وظائف SEGEN INTEGRATED SOLUTIONS FZCO

<p>We are looking for a motivated and customer-focused <strong>TallyPrime Customer Support & Sales Executive</strong> to manage day-to-day customer support, build strong customer relationships, and generate sales opportunities for TallyPrime and related business solutions.</p><p>The candidate will be responsible for understanding customer requirements, resolving TallyPrime-related queries, coordinating with the technical team when required, and identifying opportunities for software licenses, renewals, upgrades, cloud solutions, E-Invoicing, customizations and other services.</p><p>Key Responsibilities</p><p>1. Customer Support</p><ul><li><p>Handle customer calls, WhatsApp messages, emails and support requests related to TallyPrime.</p></li><li><p>Understand customer issues and provide first-level support and solutions.</p></li><li><p>Assist customers with TallyPrime installation, activation, configuration and basic troubleshooting.</p></li><li><p>Guide customers on TallyPrime features, reports and day-to-day usage.</p></li><li><p>Provide basic assistance related to TSS/AMC, license activation and renewals.</p></li><li><p>Coordinate with the technical/development team for issues requiring advanced support.</p></li><li><p>Maintain proper records of customer queries, issues and resolutions.</p></li><li><p>Follow up with customers to ensure that reported issues are resolved satisfactorily.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ol><li><p>1–3 years of experience in <strong>TallyPrime / Tally.ERP 9 customer support, software support or software sales</strong>.</p></li><li><p>Good knowledge of TallyPrime and basic accounting concepts.</p></li><li><p>Sales experience in accounting software, ERP or business software will be an added advantage.</p></li><li><p>Good communication and interpersonal skills.</p></li></ol>