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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Customer Service Adviser</b></p><br><p><b>Bupa Global, PO Box 5209, Dubai, United Arab Emirates</b></p><br><p><b>Full Time Permanent - 40 hours per week</b></p><br><p><b>Hybrid Working</b></p><br><p><b>We make health happen</b></p><br><p>At Bupa Global, we're dedicated to helping people live longer, healthier, happier lives. As the international health insurance division of Bupa, we provide premium health insurance to customers around the world, giving them access to healthcare whenever and wherever they need it.</p><br><p>As a Customer Service Adviser, you'll play an important role in helping our members get the support they need. You'll be the first point of contact for customers, providing clear, friendly and professional support across a range of enquiries. Whether you're helping a customer understand their health insurance cover, updating policy information or supporting them through a complex query, you'll make a genuine difference to their experience.</p><br><p>Joining our dedicated customer service team in Dubai, you'll work in a fast-paced, international environment where customer care is at the heart of everything we do.</p><br><p><b>Key Responsibilities</b>:</p><br><p>As a Customer Service Adviser, you'll:</p><br><ul><li><p>Help customers with enquiries about their health insurance policies by phone and written communication.</p><br></li><li><p>Investigate customer queries and provide accurate, timely responses.</p><br></li><li><p>Make changes to memberships in line with policy requirements.</p><br></li><li><p>Reissue and track customer documents when needed.</p><br></li><li><p>Process manual credit card payments securely and accurately.</p><br></li><li><p>Handle billing enquiries and issue payment receipts.</p><br></li><li><p>Raise manual credit notes and invoices where required.</p><br></li><li><p>Support brokers and other business partners with policy-related queries.</p><br></li><li><p>Keep customer records accurate and up to date.</p><br></li><li><p>Update customer contact details and member information.</p><br></li><li><p>Work closely with internal teams to help overcome language and cultural barriers.</p><br></li><li><p>Coordinate with service partners to arrange medical treatments for members.</p><br></li><li><p>Manage customer complaints and carry out investigations to reach fair outcomes.</p><br></li><li><p>Make sure all work is completed in line with company processes, regulatory requirements and customer service standards.</p><br></li></ul><p><b>What We’re Looking For</b></p><br><p>To be successful in this Customer Service Adviser role, you'll have:</p><br><ul><li><p>Essential to have a second language in Mandarin, Hindi. Urdu, Tagalog, French, German, Russian or Spanish would be highly advantageous, as you'll support a diverse global customer base.</p><br></li><li><p>Previous training or experience within a medical or healthcare environment.</p><br></li><li><p>Essential experience working within the UAE health insurance sector.</p><br></li><li><p>A good understanding of UAE health insurance regulations.</p><br></li><li><p>A strong customer service background, ideally within insurance or healthcare.</p><br></li><li><p>Experience following processes and working accurately within guidelines.</p><br></li><li><p>Excellent communication skills, both written and verbal.</p><br></li><li><p>Strong interpersonal skills with the ability to build positive relationships.</p><br></li><li><p>Good problem-solving skills and attention to detail.</p><br></li><li><p>Confidence managing multiple enquiries and prioritising your workload.</p><br></li><li><p>Excellent written and spoken English.</p><br></li><li><p>Flexibility to work rotating shifts between 08:00 and 20:00, including occasional weekends and public holidays.</p><br></li></ul><p><b>Why Bupa?</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Call Centre<p>Locations:</p><br>Dubai - OIC </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><b>Head of Rest of World Marketing – 12 month FTC</b></p><br><p>Competitive Salary, Bonus &amp; Benefits</p><br><p>Dubai / Hybrid working<br>Fixed Term Contract (12 months)</p><br><p>40 hours per week</p><br><p><i>Closing date – 1st September 2026</i><br>&nbsp;</p><br><p><b>We make health happen</b></p><br><p>At Bupa, our purpose is simple. We're helping people live longer, healthier, happier lives and making a better world. You will play a key role in bringing that purpose to life across Europe, the Middle East and Asia. You will lead the development and delivery of commercial marketing strategies that help more people access high quality healthcare and health insurance solutions around the world.</p><br><p>This is a leadership role within ‘Bupa Global’ – our International Private Medical Insurance (IPMI) business.</p><br><p>If you're an experienced marketing leader who enjoys combining strategy with execution, building high-performing teams and making a measurable commercial impact, we'd love to hear from you.</p><br><p><b>Key Responsibilities</b></p><br><ul><li><p>Develop and deliver regional marketing strategies across Europe, Middle East and Asia</p><br></li><li><p>Partner closely with regional leadership teams, sales teams and business partners to deliver customer-focused marketing plans.</p><br></li><li><p>Manage multi-million-pound marketing budgets to align with commercial plans</p><br></li><li><p>Own relationships with international media, creative, PR and events agencies to maximise marketing effectiveness and return on investment.</p><br></li><li><p>Oversee regional communications, content and social media strategies</p><br></li><li><p>Lead and develop a diverse international marketing team across multiple locations.</p><br></li></ul><p><b>What We're Looking For</b></p><br><ul><li><p>Similar role (e.g. Head of Marketing) within Insurance / FS sector – essential</p><br></li><li><p>International work experience (UK &amp; UAE) - essential</p><br></li><li><p>Significant expertise across brand, digital, demand generation, content and performance marketing.</p><br></li><li><p>A strong track record of leading a high calibre international marketing team</p><br></li><li><p>Excellent stakeholder management and influencing skills (Exec level)</p><br></li><li><p>Experience managing agencies, budgets and large-scale marketing programmes.</p><br></li><li><p>Strong commercial acumen, strategic and innovative mindset.</p><br></li></ul><p><b>Benefits</b></p><br><p>Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.</p><br><p>Specific benefits for the role are aligned to the geographic location of the incumbent. Benefits include management bonus, pension eligibility and private medical insurance.</p><br><p><b>Why Bupa</b></p><br><p>We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.</p><br><p>We encourage all of our people to "Be you at Bupa". We champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.</p><br><p>Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br><p>Locations:</p><br>Dubai - BGME DIFC </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description:</p><br><p><u><b>Customer Service Adviser</b></u></p><br><p><b><u>Bupa Global, PO Box 5209, Dubai, United Arab Emirates</u></b></p><br><p>Full Time Permanent - 40 hours per week</p><br><p>Hybrid Working (2 days a week in the office)</p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p><u><b>Role Overview</b></u></p><br><p>We are looking to add Customer focused representatives to join our telephone based servicing team.&nbsp;These roles join a dedicated customer team within our partner in Dubai.</p><br><p><b><span>We service our customer globally around the clock. We ask&nbsp;that you be&nbsp;able to work 8 hour&nbsp;shifts (40 hours a week) between 08:00 –&nbsp;20:00 including occasional weekends and public holidays.</span></b></p><br><p><u><b><span>We make health happen:</span></b></u></p><br><ul><li><p><span>Support customers with their enquiries about their policies</span></p><br></li><li><p><span>Member correspondence either by phone or by writing following appropriate </span><span>investigation, in line with policy</span></p><br></li><li><p><span>Make changes to memberships according to policies</span></p><br></li><li><p><span>Reissuing and tracking members’ documents</span></p><br></li><li><p><span>Making manual collections from customers’ credit cards</span></p><br></li><li><p><span>Deal with billing inquiries</span></p><br></li><li><p><span>Raising manual credit notes and invoices when needed</span></p><br></li><li><p><span>Issue payment receipts for members and group payments</span></p><br></li><li><p><span>Deal with providers (Brokers) that may have any queries </span></p><br></li><li><p><span>Take responsibility for ensuring that the system records are accu</span><span>rate and up to date</span></p><br></li><li><p><span>Ensuring members’ contact details are up to date </span></p><br></li><li><p><span>Provide support to other internal Departments to overcome cultural and language </span><span>barriers</span></p><br></li><li><p><span>Coordinate with Service Partners to set medical treatments up</span></p><br></li><li><p><span>Handle members complaints and investigate</span></p><br></li></ul><p><u><b>What you will need:</b></u></p><br><ul><li><p>Previous training in a medical environment</p><br></li><li><p>Previous experience within Health Insurance experience within the UAE is essential.</p><br></li><li><p>Understanding of UAE Health Insurance regulations</p><br></li><li><p>Able to demonstrate a focus on excellent customer service within an insurance setting</p><br></li><li><p>Experience in working with procedures</p><br></li><li><p>Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.</p><br></li><li><p>Must have excellent verbal and written&nbsp;(English)</p><br></li><li><p>Be able to work 8 hour&nbsp;shifts between 08:00 - 20:00 including occasional weekends and public holidays.</p><br></li></ul><p><u><b><span>Why Bupa?</span></b></u></p><br><br><p><span><span>We</span><span>’re</span><span>a health insurer and provider. With no shareholders, our customers are our focus.</span><span>Our people are all</span><span>driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave,</span><span>caring</span><span>and responsible in everything we do.</span></span></p><br><br><p><span><span>We encourage</span><span>all of</span><span>our people to “Be you at Bupa</span><span>”</span><span>,</span><span>we champion diversity, and we understand the importance of our people</span><span>representing</span><span>the communities and customers we serve</span><span>.&nbsp;</span><span>That’s</span><span>why w</span><span>e</span><span>especially</span><span>encourage applications from people with diverse backgrounds and experiences.&nbsp;</span></span></p><br><br><p><span><span>Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the</span><span>minimum</span><span>criteria for the role.</span><span>We’re</span><span>committed to ensuring</span><span>you’re</span><span>treated fairly during the recruitment process and offer reasonable adjustments to anyone who may</span><span>benefit</span><span>from accommodations to the recruitment process</span><span>.&nbsp;&nbsp;</span></span></p><br><br><p><span><span>If you require</span><span>information</span><span>regarding</span><span>this role in</span><span>an alternative format</span><span>,</span><span>please email:</span></span><u><span>careers@bupa.com</span></u></p><br><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Call Centre<p>Locations:</p><br>Dubai - OIC </div>