وظائف موظف استقبال - الفجيرة الإمارات

<strong>Company Description<br><br></strong>Fairmont Hotels &amp; Resorts<br><br>Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.<br><br><strong>About Fairmont Fujairah Beach Resort<br><br></strong>Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.<br><br>About the Application Process:<br><br>At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.<br><br><strong>Job Description<br><br></strong><strong>THE POSITION<br><br></strong>To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.<br><br><strong>Key Roles &amp; Responsibilities<br><br></strong><ul><li>Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure</li><li>Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service</li><li>Meet and greet VIP guests personally</li><li>Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.</li><li>Prepare compendiums prior guest arrival and check-into system if necessary</li><li>Maintain close contact with Concierge for new arrivals and departures</li><li>Update and maintain repeat guest history system</li><li>Promote Inter-Hotel sales and in-house facilities</li><li>Send prepared welcome cards and amenities to room prior to guest arrival</li><li>Attend to special requests by guests</li><li>Handle guest complaints and refer them as necessary, follow up on corrective action</li><li>Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests</li><li>Prepare requisitions for amenities on a timely basis</li><li>Performs related duties and special projects assigned<br><br></li></ul><strong>Qualifications<br><br></strong><strong>PERSONAL ATTRIBUTES<br><br></strong><ul><li>Strong written and verbal communication skills in English and Russian language</li><li>Able to develop rapport with colleagues and management staff</li><li>Ability to work cohesively with co-workers as part of a multi-cultural team</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>Ability to promote positive relations with guests and patrons</li><li>Able to exercise good judgment with difficult guests</li><li>Degree from School for Tourism &amp; Hotel Management</li><li>Embrace the Fairmont brand promise and luxury in your role and in all your interactions</li><li>Foster an inclusive environment where every individual feels valued and respected</li></ul>

<ul><li><p>Assisting Operations Team to complete the Daily Operational activities.</p></li><li><p>Coordinating with Shipping Lines to check the shipments arrivals.</p></li><li><p>Updating customers shipments arrivals and informing requirements</p></li><li><p>Preparing Delivery order Letters</p></li><li><p>Coordinating with messengers to arrange the documents collection from Customers.</p></li><li><p>Cargo gate pass Issuance</p></li><li><p>Exit /Entry Typing</p></li><li><p>Data Entry in Freight Software</p></li><li><p>Inspection Booking in Customs system and follow for receive the Inspection time slot.</p></li><li><p>DNATA/Calogi booking.</p></li><li><p>Invoice Dispatch arrangement to customers</p></li><li><p>Courier Booking</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Educational Qualification&nbsp;</strong></p><ul><li><p>Bachelor’s degree graduate</p></li></ul><p><strong>Work Experience&nbsp;</strong></p><ul><li><p>3-year experience in the same field.</p></li></ul><p><strong>Competencies&nbsp;</strong></p><ul><li><p>Decision making ability.</p></li><li><p>Systematic / Self Organized Process driven approach to Work</p></li><li><p>Ability to solve problems / trouble shooting.</p></li></ul><p><strong>Languages&nbsp;</strong></p><ul><li><p>English</p></li></ul></li></ul>

<strong>Additional Information<br><br></strong><strong>Job Number</strong> 26135194<br><br><strong>Job Category</strong> Golf, Fitness, &amp; Entertainment<br><br><strong>Location</strong> Dibba Road, PO Box 3070, Fujairah, United Arab EmiratesVIEW ON MAP<br><br><strong>Schedule</strong> Full Time<br><br><strong>Located Remotely?</strong> N<br><br><strong>Position Type</strong> Non-Management<br><br><strong>Position Summary<br><br></strong>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.<br><br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br><br><strong>Preferred Qualifications<br><br></strong>Education: High school diploma or G.E.D. equivalent.<br><br>Related Work Experience: No related work experience.<br><br>Supervisory Experience: No supervisory experience.<br><br><strong>Required Qualifications<br><br></strong>License or Certification: CPR Certification<br><br>First Aid Certification<br><br>Recreation Equipment<br><br>Any certification or training required by local and state agencies.<br><br><em>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br><br></em>At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose,<strong> belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.

<ul><li>Welcome guests with a warm and engaging demeanor, ensuring a memorable first impression.</li><li>Address guest inquiries and concerns promptly, demonstrating exceptional problem-solving skills to enhance guest satisfaction.</li><li>Process payments, manage billing inquiries, and handle cash transactions accurately to maintain financial integrity.</li><li>Assist in managing guest reservations, modifications, and cancellations while maintaining updated records in the system.</li><li>Handle guest complaints with empathy and professionalism, aiming for swift resolutions to maintain positive relationships.</li><li>Conduct regular follow-ups with guests during their stay to ensure their needs are met and gather feedback for continuous improvement.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluency in English is essential, with additional languages considered a strong asset to cater to diverse guests.</li><li>Exceptional interpersonal skills to communicate effectively with guests and team members alike, fostering a collaborative environment.</li><li>Strong organizational skills, capable of multitasking and prioritizing tasks in a fast-paced environment.</li><li>A friendly, approachable personality that exudes positivity and genuine care for guest experiences.</li></ul>