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Company Description<br><br>Hyde is much more than a brand – it is a state of mind. We celebrate the true spirit of discovery and the adventure of human connection. Authentically personal and captivating iconic moments.<br><br>Job Description<br><br>We're looking for a detail-oriented and organized Accounts Receivable Supervisor to join our finance team in Dubai, United Arab Emirates. In this supervisory role, you will oversee the accounts receivable function, manage a team of professionals, and ensure timely collection of outstanding invoices while maintaining accurate financial records. The ideal candidate will demonstrate strong leadership capabilities, exceptional organizational skills, and a commitment to operational excellence in a fast-paced financial environment.<br><br>Supervise and mentor the accounts receivable team, providing guidance on daily tasks, performance expectations, and professional development Manage the full accounts receivable cycle, including invoice verification, aging analysis, and collection follow-up Monitor and analyze accounts receivable metrics to identify trends, bottlenecks, and opportunities for process improvement Develop and implement collection strategies to minimize Days Sales Outstanding (DSO) and reduce bad debt Prepare accurate and timely accounts receivable reports for management review and financial analysis Ensure compliance with UAE tax regulations, VAT requirements, and company credit policies Communicate effectively with customers regarding payment terms, invoice discrepancies, and collection matters Reconcile customer accounts and investigate discrepancies with attention to detail and accuracy Customize and optimize accounting software workflows to enhance team efficiency and data integrity Collaborate with sales, customer service, and finance departments to resolve customer issues and improve cash flow Train team members on accounting software systems, company procedures, and best practices Monitor and control departmental expenses while maintaining budget accountability<br><br>Qualifications<br><br>3-5 years of professional experience in accounts receivable, collections, or related finance functions1-2 years of supervisory or team leadership experience Proficiency in accounting software and ERP systems (SAP, Oracle, or similar platforms) Advanced Microsoft Excel skills, including pivot tables, VLOOKUP, and data analysis Strong knowledge of UAE tax regulations and VAT compliance requirements Excellent understanding of credit policies, collection procedures, and accounts receivable best practices Demonstrated ability to analyze financial data and generate actionable insights Exceptional organizational and time management skills with ability to prioritize multiple tasks Strong written and verbal communication skills in English Problem-solving mindset with ability to resolve complex customer and accounting issues Proficiency in customer relationship management and negotiation Detail-oriented approach to financial record-keeping and reconciliation Experience in the Middle East or UAE business environment (preferred) Familiarity with international payment methods and banking procedures (preferred) Ability to work independently and lead a team in a dynamic environment

Company Description<br><br>Sofitel Al Hamra Beach Resort<br><br>Job Description<br><br>We're looking for an experienced and dynamic Food & Beverage Supervisor to join our team in Ras Al-Khaimah, United Arab Emirates. In this pivotal leadership role, you'll oversee daily food and beverage operations, lead a talented team, and create exceptional guest experiences. If you're passionate about hospitality, thrive in fast-paced environments, and have a genuine commitment to service excellence, we'd love to hear from you.<br><br>Lead and oversee daily restaurant, bar, and event service operations, ensuring seamless execution and professional, efficient service delivery across all shifts Supervise, train, mentor, and develop Food & Beverage team members to consistently meet and exceed service standards; support recruitment, onboarding, and roster development while fostering an inclusive and engaged workplace culture Maintain the highest standards of food safety, hygiene, and presentation in compliance with UAE legislative requirements and organizational policies; ensure responsible service of alcohol principles are consistently followed Manage guest interactions with professionalism and empathy, personally engage with guests, handle inquiries and complaints effectively, and encourage the team to maximize sales opportunities through product knowledge and strategic upselling Monitor and control operational costs, including labor efficiency, inventory management, and waste reduction; conduct regular stocktakes and contribute to the department's financial performance through revenue-driving initiatives Ensure workplace health and safety standards are maintained, proactively identify potential risks, and create a safe environment for both guests and team members Collaborate with kitchen and front office teams to deliver coordinated, high-quality service experiences and support the implementation of new initiatives and special events<br><br>Qualifications<br><br>Minimum 5+ years of proven experience in a Food & Beverage Supervisory role, preferably in hotels, resorts, or high-volume restaurant environments Strong leadership and team management capabilities with demonstrated ability to train, motivate, and develop staff Comprehensive knowledge of food safety, hygiene standards, and UAE compliance regulations Proficiency in alcohol service, beverage knowledge, and wine pairing techniques with a passion for sharing expertise Excellent communication and interpersonal skills with the ability to build relationships with guests and team members Strong analytical and problem-solving abilities; calm, solutions-focused approach, especially during high-pressure or disrupted service periods Proficiency with point-of-sale (POS) systems and inventory management software Demonstrated expertise in cash handling, billing accuracy, and cost control Experience coordinating events and managing special service occasions Conflict resolution and customer complaint handling experience Preferred: Liquor Control Qualification (LCQ) and/or Manager's Certificate in Food & Beverage Service Preferred: Experience in UAE hospitality industry or familiarity with local service standards and cultural practices Ability to work flexible hours, including evenings, weekends, and holidays as required by the role

Company Description<br><br>Sofitel Al Hamra Beach Resort<br><br>Job Description<br><br>We're looking for an experienced and dynamic Food & Beverage Supervisor to join our team in Ras Al-Khaimah, United Arab Emirates. In this pivotal leadership role, you'll oversee daily food and beverage operations, lead a talented team, and create exceptional guest experiences. If you're passionate about hospitality, thrive in fast-paced environments, and have a genuine commitment to service excellence, we'd love to hear from you.<br><br>Lead and oversee daily restaurant, bar, and event service operations, ensuring seamless execution and professional, efficient service delivery across all shifts Supervise, train, mentor, and develop Food & Beverage team members to consistently meet and exceed service standards; support recruitment, onboarding, and roster development while fostering an inclusive and engaged workplace culture Maintain the highest standards of food safety, hygiene, and presentation in compliance with UAE legislative requirements and organizational policies; ensure responsible service of alcohol principles are consistently followed Manage guest interactions with professionalism and empathy, personally engage with guests, handle inquiries and complaints effectively, and encourage the team to maximize sales opportunities through product knowledge and strategic upselling Monitor and control operational costs, including labor efficiency, inventory management, and waste reduction; conduct regular stocktakes and contribute to the department's financial performance through revenue-driving initiatives Ensure workplace health and safety standards are maintained, proactively identify potential risks, and create a safe environment for both guests and team members Collaborate with kitchen and front office teams to deliver coordinated, high-quality service experiences and support the implementation of new initiatives and special events<br><br>Qualifications<br><br>Minimum 5+ years of proven experience in a Food & Beverage Supervisory role, preferably in hotels, resorts, or high-volume restaurant environments Strong leadership and team management capabilities with demonstrated ability to train, motivate, and develop staff Comprehensive knowledge of food safety, hygiene standards, and UAE compliance regulations Proficiency in alcohol service, beverage knowledge, and wine pairing techniques with a passion for sharing expertise Excellent communication and interpersonal skills with the ability to build relationships with guests and team members Strong analytical and problem-solving abilities; calm, solutions-focused approach, especially during high-pressure or disrupted service periods Proficiency with point-of-sale (POS) systems and inventory management software Demonstrated expertise in cash handling, billing accuracy, and cost control Experience coordinating events and managing special service occasions Conflict resolution and customer complaint handling experience Preferred: Liquor Control Qualification (LCQ) and/or Manager's Certificate in Food & Beverage Service Preferred: Experience in UAE hospitality industry or familiarity with local service standards and cultural practices Ability to work flexible hours, including evenings, weekends, and holidays as required by the role

???? We’re Hiring: Showroom Sales Manager / Retail Supervisor / Client Advisor???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a customer-focused retail organization dedicated to delivering premium showroom experiences and personalized solutions to clients. We combine strong product knowledge, professional service, and commercial discipline to help customers make confident purchasing decisions. Our culture values customer relationships, sales performance, teamwork, and presentation excellence. We are looking for a commercially minded retail professional who can lead showroom activities while building lasting client relationships. The Role We are seeking an experienced Showroom Sales Manager / Retail Supervisor / Client Advisor to oversee daily showroom sales activities, support retail operations, coach sales staff, and provide personalized service to customers. The ideal candidate is confident, commercially driven, well-presented, and capable of balancing sales leadership with hands-on client engagement. Key Responsibilities Lead daily showroom sales activities and ensure customers receive professional, personalized assistance. Welcome clients, understand their requirements, and recommend suitable products or solutions. Manage the customer journey from initial inquiry and product demonstration through negotiation, purchase, and after-sales follow-up. Develop strong relationships with new and existing customers to encourage repeat business and referrals. Monitor sales performance, revenue targets, conversion rates, average transaction values, and other commercial KPIs. Set daily and weekly sales priorities and ensure the team remains focused on achieving targets. Coach, motivate, and support sales associates and client advisors to improve product knowledge, selling techniques, and customer service. Conduct product demonstrations and presentations tailored to individual customer needs. Maintain strong knowledge of product specifications, pricing, promotions, availability, warranties, and competitive positioning. Handle high-value customers, VIP clients, corporate accounts, and complex sales negotiations where required. Manage customer inquiries, quotations, orders, deposits, payments, and sales documentation accurately. Follow up with prospects through phone, email, CRM, messaging, and other approved channels. Maintain accurate customer profiles, sales pipelines, follow-up records, and opportunity information in CRM systems. Monitor showroom presentation, merchandising, product displays, signage, cleanliness, and overall brand standards. Coordinate stock availability, product transfers, replenishment requests, and inventory checks with relevant teams. Handle customer complaints, objections, returns, exchanges, and service-recovery situations professionally. Collaborate with marketing teams on campaigns, promotions, product launches, showroom events, and lead-generation activities. Prepare sales reports, pipeline updates, forecasts, customer feedback, and performance summaries for management. Identify sales opportunities, market trends, customer preferences, and areas for improving showroom performance. Ensure compliance with company policies, pricing procedures, payment controls, customer-data requirements, and retail standards. Support showroom events, private appointments, product launches, exhibitions, and promotional activities. Requirements Bachelor’s degree or equivalent qualification in Business Administration, Marketing, Retail Management, Sales, or a related field is preferred.3+ years of professional experience in showroom sales, retail management, luxury retail, automotive, consumer products, hospitality, or client advisory is preferred. Proven experience meeting or exceeding sales targets and managing customer relationships. Strong sales, negotiation, presentation, consultation, and closing skills. Excellent spoken and written English communication skills. Confident, polished, persuasive, and customer-focused personality. Strong understanding of retail operations, sales pipelines, CRM management, merchandising, and customer experience. Ability to coach and motivate sales teams while maintaining personal sales performance. Strong commercial awareness and ability to identify opportunities for revenue and margin improvement. Excellent organizational, follow-up, and time-management skills. Experience with CRM, POS, inventory, retail-management, or sales-reporting systems. Strong ability to handle high-value transactions and demanding customers professionally. Excellent attention to detail when managing quotations, orders, pricing, payments, and customer records. UAE retail, luxury, automotive, property, fashion, electronics, or premium consumer-product experience is advantageous. Arabic or additional language skills are advantageous. Retail management, sales, customer-experience, or related professional certifications are advantageous but not required. What We Offer Flexible part-time working hours with a remote-friendly sales, client-management, and showroom-coordination arrangement where applicable. Competitive compensation aligned with experience and responsibilities. Opportunity to work with premium products, diverse customers, and commercially driven retail teams. Exposure to sales leadership, client advisory, CRM, merchandising, business development, and customer-experience management. Professional development opportunities and continuous training in sales, negotiation, product knowledge, and retail leadership. A performance-driven and collaborative environment where customer relationships, commercial results, professionalism, teamwork, and service excellence are highly valued.

???? We’re Hiring: Operations Supervisor / Supply Chain Lead / Storekeeper???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are an operations and supply-chain focused organization committed to maintaining efficient inventory, warehouse, procurement, and distribution processes. Our teams support reliable product movement, accurate stock management, and smooth day-to-day operations through disciplined planning and strong coordination. We value operational efficiency, accuracy, accountability, safety, and teamwork. We are looking for a hands-on operations professional who can supervise store activities while coordinating supply-chain requirements across multiple stakeholders. The Role We are seeking an experienced Operations Supervisor / Supply Chain Lead / Storekeeper to coordinate daily operational activities, supervise inventory and warehouse processes, monitor stock movement, and support supply-chain execution. The ideal candidate is organized, practical, detail-oriented, and capable of balancing hands-on storekeeping responsibilities with operational coordination and team supervision. Key Responsibilities Supervise daily warehouse, store, inventory, receiving, dispatch, and general operational activities. Coordinate the receipt, inspection, storage, picking, packing, and dispatch of goods and materials. Maintain accurate inventory records and ensure physical stock aligns with system records. Monitor stock levels, reorder requirements, slow-moving items, damaged goods, and inventory discrepancies. Conduct regular stock counts, cycle counts, and periodic physical inventory checks. Investigate inventory variances and coordinate corrective actions with relevant departments. Maintain proper storage locations, labeling, product identification, and warehouse organization. Ensure goods are stored safely and appropriately according to product requirements and company procedures. Coordinate incoming deliveries with suppliers, procurement teams, logistics providers, and internal departments. Prepare and verify goods-received notes, delivery documents, stock transfers, dispatch records, and related documentation. Coordinate picking and dispatch activities to ensure orders are completed accurately and on schedule. Monitor shipment status and communicate delays, shortages, damages, or delivery issues promptly. Supervise storekeepers, warehouse assistants, drivers, or operational support staff where applicable. Allocate daily tasks, monitor productivity, and ensure operational procedures are followed. Support procurement by monitoring consumption patterns, stock requirements, supplier lead times, and replenishment needs. Coordinate with purchasing teams to avoid stockouts, overstocking, and unnecessary inventory costs. Maintain accurate records in ERP, WMS, inventory, procurement, or warehouse-management systems. Prepare inventory, warehouse, receiving, dispatch, and operational performance reports. Monitor key operational KPIs including stock accuracy, order fulfillment, delivery performance, inventory turnover, and productivity. Assist with warehouse layout improvements, process optimization, cost reduction, and workflow efficiency. Ensure compliance with company policies, warehouse procedures, health and safety requirements, and inventory controls. Maintain appropriate security and control over company inventory, equipment, tools, and materials. Coordinate with finance teams regarding inventory valuation, discrepancies, documentation, and reconciliation where required. Support audits, inspections, supplier reviews, and inventory investigations. Identify operational risks and recommend practical improvements to management. Requirements Bachelor’s degree or equivalent qualification in Supply Chain Management, Logistics, Operations, Business Administration, or a related field is preferred.3+ years of professional experience in warehouse operations, storekeeping, inventory control, logistics, supply chain, or operations supervision is preferred. Strong understanding of inventory management, warehouse processes, receiving, dispatch, stock control, and supply-chain coordination. Excellent spoken and written English communication skills. Strong organizational, problem-solving, leadership, and time-management abilities. Experience supervising warehouse, store, logistics, or operations personnel. Strong attention to detail and commitment to inventory accuracy. Proficiency in Microsoft Excel and experience with ERP, WMS, inventory, or supply-chain management systems. Ability to analyze stock data, identify discrepancies, and implement corrective actions. Strong understanding of purchasing, replenishment, supplier coordination, lead times, and stock availability. Ability to work under pressure and manage multiple operational priorities. Strong documentation and reporting skills. Knowledge of warehouse safety, material handling, storage procedures, and basic operational controls. UAE logistics, retail, distribution, manufacturing, hospitality, construction, or trading experience is advantageous. Experience with SAP, Oracle, Microsoft Dynamics, Odoo, or similar ERP systems is advantageous. Arabic or additional language skills are advantageous. APICS/ASCM, CIPS, logistics, warehouse, or supply-chain certifications are advantageous but not required. What We Offer Flexible part-time working hours with a remote-friendly operations, inventory, and supply-chain coordination arrangement where applicable. Competitive compensation aligned with experience and responsibilities. Opportunity to develop expertise across warehouse operations, inventory control, procurement, logistics, and supply-chain management. Exposure to ERP/WMS platforms, operational analytics, stock optimization, supplier coordination, and process improvement. Professional development opportunities and continuous learning in modern supply-chain and operations practices. A structured, performance-focused environment where accuracy, accountability, efficiency, safety, teamwork, and operational excellence are highly valued.

Job Purpose<br><br> JOB DESCRIPTION <br><br>To supervise and coordinate all soft services operations at the assigned site, including housekeeping, cleaning, waste management, landscaping, pest control, façade cleaning, and related support services. The Site Supervisor is responsible for ensuring services are delivered efficiently and consistently in compliance with contractual obligations, KPIs, SLAs, HSE requirements, and client expectations.<br><br>Key Responsibilities Operations Management<br><br>Supervise day-to-day soft services activities across the assigned facilities. Ensure cleaning schedules and service plans are executed effectively. Coordinate housekeeping, waste management, landscaping, pest control, and specialized cleaning activities. Monitor service delivery to ensure compliance with contractual requirements. Ensure adequate staffing levels are maintained to meet operational demands.<br><br>Team Supervision<br><br>Supervise cleaners, housekeeping attendants, waste handlers, gardeners, and subcontractors. Allocate daily tasks and work assignments. Monitor staff attendance, punctuality, productivity, and performance. Conduct toolbox talks, shift briefings, and operational meetings. Provide on-the-job training and guidance to staff. Recommend performance improvements and disciplinary actions when required.<br><br>Housekeeping & Cleaning Management<br><br>Monitor routine, periodic, and deep-cleaning activities. Ensure cleanliness of common areas, offices, washrooms, corridors, lobbies, external areas, and other facility spaces. Verify proper use of cleaning chemicals, equipment, and machinery. Ensure compliance with approved cleaning methods and procedures. Monitor cleaning consumables and replenish stock as required.<br><br>Waste Management<br><br>Supervise waste collection, segregation, transportation, and disposal activities. Ensure waste management practices comply with local authority and environmental requirements. Coordinate waste removal schedules with approved service providers. Monitor cleanliness of waste collection points and refuse rooms.<br><br>Landscaping & External Services<br><br>Supervise landscaping and grounds maintenance activities. Monitor irrigation systems and landscaping contractors. Ensure external areas remain clean, safe, and visually appealing. Conduct routine inspections of outdoor facilities and common areas.<br><br>Quality Assurance & Inspections<br><br>Conduct daily, weekly, and monthly quality inspections. Identify service deficiencies and implement corrective actions. Participate in client inspections and audits. Ensure timely closure of inspection remarks and non-conformities. Maintain quality standards across all soft services operations.<br><br>Client & Occupant Coordination<br><br>Act as the primary site-level contact for soft services matters. Respond promptly to client complaints and service requests. Coordinate with tenants, occupants, and client representatives. Attend site meetings and support client inspections. Ensure high levels of customer satisfaction and service excellence.<br><br>KPI & SLA Management<br><br>Monitor KPI and SLA compliance across all soft services activities. Track service performance and implement improvement initiatives. Ensure timely closure of service requests and complaints. Support management in achieving contractual performance targets. Prepare KPI reports and operational performance summaries.<br><br>Health, Safety & Environment<br><br>Ensure compliance with company HSE policies and procedures. Conduct regular safety inspections and toolbox talks. Ensure proper storage, handling, and use of cleaning chemicals. Verify staff use appropriate PPE. Report incidents, accidents, and near misses. Promote environmental awareness and sustainability practices.<br><br>Documentation & Reporting<br><br>Maintain attendance records, duty rosters, and leave schedules. Prepare daily, weekly, and monthly operational reports. Maintain inspection checklists and audit records. Monitor consumption of chemicals, consumables, and equipment. Assist management in preparing client reports and presentations.<br><br>Qualifications<br><br>Diploma or Bachelor's Degree in Facilities Management, Hospitality Management, Environmental Services, Business Administration, or a related discipline.<br><br>Professional Certifications (Preferred)<br><br>BICSc Cleaning Supervisor Certificate BICSc CPSS (Cleaning Professional's Skills Suite) IOSH Managing Safely NEBOSH International General Certificate (IGC) – Preferred ISSA Cleaning Management Institute (CMI) Certification COSHH (Control of Substances Hazardous to Health) Awareness Training Waste Management and Environmental Awareness Training First Aid Certification Fire Warden / Fire Marshal Certification Customer Service and Complaint Handling Training<br><br>Experience<br><br>Minimum 5 years of experience in Soft Services or Facilities Management. Minimum 2 years in a supervisory role managing housekeeping and cleaning teams. Experience in residential communities, commercial towers, government facilities, hospitals, hotels, airports, educational institutions, or mixed-use developments.<br><br>Technical Knowledge<br><br>Housekeeping and janitorial operations. Deep cleaning and specialized cleaning methods. Waste management and recycling practices. Landscaping and grounds maintenance coordination. Cleaning chemicals, machinery, and equipment. Quality control and inspection procedures. KPI and SLA management in FM contracts. CAFM systems and digital work order platforms.<br><br>Competencies<br><br>Leadership and team management skills. Strong communication and interpersonal abilities. Customer-focused approach. Planning and organizational skills. Problem-solving and decision-making capability. Report writing and documentation skills. Ability to manage multiple priorities and work under pressure.<br><br>Working Conditions<br><br>Site-based role with indoor and outdoor responsibilities. Frequent inspections of operational areas and common facilities. Interaction with clients, occupants, subcontractors, and operational teams. Shift duties, weekend work, and emergency support may be required depending on contract requirements.<br><br>Preferred Experience<br><br>UAE/GCC Facilities Management experience. Experience managing large soft services teams in KPI/SLA-driven environments. Familiarity with client inspection protocols and authority audits. Experience in government, healthcare, hospitality, residential, commercial, and mixed-use FM contracts. Knowledge of UAE environmental, health, and safety regulations. Experience implementing sustainability, recycling, and service excellence initiatives.

Company Description<br><br>Sofitel Al Hamra Beach Resort<br><br>Job Description<br><br>We're looking for an experienced and motivated Housekeeping Supervisor to join our team in Ras Al-Khaimah, United Arab Emirates. In this key role, you will lead and inspire our dedicated housekeeping team while maintaining exceptional standards of cleanliness, presentation, and service excellence across all guest and operational areas. You'll play a vital role in upholding our organization's reputation for quality hospitality while fostering a positive, inclusive, and supportive environment where team members can thrive and perform at their best.<br><br>Conduct daily briefings and team meetings to communicate priorities, standards, and operational expectations in a clear and transparent manner Supervise and coordinate housekeeping operations across guest rooms, public areas, and all hotel facilities while ensuring compliance with organizational standards Inspect guest rooms and public areas regularly to maintain exceptional cleanliness, presentation, and quality standards Manage daily task allocation, team workflows, and roster requirements to support efficient and effective operations Monitor team performance, attendance, and conduct while providing constructive feedback, guidance, and support for continuous improvement and professional growth Support the onboarding, induction, and training of new team members, ensuring they understand expectations and procedures Ensure strict compliance with health, safety, fire, and emergency procedures, actively promoting a safe and secure workplace environment Identify and resolve operational challenges with a proactive, solutions-focused approach and decisive action Monitor stock levels, equipment, and supplies while supporting effective cost management and resource optimization Maintain professional grooming and hygiene standards, representing our organization's values and service expectations Build and nurture a collaborative team culture that encourages engagement, teamwork, accountability, and professional development Collaborate effectively with all hotel departments to deliver exceptional guest experiences and support overall organizational goals<br><br>Qualifications<br><br>**Required Skills and Competencies:**<br><br>Strong organizational and time management skills with the ability to prioritize multiple tasks effectively Excellent verbal and written communication skills with a professional and approachable manner Proven leadership and team management experience with the ability to motivate and develop staff Ability to work independently with minimal supervision while maintaining consistently high standards Detail-oriented mindset with a commitment to quality and excellence Problem-solving and decision-making abilities with a solutions-focused approach Customer-focused attitude with a commitment to delivering exceptional service Flexibility and adaptability to changing priorities and operational needs Physical capability to perform the duties of the role<br><br>Required Experience<br><br>Previous experience in a similar supervisory role within a hospitality environment Demonstrated experience in housekeeping operations management Proven track record of maintaining high cleanliness and presentation standards Experience working in a luxury hotel or high-end hospitality setting is highly desirable<br><br>Preferred Skills And Tools<br><br>Opera PMS (Property Management System) experience is highly desirable Knowledge of health, safety, fire, and emergency procedures Familiarity with cleaning standards, protocols, and best practices<br><br>Education And Certifications<br><br>High school diploma or equivalent; additional hospitality training or certifications are a plus

Company Description<br><br>Sofitel Al Hamra Beach Resort<br><br>Job Description<br><br>We're looking for an experienced and motivated Housekeeping Supervisor to join our team in Ras Al-Khaimah, United Arab Emirates. In this key role, you will lead and inspire our dedicated housekeeping team while maintaining exceptional standards of cleanliness, presentation, and service excellence across all guest and operational areas. You'll play a vital role in upholding our organization's reputation for quality hospitality while fostering a positive, inclusive, and supportive environment where team members can thrive and perform at their best.<br><br>Conduct daily briefings and team meetings to communicate priorities, standards, and operational expectations in a clear and transparent manner Supervise and coordinate housekeeping operations across guest rooms, public areas, and all hotel facilities while ensuring compliance with organizational standards Inspect guest rooms and public areas regularly to maintain exceptional cleanliness, presentation, and quality standards Manage daily task allocation, team workflows, and roster requirements to support efficient and effective operations Monitor team performance, attendance, and conduct while providing constructive feedback, guidance, and support for continuous improvement and professional growth Support the onboarding, induction, and training of new team members, ensuring they understand expectations and procedures Ensure strict compliance with health, safety, fire, and emergency procedures, actively promoting a safe and secure workplace environment Identify and resolve operational challenges with a proactive, solutions-focused approach and decisive action Monitor stock levels, equipment, and supplies while supporting effective cost management and resource optimization Maintain professional grooming and hygiene standards, representing our organization's values and service expectations Build and nurture a collaborative team culture that encourages engagement, teamwork, accountability, and professional development Collaborate effectively with all hotel departments to deliver exceptional guest experiences and support overall organizational goals<br><br>Qualifications<br><br>**Required Skills and Competencies:**<br><br>Strong organizational and time management skills with the ability to prioritize multiple tasks effectively Excellent verbal and written communication skills with a professional and approachable manner Proven leadership and team management experience with the ability to motivate and develop staff Ability to work independently with minimal supervision while maintaining consistently high standards Detail-oriented mindset with a commitment to quality and excellence Problem-solving and decision-making abilities with a solutions-focused approach Customer-focused attitude with a commitment to delivering exceptional service Flexibility and adaptability to changing priorities and operational needs Physical capability to perform the duties of the role<br><br>Required Experience<br><br>Previous experience in a similar supervisory role within a hospitality environment Demonstrated experience in housekeeping operations management Proven track record of maintaining high cleanliness and presentation standards Experience working in a luxury hotel or high-end hospitality setting is highly desirable<br><br>Preferred Skills And Tools<br><br>Opera PMS (Property Management System) experience is highly desirable Knowledge of health, safety, fire, and emergency procedures Familiarity with cleaning standards, protocols, and best practices<br><br>Education And Certifications<br><br>High school diploma or equivalent; additional hospitality training or certifications are a plus

POSITION OBJECTIVE The Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.<br><br>Key Responsibilities<br><br>People Management<br><br> Leads by example and demonstrates the importance of treating every team member and guest with respect Reacts immediately to issues requiring attention during the shift Provides ongoing, specific direction to team members Encourages an exciting and fun work environment while motivating team members to meet goals Trains, orientates and monitors new team members Reports to Store Manager on team member performance (positive or negative) Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership Hospitality Management Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members Responds to guest in a friendly manner while maintaining an appropriate sense of urgency Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations Operations Management Complies with and enforces all Tim Hortons operating standards Ensures that all product and packaging is properly merchandised and stocked Responsible for shift cash procedures Maintains operational efficiency through use of the work schedule Supervises team members to ensure primary and secondary duties are completed Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) Keeps current on all new information (i.e., new product launched, promos and discount schemes) Assists the Store Manager in driving sales and transactions during their shift Completes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.) Escalates to immediate superior any issues and or problems Health & Safety Knows, understands and follows safe work practices and procedures Uses or wears personal protective equipment or clothing as required Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Area Manager Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents Cashiering Supervises and ensures that technical equipment in the stores are in working condition. Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change. Receives payment by cash, credit cards, vouchers or automatic debits whenever required Issues receipts, refunds, or change to the customers correctly whenever required Maintains clean & orderly checkout areas

Company Description<br><br>Sofitel Al Hamra Beach Resort<br><br>Job Description<br><br>We're looking for an experienced and motivated Housekeeping Supervisor to join our team in Ras Al-Khaimah, United Arab Emirates. In this key role, you will lead and inspire our dedicated housekeeping team while maintaining exceptional standards of cleanliness, presentation, and service excellence across all guest and operational areas. You'll play a vital role in upholding our organization's reputation for quality hospitality while fostering a positive, inclusive, and supportive environment where team members can thrive and perform at their best.<br><br>Conduct daily briefings and team meetings to communicate priorities, standards, and operational expectations in a clear and transparent manner Supervise and coordinate housekeeping operations across guest rooms, public areas, and all hotel facilities while ensuring compliance with organizational standards Inspect guest rooms and public areas regularly to maintain exceptional cleanliness, presentation, and quality standards Manage daily task allocation, team workflows, and roster requirements to support efficient and effective operations Monitor team performance, attendance, and conduct while providing constructive feedback, guidance, and support for continuous improvement and professional growth Support the onboarding, induction, and training of new team members, ensuring they understand expectations and procedures Ensure strict compliance with health, safety, fire, and emergency procedures, actively promoting a safe and secure workplace environment Identify and resolve operational challenges with a proactive, solutions-focused approach and decisive action Monitor stock levels, equipment, and supplies while supporting effective cost management and resource optimization Maintain professional grooming and hygiene standards, representing our organization's values and service expectations Build and nurture a collaborative team culture that encourages engagement, teamwork, accountability, and professional development Collaborate effectively with all hotel departments to deliver exceptional guest experiences and support overall organizational goals<br><br>Qualifications<br><br>**Required Skills and Competencies:**<br><br>Strong organizational and time management skills with the ability to prioritize multiple tasks effectively Excellent verbal and written communication skills with a professional and approachable manner Proven leadership and team management experience with the ability to motivate and develop staff Ability to work independently with minimal supervision while maintaining consistently high standards Detail-oriented mindset with a commitment to quality and excellence Problem-solving and decision-making abilities with a solutions-focused approach Customer-focused attitude with a commitment to delivering exceptional service Flexibility and adaptability to changing priorities and operational needs Physical capability to perform the duties of the role<br><br>Required Experience<br><br>Previous experience in a similar supervisory role within a hospitality environment Demonstrated experience in housekeeping operations management Proven track record of maintaining high cleanliness and presentation standards Experience working in a luxury hotel or high-end hospitality setting is highly desirable<br><br>Preferred Skills And Tools<br><br>Opera PMS (Property Management System) experience is highly desirable Knowledge of health, safety, fire, and emergency procedures Familiarity with cleaning standards, protocols, and best practices<br><br>Education And Certifications<br><br>High school diploma or equivalent; additional hospitality training or certifications are a plus

Company Description<br><br>Sofitel Al Hamra Beach Resort<br><br>Job Description<br><br>We're looking for an experienced and motivated Housekeeping Supervisor to join our team in Ras Al-Khaimah, United Arab Emirates. In this key role, you will lead and inspire our dedicated housekeeping team while maintaining exceptional standards of cleanliness, presentation, and service excellence across all guest and operational areas. You'll play a vital role in upholding our organization's reputation for quality hospitality while fostering a positive, inclusive, and supportive environment where team members can thrive and perform at their best.<br><br>Conduct daily briefings and team meetings to communicate priorities, standards, and operational expectations in a clear and transparent manner Supervise and coordinate housekeeping operations across guest rooms, public areas, and all hotel facilities while ensuring compliance with organizational standards Inspect guest rooms and public areas regularly to maintain exceptional cleanliness, presentation, and quality standards Manage daily task allocation, team workflows, and roster requirements to support efficient and effective operations Monitor team performance, attendance, and conduct while providing constructive feedback, guidance, and support for continuous improvement and professional growth Support the onboarding, induction, and training of new team members, ensuring they understand expectations and procedures Ensure strict compliance with health, safety, fire, and emergency procedures, actively promoting a safe and secure workplace environment Identify and resolve operational challenges with a proactive, solutions-focused approach and decisive action Monitor stock levels, equipment, and supplies while supporting effective cost management and resource optimization Maintain professional grooming and hygiene standards, representing our organization's values and service expectations Build and nurture a collaborative team culture that encourages engagement, teamwork, accountability, and professional development Collaborate effectively with all hotel departments to deliver exceptional guest experiences and support overall organizational goals<br><br>Qualifications<br><br>**Required Skills and Competencies:**<br><br>Strong organizational and time management skills with the ability to prioritize multiple tasks effectively Excellent verbal and written communication skills with a professional and approachable manner Proven leadership and team management experience with the ability to motivate and develop staff Ability to work independently with minimal supervision while maintaining consistently high standards Detail-oriented mindset with a commitment to quality and excellence Problem-solving and decision-making abilities with a solutions-focused approach Customer-focused attitude with a commitment to delivering exceptional service Flexibility and adaptability to changing priorities and operational needs Physical capability to perform the duties of the role<br><br>Required Experience<br><br>Previous experience in a similar supervisory role within a hospitality environment Demonstrated experience in housekeeping operations management Proven track record of maintaining high cleanliness and presentation standards Experience working in a luxury hotel or high-end hospitality setting is highly desirable<br><br>Preferred Skills And Tools<br><br>Opera PMS (Property Management System) experience is highly desirable Knowledge of health, safety, fire, and emergency procedures Familiarity with cleaning standards, protocols, and best practices<br><br>Education And Certifications<br><br>High school diploma or equivalent; additional hospitality training or certifications are a plus

What To Expect<br>As the Sales Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Store Manager in your country, and responsible for flawless execution of your location hitting all targets.<br><br>You have shown an aptitude and bias towards developing and guiding people to excel in their jobs.<br><br>You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team.<br><br>You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.<br><br>What You'll Do<br>Business Performance & Health<br>Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location Display a hands-on approach by consistently coaching, training and developing Tesla Advisors at your location Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market Analyze data and collaborate with Store leadership to track and manage progress Maintain operational overview and translate business needs to actions on the floor Constantly search for improvement. Demonstrate ability to seamlessly cover daily store management duties as needed<br><br><br>Customer Experience & Brand Management<br>Responsible for ensuring all employees provide a best in class customer experience for every customer Ensure all employees align with Tesla's Dress Code and Grooming Guidelines Partner with store leadership and operations team on any key events or demand generation activities as needed Manage customer escalations quickly and effectively Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem Ensure facility maintenance and showroom presentation adhere to the brand standard Control store expenses continually striving to reduce costs<br><br><br>Employee Engagement & Development<br>Observe, review and continuously provide feedback on employee performance Coach and mentor staff, introduce best practices and enable inclusion and team culture Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team Support, implement and provide follow-up for all training Assist with recruitment activities as needed Ensure all employees adhere to Tesla policies and procedures Escalate all people issues to store leadership in a timely and effective manner<br><br><br>What You'll Bring<br><br>Strong sales performance and understanding of the business and products. Track record of coaching and mentoring sales or operational roles In-depth knowledge of sales processes and ability to drive employees to exceed targets Strong organizational skills. Ability to influence stakeholders and peers. Excellent communication skills in English and Arabic. Passionate about Tesla’s mission. Valid GCC driver's license.<br><br><br>, Tesla

Job Summary The Testing & Commissioning Supervisor is responsible for planning, supervising, and executing the testing, programming, commissioning, troubleshooting, and handover of ABB KNX Lighting Control Systems. The role requires strong expertise in ETS6 software, ABB KNX products, system integration, field device commissioning, and coordination with project teams, consultants, and clients to ensure successful project delivery.<br>Key Responsibilities Testing & Commissioning Supervise and execute testing and commissioning activities for ABB KNX Lighting Control Systems. Configure, program, and commission KNX devices using ETS6 software. Verify system functionality against approved drawings, specifications, and sequence of operations. Conduct factory acceptance tests (FAT), site acceptance tests (SAT), and final commissioning activities. Perform point-to-point testing of sensors, switches, actuators, dimmers, gateways, and interfaces. Ensure all KNX devices are correctly addressed, programmed, and integrated within the network. Troubleshoot and resolve hardware, software, communication, and networking issues during commissioning. Verify lighting scenes, schedules, occupancy controls, daylight harvesting, and energy management functions. Fine-tune system performance based on client and consultant requirements. ABB KNX System Programming Develop, modify, and maintain ETS6 project databases. Configure ABB KNX products including: ABB KNX Actuators ABB KNX Sensors ABB DALI Gateways ABB Room Controllers ABB Touch Panels ABB Power Supplies ABB IP Routers and Interfaces Backup, document, and maintain all ETS6 project files. Coordinate software revisions and change management during project execution. Site Coordination Coordinate with project managers, engineers, subcontractors, and electrical contractors. Verify site readiness before commissioning activities. Ensure installation complies with ABB and KNX standards. Monitor commissioning schedules and report progress to project management. Attend site coordination meetings and technical discussions with clients and consultants. Documentation & Handover Prepare commissioning reports, test sheets, snag lists, and handover documentation. Update as-built drawings and commissioning records. Conduct client demonstrations and operator training. Support preparation of O&M manuals and project closeout documentation. Ensure all commissioning records are properly maintained and archived. Quality, Safety & Compliance Ensure compliance with project specifications, KNX standards, ABB guidelines, and company procedures. Maintain adherence to HSE requirements during commissioning activities. Identify risks and implement corrective actions to achieve smooth project delivery. Support quality inspections and consultant approvals. Technical Skills & Competencies Expert knowledge of ETS6 Programming Software. Strong understanding of KNX Protocol and Topology. Hands-on experience with ABB KNX Lighting Control Products. Ability to troubleshoot KNX communication and integration issues. Understanding of DALI, BACnet, Modbus, and IP-based integrations. Knowledge of lighting control sequences, occupancy control, dimming control, and energy-saving strategies. Ability to read electrical drawings, schematics, and network diagrams. Familiarity with BMS integration and third-party interfaces. Education & Experience Bachelor's Degree / Diploma in Electrical Engineering, Electronics Engineering, Automation, or related field. Minimum 5-8 years experience in Lighting Control System commissioning. Minimum 3 years hands-on experience with ABB KNX Systems and ETS6 Programming. KNX Partner Certification preferred. ABB Certified Training on KNX products preferred. UAE/GCC project experience is an advantage.

JOB PURPOSE The Renewal Supervisor is responsible for supervising and coordinating day-to-day renewal operations within a defined business segment or portfolio cluster, ensuring that Renewal Officers deliver timely, high-quality client engagement across the renewal lifecycle. The role bridges operational execution and strategic oversight, providing direct team management, quality assurance, and tactical problem-solving to drive client retention, renewals, and satisfaction while supporting the Renewal Manager in implementing broader process improvements and retention strategies.<br>CORE RESPONSIBILITIES1. Team Leadership & Performance Management Lead, coach, and develop the Renewal Officers team by setting performance expectations, monitoring KPIs, conducting regular performance discussions, and supporting goal setting, appraisals, and capability development. Foster a high-performance, client-centric, and accountability-driven culture focused on continuous improvement and service excellence.<br>2. Renewal Operations & Service Delivery Oversee the daily execution of renewal activities, ensuring adherence to renewal playbooks, SLAs, policies, and governance requirements. Monitor renewal pipelines, portfolio health, workload distribution, and operational performance to ensure service continuity and achievement of renewal targets.<br>3. Client Retention & Escalation Management Act as the primary escalation point for complex, high-value, or at-risk renewals, engaging directly with clients and internal stakeholders to resolve issues, protect revenue, and enhance client retention. Support the planning and execution of retention initiatives and targeted customer engagement activities.<br>4. Performance Analytics, Reporting & Data Management Monitor, analyze, and report on team performance, renewal conversion rates, churn, customer satisfaction, and operational metrics. Ensure accurate CRM record management, data integrity, reporting, and root cause analysis to support informed decision-making and continuous improvement.<br>5. Process Improvement, Quality Assurance & Compliance Drive continuous improvement by identifying operational inefficiencies, recommending enhancements, and supporting the implementation of process improvements. Ensure compliance with policies, procedures, quality standards, and regulatory requirements through regular quality reviews, coaching, and governance activities.<br>6. Training, Knowledge Management & Business Continuity Lead training and knowledge-sharing initiatives related to renewal processes, systems, tools, policies, and customer engagement practices. Maintain process documentation, SOPs, communication templates, and operational guides while supporting business continuity requirements and cross-functional backup coverage.<br>QUALIFICATIONS, EXPERIENCE, & SKILLS Bachelor's degree in business administration, Customer Service, or a related field. Team leadership or customer service certifications are an advantage. Minimum 5–7 years of relevant experience in customer lifecycle management, operations, or client services, with at least 2–3 years in a supervisory or team lead role. Proven experience managing and developing teams in a service-oriented or operations environment. Track record of driving team performance, managing complex client relationships, and delivering measurable business results. Strong analytical mindset with the ability to interpret performance metrics and drive data-informed decision-making. Excellent people management and communication skills, with demonstrated ability to coach and motivate diverse teams. Strong cross-functional collaboration and stakeholder management skills. Comfort with dynamic, fast-paced environments with shifting priorities and concurrent initiatives. High level of ownership, accountability, problem-solving orientation, and adaptability. Excellent communication and interpersonal skills in English (Arabic is a plus).

Location :- Abu Dhabi, UAE<br>Brief about company :- Petrochem Performance Chemicals (PPC) (Part of Mazrui International). PPC specializes in drilling fluids and associated equipment services. We increase customer asset value through the provision of cost effective, customized technical solutions in the drilling and completion fluids, solids control, filtration equipment, and waste management services. Our geographical territory covers the Middle East and Caspian with current operations in the UAE, Iraq, Kuwait, and Yemen. PPC is part of Mazrui International (Diversified holding group with businesses across different industries such as Oil & Gas, Oilfield Engineering Services, Manufacturing, Chemicals, Financial Investments, Real Estate, Construction, Trading, Distribution, Transportation, Logistics, Retail, Hospitality, Education etc.).<br>Websites :-https://ppc.ae/ (Petrochem Performance Chemicals)https://www.mazruiinternational.ae/ (Main Holding Group)<br>Designation :- Warehouse Supervisor<br>Job Objective :- Supervises and coordinates activities of workers engaged in receiving, transporting, stacking, order filling, shipping, and maintaining stock records in warehouse. Supervises materials delivery documents, labeling and casing or packing of materials or products<br>Key Responsibilities/Duties :- Under general direction, supervises shipment receipts, issuance, storage and protection of all material and equipment. Manages the Country’s warehouse facilities which involve planning and directing the shipment, receipt, storage and issuance of materials and equipment. Establishes and maintains warehousing and distribution standards and procedures for the warehouse facilities. Supervises and coordinates data entry of receipt. Ensures that all materials are stored in a safe and orderly manner and in compliance with QHSE standards. Develops and maintains performance measures, working schedules, duties, and evaluations for warehouse staff. Provides training to warehouse staff in the areas of warehousing, material handling equipment, safety and the handling and use of hazardous materials. Manages and coordinates the pick-up, storage and delivery service. Conducts periodic physical inventory of stocked items. May perform all duties of warehouse staff. Performs related duties and responsibilities as required. Maintain the quality, environmental and QHSE system. Ensure that PPC policies are understood, implemented and maintained. Accept the legal and moral obligations to ensure, as far as reasonably practicable, a safe and healthy working environment. <br>Functional Competency :- Flow up logistics requirements and purchasing planning concerning products and equipment’s. Exchange excess stock with other countries. Monitor regional stock for intercompany stock transfers. Warehouse Management Supervision and mentoring Safety & health leadership/compliance<br>Ability & Skills :- Concentrate on detailed work easily. Persistence to plug steadily at routine work. Ability to organize various types of people. Steady in following an established work pattern. Must work directly under supervision. Must be able to handle interruptions and changes. Ability innovates storage handling and housekeeping<br>Experience :- Min 4 years of experience in warehouse supervisor /manager position Develop, implement and maintain a computerized inventory control system. Additionally, the incumbent establishes warehousing and distribution standards and procedures, develops storage space utilization plans and conducts periodic inventories of the surplus materials and equipment. Supervise the Country’s warehouse facilities which involve planning and directing the shipment, receipt, storage and issuance of materials and equipment delivery planning according to Op’s planning.<br>Academic Qualifications :- High School or Diploma or Bachelor<br>If this sounds like you, please apply to this job with your updated CV.

Job Summary The Operations Supervisor is responsible for managing day-to-day contact center operations, ensuring the achievement of service, quality, and productivity targets. The role focuses heavily on team performance management, coaching, and real-time operational support, while ensuring compliance with organizational policies, client requirements, and performance standards.<br><br>Key Responsibilities:<br><br>1. Team Management & Coaching:Allocate approximately 80% of time to team monitoring, coaching, and development. Lead, motivate, and manage a team of agents to meet and exceed performance, quality, and customer satisfaction targets. Conduct regular performance reviews and one-on-one coaching sessions to improve individual and team outcomes. Create and implement development plans to enhance agent skills and performance. Foster a positive and high-performance team culture through engagement and recognition.<br><br>2. Performance & KPI Management:Ensure achievement of team-level and process-level KPIs, including:Service Level Quality Score. First Call Resolution (FCR) Average Handling Time (AHT) Customer Satisfaction (CSAT) Monitor real-time and historical performance data to identify gaps and drive improvements. Work closely with Points of Contact (POCs) to develop and execute action plans for underperforming KPIs. Drive continuous improvement initiatives to enhance team productivity and operational efficiency.<br>3. Quality Assurance & Monitoring:Perform regular interaction monitoring (calls, chats, emails) to ensure compliance with client and company standards. Provide structured feedback, coaching, and on-the-job training based on monitoring results. Ensure agents consistently meet minimum quality and compliance requirements. Partner with QA teams to maintain calibration and scoring consistency.<br><br>4. Real-Time Support & Escalation Handling:Provide real-time floor support to agents during customer interactions Handle and resolve escalated customer complaints, especially irate or dissatisfied customers, in a professional manner Support agents in handling complex queries and difficult scenarios Ensure prompt escalation and resolution of operational issues impacting service delivery.<br><br>5. Operational Excellence & Service Delivery Manage daily operations following TOPS (Teleperformance Operational Processes & Standards) or relevant operational frameworks. Ensure consistent delivery of required service levels while maximizing team productivity. Balance operational efficiency with customer experience and financial targets. Identify operational improvements and implement best practices across the team.<br>6. Compliance & Policy Adherence Ensure adherence to all company policies and procedures (Security, HR, Operations, Compliance) Monitor and enforce compliance within the team and report any violations immediately Maintain a strong understanding of client requirements and regulatory standards.<br><br>7. Cross-Functional Collaboration Collaborate closely with:Workforce Management (WFM) for scheduling and staffing optimization Quality Assurance (QA) for performance calibration Training teams for skill development initiatives HR/Payroll teams for employee-related matters Support broader operational goals through effective communication and teamwork.<br><br>Key Skills & Competencies:Leadership & Coaching: Ability to develop and manage high-performing teams Performance Management: Strong understanding of contact center KPIsCommunication Skills: Clear, professional communication across all levels Problem-Solving: Ability to handle escalations and operational challenges efficiently Analytical Thinking: Ability to interpret performance data and drive improvements Customer Focus: Strong commitment to delivering excellent customer experience Attention to Detail: Ensures accuracy in performance tracking and compliance<br><br>Qualifications & Experience:Bachelor’s degree or equivalent experience2–5 years of experience in a contact center or BPO environment Prior experience in a team leader or supervisory role. Strong knowledge of contact center tools and performance metrics<br>Success Measures:Achievement of KPIs at team and process level Improvement in agent performance and engagement High quality scores and customer satisfaction levels. Effective handling of escalations and operational challenges Strong compliance with policies and procedures

Shopify Ecommerce & Inventory Supervisor<br>Location: Al Quoz, Dubai, UAE (On-site) - Near Onpassive Metro Station, 10 minutes walk from the metrostation to the office.<br>Working : Six days a week<br>Company: Butcher Shop.ae (This company is part of Aramtec General Trading LLC)<br>About UsButcher Shop.ae is one of the UAE’s leading online premium butcheries that belongs to Aramtec foodservice, one of the oldest foodservice companies in the UAE. Butcgershop.ae is Aramtec’s B2C platform, offering restaurant-quality meat directly to consumers. We specialise in premium Australian, USDA and Wagyu beef, lamb, poultry, seafood, and ready-to-cook meals, delivered across the UAE. We’re looking for an experienced Shopify Ecommerce & Inventory Supervisor who thrives in a fast-paced environment and takes ownership of our online store. This role is ideal for someone who understands both ecommerce and inventory management, ensuring products are always accurate, in stock and optimised for sales.<br>Key Responsibilities<br>Shopify Website Management Manage the day-to-day operation of the Shopify website Upload and maintain products, collections and categories Optimise product pages for conversion and SEOCreate landing pages and merchandising campaigns Manage navigation, menus and customer journey Monitor website performance and recommend improvements Test new features, apps and integrations Ensure pricing, promotions and discounts are accurate<br>Inventory & Stock Management Maintain accurate inventory across all product categories Monitor stock levels and availability Coordinate with purchasing and warehouse teams Forecast stock requirements based on sales trends Prevent overselling and minimise out-of-stock products Maintain inventory accuracy within Shopify Investigate and resolve stock discrepancies<br>Ecommerce Performance Monitor website KPIs including:Conversion Rate Average Order Value Cart Abandonment Revenue Best Selling Products Analyse customer purchasing behaviour Produce weekly and monthly performance reports Recommend improvements to increase online sales<br>Customer Experience Ensure product information is complete and accurate Improve search functionality and product filtering Monitor website issues and resolve quickly Optimise the online shopping experience from homepage to checkout<br>Requirements<br>Essential Minimum 3 years’ experience managing a Shopify ecommerce website Currently based in the UAEExperience managing inventory within Shopify or another ecommerce platform Strong understanding of ecommerce operations Excellent organisational skills High attention to detail Advanced Excel / Google Sheets skills Experience with Shopify Apps Strong analytical mindset Excellent English communication skills<br>Highly Desirable Experience within food, FMCG, grocery or fresh food ecommerce Knowledge of inventory forecasting Experience with barcode and warehouse systems Shopify Plus experience Basic HTML/CSS knowledge SEO experience Experience using Google Analytics (GA4) Experience with Klaviyo Experience with Meta Commerce Manager Experience using AI tools to improve productivity<br>What Success Looks Like<br>Within your first six months you will have:Improved inventory accuracy across the website Reduced out-of-stock products Improved conversion rate Increased Average Order Value Optimised collections and merchandising Implemented new website improvements Built accurate inventory reporting Improved the overall customer shopping experience<br>The Ideal Candidate<br>We’re looking for someone who:Thinks like an ecommerce business owner Is highly organised and proactive Enjoys solving problems Works well with multiple departments Loves data and continuous improvement Takes ownership and accountability Has a passion for delivering exceptional online customer experiences Can fit into a young and dynamic team<br>Why Join Us? Be part of one of the UAE’s fastest-growing premium online butcheries Work with one of the region’s leading foodservice companies Opportunity to make a real impact on the growth of the business Collaborative and supportive team environment Competitive salary based on experience<br>Experience:Shopify: 2 years (Required)

Shopify Ecommerce & Inventory Supervisor<br>Location: Al Quoz, Dubai, UAE (On-site) - Near Onpassive Metro Station, 10 minutes walk from the metrostation to the office.<br>Working : Six days a week<br>Company: Butcher Shop.ae (This company is part of Aramtec General Trading LLC)<br>About UsButcher Shop.ae is one of the UAE’s leading online premium butcheries that belongs to Aramtec foodservice, one of the oldest foodservice companies in the UAE. Butcgershop.ae is Aramtec’s B2C platform, offering restaurant-quality meat directly to consumers. We specialise in premium Australian, USDA and Wagyu beef, lamb, poultry, seafood, and ready-to-cook meals, delivered across the UAE. We’re looking for an experienced Shopify Ecommerce & Inventory Supervisor who thrives in a fast-paced environment and takes ownership of our online store. This role is ideal for someone who understands both ecommerce and inventory management, ensuring products are always accurate, in stock and optimised for sales.<br>Key Responsibilities<br>Shopify Website Management Manage the day-to-day operation of the Shopify website Upload and maintain products, collections and categories Optimise product pages for conversion and SEOCreate landing pages and merchandising campaigns Manage navigation, menus and customer journey Monitor website performance and recommend improvements Test new features, apps and integrations Ensure pricing, promotions and discounts are accurate<br>Inventory & Stock Management Maintain accurate inventory across all product categories Monitor stock levels and availability Coordinate with purchasing and warehouse teams Forecast stock requirements based on sales trends Prevent overselling and minimise out-of-stock products Maintain inventory accuracy within Shopify Investigate and resolve stock discrepancies<br>Ecommerce Performance Monitor website KPIs including:Conversion Rate Average Order Value Cart Abandonment Revenue Best Selling Products Analyse customer purchasing behaviour Produce weekly and monthly performance reports Recommend improvements to increase online sales<br>Customer Experience Ensure product information is complete and accurate Improve search functionality and product filtering Monitor website issues and resolve quickly Optimise the online shopping experience from homepage to checkout<br>Requirements<br>Essential Minimum 3 years’ experience managing a Shopify ecommerce website Currently based in the UAEExperience managing inventory within Shopify or another ecommerce platform Strong understanding of ecommerce operations Excellent organisational skills High attention to detail Advanced Excel / Google Sheets skills Experience with Shopify Apps Strong analytical mindset Excellent English communication skills<br>Highly Desirable Experience within food, FMCG, grocery or fresh food ecommerce Knowledge of inventory forecasting Experience with barcode and warehouse systems Shopify Plus experience Basic HTML/CSS knowledge SEO experience Experience using Google Analytics (GA4) Experience with Klaviyo Experience with Meta Commerce Manager Experience using AI tools to improve productivity<br>What Success Looks Like<br>Within your first six months you will have:Improved inventory accuracy across the website Reduced out-of-stock products Improved conversion rate Increased Average Order Value Optimised collections and merchandising Implemented new website improvements Built accurate inventory reporting Improved the overall customer shopping experience<br>The Ideal Candidate<br>We’re looking for someone who:Thinks like an ecommerce business owner Is highly organised and proactive Enjoys solving problems Works well with multiple departments Loves data and continuous improvement Takes ownership and accountability Has a passion for delivering exceptional online customer experiences Can fit into a young and dynamic team<br>Why Join Us? Be part of one of the UAE’s fastest-growing premium online butcheries Work with one of the region’s leading foodservice companies Opportunity to make a real impact on the growth of the business Collaborative and supportive team environment Competitive salary based on experience<br>Experience:Shopify: 2 years (Required)

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Summary</strong></p><p>We are seeking an experienced and highly motivated Instrumentation &amp; Control (I&amp;C) Supervisor to support maintenance and outage activities within a Nuclear Power Plant environment. The successful candidate will provide technical leadership, supervision, and coordination of I&amp;C maintenance activities, ensuring compliance with nuclear safety standards, quality requirements, and operational procedures.<br></p><p>This role requires strong expertise in instrumentation systems, control valves, troubleshooting, preventive and corrective maintenance, and outage execution while maintaining the highest standards of nuclear, industrial, and environmental safety.<br></p><p><strong>Key Responsibilities</strong></p><p><br><strong>Technical &amp; Operational Leadership</strong></p><ul><li><p>Supervise and coordinate Instrumentation &amp; Control maintenance activities during planned outages and operational maintenance programs.</p></li><li><p>Lead execution of assigned maintenance scopes to improve equipment reliability, plant performance, and regulatory compliance.</p></li><li><p>Provide technical guidance during troubleshooting, fault diagnosis, equipment failures, and abnormal operating conditions.</p></li><li><p>Support engineering evaluations, operability assessments, and temporary modification activities.</p></li><li><p>Ensure maintenance activities are completed safely, efficiently, and within approved schedules.</p></li><li><p>Assist in planning major maintenance windows and outage activities.</p></li><li><p>Optimize manpower utilization, work sequencing, and resource allocation.</p></li><li><p>Review maintenance procedures and ensure compliance with plant standards and work instructions.<br></p></li></ul><p><strong>Instrumentation &amp; Control Maintenance</strong></p><ul><li><p>Supervise inspection, testing, calibration, overhaul, and maintenance of I&amp;C equipment and systems.</p></li><li><p>Manage corrective and preventive maintenance activities on instrumentation systems.</p></li><li><p>Oversee replacement and maintenance of:</p><ul><li><p>Switches</p></li><li><p>Solenoids</p></li><li><p>Manifolds</p></li><li><p>Positioners</p></li><li><p>Sensors</p></li><li><p>Indicators</p></li><li><p>Control Valve Components</p></li></ul></li><li><p>Support control valve diagnostics, tuning, adjustments, and performance testing.</p></li><li><p>Ensure proper documentation and closure of maintenance activities.<br></p></li></ul><p><strong>Safety, Quality &amp; Compliance</strong></p><ul><li><p>Conduct toolbox talks, pre-job briefings, and safety meetings.</p></li><li><p>Ensure strict adherence to nuclear safety, industrial safety, radiation protection, and environmental requirements.</p></li><li><p>Enforce compliance with quality assurance procedures and maintenance standards.</p></li><li><p>Participate in safety observations, audits, and continuous improvement initiatives.</p></li><li><p>Promote a strong safety culture and operational excellence mindset across the team.<br></p></li></ul><p><strong>Team Leadership &amp; Reporting</strong></p><ul><li><p>Supervise and mentor technicians and maintenance personnel.</p></li><li><p>Provide technical coaching and performance feedback to team members.</p></li><li><p>Manage first-line performance, discipline, and workforce coordination issues.</p></li><li><p>Prepare work progress reports and communicate status updates to management.</p></li><li><p>Support workforce training and qualification programs.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements</strong></p><p><br><strong>Education</strong></p><ul><li><p>Bachelor's Degree in Instrumentation &amp; Control Engineering, Electronics Engineering, Electrical Engineering, or a related discipline.</p><p><br></p></li></ul><p><strong>Experience</strong></p><ul><li><p>Minimum 2 years of experience in a Nuclear Power Plant outage environment.</p></li><li><p>Minimum 1 year of supervisory experience leading maintenance teams.</p></li><li><p>Proven experience in primary and secondary side I&amp;C maintenance activities.</p></li><li><p>Experience within nuclear, power generation, or other highly regulated industrial environments is preferred.<br></p></li></ul><p><strong>Technical Skills</strong></p><ul><li><p>Strong knowledge of instrumentation systems, control systems, and plant maintenance practices.</p></li><li><p>Experience in troubleshooting and diagnostics of I&amp;C equipment.</p></li><li><p>Familiarity with control valve maintenance, testing, and calibration.</p></li><li><p>Understanding of international maintenance and nuclear industry standards.</p></li><li><p>Knowledge of plant safety procedures, work permits, and outage management processes.</p></li><li><p>Experience using SAP, Primavera, or similar maintenance management systems.</p></li><li><p>Ability to interpret technical drawings, procedures, and engineering documentation.</p></li><li><p>Knowledge of valve operations and heavy lifting activities is advantageous.<br></p></li></ul><p><strong>Certifications &amp; Training</strong></p><ul><li><p>Nuclear industry safety training preferred.</p></li><li><p>Permit Holder certification or equivalent is an advantage.</p></li><li><p>Confined Space Entry and Radiation Safety certifications are desirable.<br></p></li></ul><p><strong>Core Competencies</strong></p><ul><li><p>Leadership &amp; Team Management</p></li><li><p>Planning &amp; Organizing</p></li><li><p>Problem Solving &amp; Decision Making</p></li><li><p>Time Management</p></li><li><p>Communication &amp; Interpersonal Skills</p></li><li><p>Resource Management</p></li><li><p>Quality Focus</p></li><li><p>Safety Leadership</p></li><li><p>Continuous Improvement Mindset</p></li><li><p>Ability to perform effectively in high-pressure outage and shutdown environments<br></p></li></ul><p><strong>Employment Type</strong></p><p>Full-Time / Project-Based (Nuclear Outage Assignment)<br></p><p><strong>Industry</strong></p><p>Nuclear Energy / Power Generation / Engineering Services<br></p><p><strong>Location</strong></p><p>United Arab Emirates<br></p><p>Candidates with prior Nuclear Power Plant experience will be given preference.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About the Job<br>The Supervisor – Operations &amp; Customer Service (Sea Export) is responsible for overseeing and managing the daily operations and customer service activities within the Sea Export department. The role involves preparing and reviewing freight quotations, converting business leads into confirmed bookings, maintaining strong client relationships, and supervising a small team to ensure operational efficiency and timely service delivery. The position also focuses on developing long-term customer relationships, providing technical shipping solutions, and preparing performance reports for management.<br> <br>An Ideal Candidate<br>The ideal candidate is a proactive and customer-focused professional with a strong background in sea export operations and pricing. The candidate should possess strong communication, analytical, and problem-solving skills and be capable of managing multiple client requirements efficiently. A flexible and service-oriented approach, along with the ability to work extended hours when needed, is essential for success in this role.<br> <br>About Cargo Line<br>At Cargo Line, we are the preferred freight-logistics partner for clients, many of whom are globally recognized and publicly listed companies. While we are deeply committed to delivering value to our clients, we place equal importance on supporting our people. Employee happiness and professional growth are core indicators of our success. When you join Cargo Line, you become part of a high-impact team that operates at the intersection of speed, precision, reliability, and meaningful career development.<br> <br>What You'll Be Expected to Do</p><p>1. Pricing &amp; Quotation Management<br>• Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries.<br>• Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates.<br>• Ensure pricing aligns with company margin targets and operational feasibility.<br>• Follow up on quotations to maximize conversion of leads into confirmed shipments.<br> <br>2. Customer Relationship Management<br>• Proactively communicate with existing and potential customers to build and maintain strong business relationships.<br>• Understand customer requirements thoroughly and offer tailored shipping solutions.<br>• Promote value-added services to enhance profitability and customer satisfaction.<br>• Ensure high levels of responsiveness and service quality at all times.<br> <br>3. Operations Execution<br>• Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments.<br>• Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders.<br>• Monitor shipment progress and provide proactive status updates to clients.<br> <br>4. Technical &amp; Industry Knowledge<br>• Demonstrate sound knowledge of INCOTERMS, HS Codes, export documentation, and shipping line procedures.<br>• Stay updated on market rates, carrier relations, and export regulations.<br>• Support the team with technical expertise and ensure compliance with industry standards.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What You'll Need to Possess<br>• Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or a related field.<br>• Minimum 5 years of experience in sea export pricing and customer service within the shipping or freight forwarding industry.<br>• Strong understanding of international trade practices and carrier rate structures.<br>• Excellent communication, negotiation, and problem-solving skills.<br>• Analytical and detail-oriented with strong Excel and reporting abilities.<br>• Customer-focused with a commitment to service excellence.<br>• Proficient in MS Office, ERP/CRM systems, and freight pricing tools.<br>• Flexible to work extended hours as required to meet client demands.<br> <br>What We Offer<br>• Competitive compensation &amp; benefits package.<br>• Opportunities for professional development and growth.<br>• A dynamic and supportive work environment.<br>• The chance to be part of a respected freight-forwarding brand that is scaling globally.</p><p></p></section>