p></section>
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<b>Overview & Responsibilities</b><p><b>Purpose of the Job</b></p><br><p>The IT Engineer is an experienced level position involved in the planning, execution, and management of new applications into existing systems and software throughout the enterprise.</p><br><p>This position is designed to provide the IT infrastructure required to run application software to support the computational and information needs of the company.</p><br><p>The successful candidate will act as the first point of contact for all IT helpdesk queries, resolving issues directly or escalating them to senior engineers as required. Overall, the role ensures that technical operations run smoothly and hardware and operating systems are expertly maintained.</p><br><p><b>Nature of the Job</b></p><br><ul><li><p><b>Technical Troubleshooting & Analysis:</b> Independently resolve complex, varied software access and performance issues by applying diversified procedures and analytical evaluation to determine the best course of action.</p><br></li><li><p><b>Cross-Functional Collaboration:</b> Work cooperatively and effectively with colleagues and partners across the entire organization to achieve shared goals.</p><br></li><li><p><b>Data-Driven Influence:</b> Leverage strong social and communication skills to understand stakeholders and influence decision-making using logic and data.</p><br></li><li><p><b>Independent Role: </b>This is primarily an Individual Contributor role and does not include any direct supervisory responsibilities or hiring authority.</p><br></li></ul><br><p><b>Specific Job Responsibilities/Competencies</b></p><br><p>As an IT Engineer, this role encompasses daily helpdesk operations, long-term strategic IT planning, and system deployments. The engineer will ensure that technology integrations meet compliance and functional specifications while driving continuous improvement in system performance.</p><br><p>The primary responsibilities of this role include the following:</p><br><ul><li><p>Evaluate system hardware and OS.</p><br></li><li><p>Monitor systems to track operating efficiency and to ensure service level objectives are met.</p><br></li><li><p>Liaise with other software developers and engineers to address issues in program logic, as well as the interoperability of new applications with existing systems software.</p><br></li><li><p>Work with data owners and business systems analysts to develop models, procedures, and protocols for reporting in concert with requirements.</p><br></li><li><p>Test software and communicate and document results and make recommendations based on findings.</p><br></li><li><p>Develop standards and processes to support and facilitate integration projects and initiatives.</p><br></li><li><p>Adhere to change management and documentation standards.</p><br></li><li><p>Respond to, track, and monitor inquiries and requests for assistance with software, hardware, and other technical problems.</p><br></li><li><p>Travel as per business needs</p><br></li></ul><p><b>Background and Experience</b></p><br><ul><li><p><b>Technical Core Knowledge:</b> Possess a thorough understanding of internal computer operating systems, networking, programming, and analytical methods.</p><br></li><li><p><b>Diagnostic & Repair Expertise:</b> Demonstrate expert capabilities in diagnosing and repairing technical issues.</p><br></li><li><p><b>Independent OS Configuration:</b> Ability to install and configure operating systems effectively with limited supervision.</p><br></li><li><p><b>Customer Satisfaction & Passion:</b> Show a high sensitivity to customer needs and a deep, genuine interest in the broader field of Information Technology.</p><br></li><li><p><b>Project Management:</b> Maintain a solid working knowledge of project management processes.</p><br></li></ul><br><ul><li><p><b>Education Requirement:</b> A Bachelor’s degree in IT or related field. (Specifically, Computer or Information Science, Mathematics, or Engineering).</p><br></li><li><p><b>Minimum Experience:</b> 3 years’ experience in IT.</p><br></li><li><p><b>Preferred Experience:</b></p><br><ul><li><p>Intune experience</p><br></li><li><p>Google Workspace (GWS) experience</p><br></li></ul></li></ul><p><b>Base Location & Work Schedule</b></p><br><p>This is a full-time permanent position based in Abu Dhabi, UAE on a hybrid working basis.</p><br><p><span><b>The world turns to Ebara Elliott Energy.</b></span></p><br><p><span>Customers throughout the world choose Ebara Elliott Energy for the design, manufacture and service of their critical rotating equipment. EEE’s global service network routinely installs, overhauls, repairs, upgrades and rerates machines from any manufacturer. Customers everywhere turn to EEE for precision engineering, extraordinary reliability and unparalleled service.</span></p><br><p><span>To learn more about our Job Applicant Privacy Notice, please </span>click here<span>.</span></p><br> </div>
<h2 class="h5">Job description</h2>
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Job Purpose<p>At Emirates, our retail and contact centres operate globally! Our international teams play a crucial role in representing our brand, and providing our customers with up to date information regarding our range of products and services. Working with our team means that you serve as a primary means of communication and are often a first point of contact for our valued customers!</p><br><br><p>The Business Systems Manager will manage the business operations process design, impact and implementation for all IT systems pertinent to the department/assigned work stream, working closely with Emirates IT. Serve as senior subject matter expert for assigned functional domain. Manage the IT investment of the department from a business perspective to maximise performance efficiency, return on investment, process analysis and automation translating into tangible productivity increases, cost savings, information system enhancements, user training, business help desk support and active promotion of the departmental systems/PSS among the user community, in synch with the business growth, distribution and operational strategy. Pro-actively participate in achieving the IT and business strategic objectives of the department, by sourcing, validating and providing required information to develop system enhancement proposals and manage business testing, implementation, user requirements and operation thereafter. In all this the job holder has to closely work with Emirates/IT, and external vendors.</p><br><br><p><strong>In this role, you will:</strong></p><br><br><ul><li>Pro-actively lead/seek, validate, document and manage the analysis and requirements of the current and future business technology/functional needs. Interact with business and support unit managers and users across the company, trade and supplier partners, customers and information users to ensure that functionality is maximised and enhancements consistent with business and user requirements and the department’s future direction and strategy. Manage the user requirements, user testing and business rollout of new features.</li><li>Pro-actively monitor systems/functional performance to meet commercial demands Effectively identify, communicate, coordinate and drive solutions to any system instabilities, with the relevant managers/staff/vendors, within pre-agreed SLA’s and keep all relevant business managers and operationally dependant areas updated on a real time basis.</li><li>Organise and manage user testing schedules in a timely manner to ensure that delivered modules, patches or enhancements are tested in a qualitative manner, for implementation across the user community. Organise, coordinate and involve a broad spectrum of users (including outstations) to ensure that testing is thorough and all bugs detected and addressed, prior to roll-out and within business timeframes.</li><li>Manage the development and effective implementation of system usage procedures and ensure that user manuals and on-line help are published and available to all users, so that systems are used uniformly and efficient. Document and ensure all interfaces are tested, implemented and monitored to ensure systems are fully functional. Work closely with Training Manager to provide input on required training materials and e-learning.</li><li>Manage and provide systems help desk, which provides effective user assistance, diagnosis, reporting, escalation, solutions and closure of user problems and incidents. Ensure all systems and process related issues or enhancement requests are investigated, validated, recorded, tracked and managed effectively.</li><li>Participate/Lead, document/review, analyse and evaluate business requirement documents to ensure that they accurately reflect all business needs, pro-actively interact with user process owners and connected user departments or work areas, to review the same and co-ordinate with IT to address deviations. Also responsible to review and validate all user IT requirements documents for the department within business timelines. Scope creep must be managed and addressed to ensure project, bug fixes, patches or enhancement deliverables are not compromised.</li><li>Organise resources to address system operational issues and provide constant support and assistance for all users of the systems, internally and externally. Pro-actively propose, obtain approval and manage enhancements to the systems to meet evolving business processes and strategic distribution requirements.</li><li>Organise and conduct user forums and act as a medium to obtain, evaluate, validate and submit modification proposals, with cost/revenue and efficiency benefits.</li></ul><br><p><strong>SPECIFIC JOB ACCOUNTABILITIES:<br>Emirates Reservation System (ResConnect)</strong></p><br><br><ul><li>Analyse the products, competitors and industry changes to determine the most appropriate product feature sets. Recommend and co-ordinate where necessary competitive analysis, customer needs analysis and market research.</li><li>Be directly involved in the product design throughout the project lifecycle through to deployment and ongoing management. Lead the document development requirements with user flows and storyboards. Review and provide feedback for user acceptance.</li><li>Envisage, adapt and evolve the business processes for alignment and ensure impacted interface systems are aligned and tested.</li></ul>Qualification<p><strong>In order to be successful in this role, you must meet the below requirements:</strong></p><br><br><ul><li>8+ years in Commercial/Sales of experience relevant to the role.</li><li>Degree or Honours (12+3 or equivalent).</li><li>Experience of Airline reservation systems</li><li>Airline operations knowledge</li><li>Online retail knowledge (Airline Domain)</li><li>Retail stores knowledge (Airline Domain)</li><li>Loyalty platform experience (Airline Domain)</li><li>Knowledge of Payment gateways including PCI compliance (desirable)</li><li>Experience with Modern Airline Retailing implementation (desirable)</li></ul><p>At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!</p><br><br>Salary & benefits<p><span>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</span></p><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>IT Infrastructure Monitoring:</p><p>1) Manage and support the organization's IT infrastructure, ensuring optimal performance and reliability of all systems.</p><p>2) Constantly monitor the IT infrastructure using monitoring Tools (Zabbix and Kuma). Devices include CCTV Cameras, Biometrics, NVRs, Servers, Switches, Access Points, Landlines and UPSs</p><p>3) Hands-on experience in troubleshooting laptop/desktop/servers and MS Office applications,</p><p>4) Oversee software installations, updates, and maintenance to enhance operational efficiency and user experience.</p><p>5) Conduct regular system audits and performance evaluations, providing actionable insights for improvements.</p></li><li><p>Installations & Maintenance:</p><ol><li><p>Staff Onboarding Commissions & Decommissions: Installation and setup of new Systems with the necessary Apps and software, as well as setting up the mobile device for the staff member with the necessary apps as per the standard onboarding process</p></li><li><p>General Infrastructure (Hardware): This includes installations, shifting & decommissioning of existing IT Infrastructure as per requests made by the management and departments part of the company.</p></li><li><p>General Infrastructure (Software): This includes installation, repairs and troubleshooting of software used by the staff that is handled by the IT team which includes Tally, MS Office and other tools that are deployed generally or specifically as per the staff’s role in the company</p></li></ol></li><li><p>Inventory Management: Spares, Stock, Issuances and Receipts: A stock of crucial equipment has to be maintained so as to avoid downtime during failure.</p></li><li><p>MIS: responsible for the entire IT assets, Inventory, Invoices, and tickets.</p></li><li><p>Information Security: </p><ol><li><p>Network and System Level: Make sure the necessary EDR is installed and data backup measures are in place.</p></li><li><p>Patch & Vulnerability Management: Systems have to be updated regularly and network devices have to be on the latest stable firmware.</p></li></ol></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field is essential for a strong foundation.</p></li><li><p>A minimum of 3 years of hands-on experience in IT support or system administration is preferred to ensure expertise.</p></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Manage network, intrusion detection and prevention systems.</p></li><li><p>Conduct periodic compromise assessments across selected networks and propose recommendations based on assessment results.</p></li><li><p>Conduct physical security assessment of the organization’s systems, including servers and networks, ensuring that any unauthorized external physical interference is not actually possible.</p></li><li><p>Conduct ongoing network hunt activities.</p></li><li><p>Conduct proactive vulnerability assessment across the network, subnetworks and service traffic to identify potential points of intrusion.</p></li><li><p>Research and develop methods of tracking and detecting malicious activity within a network.</p></li><li><p>Develop tools, signatures, and methods of detection for use in incident response activities.</p></li><li><p>Develop SIEM integrations, dashboards, and analytics to illuminate and visualize threat activity.</p></li><li><p>Analyze network traffic to provide timely detection, identification, and alerting of possible attacks/intrusions, anomalous activities, and misuse activities and distinguish these incidents and events from benign activities.</p></li><li><p>Uses data collected from a variety of cyber defense tools (e.g., anti-virus, IDS alerts, firewalls, network traffic logs) to analyze events that occur within their environments, perform cyber defense trend analysis and reporting, and perform event correlation to mitigate threats and gain situational awareness and determine the effectiveness of an observed attack.</p></li><li><p>Carries out triage to ensure that a genuine security incident is occurring.</p></li><li><p>Coordinate with entity-wide cyber defense staff to validate network alerts.</p></li><li><p>Notify designated managers, cyber incident responders, and cybersecurity service provider team members of suspected cyber incidents and articulate the event’s history, status, and potential impact for further action in accordance with the organization’s cyber incident response plan.</p></li><li><p>Document and escalate incidents (including event’s history, status, and potential impact for further action) that may cause ongoing and immediate impact to the environment.</p></li><li><p>Provide daily summary reports of network events and activity relevant to cyber defense practices.</p></li><li><p>Analyze identified malicious activity to determine weaknesses exploited, exploitation methods, effects on system and information.</p></li><li><p>Validate intrusion detection system (IDS) alerts against network traffic using packet analysis tools.</p></li><li><p>Isolate and remove malware.</p></li><li><p>Develop content for cyber defense tools use them for continual monitoring and analysis of network activity to identify malicious activity.</p></li><li><p>Assist in the construction of signatures which can be implemented on cyber defense tools in response to new or observed threats within the network environment.</p></li><li><p>Analyze and report organizational security posture trends.</p></li><li><p>Monitor external data sources (e.g., cyber defense vendor sites, Computer Emergency Response Teams, Security Focus, Threat Intelligence Providers) to maintain updated of cyber defense threat condition and determine which security issues may have an impact on the enterprise.</p></li><li><p>Provides cybersecurity recommendations based on significant threats and vulnerabilities.</p></li><li><p>Provide advice and input for Disaster Recovery, Contingency, and Continuity of Operational Plans.</p></li><li><p>Collect and analyze intrusion artifacts (e.g., source code, malware, and system configuration) and use discovered data to enable mitigation of potential cyber incidents within the enterprise.</p></li><li><p>Use specialized equipment and techniques to catalog, document, extract, collect, package, and preserve digital evidence.</p></li></ul><p>Utilize deployable forensics toolkit to support operations as necessary</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Knowledge</strong></p><ul><li><p>Security concepts such as cyber-attacks and techniques, threat vectors, risk and threat management, incident management etc.</p></li><li><p>Networking concepts and protocols, and network security attacks, vulnerabilities, processes, methodologies, access control mechanisms, traffic analysis methods.</p></li><li><p>Cyber threats and vulnerabilities and information dissemination sources (e.g., alerts and advisories).</p></li><li><p>Cyber defense and vulnerability assessment tools and their capabilities.</p></li><li><p>System and application security threats and vulnerabilities (e.g., buffer overflow, mobile code, cross-site scripting, Procedural Language/Structured Query Language [PL/SQL] and injections, race conditions, covert channel, replay, return-oriented attacks, malicious code).</p></li><li><p>Scripting languages (e.g., Python, Perl, Bash) used in an incident response environment</p></li><li><p>Incident response and handling methodologies.</p></li><li><p>Intrusion Detection System (IDS)/Intrusion Prevention System (IPS) tools, applications, methodologies and techniques for detecting host and network-based intrusions.</p></li><li><p>Threat investigations, reporting and investigative tools.</p></li><li><p>Cyber defense and information security policies, procedures, and regulations.</p></li><li><p>Common attack vectors, the different classes of attacks (e.g., passive, active, insider, close-in, distribution attacks) and attack stages (e.g., reconnaissance, scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks).</p></li><li><p>Cyber attackers (e.g., script kiddies, insider threat, non-nation state sponsored, and nation sponsored), and attackers’ methodologies.</p></li><li><p>Signature implementation impact for viruses, malware, and attacks.</p></li><li><p>Windows/Unix ports and services.</p></li><li><p>Relevant laws, legal authorities, restrictions, and regulations pertaining to cyber defense activities.</p></li><li><p>Packet-level analysis using appropriate tools (e.g., Wireshark, tcpdump).</p></li><li><p>Use of sub-netting tools.</p></li><li><p>Penetration testing principles, tools, and techniques.</p></li><li><p>Investigation, auditing and forensics methods, processes, procedures and standards.</p></li><li><p>Different types of hardware, storage, imaging and file system analysis.</p></li><li><p>Data backup and recovery.</p></li></ul></li></ul><p><strong>Skills</strong></p><ul><li><p>Using SIEM/SOAR and Vulnerability Management tools and services.</p></li><li><p>Sysadmin skills (Linux/Mac/Windows).</p></li><li><p>Programming skills (Python, Ruby, PHP, C, C#, Java, Perl, and more).</p></li><li><p>Identifying, analyzing and interpreting trends or patterns in complex data sets.</p></li><li><p>Developing and deploying signatures.</p></li><li><p>Detecting host and network-based intrusions via intrusion detection technologies (e.g., Snort).</p></li><li><p>Using incident handling methodologies.</p></li><li><p>Collecting data from a variety of cyber defense resources.</p></li><li><p>Recognizing and categorizing types of vulnerabilities and associated attacks.</p></li><li><p>Performing packet-level analysis.</p></li><li><p>Conducting trend analysis.</p></li><li><p>Using cyber defense reporting structure and processes.</p></li><li><p>Utilizing a combination of automated and manual testing methods.</p></li><li><p>Developing automated vulnerability testing scripts and using off the shelf vulnerability testing tools.</p></li><li><p>Conducting vulnerability scans and recognizing vulnerabilities in networks, systems and applications.</p></li><li><p>Using of penetration testing tools and techniques.</p></li><li><p>Applying analytical and problem-solving skills.</p></li></ul><br><p><strong>Ability</strong></p><ul><li><p>Collaborate with other sections across the department to enhance detection capabilities.</p></li><li><p>Perform Malware analysis.</p></li><li><p>Work closely with management to respond appropriately to the results of assessments and mitigation oversight of found vulnerabilities.</p></li><li><p>Perform data analysis, correlation, and analytics leveraging Security Information and Event Management (SIEM) tools.</p></li><li><p>Conduct vulnerability scans and recognize vulnerabilities in security systems & devices.</p></li><li><p>Accurately and completely source all data used in intelligence, assessment and/or planning products.</p></li><li><p>Apply techniques for detecting host and network-based intrusions using intrusion detection technologies.</p></li><li><p>Interpret the information collected by network tools (e.g. Nslookup, Ping, and Traceroute).</p></li><li><p>Prepare and create regular reports to document any security breaches/ incidents.</p></li><li><p>Provide forensic support to Cyber Security Operations during the investigation of any detected threat or contained incident / event to determine root cause and propose response recommendations as required.</p></li></ul><br><p><strong>Education and Certification</strong></p><ul><li><p>Bachelor’s degree in an information technology, computer science, cyber security or equivalent work experience.</p></li><li><p>CompTIA Security+</p></li><li><p>CISSP: Certified Information Systems Security Professional</p></li><li><p>GCFA: GIAC Certified Forensic Analyst</p></li><li><p>GCIH: GIAC Certified Incident Handler</p></li><li><p>GCIA: GIAC Certified Intrusion Analyst</p></li><li><p>OSCP: Offensive Security Certified Professional</p></li><li><p>CEH: Certified Ethical Hacker</p></li><li><p>CPT: Certified Penetration Tester</p></li></ul><p><strong>Experience</strong></p><ul><li><p>3 years of experience in cyber security operations with expertise in managing the Security Operations Center</p></li><li><br></li></ul><p><br></p><p></p></section>
<ul><li>Provide first-line support for hardware, software, and network-related issues via phone, email and in-person</li><li>Diagnose and fix issues of end user systems related to Operating Systems, Internet Browsers (ie. Explorer), MS Office & MS products (Word, Excel, PowerPoint, Outlook etc.), Local Area Network connectivity, Wireless connectivity, First Level Hardware diagnosis, Printing issues, Software Installation, PC relocation and minor changes, Peripheral device connectivity or device driver</li><li>Manage and maintain IT assets, including computers, printers, and other peripheral devices</li><li>Install, upgrade and configure operating systems and software applications, ensuring compliance with the company policies</li><li>Monitor software licensing and provide necessary updates for compliance and security</li><li>Assist in maintaining network connectivity, including troubleshooting connectivity issues and performing basic network configuration</li><li>Conduct routine system and network monitoring to identify and resolve potential issues before they impact users</li><li>Support larger IT projects as needed, providing input and assistance during implementation</li><li>Collaborate with other IT teams to identify trends and improve infrastructure and service delivery</li><li>Monitor system screens for error messages or alerts</li><li>Ensure uninterrupted system operation</li><li>Ensure industry and local physical security processes are followed</li><li>Ensure schedules finish on time to meet service level agreements</li><li>Log errors and resolutions to prevent system bottlenecks</li><li>Close incident records within defined timeline</li><li>Determine severity and prioritization classification for the Incident</li><li>Identify/associate related incidents</li><li>Initiate Request for Change (RFC) record, if needed</li><li>Manage Incidents to resolution</li><li>Perform Incident diagnostics</li><li>Resolve incidents and restore service</li><li>Conduct root cause analysis</li><li>Coordinate problem resolution</li><li>Determine need for additional resources and assign to correct service provider</li><li>Develop innovative solutions</li><li>Escalate issues to ensure proper sense of urgency / resource allocation</li><li>Perform full system and data back-ups of all required data and architecture</li><li>Manage user accounts on the system</li><li>Perform regular system checks and housekeeping</li><li>Repair/update hardware, software and operating systems</li><li>Install / configure application software</li><li>Effectively and efficiently troubleshoot system problems</li><li>Consistently fix system problems with minimal downtime</li><li>Proactively identify system upgrades to enhance the services offered to the client</li><li>Analyse/review Request and determine if escalation is needed</li><li>Apply ITIL framework</li><li>Determine severity and prioritization classification for the Request</li><li>Escalate issues to ensure proper sense of urgency / resource allocation</li><li>Manage Requests end-to-end, from Request registration, routing, recording/documentation, rejection and un-routing</li><li>Work collaboratively with organizational peers</li><li>Monitor and resolve all ticket escalations within your area of responsibility</li><li>Establish strong relationships with the client and their leadership by following through on requests, resolving escalations and providing status in a consistent and timely manner</li><li>Understand and practice information security fundamentals covering confidentiality, integrity and availability of information in SIBCA organization</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s Degree in Computer Engineering, Computer Science or a relevant field</li><li>MCSE or CCNA certifications preferred</li><li>Good understanding of MS Windows 7 and other Microsoft client operating systems</li><li>Working and conceptual knowledge of networking basics</li><li>Ability to manage end users’ expectations and keep them satisfied</li><li>Excellent team worker</li><li>Proficient (Read, Write, Speak) in English</li></ul>
<p>Position Title: IT Director
Employment Type: Full Time
Salary: depending on experience and qualifications plus family benefits
Job Location: Dubai, UAE
About the Client:
A globally iconic F&B giant with a rapidly expanding, high-volume footprint across the UAE
Job Description:
• Lead strategic innovation projects, deploying next-generation mobile applications, automated self-ordering kiosks, loyalty systems, and next-level digital payment ecosystems
• Take full ownership of point-of-sale (POS) infrastructures, drive-thru tech, kitchen automation systems, and third-party delivery aggregator integrations to maximize operational efficiency and revenue
• Build, scale, and govern enterprise data architectures and business intelligence dashboards and empower data-driven decisions through advanced analytics, customer insights, and predictive AI modeling
• Ensure absolute uptime, peak performance, and high availability across all corporate networks, cloud platforms, and core ERP environments
• Manage the technology project portfolio from blueprint to rollout and oversee capital and operational budgets (CAPEX/OPEX), calculate project ROI, and lead critical vendor negotiations and SLA frameworks</p><p>• Male, 45 years old and below; with A minimum of 8 years of progressive IT experience, featuring at least 5 years in a senior IT leadership capacity.
• Proven experience navigating high-volume, multi-unit retail networks is essential. Candidates from Quick Service Restaurants (QSR), Food & Beverage, Retail, or Hospitality are highly preferred
• Bachelor’s degree in Computer Science, IT, or Information Systems; An MBA or technology-related Master’s Degree is highly preferred
• Industry certifications such as PMP, ITIL, CISSP, CISM, TOGAF, or enterprise Cloud credentials (AWS, Azure, Google Cloud) are added advantage
• Comprehensive familiarity with enterprise ERP systems (SAP, Oracle, or Microsoft Dynamics), advanced data analytics, and modern IT Service Management (ITSM) frameworks </p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for a skilled and proactive *IT System Administrator & Technical Support Specialist* to manage our local network infrastructure, oversee domain administration, and provide reliable technical support to our team. The ideal candidate will be responsible for setting up and maintaining our local server (On-Premises Server), ensuring data security, and troubleshooting daily technical issues to maintain seamless business operations.
## Key Responsibilities & Duties
### 1. Server & Network Management
* *Local Server Setup & Maintenance:* Design, configure, and maintain the company’s local server (On-Premises), ensuring high availability, performance, and data storage management.
* *Domain & Identity Administration:* Manage the company domain, Active Directory (AD) or Azure AD, user accounts, permissions, and group policies.
* *Network Infrastructure:* Set up and manage local network components, including routers, switches, firewalls, Wi-Fi access points, and VPNs for secure remote access.
* *Backup & Recovery:* Implement and monitor regular data backup schedules and disaster recovery plans for the local server and critical data.
### 2. Technical Team Support (Helpdesk)
* *End-User Support:* Provide prompt technical assistance and troubleshooting for team members regarding hardware, software, operating systems (Windows/Mac), and network connectivity.
* *Workstation Deployment:* Prepare, configure, and deploy laptops, desktops, and peripheral devices (printers, scanners) for new hires and existing staff.
* *Software Management:* Install, update, and license business-critical software, email clients, and collaboration tools.
### 3. IT Security & Maintenance
* *System Security:* Implement antivirus solutions, firewall rules, and security patches to protect the local server and endpoints from cyber threats.
* *Hardware Maintenance:* Conduct routine hardware inspections and upgrades to prevent system downtime.
* *IT Asset Management:* Maintain an accurate inventory of all IT hardware, software licenses, and credentials.
## Job Requirements & Qualifications
* *Education:* Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
* *Experience:* 4–6 years of experience in IT Support, Network Administration, or System Administration.
* *Technical Skills:*
* Strong experience with server operating systems (Windows Server 2019/2022 or Linux).
* Solid understanding of *Active Directory, DNS, DHCP, and Domain Management*.
* Hands-on experience setting up and configuring *Local Servers (NAS, SAN, or RAID configurations)*.
* Good knowledge of networking protocols, firewalls, and routing.
* *Certifications (Preferred but not mandatory):* CCNA, CompTIA Network+/Security+, MCSA, or Microsoft 365 Certified.
* *Soft Skills:* Excellent problem-solving skills, strong communication skills, patience in dealing with non-technical staff, and ability to prioritize tasks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>### 3. IT Security & Maintenance
* *System Security:* Implement antivirus solutions, firewall rules, and security patches to protect the local server and endpoints from cyber threats.
* *Hardware Maintenance:* Conduct routine hardware inspections and upgrades to prevent system downtime.
* *IT Asset Management:* Maintain an accurate inventory of all IT hardware, software licenses, and credentials.
## Job Requirements & Qualifications
* *Education:* Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
* *Experience:* 4–6 years of experience in IT Support, Network Administration, or System Administration.
* *Technical Skills:*
* Strong experience with server operating systems (Windows Server 2019/2022 or Linux).
* Solid understanding of *Active Directory, DNS, DHCP, and Domain Management*.
* Hands-on experience setting up and configuring *Local Servers (NAS, SAN, or RAID configurations)*.
* Good knowledge of networking protocols, firewalls, and routing.
* *Certifications (Preferred but not mandatory):* CCNA, CompTIA Network+/Security+, MCSA, or Microsoft 365 Certified.
* *Soft Skills:* Excellent problem-solving skills, strong communication skills, patience in dealing with non-technical staff, and ability to prioritize tasks.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>Franco Pinto is an IT solutions provider and system integrator serving organizations across the UAE, and the region </p><br><p>Our solutions cover IT hardware, cybersecurity, networking, data centres, cloud services, software licensing, backup, communication, surveillance, and managed IT services.</p><br><br>Job Description<br><p>Role Overview</p><br><p>We are seeking an experienced IT Procurement and Supply Chain Specialist with strong knowledge of IT hardware and the UAE distribution market.</p><br><p>The person will support our sales and project teams throughout the procurement process—from receiving an RFQ and sourcing suitable products to supplier comparison, purchasing, and delivery tracking.</p><br><p>Strong hardware knowledge is essential. The candidate should be comfortable sourcing and comparing laptops, desktops, servers, storage, networking equipment, firewalls, surveillance systems, UPS systems, communication devices, and related products.</p><br><p>Key Responsibilities</p><br><p>● Receive RFQs and procurement requests from the sales and technical teams.</p><br><p>● Source IT hardware, software licences, subscriptions, services, and renewals.</p><br><p>● Obtain and compare quotations from UAE distributors, vendors, and suppliers.</p><br><p>● Confirm that proposed products meet the requested technical and commercial requirements.</p><br><p>● Suggest suitable alternatives when requested products are unavailable or discontinued.</p><br><p>● Negotiate pricing, payment terms, warranty conditions, availability, and delivery schedules.</p><br><p>● Manage deal registrations, project pricing requests, discounts, and quotation validity.</p><br><p>● Prepare supplier comparison and project-costing sheets.</p><br><p>● Support the sales team with accurate and timely purchasing information.</p><br><p>● Prepare purchase orders and maintain procurement records in Odoo.</p><br><p>● Track orders, deliveries, licences, warranties, and outstanding supplier actions.</p><br><p>● Coordinate shipments and calculate freight, customs, VAT, and landed costs when required.</p><br><p>● Maintain supplier records and purchasing price history.</p><br><p>● Coordinate with finance regarding supplier invoices, payments, credit notes, and discrepancies.</p><br><p>● Report stock shortages, price changes, delivery delays, and other procurement risks.</p><br><p>● Build and maintain good relationships with UAE distributors and suppliers.</p><br><br>Qualifications<br><p>● 2–4 years of experience in IT procurement, preferably within the UAE.</p><br><p>● Strong practical knowledge of IT hardware across computers, infrastructure, networking, security, surveillance, power, and communication solutions.</p><br><p>● Ability to compare products, verify configurations and part numbers, and identify suitable alternatives.</p><br><p>● Good knowledge of UAE IT distributors, suppliers, stock availability, and procurement channels.</p><br><p>● Previous experience with an IT reseller, system integrator, technology distributor, or managed service provider.</p><br><p>● Familiarity with brands such as HP, HPE, Dell, Lenovo, Cisco, Fortinet, Synology, APC, Hikvision, Axis, Grandstream, Microsoft, Kaspersky, ESET, Sophos, Veeam, or similar vendors.</p><br><p>● Good understanding of software licensing, subscriptions, warranties, and renewals.</p><br><p>● Strong negotiation, organization, communication, and follow-up skills.</p><br><p>● High attention to detail when handling models, quantities, prices, currencies, and delivery terms.</p><br><p>● Good Excel or spreadsheet skills.</p><br><p>● Experience using Odoo or another ERP system is preferred.</p><br><p>● Fluency in English; Arabic is an advantage.</p><br><p>● Must be based in the UAE.</p><br><p>Preferred Qualifications</p><br><p>● Bachelor’s degree in Supply Chain, Business, Information Technology, or a related field.</p><br><p>● Experience with vendor portals, deal registration, special pricing, and project discounts.</p><br><p>● Familiarity with UAE VAT, imports, freight, customs, and landed-cost calculations.</p><br><br><br> </div>
<p><strong>Overview</strong></p><p>We are seeking a motivated IT professional for an internship-based role within our dynamic technology team in Dubai, UAE. </p><p>This opportunity is ideal for a university graduate with 5 to 10 years of related experience who is pursuing hands-on experience in information technology within a corporate environment. </p><p>The role provides exposure to a broad range of IT disciplines and offers a pathway to develop practical skills, contribute to meaningful projects, and advance within a technology-driven organization.</p><p> </p><p><strong>Company Information</strong></p><p>Our company is a forward-thinking leader in the [industry/sector], dedicated to delivering innovative solutions and exceptional service to our clients. </p><p>We foster a collaborative culture that values initiative, continuous learning, and professional growth. Based in Dubai, we operate across multiple markets and maintain a strong focus on technology-enabled efficiency and reliability.</p><p> </p><p><strong>Key Responsibilities and Duties</strong></p><ul><li>Assist with daily IT operations, including hardware and software troubleshooting, user support, and incident resolution in alignment with service level agreements.</li><li>Support network and system administration tasks, such as monitoring, backups, patch management, and security hygiene under supervision.</li><li>Participate in the deployment, configuration, and maintenance of IT infrastructure, including endpoints, servers, and cloud services.</li><li>Collaborate with cross-functional teams to gather requirements, document processes, and contribute to project planning and execution.</li><li>Contribute to IT project tasks, testing, and documentation, ensuring adherence to internal standards and regulatory requirements.</li><li>Assist in the management of IT assets, inventory, and license compliance.</li><li>Support cybersecurity initiatives by following established policies, reporting anomalies, and aiding awareness activities.</li><li>Develop technical skills through hands-on practice and participation in training programs and mentorship sessions.</li></ul><p> </p><p><strong>Qualifications and Requirements</strong></p><ul><li>Bachelor’s degree in Information Technology, Computer Science, or a related field.</li><li>5 to 10 years of relevant experience in IT roles, preferably within corporate environments or internships that included practical system support.</li><li>Residence in or relocation to Dubai, UAE, with eligibility to work in the region.</li><li>Solid understanding of operating systems (Windows, Linux), networking fundamentals, and IT hardware.</li><li>Familiarity with cloud platforms (e.g., AWS, Azure, or GCP) and basic scripting is a plus.</li><li>Strong problem-solving abilities, attention to detail, and effective communication skills.</li><li>Ability to work collaboratively in a team, manage time effectively, and handle multiple tasks simultaneously.</li></ul><p> </p><p><strong>Required Skills</strong></p><ul><li>Technical Troubleshooting</li><li>Active Directory and Windows/Linux administration</li><li>Networking basics (LAN/WAN, VPN, firewalls)</li><li>IT Service Management concepts and ticketing tools</li><li>Cloud services and virtualization concepts</li><li>Scripting or automation basics (PowerShell, Bash, or Python) preferred</li><li>Cybersecurity awareness and risk mitigation practices</li><li>Strong written and verbal communication</li></ul><p> </p><p><strong>Benefits and Perks</strong></p><ul><li>Competitive internship stipend and potential for full-time opportunities</li><li>Mentorship from experienced IT professionals</li><li>Hands-on experience with modern IT infrastructure and cloud environments</li><li>Professional development, training programs, and opportunities for certification</li><li>Employees and family health insurance options</li><li>Collaborative and inclusive workplace culture in Dubai</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p><span>The Asset & Maintenance Management System (AMMS) Manager is responsible for leading the Asset Management and Maintenance Systems function for Dubai Metro, ensuring the effective governance, development, implementation, and continuous improvement of asset management frameworks, maintenance strategies, maintenance systems, asset information, and engineering performance processes. The role ensures that asset management practices support safety, reliability, availability, maintainability, lifecycle optimisation, and contractual compliance across all operational and maintenance asset classes under the Keolis-MHI engineering framework.</span></p><br>
<p><span><strong>KEY RESPONSIBILITIES</strong></span></p><br> <p><span><strong>Strategic</strong></span></p><br>
<ul>
<li><span>Leads the development and implementation of asset management strategies aligned with business objectives, contractual requirements, and RTA expectations.</span></li>
<li><span>Establishes long-term asset lifecycle frameworks, asset health methodologies, maintenance optimisation programmes, and asset performance management strategies.</span></li>
<li><span>Drives continuous improvement initiatives to enhance asset reliability, availability, maintainability, safety, and cost effectiveness.</span></li>
<li><span>Supports strategic planning for renewals, obsolescence management, asset replacement programmes, and technology adoption.</span></li>
<li><span>Development of asset management documentation, including management plans (e.g. warranty, obsolescence, assets, defect, etc.), policies and strategies to maintain AMS integrity and provide guidelines and procedures to be followed.</span></li>
<li><span>Champion digital transformation of asset management, including mobile solutions, digital processes, IoT and integrated data to support condition-based and predictive maintenance regimes.</span></li>
</ul> <p><span><strong>Financial</strong></span></p><br>
<ul>
<li><span>Leads lifecycle cost modelling, asset investment planning, maintenance optimisation </span><span>assessments</span><span>, and business </span><span>case</span><span> development.</span></li>
<li><span>Provides</span><span> asset management inputs to budget planning, renewals forecasting, capital investment proposals, and cost-benefit evaluations.</span></li>
<li><span>Supports financial optimisation through data-driven maintenance and asset management decision-making.</span></li>
</ul> <p><span><strong>Stakeholder / Customer </strong></span></p><br>
<ul>
<li><span>Acts as the focal point for asset management governance and maintenance systems performance.</span></li>
<li><span>Coordinates with RTA, Engineering, Maintenance, Digital & Data teams, OEMs, and external stakeholders to ensure asset management objectives are achieved.</span></li>
<li><span>Supports contractual reporting, asset performance reviews, audits, and asset management maturity assessments.</span></li>
</ul> <p><span><strong>Operational </strong></span></p><br>
<ul>
<li><span>Oversee the day-to-day management and optimisation of the AMS to ensure it supports operational needs and adheres to best practices.</span></li>
<li><span>Oversee routine CMMS administration and operations, including mobile solutions and integration with related systems (e.g. D365) to ensure system availability for end-users.</span></li>
<li><span>Deliver contractual obligations and requirements to the RTA.</span></li>
<li><span>Maintain obsolescence registers and trackers for parts, assets and systems nearing end-of-life or support withdrawal.</span></li>
<li><span>Maintain high standards of data integrity by defining and enforcing data governance, incorporating structures, hierarchies, and validation rules within the AMS/CMMS.</span></li>
<li><span>Embed AMS processes into daily operations where applicable, ensuring seamless workflows across maintenance, inspections, asset tracking, and lifecycle planning.</span></li>
<li><span>Ensure the central asset register is continuously updated and reflects accurate asset attributes, condition, criticality, and lifecycle status.</span></li>
<li><span>Ensure operational documentation and system outputs meet standards and remain available to support audits, inspections, and external reviews.</span></li>
</ul> <p><span><strong>Capability / People </strong></span></p><br>
<ul>
<li><span>Build asset management capabilities through development of training materials, training sessions, and knowledge-sharing sessions across departments.</span></li>
<li><span>Drive AMS/CMMS awareness and competence through development of training materials, training sessions and establishment of dedicated forums attended by nominated ‘Champions’.</span></li>
<li><span>Fostering open and honest workplace culture to drive collaborative working relationships across functions and departments.</span></li>
</ul> <p><span><strong>DIMENSIONS</strong></span></p><br>
<ul>
<li><span>Oversight of the AMS, ensuring compliance with ISO55001 standard, and incorporating 680,000+ assets across a wide range of asset classes and owners and geographical locations.</span></li>
<li><span>Operations and development of the CMMS, incorporating 1100+ users and systems integrations (e.g. D365, RIMMS, etc.).</span></li>
<li><span>Office environment. Occasional travel may be required.</span></li>
<li><span>Site inspections and visits may be required.</span></li>
</ul> <p><span><strong>EDUCATIONAL QUALIFCATIONS</strong></span></p><br>
<p><strong><span>Min.</span></strong></p><br>
<p><strong><span>Required</span></strong></p><br>
<p><strong><span>Desirable</span></strong></p><br>
<br>
<p><strong><span>Education</span></strong></p><br>
<p><span>Bachelor’s degree in engineering, Asset Management, Industrial Engineering, Reliability Engineering, or related discipline from an accredited institution.</span></p><br>
<p><span>Master's Degree in Asset Management, Reliability Engineering, Business Administration, or related discipline.</span></p><br>
<br>
<p><strong><span>Experience</span></strong></p><br>
<p><span>Experience in asset management, engineering, maintenance, reliability, or railway operations, including experience in a leadership role.</span></p><br>
<p><span>Experience within railway, metro, transportation, infrastructure, or regulated asset-intensive industries.</span></p><br>
<br>
<p><strong><span>Skills / Training</span></strong></p><br>
<p><span>Skills / Training Experience with CMMS systems (preferably Maximo), maintenance optimisation, asset lifecycle planning, KPI management, reliability analysis, and data analytics. </span></p><br>
<p><span>Fluent in English.</span></p><br>
<p><span>ISO 55000 certification, CMRP, IAM certification, RCM, FMECA, reliability engineering, or asset management qualifications.</span></p><br>
<br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Key Responsibilities:</p><p>✅ Administer and oversee Information Security operations with the support of an internal team and a managed SOC partner.</p><p> ✅ Manage IT Governance, Risk & Compliance (GRC), policy compliance, third-party risk management, and business continuity.</p><p> ✅ Draft, review, and maintain Information Security policies, procedures, and SOPs.</p><p> ✅ Participate in security reviews, data protection initiatives, and AI governance activities.</p><p> ✅ Ensure compliance with information security best practices and regulatory requirements.</p><p> </p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Requirements:</p><p>✔️ 5–6 years of relevant experience in Information Security.</p><p> ✔️ Strong knowledge of IT Governance, Risk & Compliance (GRC).</p><p> ✔️ Experience in Information Security policies, risk management, business continuity, and compliance.</p><p> ✔️ Exposure to SOC operations, data protection, and security governance is preferred.</p></div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Desktop and End-User Support</strong></p><ul><li><p>Provide onsite and remote technical support to end users.</p></li><li><p>Install, configure, and troubleshoot desktops and laptops.</p></li><li><p>Diagnose hardware, operating system, and application-related issues.</p></li><li><p>Perform basic hardware troubleshooting for laptops, desktops, monitors, docking stations, keyboards, and peripherals.</p></li><li><p>Install and configure approved business applications.</p></li><li><p>Support user profile and workstation configuration.</p></li><li><p>Perform basic system health checks and preventive maintenance.</p></li><li><p>Support Windows updates, drivers, and endpoint configuration.</p></li><li><p>Maintain accurate records of IT incidents and support activities.</p></li></ul><p><strong>Windows 11 Support</strong></p><ul><li><p>Install, configure, and troubleshoot Windows 11 Professional.</p></li><li><p>Resolve Windows startup, login, profile, performance, and application issues.</p></li><li><p>Configure local and organizational user profiles.</p></li><li><p>Perform Windows Update troubleshooting.</p></li><li><p>Troubleshoot device drivers and peripheral connectivity.</p></li><li><p>Support basic BitLocker-related user issues and escalate recovery or policy issues when required.</p></li><li><p>Perform basic operating system repair and recovery activities.</p></li><li><p>Rebuild and reconfigure user devices based on approved procedures.</p></li></ul><p><strong>Microsoft 365 and Outlook Support</strong></p><ul><li><p>Install and configure Microsoft 365 desktop applications.</p></li><li><p>Configure and troubleshoot Outlook user profiles.</p></li><li><p>Support email account configuration and synchronization issues.</p></li><li><p>Troubleshoot Outlook connectivity, search, indexing, and profile-related problems.</p></li><li><p>Configure shared mailboxes and calendars based on approved access permissions.</p></li><li><p>Support Microsoft Teams user configuration and basic troubleshooting.</p></li><li><p>Assist users with OneDrive synchronization issues.</p></li><li><p>Troubleshoot Microsoft 365 application activation and sign-in issues.</p></li><li><p>Escalate tenant-level, licensing, security, and administrative issues to the relevant support team.</p></li></ul><p><strong>Basic Network Troubleshooting</strong></p><ul><li><p>Perform first-level troubleshooting of wired and wireless network connectivity.</p></li><li><p>Diagnose basic LAN, Wi-Fi, DNS, DHCP, and IP connectivity issues.</p></li><li><p>Perform connectivity testing using standard troubleshooting tools and commands.</p></li><li><p>Check network cables, patch connections, switch ports, and endpoint connectivity.</p></li><li><p>Assist with basic Wi-Fi connectivity and authentication issues.</p></li><li><p>Identify whether an issue is related to the endpoint, local network, internet connection, or upstream service.</p></li><li><p>Coordinate with network engineers and internet service providers for advanced network issues.</p></li><li><p>Provide basic support for network printers and IP-connected office devices.</p></li></ul><p><strong>Printer and Peripheral Support</strong></p><ul><li><p>Install and configure network and local printers.</p></li><li><p>Troubleshoot basic printing, scanning, driver, and connectivity issues.</p></li><li><p>Coordinate with the printer service provider for hardware or managed print issues.</p></li><li><p>Support meeting room peripherals and basic audio/video connectivity where required.</p></li></ul><p><strong>User Account and Access Support</strong></p><ul><li><p>Provide first-level support for user login and password-related issues.</p></li><li><p>Assist with Microsoft 365 user sign-in and multi-factor authentication issues.</p></li><li><p>Support device onboarding and offboarding activities.</p></li><li><p>Configure user workstations for new employees.</p></li><li><p>Ensure devices are prepared according to approved IT standards.</p></li><li><p>Escalate account creation, licensing, and privileged access requests to authorized administrators.</p></li></ul><p><strong>IT Asset and Documentation Support</strong></p><ul><li><p>Maintain basic IT asset inventory for desktops, laptops, monitors, and peripherals.</p></li><li><p>Record device allocation and user assignment information.</p></li><li><p>Maintain documentation of common IT issues and resolutions.</p></li><li><p>Update network and IT asset information when changes are identified.</p></li><li><p>Assist with periodic IT inventory and equipment verification.</p></li><li><p>Ensure IT equipment is properly labelled and tracked.</p></li></ul><p><strong>Incident and Service Support</strong></p><ul><li><p>Respond to user IT support requests within agreed service timelines.</p></li><li><p>Troubleshoot and resolve Level 1 and basic Level 2 technical issues.</p></li><li><p>Document incidents, troubleshooting activities, and resolutions.</p></li><li><p>Escalate complex infrastructure, network, security, and cloud issues to the relevant technical team.</p></li><li><p>Follow up on escalated incidents until service restoration.</p></li><li><p>Provide regular updates to users regarding incident status.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong knowledge of Windows 11 desktop support.</p></li><li><p>Good understanding of Microsoft 365 desktop applications.</p></li><li><p>Hands-on experience with Outlook configuration and troubleshooting.</p></li><li><p>Microsoft Teams and OneDrive support knowledge.</p></li><li><p>Good Understanding of TCP/IP, IP addressing, DNS, DHCP, LAN, and Wi-Fi concepts.</p></li><li><p>Ability to perform basic network connectivity troubleshooting.</p></li><li><p>Experience supporting desktops, laptops, printers, Network and office peripherals.</p></li><li><p>Familiarity with remote support tools.</p></li><li><p>Good Understanding of endpoint security and antivirus solutions.</p></li><li><p>Good understanding of IT service management and incident handling.</p></li></ul><p></p></section>
<p>Position Title: IT Director
Employment Type: Full Time
Salary: up to 25,000 AED inclusive depending on experience and qualifications plus family benefits
Job Location: Dubai, UAE
About the Client:
A globally iconic F&B giant with a rapidly expanding, high-volume footprint across the UAE
Job Description:
- Lead strategic innovation projects, deploying next-generation mobile applications, automated self-ordering kiosks, loyalty systems, and next-level digital payment ecosystems
- Take full ownership of point-of-sale (POS) infrastructures, drive-thru tech, kitchen automation systems, and third-party delivery aggregator integrations to maximize operational efficiency and revenue
- Build, scale, and govern enterprise data architectures and business intelligence dashboards and empower data-driven decisions through advanced analytics, customer insights, and predictive AI modeling
- Ensure absolute uptime, peak performance, and high availability across all corporate networks, cloud platforms, and core ERP environments
- Manage the technology project portfolio from blueprint to rollout and oversee capital and operational budgets (CAPEX/OPEX), calculate project ROI, and lead critical vendor negotiations and SLA frameworks</p><p>Qualifications:
- Male, 45 years old and below; with A minimum of 8 years of progressive IT experience, featuring at least 5 years in a senior IT leadership capacity.
- Proven experience navigating high-volume, multi-unit retail networks is essential. Candidates from Quick Service Restaurants (QSR), Food & Beverage, Retail, or Hospitality are highly preferred
- Bachelor’s degree in Computer Science, IT, or Information Systems; An MBA or technology-related Master’s Degree is highly preferred
- Industry certifications such as PMP, ITIL, CISSP, CISM, TOGAF, or enterprise Cloud credentials (AWS, Azure, Google Cloud) are added advantage
- Comprehensive familiarity with enterprise ERP systems (SAP, Oracle, or Microsoft Dynamics), advanced data analytics, and modern IT Service Management (ITSM) frameworks
How to Apply:
Send your CV in word format to: FNBOPSJOBS2021 GMAIL DOT COM and use “IT Director ” as email subject
Most important screening questions:
1. Do you have experience leading IT operations and digital transformation within a multi-unit Retail, QSR, F&B, or Hospitality business? If yes, please briefly describe the scale of operations and your key responsibilities.
2. Have you managed technologies such as POS systems, self-ordering kiosks, loyalty platforms, drive-thru technology, kitchen automation, or third-party delivery integrations? Which systems have you worked with, and what were your key achievements?
3. Have you held a senior IT leadership role with responsibility for ERP systems (SAP, Oracle, or Microsoft Dynamics), cloud infrastructure, IT budgets (CAPEX/OPEX), and technology project delivery? Please share the size of the team and budget you managed.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Install, configure, and maintain LAN/WAN networks, routers, switches, and wireless access points.</p></li><li><p>Monitor and troubleshoot network, server, and internet connectivity issues.</p></li><li><p>Manage Windows Server, Active Directory, user accounts, group policies, and shared resources.</p></li><li><p>Provide technical support for desktops, laptops, printers, scanners, and other IT equipment.</p></li><li><p>Install, configure, and support VoIP systems, CCTV systems, and other communication infrastructure.</p></li><li><p>Perform routine system monitoring, software updates, patch management, and data backups.</p></li><li><p>Maintain IT asset inventory, documentation, and network diagrams.</p></li><li><p>Support and troubleshoot operational systems, including laundry machine IT interfaces where applicable.</p></li><li><p>Coordinate with vendors for hardware repairs, maintenance, and technical support.</p></li><li><p>Provide onsite IT support across Head Office, accommodation camps, and project sites.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or a related field.</p></li><li><p>2–5 years of experience in Network Administration, System Administration, or IT Support.</p></li><li><p>Strong knowledge of Windows Server, Active Directory, LAN/WAN, TCP/IP, routers, switches, and wireless networking.</p></li><li><p>Experience with firewalls, VoIP systems, CCTV systems, Microsoft 365, and hardware troubleshooting.</p></li><li><p>Good understanding of network security, backup, and disaster recovery procedures.</p></li><li><p>Strong analytical, troubleshooting, and problem-solving skills.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Ability to work independently and manage multiple priorities.</p></li><li><p>UAE driving license preferred (or mandatory if required by your company).</p></li><li><p>Willingness to travel to company offices, camps, and project sites across the UAE.</p></li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Location:</b></p><br><br>Dubai, Dubai Emirate, United Arab Emirates<br><p><b>Job ID:</b></p><br><br>R0130054<br><p><b>Date Posted:</b></p><br><br>2026-07-02<br><p><b>Company Name:</b></p><br><br>HITACHI ENERGY L.L.C<br><p><b>Profession (Job Category):</b></p><br><br>Engineering & Science<br><p><b>Job Schedule: </b></p><br><br>Full time<br><p><b>Remote:</b></p><br><br>No<br><p><b>Job Description:</b></p><br><br><p>Join our Grid Quality team as a <b>Power System Simulation Model Engineer</b> and help shape the future of sustainable energy. Work on cutting-edge solutions that strengthen grids, enable renewable integration, and accelerate the energy transition—perfect for fresh graduates in Electrical, Power, or Energy Engineering.</p><br><br><br><p><b>How you’ll make an impact:</b></p><br><br><br><ul><li>Develop, implement, validate, and deliver simulation models to our customers in tenders and projects using various power system tools to support grid optimization and renewable integration</li><li>Collaborate with cross-functional teams, including our R&D, and customers, to gather requirements to support the design of effective technical solutions</li><li>Create software in the loop model of real-time control functions</li><li>Perform testing and validation of power system models and associated tools</li><li>Perform RMS simulation studies with customer networks</li><li>Prepare clear and structured technical documentation and reports</li><li>Stay updated on industry trends, tools, and best practices in power system modeling</li><li>Contribute to knowledge sharing by supporting, training, and collaborating with colleagues throughout project execution</li></ul><br><p><b>Your Background:</b></p><br><br><br><ul><li>M.Sc. or Ph.D. in Electrical Engineering or a related field, with at least three years of experience in power system analysis</li><li>Knowledge of, or experience with, simulation tools such as RTDS, PSCAD, PSS®E, DIgSILENT PowerFactory, MATLAB, EMTP, or Python</li><li>Interest in or experience with programming (e.g., C++, C#, FROTRAN, DSL, Python, MATLAB, ), control theory, signal processing, and dynamic modelling</li><li>Strong communication and collaboration skills</li><li>Ability to work independently, take initiative, and solve complex problems</li><li>Proficiency in English is required; knowledge of Swedish is considered an advantage</li></ul><br><br><br><p><b>Accessibility and reasonable accommodation</b></p><br><br><p><b>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a </b><span><b><u>general inquiry form</u></b></span><b> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</b></p><br><br><br><p><b>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</b></p><br><br><br><p><b>Use of Al and automated tools in recruitment</b></p><br><br><p><b>As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as </b><span><b><u>Hitachi's Global Data Privacy Notice.</u></b></span><b><br><span>Background Screening and Security Checks</span></b></p><br><br><p><b><span>As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.</span></b></p><br><br><p><b><span>For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.</span></b></p><br><br><p><b><span>The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.</span></b></p><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking a skilled and motivated System Administrator to join our IT team. The ideal candidate will be responsible for maintaining, upgrading, and managing our software, hardware, and networks to ensure optimal performance, security, and reliability across the organization’s IT infrastructure.</p><br><p>Server & Infrastructure Management</p><ul><li><p>Install, configure, and maintain servers, workstations, and other IT infrastructure.</p></li><li><p>Monitor system performance and troubleshoot issues across servers, applications, and networks.</p></li><li><p>Manage and maintain user accounts, permissions, and access rights.</p></li><li><p>Perform regular security monitoring to identify potential intrusions or vulnerabilities.</p></li><li><p>Apply OS patches and upgrades, and upgrade administrative tools and utilities.</p></li><li><p>Ensure backups and disaster recovery plans are in place and tested regularly.</p></li><li><p>Maintain documentation related to system configuration, procedures, and changes.</p></li><li><p>Provide support for Office 365, Active Directory, and user endpoint devices.</p></li><li><p>Support end users with system, software, and hardware issues.</p></li><li><p>Collaborate with network engineers, developers, and other IT staff.</p></li><li><br></li></ul><p>Technical Skills</p><ul><li><p>Strong knowledge of systems and networking software, hardware, and networking protocols.</p></li><li><p>Hands-on experience with Windows/Linux servers and systems.</p></li><li><p>Familiarity with Office 365, Active Directory, DNS, DHCP, VPN, and security best practices.</p></li><li><p>Experience with virtualization technologies (e.g., VMware, Hyper-V) is a plus.</p></li><li><p>Strong problem-solving skills and attention to detail.</p></li><li><p>Ability to prioritize tasks and work independently.</p></li><li><p>Excellent communication and documentation skills.</p></li></ul><p>Operating Systems & Tools</p><ul><li><p>Windows OS and Mac administration knowledge.</p></li><li><p>Microsoft Cloud Technologies</p></li><li><p>IT Service Desk/Ticketing Systems</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>MINIMUM QUALIFICATION:
Bachelor’s degree in Information Technology, Computer Science, or related field
Relevant certifications preferred:
Certifications such as MCSA, MCSE, CompTIA Server+, or CCNA are a plus
</p><p>MINIMUM EXPERIENCE:</p><ul><li><p>Proven experience as a System Administrator, Network Administrator, or similar role</p></li><li><p>Hands-on expertise in server administration, virtualization, and IT infrastructure management</p></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><ul><li><p>Provide technical support to clients in the banking industry</p></li><li><p>Analyze system requirements and ensure they meet business needs</p></li><li><p>Collaborate with internal teams to troubleshoot and resolve issues</p></li><li><p>Create and maintain documentation for client systems</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong communication skills, both written and verbal</p></li><li><p>Ability to work well in a team environment</p></li><li><p>Knowledge of banking systems and industry trends</p></li><li><p>Degree in Computer Science, Information Technology, or related field.</p></li></ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Job Description:</strong></p><br><p>The GRC (Governance, Risk, and Compliance) Specialist is responsible for overseeing UAEU’s information security governance, risk management, and compliance activities. Acting as a key enabler for the Information Security Manager, this role ensures adherence to regulatory requirements, institutional policies, and international standards, while supporting risk assessment, mitigation planning, and audit readiness. The position involves identifying, analyzing, and reporting on compliance gaps, coordinating internal and external audits, and providing actionable recommendations to improve the University’s risk posture. The role requires in-depth knowledge of regulatory frameworks, risk management methodologies, and best compliance practices, with a focus on embedding governance into IT and business processes, maintaining operational transparency, and continuously enhancing UAEU’s cybersecurity and compliance posture. • Support the Information Security Manager in implementing and maintaining UAEU’s GRC framework aligned with ISO/IEC 27001:2022, UAE IA Standards, and applicable government regulations. • Develop, review, and update information security, governance, and compliance policies, standards, procedures, and guidelines. • Conduct information security, IT, and operational risk assessments and maintain the risk register. • Monitor compliance with internal policies, UAE cybersecurity regulations, UAE Data Protection Law, and international standards. • Coordinate and support internal and external audits, ensuring evidence and documentation meet regulatory and standard requirements. • Track and follow up on audit findings, risk mitigation plans, and corrective actions to ensure timely closure. • Conduct third-party and vendor risk assessments, review contracts, and monitor ongoing compliance. • Provide actionable recommendations to management on risk treatment, compliance gaps, and governance improvements. • Facilitate GRC awareness, education, and training programs for staff and stakeholders. • Conduct control gap assessments and recommend practical remediation plans • Prepare periodic compliance, risk, and governance reports for the Information Security Manager, senior management, and regulatory bodies. • Collaborate with IT, security, and business units to embed governance, risk management, and compliance practices into processes. • Perform continuous monitoring of regulatory and standards changes to update policies and processes accordingly. • Ensure that UAEU’s operations maintain alignment with legal, contractual, and regulatory requirements. • Promote continuous improvement of UAEU’s governance, risk management, and compliance posture. • Perform any additional duties or responsibilities related to GRC as assigned by the Information Security Manager or management. </p><br><p><strong>Minimum Qualifications:</strong></p><br><p>Bachelor’s degree in computer science, Information Technology, Cybersecurity </p><br><p><strong>Experience/Skills:</strong></p><br><p>3+ years in a similar role. </p><br><p><strong>Preferred Qualifications:</strong></p><br><p>Bachelor’s degree in computer science, Information Technology, Cybersecurity </p><br> </div>