وظائف كول سنتر - ابو ظبي الإمارات

<p><strong><u>Call Center Manager duties and responsibilities:</u></strong></p><ul><li>Manage the call center to achieve quantitative and qualitative objectives</li><li>Plan and implement the overall strategy</li><li>Track and measure productivity and compare to benchmarks</li><li>Offer solutions for improvement</li><li>Identify bottlenecks and suggest solutions</li><li>Manage and train other call center staff</li><li>Ensure employee satisfaction</li><li>Build relationships with staff and clients</li><li>Create a welcoming and motivating environment for employees</li><li>Oversee and manage the full capacity of call center</li></ul><p><strong><u>Call Center Manager requirements</u></strong></p><ul><li>Minimum of 10 years of management experience</li><li>College degree preferred</li><li>Experience in shared and dedicated environment</li><li>Proficient in MS Office</li><li>Customer centric behavior</li><li>Strong people management and development skills</li><li>Ability to mentor, coach and motivate others</li><li>Strong communications and presentation skills</li></ul><p><br></p><p><br></p><p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>First point of contact for our patients, providing them with exceptional customer service and support.&nbsp; Ensuring&nbsp;calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.</p><p>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel.</p><p><strong>Responsibilities</strong></p><ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls</p></li><li><p>Maintaining departmental KPI’s.</p></li><li><p>Liaising with the supervisor and the HOD to improve KPI’s and overall patient experience.</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.</p></li><li><p>Ensures call backs are completed in a timely manner.</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times.</p></li><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.</p></li><li><p>Assists the patient in the best way possible and creating a good impression</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.</p></li><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.</p></li><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.</p></li><li><p>Multitask and manage the call volumes as per the call process flow.</p></li><li><p>Promote the services of the hospital to patients.</p></li><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control,&nbsp; patient safety &amp; JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Participates and contributes to scheduled in-house training programs.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.</p></li><li><p>Maintains patient &amp; staff confidentiality.</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.</p></li><li><p>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.</p></li><li><p>Doctors calendar creation and updating &amp; maintaining doctors notes.</p></li></ul><p>Maintaining the duty change as per the unit protocol</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system. </p><p></p></section>

<p>The Contact Center Manager is a multi-faceted individual whose passion for customer service is unquestionable. The incumbent is the company’s champion for delivering world class, ‘24/7’ service to a demanding clientele, who deem the ADGT solution as mission critical to their core business. The position is suited to an individual who thrives on problem resolution, who enjoys coaching/mentoring others and who will be the service conduit between existing clients and other internal stakeholders. • Leadership of Technical Support staff to optimize productivity and performance • Design and implement training plans to ensure adequacy of technical expertise and ‘soft’ skills as per Quality Assurance measures • Understanding and deployment of industry best practices • Resolution of escalated, complex issues • Lead/Chair daily team meetings (charged with reducing client issues/outages) • Develop and maintain formal business procedures for consistency and increased productivity • Implement methodologies to improve first call resolution • Manage customer perceptions, and build strong internal/external relationships • Identify technology requirements and other resources to maximize customer support effectiveness • Liaise with Operations and Human Resources in building and maintaining a qualified customer support team through innovative recruitment, training and development • Implement innovative scheduling models for guaranteed coverage at the lowest costs • Analyze customer support performance through various statistical and reporting methods</p><p>• Bachelor’s degree or community college diploma majoring in business or technology (post secondary education is mandatory) • Minimum 2 years’ experience leading a Customer Support Centre, or Call Center team • Minimum 5 years’ of IT experience in a service role • Superior verbal, written, presentation skills • Strong analytical skills related to solving critical problems in time-critical situations and managing client expectations • Solid technical background in networking, DBMS, QA or programming, MS Office. • This is a Day Shift position, but incumbent must be “on-call” and available 24/7, either as an escalation point for client issues or in a consultative capacity for Customer Support staff • Previous experience with performance metrics and SLA agreements a definite asset Desirable • Commercial Foxpro experience • Experience creating or supporting ATM or POS solutions would be an asset</p>

<p>The Contact Center Manager is a multi-faceted individual whose passion for customer service is unquestionable. The incumbent is the company’s champion for delivering world class, ‘24/7’ service to a demanding clientele, who deem the ADGT solution as mission critical to their core business. The position is suited to an individual who thrives on problem resolution, who enjoys coaching/mentoring others and who will be the service conduit between existing clients and other internal stakeholders. • Leadership of Technical Support staff to optimize productivity and performance • Design and implement training plans to ensure adequacy of technical expertise and ‘soft’ skills as per Quality Assurance measures • Understanding and deployment of industry best practices • Resolution of escalated, complex issues • Lead/Chair daily team meetings (charged with reducing client issues/outages) • Develop and maintain formal business procedures for consistency and increased productivity • Implement methodologies to improve first call resolution • Manage customer perceptions, and build strong internal/external relationships • Identify technology requirements and other resources to maximize customer support effectiveness • Liaise with Operations and Human Resources in building and maintaining a qualified customer support team through innovative recruitment, training and development • Implement innovative scheduling models for guaranteed coverage at the lowest costs • Analyze customer support performance through various statistical and reporting methods</p><p>• Bachelor’s degree or community college diploma majoring in business or technology (post secondary education is mandatory) • Minimum 2 years’ experience leading a Customer Support Centre, or Call Center team • Minimum 5 years’ of IT experience in a service role • Superior verbal, written, presentation skills • Strong analytical skills related to solving critical problems in time-critical situations and managing client expectations • Solid technical background in networking, DBMS, QA or programming, MS Office. • This is a Day Shift position, but incumbent must be “on-call” and available 24/7, either as an escalation point for client issues or in a consultative capacity for Customer Support staff • Previous experience with performance metrics and SLA agreements a definite asset Desirable • Commercial Foxpro experience • Experience creating or supporting ATM or POS solutions would be an asset</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">About the Role: We are seeking a detail-oriented Quality Analyst to join our team in Dubai. In this role, you will conduct call audits, coach customer service agents, and produce insightful reports to drive continuous improvement and ensure adherence to quality standards. Responsibilities: Conduct systematic call audits to assess compliance with quality standards and identify improvement areas Provide one-on-one coaching and feedback to customer service agents to enhance performance Develop and maintain weekly and monthly quality performance and trend reports Identify root causes of quality issues and collaborate with stakeholders to implement corrective actions Monitor key performance indicators (KPIs) and track progress against quality targets Collaborate with operations and training teams to design and execute quality improvement initiatives Required Qualifications: 2–6 years of experience in quality analysis or a similar role within a contact center environment Proven technical expertise in call auditing methodologies and QA best practices Strong non-technical coaching, feedback, and interpersonal skills Advanced proficiency in data analysis and reporting tools (e.g., Excel, BI software) Excellent written and verbal communication skills in English High attention to detail with the ability to manage multiple priorities in a fast-paced environment Preferred Qualifications: Experience working in Dubai or familiarity with the UAE customer service landscape Certifications in quality management or call center QA (e.g., Six Sigma, QAI) Experience with QA and workforce management software (e.g., NICE, Verint, Genesys) Basic knowledge of regulatory compliance standards in telecommunications or banking sectors </div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures</p><p>These are the main responsibilities of this role</p><br><p>RESPONSIBILITIES:</p><p>Handle inbound &amp; outbound calls according to procedures, guidelines, and</p><p>schedules set by organization , call center.</p><p>Proactively offer customer to register IVR and SMS service according to</p><p>procedures and guidelines</p><p>Escalate customer queries and complaints as necessary.</p><p>Follows up with customer via telephone or email following initial sales contact</p><p>Explain products or services and prices, and answer all the customers questions.</p><p>Polite and courteous when dealing with customers all the time.</p><p>Obtain customer information such as name, address, and reactions of prospects</p><p>contacted enter orders into computers.</p><p>Keep accurate data on all tasks performed as per defined format,</p><p>Keep customer documents secured and filed accordingly</p><p>Initiate outbound calls to NTB (New to Bank) prospect customers as well as</p><p>existing BANK customers.</p><p>Meet or exceed the daily, weekly, and monthly sales targets set by the</p><p>Management.</p><p>Proactively cross seel and up sell the various bank products to customers or</p><p>caller that qualify</p><p>Escalate hazard /potential risk immediately, via the proper channels</p><p>Adherance to all BANK policies.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Required to work on shifts</p><p>Required to work 6 days a week</p><p>Required to do overtime when necessary</p><p>Required to perform additional tasks when necessary</p><p>Specialist Skills / Technical Knowledge Required for this role:</p><p>Strong communication skills</p><p>Ability to interact with customers of all levels</p><p>Ability to perform basic mathematical computation</p><p>Good working knowledge of Microsoft Office</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Design, deploy, configure, and maintain Huawei core, distribution, and access switches across Data Center and IDF locations.</p></li><li><p>Manage and optimize Huawei Wireless Controller and Access Points to deliver seamless enterprise Wi-Fi connectivity for all users.</p></li><li><p>Administer and troubleshoot the Cisco IP Telephony system, including unified communications for internal, external, and incoming calls.</p></li><li><p>Manage the Imagicle UCX Suite for call accounting, usage tracking, and cost management across the IP telephony environment.</p></li><li><p>Oversee SIP trunk connectivity via Etisalat and Cisco Voice Gateways, ensuring reliable PSTN call routing and telephony integration.</p></li><li><p>Coordinate with sub-contractors team for PPM and monitor Huawei UPS systems to guarantee power backup and surge protection; manage planned maintenance within the 22-minute outage threshold.</p></li><li><p>Coordinate with sub-contractors’ team for PPM and monitor Huawei air conditioning and cooling systems in server rooms to ensure optimal climate control and equipment longevity.</p></li><li><p>Manage ANT Labs guest Wi-Fi authentication gateway for secure and controlled visitor internet access.</p></li><li><p>Oversee IDF infrastructure across all locations, ensuring clean cabling, labelling, and structured connectivity.</p></li><li><p>Coordinate with Etisalat for internet connectivity management, including SD-WAN / MPLS branch connectivity and remote access solutions.</p></li><li><p>Collaborate with the Security team to ensure network configurations align with security policies and best practices.</p></li><li><p>Maintain accurate network documentation including topology diagrams, IP schemas, asset inventories, and change logs</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>5+ years of experience in enterprise network engineering with hands-on exposure to multi-site environments.</p></li><li><p>Strong proficiency in Huawei switching and wireless technologies (CloudEngine, AirEngine product lines preferred).</p></li><li><p>Experience with Cisco IP Telephony platforms (CUCM, CME) and SIP trunk administration.</p></li><li><p>Knowledge of VoIP protocols (SIP, H.323, RTP) and call routing configuration.</p></li><li><p>Understanding of data center physical infrastructure: UPS systems, precision cooling, and structured cabling standards.</p></li><li><p>Solid command of networking fundamentals: VLANs, STP, OSPF, BGP, MPLS, QoS, DHCP, DNS.</p></li><li><p>Experience with Etisalat ISP services, including fiber internet and VPN solutions.</p></li><li><p>Proficiency in network monitoring and management tools</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job description</strong></p><p><strong>Work Location : Abu Dhabi, Shahama</strong></p><p>Work Timings : Day Shift</p><p>Work Week : Monday to Saturday</p><p>Off Days : Sunday</p><p><strong>Roles and Responsibilities</strong></p><ul><li>Handle both inbound and outbound calls professionally, ensuring prompt and effective resolution of customer inquiries.</li><li>Accurately document all customer interactions in the CRM system to maintain up-to-date records.</li><li>Identify, prioritize, and escalate issues that require further attention to ensure timely resolution.</li><li>Provide customers with clear, detailed information about products and services, helping them make informed decisions.</li><li>Use strong problem-solving abilities to address complaints and offer suitable solutions.</li><li>Maintain an in-depth understanding of products and services to confidently answer customer questions.</li><li>Meet individual and team performance goals, contributing to the overall success of the call center.</li><li>Build and sustain positive relationships with customers, fostering satisfaction and long-term loyalty.</li><li>Collaborate with team members to exchange knowledge, insights, and best practices, driving overall team performance.</li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><br></p><ul><li>A Bachelor's degree in a relevant field, demonstrating a strong foundation in customer service principles.</li><li>At least <strong>2 years of experience in a call center or customer service role</strong>, with a proven track record of success.</li><li>Certification in customer service or related fields is highly preferred, showcasing a commitment to ongoing professional growth.</li><li>Experience in the telecommunications or e-commerce sectors is preferred, bringing relevant industry expertise.</li><li>Proficiency in English is mandatory.</li></ul><p>Job Type: Full-time</p><p>Pay: <strong>Up to AED5,000.00 per month</strong></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Monitor and maintain data center infrastructure, including servers, storage, network devices, UPS systems, and cooling equipment.</p></li><li><p>Perform installation, configuration, troubleshooting, and maintenance of hardware and software.</p></li><li><p>Manage rack installations, structured cabling, and equipment deployment.</p></li><li><p>Monitor environmental conditions and ensure compliance with operational standards.</p></li><li><p>Coordinate preventive and corrective maintenance activities.</p></li><li><p>Support disaster recovery and business continuity initiatives.</p></li><li><p>Maintain documentation, asset inventory, and change management records.</p></li><li><p>Work with vendors and service providers for equipment support and maintenance.</p></li><li><p>Ensure compliance with security, safety, and operational procedures.</p></li><li><p>Participate in on-call support and incident response activities.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's Degree in Computer Science, Information Technology, Electrical Engineering, or related field.</p></li><li><p>3–7 years of experience in Data Center Operations or Infrastructure Management.</p></li><li><p>Strong knowledge of:</p></li><li><p>Servers (Dell, HPE, Lenovo)</p></li><li><p>Storage Systems (NetApp, EMC, Pure Storage)</p></li><li><p>Networking (Cisco, Juniper, Arista)</p></li><li><p>Virtualization (VMware, Hyper-V)</p></li><li><p>Data Center Power &amp; Cooling Systems</p></li><li><p>Experience with monitoring tools and DCIM platforms.</p></li><li><p>Familiarity with ITIL processes.</p></li><li><p>Relevant certifications preferred:</p></li><li><p>Cisco CCNA/CCNP</p></li><li><p>VMware VCP</p></li><li><p>CompTIA Server+</p></li><li><p>CDCP/CDCS (Certified Data Centre Professional/Specialist)</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>General</p><ul><li><p>Makes patients and their families feel welcome in the hospital.</p></li><li><p>Exhibits care and service with empathy.</p></li><li><p>Provides personalized service by identifying regular patients, greeting patients by name and maintains their details.</p></li><li><p>Maintain the Key Result Areas (KRAs) / Key Performance Indicators (KPIs) related to each section as describing in details in “Orientation Checklist” in the appendices.</p></li><li><p>section Arranges for an interpreter as needed.</p></li><li><p>Recognizes patients in need of immediate medical attention and activates appropriate response systems.</p></li><li><p>Facilitates communication between Front Office Executives and patient/customer and other members of the health care discipline.</p></li><li><p>Coordinates customer care services beyond the reception area.</p></li><li><p>Relays feedback from patients and their families to the Front Office In Charge.</p></li><li><p>Greets patients and their families and enquires about the nature of their visit / call and implements appropriate course of action.</p></li><li><p>Protects patients' rights by maintaining confidentiality of personal and financial information.</p></li><li><p>Maintains operations by following policies and procedures, reporting needed changes to the Customer Relations Manager.</p></li><li><p>Contributes to team effort by accomplishing related results as needed</p></li><li><p>Competence is demonstrated in all performance output areas</p></li><li><p>Meet patient and customer expectations and maintain quality service principles&nbsp;</p></li><li><p>Manages complaints in a time sensitive manner&nbsp;</p></li><li><p>Document and resole complaint where applicable&nbsp;</p></li><li><p>Participate in Quality Improvement projects</p></li><li><p>Company values are demonstrated in behaviour</p></li><li><p>Participates in educational programs, in-service meetings and trainings as directed&nbsp;</p></li><li><p>Attends meetings as required</p></li></ul><br><ol start="2"><li><p>&nbsp;Customer Service&nbsp;</p></li></ol><ul><li><p>Recognizes patients in need of immediate medical attention and activates appropriate response systems.</p></li><li><p>Directs patients to the right department by escorting them.</p></li><li><p>Facilitates communication between Front Office Executives and patient/customer and other members of the health care discipline.</p></li><li><p>Coordinates customer care services beyond the reception area.</p></li><li><p>Conduct daily patient satisfaction survey</p></li><li><p>Conduct daily patient visit</p></li><li><p>Relays feedback from patients and their families to the Customer Relations Manager</p></li></ul><br><ol start="3"><li><p>&nbsp;Call Center</p></li></ol><ul><li><p>Answers incoming calls within 3 rings</p></li><li><p>Responds to callers' needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first call resolution.</p></li><li><p>Answers caller's questions at the same time tries to obtain full understanding of what information is being requested.</p></li><li><p>Understands the requirement of the callers and provides information accordingly. Provides accurate information about the services offered by the Hospital.</p></li><li><p>Directs calls to the appropriate department/individuals; both external &amp; internal calls.</p></li><li><p>Maintains an accurate telephone directory to ensure connecting callers to the desired destination.</p></li><li><p>Conducts appointment bookings for the clinics.</p></li><li><p>Provides physician referrals to callers.</p></li><li><p>Exhibits urgent call management techniques and diplomacy while dealing with difficult situations.</p></li><li><p>Responds to caller query/ problems within assigned level of authority.&nbsp;</p></li><li><p>Reports in a detailed and accurate manner to the Call Center Supervisor, when required.</p></li><li><p>Ensures the caller is on hold when transferring or briefly leaving the line and informs the caller prior to doing so.</p></li><li><p>Directs complaints to the concerned department and transfers extremely difficult callers to the Call Center Front Office In Charge</p><br></li></ul><ol start="4"><li><p>&nbsp;Outpatient Clinics</p></li></ol><ul><li><p>Registers new patients in the Information Technology system ensuring accurate information is collected and opens new medical record accordingly.</p></li><li><p>Messages are taken and delivered to appropriate individuals within set time frame&nbsp;</p></li><li><p>Telephone etiquette principles are followed&nbsp;</p></li><li><p>Patient demographic data and accurate eligibility details collected and entered into system as per company standards&nbsp;</p></li><li><p>Schedules appointments, collects payments, enters charges, performs back office work and issues receipts as specified in the duty rota.&nbsp;</p></li><li><p>Communicates all relevant information to Front Office In Charge on a daily basis.</p></li><li><p>Expedites flow of visitors/patients and ensures that each person receives customer care service that exceeds expectations by providing a welcoming environment.</p></li><li><p>Provides information about medical insurance coverage to patients and checks with the accounts/insurances department to ensure accurate information before sending the patient to the doctor.</p></li><li><p>Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.</p></li><li><p>Recognizes patients in need of immediate medical attention and activates appropriate response systems.</p></li><li><p>Patient / Customer are welcomed and received according to company procedure&nbsp;</p></li><li><p>Registration forms are signed and filed.&nbsp;</p></li><li><p>Insurance Card copies kept on patient files/system.&nbsp;</p></li><li><p>Patient attendance confirmed by entering data into the system as per company standards. Patient medical records requested where applicable.&nbsp;</p></li><li><p>Financial Consent Form signed by patient/legal guardian&nbsp;</p></li><li><p>Act as source of information about hospital/clinic services, policies and rules</p><br></li></ul><ol start="5"><li><p>&nbsp;Inpatient Wards</p></li></ol><ul><li><p>Patients are pre-admitted as per pre-admission procedure&nbsp;</p></li><li><p>Patients are informed of documentation required and relevant financial aspects, for admission&nbsp;</p></li><li><p>Patients are discharged as per procedure&nbsp;</p></li><li><p>Discharge records are completed and processed as per procedure&nbsp;</p><br></li></ul><ol start="6"><li><p>&nbsp;Billing</p></li></ol><ul><li><p>Generation of timely and accurate bills, receipts and refunds as per hospital policy.</p></li><li><p>Collecting and remitting cash.&nbsp;</p></li><li><p>Remit all the bills/ cash accurately to finance at the end of the shift&nbsp;</p></li><li><p>Generation of cash/credit summary and reports on a daily basis&nbsp;</p></li><li><p>Daily reconciliation of collection summary with cash remittance&nbsp;</p></li><li><p>Updating of patient accounts daily&nbsp;</p></li><li><p>Checking on interim bills and following up on patients for further deposits&nbsp;</p></li><li><p>Reconciliation of charges posted bills not raised on a daily basis</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Ability to analyze and solve problems.</p><br><ol><li><p>Ability to demonstrate highly developed communication and organizational skills at all levels.</p></li></ol></li></ol><br><ol start="2"><li><p>Ability to manage difficult patient situations, responding promptly to the needs of the patient, soliciting feedback to improve service, responding to requests for service/assistance.</p></li></ol><br><ol start="3"><li><p>Ability to provide compassionate care that is respectful to patients' cultural preferences.</p></li></ol><br><ol start="4"><li><p>Ability to review procedures and implement new models of service delivery to satisfy Patient and Customer and organizational requirements.</p></li></ol><br><ol start="5"><li><p>Ability to work autonomously with minimal supervision and in a team within a complex clinical setting.</p></li></ol><br><ol start="6"><li><p>Administrative Skills: Attention to details, Good telephone etiquettes, Team player, Stress management and Time management skill.</p></li></ol><br><ol start="7"><li><p>Dedicated, polite, professional, light hearted, intelligent, trustworthy, empathetic, organized and able to multitask.</p></li></ol><br><ol start="8"><li><p>Demonstrated commitment to quality outcomes&nbsp;</p></li></ol><br><ol start="9"><li><p>Demonstrates knowledge and practice of confidentiality policy.&nbsp;</p></li></ol><br><ol start="10"><li><p>Diploma or Graduate in any discipline.</p></li></ol><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Development:</p><ul><li><p>Design, develop, and implement Kafka-based solutions to meet business requirements, utilizing Confluent Control Center, KSQLDB, Kafka Streams, and Kafka Connect.</p></li><li><p>Write and maintain high-quality code for Kafka producers, consumers, and stream processing applications.</p></li><li><p>Develop and manage Kafka connectors for seamless integration with external systems, ensuring data consistency and reliability.</p></li><li><p>Utilize Kafka Streams for real-time processing of streaming data, transforming and enriching data as it flows through the pipeline.</p></li><li><p>Employ KSQLDB for stream processing tasks, including real-time analytics and transformations.</p></li><li><p>Collaborate with data engineers, software developers, and DevOps teams to integrate Kafka solutions with existing systems.</p></li><li><p>Ensure all Kafka-based solutions are scalable, secure, and optimized for performance.</p></li></ul><p>User Acceptance Testing (UAT):</p><ul><li><p>Develop and execute UAT plans to validate Kafka solutions, including components such as Kafka Streams, KSQLDB, and Kafka Connect, before deployment to production.</p></li><li><p>Work closely with QA teams to identify and resolve defects during the UAT phase.</p></li><li><p>Ensure all UAT activities comply with the organization’s standards and best practices.</p></li><li><p>Provide detailed reports on UAT outcomes and work with developers to implement necessary fixes.</p></li></ul><p>Production Support:</p><ul><li><p>Monitor and maintain Kafka clusters, including components like Confluent Control Center, to ensure high availability and reliability of data streaming services.</p></li><li><p>Troubleshoot and resolve issues related to Kafka performance, latency, and data integrity, including issues specific to Kafka Streams, KSQLDB, and Kafka Connect.</p></li><li><p>Perform routine maintenance tasks such as patching, upgrades, and backups for Kafka clusters and associated components.</p></li><li><p>Implement monitoring solutions to proactively identify and mitigate potential production issues, leveraging Confluent Control Center for comprehensive cluster visibility.</p></li><li><p>Provide 24/7 support for production systems, including participation in on-call rotation.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.</p><p>Experience:</p><ul><li><p>3+ years of hands-on experience with Apache Kafka and Confluent Kafka in a production environment, including experience with Confluent Control Center, KSQLDB, Kafka Streams, and Kafka Connect.</p></li><li><p>Proven experience in Kafka development, including producer and consumer API, stream processing, and connector development.</p></li><li><p>Experience with Kafka cluster management, including setup, configuration, monitoring, and troubleshooting.</p></li><li><p>Familiarity with distributed systems, microservices architecture, and event-driven design patterns.</p></li><li><p>Experience with cloud platforms (e.g., AWS, Azure) and containerization (Kubernetes) is a plus.</p></li></ul><p>Technical Skills:</p><ul><li><p>Proficiency in programming languages such as Java, Python, or Scala.</p></li><li><p>Strong knowledge of Kafka internals, including brokers, zookeepers, topics, partitions, and offsets.</p></li><li><p>Experience with monitoring tools (e.g., Prometheus, Grafana) and logging frameworks (e.g., Log4j, ELK Stack).</p></li><li><p>Proficiency in using Confluent Control Center for monitoring, managing, and optimizing Kafka clusters.</p></li><li><p>Expertise in Kafka Streams for building scalable, fault-tolerant stream processing applications.</p></li><li><p>Experience with KSQLDB for real-time processing and analytics on Kafka topics.</p></li><li><p>Strong understanding of Kafka Connect for integrating Kafka with external data sources and sinks.</p></li><li><p>Understanding of networking, security, and compliance aspects related to Kafka.</p></li><li><p>Familiarity with CI/CD pipelines and automation tools (e.g., Jenkins, GitLab CI).</p></li></ul></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction.</li><li>Utilize active listening skills to accurately assess customer needs and provide tailored solutions, enhancing the customer experience.</li><li>Document customer interactions in detail using CRM software, ensuring accurate records for future reference and follow-up.</li><li>Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Degree in communications or business is a plus.</p></li><li><p>1-3 years of experience in a customer service or call center environment preferred, showcasing relevant skills.</p></li><li><p>Fluency in English is mandatory, with proficiency in additional languages being highly beneficial for diverse customer interactions.</p></li><li><p>Familiarity with CRM systems and technology tools to effectively manage customer interactions and data.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">About the Role: Telesales Representative with experience in Direct Sales : profiles who had previously worked in roles involving direct interaction with potential customers to promote and sell banking products and financial services. This often includes field-based experience. The role is a hybrid between an Outside Sales Representative and a Call Center Agent or Telesales, combining proactive outbound sales efforts with strong customer engagement skills. We are seeking a highly motivated Telesales Representative with strong experience in Direct Sales, particularly in the banking and financial services sector. This is a hybrid role, combining telesales expertise with occasional field-based client engagement. The successful candidate will be responsible for conducting proactive outbound calls to promote and sell financial products, mainly credit cards and personal loans, on behalf of our partner banks in KSA. </div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p>Omorfia Group is continuously looking to connect with talented and passionate <strong>UAE Nationals (Emirati)</strong> who are interested in building a rewarding career within the beauty and wellness industry.</p><p><br></p><p>We are creating an Emirati Talent Pool for future opportunities across our brands in customer facing roles including <strong>Receptionist, Brand Ambassador, and Call Center Agent</strong>.</p><p><br></p><p>If you have excellent communication skills, enjoy interacting with people, and are passionate about delivering exceptional customer experiences, we would love to hear from you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Welcome and assist customers in a professional and friendly manner.</p></li><li><p>Deliver exceptional customer service and create a positive guest experience.</p></li><li><p>Answer customer enquiries via phone, email, WhatsApp, or in person.</p></li><li><p>Schedule appointments and maintain accurate customer records.</p></li><li><p>Promote the company's services, products, and brand values.</p></li><li><p>Support customer engagement activities, events, and promotional campaigns.</p></li><li><p>Coordinate with internal teams to ensure smooth customer journeys.</p></li><li><p>Resolve customer concerns promptly and professionally.</p></li><li><p>Maintain confidentiality and follow company policies and service standards.</p><p><br></p></li></ul><p><strong>Requirements</strong></p><ul><li><p>UAE National (Emirati) with Family Book.</p></li><li><p>High School Diploma, Diploma, or Bachelor's Degree.</p></li><li><p>Fresh graduates are encouraged to apply.</p></li><li><p>Excellent communication skills in Arabic and English.</p></li><li><p>Strong interpersonal and customer service skills.</p></li><li><p>Professional appearance and positive attitude.</p></li><li><p>Basic knowledge of Microsoft Office applications.</p></li><li><p>Willingness to work flexible shifts, including weekends if required. Customer service, reception, and call centre roles are commonly offered with flexible schedules in the UAE.</p><p><br></p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Customer-focused mindset.</p></li><li><p>Strong communication and presentation skills.</p></li><li><p>Team player with a positive attitude.</p></li><li><p>Ability to multitask in a fast-paced environment.</p></li><li><p>Problem-solving and organizational skills.</p></li></ul><p></p></section>

<p>Landlord & Agents Relationship Management Serve as a primary point of contact between landlords and agents regarding property viewings and availability. Handle incoming calls and respond to inquiries in a professional and timely manner. Build and maintain strong relationship with landlords to support satisfaction and trust. Cold-Calling Experience Conducted high?volume outbound calls to landlords in order to bring listing availabilities. Scheduled listing appointments and follow ups, maintaining an organized pipeline of warm and hot leads. Built rapport quickly using confident, friendly communication tailored to each landlord’s personality and needs. Ability to assess market pricing and recommend competitive listing prices to landlords if necessary. Reporting & Documentation Prepare and submit reports to line manager. Ensures all records are updated regularly in our internal database. Provide line manager with updates regarding the status of listings, landlords communications, and ongoing tasks. Uphold confidentiality and accuracy of all listing data records. Market Knowledge & Compliance Maintain up-to-date knowledge of Abu Dhabi real estate market trends, pricing and developments. Awareness of new project launches or high demand property types like studios, villas, 1bhk, etc. Ensure all listings meet regulatory requirements and company standards. Familiarity with popular Abu Dhabi areas to know property demand levels. Maintains ethical standards and transparent communication throughout the transaction process.</p><p>Qualifications & Skills Bachelor’s Degree in any field; Proven experience as a listing agent in Abu Dhabi. Prior experience as a tele-caller or call center agent is preferred. Fluency in English; Arabic speaker is mandatory</p>

<br><p>We are looking for a proactive and technically skilled Data Center Smart Hands (Hands & Feet) resource to provide onsite operational and physical support for a telecom client in Dubai. The role involves assisting remote IT teams with hardware handling, cabling, installations, troubleshooting, and maintaining data center infrastructure.<br></p><p><strong>Key Responsibilities</strong><br></p><ul><li><p>Provide onsite support in the data center for remote IT and network teams.</p></li><li><p>Perform rack and stack activities (installation, decommissioning, relocation of servers and network devices).</p></li><li><p>Handle cabling tasks (fiber and copper patching, labeling, tracing, and organizing).</p></li><li><p>Support hardware troubleshooting and replacement (servers, storage devices, network hardware).</p></li><li><p>Assist in power cycling, equipment reboots, and basic diagnostics as per instructions.</p></li><li><p>Maintain asset inventory and update documentation regularly.</p></li><li><p>Monitor environmental conditions (temperature, power, alerts) and report deviations.</p></li><li><p>Ensure compliance with data center safety, security, and access protocols.</p></li><li><p>Coordinate with vendors for hardware support and maintenance activities.</p></li><li><p>Provide timely updates and adhere to SLAs and shift schedules.<br></p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Experience in Data Center Operations / Smart Hands Support / IT Infrastructure Support.</p></li><li><p>Basic understanding of:</p><ul><li><p>Server hardware (Dell, HP, Cisco, etc.)</p></li><li><p>Networking devices (routers, switches, firewalls)</p></li><li><p>Cabling standards (fiber, Ethernet)</p></li></ul></li><li><p>Experience in rack & stack, patching, and physical hardware handling.</p></li><li><p>Familiarity with data center layout, power systems, and cooling.</p></li><li><p>Ability to follow technical instructions from remote teams.</p></li><li><p>Good documentation and reporting skills.</p></li><li><p>Physically fit for handling equipment and working in data center environments.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>Network Automation &amp; Platform Engineering</strong></p><ul><li><p>Lead automation, design and optimization of enterprise network platforms including Cisco Catalyst Center, ACI, SD-Access, ISE and &nbsp;Wireless.</p></li><li><p>Design and implement end-to-end automation workflows for provisioning, configuration management, compliance validation, and lifecycle operations.</p></li><li><p>Develop API-driven integrations between Cisco platforms and enterprise systems (e.g., ServiceNow, Orion etc.).</p></li><li><p>Automate Cisco Catalyst Center workflows include device onboarding, configuration deployment, assurance, and reporting.</p></li><li><p>Automate identity and policy workflows using Cisco ISE APIs (authentication, authorization, segmentation, profiling).</p></li><li><p>Enable policy-driven automation for Cisco SD-Access fabric provisioning and segmentation.</p></li><li><p>Automate ACI operations include EPG/BD/Contract provisioning, policy deployment, and configuration validation.</p></li><li><p>Drive Infrastructure-as-Code (IaC), NetDevOps practices, and automated network lifecycle management.</p></li><li><p>Utilize APIs, scripting, and orchestration tools to improve operational efficiency and reduce manual intervention.</p></li><li><p>Reduce manual operations through standardization, orchestration, and self-service capabilities.</p></li></ul><p><strong>Cisco Enterprise Technologies</strong></p><p>Serve as the design authority for:</p><ul><li><p>Cisco ACI (Data Center Fabric Automation)</p></li><li><p>Cisco Catalyst Center (DNAC) Campus Automation &amp; Assurance</p></li><li><p>Cisco SD-Access Policy Based Campus Fabric</p></li><li><p>Cisco Identity Services Engine (ISE)</p></li><li><p>Cisco Enterprise Wireless Solutions (WLC)</p></li><li><p>Cisco Nexus Data Center Infrastructure</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Experience</strong></p><ul><li><p>10+ years of enterprise network engineering and architecture experience.</p></li><li><p>Proven experience deploying and delivering large-scale enterprise environments.</p></li><li><p>Strong hands-on experience with Cisco ACI, SD-Access, Catalyst Center, ISE and Enterprise Wireless.</p></li><li><p>Experience with Cisco Catalyst Center automation, assurance, and API integrations.</p></li><li><p>Experience supporting multinational organizations with geographically distributed offices.</p></li></ul><p><strong>Automation &amp; Development Skills</strong></p><p>Strong experience with:</p><ul><li><p>Python scripting for network automation</p></li><li><p>Terraform or similar automation tools</p></li><li><p>REST APIs integration and automation</p></li><li><p>Infrastructure as Code (IaC) concepts</p></li></ul><p><br></p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Prepare detailed 2D and 3D engineering drawings using AutoCAD, Revit, and BIM software.</p></li><li><p>Develop data center floor layouts, rack elevations, containment systems, and equipment placement drawings.</p></li><li><p>Create electrical, mechanical, and structured cabling drawings for data center facilities.</p></li><li><p>Prepare single-line diagrams, cable routing drawings, and infrastructure layouts.</p></li><li><p>Generate detailed shop drawings and construction drawings for project execution.</p></li><li><p>Coordinate with Data Center Engineers, MEP Engineers, Architects, and Project Managers.</p></li><li><p>Review engineering designs and incorporate revisions into project drawings.</p></li><li><p>Maintain drawing registers, revision logs, and document control records.</p></li><li><p>Prepare and update as-built drawings based on site changes and project completion.</p></li><li><p>Ensure drawing accuracy and compliance with project specifications.</p></li><li><p>Ensure designs comply with:</p></li><li><p>TIA-942 Data Center Standards</p></li><li><p>BICSI Standards</p></li><li><p>Uptime Institute Guidelines</p></li><li><p>Local Authority Requirements</p></li><li><p>Project Design Specifications</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Diploma or Bachelor's Degree in Drafting, Engineering, Architecture, or a related field.</p></li><li><p>Minimum 3–5 years of drafting experience in Data Centers, MEP, Telecommunications, or Critical Infrastructure projects.</p></li></ul><p>Technical Skills</p><ul><li><p>AutoCAD (Mandatory)</p></li><li><p>Revit MEP</p></li><li><p>BIM Modeling</p></li><li><p>Navisworks</p></li><li><p>Microsoft Office Suite</p></li><li><p>Understanding of Data Center Infrastructure Components</p></li></ul><p>Preferred Experience</p><ul><li><p>Tier III and Tier IV Data Center Projects</p></li><li><p>Structured Cabling Systems</p></li><li><p>Server Rack Layouts and Elevations</p></li><li><p>UPS and Power Distribution Systems</p></li><li><p>Cooling Systems (CRAC/CRAH)</p></li><li><p>Fire Alarm and Suppression Systems</p></li></ul><p></p></section>

<ul><li><p>Support 24x7 data center security operations, including alarm monitoring, incident response, and emergency handling.</p></li><li><p>Monitor and manage physical security systems such as Access Control, CCTV, Intrusion Detection, and Alarm Monitoring Systems.</p></li><li><p>Ensure compliance with security, safety, fire protection, and EHS standards across data center facilities.</p></li><li><p>Conduct security inspections, risk assessments, incident investigations, and corrective action tracking.</p></li><li><p>Support emergency preparedness, crisis management, and business continuity activities.</p></li><li><p>Coordinate with operations, facilities, EHS, and external stakeholders to maintain a secure and compliant environment.</p></li><li><p>Drive implementation of security governance, risk control measures, and operational best practices.</p></li><li><p>Conduct staff awareness sessions, security drills, and safety training programs.</p></li><li><p>Provide technical guidance and leadership for security operations at site, cluster, or regional level based on experience.</p></li><li><p>Ensure adherence to corporate security policies, regulatory requirements, and data center operational standards</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are seeking experienced Tech IDC Security professionals to support and lead security operations across mission-critical Data Center facilities. The role involves managing physical security systems, incident response, safety compliance, fire protection coordination, EHS governance, risk management, and ensuring uninterrupted 24x7 operations within data center environments.</p><br><ol><li><p>Data Center Security Operations</p></li><li><p>Physical Security Systems</p></li><li><p>Access Control Systems</p></li><li><p>CCTV & Surveillance</p></li><li><p>Alarm Monitoring & Incident Response</p></li><li><p>Risk Assessment & Risk Management</p></li><li><p>Fire Safety & Fire Protection Coordination</p></li><li><p>EHS (Environment, Health & Safety)</p></li><li><p>Emergency Response Management</p></li><li><p>Compliance & Audit Management</p></li><li><p>Security Governance</p></li><li><p>Critical Facilities / Mission Critical Environment</p></li></ol>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:<br><br>• Receive each guest call in a professional and friendly manner<br>• Maintain effective communication with all related department to ensure smooth service delivery<br>• Handle every query in a polite and courteous manner and exceed guest expectations<br>• Ensure guests are greeted by name upon calling as per the Rotana Standard<br>• Maintain an up to date knowledge of the hotel and local services<br>• Maintain an awareness of guest profile through the Opera guest profile system<br>• Complete management’s long distance call vouchers and record them on the traffic sheet<br>• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard<br>• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls<br>• Take messages for guests and management as per the required standard</p> </div>