وظائف Active Directory

<ul><li><p><em>Provide first-level support for IT incidents and service requests</em></p></li><li><p><em>Log and track issues using ITSM tools (e.g., ManageEngine)</em></p></li><li><p><em>Troubleshoot hardware, software, and network issues</em></p></li><li><p><em>Support users with system access, VPN, and email issues</em></p></li><li><p><em>Install and configure desktops, laptops, and printers</em></p></li><li><p><em>Escalate unresolved issues to relevant IT teams</em></p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><em>Minimum of 2 years of experience in IT support/help desk</em></p></li><li><p><em>Bachelor’s degree or diploma in IT or related field</em></p></li><li><p><em>Good knowledge of Windows OS and Microsoft Office</em></p></li><li><p><em>Basic networking knowledge</em></p></li><li><p><em>Certifications in software development or relevant technologies (e.g., Microsoft Certified Developer, Oracle, AWS, or similar) are an advantage</em></p></li><li><p><em>Experience with ITSM tools (ManageEngine, ServiceNow, etc.)</em></p></li><li><p><em>Knowledge of Active Directory (user management)</em></p></li></ul>

<ul><li><p>Design, implement, and manage on-premise server infrastructure. Administer Active Directory, DNS, DHCP, and Group Policies. Manage backup and recovery systems (e.g., Veeam, Acronis). Handle email server management (Microsoft Exchange on-prem). Perform system monitoring, patching, and hardening to ensure optimal performance and security. Lead incident response and troubleshoot complex infrastructure issues. Maintain comprehensive documentation and manage IT assets. Collaborate with internal teams to support IT projects and system upgrades. Ensure compliance with company and industry IT standards and policies.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Operating Systems: Windows Server (2016, 2019, 2022); Linux (RHEL, CentOS, Ubuntu – intermediate level). Virtualization: VMware vSphere / Microsoft Hyper-V. Monitoring Tools: Zabbix, PRTG, Nagios. Scripting: PowerShell and Bash. ITSM Tools: Familiarity with ServiceNow or ManageEngine.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Design, implement, and manage on-premise server infrastructure. Administer Active Directory, DNS, DHCP, and Group Policies. Manage backup and recovery systems (e.g., Veeam, Acronis). Handle email server management (Microsoft Exchange on-prem). Perform system monitoring, patching, and hardening to ensure optimal performance and security. Lead incident response and troubleshoot complex infrastructure issues. Maintain comprehensive documentation and manage IT assets. Collaborate with internal teams to support IT projects and system upgrades. Ensure compliance with company and industry IT standards and policies.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Operating Systems: Windows Server (2016, 2019, 2022); Linux (RHEL, CentOS, Ubuntu – intermediate level). Virtualization: VMware vSphere / Microsoft Hyper-V. Monitoring Tools: Zabbix, PRTG, Nagios. Scripting: PowerShell and Bash. ITSM Tools: Familiarity with ServiceNow or ManageEngine.</p></li></ul><p></p></section>

<ul><li><p>Provide first/second-line support for desktops, laptops, printers, applications, email, Microsoft 365 and other IT services. Log, track, prioritize and close tickets.</p></li><li><p>Install, configure, troubleshoot and maintain computers, laptops, printers, mobile devices and approved software. Support Mobile Device Management (MDM), including device enrollment, configuration, application deployment, device compliance checks and basic troubleshooting.</p></li><li><p>Create, modify, disable and manage Active Directory user accounts, groups and basic permissions. Handle password resets, account issues and user access requests.</p></li><li><p>Troubleshoot LAN, Wi-Fi, VPN, internet and basic network connectivity issues. Perform initial diagnostics and escalate infrastructure issues to the appropriate team.</p></li><li><p>Maintain IT asset records, device assignments and user handover/return documentation. Assist with inventory checks, replacements and disposal processes.</p></li><li><p>Coordinate IT onboarding for new employees, including user account creation, computer/device preparation, email and OneDrive setup, required application access, equipment allocation and basic user orientation.</p></li><li><p>Complete IT offboarding activities including disabling user accounts, removing access, recovering assigned devices and peripherals, and coordinating required data/access handover with the relevant department.</p></li><li><p>Maintain troubleshooting notes, user guides, IT support records and asset information. Coordinate with IT vendors.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Diploma or Bachelor's degree in Information Technology, Computer Science or a related discipline.</p></li><li><p>2–4 years of experience in IT helpdesk, desktop support or IT support, preferably in a multi-user business environment.</p></li><li><p>CCNA, MCSE, Microsoft 365 / Azure fundamentals, ITIL Foundation or equivalent certification is an advantage.</p></li><li><p>Customer-focused, professional, patient, accountable, security-conscious, responsive, organized and willing to learn new technologies.</p></li><li><p>Ability to prioritize incidents, manage workload, communicate with users and vendors, follow up on escalations and work effectively within a team.</p></li><li><p>Strong troubleshooting and problem-solving skills; Active Directory and user account administration; Windows support; M365 application troubleshooting; Mobile Device Management (MDM); basic LAN/Wi-Fi/VPN knowledge; hardware/software installation; ticketing and documentation skills.</p></li><li><p>Knowledge of desktop/laptop troubleshooting, Windows, Active Directory, user account management, OneDrive, Mobile Device Management (MDM), basic networking, printers, endpoint devices and IT service management practices.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a skilled and proactive *IT System Administrator &amp; Technical Support Specialist* to manage our local network infrastructure, oversee domain administration, and provide reliable technical support to our team. The ideal candidate will be responsible for setting up and maintaining our local server (On-Premises Server), ensuring data security, and troubleshooting daily technical issues to maintain seamless business operations. ## Key Responsibilities &amp; Duties ### 1. Server &amp; Network Management * *Local Server Setup &amp; Maintenance:* Design, configure, and maintain the company’s local server (On-Premises), ensuring high availability, performance, and data storage management. * *Domain &amp; Identity Administration:* Manage the company domain, Active Directory (AD) or Azure AD, user accounts, permissions, and group policies. * *Network Infrastructure:* Set up and manage local network components, including routers, switches, firewalls, Wi-Fi access points, and VPNs for secure remote access. * *Backup &amp; Recovery:* Implement and monitor regular data backup schedules and disaster recovery plans for the local server and critical data. ### 2. Technical Team Support (Helpdesk) * *End-User Support:* Provide prompt technical assistance and troubleshooting for team members regarding hardware, software, operating systems (Windows/Mac), and network connectivity. * *Workstation Deployment:* Prepare, configure, and deploy laptops, desktops, and peripheral devices (printers, scanners) for new hires and existing staff. * *Software Management:* Install, update, and license business-critical software, email clients, and collaboration tools. ### 3. IT Security &amp; Maintenance * *System Security:* Implement antivirus solutions, firewall rules, and security patches to protect the local server and endpoints from cyber threats. * *Hardware Maintenance:* Conduct routine hardware inspections and upgrades to prevent system downtime. * *IT Asset Management:* Maintain an accurate inventory of all IT hardware, software licenses, and credentials. ## Job Requirements &amp; Qualifications * *Education:* Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field. * *Experience:* 4–6 years of experience in IT Support, Network Administration, or System Administration. * *Technical Skills:* * Strong experience with server operating systems (Windows Server 2019/2022 or Linux). * Solid understanding of *Active Directory, DNS, DHCP, and Domain Management*. * Hands-on experience setting up and configuring *Local Servers (NAS, SAN, or RAID configurations)*. * Good knowledge of networking protocols, firewalls, and routing. * *Certifications (Preferred but not mandatory):* CCNA, CompTIA Network+/Security+, MCSA, or Microsoft 365 Certified. * *Soft Skills:* Excellent problem-solving skills, strong communication skills, patience in dealing with non-technical staff, and ability to prioritize tasks.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>### 3. IT Security &amp; Maintenance * *System Security:* Implement antivirus solutions, firewall rules, and security patches to protect the local server and endpoints from cyber threats. * *Hardware Maintenance:* Conduct routine hardware inspections and upgrades to prevent system downtime. * *IT Asset Management:* Maintain an accurate inventory of all IT hardware, software licenses, and credentials. ## Job Requirements &amp; Qualifications * *Education:* Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field. * *Experience:* 4–6 years of experience in IT Support, Network Administration, or System Administration. * *Technical Skills:* * Strong experience with server operating systems (Windows Server 2019/2022 or Linux). * Solid understanding of *Active Directory, DNS, DHCP, and Domain Management*. * Hands-on experience setting up and configuring *Local Servers (NAS, SAN, or RAID configurations)*. * Good knowledge of networking protocols, firewalls, and routing. * *Certifications (Preferred but not mandatory):* CCNA, CompTIA Network+/Security+, MCSA, or Microsoft 365 Certified. * *Soft Skills:* Excellent problem-solving skills, strong communication skills, patience in dealing with non-technical staff, and ability to prioritize tasks.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced Infrastructure L3 Support Engineer to provide advanced administration, support, and troubleshooting for enterprise Microsoft infrastructure, messaging, virtualization, endpoint management, and security platforms.<br> The role requires hands-on expertise in Microsoft Exchange, Windows Server technologies, Active Directory, Azure services, disaster recovery, virtualization, vulnerability remediation, and enterprise security solutions.<br> The ideal candidate will be responsible for ensuring high availability, security, performance, and compliance of enterprise infrastructure while collaborating with cross-functional IT and Cyber Security teams.<br> Key Responsibilities Provide L3 administration and support for Microsoft Exchange Server (Exchange 2019 SE) in hybrid environments with Microsoft 365.<br> Administer, maintain, and troubleshoot Windows Server infrastructure, Active Directory, DNS, DHCP, Group Policies (GPO), ADFS, and Entra Connect synchronization.<br> Exchange administration including mailbox management, DAG health monitoring, transport troubleshooting, hybrid mail flow, and Enterprise Vault integration.<br> Manage enterprise email security platforms including Cisco IronPort Email Security Appliance (ESA), Trellix FireEye Email Security, CodeTwo email signature solutions.<br> Administer DDI solutions including EfficientIP and Infoblox for DNS, DHCP, and IP Address Management (IPAM).<br> Plan, execute, validate, and document Disaster Recovery (DR) drills for Exchange, Active Directory, Windows Servers, and supporting infrastructure to ensure business continuity.<br> Manage virtualization infrastructure including VMware vSphere, ESXi, VxRail, and Nutanix HCI, including provisioning, migrations, performance tuning, troubleshooting, and decommissioning.<br> Administer Microsoft Entra ID (Azure AD), Azure PIM, Conditional Access, RBAC, Enterprise Applications, App Registrations, and Single Sign-On (SSO).<br> Manage Microsoft Intune (MDM/MAM) for device compliance, application deployment, and endpoint configuration.<br> Administer Microsoft Defender security solutions and collaborate with Cyber Security teams on security initiatives and compliance requirements.<br> Manage Windows Server patching, application deployment, and endpoint lifecycle using ManageEngine Endpoint Central and PDQ Deploy.<br> Administer ManageEngine solutions including ADManager Plus, AD360, Exchange Reporter Plus, and OpManager for identity management, reporting, monitoring, and operational health.<br> Perform Windows Server hardening using Microsoft security baselines and Group Policy best practices.<br> Identify, analyze, prioritize, and remediate Windows infrastructure vulnerabilities using Qualys Vulnerability Management reports and Microsoft security recommendations.<br> Coordinate with Cyber Security teams to implement security controls, compliance standards, and vulnerability remediation activities.<br> Monitor server performance, capacity, availability, and operational health across enterprise infrastructure.<br> Support backup, recovery, and business continuity solutions along with Veeam Backup team.<br> Administer enterprise security tools including Trend Micro and McAfee endpoint security solutions.<br> Create automation scripts using PowerShell to streamline routine administration, monitoring, reporting, and operational tasks.<br> Support data center operations, vendor coordination, infrastructure upgrades, migrations, and change management activities.<br> Prepare technical documentation, standard operating procedures (SOPs), knowledge articles, and operational runbooks.<br> Participate in major incident management, root cause analysis (RCA), problem management, and continuous service improvement initiatives.<br> Microsoft Windows Infrastructure Microsoft Exchange Server 2019 SE and Microsoft 365 Hybrid Exchange Windows Server Administration Active Directory Domain Services and Group Policy (GPO) DNS, DHCP, ADFS Microsoft Entra ID (Azure AD) and Entra Connect Azure PIM, Conditional Access and RBAC Enterprise Applications &amp; App Registrations Messaging &amp; Email Security - Cisco IronPort Email Security Appliance (ESA) &amp; Trellix FireEye Email Security Enterprise Vault for Exchange Endpoint &amp; Patch Management Microsoft Intune (MDM/MAM) Microsoft Defender ManageEngine Endpoint Central Virtualization &amp; Infrastructure - VMware vSphere &amp; Nutanix HCI Server Provisioning &amp; Lifecycle Management Identity &amp; Management Tools - ManageEngine Tools Security &amp; Vulnerability Management, Windows Server Hardening &amp; Microsoft Security Baselines Vulnerability Assessment &amp; Remediation Disaster Recovery Planning &amp; Testing Performance Tuning and Capacity Management Scripting and PowerShell Automation</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Support and maintain MES systems including Meridium APM Framework, Hydrocarbon Accounting, Well Back Allocation, Utility Balance and Energy Balance, Predictive Emissions Monitoring System (PEMS), Honeywell PHD, Uniformance, Excel Companion, and LIMS.</p></li><li><p>Perform MES system infrastructure maintenance and administrative activities.</p></li><li><p>Support system upgrades, service pack installations, data loading, and application integration activities.</p></li><li><p>Manage application access authorization and user requirements.</p></li><li><p>Perform data model enhancements, application configuration, customization, enhancements, and issue resolution.</p></li><li><p>Support PHD data access using OPC clients and resolve integration issues with business systems.</p></li><li><p>Coordinate with vendors and support enterprise-level MES solutions.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong knowledge of SQL Server, ASP NET, VB NET, SSRS Reporting, IIS, Active Directory, and application security.</p></li><li><p>Experience in data integration and enterprise MES solutions.</p></li><li><p>Oil and Gas domain experience preferred.</p></li><li><p>Bachelor's degree in a relevant field.</p></li><li><p>Excellent communication skills.</p></li></ul><p></p></section>

Senior IAM/PAM Security Specialist(Cyber Ark + IBM IAM) Terracotta Outsourcing | UAE (On-site)<br>At Terracotta – Driving Business Growth in Recruitment, Outsourcing & Corporate Services We are a leading outsourcing company in the UAE, delivering recruitment, manpower, visa outsourcing, EOR/PEO, business setup, PRO services, and corporate solutions across the region.<br>At Terracotta, your voice counts, your ideas matter, and your success is celebrated.<br>We are currently looking for a Senior IAM/PAM Security Specialist(Cyber Ark + IBM IAM) to join an exciting government environment in the UAE.<br>The ideal candidate will have strong hands-on experience in Cyber Ark PAM, Identity & Access Management (IAM), IBM IAM, and Data Loss Prevention (DLP), with the ability to implement, configure, administer, troubleshoot, and support enterprise security solutions.<br>Key Responsibilities:• Design, implement, configure and maintain Cyber Ark PAM solutions• Manage Cyber Ark Vault, CPM, PVWA, PSM, PSMP, AIM and EPM• Manage privileged accounts, Safes, platforms, policies and access reviews• Perform account onboarding, provisioning and password rotation• Integrate Cyber Ark with Active Directory, MFA, applications, databases and network devices• Support and administer IBM IAM solutions• Implement and maintain DLP controls and policies• Investigate DLP/security incidents and support compliance reporting• Conduct access reviews, audits and remediation activities• Support vulnerability remediation, patching and security improvements• Provide technical guidance and support to junior team members and stakeholders<br>Key Requirements:• 12+ years of relevant experience in IT Security, IAM, PAM or Cybersecurity• Strong hands-on experience with Cyber Ark PAM• Experience with Vault, CPM, PVWA, PSM, PSMP, AIM and EPM• Experience with IBM IAM• Experience with DLP solutions, preferably Proofpoint DLP or similar• Strong understanding of authentication, authorization, provisioning and access control• Experience with Active Directory and MFA integration• Strong troubleshooting and analytical skills• Experience with security audits, compliance and access reviews• Relevant Cyber Ark / IAM / PAM / Cybersecurity certifications will be an advantage<br>???? Location: Dubai, UAE???? Employment Type: Full-Time???? Work Arrangement: On-site???? Interested candidates are invited to apply with their updated CV.<br>Terracotta Outsourcing Your Trusted Recruitment & Outsourcing Partner<br>#Terracotta Outsourcing #Hiring #UAEJobs #Dubai Jobs #Abu Dhabi Jobs #Cyber Security #ITSecurity #Cyber Ark #IAM #PAM #DLP #Information Security #Hiring InUAE #Jobs InUAE

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong><u>IT Desktop Support End User</u></strong> <ul> <li>Dubai </li><li>6 Month Extendable Contract </li></ul> <p>We are seeking a highly skilled and motivated&nbsp;Desktop Support End User to join our IT support team. The ideal candidate will have strong troubleshooting skills and experience providing technical assistance and support to end-users. You will be responsible for diagnosing and resolving hardware and software issues, maintaining desktop systems, and ensuring the overall smooth operation of IT services within the organization.</p><br><br> <strong>Key Responsibilities:</strong> <ul> <li>Provide advanced technical support to end-users for hardware, software, and network-related issues. </li><li>Troubleshoot and resolve desktop and laptop issues, including operating system (Windows/Mac/Linux), application software, and peripheral devices (printers, scanners, etc.). </li><li>Perform system imaging, OS installations, and software deployments using tools like SCCM, Ghost, or similar. </li><li>Manage, maintain, and support Active Directory accounts, group policies, and permissions. </li><li>Collaborate with the Level 1 support team to resolve escalated technical issues in a timely manner. </li><li>Provide hands-on troubleshooting for desktop, laptop, and mobile devices, ensuring minimal downtime for end-users. </li><li>Support the deployment, configuration, and management of desktop hardware and software, including patch management. </li><li>Maintain knowledge base articles and documentation for common issues and solutions. </li><li>Assist in the preparation and deployment of IT hardware and software upgrades. </li><li>Work closely with the IT team to support and maintain IT infrastructure and services. </li><li>Perform remote troubleshooting and provide user support through remote desktop tools. </li><li>Respond to and prioritize service requests in accordance with Service Level Agreements (SLAs). </li></ul> <strong>Required Qualifications:</strong> <ul> <li>3+ years of experience in desktop support, IT support, or a related technical field. </li><li>Proficiency in supporting Microsoft Windows OS (Windows 10/11), macOS, and basic Linux systems. </li><li>Experience with hardware troubleshooting and diagnostics (e.g., desktops, laptops, printers). </li><li>Familiarity with Active Directory, Group Policy, DNS, DHCP, and other core network services. </li><li>Experience with remote desktop support tools and ticketing systems. </li><li>Strong problem-solving skills with a focus on customer service and efficient issue resolution. </li><li>Excellent verbal and written communication skills. </li><li>Ability to prioritize tasks and manage time effectively. </li></ul> <strong>Preferred Qualifications:</strong> <ul> <li>CompTIA A+ or other relevant certifications. </li><li>Experience with mobile device management (MDM) solutions. </li><li>Familiarity with ITIL or similar IT service management frameworks. </li><li>Experience with VMware or other virtualization technologies. </li><li>Knowledge of cloud-based applications and services (e.g., Office 365, Google Workspace). </li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br>Job Description<br><p><strong>We are&nbsp;</strong>currently looking for<strong> &nbsp;IT Operations Officer for our UAE operations</strong> with the following terms &amp; conditions.</p><br><p><strong>Key Skills &amp; Qualifications</strong></p><br><ul><li>Bachelor’s degree in information technology, Computer Science, or a related field.</li><li>3-5 years of experience in IT Operations, Banking Operations, or Infrastructure Support.</li><li>Knowledge of banking systems such as FCUBS, T24, Way4, DCMS and UAECB Applications.</li><li>Experience with Windows Server, Active Directory, Networking, VPN, MPLS, and Microsoft 365.</li><li>Strong troubleshooting, incident management, and vendor coordination skills.</li><li>Good communication, documentation, and reporting abilities.</li></ul><p><strong>Core Competencies</strong></p><br><ul><li>IT Operations Management</li><li>Banking Systems Support</li><li>Infrastructure &amp; Network Administration</li><li>Incident &amp; Problem Management</li><li>Vendor Coordination</li><li>Business Continuity &amp; Disaster Recovery Support</li><li>Analytical &amp; Troubleshooting Skills</li><li>Customer Service Orientation</li><li>Ability to Work Under Pressure and Outside Business Hours when required.</li></ul><p><strong>Operational Support Coverage</strong></p><br><ul><li>Provide after-hours and on-call support for end users and customers to ensure timely resolution of critical IT and banking operation issues outside normal business hours.</li><li>Respond to and troubleshoot production incidents, system outages, application failures, and urgent service requests.</li><li>Coordinate with internal teams, vendors, and service providers during critical incidents to minimize service disruption and ensure business continuity.</li></ul><p><strong>End User Support</strong></p><br><ul><li>Perform routine server health checks, system monitoring, and patch management activities.</li><li>Support Active Directory, Microsoft 365, Azure, Intune, and Windows environments.</li><li>Manage user accounts, access requests, and application support activities.</li><li>Provide Level 1 &amp; 2 support for end users, desktops, laptops, printers, and peripherals.</li><li>Coordinate with vendors and support teams to resolve infrastructure and application-related issues.</li></ul><p><strong>Infrastructure &amp; Network Support</strong></p><br><ul><li>Support and maintain Main Data Center (DC) and Disaster Recovery (DR) site infrastructure.</li><li>Install, configure, upgrade, and troubleshoot routers, switches, and network devices.</li><li>Monitor and maintain MPLS, WAN, VPN, and branch network connectivity.</li><li>Coordinate with telecom providers and service providers for circuit provisioning, upgrades, and incident resolution.</li><li>Maintain network documentation, operational procedures, and technical records.</li><li>Support branch IT infrastructure across Abu Dhabi, Dubai, Sharjah, and Ras Al Khaimah locations.</li><li>Maintain and manage IT asset inventory, including tracking, deployment, replacement, and disposal of IT equipment.</li><li>Perform network cable patching, structured cabling activities, and connectivity troubleshooting within Data Centers, communication rooms, and branch locations.</li><li>Install, configure, and support Cisco IP telephony devices, including user provisioning, extensions, and basic Call Manager administration.</li><li>Support Cisco Voice and Unified Communications infrastructure and coordinate with vendors for telephony-related incidents and upgrades</li></ul><p><strong>Terms and conditions</strong></p><br><p><strong>Joining time frame:</strong> Immediate</p><br><br>Additional Information<br><p><strong><u>Terms and conditions:</u></strong>&nbsp;</p><br><p><strong>Joining time frame:</strong>&nbsp;&nbsp; <strong>maximum 4 weeks</strong></p><br><br><br> </div>

<p>•Server Role Administration: Administer and maintain SERVER 2016 AND 2013, including file servers, Domain server and application servers.</p><p>•Assist in the deployment of application servers, ensuring proper installation and configuration.</p><p>•Assist in implementing and managing backup and recovery procedures for application server and data server.</p><p>•Provide technical support to end-users experiencing issues with applications hosted on servers</p><p>•Ensure proper integration and functionality of server roles within the domain environment.</p><p>•Active Directory Administration: Administer and maintain Active Directory services, including user account management, creating and deleting users.</p><p>•DNS and DHCP Management: Configure and manage Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) services.</p><p>•Expert to find and resolve the technical support on-site or via remote-access system, providing prompt resolutions to hardware, software, printers (label printers and standard printer), and networking issues.</p><p>•Network Design and Firewall Management: Practice experience in the plan, design, implementation, configuration, and support of LAN/WAN,VPN, Wireless networks active components such as firewall, routers, switches, access points.</p><p>•Implement and enforce firewall policies, ensuring compliance with security standards.</p><p>•VPN Configuration and Support: Configure and support Virtual Private Networks (VPNs) for secure remote access. Site to Site VPN and Site to Customer VPN</p><p>•Domain Management: Assign in the selection and registration of domain names for website. Work with domain registrars to purchase, renew, or transfer domain registrations</p><p>•DNS Settings and SSL certificate Management: Configure and manage DNS settings to point domain names to the appropriate hosting servers. Assist in the Acquisition and installation of SSL certificates for Secure Website.</p><p>•CCTV system Support: Installation and configuration of NVR and IP cameras. Ensuring cabling and connectivity. significantly enhancing workplace security.</p><p>•Manage and Configure Video Storage System to ensure efficient storage space</p><p>•Managing Admin role in Etisalat Business (B2B Portal) Account- Handling and assigning CUG (Closed User Group)Sim cards and Internet Accounts of organization.</p><p>•Managing User Admin role in Microsoft 365 Web Portal(Add users, Assign licenses, Reset passwords for all users, Adding and managing domains)</p><p>•Administer and optimize PBX systems (Grandstream),</p><p>•Implementing IVR Setup in PBX system</p><p>•Meeting with vendors to diagnose software, networking, or hardware issues.</p><p>•Maintain meticulous records of IT assets.</p><p>•monitoring of Time Attendance Machine and Access Control System. Generating Monthly Attendance sheet by various wise.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in IT, Computer Science, Computer Engineering or related field.</p></li><li><p>3+ years of systems/network administration experience.</p></li><li><p>Strong knowledge of Windows Server, Active Directory, Microsoft 365, networking, firewalls, backup, NAS, PBX and CCTV.</p></li><li><p>Excellent troubleshooting, documentation and communication skills.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><p>We are seeking a highly skilled and proactive IT Infrastructure &amp; Systems Administrator to manage and support the organization’s end-to-end IT infrastructure, cloud services, network operations, security, and user support across multiple business entities and locations.</p><p>The ideal candidate will have strong expertise in Microsoft technologies, networking, cloud administration, endpoint management, IT security, and vendor coordination, with the ability to independently manage enterprise IT environments and support ongoing infrastructure projects.<br></p><p>Key Responsibilities</p><p>Windows Server &amp; Active Directory Administration</p><ul><li><p>Administer Windows Server environments including Active Directory, DNS, DHCP, and Group Policy.</p></li><li><p>Manage user accounts, security groups, permissions, and domain policies.</p></li><li><p>Enforce organizational security standards, access controls, and compliance requirements.<br></p></li></ul><p>Server, Network &amp; Storage Management</p><ul><li><p>Monitor, maintain, and troubleshoot servers, networks, and storage systems to ensure high availability.</p></li><li><p>Manage file servers, shared folders, NTFS permissions, SAN/NAS storage, and backup repositories.</p></li><li><p>Administer switches, routers, firewalls, VLANs, VPNs, and optimize infrastructure performance.<br></p></li></ul><p>Backup &amp; Disaster Recovery</p><ul><li><p>Manage enterprise backup operations, restore testing, and data protection strategies.</p></li><li><p>Develop, document, and maintain disaster recovery procedures and business continuity plans.<br></p></li></ul><p>Cloud &amp; Microsoft 365 Administration</p><ul><li><p>Administer Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint.</p></li><li><p>Manage Azure Active Directory identities, Conditional Access policies, MFA, and role-based access control.</p></li><li><p>Ensure secure cloud access, compliance, and uninterrupted user productivity.<br></p></li></ul><p>Device &amp; Endpoint Management</p><ul><li><p>Manage endpoints using Microsoft Intune / Endpoint Manager.</p></li><li><p>Install, configure, and maintain laptops, desktops, printers, scanners, and peripherals.</p></li><li><p>Ensure reliable LAN and Wi-Fi connectivity across all endpoints.<br></p></li></ul><p>Telephony &amp; Printing Systems</p><ul><li><p>Administer Yeastar PBX systems and user configurations.</p></li><li><p>Manage UniFlow printing systems, access permissions, and troubleshooting.</p></li><li><p>Coordinate with vendors for printer maintenance and issue resolution.<br></p></li></ul><p>IT Procurement &amp; Asset Management</p><ul><li><p>Handle end-to-end procurement of IT hardware, software, licenses, and services.</p></li><li><p>Manage vendor quotations, negotiations, contracts, renewals, and SLAs.</p></li><li><p>Maintain IT asset inventory, lifecycle management, and cost optimization initiatives.<br></p></li></ul><p>Vendor &amp; Third-Party Coordination</p><ul><li><p>Coordinate with vendors including Microsoft, Lenovo, Dell, ISPs, and service providers.</p></li><li><p>Manage escalations, outage coordination, audits, and compliance reporting.<br></p></li></ul><p>End-User Support &amp; Training</p><ul><li><p>Provide Level 0–1 IT support for desktops, laptops, printers, and collaboration tools.</p></li><li><p>Support Outlook, Teams, OneDrive, SharePoint, Visio, and video conferencing systems.</p></li><li><p>Conduct user awareness sessions and proactive IT health monitoring.<br></p></li></ul><p>Security &amp; Compliance</p><ul><li><p>Monitor antivirus systems, endpoint protection, and threat mitigation activities.</p></li><li><p>Ensure compliance with IT security policies, standards, and best practices.</p></li><li><p>Recommend improvements related to IT security, infrastructure, and asset lifecycle management.<br></p></li></ul><p>Domain &amp; Email Administration</p><ul><li><p>Manage corporate domains and email platforms end-to-end using GoDaddy and Microsoft 365.</p></li><li><p>Handle user provisioning/deprovisioning, password resets, and access management.</p></li><li><p>Manage DNS records, domain renewals, and email security configurations including MX, SPF, DKIM, and DMARC.<br></p></li></ul><p>Multi-Site IT Support &amp; Infrastructure Projects</p><ul><li><p>Support and manage IT operations across multiple office and residential locations.</p></li><li><p>Design and implement enterprise-grade IT infrastructure including networking, Wi-Fi, CCTV, and smart systems.</p></li><li><p>Build and maintain secure VLAN architectures for staff, guests, IoT devices, and surveillance systems.</p></li><li><p>Manage internet connectivity, ISP coordination, redundancy planning, and infrastructure upgrades with minimal downtime.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><br></p><ul><li><p>Windows Server Administration</p></li><li><p>Active Directory, DNS, DHCP &amp; Group Policy</p></li><li><p>Microsoft 365 &amp; Azure AD Administration</p></li><li><p>Microsoft Intune / Endpoint Manager</p></li><li><p>Network Administration (Switches, Routers, Firewalls, VLANs, VPNs)</p></li><li><p>Backup &amp; Disaster Recovery</p></li><li><p>IT Security &amp; Compliance</p></li><li><p>SAN/NAS Storage Management</p></li><li><p>Domain &amp; DNS Management</p></li><li><p>IT Asset &amp; Vendor Management</p></li><li><p>Technical Troubleshooting &amp; End-User Support<br></p></li></ul><p>Preferred Qualifications</p><ul><li><p>Bachelor’s Degree in Information Technology, Computer Science, or related field.</p></li><li><p>Relevant Microsoft, Azure, Networking, or Security certifications are an advantage.</p></li><li><p>Proven experience in enterprise IT infrastructure and multi-site support environments.<br></p></li></ul><p>Preferred Candidate Profile</p><ul><li><p>Strong analytical and troubleshooting skills.</p></li><li><p>Ability to work independently and manage multiple priorities.</p></li><li><p>Excellent communication and vendor management skills.</p></li><li><p>Strong documentation and organizational abilities.</p></li><li><p>Proactive approach to infrastructure reliability and security.</p></li></ul><p></p></section>

Job Summary<br><br>The Desktop Support Engineer will provide day to day technical support for end users across Windows 10 Windows 11 laptop desktop Mac OS and mobile devices. The role includes support for Microsoft 365 Active Directory printers MFD devices collaboration rooms and basic network related issues. The engineer will ensure timely resolution of incidents maintain user satisfaction and support IT operations in a professional manner.<br><br>Responsibilities<br><br>Provide technical support for Windows 10 Windows 11 laptop desktop Mac OS and mobile devices.<br><br>Troubleshoot Microsoft 365 applications user access issues email issues and basic configuration problems.<br><br>Manage user accounts groups password resets and access requests in Active Directory.<br><br>Support printer and MFD related incidents including connectivity driver issues and basic device troubleshooting.<br><br>Assist with device management and software deployment using JAMF SCCM and MECM.<br><br>Support Zoom and Webex Rooms for meeting room setup basic troubleshooting and user assistance.<br><br>Troubleshoot basic network issues including connectivity WiFi LAN and VPN related problems.<br><br>Log track and resolve incidents and service requests within agreed timelines.<br><br>Coordinate with internal IT teams and vendors for issue resolution when required.<br><br>Maintain accurate documentation for tickets assets and troubleshooting steps.<br><br>Required Skills<br><br>Windows 10 Windows 11 laptop support desktop support Mac OS support mobile device support Microsoft 365 Active Directory printer support MFD support.<br><br>Good To Have Skills<br><br>JAMF SCCM MECM Zoom Rooms Webex Rooms basic networking.

IT Desktop Support End User Dubai6 Month Extendable Contract We are seeking a highly skilled and motivated Desktop Support End User to join our IT support team. The ideal candidate will have strong troubleshooting skills and experience providing technical assistance and support to end-users. You will be responsible for diagnosing and resolving hardware and software issues, maintaining desktop systems, and ensuring the overall smooth operation of IT services within the organization.<br>Key Responsibilities:Provide advanced technical support to end-users for hardware, software, and network-related issues. Troubleshoot and resolve desktop and laptop issues, including operating system (Windows/Mac/Linux), application software, and peripheral devices (printers, scanners, etc.). Perform system imaging, OS installations, and software deployments using tools like SCCM, Ghost, or similar. Manage, maintain, and support Active Directory accounts, group policies, and permissions. Collaborate with the Level 1 support team to resolve escalated technical issues in a timely manner. Provide hands-on troubleshooting for desktop, laptop, and mobile devices, ensuring minimal downtime for end-users. Support the deployment, configuration, and management of desktop hardware and software, including patch management. Maintain knowledge base articles and documentation for common issues and solutions. Assist in the preparation and deployment of IT hardware and software upgrades. Work closely with the IT team to support and maintain IT infrastructure and services. Perform remote troubleshooting and provide user support through remote desktop tools. Respond to and prioritize service requests in accordance with Service Level Agreements (SLAs).<br>Required Qualifications:3+ years of experience in desktop support, IT support, or a related technical field. Proficiency in supporting Microsoft Windows OS (Windows 10/11), mac OS, and basic Linux systems. Experience with hardware troubleshooting and diagnostics (e.g., desktops, laptops, printers). Familiarity with Active Directory, Group Policy, DNS, DHCP, and other core network services. Experience with remote desktop support tools and ticketing systems. Strong problem-solving skills with a focus on customer service and efficient issue resolution. Excellent verbal and written communication skills. Ability to prioritize tasks and manage time effectively.<br>Preferred Qualifications:Comp TIA A+ or other relevant certifications. Experience with mobile device management (MDM) solutions. Familiarity with ITIL or similar IT service management frameworks. Experience with VMware or other virtualization technologies. Knowledge of cloud-based applications and services (e.g., Office 365, Google Workspace). IT Desktop Support in Dubai, United Arab Emirates