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BARE International is looking for individuals who are interested to become a mystery shopper/evaluator for prestigious brands. What you need to do? Register yourself as mystery shopper on our website. Refer to the chat message once you have applied, click on the link to be directed to the ‘create an account’ page on BARE International. Once registered, you will be available to view the available evaluations on the Job Board. Our scheduler will contact you to check if you have created your account, he/she will also offer you of any upcoming evaluations in your area! You can choose to go for multiple evaluations. Shopper fee + reimbursements (if any) will be paid the following month once your report is Finalized. Shopper fee varies according to the project.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Purpose</strong></p><br><p>Drive RTA-wide customer-happiness strategy by setting up vision, policy, and KPIs. Oversee the governance of all service-delivery channels and mobilize people, budgets, and systems while assuring regulatory, quality, and HSE compliance to continually elevate customer experience.</p><br><p><strong>Job Responsibilities</strong></p><br><p><strong>Strategy</strong></p><br><ul><li>Drive the development and continuous refinement of an integrated customer experience framework across all services and channels, ensuring strategic alignment, seamless journey design, and cross-sector collaboration to elevate service quality and user satisfaction</li><li>Oversee the development of customer-care strategies, including policies for digital channels, to make sure customers get smooth and high-quality service everywhere.</li><li>Establish and chair a formal governance committee to strategically assess major changes to service delivery channels, ensuring alignment with customer needs and updating service standards accordingly</li><li>Oversee the strategic planning cycle by guiding the development, monitoring, and reporting of business plans, budgets, and performance targets, ensuring timely course corrections to meet organizational objectives and optimal use of resources</li></ul><p><strong>Operations</strong></p><br><ul><li>Supervise the development of the annual public report by synthesizing customer happiness insights, tracking corrective actions, and outlining future service commitments.</li><li>Manage and oversee service delivery at Customer Happiness Centers, including the Esaad Center, ensuring a well-organized and customer-friendly environment that reflects service excellence.</li><li>Establish a customer service communication and escalation mechanism that channels feedback and complaints to relevant departments and informs top management for datadriven business decisions.</li><li>Direct the transparent and timely handling of complaints, enquiries, and fine appeals, ensuring processes align with service standards and customer expectations.</li><li>Lead the identification and analysis of evolving customer needs, ensuring their integration into organizational initiatives and projects through strategic alignment and cross-functional collaboration, while overseeing implementation to enhance service responsiveness and customer satisfaction.</li><li>Evaluate and monitor service performance metrics outlined in operational agreements between the Customer Happiness Department and other entities, ensuring adherence and driving continuous improvement through effective follow-up and collaboration.</li><li>Lead organization-wide programs that embed a custom-centered culture, including mandatory training for all managers.</li></ul><p><strong>Product / Process Improvement</strong></p><br><ul><li>Help analyze key performance indicators, mystery shopper results, customer satisfaction data, and complaint trends, and support departments in making improvements.</li><li>Assist in leading projects to improve processes, renegotiate service agreements, and fix service gaps.</li><li>Direct benchmarking and market research to find best practices worldwide and bring them into the Authority’s services.</li></ul> <p><strong>Qualifications</strong></p><br><ul><li>Bachelor’s degree in Business Administration or Customer experience management; Master’s degree in Business Administration</li><li>16+ years in case of master’s degree (18+ years in case of bachelor’s degree)</li><li>Certifications such as Customer Experience Management, Excellence, quality is preferred</li><li>Must have experience in in 7 Stars Excellence/ Government Excellence Award Frameworks</li><li>Must have expertise in Service Quality</li><li>Experience in Smart Services would be an additional advantage</li></ul> </div>

As a Store Manager you will be a FENDI Ambassador, promoting the brand DNA in the market while exceeding sales targets and KPIs.<br>Through a constant coaching and motivation of your team, you will strengthen the relationship with the clients by promoting FENDI history, craftmanship, quality of materials and creativity, always ensuring that all the standards in terms of performance, processes and procedures are compliant with our vision of excellence and luxury.<br><br>Main Responsibilities:<br>Monitor and achieve store performance with relevant KPIs. Assist in the selling process. Analyze the business, propose and implement action plans to improve results, generate sales for each product category. Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs. Be aware of local trading environment and its impact on our sales, including competitors' trading activities. Manage and supervise the team in the correct execution of all company operating and stock procedures. Manage customer service quality, to meet client’s expectations by offering excellent customer service standards. Develop loyal FENDI clients and implement appropriate CRM tools and clienteling actions including in-store events. Act as brand ambassador to strengthen/build relationships with VIP clients. Improve Mystery Shopper Results with action plans. Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations. Work with HR Dept. in recruiting the most qualified applicants to meet the store needs. Identify individual and team training needs to develop Talents and communicate these needs to HR Department. Review and submit sales and operational reports to management in adherence to company's KPIs and policies. Ensure that FENDI’s standards are applied and maintained all times across the customer service, internal control, VM and back-office activities (stocks, administration, etc.).<br><br>Profile:<br>7-10 years’ experience in Fashion/Luxury Sales.5-7 years’ experience in a top-location management of a retail luxury business . Bachelor’s or master’s Degree. Strong selling and communication skills are necessary. Excellent relationships skills, self-reliant, friendly and patient. Leadership, confidence, organization, professionalism. Strong customer orientation skills. Goal oriented approach, multitasking. Computer skills and Retail management system knowledge. Strong knowledge and/or interest for fashion/luxury industry. Fluent English. Additional languages are a plus.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Job Purpose:</strong></span></p><br><p><span>To perform all financial transactions in risk free manner while maintaining the set service standards always Ensure adherence to policies and processes whilst trying to minimize operational losses. To handle branch related counter transactions and replace CSM during his/ her absence.</span></p><br><p><span><strong>Key Responsibilities:</strong></span></p><br><ul><li><span>Manage cash counter transactions of a branch with a customer base between &gt;7K, portfolio size of AED. I00M in assets and 200M in liabilities</span></li><li><span>Process all counter transactions accurately and swiftly and in accordance with the laid down Procedures.</span></li><li><span>Strive towards reducing waiting time and serving time by efficient processing of all transactions.</span></li><li><span>Strive towards managing customer expectation for each interaction.</span></li><li><span>Ensure zero risk of cash differences by diligently, accurately and attentively processing all cash transactions.</span></li><li><span>Be vigilant and alert to any possible fraud and risks.</span></li><li><span>Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.</span></li><li><span>Adhere to transactions limit, override approval and call back processes at the counter.</span></li><li><span>Errors free transactional report checking.</span></li><li><span>Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking/ scrutiny / investigation.</span></li><li><span>Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit.</span></li><li><span>Ensure accurate delivery/ receipt of cash to / from customers at all times.</span></li><li><span>&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist&nbsp;CSM&nbsp;in&nbsp;handling&nbsp;day-to-day&nbsp;transactional&nbsp;and&nbsp;branch&nbsp;related&nbsp;activities.</span></li><li><span>• Endeavour to reduce customer wait time and serve time by efficient and risk-free processing of all counters related transactions at the branch.</span></li><li><span>Ensure effective and timely implementation of changes / modifications to the processes and policies made by Head Office.</span></li><li><span>Ensure 100% score at counter area with mystery shoppers.</span></li><li><span>Cross sells MMC and other products.</span></li><li><span>Ensure proper custodianship of all security items related to counter transactions<strong>.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></span></li></ul><p><span>.</span></p><br><p><br><span><strong>Key Qualifications &amp; Skills:</strong></span></p><br><ul><li><p><span>In depth knowledge of counter-related and dependent process Basic accounting and reporting knowledge</span></p><br></li><li><p><span>Must possess good customer service and interpersonal skills.</span></p><br></li><li><p><span>Ability to handle pressure</span></p><br></li><li><p><span>Should be detail oriented, quick with numbers, very vigilant</span></p><br></li><li><p><span>Ability to handle routine work with the same enthusiasm and vigor</span></p><br></li><li><p><span>Process related to financial transactions</span></p><br></li><li><p><span>Possess good communication and interpersonal skills</span></p><br></li><li><p><span>3-4 years of experience as a teller within banking industry.</span></p><br></li></ul><p><br><span><strong>Core Competencies:</strong></span></p><br><ol><li><p><span><strong>Customer Focus:</strong> Demonstrates dedication to providing excellent service and achieving TNPS goals.</span></p><br></li><li><p><span><strong>Accuracy &amp; Efficiency:</strong> Ensures cash and transaction handling is accurate and efficient.</span></p><br></li><li><p><span><strong>Compliance &amp; Security:</strong> Adheres to all bank policies, regulations, and security protocols.</span></p><br></li><li><p><span><strong>Teamwork:</strong> Works collaboratively with the team to ensure smooth operations and adherence to service benchmarks.</span></p><br></li><li><p><span><strong>Integrity:</strong> Upholds ethical standards, ensuring no cash discrepancies or security breaches.</span></p><br></li></ol><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>We are recruiting a&nbsp;<span><span><span><span>Mass Market Business Development Manager - Modern Trade ​</span></span></span></span>for one of our clients, a leading pharmaceutical company based in Dubai. </span><br><br><b><span>About Our Client</span></b><br><br><span>Our client is a well-established pharmaceutical company in Dubai, recognized for its commitment to innovation, quality, and patient-centric healthcare solutions. With a strong regional presence and a growing portfolio of pharmaceutical products, the company plays a key role in supporting healthcare systems across the Middle East. They foster a data-driven culture and offer a collaborative environment where insights directly influence strategic and commercial decisions.</span><br><br><b><span>Key Responsibilities<br></span></b><br></span><ul><li><span><span>Own key mass market accounts, translate ambition into commercial execution, and raise the standard of how products are positioned and executed in-store</span></span><br></li><li><span><span>Lead business planning, trade investment, and category leadership to drive growth that is both commercially strong and brand-enhancing, with accountability for account P&amp;L, close collaboration with internal stakeholders across finance, supply, marketing, and other functions, and customer/channel demand forecasting that feeds into the IBP process</span></span><br></li><li><span><span>Develop strategic customer relationships across priority UAE mass market accounts</span></span><br></li><li><span><span>Manage listings, launches, pricing, promotions, and trade terms with strong commercial discipline</span></span><br></li><li><span><span>Resolve supply and service challenges quickly to ensure execution excellence</span></span><br></li><li><span><span>Develop promotional plans around key shopper and customer moments</span></span><br></li><li><span><span>Manage investment planning and retailer submissions with accuracy and efficiency</span></span><br></li><li><span><span>Drive best-in-class shelf execution, planogram compliance, and secondary placement standards</span></span><br></li><li><span><span>Leverage field insights and execution data to identify gaps and implement corrective actions quickly</span></span><br></li><li><span><span>Monitor sales, distribution, execution, and trade investment with a strong performance focus</span></span><br></li><li><span><span>Maintain scorecards, forecasts, and issue resolution processes with strong cross-functional discipline</span></span><br></li><li><span><span>Build demand forecasts by customer and channel for assigned accounts, contributing to the IBP process</span></span><br></li><li><span><span>Support the development of the UAE mass market growth agenda by customer, category, and brand</span></span><br></li><li><span><span>Recommend portfolio, pack, and pricing strategies to strengthen channel competitiveness</span></span><br></li></ul><br><b><span>​</span></b><br><br><br><span>Requirements</span><ul><li><span><span>Bachelor’s/Master’s degree in Management or a related field</span></span><br></li><li><span><span><span>6–8 years of commercial experience, with strong expertise in UAE modern trade account management</span></span></span><br></li><li><span><span><span>Proven track record managing leading hypermarket and supermarket customers in the UAE</span></span></span><br></li><li><span><span><span>FMCG experience is essential; experience in consumer health, OTC, or VMS is an advantage</span></span></span><br></li><li><span><span><span>Strong understanding of joint business planning, trade investment, and promotional effectiveness</span></span></span><br></li><li><span><span><span>Ability to use customer and market data to drive actions and influence business decisions</span></span></span><br></li><li><span><span><span>Strong stakeholder management, negotiation, and execution skills</span></span></span><br></li><li><span><span><span>Fluent in English; Arabic is an advantage</span></span></span><br></li><li><span><span><span>​</span></span><span><span>Based in the UAE with regular field travel; a valid UAE driving license is required</span></span></span></li></ul><br><br><br><br><br><br><br><br><span>Benefits</span><ul><li><span><span>Employee Benefits as per the UAE Labor Law</span></span><br></li><li><span><span>Competitive Salary</span></span><br></li></ul><br> </div>

The Department Manager works close to the Store Manager to support the Store's organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team and general day-by-day management.<br>Job responsibilities<br>Category Sales Management and Business Development<br>Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders Monitor and achieve category department performance with relevant KPIs. Analyse the category business, propose and implement action plans to improve results. Set category performance target for the team and individual with the Store Manager. Be sensitive to competitors' trading activities and give feedback to Store Manager.<br>Client Management<br>Leverage all clienteling tools to achieve Department and Store business goals. Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activities. Manage customer service quality, to meet customer expectations by offering excellent customer service standards. Improve Mystery Shopper Results with action plans. Implement appropriate CRM tools and develop loyal customer of product category. Act as brand category ambassador to educate VIP and new Clients. Participate into ad-hoc Clientele projects.<br>Operations and Visual Merchandising<br>Ensure that merchandize is properly managed, displayed, stored and maintained by team. Maintain inventory accuracy and shrink rates within company standards. Report to Stock Planning and Merchandising team when there is out of stock on best sellers. Maintain the Visual Merchandising consistent with Company standards. Align periodically visual merchandising and sales performance. Make the best out of the display and proximity storage<br>Team Management and Development<br>Discuss individual performance every month and coach team members Motivate the team so that they perform at their highest level to meet their individual and store objectives Organize the team in an efficient manner according to business needs and delegate responsibility Translate strategic and business goals into concrete and individual actions and objectives Conduct category training to the team Execute the in-store training routine set by the Store Manager<br>Profile<br>5 years' experience in a supervisor role in Fashion/Luxury Sales with exposure to the relevant category Bachelor's Degree or equivalent is preferred English fluent Manages his/ her image standards on a high level Strong selling and communication skills are necessary Excellent relationships skills, self-reliant, approachable and patient Confidence, organizational skills, professionalism Client focus with great business acumen Administration and financial skills Computer skills and Retail management system knowledge Goal oriented approach, multitasking Strong knowledge and/or interest for fashion/luxury industry.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To oversee and lead Integrated Facilities Management (IFM) operations across UAE retail stores, ensuring a premium shopping experience through seamless Hard and Soft service delivery. The role focuses on maintaining asset value, ensuring 100% compliance with UAE local regulations, and managing regional teams to achieve operational excellence.</p><br><p><strong>Operational Management (Hard &amp; Soft Services)</strong></p><ul><li><p><strong>Hard Services:</strong> Oversee MEP (Mechanical, Electrical, Plumbing), HVAC maintenance, and civil works. Ensure all Critical Assets (Chillers, DBs, Fire Fighting systems, CCTV/Access Control systems.) undergo timely PPM (Planned Preventive Maintenance).</p></li><li><p><strong>Soft Services:</strong> Manage daily cleaning standards, and specialized deep cleaning schedules.</p></li><li><p><strong>Pest Control:</strong> Ensure stores remain pest-free by monitoring vendor schedules and ensuring compliance with Dubai/ NE /Abu Dhabi Municipality standards.</p></li><li><p><strong>Security:</strong> Coordinate with security vendors to ensure guard deployment, mall security liaison.</p></li></ul><p><strong>&nbsp;Team Leadership &amp; Regional Oversight</strong></p><ul><li><p>Lead and mentor a team of <strong>3 Regional Leads/Supervisors</strong>, ensuring standardized service delivery across all UAE territories.</p></li><li><p>Conduct regular site audits and "Mystery Shopper" style facility inspections to maintain brand standards.</p></li><li><p>Manage staff rosters, KPIs, and performance reviews for the regional facility team.</p></li></ul><p><strong>Vendor &amp; Contract Management</strong></p><ul><li><p>Supervise third-party IFM contractors, ensuring they adhere to <strong>SLAs (Service Level Agreements)</strong> and <strong>KPIs</strong>.</p></li><li><p>Review service reports and validate invoices for work completed (LPO management).</p></li><li><p>Assist in the tendering process for new service providers or specialized retail fit-out maintenance.</p></li></ul><p><strong>Compliance, Health &amp; Safety (HSE)</strong></p><ul><li><p>Ensure all stores meet <strong>Civil Defense</strong> and <strong>Municipality</strong> requirements (Fire safety certificates, grease trap cleaning, etc.).</p></li><li><p>Implement and monitor health and safety protocols to ensure a "Zero Harm" environment for both staff and customers.</p></li><li><p>Manage the <strong>DLP (Defect Liability Period)</strong> for new store openings and coordinate with project vendors for rectifications.</p><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience:</strong> 6–10 years in FM, with at least <strong>2 years in a Retail environment</strong> within the UAE.</p><br><ul><li><p><strong>Education:</strong> Bachelor’s Degree in Facilities Management and Engineering.</p></li><li><p><strong>Technical Knowledge:</strong> Strong understanding of HVAC, Electrical systems, and UAE Municipality/Civil Defense regulations.</p></li><li><p><strong>Software:</strong> Proficiency in <strong>CAFM (Computer-Aided Facility Management)</strong> software and MS Office (Excel/PowerPoint).</p></li><li><p><strong>Soft Skills:</strong> Strong leadership, "on-the-floor" problem-solving attitude, and excellent English communication (Arabic is a plus).</p></li><li><p><strong>Mobility:</strong> Valid UAE Driver’s License is <strong>mandatory</strong> for regional site visits.</p></li></ul><p></p></section>

<p>The Partnership Consultant is responsible for Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies through our channel partners Responsibilities • Generates revenue by managing Incoming sales inquiries from different channel partners. • Trains and develops business set up firms/ new consultants to maximize number of sales in the market. • Regularly visiting new and existing channel partners and updating the brief of the meeting on CRM (ZOHO). Also addressing their challenges and resolve them. • A minimum number of 35 meetings with channel partners are must per month, meetings should be added in ZOHO with proof (photos) • Educates channel partners with information related to company set-up formation, suitable business activities, eligibilities, free zones rules, terms and conditions or any new changes. • Regular communication with Channel Partners to make sure that the relationship with the Free zone is good. • Attends events and business networks to maximize number of channel partners. • Achieves Monthly sales targets. • Masters the product information and competitive packages • Always maintaining a positive attitude and ensuring that every customer is handled with respect and professionalism. • Provides monthly report on the number of sales • Coordinates between Compliance team and Operations Team to facilitate clients’ requirements. • Analyzes market competition by conducting regular mystery shopping with free zones/competitors. • Actively involved in delivering excellent sales/customer service to the consultants daily. • Maintains high conversion rates. • Assists consultants from initial inquiry, requirements to incorporate the company and visa related fees • Provides straight forward, transparent, and accurate information related to the requirements of the client. • Prepares reports as required and/or requested by the line manager.</p><p>• Bachelor’s degree • 2-4 years of experience in similar role • Demonstrated ability to convert prospects, close deals, and achieve sales quotas. • Strong knowledge of sales principles, methods, practices, and techniques. • Strong problem identification and objections resolution skills. • Strong communication skill (verbal and writing). • Self-motivated, with high energy and an engaging level of enthusiasm.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Closing date: &nbsp;<br>Number of positions: 1<br>Recruiter name:&nbsp;Siva Krishna Bonda&nbsp;<br>Reference number: 71518&nbsp;</p><br> <p>Mediclinic Parkview Hospital&nbsp;| Dubai | United Arab Emirates</p><br><b>MAIN PURPOSE OF JOB</b> <br><p>The Client Relations Manager – Cluster is a key member of the Cluster Senior Leadership Team responsible for executing and localizing the organization’s client experience strategy within a defined group of facilities. The role ensures that all patient-facing services are aligned with Mediclinic’s values, culture, and service standards to deliver a seamless, compassionate, and safe experience.</p><br> <p><span>The Manager leads a team of client relations professionals across the cluster, driving service improvement, managing complex feedback and complaints, supporting staff training, and collaborating across departments to ensure high levels of client satisfaction and loyalty.</span></p><br><br><br><b>KEY RESPONSIBILITY AREAS</b> <br><p>1 &nbsp; &nbsp;Lead Cluster-Level Client Experience Strategy Execution&nbsp; &nbsp;and Performance</p><br> <p>Localise and execute the regional CX (Client experience) strategy to fit cluster-specific needs</p><br> <p>Monitor and manage CX performance indicators (e.g., Cemplicity NPS, complaints, compliments)</p><br> <p>Advise the Cluster Hospital Director and SLT on service priorities and pain points. <span>Align hospital services and departments with Mediclinic’s client-centred standards</span></p><br> <p><br>2 &nbsp; &nbsp;Manage Client Experience Team and Operations</p><br> <p>Role model Mediclinic Way</p><br> <p>Lead and develop the CX team (support services, officers, coordinators)</p><br> <p>Oversee handling and resolution of all patient complaints and complex cases</p><br> <p>Ensure adherence to client communication standards and escalation protocols</p><br> <p>Maintain documentation and accountability for service recovery<br>3 &nbsp; &nbsp;Drive Mediclinic Way Culture and Staff Engagement</p><br> <p>Coach CX team and frontline staff in service behaviours and communication skills</p><br> <p>Conduct service walkthroughs, mystery shopper audits, and coaching feedback</p><br> <p>Promote a culture of kindness, empathy, and ownership in service delivery Personal, Proactive and Professional&nbsp;</p><br> <p>Partner with HR and training to embed service culture initiatives</p><br> <p><br>4 &nbsp; &nbsp;Lead Local Campaigns and Journey Improvements</p><br> <p>Implement patient journey enhancements tailored to cluster needs</p><br> <p>Run facility-specific CX campaigns in collaboration with regional office</p><br> <p>Coordinate local service projects and ensure documentation of outcomes</p><br> <p>Serve as key link to marketing for brand reputation and internal messaging</p><br> <p><br>5 &nbsp; &nbsp;Represent Client Experience in SLT and Cross-Functional Committees</p><br><br><br><b>REQUIRED EDUCATION</b> <br><p>Bachelor’s degree in healthcare management, business administration, or relevant field</p><br> <p>Desired Education:<br>Postgraduate training in service excellence,&nbsp;<br>experience management, or related areas.</p><br> <br><br><b>REQUIRED EXPERIENCE</b> <br><p>Minimum 5 years’ experience in healthcare operations or client experience, with 2+ years in a leadership role managing people and performance<br>Experience leading multidisciplinary service delivery and client engagement initiatives</p><br> <p>Desired Experience:</p><br> <p>Client satisfaction platforms (e.g., Cemplicity, Press Ganey, or others)<br>Leadership experience in client relations in the hospitality industry&nbsp;<br>Working across multi-site operations</p><br><br><br><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b> <br><ul><li>Ability to build exceptional client relationships </li><li>Business acumen and ability to interact with corporate client </li><li>Client Experience Design </li><li>Client engagement and experience principles </li><li>Client experience expertise and skills within healthcare </li><li>Client experience related administration of survey systems and other engagement tools </li><li>Communication, marketing, client interaction and reputation management principles </li><li>Verbal and written communication skills in English (Arabic will be an advantage) </li><li>Complaint management and related patient experience principles </li><li>Net Promoter Score (NPS) interpretation and action planning </li><li>Thorough knowledge of continuous improvement methodologies, principles and tools (e.g. Lean, TOC, WCM, Kaizen, 5S, Value Stream Mapping, Kanban, etc.) </li><li>Change Management &amp; Implementation </li><li>Coaching and Mentoring </li></ul><br><br><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Closing date: &nbsp;<br>Number of positions: 1<br>Recruiter name:&nbsp;Siva Krishna Bonda&nbsp;<br>Reference number: 71589&nbsp;</p><br> <p>Mediclinic Al Ain Hospital&nbsp;| Al Ain | United Arab Emirates</p><br><b>MAIN PURPOSE OF JOB</b> <br><p>The Client Relations Manager – Cluster is a key member of the Cluster Senior Leadership Team responsible for executing and localizing the organization’s client experience strategy within a defined group of facilities. The role ensures that all patient-facing services are aligned with Mediclinic’s values, culture, and service standards to deliver a seamless, compassionate, and safe experience.</p><br> <p><span>The Manager leads a team of client relations professionals across the cluster, driving service improvement, managing complex feedback and complaints, supporting staff training, and collaborating across departments to ensure high levels of client satisfaction and loyalty.</span></p><br><br><br><b>KEY RESPONSIBILITY AREAS</b> <br><p>1 &nbsp; &nbsp;Lead Cluster-Level Client Experience Strategy Execution&nbsp; &nbsp;and Performance</p><br> <p>Localise and execute the regional CX (Client experience) strategy to fit cluster-specific needs</p><br> <p>Monitor and manage CX performance indicators (e.g., Cemplicity NPS, complaints, compliments)</p><br> <p>Advise the Cluster Hospital Director and SLT on service priorities and pain points. <span>Align hospital services and departments with Mediclinic’s client-centred standards</span></p><br> <p><br>2 &nbsp; &nbsp;Manage Client Experience Team and Operations</p><br> <p>Role model Mediclinic Way</p><br> <p>Lead and develop the CX team (support services, officers, coordinators)</p><br> <p>Oversee handling and resolution of all patient complaints and complex cases</p><br> <p>Ensure adherence to client communication standards and escalation protocols</p><br> <p>Maintain documentation and accountability for service recovery<br>3 &nbsp; &nbsp;Drive Mediclinic Way Culture and Staff Engagement</p><br> <p>Coach CX team and frontline staff in service behaviours and communication skills</p><br> <p>Conduct service walkthroughs, mystery shopper audits, and coaching feedback</p><br> <p>Promote a culture of kindness, empathy, and ownership in service delivery Personal, Proactive and Professional&nbsp;</p><br> <p>Partner with HR and training to embed service culture initiatives</p><br> <p><br>4 &nbsp; &nbsp;Lead Local Campaigns and Journey Improvements</p><br> <p>Implement patient journey enhancements tailored to cluster needs</p><br> <p>Run facility-specific CX campaigns in collaboration with regional office</p><br> <p>Coordinate local service projects and ensure documentation of outcomes</p><br> <p>Serve as key link to marketing for brand reputation and internal messaging</p><br> <p><br>5 &nbsp; &nbsp;Represent Client Experience in SLT and Cross-Functional Committees</p><br><br><br><b>REQUIRED EDUCATION</b> <br><p>Bachelor’s degree in healthcare management, business administration, or relevant field</p><br> <p>Desired Education:<br>Postgraduate training in service excellence,&nbsp;<br>experience management, or related areas.</p><br> <br><br><b>REQUIRED EXPERIENCE</b> <br><p>Minimum 5 years’ experience in healthcare operations or client experience, with 2+ years in a leadership role managing people and performance<br>Experience leading multidisciplinary service delivery and client engagement initiatives</p><br> <p>Desired Experience:</p><br> <p>Client satisfaction platforms (e.g., Cemplicity, Press Ganey, or others)<br>Leadership experience in client relations in the hospitality industry&nbsp;<br>Working across multi-site operations</p><br><br><br><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b> <br><ul><li>Ability to build exceptional client relationships </li><li>Business acumen and ability to interact with corporate client </li><li>Client Experience Design </li><li>Client engagement and experience principles </li><li>Client experience expertise and skills within healthcare </li><li>Client experience related administration of survey systems and other engagement tools </li><li>Communication, marketing, client interaction and reputation management principles </li><li>Verbal and written communication skills in English (Arabic will be an advantage) </li><li>Complaint management and related patient experience principles </li><li>Net Promoter Score (NPS) interpretation and action planning </li><li>Thorough knowledge of continuous improvement methodologies, principles and tools (e.g. Lean, TOC, WCM, Kaizen, 5S, Value Stream Mapping, Kanban, etc.) </li><li>Change Management &amp; Implementation </li><li>Coaching and Mentoring </li></ul><br><br><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p><br> </div>

<p>REPORTS TO: Owner / General Manager /Brand Heads • Responsible to post for (Redline Brands & Bits & Pieces) in Social Media (Instagram/Facebook & so on) during peak viewing timing. Management to communicate timing & frequency by brand. • Visiting the Salon & Shops a minimum of once per week to obtain social media content. Relevant Travel expenses will be reimbursed upon the submission of Original Receipts. • Assisting Brand Heads in deploying brand strategies to generate consumer traffic, increase average baskets / spend per head and customer frequency. • Responsible for drafting & executing approved marketing plans. • Plans overall budget and individual budgets for all activities • Analyses revenue of assigned brands across markets and suggests activities to boost KPIs. • Responsible for training staff to ensure the success of all marketing initiatives. • Improving store profitability by creating operational in-store action plans to increase customer acquisition, retention, satisfaction, cross selling & up selling • Analyzes results (Store events, direct marketing, promotions, PR…) • Defines actions based on Mystery shopper reports, customer & blogger / Influencer feedback • Compares budget versus actual spends on a monthly basis. • Undertakes benchmarking of marketing activities against competition • Develop relationships with key support stakeholders like Editors, Influencers, Mall Marketing. • Monitors Store KPI’s & reports to Brand Heads • Create Monthly Social Media timeline & images • Weekly report of offers & packages sold • Boost/ sponsored ads on social media platforms • Daily stories on social media platforms • Collect marketing collateral from partners • Update email signature, awards wall & announcement on social platform, digital menu when winning an award • Create creative videos of before/after of hair cuts, hair colours, nails etc. • Approach influencers for collaboration with 306 Spa • Create bridal posts, offers and promote the packages & services • Maintain client database with Abu Dhabi & Dubai branch • SMS Marketing ( credentials & instructions) • 306 Spa Monthly offer to be discussed with Mr. Mark, Abu Dhabi & Dubai team. • Share stylists & Nail technician’s images & stories on social media platform. (Photos & Videos) • Photographer portfolios for future marketing collaterals ( Photos & videos) • B2B collaborations ( Key contacts, agreement forms) o Discounts o Offers o Government offices o Hospitals/clinics o Schools o Wedding planners o Stylists o Personal Stylists o Corporate groups o Ambassadors • Create Stylist Bios • Maintaining relationships with brands for updated marketing collaterals such as photos, videos, events, discounts etc. • Collaborations with editors of magazines, photoshoots, awards, events held internationally, locally and create offers for special occasions like mother’s day/ valentine’s day etc. • Create Flyers to push products sales internally among employees or clients. • Cross Marketing during events, collaborate with brands for space to set up nail stations or any other services they would be interested in. • Social media engagement –like or comment on multiple users daily, post minimum 4 stories daily, promote offers online • WhatsApp Marketing o Share offers o Updated catalogue o Upcoming events o New staffs bio to clients • In salon Marketing – Use A5/A4 stands to promote the month offers internally. • Managements Likes & Dislikes ( No Halloween, no revealing photos- less skin, covid precautions, consent of the clients are always needed before clicking an image of them, share for approval before posting) • Developing an e-commerce 306 Spa Website • Respond to clients on social media platform daily including the weekend. • Collaborate with models for a free makeover, after approval from management • Last minute cancellation post/ 20% on total bill for the stylist • Search for competitions locally and internationally for stylists, nail technicians, bridal competitions for employees to participate in. • Promotion of a new service or slow moving service ( Microdermabrasion, new set of eye lashes , semi-permanent make up, etc) discussion with management • Slow or near expiration date products needs to be used on clients, or sold at a discounted rate in a special corner of the salon. • Shutter Stock images – if the collateral we have is not satisfactory, provided its approved by the management • Ambassadors Agreement form & three tier system • Ambassador/Influencer sales tracker KEY COMPETENCIES • Actionable Consumer and Shopper Insights • Performance Monitoring • Brand Communication • Digital Marketing</p><p>FEMALE Social Media Executive with Photographer & Videographer / Content Creator knowledge Requirements: Minimum 3 years of hands-on experience in Social Media, Photography, Videography, Content Creation, photo/video editing, and social media content production. Creative mindset with a strong portfolio and attention to detail. KEY COMPETENCIES • Actionable Consumer and Shopper Insights • Performance Monitoring • Brand Communication • Digital Marketing</p>

<p>REPORTS TO: Owner / General Manager /Brand Heads • Responsible to post for (Redline Brands & Bits & Pieces) in Social Media (Instagram/Facebook & so on) during peak viewing timing. Management to communicate timing & frequency by brand. • Visiting the Salon & Shops a minimum of once per week to obtain social media content. Relevant Travel expenses will be reimbursed upon the submission of Original Receipts. • Assisting Brand Heads in deploying brand strategies to generate consumer traffic, increase average baskets / spend per head and customer frequency. • Responsible for drafting & executing approved marketing plans. • Plans overall budget and individual budgets for all activities • Analyses revenue of assigned brands across markets and suggests activities to boost KPIs. • Responsible for training staff to ensure the success of all marketing initiatives. • Improving store profitability by creating operational in-store action plans to increase customer acquisition, retention, satisfaction, cross selling & up selling • Analyzes results (Store events, direct marketing, promotions, PR…) • Defines actions based on Mystery shopper reports, customer & blogger / Influencer feedback • Compares budget versus actual spends on a monthly basis. • Undertakes benchmarking of marketing activities against competition • Develop relationships with key support stakeholders like Editors, Influencers, Mall Marketing. • Monitors Store KPI’s & reports to Brand Heads • Create Monthly Social Media timeline & images • Weekly report of offers & packages sold • Boost/ sponsored ads on social media platforms • Daily stories on social media platforms • Collect marketing collateral from partners • Update email signature, awards wall & announcement on social platform, digital menu when winning an award • Create creative videos of before/after of hair cuts, hair colours, nails etc. • Approach influencers for collaboration with 306 Spa • Create bridal posts, offers and promote the packages & services • Maintain client database with Abu Dhabi & Dubai branch • SMS Marketing ( credentials & instructions) • 306 Spa Monthly offer to be discussed with Mr. Mark, Abu Dhabi & Dubai team. • Share stylists & Nail technician’s images & stories on social media platform. (Photos & Videos) • Photographer portfolios for future marketing collaterals ( Photos & videos) • B2B collaborations ( Key contacts, agreement forms) o Discounts o Offers o Government offices o Hospitals/clinics o Schools o Wedding planners o Stylists o Personal Stylists o Corporate groups o Ambassadors • Create Stylist Bios • Maintaining relationships with brands for updated marketing collaterals such as photos, videos, events, discounts etc. • Collaborations with editors of magazines, photoshoots, awards, events held internationally, locally and create offers for special occasions like mother’s day/ valentine’s day etc. • Create Flyers to push products sales internally among employees or clients. • Cross Marketing during events, collaborate with brands for space to set up nail stations or any other services they would be interested in. • Social media engagement –like or comment on multiple users daily, post minimum 4 stories daily, promote offers online • WhatsApp Marketing o Share offers o Updated catalogue o Upcoming events o New staffs bio to clients • In salon Marketing – Use A5/A4 stands to promote the month offers internally. • Managements Likes & Dislikes ( No Halloween, no revealing photos- less skin, covid precautions, consent of the clients are always needed before clicking an image of them, share for approval before posting) • Developing an e-commerce 306 Spa Website • Respond to clients on social media platform daily including the weekend. • Collaborate with models for a free makeover, after approval from management • Last minute cancellation post/ 20% on total bill for the stylist • Search for competitions locally and internationally for stylists, nail technicians, bridal competitions for employees to participate in. • Promotion of a new service or slow moving service ( Microdermabrasion, new set of eye lashes , semi-permanent make up, etc) discussion with management • Slow or near expiration date products needs to be used on clients, or sold at a discounted rate in a special corner of the salon. • Shutter Stock images – if the collateral we have is not satisfactory, provided its approved by the management • Ambassadors Agreement form & three tier system • Ambassador/Influencer sales tracker KEY COMPETENCIES • Actionable Consumer and Shopper Insights • Performance Monitoring • Brand Communication • Digital Marketing</p><p>FEMALE Social Media Executive with Photographer & Videographer / Content Creator knowledge Requirements: Minimum 3 years of hands-on experience in Social Media, Photography, Videography, Content Creation, photo/video editing, and social media content production. Creative mindset with a strong portfolio and attention to detail. KEY COMPETENCIES • Actionable Consumer and Shopper Insights • Performance Monitoring • Brand Communication • Digital Marketing</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About Tabby:<br></strong><br><br>Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.<br><br>The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.<br><br>Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.<br><strong>About the Role:<br></strong>Long before wire transfers and SWIFT codes, there was hawala. A merchant in Basra handed money to a broker, and a relative in Cairo collected it days later from a different broker who had never seen the cash. The whole thing ran on trust and a ledger settled later between people who knew each other's names.<br>Twelve centuries on, the Gulf is still where the world's money crosses borders. The UAE is the second largest remittance market on earth, and for millions of people here, sending money home is the most important financial thing they do all month. But the trust has drained out of it. People check three apps, compare rates, wait for a good day — doing the work the system should be doing for them. Trusting someone with your money should mean not having to check. A fair rate every time, and the flexibility to send on the day it's needed.<br><br>Tabby is already in millions of pockets across the UAE, which puts us in an unique position to do something about it. We're adding global transfers to the same app people trust, and we're looking for a Product Marketing Manager to take it to market.<br><br> <br> Key Responsibilities<br><ul><li><strong>Own go-to-market for global transfers</strong> — positioning, messaging, launch sequencing, and corridor-by-corridor planning.</li><li><strong>Understand the sender, not just the shopper.</strong> Many of these people already use Tabby, but sending money home is a different act from buying something, with different stakes, triggers and anxieties. You'll do the research, quant and qual, and bring back insight sharp enough to change what we build, not just what we say.</li><li><strong>Turn existing customers into senders, and senders into habitual ones.</strong> You'll work with lifecycle, performance and product on the sequencing that gets a first transfer done and the second one to follow.</li><li><strong>Build memory around the moments that trigger a transfer</strong> — rather than defaulting to the rate-and-offer marketing this category runs on.</li><li><strong>Deploy a marketing budget across channels and incentives</strong>, and be accountable for what it returns.</li><li><strong>Know the competitive landscape better than anyone here</strong>, and make that knowledge useful rather than decorative.</li><li><strong>Work with brand studio, performance, lifecycle and product</strong> to get work made and shipped.</li><li><strong>Measure honestly</strong> — incrementality over attribution, repeat behaviour over one-off volume, and a clear view on which numbers matter and which are theatre.</li></ul> <br> Skills, Knowledge &amp; Expertise<br><ul><li>5+ years in consumer product marketing or growth, where you owned outcomes rather than assets</li><li>Launched a new product into an established category and found an angle that wasn't price</li><li>Can take something structurally complex — FX, fees, settlement times, limits — and make it clear and trustworthy without becoming misleading</li><li>Comfort with data: sizing a market, reading a cohort curve, designing a holdout, telling a real result from a flattering one</li><li>Strong writing. Most of this job is arguments and words</li><li>Real cross-functional range — holds their own with product and engineering, briefs a creative team well</li><li>Deep familiarity with the UAE and the communities that live and work here</li><li>Fintech experience is a plus, especially payments or anything regulated.&nbsp;</li></ul> <br> Job Benefits<br><ul><li>Relocation Support</li><li>We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.</li><li>A working environment that gives you autonomy and responsibility from day one.</li><li>You should be comfortable with the idea that the quality of your work will influence the shape of your career.</li><li>Participation in the company’s employee stock options (ESOP) program.</li><li>Health Insurance.</li><li>&nbsp;Flexi Perks: a monetary benefit to spend on what matters most to you — health, well-being, education, or professional development.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>ROLESUMMARY:</strong></p><br><br><p>The Operations Coordinator plays a central role in supporting the smooth, efficient, and consistent execution of Ladurée'sregionaloperations.Working closelywiththeRegionalOperationsDirector,OperationsManager, andcross- functionally with the Regional Savory Head Chef, Regional Head Pastry Chef, Regional Quality Assurance Manager, Regional Marketing Manager, and Regional Training Manager, this role ensures effective coordination, communication, and follow-up across multiple business functions.</p><br><br><br><p>The Operations Coordinator serves as the administrative and operational backbone of the regional leadership team, supportingkeyprojects, ensuringadherencetocompanystandards,andfacilitatingtheflowofinformationbetween stores, departments, and management.</p><br><br><br><p>Assist the FS CEO in any administrative request.</p><br><br><br>SCOPE:<br><ul><li><strong>Operational Support -</strong>Provides comprehensive administrative and logistical support to regional operations leadership,ensuringsmoothcommunication,efficientprocesses,andeffectiveexecutionofdailyoperational activities.</li><li><strong>CulinaryCoordination(Savory&amp;PastryDepartments)-</strong>Facilitatescoordinationbetweensavoryandpastryteams to ensure consistent recipe management, menu updates, product launches, and adherence to Ladurée's culinary standards across all locations.</li><li><strong>Quality Assurance Support -</strong>Assists the Quality Assurance Manager in maintaining food safety, hygiene, and compliance standards through documentation, reporting, and follow-up on audit actions across all outlets</li><li><strong>MarketingCoordination-</strong>SupportstheRegionalMarketingManagerinexecutingcampaigns,productlaunches,and in-store activations while ensuring brand consistency and effective communication across all locations.</li><li><strong>Training&amp;DevelopmentSupport-</strong>CollaborateswiththeRegionalTrainingManagertocoordinatetrainingprograms, track completion, and ensure consistent development and compliance across all teams.</li><li><strong>Communication&amp;Coordination-</strong>Servesasthecentralpointofcontactbetweenregionalteamsandstores,ensuring clear communication, timely information flow, and effective coordination of projects and initiatives.</li><li><strong>Administrative&amp;ProjectCoordination-</strong>Overseesandstreamlinesadministrativetasksandcross-departmental projects to ensure efficient execution, proper documentation, and timely completion of all regional initiatives.</li></ul><br>SPECIFICDUTIES&amp;RESPONSIBILITIES:<br>OperationsSupport<ul><li>Provide daily administrative and logistical support to the Regional Management team ( Operations, Culinary, Training, QA ), including scheduling meetings, preparing / consolidating reports, maintaining follow up trackers | audit / complaints action plans | Opening Critical paths.</li><li>Coordinate general communication and information flow from stores | territory management to Regional office DIP and support departments.</li><li>Coordinate the staff onboarding between HR / OPS / Training.</li><li>Assist with the tracking / consolidation of business reviews, operational audits, performance presentations, Brand Operational audits, action plans.</li><li>Maintain and update regional dashboards, store contact lists, SOP archives, and operational calendars.</li><li>Consolidate and Circulate KPIs reports ( health cards / complaints / google review ) to management.</li><li>Maintain information cards for every locations.</li><li>Ensure the projects completion cards are signed by all functions.</li><li>Maintain an organized electronic filing system ensuring all operational documents are accessible and up to date.</li><li>Track deadlines for ongoing initiatives and proactively remind teams of deliverables and time lines.</li><li>Ensure you track compliance of regional governmental licenses in each territory.</li><li>Creation of the export product labels for DIP.</li><li>Consolidation of internal presentations / information for leadership meetings, performance reviews, and audits.</li><li>Consolidate the ISO 22000 documentation from the different sections to ensure compliance records at audit time.</li></ul>Marketing&amp;BrandCoordination<ul><li>SupporttheRegionalMarketingManagerwiththestores / market coordination ofcampaignrollouts,seasonalproduct launches, and in-store activations.</li></ul>Training&amp;TalentDevelopmentSupport<ul><li>Coordinate regional training calendars, schedules and invitations.</li><li>Arrange training rooms, equipment, materials, travel and accommodation. (if required)</li><li>Maintain accurate employee and training records for every country on TalentLMS.</li><li>Enroll employees in TalentLMS and manage user accounts, learning assignments, and completion records. (if I'm unavailable due to training or travelling)</li><li>Follow up with Country Managers and Store Managers on overdue training updating training trackers, store files and compliance records.</li><li>Assist the Regional Training Manager in preparing weekly and monthly training completion reports.</li><li>Collect attendance sheets, assessments, feedback forms and signed acknowledgements to maintain the Training hours per employee KPI</li><li>Maintain version control so stores only use the latest approved documents.</li><li>Track 30-, 60- and 90-day onboarding progress.</li><li>Consolidate Mystery Shopper, audit and performance information for training analysis.</li><li>Organise feedback surveys and consolidate participant feedback.</li></ul><br>HRSupport<ul><li>Administer medical insurance and life insurance for UAE Team. Handle regional business travel arrangements along with employee annual leave tickets for UAE team.</li><li>Office Administration-oversee day-to-day office operations by Manager office supplies, and overwhelming cleaning and security staff attendance and task assurance.</li><li>Lead the get togethers, quarterly town halls and occasion celebrations in the office.</li><li>Lead the monthly company newsletter with coordination of all functions.</li></ul><br>SKILLS&amp;COMPETENCIES:<p><strong>OperationalKnowledge:</strong>Strongunderstandingoffood&amp;beverageoperations,preferablyinapremiumor luxury environment.</p><br><br><p><strong>Communication:</strong>Excellent written and verbal communication skills in English (French or Arabic a plus).</p><br><br><p><strong>Organization:</strong>Exceptional multitasking, prioritization, and time-management skills.</p><br><br><p><strong>TechnicalSkills:</strong>AdvancedproficiencyinMicrosoftOfficeSuite(Excel,PowerPoint,Word),andknowledgeof learning management or POS systems and AI.</p><br><br><p><strong>Attention to Detail:</strong>High accuracy and thoroughness in documentation and reporting.</p><br><br><p><strong>Interpersonal Skills:</strong>Professional, collaborative, and capable of building strong cross-functional relationships.</p><br><br><p><strong>Discretion:</strong>Handles sensitive information with professionalism and confidentiality.</p><br><br><p><strong>Adaptability:</strong>Thrives in a dynamic, fast-paced environment and adjusts quickly to changing priorities.</p><br><br><br>QUALIFICATIONS&amp;EXPERIANCE:<p>Bachelor'sdegreeinBusinessAdministration,HospitalityManagement,orrelatedfield.</p><br><br><p><strong>Minimum3-5years</strong>ofexperienceinanoperations,administrative,orcoordinationrolewithin the</p><br><br><p><strong>F&amp;Borhospitalityindustry</strong>(luxurybrandexperiencepreferred).</p><br><br><p>Provenabilitytomanagemultiplestakeholdersandprojectssimultaneously.</p><br><br><p>Exposuretocross-functionalcollaborationbetweenculinary,marketing,andoperationsteams</p><br><br> <br><br> </div>

Branch Manager (UAEN)<br>Job Purpose To lead and grow the commercial performance of an assigned portfolio of NXN branches by driving revenue growth, profitability, customer acquisition, sales excellence, and operational performance. The Branch Manager is accountable for transforming branches into high-performing commercial hubs that maximize sales opportunities, strengthen customer relationships, expand local partnerships, and deliver exceptional customer experiences. The role operates as the business owner of the assigned territory, with full accountability for branch P&L, revenue targets, sales productivity, customer satisfaction, network utilization, and team performance.<br>Core Responsibilities & KPIs1. Commercial Growth & Revenue Generation Responsibilities Own and deliver all assigned revenue, profitability, and growth targets across the branch portfolio. Drive sales of all NXN products and services including Shipping, Courier, Logistics, Fulfillment, PO Box Solutions, Returns Management, Third-Party Services, Government Services, and Commercial Partnerships. Develop and execute local commercial plans to increase branch revenue and market penetration. Identify and capitalize on new business opportunities within the assigned territory. Drive customer acquisition, retention, and wallet-share growth. Monitor branch commercial performance and implement corrective actions where required. Lead branch participation in all sales campaigns, promotions, and commercial initiatives. KPIsRevenue Achievement (%) Revenue Growth (%) Gross Profit Achievement (%) EBITDA Contribution New Customer Acquisition Customer Retention Rate Average Revenue per Customer Revenue per Branch Revenue per Employee Commercial Target Achievement<br>2. Sales Leadership & Performance Management Responsibilities Build and lead a high-performance sales culture across all branches. Coach, mentor, and develop Branch Supervisors and frontline teams on consultative selling techniques. Conduct regular sales reviews and performance coaching sessions. Drive cross-selling and upselling across all product categories. Ensure all employees actively contribute to commercial objectives. Implement sales incentive and recognition programs to maximize productivity. KPIsSales Conversion Rate Cross-Sell Ratio Upsell Achievement Sales Productivity per Employee Sales Target Achievement Incentive Program Participation Sales Pipeline Conversion<br>3. SME, Corporate & Community Business Development Responsibilities Act as NXN's commercial ambassador within the assigned territory. Build strong relationships with SMEs, e-commerce businesses, retailers, government entities, and local communities. Generate qualified leads and referrals for NXN services. Support the onboarding of SME and corporate customers. Identify opportunities for strategic partnerships, reseller programs, and business collaborations. Drive awareness and adoption of NXN solutions within local markets. KPIsNew SME Accounts Acquired Corporate Leads Generated Partnership Revenue Local Business Engagement Activities New Commercial Opportunities Identified Territory Revenue Growth<br>4. Branch Profitability & P&L Management Responsibilities Operate assigned branches as independent profit centers. Manage branch revenue, direct costs, operating expenses, manpower productivity, and profitability. Ensure efficient utilization of branch assets and resources. Drive continuous improvement initiatives to enhance profitability and productivity. Monitor branch financial performance and implement corrective measures when required. KPIsBranch EBITDABranch Profitability (%) Cost-to-Revenue Ratio Revenue per Square Meter Revenue per Employee Operating Expense Control Productivity Index<br>5. Customer Experience & Service Excellence Responsibilities Ensure delivery of exceptional customer experiences across all branches. Promote a customer-first culture throughout the branch network. Monitor customer feedback and implement service improvement initiatives. Ensure effective complaint management and service recovery. Maintain service quality standards across all customer touchpoints. KPIsCustomer Satisfaction (CSAT) Net Promoter Score (NPS) Customer Retention Rate Complaint Resolution Time Service Recovery Effectiveness Mystery Shopper Score<br>6. Network Utilization & Growth Responsibilities Maximize branch footfall and customer engagement. Identify opportunities to expand NXN's presence through partnerships, PUDO locations, lockers, and network extensions. Recommend new revenue streams and service offerings based on market demand. Support implementation of network optimization initiatives. KPIsFootfall Growth Revenue per Visitor Branch Utilization Rate PUDO Contribution New Network Opportunities Identified New Services Activated<br>7. Operational Excellence & Compliance Responsibilities Ensure operational consistency across all branches. Maintain compliance with company policies, SOPs, financial controls, and regulatory requirements. Ensure branch readiness, security, safety, and risk management standards. Lead implementation of operational improvement initiatives. KPIsOperational Compliance Score Internal Audit Rating SLA Achievement Transaction Accuracy Rate Health & Safety Compliance Operational Efficiency Index<br>8. People Leadership & Talent Development Responsibilities Lead, inspire, and develop branch teams to achieve business objectives. Create a culture of accountability, ownership, and performance. Conduct performance reviews and development planning. Identify high-potential talent and succession opportunities. Promote employee engagement and retention. KPIsEmployee Engagement Score Staff Retention Rate Training Completion Rate Performance Review Compliance Internal Promotion Rate Team Productivity Index<br>Education Bachelor's Degree in Business Administration, Marketing, Sales, Retail Management, Logistics, Operations Management, or related discipline. MBA or equivalent postgraduate qualification is preferred.<br>Experience Minimum 8 years of experience in Retail, Logistics, Courier, Postal, Banking, Telecommunications, FMCG, or Multi-Site Operations. Minimum 4 years in a leadership role managing multiple branches, outlets, or territories. Proven track record in sales growth, business development, customer acquisition, and P&L management. Demonstrated success in leading commercial teams and delivering revenue targets.<br>Competencies Commercial Competencies Commercial Acumen Business Development Sales Leadership Revenue Management Negotiation & Influencing Customer Relationship Management Partnership Development Financial Management Leadership Competencies Strategic Thinking People Leadership Decision Making Performance Management Change Leadership Coaching & Mentoring Behavioral Competencies Customer Centricity Accountability & Ownership Results Orientation Innovation & Continuous Improvement Collaboration & Teamwork Resilience & Adaptability Problem Solving Communication Excellence<br>Success Measures A successful NXN Branch Manager consistently delivers revenue growth, increases branch profitability, develops new business opportunities, builds strong local market relationships, creates high-performing sales teams, maximizes network utilization, and positions NXN branches as the preferred logistics and service access points within their territory.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> What you´ll do </span><ul> <li>Develop and execute GCC trade and shopper marketing strategies aligned with brand and commercial objectives.</li> <li>Translate category and shopper insights into actionable channel and customer plans.</li> <li>Drive Perfect Store execution standards across key channels and customers.</li> <li>Lead annual trade activation-calendar planning in alignment with marketing and sales priorities.</li> <li>Work closely with Key Account Managers and Sales teams to develop customer business plans and channel strategies&nbsp;</li> <li>Analyze shopper behavior, category trends, competitor activities, and market dynamics to identify growth opportunities</li> <li>Design and implement impactful shopper activation programs, promotions, and in-store campaigns to drive sales and brand visibility.</li> <li>Manage retailer activation plans for key accounts and strategic customers and ensure strong execution excellence across all customer touchpoints.</li> <li>Partner with Sales, Marketing, Supply Chain, and Finance teams to deliver business targets and maximize ROI.</li> <li>Support new product launches through go-to-market planning, launch execution, and post-evaluation analysis.</li> <li>Manage trade marketing budgets effectively with strong focus on ROI and efficiency.</li> <li>Prepare regular business reviews, insights, and recommendations for senior&nbsp;</li> </ul> <br><br> What makes you a good fit <ul> <li>Bachelor’s degree in Marketing, Business Administration, or related field.</li> <li>4–6 years of experience in Trade Marketing, Shopper Marketing, Category Management, or Sales within FMCG.</li> <li>Strong understanding of GCC retail landscape, including Modern Trade and Traditional Trade channels.</li> <li>Experience working with key retailers across GCC markets.</li> <li>Strong analytical and commercial acumen with ability to derive actionable insights from data.</li> <li>Proven experience in managing promotions, activations, and merchandising initiatives.</li> <li>Excellent stakeholder management and communication skills.</li> <li>High ownership mindset with strong execution capabilities.</li> <li>Fluency in English required.</li> </ul> <p>At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.</p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Closing date: &nbsp;<br>Number of positions: 1<br>Recruiter name:&nbsp;Siva Krishna Bonda&nbsp;<br>Reference number: 71771&nbsp;</p><br> <p>Mediclinic City Hospital&nbsp;| Dubai | United Arab Emirates</p><br><b>MAIN PURPOSE OF JOB</b> <br><p>The Client Relations Manager – Cluster is a key member of the Cluster Senior Leadership Team responsible for executing and localizing the organization’s client experience strategy within a defined group of facilities. The role ensures that all patient-facing services are aligned with Mediclinic’s values, culture, and service standards to deliver a seamless, compassionate, and safe experience.</p><br> <p><span>The Manager leads a team of client relations professionals across the cluster, driving service improvement, managing complex feedback and complaints, supporting staff training, and collaborating across departments to ensure high levels of client satisfaction and loyalty.</span></p><br><br><br><b>KEY RESPONSIBILITY AREAS</b> <br><p>1 &nbsp; &nbsp;Lead Cluster-Level Client Experience Strategy Execution&nbsp; &nbsp;and Performance</p><br> <p>Localise and execute the regional CX (Client experience) strategy to fit cluster-specific needs</p><br> <p>Monitor and manage CX performance indicators (e.g., Cemplicity NPS, complaints, compliments)</p><br> <p>Advise the Cluster Hospital Director and SLT on service priorities and pain points. <span>Align hospital services and departments with Mediclinic’s client-centred standards</span></p><br> <p><br>2 &nbsp; &nbsp;Manage Client Experience Team and Operations</p><br> <p>Role model Mediclinic Way</p><br> <p>Lead and develop the CX team (support services, officers, coordinators)</p><br> <p>Oversee handling and resolution of all patient complaints and complex cases</p><br> <p>Ensure adherence to client communication standards and escalation protocols</p><br> <p>Maintain documentation and accountability for service recovery<br>3 &nbsp; &nbsp;Drive Mediclinic Way Culture and Staff Engagement</p><br> <p>Coach CX team and frontline staff in service behaviours and communication skills</p><br> <p>Conduct service walkthroughs, mystery shopper audits, and coaching feedback</p><br> <p>Promote a culture of kindness, empathy, and ownership in service delivery Personal, Proactive and Professional&nbsp;</p><br> <p>Partner with HR and training to embed service culture initiatives</p><br> <p><br>4 &nbsp; &nbsp;Lead Local Campaigns and Journey Improvements</p><br> <p>Implement patient journey enhancements tailored to cluster needs</p><br> <p>Run facility-specific CX campaigns in collaboration with regional office</p><br> <p>Coordinate local service projects and ensure documentation of outcomes</p><br> <p>Serve as key link to marketing for brand reputation and internal messaging</p><br> <p><br>5 &nbsp; &nbsp;Represent Client Experience in SLT and Cross-Functional Committees</p><br><br><br><b>REQUIRED EDUCATION</b> <br><p>Bachelor’s degree in healthcare management, business administration, or relevant field</p><br> <p>Desired Education:<br>Postgraduate training in service excellence,&nbsp;<br>experience management, or related areas.</p><br> <br><br><b>REQUIRED EXPERIENCE</b> <br><p>Minimum 5 years’ experience in healthcare operations or client experience, with 2+ years in a leadership role managing people and performance<br>Experience leading multidisciplinary service delivery and client engagement initiatives</p><br> <p>Desired Experience:</p><br> <p>Client satisfaction platforms (e.g., Cemplicity, Press Ganey, or others)<br>Leadership experience in client relations in the hospitality industry&nbsp;<br>Working across multi-site operations</p><br><br><br><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b> <br><ul><li>Ability to build exceptional client relationships </li><li>Business acumen and ability to interact with corporate client </li><li>Client Experience Design </li><li>Client engagement and experience principles </li><li>Client experience expertise and skills within healthcare </li><li>Client experience related administration of survey systems and other engagement tools </li><li>Communication, marketing, client interaction and reputation management principles </li><li>Verbal and written communication skills in English (Arabic will be an advantage) </li><li>Complaint management and related patient experience principles </li><li>Net Promoter Score (NPS) interpretation and action planning </li><li>Thorough knowledge of continuous improvement methodologies, principles and tools (e.g. Lean, TOC, WCM, Kaizen, 5S, Value Stream Mapping, Kanban, etc.) </li><li>Change Management &amp; Implementation </li><li>Coaching and Mentoring </li></ul><br><br><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Closing date: &nbsp;<br>Number of positions: 1<br>Recruiter name:&nbsp;Siva Krishna Bonda&nbsp;<br>Reference number: 71746&nbsp;</p><br> <p>Mediclinic Airport Road Hospital&nbsp;| Abu Dhabi | United Arab Emirates</p><br><b>MAIN PURPOSE OF JOB</b> <br><p>The Client Relations Manager – Cluster is a key member of the Cluster Senior Leadership Team responsible for executing and localizing the organization’s client experience strategy within a defined group of facilities. The role ensures that all patient-facing services are aligned with Mediclinic’s values, culture, and service standards to deliver a seamless, compassionate, and safe experience.</p><br> <p><span>The Manager leads a team of client relations professionals across the cluster, driving service improvement, managing complex feedback and complaints, supporting staff training, and collaborating across departments to ensure high levels of client satisfaction and loyalty.</span></p><br><br><br><b>KEY RESPONSIBILITY AREAS</b> <br><p>1 &nbsp; &nbsp;Lead Cluster-Level Client Experience Strategy Execution&nbsp; &nbsp;and Performance</p><br> <p>Localise and execute the regional CX (Client experience) strategy to fit cluster-specific needs</p><br> <p>Monitor and manage CX performance indicators (e.g., Cemplicity NPS, complaints, compliments)</p><br> <p>Advise the Cluster Hospital Director and SLT on service priorities and pain points. <span>Align hospital services and departments with Mediclinic’s client-centred standards</span></p><br> <p><br>2 &nbsp; &nbsp;Manage Client Experience Team and Operations</p><br> <p>Role model Mediclinic Way</p><br> <p>Lead and develop the CX team (support services, officers, coordinators)</p><br> <p>Oversee handling and resolution of all patient complaints and complex cases</p><br> <p>Ensure adherence to client communication standards and escalation protocols</p><br> <p>Maintain documentation and accountability for service recovery<br>3 &nbsp; &nbsp;Drive Mediclinic Way Culture and Staff Engagement</p><br> <p>Coach CX team and frontline staff in service behaviours and communication skills</p><br> <p>Conduct service walkthroughs, mystery shopper audits, and coaching feedback</p><br> <p>Promote a culture of kindness, empathy, and ownership in service delivery Personal, Proactive and Professional&nbsp;</p><br> <p>Partner with HR and training to embed service culture initiatives</p><br> <p><br>4 &nbsp; &nbsp;Lead Local Campaigns and Journey Improvements</p><br> <p>Implement patient journey enhancements tailored to cluster needs</p><br> <p>Run facility-specific CX campaigns in collaboration with regional office</p><br> <p>Coordinate local service projects and ensure documentation of outcomes</p><br> <p>Serve as key link to marketing for brand reputation and internal messaging</p><br> <p><br>5 &nbsp; &nbsp;Represent Client Experience in SLT and Cross-Functional Committees</p><br><br><br><b>REQUIRED EDUCATION</b> <br><p>Bachelor’s degree in healthcare management, business administration, or relevant field</p><br> <p>Desired Education:<br>Postgraduate training in service excellence,&nbsp;<br>experience management, or related areas.</p><br> <br><br><b>REQUIRED EXPERIENCE</b> <br><p>Minimum 5 years’ experience in healthcare operations or client experience, with 2+ years in a leadership role managing people and performance<br>Experience leading multidisciplinary service delivery and client engagement initiatives</p><br> <p>Desired Experience:</p><br> <p>Client satisfaction platforms (e.g., Cemplicity, Press Ganey, or others)<br>Leadership experience in client relations in the hospitality industry&nbsp;<br>Working across multi-site operations</p><br><br><br><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b> <br><ul><li>Ability to build exceptional client relationships </li><li>Business acumen and ability to interact with corporate client </li><li>Client Experience Design </li><li>Client engagement and experience principles </li><li>Client experience expertise and skills within healthcare </li><li>Client experience related administration of survey systems and other engagement tools </li><li>Communication, marketing, client interaction and reputation management principles </li><li>Verbal and written communication skills in English (Arabic will be an advantage) </li><li>Complaint management and related patient experience principles </li><li>Net Promoter Score (NPS) interpretation and action planning </li><li>Thorough knowledge of continuous improvement methodologies, principles and tools (e.g. Lean, TOC, WCM, Kaizen, 5S, Value Stream Mapping, Kanban, etc.) </li><li>Change Management &amp; Implementation </li><li>Coaching and Mentoring </li></ul><br><br><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.&nbsp;</p><br><p>We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.</p><br><br>Job Description<br><p><strong>The role&nbsp;</strong></p><br><p>We're building the next generation of consumer products inside talabat through our New Ventures organization. This is a 0→1 product role at the heart of that org: a Product Manager who can take ideas from concept to launch, and from launch to product-market fit, across a portfolio of new business bets.</p><br><p>You'll be a core Product Manager on the New Ventures team, shaping how millions of MENA shoppers experience entirely new categories and business models that don't yet exist on the platform. Each venture behaves differently: different shoppers, different supply, different unit economics, different competitive dynamics. The constants are ambiguity, speed, and a high bar for customer love.</p><br><p>You'll work directly with venture leaders, engineering, design, data, commercial, brand, and CX counterparts dedicated to each bet. Expect to operate across multiple ventures during your time on the team, taking learnings from one and applying them to the next.</p><br><p><strong>Why this role is rare:</strong><br> Genuine 0→1 mandate inside a profitable, scaled platform. Startup speed without startup risk.<br> A massive built-in user base to seed each new venture with, removing the cold-start problem most startups face.<br> Exposure to multiple categories and business models, accelerating your range as a product builder.<br> A small, founder-mode team where the PM shapes strategy, not just executes someone else's roadmap.<br> Direct exposure to leadership across talabat and Delivery Hero, with executive visibility from week one.</p><br><p><strong>What's on your plate?&nbsp;</strong></p><br><ul><li>Champion features that solve real shopper needs in whichever new venture you're embedded in: from acquisition and discovery to retention and repeat behavior.</li><li>Build for scale: designing products that work across diverse shopper segments and MENA-specific market contexts.</li><li>Work within a cross-functional team of Product, Engineering, and Data to build and ship impactful features.</li><li>Build strong, trust-based relationships across your squad to accelerate execution and raise the quality of decisions.</li><li>Collaborate closely with design and research to uncover unmet shopper needs and identify opportunities.</li><li>Partner with commercial, marketing, and brand teams to define and launch go-to-market plans.</li><li>Coordinate with other product teams to make sure the new venture is aligned with talabat's end-to-end customer lifecycle.</li><li>Lead the discovery process for your squad: owning it end-to-end from problem framing to solution validation.</li><li>Immerse yourself in understanding the shopper for whichever venture you're building: who they are, what they value, how they discover and buy, and what stands in their way.</li><li>Combine customer interviews, data analysis, and market insights to find and de-risk opportunities.</li><li>Rapidly ideate, prototype, and test solutions that move the venture's core metrics.</li><li>Carry learnings forward. Apply what worked in one venture to the next, and help the team build a shared playbook for going from 0 to 1.</li><li>Define and evolve the product strategy, balancing customer love with business impact.</li><li>Prioritise problems and solutions based on customer needs and impact on squad KPIs.</li><li>Enhance and scale the core experience through continuous iteration.</li><li>Own the roadmap, ensuring alignment with the venture's strategic objectives.<br> &nbsp;</li></ul><br>Qualifications<br><p><strong>What did we order?&nbsp;</strong></p><br><ul><li>You're an experienced Product Manager with at least 5 years in digital product management.</li><li>You have successfully launched products to market, ideally including at least one 0→1 launch (new vertical, new business model, or new marketplace).</li><li>AI-fluent in how you build and how you ship. You vibe-code prototypes to pressure-test ideas before engineering picks them up, ship products with AI capabilities built in where it genuinely improves the experience, leverage shared context libraries to move faster, and actively raise the AI literacy of the people around you.</li><li>Curious across categories. You can ramp into a new domain quickly: get smart on the shopper, the supply side, the competitive set, and the economics within weeks, not months.</li><li>Comfortable thinking about business model and unit economics, not just product. You can sketch the loop that makes a venture work and the levers that move it.</li><li>Comfortable operating in ambiguity. The strategy may be set or still emerging; the playbook is always being written. You'll need to form opinions with incomplete data and revise them when evidence demands it.</li><li>Resilient at influencing partner teams without authority: engineering platforms you don't own, commercial teams with their own targets, brand HQs with their own approval cycles.</li><li>Strong understanding of Agile product management and a solid grasp of how empowered product teams operate.</li><li>Demonstrated fantastic verbal and written communication skills. You easily engage both technical and non-technical stakeholders, and can participate fluently in technical discussions with engineers.</li><li>Experienced in defining solutions grounded in research and data. Confident running your own analysis, and reliant on user and stakeholder feedback to set personal objectives.</li><li>Strong execution discipline. You keep your team unblocked and your stakeholders informed without becoming the bottleneck. Hands-on with tools like Jira.</li><li>Enjoy breaking down complex problems into manageable iterations.</li><li>Experience in e-commerce, marketplace, q-commerce, fintech, or a content/discovery-heavy consumer product is a strong plus. Experience taking a venture or product from zero to product-market fit is a very strong plus.<br> &nbsp;</li></ul><br><br> </div>

Job Responsibilities:<br><br>Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients. Identify opportunities to enhance revenue through upselling and cross-selling of products or services. Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally. Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores. Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations. Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations. Contribute to internal mystery shopping initiatives to assess the quality of customer interactions. Achievement of individual sales and productivity targets Providing Solutions to Customers Queries/Requirements. Oversee day-to-day operation. Create a healthy and motivating work environment and atmosphere Listen to team members’ feedback and resolve any issues or conflicts. Motivating the team to achieve organizational goals. Delegating tasks to team members.<br><br>Experience : (Yrs& Field) :<br><br>Min 2years of experience in similar role.<br><br>Educational Qualification:<br><br>Graduation or Diploma or an equivalent qualification.<br><br>Skills & Abilities:<br><br>Customer Focus, Result Orientation, Teamwork, Communication. Arabic knowledge is an advantage. Good PC skills, especially MS Excel, Confidence and skillful negotiating skills.