وظائف كول سنتر - ابو ظبي الإمارات

<p><strong><u>Call Center Manager duties and responsibilities:</u></strong></p><ul><li>Manage the call center to achieve quantitative and qualitative objectives</li><li>Plan and implement the overall strategy</li><li>Track and measure productivity and compare to benchmarks</li><li>Offer solutions for improvement</li><li>Identify bottlenecks and suggest solutions</li><li>Manage and train other call center staff</li><li>Ensure employee satisfaction</li><li>Build relationships with staff and clients</li><li>Create a welcoming and motivating environment for employees</li><li>Oversee and manage the full capacity of call center</li></ul><p><strong><u>Call Center Manager requirements</u></strong></p><ul><li>Minimum of 10 years of management experience</li><li>College degree preferred</li><li>Experience in shared and dedicated environment</li><li>Proficient in MS Office</li><li>Customer centric behavior</li><li>Strong people management and development skills</li><li>Ability to mentor, coach and motivate others</li><li>Strong communications and presentation skills</li></ul><p><br></p><p><br></p><p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>First point of contact for our patients, providing them with exceptional customer service and support.&nbsp; Ensuring&nbsp;calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.</p><p>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel.</p><p><strong>Responsibilities</strong></p><ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls</p></li><li><p>Maintaining departmental KPI’s.</p></li><li><p>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.</p></li><li><p>Ensures call backs are completed in a timely manner.</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times.</p></li><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.</p></li><li><p>Assists the patient in the best way possible and creating a good impression</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</p></li><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.</p></li><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.</p></li><li><p>Multitask and manage the call volumes as per the call process flow.</p></li><li><p>Promote the services of the hospital to patients.</p></li><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; patient safety &amp; JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Participates and contributes to scheduled in-house training programs.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.</p></li><li><p>Maintains patient &amp; staff confidentiality.</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.</p></li><li><p>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.</p></li><li><p>Doctors calendar creation and updating &amp; maintaining doctors notes.</p></li></ul><p>Maintaining the duty change as per the unit protocol</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system. </p><p></p></section>

<p>The Contact Center Manager is a multi-faceted individual whose passion for customer service is unquestionable. The incumbent is the company’s champion for delivering world class, ‘24/7’ service to a demanding clientele, who deem the ADGT solution as mission critical to their core business. The position is suited to an individual who thrives on problem resolution, who enjoys coaching/mentoring others and who will be the service conduit between existing clients and other internal stakeholders. • Leadership of Technical Support staff to optimize productivity and performance • Design and implement training plans to ensure adequacy of technical expertise and ‘soft’ skills as per Quality Assurance measures • Understanding and deployment of industry best practices • Resolution of escalated, complex issues • Lead/Chair daily team meetings (charged with reducing client issues/outages) • Develop and maintain formal business procedures for consistency and increased productivity • Implement methodologies to improve first call resolution • Manage customer perceptions, and build strong internal/external relationships • Identify technology requirements and other resources to maximize customer support effectiveness • Liaise with Operations and Human Resources in building and maintaining a qualified customer support team through innovative recruitment, training and development • Implement innovative scheduling models for guaranteed coverage at the lowest costs • Analyze customer support performance through various statistical and reporting methods</p><p>• Bachelor’s degree or community college diploma majoring in business or technology (post secondary education is mandatory) • Minimum 2 years’ experience leading a Customer Support Centre, or Call Center team • Minimum 5 years’ of IT experience in a service role • Superior verbal, written, presentation skills • Strong analytical skills related to solving critical problems in time-critical situations and managing client expectations • Solid technical background in networking, DBMS, QA or programming, MS Office. • This is a Day Shift position, but incumbent must be “on-call” and available 24/7, either as an escalation point for client issues or in a consultative capacity for Customer Support staff • Previous experience with performance metrics and SLA agreements a definite asset Desirable • Commercial Foxpro experience • Experience creating or supporting ATM or POS solutions would be an asset</p>

<p>The Contact Center Manager is a multi-faceted individual whose passion for customer service is unquestionable. The incumbent is the company’s champion for delivering world class, ‘24/7’ service to a demanding clientele, who deem the ADGT solution as mission critical to their core business. The position is suited to an individual who thrives on problem resolution, who enjoys coaching/mentoring others and who will be the service conduit between existing clients and other internal stakeholders. • Leadership of Technical Support staff to optimize productivity and performance • Design and implement training plans to ensure adequacy of technical expertise and ‘soft’ skills as per Quality Assurance measures • Understanding and deployment of industry best practices • Resolution of escalated, complex issues • Lead/Chair daily team meetings (charged with reducing client issues/outages) • Develop and maintain formal business procedures for consistency and increased productivity • Implement methodologies to improve first call resolution • Manage customer perceptions, and build strong internal/external relationships • Identify technology requirements and other resources to maximize customer support effectiveness • Liaise with Operations and Human Resources in building and maintaining a qualified customer support team through innovative recruitment, training and development • Implement innovative scheduling models for guaranteed coverage at the lowest costs • Analyze customer support performance through various statistical and reporting methods</p><p>• Bachelor’s degree or community college diploma majoring in business or technology (post secondary education is mandatory) • Minimum 2 years’ experience leading a Customer Support Centre, or Call Center team • Minimum 5 years’ of IT experience in a service role • Superior verbal, written, presentation skills • Strong analytical skills related to solving critical problems in time-critical situations and managing client expectations • Solid technical background in networking, DBMS, QA or programming, MS Office. • This is a Day Shift position, but incumbent must be “on-call” and available 24/7, either as an escalation point for client issues or in a consultative capacity for Customer Support staff • Previous experience with performance metrics and SLA agreements a definite asset Desirable • Commercial Foxpro experience • Experience creating or supporting ATM or POS solutions would be an asset</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">About the Role: We are seeking a detail-oriented Quality Analyst to join our team in Dubai. In this role, you will conduct call audits, coach customer service agents, and produce insightful reports to drive continuous improvement and ensure adherence to quality standards. Responsibilities: Conduct systematic call audits to assess compliance with quality standards and identify improvement areas Provide one-on-one coaching and feedback to customer service agents to enhance performance Develop and maintain weekly and monthly quality performance and trend reports Identify root causes of quality issues and collaborate with stakeholders to implement corrective actions Monitor key performance indicators (KPIs) and track progress against quality targets Collaborate with operations and training teams to design and execute quality improvement initiatives Required Qualifications: 2–6 years of experience in quality analysis or a similar role within a contact center environment Proven technical expertise in call auditing methodologies and QA best practices Strong non-technical coaching, feedback, and interpersonal skills Advanced proficiency in data analysis and reporting tools (e.g., Excel, BI software) Excellent written and verbal communication skills in English High attention to detail with the ability to manage multiple priorities in a fast-paced environment Preferred Qualifications: Experience working in Dubai or familiarity with the UAE customer service landscape Certifications in quality management or call center QA (e.g., Six Sigma, QAI) Experience with QA and workforce management software (e.g., NICE, Verint, Genesys) Basic knowledge of regulatory compliance standards in telecommunications or banking sectors </div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Design, deploy, configure, and maintain Huawei core, distribution, and access switches across Data Center and IDF locations.</p></li><li><p>Manage and optimize Huawei Wireless Controller and Access Points to deliver seamless enterprise Wi-Fi connectivity for all users.</p></li><li><p>Administer and troubleshoot the Cisco IP Telephony system, including unified communications for internal, external, and incoming calls.</p></li><li><p>Manage the Imagicle UCX Suite for call accounting, usage tracking, and cost management across the IP telephony environment.</p></li><li><p>Oversee SIP trunk connectivity via Etisalat and Cisco Voice Gateways, ensuring reliable PSTN call routing and telephony integration.</p></li><li><p>Coordinate with sub-contractors team for PPM and monitor Huawei UPS systems to guarantee power backup and surge protection; manage planned maintenance within the 22-minute outage threshold.</p></li><li><p>Coordinate with sub-contractors’ team for PPM and monitor Huawei air conditioning and cooling systems in server rooms to ensure optimal climate control and equipment longevity.</p></li><li><p>Manage ANT Labs guest Wi-Fi authentication gateway for secure and controlled visitor internet access.</p></li><li><p>Oversee IDF infrastructure across all locations, ensuring clean cabling, labelling, and structured connectivity.</p></li><li><p>Coordinate with Etisalat for internet connectivity management, including SD-WAN / MPLS branch connectivity and remote access solutions.</p></li><li><p>Collaborate with the Security team to ensure network configurations align with security policies and best practices.</p></li><li><p>Maintain accurate network documentation including topology diagrams, IP schemas, asset inventories, and change logs</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>5+ years of experience in enterprise network engineering with hands-on exposure to multi-site environments.</p></li><li><p>Strong proficiency in Huawei switching and wireless technologies (CloudEngine, AirEngine product lines preferred).</p></li><li><p>Experience with Cisco IP Telephony platforms (CUCM, CME) and SIP trunk administration.</p></li><li><p>Knowledge of VoIP protocols (SIP, H.323, RTP) and call routing configuration.</p></li><li><p>Understanding of data center physical infrastructure: UPS systems, precision cooling, and structured cabling standards.</p></li><li><p>Solid command of networking fundamentals: VLANs, STP, OSPF, BGP, MPLS, QoS, DHCP, DNS.</p></li><li><p>Experience with Etisalat ISP services, including fiber internet and VPN solutions.</p></li><li><p>Proficiency in network monitoring and management tools</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p>Omorfia Group is continuously looking to connect with talented and passionate <strong>UAE Nationals (Emirati)</strong> who are interested in building a rewarding career within the beauty and wellness industry.</p><p><br></p><p>We are creating an Emirati Talent Pool for future opportunities across our brands in customer facing roles including <strong>Receptionist, Brand Ambassador, and Call Center Agent</strong>.</p><p><br></p><p>If you have excellent communication skills, enjoy interacting with people, and are passionate about delivering exceptional customer experiences, we would love to hear from you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Welcome and assist customers in a professional and friendly manner.</p></li><li><p>Deliver exceptional customer service and create a positive guest experience.</p></li><li><p>Answer customer enquiries via phone, email, WhatsApp, or in person.</p></li><li><p>Schedule appointments and maintain accurate customer records.</p></li><li><p>Promote the company's services, products, and brand values.</p></li><li><p>Support customer engagement activities, events, and promotional campaigns.</p></li><li><p>Coordinate with internal teams to ensure smooth customer journeys.</p></li><li><p>Resolve customer concerns promptly and professionally.</p></li><li><p>Maintain confidentiality and follow company policies and service standards.</p><p><br></p></li></ul><p><strong>Requirements</strong></p><ul><li><p>UAE National (Emirati) with Family Book.</p></li><li><p>High School Diploma, Diploma, or Bachelor's Degree.</p></li><li><p>Fresh graduates are encouraged to apply.</p></li><li><p>Excellent communication skills in Arabic and English.</p></li><li><p>Strong interpersonal and customer service skills.</p></li><li><p>Professional appearance and positive attitude.</p></li><li><p>Basic knowledge of Microsoft Office applications.</p></li><li><p>Willingness to work flexible shifts, including weekends if required. Customer service, reception, and call centre roles are commonly offered with flexible schedules in the UAE.</p><p><br></p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Customer-focused mindset.</p></li><li><p>Strong communication and presentation skills.</p></li><li><p>Team player with a positive attitude.</p></li><li><p>Ability to multitask in a fast-paced environment.</p></li><li><p>Problem-solving and organizational skills.</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>AWS have an exciting Electrical &amp; Mechanical Engineering Operations Traineeship opportunity in Dubai available for a UAE national with family book. AWS are committed to contributing towards the UAE’s goal of employing 75,000 Emiratis in the private sector and Ministerial Resolution No.279.<br>Amazon Web Services (AWS) is growing rapidly, and we are looking for Engineering Operations Technician Trainees to join our expanding Data Center team in Dubai.<br>Program Details<br>- Duration: 6 months, full-time (40 hours/week), with a view to become permanent at the end of the traineeship, depending on performance and business needs.<br>- Schedule: Standard Monday–Friday day schedule.<br>- The program provides exposure to the skills required for a future full-time Data Center Engineering Operations Technician role. Please note a full-time role may involve shifts, weekends, and on-call rotations.<br>- Note: Applications are reviewed on a rolling basis. For an update on your status, or to confirm your application was submitted successfully, please login to your candidate portal. Please note that we are reviewing a high volume of applications and appreciate your patience.<br>AWS Infrastructure Services (AIS)<br>AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.<br>You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.<br>Key job responsibilities<br>The Engineering Operations team are AWS’s front-line responders for hands-on troubleshooting and operations of critical infrastructure. As a Trainee, you will:<br>- Assist in maintaining and operating mechanical and electrical equipment.<br>- Support root cause analysis of equipment failures.<br>- Help troubleshoot facility and rack-level events within internal SLAs.<br>- Take daily operational readings of mechanical and electrical equipment.<br>- Use our internal CMMS (Computerized Maintenance Management System) to manage workflows.<br>- Work alongside third-party vendors and contractors onsite.<br>- You will work with equipment that supports mission-critical servers, including but not limited to: diesel generators, switchgear, UPSs, PDUs, air handling units, chillers, cooling towers, pumps, motors, VFDs, and building automation systems.<br>Physical Requirements:<br>- Working at heights and from ladders.<br>- Regularly lifting/moving up to 22kg (49lbs) unassisted, and participating in group lifts for heavier loads.<br>- Using hands to handle and manipulate small tools, wires, and objects.<br>About the team<br>About AWS<br>Diverse Experiences<br>AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. <br>Why AWS?<br>Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>Inclusive Team Culture<br>AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br>Mentorship &amp; Career Growth<br>We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. <br>Work/Life Balance<br>We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. <br>- UAE National with family book<br>- Recently graduated or enrolled in the final semester, with a Bachelor’s Degree in a relevant field (e.g., Mechanical or Electrical Engineering) Or<br>- Recently graduated from, a Technical/Trade school program (HVAC, electrician, facilities maintenance, or similar).<br>- Strong written and verbal communication skills<br>- Ability to work effectively in a team environment<br>- Good time management and organizational skills<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:<br><br>• Receive each guest call in a professional and friendly manner<br>• Maintain effective communication with all related department to ensure smooth service delivery<br>• Handle every query in a polite and courteous manner and exceed guest expectations<br>• Ensure guests are greeted by name upon calling as per the Rotana Standard<br>• Maintain an up to date knowledge of the hotel and local services<br>• Maintain an awareness of guest profile through the Opera guest profile system<br>• Complete management’s long distance call vouchers and record them on the traffic sheet<br>• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard<br>• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls<br>• Take messages for guests and management as per the required standard</p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job description:</strong></p><ul><li><p>Must have hands-on experience in a Typing Center in UAE</p></li><li><p>Must have experience with handling Visa process and all the legal requirements related to the employment in UAE</p></li><li><p>Must speak <strong>English,Arabic and Hindi</strong></p></li><li><p>Communicate with customers in English and Arabic to understand their service needs.</p></li><li><p>Excellent typing and reading skills in English and Arabic</p></li></ul><p>Location : Al Zahiya, Abu Dhabi</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Must have experience with handling Visa process and all the legal requirements related to the employment in UAE</p></li><li><p>Must speak <strong>English,Arabic and Hindi</strong></p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>Requirement Translation:</strong> Facilitate discovery sessions with Business and Product teams to extract core objectives and decompose them into precise technical specifications, user stories, and architectural requirements for engineering teams.</p></li><li><p><strong>Program Governance:</strong> Devise and manage multi-quarter roadmaps, establishing clear RACI matrices and communication cadences to keep stakeholders aligned across the organization.</p></li><li><p><strong>Operational Excellence:</strong> Leverage your background in SOC/NOC environments to ensure all AI deployments are "production-ready," focusing on observability, incident response protocols, and security compliance.</p></li><li><p><strong>Banking Integration:</strong> Navigate the complexities of financial services, including regulatory compliance, data privacy (PII), and complex stakeholder landscapes.</p></li><li><p><strong>AI Lifecycle Management:</strong> Oversee the delivery of AI-powered features, ensuring that model deployment, monitoring, and feedback loops are integrated into the broader application lifecycle.</p></li><li><p><strong>Stakeholder Orchestration:</strong> Act as the primary point of contact for executive leadership, managing expectations and providing transparent reporting on delivery risks and milestones.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Banking Experience:</strong> Minimum 5+ years in the financial services sector, with a deep understanding of the security and compliance rigors associated with banking tech.</p></li><li><p><strong>Delivery Leadership:</strong> Proven track record of leading complex delivery programs for cloud-based Web or Mobile applications.</p></li><li><p><strong>Operations Background:</strong> Direct experience with SOC (Security Operations Center) or NOC (Network Operations Center) workflows is preferred, ensuring uptime and security are built-in, not bolted-on.</p></li><li><p><strong>Cloud Fluency:</strong> Solid understanding of cloud-native architecture (Azure or AWS), specifically how modern applications consume AI services.</p></li><li><p><strong>Communication:</strong> Exceptional ability to explain complex technical trade-offs (e.g., latency vs. accuracy in AI) to non-technical business partners.</p></li><li><p><strong>Change Management:</strong> Experience leading teams through the cultural shift of adopting AI-driven workflows.</p></li></ul><p><br></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>The Dermatologist’s responsibility is mainly in the outpatient department providing Consultation services to patients with skin diseases in the Clinic.&nbsp;</p></li><li><p>He also provides consultation service to the inpatient services and has admission privileges to admit patients with skin diseases requiring inpatient care.</p></li><li><p>To perform the professional duties of a Dermatologist:</p></li><li><p>To perform his duties in the Dermatology outpatient Clinic evaluating patients with skin diseases on a daily basis.</p></li><li><p>&nbsp;Provides consultation service to inpatients in dermatology.&nbsp;</p><ol><li><p>Admit to the hospital patients with skin diseases requiring inpatient services and assume their care.</p></li></ol></li><li><p>Provides on-call emergency coverage for dermatologic emergencies.</p></li><li><p>Performs the dermatologic procedures which includes, but not limited to; photo therapy, cosmetic procedures, laser therapy, skin biopsy, cryosurgery, electrocautery, chemical peeling, curettage, excision etc.</p></li><li><p>&nbsp;Plans and maintains daily work schedules necessary for required performance of all Department functions, including leaves of absence, vacations, holiday and weekend schedules, and emergency on-call schedules after working hours.</p></li><li><p>Participates in Committees as needed.</p></li><li><p>Participates in the monthly hospital meetings</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Graduation from an approved medical school plus internship.</p></li><li><p>Three years residency in Dermatology culminating in procuring a Post Graduate Masters degree and/or equivalent Fellowships approved by DOH.</p></li><li><p>Must have DOH License to practice.</p></li><li><p>Three or more year’s exclusive practice of Dermatology since certification.</p></li><li><p>English is required to prepare documentation and it is used as the common language to communicate with different nationalities. Basic knowledge of medical Arabic desirable.</p></li><li><p>Must have a thorough knowledge of medical ethics.</p></li></ol><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong><u>Key Accountabilities:</u></strong></span></p><br><p><span><strong><u>Strategy:</u></strong></span></p><br><ul><li><p><span>Develop and implement business strategies aimed at prudently growing the market share of the Mortgage business across all mortgage products of FAB.</span></p><br></li><li><p><span>Control attrition in line with the overall strategic direction of the bank.</span></p><br></li><li><p><span>Build and sustain a long-term business profitability model by driving sales volumes through continuous product innovation and sustaining attractive product value-proposition, while controlling risk within acceptable levels through prudent lending policies and procedures.&nbsp;</span></p><br></li><li><p><span>Lead key business projects aimed at facilitating the achievement of overall strategic objectives.</span></p><br></li><li><p><span>Drive digital acquisition &amp; processes</span></p><br></li><li><p><span>Provide best in market Customer Experience</span></p><br></li></ul><p><span><strong><u>Portfolio Management:</u></strong></span></p><br><p><span><strong>Financial</strong></span></p><br><ul><li><p><span>Drive portfolio profitability through management of P&amp;L constituents. Capitalize on internal strengths and optimize utilization of resources to strategically drive product uptake and achieve organizational strategic objectives.</span></p><br></li><li><p><span>Achieve portfolio growth and performance targets through management of key financial elements including Sales, Interest &amp; Fee Incomes, Cost of Funds and other Costs, Attrition and Provisions.&nbsp;</span></p><br></li><li><p><span>Manage customer attrition through retention (proactive and reactive).</span></p><br></li><li><p><span>Maximize revenue by managing pricing for new business and existing book. Review and decision on pricing deviations.</span></p><br></li></ul><p><span><strong>Portfolio Quality and Risk Management</strong></span></p><br><ul><li><p><span>Work closely with Risk Management, Collections &amp; Recovery, Credit, Legal, &amp; third parties (developers and dealers) to maintain portfolio risk at acceptable levels and manage portfolio performance to maximize profits.&nbsp;</span></p><br></li><li><p><span>Manage portfolio risk by maintaining prudent lending policies aimed at acquiring from market segments with favorable performance, developing and adopting varying targeting strategies, and by developing effective processes &amp; procedures to minimize risk.</span></p><br></li><li><p><span>Maintain product policies in line with regulatory guidelines and as per banks growth strategy</span></p><br></li><li><p><span>Apply and maintain risk-based pricing to maximize profitability.</span></p><br></li></ul><p><span><strong><u>Product Management:</u></strong></span></p><br><p><span><strong>Existing Products&nbsp;</strong></span></p><br><ul><li><p><span>Management and enhancement of existing products aimed at optimization of value proposition, product attractiveness, and maximization of profitability.</span></p><br></li><li><p><span>Timely calibration of product parameters to sustain competitiveness, maintain acceptable risk levels, minimize costs, and improve overall profitability.</span></p><br></li><li><p><span>Reviews, amendments and additions to product features and benefits to meet customer dynamic needs and sustain product competitiveness and attractiveness.</span></p><br></li><li><p><span>Optimization of service quality standards and maintain customer satisfaction levels above industry standards.</span></p><br></li><li><p><span>Build brand equity through strategic marketing campaigns.</span></p><br></li><li><p><span>Competition benchmarking and highlight significant market changes. Propose amendments where necessary to ensure continued competitiveness and profitability.&nbsp;</span></p><br></li><li><p><span>Ensure product knowledge is maintained at optimal levels by all front lines including Branches, Sales Teams, Call Center, Priority Banking, Credit, Operations, and third-party providers.</span></p><br></li></ul><p><span><strong>New Products</strong></span></p><br><ul><li><p><span>Development of new and innovative products to cater to varying customer segments, and to create new markets targeting opportunities.&nbsp;</span></p><br></li><li><p><span>Drive for change and continuous product improvement, through identification and seizing of opportunities to target new segments and markets.</span></p><br></li><li><p><span>Planning product strategies in line with overall business and bank’s direction, and within the available resources and capabilities.</span></p><br></li><li><p><span>Thorough knowledge and understanding of the market dynamics, and competitors.</span></p><br></li><li><p><span>Remain abreast with latest industry trends and global product innovations.</span></p><br></li><li><p><span>Thorough planning and development of product programs, effective coordination across departments and leadership of task forces to facilitate timely implementation of product launches.&nbsp;</span></p><br></li></ul><p><span><strong>Campaigns/Promotions/Special Packages</strong></span></p><br><ul><li><p><span>Development of creative seasonal campaigns, promotions, and special packages to maintain share of voice, brand awareness, and boost business volumes.&nbsp;</span></p><br></li><li><p><span>Build product equity, steer targeting strategies, and facilitate customer loyalty.</span></p><br></li><li><p><span>Maximize cross-sell and up-sell opportunities through varying incentive programs.</span></p><br></li></ul><p><span><strong>Policies, Processes, and Procedures</strong></span></p><br><ul><li><p><span>Review credit parameters and policies, provide feedback to management, suggest and initiate change as and when required to ensure products are competitive, and inline with changing market trends.</span></p><br></li><li><p><span>Proactive reviews of policies, processes, and procedures in anticipation of changing market conditions to seize market opportunities and manage risk exposure within acceptable market standards.</span></p><br></li><li><p><span>Manage Mortgage products pricing policies and sustain balance between profitability and competitiveness.</span></p><br></li></ul><p><span><strong><u>External Relationships</u></strong></span></p><br><ul><li><p><span>Maintain healthy relationships with developers, dealers, employers, brokers, valuers, Property Management companies and insurers to ensure continued mutual benefit.</span></p><br></li><li><p><span>Build relationships with market information resources such as research firms, and peers in other banks. Effectively utilize the information in continuously managing the business strategy.</span></p><br></li></ul><p><span><strong><u>People</u></strong></span></p><br><ul><li><p><span>Lead the product management team into successful delivery of planned objectives.</span></p><br></li><li><p><span>Lead by example by upholding and inculcating key values.</span></p><br></li><li><p><span>Continuously provide all the necessary support to ensure optimal employee performance and moral.</span></p><br></li><li><p><span>Sustain a respectful, friendly, and constructive working atmosphere by encouraging honesty, responsibility, and by empowering subordinates.</span></p><br></li><li><p><span>Identify subordinates' needs and abilities, recommend relevant training and development programs, and facilitate career growth.</span></p><br></li></ul><p><span><strong><u>Personal Development</u></strong></span></p><br><ul><li><p><span>Steer personal career progression through effective management of personal relationships both internally and externally.</span></p><br></li><li><p><span>Recognize personal development requirements, improve capabilities through ongoing self-education.</span></p><br></li><li><p><span><span>Remain abreast with global financial, social, economic, banking, and real estate industry developments.</span></span></p><br></li></ul><br> <b>About Us:</b><br> First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br> <b>Life at FAB:</b><br> Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br> <b>Career Development:</b><br> FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br> <b>Our Values:</b><br> At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br> Join our team and be part of a journey to shape the future of banking.<br><br>Qualifications:<br><ul><li><p><span>A Master’s degree in business or equivalent.</span></p><br></li><li><p><span>Minimum of 20 years of banking experience (of which minimum 10 years in Product Management)</span></p><br></li><li><p><span>Excellent project management skills.</span></p><br></li><li><p><span>Excellent strategic development skills,</span></p><br></li><li><p><span>Must have excellent communication skills – written and verbal.</span></p><br></li><li><p><span>Good knowledge of banking operations, policies and procedures.</span></p><br></li><li><p><span>Must be able to develop and execute research program, marketing &amp; communications promotional programs.</span></p><br></li><li><p><span>Has got to be a team player with proven interpersonal and strong leadership skills.</span></p><br></li><li><p><span><span>Excellent Digital background</span></span></p><br></li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>Serves as a diagnostic radiological consultant to physicians.</p></li></ol><br><br><ol><li><p>Interprets all types of general radiological examinations.&nbsp;Interprets and performs those requiring fluoroscopy, special procedures, angiography, ultrasound, CT, and MRI scanning within the<strong>&nbsp;</strong>limits of his/her training, experience, and clinical privileges, and with the approval of the Chief of Radiology.</p></li></ol><br><ol><li><p>Participates in physician conferences and rounds.</p></li></ol><br><ol><li><p>Responsible to work with the technologists and when appropriate to instruct the technologists in specialized views and positioning of patients when unusual or difficult problems arise.</p></li></ol><br><br><ol><li><p>Participates in the Quality Improvement Program of the hospital to meet international standards.&nbsp;</p></li></ol><br><ol><li><p>Provides on-call emergency coverage.</p></li></ol><br><ol><li><p>Participates in the orientation of new technologists and new radiologist.</p></li></ol><p><strong>Responsibilities</strong></p><ol><li><p>Serves as a diagnostic radiological consultant to physicians.</p></li></ol><br><br><ol><li><p>Interprets all types of general radiological examinations.&nbsp;Interprets and performs those requiring fluoroscopy, special procedures, angiography, ultrasound, CT, and MRI scanning within the<strong>&nbsp;</strong>limits of his/her training, experience, and clinical privileges, and with the approval of the Chief of Radiology.</p></li></ol><br><ol><li><p>Participates in physician conferences and rounds.</p></li></ol><br><ol><li><p>Responsible to work with the technologists and when appropriate to instruct the technologists in specialized views and positioning of patients when unusual or difficult problems arise.</p></li></ol><br><br><ol><li><p>Participates in the Quality Improvement Program of the hospital to meet international standards.&nbsp;</p></li></ol><br><ol><li><p>Provides on-call emergency coverage.</p></li></ol><br><ol><li><p>Participates in the orientation of new technologists and new radiologist.</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Graduate of approved Medical School with a valid license to practice medicine; or certification by American Board of Radiology or possession of a FRCR (Canada) in Diagnostic Radiology or the English FRCR (or equivalent).</p></li></ul><br><ol><li><p>Specialized training or 4 years experience as a practicing radiologist.</p></li></ol><br><ol><li><p>Excellent command of oral and written English. Knowledge of Arabic language is desirable but not essential.</p></li></ol><br><ol><li><p>Must have a thorough knowledge of medical ethics, with particular reference to the obligation to maintain the confidentiality of his work; personality which inspires confidence and trust in his patients; and adhere to Bylaws, Rules and Regulations of the Medical Organization.</p></li></ol><p>&nbsp;Current licensure in country of origin and with DOH license to practice in Abu Dhabi, UAE.</p><br><ol><li><p>Communication, interpersonal skills as applied to interaction with co-workers, superiors, patients &amp; families.</p></li></ol><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.</p><p><strong>Responsibilities</strong></p><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety &amp; JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient &amp; staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>Core domain and techno-functional competencies</strong></p><ol><li><p>Strong experience with implementation and Production support of AnyPoint Platform (Mulesoft)</p></li><li><p>Strong experience in Loyalty domain and Knowledge on Salesforce Cloud products (Salesforce Loyalty Cloud, Data Cloud, Marketing Cloud, CRM).</p></li><li><p>Take up on-call rotation role and provide 24/7 technical support.</p></li><li><p>Ability to troubleshoot and resolve complex production issues efficiently, provide Root cause analysis, and provider permanent resolution.</p></li><li><p>Graphical reporting for the health of supported systems.</p></li><li><p>Coordination with respective product owner(s) for strategic enhancements to improve the systems’ resilience.</p></li></ol><p><strong>&nbsp;</strong></p><p><strong>Functional Competencies</strong></p><ol><li><p>Understanding of Consumer banking products and services such as savings accounts, loans, mortgages, credit cards, and online banking.</p></li><li><p>Strong analytical and problem-solving abilities to address complex banking challenges.</p></li><li><p>Flexibility to adapt to the rapidly changing banking landscape and new technologies.</p></li><li><p>Knowledge of best practices for change management and code releases.</p></li></ol></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Experience in software development, including proficiency in programming languages (Java, PLSQL).</p></li><li><p>Strong hands-on experience of relational databases (Oracle, PostgreSQL) and moderate knowledge NoSQL databases (like MongoDB, Dynamo DB).</p></li><li><p>Proficiency in cloud platforms and cloud architecture (AWS).</p></li><li><p>Experience in designing and using APIs, microservices, and integration solutions.</p></li><li><p>Understanding of cybersecurity principles, data privacy regulations and security architecture.</p></li><li><p>Familiarity with CI/CD pipelines, containerization (Docker, Kubernetes), and automation tools(GitHub).</p></li><li><p>Awareness of emerging technologies in Fintech, such as blockchain, AI/ML, and digital wallets.</p></li><li><p>Proficiency in architectural design tools (Visio, Draw . io).</p></li><li><p>Familiarity with project management software (JIRA, Confluence)</p></li></ol><br><p><strong>Skills</strong></p><p>Mulesoft Anypoint</p><p>Mulesoft</p><p>PLSQL</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Customer Satisfaction</p><ul><li><p>Ensure delivery, installation and/or repair of goods on time as agreed with the customers towards increased customer satisfaction</p></li><li><p>Communicate with the customer in advance and agree on a mutually suitable time for the installation or repair</p></li><li><p>In the event of not being able to reach the customers’ place as per schedule, ensure that the customers are informed well in advance to avoid inconvenience and agree on a new schedule</p></li><li><p>Provide exemplary customer service to internal &amp; external customers and ensure all customer interactions support our Customer First philosophy.</p><br></li></ul><p>Business Performance</p><br><ul><li><p>Timely &amp; efficient resolutions of all installation / repair jobs as applicable</p></li><li><p>Ensure that the repair/installation tool kit and spare parts kit are replenished and the parts stored are serviceable and in good condition</p></li><li><p>Analyze escalated customer product &amp; service issues and assist the supervisor &amp; management to resolve the same. When needed use appropriate method (warranty verification letter, one time labor and/or parts, refund, exchange, etc.,) to satisfy customers while adhering to company policy</p></li><li><p>Partner with supervisor when appropriate to resolve technically complex issues related to service &amp; product complaints. Evaluate, research &amp; recommend appropriate action</p></li><li><p>Take escalation calls from fellow team members to bring about successful closure to the customer issue</p></li><li><p>Take inbound calls as assigned and participate in task teams, projects and support the call center</p><br></li></ul><p>Professionalism</p><br><ul><li><p>Demonstrate in-depth knowledge of assigned product lines from the company catalogue</p></li><li><p>Ensure accurate &amp; complete documentation of repair jobs, DWC’s, STN’s, etc.</p></li><li><p>Ensure all submitted forms and correspondence (including time sheets and job notifications), daily &amp; monthly performance tracking reports are accurate, complete &amp; are processed efficiently and effectively</p></li><li><p>Demonstrate efficient &amp; appropriate use of resources</p></li><li><p>Assist the supervisor &amp; management staff in floor coverage, house keeping, handling &amp; training of new hires within the department</p></li><li><p>Adapt to the temporary or permanent changes in the operations and multi skill as necessary</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications: A Diploma in Mechanical or Electronics Engineering (or) a Diploma in Refrigeration &amp; Air conditioning </p><br><p>Experience: Minimum 3 years in consumer appliances / electronics industry Compulsory </p><br><p>Additional Qualifications: Read, write and speak English </p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Receptionist &amp; Guest Relation Officer – Al Futtaim Automotive&nbsp;</strong></p><br><p>Are you a <strong>UAE National</strong> looking for a part-time role in a dynamic and professional environment? �✨</p><p><br>Al Futtaim Automotive is offering an exciting opportunity to join our Toyota &amp; Lexus team as a <strong>Receptionist</strong> or <strong>Guest Relation Officer</strong> – where you’ll be the <strong>face of our brand</strong> and the first to deliver our <em>World’s Warmest Welcome</em> to every customer.</p><br><p><strong>� What’s in it for you?</strong></p><ul><li><p>A <strong>part-time role</strong> with 2 days off</p></li><li><p>Gain hands-on experience in a <strong>prestigious automotive brand</strong></p></li><li><p>Work in a <strong>customer-focused, professional environment</strong></p></li><li><p>Be part of one of the <strong>UAE’s leading automotive groups</strong></p></li></ul><p><strong>&nbsp;</strong></p><p><strong>� What you will do:</strong></p><ul><li><p>Be the <strong>first point of contact</strong> for all customers visiting our service center/ showroom</p></li><li><p>Welcome, guide, and ensure customers are connected to the right executive seamlessly</p></li><li><p>Deliver an <strong>exceptional customer journey</strong> from start to finish</p></li><li><p>Give every guest a warm send-off, ensuring they leave feeling valued and cared for</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>UAE National with Family Book</strong> (mandatory)</p></li><li><p>Fluent in English with strong communication skills</p></li><li><p>Customer service experience is an added advantage</p></li><li><p>Basic knowledge of MS Office (Excel preferred)</p></li><li><p>High school diploma or higher</p></li></ul><p><strong>&nbsp;</strong></p><p><strong>� About the role:</strong></p><p>You’ll be working in a busy workshop environment, and you will be engaging with customers and colleagues across all levels. If you are <strong>motivated, customer-focused, and passionate about cars</strong>, this is your chance to shine!</p><br><p>✨ Apply today and take the first step into building your career with&nbsp;<strong>Al Futtaim Automotive</strong>.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety &amp; JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient &amp; staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment&nbsp; based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp;patient safety &amp; JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient &amp; staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul><p></p></section>