وظائف محلل فني في الإمارات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Date Posted:</b></p><br>2026-02-17<p><b>Country: </b></p><br>United Arab Emirates<p><b>Location: </b></p><br>Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates<p><b><u>Core Responsibilities</u></b></p><br><p><b>1. Manage all pre-installation works :</b></p><br><ul><li><p>Ensure availability of adequate and firsthand information of contractual scope of works and&nbsp; deliveries.</p><br></li><li><p>Plan material deliveries in conjunction&nbsp; with factory and supply chain</p><br></li><li><p>Monitor shaft readiness and ensure shafts dimensions are&nbsp; as per approved shop drawings</p><br></li><li><p>Ensure adequate resources planning&nbsp;&nbsp; to meet project’s contractual requirements.</p><br></li><li><p>Award&nbsp; Purchase order for Sub contactors, local materials in conjunction with Project Manager and supply chain&nbsp;</p><br></li></ul><p><b>2. Coordination with main contractors, architects, and consultant teams on the projects requirement:</b></p><br><ul><li><p>Shop drawings, Technical submittal ,Material sample, Method statement &amp; Inspection and Test Plan approval</p><br></li><li><p>Plan and arrange Logistic programme&nbsp; for safe and timely deliveries of Escalators and elevator material inside the building premises</p><br></li><li><p>Submitting daily, weekly and monthly reports to main contractor ( as applicable according to project requirement)</p><br></li><li><p>Attend weekly/Bi weekly&nbsp; meetings with MC</p><br></li><li><p>Advice MC of any deviation to scope of works and book Variation order</p><br></li><li><p>Carry out Technical co-ordination and planning to interface elevators with Low Voltage devices</p><br></li></ul><p><b>3. Installation Phase:</b></p><br><ul><li><p>Ensure Adequate&nbsp; resources are available&nbsp; (sub contractors employees, safe and certified capital tools)</p><br></li><li><p>Raise Material Inspection Request upon deliveries of materials and approval</p><br></li><li><p>Ensue proper communication/letters/ records keeping with the MC in conjunction with Project Manager pertaining to&nbsp; all aspects of the project</p><br></li><li><p>Follow up of installation&nbsp; progress through MS Projects, Primavera or excel spread sheet as required.</p><br></li><li><p>&nbsp;Plan risk assessment prior to hoisting and rigging and other critical activities</p><br></li><li><p>Conduct TBT/FPA and ensure all other safety aspects are adhered to as per company’s laid down safety procedures</p><br></li><li><p>Follow installation progress through MS Projects, Primavera or excel spread sheet as required</p><br></li><li><p>Raise Trouble reports for any missing, short shipped , defective materials and follow up their deliveries</p><br></li><li><p>Advice /Support installation teams for any installation related issues</p><br></li><li><p>Ensure installation manuals, Engineering drawings ,&nbsp; approved shop drawings are available at all times&nbsp;</p><br></li><li><p>Coordination with supply chain to ensure local materials are ordered and available on a timely manner</p><br></li><li><p>Ensure in stage&nbsp; QA/QC are carried out as per company’s laid down procedures</p><br></li><li><p>Ensure T&amp;C plan and availability of adjustors&nbsp; to meet project’s deadline</p><br></li><li><p>Ensure timely readiness of Construction time usage as per project’s requirement</p><br></li><li><p>Ensure completion of Low voltage interfaces to elevator systems on a timely manner&nbsp;</p><br></li><li><p>Ensure timely submission of monthly Interim payment applications and follow up payments &nbsp;</p><br></li><li><p>Carry out Third party inspections as required</p><br></li><li><p>Handover the units to customers in line with Company’s policy and project’s requirement</p><br></li></ul><p><b>4. Coordination with internal supporting departments (local engineering team,&nbsp; factory team,&nbsp; supply chain, finance) on all relevant areas to fulfill project deliveries.</b></p><br><p><b>5. Manage and responsible for the projects budget; including preparation and presentation of cost review to finance and management team.</b></p><br><p><b><u>Minimum Qualifications</u></b></p><br><ul><li><p>Minimum 5-year Elevator industry experience.</p><br></li><li><p>Candidate should be fluent in English and Chinese</p><br></li><li><p>Ability to work in a highly team-oriented and dynamic environment</p><br></li><li><p>Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers</p><br></li><li><p>Needs to be self-motivated and able to manage many simultaneous projects and responsibilities</p><br></li><li><p>Candidate should be comfortable in a technical environment utilizing Microsoft based computer software</p><br></li></ul><p>If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.&nbsp;</p><br><p>Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.&nbsp;&nbsp;</p><br><p>You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.&nbsp;&nbsp;</p><br><p>When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. &nbsp;</p><br><p>We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.&nbsp;&nbsp;&nbsp;</p><br><p>Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.&nbsp; We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.&nbsp;&nbsp;</p><br><p>Become a part of the Otis team and help us #Buildwhatsnext!&nbsp;</p><br><p><span><i>Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.</i></span></p><br><br><br><p><b>Privacy Policy and Terms:</b></p><br><p><span>Click on this </span>link<span> to read the Policy and Terms</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span><span>Black &amp; Grey HR</span></span><span><span>is seeking a</span></span><span><span><span>Survey Base Engineer</span></span></span><span><span>to join our client's offshore survey support team on a permanent basis. Based at the client's shore facility, you will be responsible for the management, maintenance, readiness, and deployment of survey equipment and assets supporting offshore survey operations. You will act as the primary technical interface between the shore base and survey project teams, ensuring all survey systems are mobilised, maintained, and returned in accordance with operational and quality requirements.<br></span></span></span></p><br><p><span><span><span><span>This is a permanent position offering the opportunity to support multiple offshore survey campaigns through effective equipment management, mobilisation planning, asset control, and technical coordination with survey engineering, logistics, and vessel teams.</span></span></span></span></p><br><span><span><span><span><span><span><b>KEY RESPONSIBILITIES</b></span></span></span></span></span></span><br><br><span><span><span><span><span><span><b>​</b></span></span></span></span></span></span><br><br><span>-Manage all survey equipment and assets at the shore base, including receipt, storage, inspection, maintenance scheduling, and asset preservation.</span><br><br><span>-Coordinate calibration, certification, and preventative maintenance activities through approved Annual Maintenance Contract (AMC) processes.</span><br><br><span>-Maintain accurate equipment inventory, asset registers, calibration records, and maintenance history.</span><br><br><span>-Monitor stock levels of survey consumables, spare parts, and accessories, ensuring operational readiness at all times.</span><br><br><span>-Plan, prepare, and coordinate survey equipment mobilisation packs for offshore vessels and project deployments, ensuring complete readiness before departure.</span><br><br><span>-Oversee the demobilisation process, including inspection, testing, servicing, and reintegration of equipment returning from offshore projects.</span><br><br><span>-Coordinate equipment packaging, shipping, transportation, and logistics requirements in collaboration with stores and logistics teams.</span><br><br><span>-Ensure mobilisation and demobilisation activities are completed in accordance with project schedules and company procedures.</span><br><br><span>-Act as the primary technical liaison between the shore base, survey engineering team, vessel crews, and project teams on survey equipment requirements.</span><br><br><span>-Coordinate equipment repairs, fault diagnosis, calibration, and certification with Survey Engineering personnel and external service providers.</span><br><br><span>-Support mobilisation planning by resolving technical equipment issues and ensuring all survey systems are fully operational prior to deployment.</span><br><br><span>-Assist with onboarding and familiarisation of survey personnel on equipment handling, storage, maintenance, and care standards.</span><br><br><br><span>Requirements-&nbsp;Degree or Diploma in Hydrographic Survey, Geomatics, Marine Technology, Electronics, or a related Engineering discipline.<br><br>- Proven experience managing survey equipment and assets within offshore survey, hydrographic, marine, or subsea operations.<br><br>- Strong practical knowledge of Multibeam Echo Sounders (MBES), USBL positioning systems, GNSS equipment, Motion Reference Units (MRU), and associated survey sensors.<br><br>- Experience coordinating equipment mobilisation, demobilisation, calibration, preventive maintenance, repairs, and inventory management.<br><br>- Good understanding of offshore survey operations, logistics coordination, and equipment lifecycle management.<br><br>- Strong organisational skills with the ability to manage multiple equipment mobilisation schedules simultaneously.<br><br>- Excellent technical troubleshooting, planning, and coordination skills across multidisciplinary teams.<br><br>- High attention to detail in maintaining asset records, calibration status, equipment documentation, and inventory accuracy.<br><br>- Strong communication and stakeholder management skills, with the ability to work effectively with survey engineers, offshore personnel, logistics teams, and equipment vendors.<br><br>- Proficient in inventory management systems and Microsoft Office applications.<br></span><p><b>CERTIFICATIONS (Please attach below certificates)</b><br></p><br>- IHO/FIG Category A or Category B Hydrographic Survey qualification is preferred.<br><br>- Valid BOSIET or HUET certification is advantageous.<br><br>- Equipment manufacturer certifications for offshore survey systems are considered an added advantage.<br><br><br><br><br><br><br><br><br><br><br><span>Benefits- Attractive Salary + Benefits<br><br>- Permanent employment with a leading offshore survey and subsea engineering organization<br><br>- Opportunity to support major offshore survey, hydrographic, and subsea projects across the UAE and the wider region<br><br>- Exposure to advanced offshore survey technologies, equipment management, mobilisation planning, and asset lifecycle processes<br><br>- Opportunity to develop expertise in survey systems, calibration, maintenance, and offshore project support within a multidisciplinary environment<br><br>- Long-term career growth and progression within a stable organization delivering complex offshore survey and subsea operations<br><br></span><p><b>HOW TO APPLY</b><br></p><br>- Submit your CV along with copies of your relevant survey certifications.<br><br><p>Shortlisted candidates will be contacted within 5 working days of application.<br></p><br>BG Marine | Black &amp; Grey HR<br><br>The Offshore &amp; Subsea Specialist Desk<br><br>Fast. Precise. Confidential. Human.<br><br><br><br><br><br><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p><br><br>Job Description<br><br><p>We are looking for an experienced and motivated <strong>Senior HVAC Technician</strong>&nbsp;to ensure the safe, efficient, and reliable operation of the hotel’s HVAC systems by performing preventive maintenance, troubleshooting, and repairs, while maintaining guest comfort and supporting the smooth operation of hotel facilities.</p><br><ul><li>Maintains repairs and does necessary adjustment of the air conditioning and refrigeration equipment such as Chillers, AHUs, FCU’s, Split A/C Units, Window A/C Units, Cold rooms, Coolers, Ice machines, Extract fans and all the HVAC related equipments.</li><li><p>Assist Chiller contractors on scheduled maintenance and briefs them on the condition of the equipments.</p><br></li><li><p>Ensures of sufficient stock of spare parts for the A/C and Refrigeration related equipments and thoroughly checks the purchase materials for their quality.</p><br></li><li><span>Executes energy saving measures and helps the department to reduce the energy cost.</span></li><li>Ensures daily Chiller readings, Cold room readings and temperature readings are taken and all set parameters are maintained.</li><li><p>Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system.</p><br></li><li><p>Ensures that the plant room, workshop and related areas are kept in clean and tidy condition.</p><br></li></ul><br>Qualifications<br><br><ul><li>Minimum 02 years’ experience in the position is preferred</li><li>Proven hospitality experience is preferred</li><li>Is familiar with all related company documentation and especially with the relevant&nbsp;Operational Standards Manual&nbsp;for his/her field of responsibility.</li><li>Willingness to work shifts, weekends, and on-call if required</li></ul><br>Additional Information<br><br><p>Additional Language is an added advantage.</p><br><p>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Technician 1, BMS - Atlantis the Palm</span></span></span>&nbsp;<br><span><span>(<span>20563</span></span></span>)</p><br> <p><span>A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.</span></p><br> <p><span>The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.</span></p><br> <p><span>Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.</span></p><br> <p><span>The suitable candidate will lead and supervise daily facilities operations, ensuring reliable operation of HVAC, plumbing, electrical, and BMS-integrated systems. Coordinate manpower, oversee maintenance works, ensure safety compliance, and maintain five-star service standards across the property.</span></p><br> <br> <p><strong><span>About the Role</span></strong></p><br> <br> <ul> <li><span><span>Supervise</span><span> technicians and </span><span>allocate</span><span> daily tasks and PPM activities.</span></span> </li> <li><span><span>Lead</span><span> troubleshooting and rectification of HVAC, plumbing, electrical, and BMS-related issues.</span></span></li> <li><span>Monitor</span><span> system performance, alarms, and operational parameters.</span> </li> <li><span><span>Coordinate</span><span> with Operations, BMS, and Engineering teams for system optimization.</span></span> </li> <li><span><span>Ensure</span><span> compliance with HSE, SOPs, and facility standards.</span></span> </li> <li><span><span>Verify</span><span> work quality, close work orders, and report deviations.</span></span> </li> <li><span><span>Support</span><span> shutdowns, emergency </span><span>response</span><span>, and critical operations.</span></span> </li> <li><span><span>Train</span><span>, guide, and mentor technicians on site.</span></span> </li> <li><span><span>Escalate</span><span> major faults and recommend improvements.</span></span></li> </ul> <br> <br> <p><strong><span>About You</span></strong></p><br> <br> <ul> <li><span>ITI / Diploma in Mechanical or Electrical Engineering.</span> </li> <li><span>Minimum 5–7 years of facilities experience; prior supervisory role preferred.</span> </li> <li><span>Strong knowledge of HVAC systems, BMS coordination, pumps, and controls.</span> </li> <li><span>Ability to read drawings and lead teams.</span> </li> <li><span>Good reporting, communication, and basic computer skills.</span><span><span>3</span><span>.</span></span></li> </ul> <br> <br> <p><span>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</span></p><br> <p><span>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced Senior Full Stack Engineer with strong expertise in React.<br>js, Node.js, TypeScript, and modern enterprise application architecture to support Digital Products, API Banking, and Merchant Acquiring initiatives.<br> The ideal candidate will possess strong hands-on development experience in building scalable, high-performance enterprise applications and APIs while working within Agile product engineering teams.<br> The role requires expertise across frontend and backend technologies, modern DevOps practices, API integrations, and enterprise-grade software engineering standards.<br> Key Responsibilities Design, develop, and maintain scalable full-stack enterprise applications using React.<br>js and Node.<br>js. Develop highly responsive, reusable, and testable frontend components using React.<br>js and TypeScript.<br> Design and develop scalable and highly available RESTful APIs and microservices using Node.<br>js. Build responsive and performant web applications adhering to enterprise engineering standards.<br> Develop self-contained, reusable, and maintainable modules and components.<br> Participate in architecture discussions and contribute to technical design decisions.<br> Architect and automate application build and deployment processes.<br> Monitor and optimize frontend and backend application performance.<br> Troubleshoot production issues and perform debugging and performance tuning.<br> Collaborate closely with product owners, architects, QA teams, DevOps teams, and business stakeholders.<br> Participate in code reviews and ensure adherence to coding, security, testing, and documentation standards.<br> Contribute to CI/CD implementation and engineering best practices.<br> Participate in Agile ceremonies, sprint planning, backlog grooming, and release activities.<br> Required Technical SkillsFrontend Strong hands-on experience with React.<br>js and TypeScript (5+ years).<br> Strong proficiency in: React Hooks Component Lifecycle Context API Redux Responsive Web Application Development Modern React Architecture Patterns Strong knowledge of: HTML5 CSS3 JavaScript (ES6+) TypeScript DOM Manipulation Experience with: Tailwind CSS Styled Components Material UI CSS Pre-processors CSS-in-JS techniques Experience developing scalable and high-performance enterprise web applications.<br> Experience monitoring and improving frontend performance.<br> Strong understanding of frontend build pipelines and package managers such as npm and yarn.<br> Backend Strong hands-on experience with Node.<br>js and TypeScript (5+ years).<br> Expertise in developing: RESTful APIs Microservices architectures Enterprise backend services Strong understanding of: Non-blocking code Asynchronous programming Multi-threading concepts Experience implementing: JWT Authentication OAuth Token-based authentication mechanisms Single Sign-On (SSO) Experience with: GraphQL (Good to Have) API Gateway integrations such as 3Scale Databases Strong experience with NoSQL databases.<br> Good understanding of: MongoDB Redis Caching strategies Database architecture concepts DevOps &amp; Cloud Strong understanding of CI/CD principles and modern software delivery practices.<br> Hands-on experience with: Docker Kubernetes Distributed systems Containerization technologies Familiarity with: AWS services Microsoft Azure Cloud-native application architectures Messaging &amp; Integration Experience working with: Kafka Pushpin Event-driven architectures Task and message queues Experience integrating enterprise APIs and third-party services.<br> Testing &amp; Quality Engineering Experience with: Unit Testing Jest Enzyme Jasmine or equivalent testing frameworks Experience using: ESLint TSLint Prettier Strong understanding of: Security standards Coding standards Documentation best practices Technical benchmarking and optimization techniques Functional Skills Strong understanding of software engineering best practices and enterprise application design.<br> Experience working in Agile/Scrum delivery environments.<br> Ability to benchmark technologies and recommend best engineering practices.<br> Strong focus on code quality, maintainability, and performance.<br> Ability to contribute to application architecture and technical design discussions.<br> Soft Skills Strong ownership mindset and ability to drive technical initiatives independently.<br> Excellent stakeholder management and communication skills.<br> Strong problem-solving and analytical abilities.<br> Ability to collaborate effectively across cross-functional teams.<br> Comfortable presenting technical solutions and ideas to senior stakeholders.<br> Self-motivated, proactive, and delivery-focused.<br> Preferred Domain Experience Banking Financial Services Digital Banking API Banking Merchant Acquiring Retail (Good to Have) Education Bachelor's or Postgraduate degree in Computer Science, Information Technology, Engineering, or related field (or equivalent industry experience).<br> Mandatory Skills Checklist Candidates should have experience in most of the following: React.<br>js Node.js TypeScript REST APIs Microservices NoSQL Databases CI/CD Docker Kubernetes JWT / OAuth Redux / Context API Tailwind CSS / Material UI / Styled Components Jest / Enzyme / Jasmine Kafka / Message Queues Agile / Scrum Banking or Digital Products experience (preferred)</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Work with Us. Change the World.</strong></p><br><p>At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.</p><br><p>There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.</p><br><p>We're one global team driven by our common purpose to deliver a better world. Join us.</p><br><br>Job Description<br><p>We are seeking a detail-oriented and analytical Associate - Mechanical - MEP Rail to join our growing team in Dubai, United Arab Emirates. In this role, you will contribute to the design, coordination, and implementation of mechanical, electrical, and plumbing systems for rail infrastructure projects. You will work collaboratively with multidisciplinary teams to ensure efficient project delivery while maintaining the highest standards of quality and compliance with local and international regulations.</p><br><p>• Senior technical resource may serve as technical advisor for team<br> • Provides specialized technical input to studies and design for staff's specific area of expertise.<br> • Develops study and design procedures to facilitate high quality cost effective work by others.<br> • Participates in interdisciplinary review of project deliverables.<br> • Develops construction cost estimates and estimates of technical efforts for projects.<br> • Uses expertise in all steps of completing discipline component of PS&amp;E package.<br> • Performs quality control review of design calculations or drawings.<br> • Prepares technical specification sections.<br> • Provides input to the development of engineering budget and schedule to meet requirements.</p><br><br>Qualifications<br><ul><li>Worked on large infrastructure projects in Middle East.</li><li>Capable in the use of REVIT, with the ability to work within a BIM environment to develop the key engineering solution</li><li>Capable in the use of Heat Load Calculations and other software for mechanical design</li><li>Solid understanding of mechanical systems coordination and clash detection</li><li>Excellent analytical and problem-solving skills with strong attention to detail</li><li>Ability to organize and manage multiple project deliverables simultaneously</li><li>Strong communication and interpersonal skills for effective team collaboration</li><li>Experience with project management tools and documentation systems</li><li>Preferred: Experience with rail-specific mechanical systems or previous work on metro or railway projects</li><li>Preferred: Knowledge of sustainability and energy-efficient mechanical design practices</li></ul><br>Additional Information<br><p><em>At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. <strong>To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.</strong></em></p><br><p><strong>About AECOM</strong>&nbsp;</p><br><p>AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options,&nbsp;well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.&nbsp;</p><br><p>AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.&nbsp;</p><br><p><strong>What makes AECOM a great place to work</strong>&nbsp;</p><br><p>You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.&nbsp;</p><br><p>As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.&nbsp;</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><u><b>Job Description:</b></u></p><br><p><span>DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business — today and in the future.&nbsp;</span></p><br><p><span>The Customer Success Engineer is a post-sales technical expert responsible for driving adoption, consumption, and measurable outcomes from deployed GenAI applications. Customer Success Engineers serve as the technical bridge between developers and DataRobot’s platform, ensuring customers maximize value from using DataRobot. They work closely with Account Owner, Engagement Directors, and Professional Services teams to accelerate time-to-value, support expansion motions, and reduce churn risk through continuous enablement and use case optimization.</span></p><br><span>Key Responsibilities:&nbsp;</span><ul><li><p><span>Accelerate Onboarding &amp; Initial Application Adoption: Guide customers through first-use milestones by enabling key personas, resolving blockers, and ensuring consumption of initial apps deployed during onboarding.</span></p><br></li><li><p><span>Drive Ongoing Consumption: Monitor usage, identify underutilized apps / stalled users, and engage with customers to increase activation and business impact.</span></p><br></li><li><p><span>Customer Health Monitoring: Actively track product usage, satisfaction, and success milestones to surface risk early and coordinate mitigation plans.</span></p><br></li><li><p><span>Technical Advocacy &amp; Solution Feedback: Act as the voice of the customer to DataRobot product and engineering teams, channeling technical requirements, gaps, and enhancement requests.</span></p><br></li><li><p><span>Accelerate Initial Group Learning Adoption: Facilitate onboarding workshops and training sessions for multiple user groups, enabling key personas to reach first-use milestones and overcome common blockers.</span></p><br></li><li><p><span>Technical Enablement &amp; Training: Deliver targeted, scalable enablement sessions and create reusable knowledge-sharing materials designed for diverse audiences across accounts.</span></p><br></li><li><p><span>Use Case Value Realization: Collaborate with Engagement Directors to ensure learning initiatives align with business goals and capture feedback and outcomes for executive reviews.</span></p><br></li></ul><span>Knowledge, Skills and Abilities:</span><ul><li><p><span>Familiarity with AI platforms, application lifecycle management, or data-centric solution delivery</span></p><br></li><li><p><span>AI Engineering to include GenAI application development, prompt engineering, and knowledge of LLMs</span></p><br></li><li><p><span>Strong presentation and communication skills, with the ability to engage both business users and technical stakeholders</span></p><br></li><li><p><span>Proven ability to translate complex technical functionality into measurable business outcomes</span></p><br></li><li><p><span>Experience in supporting product adoption, managing customer success plans, and driving technical consumption</span></p><br></li><li><p><span>Extensive experience with the end-to-end machine learning lifecycle, including feature engineering, model training, evaluating accuracy and insights, and deploying models for inference</span></p><br></li><li><p><span>Understanding of GenAI application architectures and LLM implementations</span></p><br></li><li><p><span>Familiarity with cloud infrastructure (AWS/Azure/GCP) and deployment patterns</span></p><br></li><li><p><span>Comfortable reading code/logs to diagnose technical issues</span></p><br></li><li><p><span>Professional proficiency in both Japanese and English, encompassing both written and verbal communication skills</span></p><br></li></ul><p><b><span>Requisite Education and Experience / Minimum Qualifications:</span></b></p><br><ul><li><p><span>3-5+ years of experience in technical customer-facing roles (e.g., Solution Engineer, AI/ML Engineer, Technical CSM, App Developer) in SaaS or enterprise software</span></p><br></li><li><p><span>Bachelor's degree in a technical, business, or related field (or equivalent practical experience); advanced degree a plus</span></p><br></li></ul><p><span>The talent and dedication of our employees are at the core of DataRobot’s journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well-being at the core. Here’s what your benefits package may include depending on your location and local legal requirements: Medical, Dental &amp; Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!</span></p><br><p><u><b>DataRobot Operating Principles:</b></u></p><br><ul><li>Wow Our Customers</li><li>Set High Standards</li><li>Be Better Than Yesterday</li><li>Be Rigorous</li><li>Assume Positive Intent</li><li>Have the Tough Conversations</li><li>Be Better Together</li><li>Debate, Decide, Commit</li><li>Deliver Results</li><li>Overcommunicate</li></ul><p><br><span>Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. <b>At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box.</b> We’d love to have a conversation with you and see if you might be a great fit.&nbsp; </span></p><br><p><span>DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.</span></p><br><br><p><b>Use of Artificial Intelligence in Our Hiring Process</b></p><br><br><p>DataRobot uses approved AI-powered tools to support the hiring process in selected regions. These tools may assist in writing job descriptions, reviewing applications, assessing qualifications, and evaluating candidate materials. All decisions regarding applications are made by members of the DataRobot team.<br></p><br><p><span>All applicant data submitted is handled in accordance with our </span>Applicant Privacy Policy<span>.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> Job Purpose <br><p>Review / process ADNOC Directorates’ End User planned Consultancy and Insurance Contract Requests for the forthcoming year, initiate obtaining expression of interest / prequalification from companies for future tenders, develop End User Contract Requests into Requests for Tenders (RFT), obtains management approval of Bidder List, act as a focal point between End User and Bidders during the Tender Process, control the Tender Process from bid issue, handling bid clarifications, through to the bid submittal and technical &amp; unpriced commercial evaluation phase, perform commercial evaluation, including determining negotiation strategy as applicable, prepares award recommendation for management approval, prepares contract award and related contract document for signature, assists End User with kick-off meeting with appointed Contractor.<br>Provide support and advice to End Users on evaluation criteria or evaluation methodology, plus various contractual and commercial arrangements, together with evaluating claims / requests for contract variations and maintains follow-up until close-out of the contract file.</p><br><br><br>Job Specific Accountabilities <br><p><strong>Services Tender Process and Contract Award</strong><br>•&nbsp;&nbsp; &nbsp;Review/ process ADNOC Directorate’s Business Unit (End User) draft planned Procurement requirements for the forthcoming year, to determine / identify specific aspects to be addressed by End User when submitting a future Contract Request.<br>•&nbsp;&nbsp; &nbsp;Attend and provide input to a joint meeting between Contracts Division personnel and End User, to review End User’s draft planned Procurement requirements, guiding End User as to future aspects to consider and address when submitting Contract Requests.<br>•&nbsp;&nbsp; &nbsp;Formally submit a checklist of general and specific items that End User needs to address when submitting individual Contract Requests for Service or Work requirements, plus reconfirming whether an expression of interest or a prequalification exercise is to be initiated, so as to establish market interest in the future Tender. &nbsp;<br>•&nbsp;&nbsp; &nbsp;Prepare a memorandum for review (as applicable), informing Category Management Team of potential Group Procurement / Category Management items identified within the draft planned Procurement requirements received from End Users.<br>•&nbsp;&nbsp; &nbsp;Formally in writing, obtains a list of potential Bidders from ADNOC Commercial Directory, together with checking that End User proposed Bidders are also registered with ADNOC Commercial Directory and in a suitable work activity aligned with the scope of the future Bid. &nbsp; &nbsp;<br>•&nbsp;&nbsp; &nbsp;Prepare a write-up to the Contracts Division Vice President (CDVP), describing and justifying that the work activity of the proposed Long List of potential Companies for an EOI / Prequalification Exercise is aligned to the scope of the future Bid.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Prepare a standard correspondence template invitation letter (prepared within the SAP Ariba system) for an Expression of Interest (EOI) or Prequalification Exercise, with the invitation letter reviewed by CDM and issued by the Contracts Division Vice President (CDVP). &nbsp;&nbsp;<br>•&nbsp;&nbsp; &nbsp;Participate / review (as applicable) any EOI / Prequalification queries received from invited companies and as necessary, co-ordinate with End User to obtain a written answer to queries raised. Depending on answer(s) received, determine whether answer is to be provided only to the company raising queries, or to all companies invited as an update to earlier scope information.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Receive, participate/review and compile EOI / Prequalification response from invited companies, prepare a standard correspondence memorandum for forwarding received information and documents to End User for review or evaluation.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Review End User response to EOI / Prequalification exercise, due diligence check that response aligns with information / documents received, with no anomalies – arithmetically check any prequalification evaluation scoring.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Receive End User Contract Request (CR) through SAP Ariba (as allocated by CDM), reviews content of CR against previously established checklist of items informed to End User as to information / documents to be submitted with CR and determine whether:- 1) the CR is accepted as being complete for Tender purposes, or 2) CR is to be rejected due to being incomplete (formally confirm to CDM / CDVP to reject in SAP Ariba).<br>•&nbsp;&nbsp; &nbsp;Prepare write-up listing CR missing information and documents to be submitted by End User; CDM to review and issue when rejecting submitted CR.&nbsp;</p><br><br><br>Job Specific Accountabilities2 <br><p>•&nbsp;&nbsp; &nbsp;Receive End User updated Contract Request (CR) through SAP Ariba (as allocated by CDM) and as earlier, review content of updated CR against previously established checklist of items informed to End User, so as to confirm to CDM / CDVP that CR can be accepted as complete for Tender purposes.<br>•&nbsp;&nbsp; &nbsp;Prepare Contract Development Plan for the Tender and Award of Services / Works upon receipt of complete &amp; acceptable CR, in co-ordination with CDM and in agreement with End User.<br>•&nbsp;&nbsp; &nbsp;Prepare Recommendation for Bidders List and Tender Strategy for approval by Management / Tender Board as per the Delegation of Authority.<br>•&nbsp;&nbsp; &nbsp;Determine in co-ordination with CDM the applicable Request for Tender (RFT) document to be selected from the General Procurement Initiative (GPI) suite of standard template RFTs and thereafter, using a Contracts Division checklist commence preparing and compiling the RFT from the CR documents for subsequent review by CDM and amendment as necessary. &nbsp; &nbsp;<br>•&nbsp;&nbsp; &nbsp;Upon receipt of approval of the Bidders List and Tender Strategy, prepares standard correspondence Bid invitation within SAP Ariba system, for review / endorsement by CDM, followed by review and issue by CDVP, with Bid document attached. Ensures Bidders formally confirm receipt of Bid document.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Review and endorse standard memorandum (to be review and issued by CDM) for forwarding RFT document to End User for review and reference during the Bid Period.<br>•&nbsp;&nbsp; &nbsp;Following issue of the RFT and prior to the Bid submittal date, to co-ordinate, handle, arrange, prepare and formally in writing record for transparency and audit purposes the following activities: &nbsp;</p><br><p>a)&nbsp;&nbsp; &nbsp;Receive Bidders’ request for Letter of Assistance (as applicable), review and endorse standard memorandum to Human Capital &amp; Administration (HC&amp;A) requesting Letters, receive Letters from HC&amp;A and review and endorse standard letter informing Bidders to collect and process security passes for the forthcoming site visit.</p><br><p>b)&nbsp;&nbsp; &nbsp;Follow Contracts Division checklist to co-ordinate and arrange with End User a Bid Clarification Meeting and Site Visit, together with inform Bidders of the arrangements and procedures to follow. Attends Bid Clarification Meeting and Site Visit.&nbsp;</p><br><p>c)&nbsp;&nbsp; &nbsp;Receive Bidder queries through the SAP Ariba system, segregate as to who provides an answer (i.e. End User, Procurement, Legal, Finance, etc.) and obtain formal written answers to queries raised. Depending on answer(s) received, determine whether answer is to be provided only to company raising the query, or more likely, to be issued to all Bidders as a Bid Bulletin through SAP Ariba so as to update the RFT as required, including obtaining Bidder confirmation of receipt. &nbsp; &nbsp;<br>•&nbsp;&nbsp; &nbsp;Receive and open Technical and Unpriced Commercial Bids in SAP Ariba. &nbsp;</p><br><p>•&nbsp;&nbsp; &nbsp;Co-ordinate, handle, arrange, prepare and formally in writing record during the End User Technical Team Evaluation of Bids and prior to the Commercial Bid Evaluation, for transparency and audit purposes the following activities:&nbsp;<br>a)&nbsp;&nbsp; &nbsp;Receive, co-ordinate and consolidate End User requested Bid clarifications / queries, prepare individual Bid Clarification standard correspondence to each Bidder, including receiving and processing Bidders’ response to End User, or other Business Units. &nbsp;</p><br><br><br>Job Specific Accountabilities3 <br><p>b)&nbsp;&nbsp; &nbsp;If applicable, receive and co-ordinate End User request for a Bid Clarification Meeting or visit to Bidder’s Facility, including formally documenting Meeting / Site Visit arrangements, together with receiving and forwarding to End User any additional Bidder information submitted. All associated correspondence to Bidders or End User.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Receive Technical Evaluation Report issued by End User Unit Manager, review Report and carry-out “Due diligence checks” as per Contracts Division Checklist, if corrections, shortfalls or anomalies are found, prepares standard correspondence memorandum to End User highlighting said matters, in order for End User to correct / revise the Technical Evaluation Report. &nbsp;&nbsp;<br>•&nbsp;&nbsp; &nbsp;Arrange Commercial Bid Meetings with Bidders, review standard correspondence letters formally confirming meeting time, date, location, procedures, etc.<br>•&nbsp;&nbsp; &nbsp;Prepare Recommendation for Award of Services / Works for approval by Management / Tender Board as per the Delegation of Authority.<br>•&nbsp;&nbsp; &nbsp;Prepare Letter of Award (LOA) as per standard correspondence template registers Contract in SAP to obtain Contract Number, upon receipt of Award approval, forward LOAs for ADNOC delegated signature and then arranges for Contractor’s collection and confirmation of receipt.<br>•&nbsp;&nbsp; &nbsp;Upon return of 1No. fully signed Letter of Award (LOA) from Contractor, review and check that LOA is correctly executed, review and endorse standard correspondence memorandum distributing LOA to End User and Finance; CDM to review and issue memorandum. &nbsp; &nbsp;<br>•&nbsp;&nbsp; &nbsp;Prepare Contract Document (in co-ordination with End User as necessary) through consolidating Tender Bulletins, Bidder’s Technical Bid submittal and Bidder’s replies to Tender Clarifications into the original RFT document, using Contracts Division Checklist guidelines, for review and checking by CDM.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Review End User Unit Manager’s concurrence (or comments) and update Contract, if comments are technically correct and / or contractually acceptable. Arrange for 2No. original Contracts to be printed, then page checks and initials each page of both Contracts. Review / endorse standard correspondence letter issuing Contracts to Contractor for signature; CDM to review and issue letter if award has previously been confirmed by a Letter of Award, otherwise letter issuing Contracts will need to be signed by ADNOC’s delegated signatory.<br>•&nbsp;&nbsp; &nbsp;Review Contractor’s 2No. signed original Contract documents against Contracts Division checklist to ensure Contracts have been correctly executed by Contractor. Arrange for internal circulation for ADNOC signature as per Delegation of Authority and thereafter: &nbsp;&nbsp;<br>a)&nbsp;&nbsp; &nbsp;Review / endorse standard letter issuing 1No. fully signed Contract to Contractor; CDM to review and issue letter. Obtain contractor confirmation of receipt of Contract.<br>b)&nbsp;&nbsp; &nbsp;Review / endorse standard regret letter informing unsuccessful Bidders of the close of the Bid process.<br>•&nbsp;&nbsp; &nbsp;Prepare and follow Contracts Division Checklist of items to be raised / addressed with End User’s Contracts Administrator prior to the Kick-off meeting with the appointed Contractor, together with those items to be raised / addressed to the appointed Contractor by the Contracts Administrator during the Kick-off Meeting. CDM &amp; CDVP to be kept informed of Contracts Administrator’s arranged Kick-off meeting, should there be a need to attend.&nbsp; &nbsp;</p><br><br><br>Minimum Qualification <br><p>Bachelor’s Degree in Engineering discipline (preferably Civil, Mechanical or Electrical Engineering or Quantity Surveying) or equivalent.</p><br><br><br>Minimum Experience, Knowledge &amp; Skills <br><p>•&nbsp;&nbsp; &nbsp;6 years of professional experience in contract development, preferably in an oil / gas or petrochemical environment.<br>•&nbsp;&nbsp; &nbsp;Sound knowledge of commercial practices, legal aspects and negotiation skills.<br>•&nbsp;&nbsp; &nbsp;Computer literate and able to use or quickly adapt to specialized software utilized by ADNOC.<br>•&nbsp;&nbsp; &nbsp;Fluent in English. Fluency in Arabic is an advantage.<br>•&nbsp;&nbsp; &nbsp;Knowledge of contract law and commercial practice.<br>•&nbsp;&nbsp; &nbsp;Drafting terms and conditions of contract.<br>•&nbsp;&nbsp; &nbsp;Knowledge of key areas, such as indemnities, insurances, guarantees, warranties, liquidated damages, etc.<br>•&nbsp;&nbsp; &nbsp;Excellent communication skills, both verbally and written.<br>•&nbsp;&nbsp; &nbsp;Ability to lead issues and proactively obtain resolution to problems.<br>•&nbsp;&nbsp; &nbsp;Ability to work on own initiative, without close supervision.<br>•&nbsp;&nbsp; &nbsp;Good negotiation skills.<br>•&nbsp;&nbsp; &nbsp;Able to handle multiple contract interactions (multi-tasking), manage a high workload, work in a demanding environment and demonstrate commitment.&nbsp;<br>•&nbsp;&nbsp; &nbsp;End User focused, responsive with positive outlook.<br>•&nbsp;&nbsp; &nbsp;Decisive and confident.<br>•&nbsp;&nbsp; &nbsp;Experience of working in a commercial / projects / business role and interfacing and liaising directly with Contractors, Consultants, etc.<br>•&nbsp;&nbsp; &nbsp;Extensive experience and expertise in tender development, preparation and evaluation.<br>•&nbsp;&nbsp; &nbsp;Thorough knowledge and understanding of Oil and Gas Industry’s Operations.<br>•&nbsp;&nbsp; &nbsp;Demonstrated experience in Contract Management.<br>•&nbsp;&nbsp; &nbsp;Good organizational and project management skills.<br>•&nbsp;&nbsp; &nbsp;High level problem solving skills to resolve complex and sensitive issues.<br>•&nbsp;&nbsp; &nbsp;Proficiency in the use of a range of office software.<br>•&nbsp;&nbsp; &nbsp;Interfacing with the Legal, Finance and Insurance Team.<br>•&nbsp;&nbsp; &nbsp;Safety Awareness&nbsp;<br>-&nbsp;&nbsp; &nbsp;Take responsibility for supporting and developing the Health and Safety programme for the Department.<br>-&nbsp;&nbsp; &nbsp;Set an example for all employees and demonstrating commitment to the Company’s Health and Safety Policies and Safety Promotions.<br>-&nbsp;&nbsp; &nbsp;Inform and train employees in the Department so they can participate in the development and maintenance of safe and healthy working conditions and systems, plus at all times to encourage workers to work safely and without risk to health.<br>-&nbsp;&nbsp; &nbsp;Identify, control and report hazards or incidents.</p><br><br><br>Professional Certifications <br><p>Professional qualifications, such as MRICS (Full Member of Royal Institute of Chartered Surveyors), etc. Additional qualification in Business Administration / Legal will be preferred).</p><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>As the Director Experience, Fraud and Operational Excellence you will lead talabat's end-to-end experience function across four pillars — Customer Experience, Partner Experience, Fraud Operations, and CX Insights — spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction, govern multi-million EUR budgets with direct P&amp;L impact, and oversee the integrity of the platform through robust fraud governance.&nbsp;</p><br><br><p>This is a high-impact senior leadership role requiring the ability to operate at both a strategic and executional level — influencing product and commercial roadmaps, shaping cross-functional policy, and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team, championing data-driven decision-making, operational excellence, and a culture of continuous improvement.&nbsp;</p><br><br><p>If you are passionate about building world-class experiences at scale, this role is for you.</p><br><br><br><p><u><strong>WHAT’S ON YOUR PLATE?</strong></u></p><br><br><p><strong>Customer Experience Strategy &amp; Leadership:&nbsp;</strong></p><br><br><ul><li><p>Own the end-to-end CX strategy across all verticals (Food, tMart, Local Shops, DineOut) and 8 MENA markets.&nbsp;</p><br><br></li><li><p>Define and govern cNPS, cSAT, and other north star metrics — setting targets, driving methodology, and leading cross-functional execution to move them.&nbsp;</p><br><br></li><li><p>Translate customer data, behavioral trends, and support signals into prioritized initiatives that improve retention, satisfaction, and order frequency.&nbsp;</p><br><br></li><li><p>Champion process automation, standardization, and digitalization of key CX workflows.&nbsp;</p><br><br></li></ul><br><p><strong>Partner Experience &amp; Budget Governance:&nbsp;</strong></p><br><br><ul><li><p>Oversee talabat's Partner Experience function, ensuring vendor satisfaction (vNPS/vSAT) is treated as a strategic competitive differentiator linked to commercial performance.&nbsp;</p><br><br></li><li><p>Maintain full accountability for the Functional budgets - customer and vendor compensation program — a multi-million EUR annual budget — including annual planning, policy design, market rollout sequencing, and ongoing financial governance.</p><br><br></li><li><p>Govern the complete portfolio of partner-facing policies and SOPs across all markets and verticals.&nbsp;</p><br><br></li></ul><br><p><strong>Fraud Operations &amp; Risk Governance:&nbsp;</strong></p><br><br><ul><li><p>Provide strategic oversight of talabat's Fraud Operations function, covering prevention, detection, and response frameworks across the ecosystem.&nbsp;</p><br><br></li><li><p>Ensure fraud governance is aligned with compliance, audit, and legal standards.&nbsp;</p><br><br></li><li><p>Drive cross-functional alignment between Fraud, Product, Finance, and Legal to balance risk mitigation with customer experience quality and platform growth.&nbsp;</p><br><br></li></ul><br><p><strong>Insights &amp; Analytics:&nbsp;</strong></p><br><br><ul><li><p>Oversee the Insights function, ensuring real-time visibility into performance across all markets through robust dashboards and structured reporting.&nbsp;</p><br><br></li><li><p>Champion a data-first culture across the department — ensuring insights translate into action.&nbsp;</p><br><br></li><li><p>Partner with BI, Data Science, and Product to build the data infrastructure that underpins reliable departmental performance visibility.&nbsp;</p><br><br></li><li><p>Run primary research, NPS programs to gather structured, well represented qualitative feedback - using these to inform local and regional priorities</p><br><br></li></ul><p><strong>People Leadership &amp; Organisational Development:</strong></p><br><br><ul><li><p>Lead and develop a team of middle managers and specialists and analysts.&nbsp;</p><br><br></li><li><p>Design the department's OKR framework, KPI architecture, and Business Review structure.&nbsp;</p><br><br></li><li><p>Set clear goals for the function and drive high performance and professional growth across all levels — fostering a culture of ownership, innovation, and customer-centricity.&nbsp;</p><br><br></li></ul><p><strong>Senior Stakeholder Management &amp; Cross-Functional Leadership:</strong></p><br><br><ul><li><p>Serve as the experience authority in senior leadership forums, influencing Product, Commercial, Finance, and Operations decisions.&nbsp;</p><br><br></li><li><p>Present strategic insights, budget performance, and departmental OKRs to COO and ExCo leadership.</p><br><br></li><li><p>&nbsp;Lead high-complexity, cross-functional programs assigned at department or company level with no existing playbook.</p><br><br></li></ul><br>What you need to be successful<br><p><u><strong>WHAT DID WE ORDER?</strong></u></p><br><br><p><strong>Qualifications &amp; Experience:</strong></p><br><br><ul><li><p>Bachelor's or Master's degree in Business Administration, Operations, CX, Data Analytics, or a related field.&nbsp;</p><br><br></li><li><p>10+ years of experience in customer experience, operations, or strategy, preferably in e-commerce, food delivery, or a high-growth tech environment.&nbsp;</p><br><br></li><li><p>Proven track record of leading mid level managers and large team members across multiple functions in a matrixed organization.&nbsp;</p><br><br></li><li><p>P&amp;L or budget accountability, experience ideally at a multi-million EUR scale.&nbsp;</p><br><br></li><li><p>Strong background in data analysis, performance management, and CX or operational strategy.&nbsp;</p><br><br></li><li><p>Experience working across multiple markets and geographies.</p><br><br></li></ul><p><strong>Skills &amp; Competencies:</strong></p><br><br><ul><li><p>Exceptional leadership skills — able to inspire, align, and develop high-performing teams.&nbsp;</p><br><br></li><li><p>Strategic mindset with strong execution discipline; comfortable operating at both the 30,000-foot and ground levels.&nbsp;</p><br><br></li><li><p>Data-driven decision-making, with the ability to synthesize complex datasets into clear insights and recommendations.&nbsp;</p><br><br></li><li><p>Excellent stakeholder management and executive communication skills — able to influence and present to ExCo and Board level.&nbsp;</p><br><br></li><li><p>Deep customer and partner empathy, with a passion for delivering exceptional experiences at scale.&nbsp;</p><br><br></li><li><p>Strong cross-functional collaboration skills across Product, Finance, Legal, and Operations.&nbsp;</p><br><br></li><li><p>Ability to lead through ambiguity and drive clarity in complex, fast-moving environments.&nbsp;</p><br><br></li><li><p>AI-first mindset — comfortable leveraging automation and emerging tools to drive scale and efficiency.</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>As the Director you will lead talabat's end-to-end experience function across four pillars — Customer Experience, Partner Experience, Fraud Operations, and CX Insights — spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction, govern multi-million EUR budgets with direct P&amp;L impact, and oversee the integrity of the platform through robust fraud governance.&nbsp;</p><br><br><p>This is a high-impact senior leadership role requiring the ability to operate at both a strategic and executional level — influencing product and commercial roadmaps, shaping cross-functional policy, and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team, championing data-driven decision-making, operational excellence, and a culture of continuous improvement.&nbsp;</p><br><br><p>If you are passionate about building world-class experiences at scale, this role is for you.</p><br><br><br><p><u><strong>WHAT’S ON YOUR PLATE?</strong></u></p><br><br><p><strong>Customer Experience Strategy &amp; Leadership:&nbsp;</strong></p><br><br><ul><li><p>Own the end-to-end CX strategy across all verticals (Food, tMart, Local Shops, DineOut) and 8 MENA markets.&nbsp;</p><br><br></li><li><p>Define and govern cNPS, cSAT, and other north star metrics — setting targets, driving methodology, and leading cross-functional execution to move them.&nbsp;</p><br><br></li><li><p>Translate customer data, behavioral trends, and support signals into prioritized initiatives that improve retention, satisfaction, and order frequency.&nbsp;</p><br><br></li><li><p>Champion process automation, standardization, and digitalization of key CX workflows.&nbsp;</p><br><br></li></ul><br><p><strong>Partner Experience &amp; Budget Governance:&nbsp;</strong></p><br><br><ul><li><p>Oversee talabat's Partner Experience function, ensuring vendor satisfaction (vNPS/vSAT) is treated as a strategic competitive differentiator linked to commercial performance.&nbsp;</p><br><br></li><li><p>Maintain full accountability for the Functional budgets - customer and vendor compensation program — a multi-million EUR annual budget — including annual planning, policy design, market rollout sequencing, and ongoing financial governance.</p><br><br></li><li><p>Govern the complete portfolio of partner-facing policies and SOPs across all markets and verticals.&nbsp;</p><br><br></li></ul><br><p><strong>Fraud Operations &amp; Risk Governance:&nbsp;</strong></p><br><br><ul><li><p>Provide strategic oversight of talabat's Fraud Operations function, covering prevention, detection, and response frameworks across the ecosystem.&nbsp;</p><br><br></li><li><p>Ensure fraud governance is aligned with compliance, audit, and legal standards.&nbsp;</p><br><br></li><li><p>Drive cross-functional alignment between Fraud, Product, Finance, and Legal to balance risk mitigation with customer experience quality and platform growth.&nbsp;</p><br><br></li></ul><br><p><strong>Insights &amp; Analytics:&nbsp;</strong></p><br><br><ul><li><p>Oversee the Insights function, ensuring real-time visibility into performance across all markets through robust dashboards and structured reporting.&nbsp;</p><br><br></li><li><p>Champion a data-first culture across the department — ensuring insights translate into action.&nbsp;</p><br><br></li><li><p>Partner with BI, Data Science, and Product to build the data infrastructure that underpins reliable departmental performance visibility.&nbsp;</p><br><br></li><li><p>Run primary research, NPS programs to gather structured, well represented qualitative feedback - using these to inform local and regional priorities</p><br><br></li></ul><p><strong>People Leadership &amp; Organisational Development:</strong></p><br><br><ul><li><p>Lead and develop a team of middle managers and specialists and analysts.&nbsp;</p><br><br></li><li><p>Design the department's OKR framework, KPI architecture, and Business Review structure.&nbsp;</p><br><br></li><li><p>Set clear goals for the function and drive high performance and professional growth across all levels — fostering a culture of ownership, innovation, and customer-centricity.&nbsp;</p><br><br></li></ul><p><strong>Senior Stakeholder Management &amp; Cross-Functional Leadership:</strong></p><br><br><ul><li><p>Serve as the experience authority in senior leadership forums, influencing Product, Commercial, Finance, and Operations decisions.&nbsp;</p><br><br></li><li><p>Present strategic insights, budget performance, and departmental OKRs to COO and ExCo leadership.</p><br><br></li><li><p>&nbsp;Lead high-complexity, cross-functional programs assigned at department or company level with no existing playbook.</p><br><br></li></ul><br>What you need to be successful<br><p><u><strong>WHAT DID WE ORDER?</strong></u></p><br><br><p><strong>Qualifications &amp; Experience:</strong></p><br><br><ul><li><p>Bachelor's or Master's degree in Business Administration, Operations, CX, Data Analytics, or a related field.&nbsp;</p><br><br></li><li><p>10+ years of experience in customer experience, operations, or strategy, preferably in e-commerce, food delivery, or a high-growth tech environment.&nbsp;</p><br><br></li><li><p>Proven track record of leading mid level managers and large team members across multiple functions in a matrixed organization.&nbsp;</p><br><br></li><li><p>P&amp;L or budget accountability, experience ideally at a multi-million EUR scale.&nbsp;</p><br><br></li><li><p>Strong background in data analysis, performance management, and CX or operational strategy.&nbsp;</p><br><br></li><li><p>Experience working across multiple markets and geographies.</p><br><br></li></ul><p><strong>Skills &amp; Competencies:</strong></p><br><br><ul><li><p>Exceptional leadership skills — able to inspire, align, and develop high-performing teams.&nbsp;</p><br><br></li><li><p>Strategic mindset with strong execution discipline; comfortable operating at both the 30,000-foot and ground levels.&nbsp;</p><br><br></li><li><p>Data-driven decision-making, with the ability to synthesize complex datasets into clear insights and recommendations.&nbsp;</p><br><br></li><li><p>Excellent stakeholder management and executive communication skills — able to influence and present to ExCo and Board level.&nbsp;</p><br><br></li><li><p>Deep customer and partner empathy, with a passion for delivering exceptional experiences at scale.&nbsp;</p><br><br></li><li><p>Strong cross-functional collaboration skills across Product, Finance, Legal, and Operations.&nbsp;</p><br><br></li><li><p>Ability to lead through ambiguity and drive clarity in complex, fast-moving environments.&nbsp;</p><br><br></li><li><p>AI-first mindset — comfortable leveraging automation and emerging tools to drive scale and efficiency.</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who We Are Fuelled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan.<br> Translating to ‘my imagination’ in Arabic, KAYALI provides a modern fragrance experience inspired by Mona’s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love.<br> Mona collaborates with some of the world’s most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free.<br> Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jewelled bottles.<br> Our Mission To make everyone feel like the diamond they are!<br> To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative &amp; luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.<br> Summary The Packaging Engineer is responsible for managing end-to-end packaging development for low-complexity new products, value engineering, sustainability and change management projects across primary and secondary packaging.<br> The role owns packaging development from concept design through industrialization, ensuring packaging solutions are consumer-centric, technically feasible, sustainable, cost-effective and delivered on time.<br> Working closely with Product Development, Creative Design, Procurement, Quality, Regulatory, Supply Chain, packaging suppliers and Contract Manufacturers, the Packaging Engineer translates design intent into production-ready packaging ensuring successful execution throughout the product lifecycle.<br> The position independently manages projects within defined complexity boundaries while escalating complex technical challenges and strategic engineering decisions to the Senior Packaging Development Manager.<br> Key Responsibilities Packaging Concept Development &amp; Design Lock · Translate Product Development briefs into packaging concepts, pack architecture and manufacturing techniques to achieve decoration intend.<br> · Develop packaging concepts that balance consumer experience, technical feasibility, sustainability and cost objectives.<br> · Coordinate concept development with packaging suppliers, including mock-ups, renders, 3D prints and feasibility samples.<br> · Assess technical feasibility, identify potential packaging risks before Design Lock and propose mitigation actions.<br> · Ensure packaging concepts meet business objectives before progressing into detailed engineering development.<br> · Support exploration of new mechanisms, closures and decorative solutions while escalating complex technical or intellectual property considerations when required.<br> Packaging Engineering &amp; Qualification · Own end-to-end technical development of assigned packaging projects from design through industrialization.<br> · Develop packaging component specifications, fill &amp; assembly specifications and packaging Bills of Material (BOMs).<br> · Coordinate technical activities with suppliers including tooling development, technical drawings, dielines, specifications, material documentation and packaging master data.<br> · Participate in supplier technical discussions to ensure packaging performance, manufacturability and quality requirements are achieved.<br> · Execute packaging validation testing following established development protocols and testing methodologies during homologation and industrialization.<br> · Coordinate internal approval of BAT, PPS and Range Boards and artwork approval process.<br> · Support line trials at manufacturing sites from a fill &amp; assembly perspective, including technical assessment of production readiness.<br> Supplier &amp; Manufacturing Coordination · Support Purchasing during supplier selection process by leading technical discussions with selected suppliers.<br> · Coordinate packaging development activities with suppliers throughout the product lifecycle.<br> · Build effective working relationships with packaging suppliers and CMOs.<br> · Coordinate engineering changes, product transfers, phase-ins and phase-outs.<br> · Identify packaging-related technical, quality and supply risks and escalate when appropriate.<br> Cross-Functional Collaboration · Collaborate closely with key stakeholders throughout the packaging development process.<br> · Drive packaging development updates in Product Development meeting to get approvals as per project milestones.<br> Prepare materials for technical decision meetings.<br> · Provide packaging technical information to support regulatory compliance activities.<br> · Support Quality investigations related to packaging by providing technical analysis and recommendations.<br> Sustainability, Continuous Improvement &amp; Change Management · Integrate packaging sustainability guidelines into packaging concepts including recyclability, PCR content, component simplification and sustainable decoration techniques.<br> · Support packaging change management activities including technical assessments and validation.<br> · Contribute to improvements in packaging standards, documentation, development methodologies and governance.<br> · Support value engineering, cost optimization and continuous improvement initiatives.<br> Project Coordination, Documentation &amp; Technical Knowledge · Maintain project documentation, technical records and packaging development trackers throughout the project lifecycle.<br> · Maintain clear communication of project status, actions and technical deliverables with all stakeholders.<br> · Ensure packaging documentation remains complete, accurate and aligned with internal governance requirements.<br> · Develop working knowledge of packaging manufacturing capabilities across primary and secondary packaging as well as decoration techniques.<br> · Contribute to packaging concept libraries, competitive benchmarking and lessons learned to continuously improve future developments.<br> Premium Medical/Dental/Vision coverage Find Your Magic Days Volunteer Day Professional Development Days Birthday leave Egg Freezing Benefits Employee discounts on Kayali products Quarterly product gifting Kayali is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination.<br> We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status.<br> If you need reasonable accommodations at any point in the application or interview process, please let us know · Bachelor’s degree in Packaging Engineering, Mechanical Engineering, Industrial Engineering or Industrial Design.<br> · Minimum 2 years of experience in Packaging Design &amp; Engineering, preferably within cosmetics industry.<br> · Strong knowledge of packaging materials (glass, plastics, paper, metals) and packaging decoration techniques.<br> Familiarity with DFM/DFA principles at a learning or applied level.<br> · Knowledge and hands-on experience with tooling, mould development, packaging testing standards and validation protocols · Proficiency in CAD software, SolidWorks, Adobe Illustrator and/or KeyShot.<br> · Strong understanding of global manufacturing environments and supplier management Preferred Skills · Experience with sustainability frameworks · Experience with packaging development ERP or similar software · Familiarity with luxury packaging standards and aesthetic judgement · Analytical, detail-oriented and solution-driven mindset · Strong cross-functional communication skills · Curiosity and continuous improvement mindset</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Description:</strong></p><br><p>The Department of Food Science at United Arab Emirates University invites applications for a full-time Instructor position. The successful candidate will teach and coordinate laboratory sections across a range of undergraduate Food Science courses and support practical, research-informed student learning. The instructor will prepare laboratory materials, demonstrate analytical and processing techniques, supervise students during practical sessions, assess laboratory performance and reports, and maintain a safe and effective learning environment. The instructor will also participate in departmental research activities under the supervision of Food Science faculty members. Key Roles and Responsibilities Teaching and Laboratory Instruction Teach laboratory sections for courses such as food chemistry, food analysis, food microbiology, food processing, food safety, sensory evaluation, quality control, product development, and related subjects. Prepare laboratory experiments, instructional materials, standard operating procedures, reagents, samples, equipment, and assessment activities. Explain laboratory methods and demonstrate the correct use of analytical instruments and food-processing equipment. Supervise students during practical sessions and ensure compliance with laboratory safety requirements. Assess laboratory reports, practical examinations, assignments, and student performance in accordance with course requirements. Provide academic guidance and constructive feedback to students. Assist faculty members with course coordination, learning-outcome assessment, curriculum improvement, and accreditation activities. Research Support Participate in research projects under the supervision of faculty members in the Department of Food Science. Assist with experimental planning, sample preparation, laboratory analysis, data collection, data management, and preliminary statistical analysis. Support the operation, maintenance, calibration, and proper use of laboratory instruments and research equipment. Contribute to research reports, presentations, publications, and other scholarly outputs, where appropriate. Assist in supervising undergraduate research projects and training students in laboratory techniques. Follow university requirements relating to research ethics, data integrity, biosafety, chemical management, and responsible conduct of research. Laboratory and Departmental Responsibilities Maintain laboratory readiness, cleanliness, organization, inventories, and documentation. Monitor laboratory supplies and assist with purchasing, storage, and safe disposal of chemicals and biological materials. Report equipment problems and coordinate routine maintenance and technical support. Participate in departmental meetings, committees, student activities, outreach events, professional training, and other assigned duties. Perform additional responsibilities appropriate to the position and departmental needs. </p><br><p><strong>Minimum Qualifications:</strong></p><br><p>Masterâs degree in Food Science or a closely related discipline from a recognized university. Appropriate academic and practical knowledge across core areas of Food Science. Ability to teach and supervise undergraduate laboratory sessions. Knowledge of laboratory safety, quality assurance, and standard operating procedures. Strong written and oral communication skills in English. Ability to work effectively with students, faculty members, technical staff, and multidisciplinary teams. </p><br><p><strong>Experience/Skills:</strong></p><br><p>Effective laboratory teaching and student-support skills. Strong organizational, technical, and problem-solving abilities. Accuracy in experimental work, recordkeeping, and assessment. Commitment to laboratory safety, research integrity, teamwork, and continuous professional development. Ability to manage multiple laboratory sections and meet academic deadlines. </p><br><p><strong>Preferred Qualifications:</strong></p><br><p>PhD in Food Science or a closely related discipline from a recognized university. Previous experience teaching or assisting with university-level Food Science laboratory courses. Practical experience with food analysis, food chemistry, microbiology, processing, sensory evaluation, or quality-control methods. Experience using analytical instruments and food-processing equipment. Experience supporting academic research, analyzing data, or contributing to scientific publications. Familiarity with laboratory quality systems, risk assessment, chemical safety, and equipment maintenance. </p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>HSE Specialist<br><br><p><b><i>Belong, Connect, Grow, with KBR!</i></b></p><br><br><p><b><i>The KBR team delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals. KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</i></b></p><br><br><p><b><u>&nbsp;Job Title: Specialist HSE Engineer </u></b> </p><br><br><p>KBR is growing its Project Management Consultancy (PMC) team for an exciting, high profile offshore development in Abu Dhabi. The ADNOC PMC project role would be based initially in Client or Contractors Office later move to offshore site.</p><br><br><p><b>Job Purpose</b></p><br><br><p>To provide expert HSE leadership and technical support for the ADNOC Lower Zakum Project, ensuring all engineering, construction, commissioning, hook-up, offshore installation, and operational activities are executed in compliance with ADNOC HSE standards, UAE regulations, international best practices, and project-specific HSE requirements.</p><br><br>Key ResponsibilitiesHSE Management &amp; Compliance<ul><li>Implement and monitor project HSE Management System (HSE-MS) requirements.</li><li>Ensure compliance with ADNOC Offshore HSE standards, client specifications, and regulatory requirements.</li><li>Participate in HSE audits, inspections, and management reviews.</li><li>Review contractor and subcontractor HSE plans, procedures, and risk assessments.</li><li>Maintain project compliance with ADNOC permit-to-work (PTW) requirements.</li></ul>Risk Assessment &amp; Hazard Management<ul><li>Lead HAZID, HAZOP, SIMOPS, Job Safety Analysis (JSA), and Risk Assessment workshops.</li><li>Identify project hazards and develop effective mitigation measures.</li><li>Monitor critical construction and offshore activities including:<ul><li>Lifting operations</li><li>Hot work</li><li>Confined space entry</li><li>Working at height</li><li>Marine operations</li><li>Pipeline and wellhead activities</li></ul></li><li>Ensure implementation of Life Saving Rules and critical control verification.</li></ul>Site HSE Monitoring<ul><li>Conduct regular site inspections and behavioral safety observations.</li><li>Verify corrective and preventive actions arising from audits and incidents.</li><li>Monitor contractor HSE performance and KPIs.</li><li>Ensure proper use of PPE and adherence to safety procedures.</li></ul>Incident Investigation<ul><li>Lead and participate in incident, accident, and near-miss investigations.</li><li>Conduct root cause analysis and recommend corrective actions.</li><li>Track closure of investigation findings and lessons learned.</li></ul>Training &amp; Awareness<ul><li>Deliver HSE induction programs and toolbox talks.</li><li>Coach supervisors and workforce on safe work practices.</li><li>Promote a strong safety culture through awareness campaigns and engagement programs.</li></ul>Environmental Management<ul><li>Monitor waste management, spill prevention, and pollution control measures.</li><li>Ensure compliance with environmental permits and ADNOC environmental requirements.</li><li>Support sustainability and environmental improvement initiatives.</li></ul>Emergency Preparedness<ul><li>Participate in Emergency Response Plan development.</li><li>Coordinate emergency drills and exercises.</li><li>Provide technical HSE support during emergencies and incident response activities.</li></ul>Reporting &amp; Documentation<ul><li>Prepare weekly and monthly HSE reports.</li><li>Maintain HSE statistics and performance dashboards.</li><li>Track leading and lagging indicators.</li><li>Present HSE performance updates to project management and ADNOC representatives.</li></ul>Qualifications<ul><li>Bachelor's Degree in Engineering, Occupational Health &amp; Safety, Environmental Engineering, or related discipline.</li><li>NEBOSH International Diploma / NEBOSH IGC.</li><li>IOSH Managing Safely or equivalent.</li><li>Lead Auditor certification (ISO 45001 preferred).</li><li>Additional certifications in Incident Investigation, Risk Assessment, or Process Safety are advantageous.</li></ul>Experience<ul><li>Minimum 10-15 years of HSE experience in Oil &amp; Gas, EPC, or Offshore Projects.</li><li>Minimum 5 years in ADNOC Offshore projects preferred.</li><li>Experience in offshore construction, hook-up, commissioning, and brownfield modifications.</li><li>Strong knowledge of ADNOC Offshore HSE requirements and UAE regulatory standards.</li></ul>Technical Competencies<ul><li>ADNOC HSE Management System (HSE-MS)</li><li>ISO 45001 Occupational Health &amp; Safety Management Systems</li><li>Process Safety Management (PSM)</li><li>Risk Assessment &amp; Hazard Identification</li><li>Permit to Work Systems</li><li>Incident Investigation Techniques</li><li>Contractor HSE Management</li><li>Emergency Response Planning</li><li>Environmental Management Systems</li></ul>Behavioral Competencies<ul><li>Strong leadership and influencing skills.</li><li>Excellent communication and stakeholder management.</li><li>Analytical and problem-solving capability.</li><li>Proactive safety mindset.</li><li>Ability to work in multicultural offshore environments.</li></ul>Key Performance Indicators (KPIs)<ul><li>Zero fatalities and major incidents.</li><li>Reduction in Total Recordable Injury Rate (TRIR).</li><li>Completion of HSE audits and inspections as scheduled.</li><li>Closure of corrective actions within target dates.</li><li>Compliance with ADNOC HSE requirements.</li><li>Increased safety observations and workforce engagement.</li></ul><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Requisition Number:</strong> 24467BR<br><strong>Description:</strong><br>At Stantec, we approach every project as a partnership, because our work creates a lasting impact on our clients’ communities. We believe that when smart, passionate, creative people come together, real possibilities are within reach.<br>Our people are at the heart of everything we do; they give our work purpose. If you want to be a part of our unwavering team and can bring your sense of imagination and determination to every challenge, then this is the right place for you.<br>Stantec is currently looking for a Construction Manager with Healthcare/Hospital experience to join our dynamic team and support on a construction supervision project in the RAK, UAE<br>Some of the key job responsibilities of this role entail this following:<br>• To manage the development, incorporation and maintenance of project Health and Safety program.<br>• To maintain a strict level of compliance, appearance and professionalism amongst Stantec’s safety engineers and encourage growth and improvement on project site level.<br>• Responsible for all Stantec’s construction execution and HSE supervision activities.<br>• Prepares necessary “Constructability” and “Build-ability” reviews.<br>• Assist the Project Manager in necessary project sequencing and phasing reviews.<br>• Attends weekly contractor’s site logistics, progress and HSE meetings.<br>• Prepares Construction and HSE parts of Monthly Reports.<br>• Responsible for preparing preliminary hand over report together with technical managers.<br>• Assist Project Manager and Commercial Manager with review of all claims, EOT’s and in all variations and changes from a Stantec perspective.<br>• Assist Project Manager with technical managers with the project handover and final walk through.<br>• Protect and ensure compliance of Stantec’s contractual and Authority requirements in terms of health, environment and safety.<br>• As necessary review and comment on construction documentation related to health, environment and safety.<br>• As necessary review and comment on site logistic plans and corresponding documentation.<br><strong>Qualifications:</strong><br>If you have the following qualifications, we would love for you to be a part our diverse team:<br>• Minimum 15 years’ experience managing construction of large buildings and working with reputable international consultants.<br>• Candidates Must have previous experience working with a Consultancy<br>• Healthcare/Hospital facility project delivery/construction experience would be preferred.<br>• Bachelor’s degree in relevant disciplines: Engineering or Construction from an internationally recognized university.<br>• Strong engineering and technical background.<br>• Understanding of site logistics and HSE.<br>• Must have integrity and be able to demonstrate both drive and excellent organizational ability.<br>• Ability to manage potential conflict robustly.<br>• Able to make decisions, act on own initiative and operate in a proactive way.<br>• Ability to communicate and interact professionally with contractor’s site management and site engineers.<br>• Flexibility and adaptability to handle variety of assigned tasks and workload.<br><strong>About Stantec:</strong><br>We’re active members of the communities we serve. That’s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary.<br>The Stantec community unites approximately 30,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us!<br><strong>Work Location(s):United Arab Emirates-Dubai</strong><br><strong>Employment Type:</strong> <strong>Full-Time</strong><br><strong>Job Type:</strong> <strong>Regular</strong><br><strong>Job Category:</strong> <strong>Construction</strong></span> </div>

<p>1. Responsible for the full-cycle document management of the procurement process in EPC projects, including receipt, registration, numbering, distribution, archiving, and controlled management of all procurement documents, ensuring completeness, accuracy, and traceability. 2. Establish and maintain procurement document registers/trackers, including but not limited to: • Material Requisition MR • Request for Quotation RFQ • Invitation to Bid ITB • Technical / Commercial Bid Evaluation • Purchase Order PO • Vendor Document Register VDR • Vendor Data Requirement List VDRL • Inspection Documents • Shipping Documents • Final Vendor Dossier 3. Manage the full life cycle of vendor documentation, including receipt, review, distribution, expediting, and archiving of vendor-supplied drawings, technical specifications, data sheets, inspection records, quality certificates, manufacturing records, operation and maintenance manuals, and other related materials. 4. Track the submission status of vendor documents, update the Vendor Document Register (VDR) in a timely manner, and coordinate with procurement, engineering, quality, inspection, logistics, and other relevant departments to complete document review and approval processes in accordance with project schedules. 5. Prepare and manage Document Transmitals, ensuring that all internal and external document transmissions are timely, accurate, and properly controlled. 6. Implement and maintain procurement document revision control, ensuring that all stakeholders are working with the latest approved versions, thereby mitigating procurement and execution risks caused by version discrepancies. 7. Establish and maintain procurement document control trackers and statistical reports, covering document status, vendor submission rates, overdue document statistics, approval progress, etc., to provide data-driven support for project management. 8. Organize and manage procurement file archiving and project handover documentation, including the compilation, organization, and transfer of procurement records, Final Vendor Dossiers, Manufacturing Record Books (MRB), and other deliverable documentation for project close-out. 9. Upload, maintain, and update procurement-related documents in the Electronic Document Management System (EDMS), ensuring data integrity and completeness. 10. Support the Procurement Manager and project team in procurement audits, quality system audits, and project completion documentation reviews as required. 11. Perform other procurement document control duties as assigned by the department.</p><p>1. Bachelor’s degree or above, preferably in Archives Management, Engineering Management, Logistics Management, International Trade, Mechanical Engineering, Materials Engineering, Petroleum Engineering, or related disciplines. 2. Work Experience: 2.1. At least 3 years of experience in document control or procurement document control for EPC engineering projects. 2.2 Experience in EPC projects within the oil & gas, refining & petrochemical, chemical, power, LNG, or offshore engineering sectors is preferred. 2.3 Experience in overseas EPC projects or international engineering projects is preferred. 2.4 Familiar with vendor document management and full-cycle procurement documentation processes. 3. Professional Competencies: 3.1 Familiar with EPC project procurement management workflows and vendor documentation requirements. 3.2 Familiar with procurement document coding systems, document control procedures, and archival management standards. 3.3 Familiar with Vendor Data management processes, including VDR, VDRL, MRB, Final Vendor Dossier, and related documentation. 3.4 Understanding of the interface and interrelationship among procurement documents, quality documents, inspection documents, and logistics documents. 4. Language Proficiency: Good English reading and writing skills, with the ability to read procurement contracts, technical documents, and vendor materials, and to draft emails, Document Transmitals, and various procurement document control trackers in English. 5. Core Competencies: 5.1 Meticulous, detail-oriented, with strong sense of responsibility, document management awareness, and confidentiality. 5.2 Excellent communication and coordination skills, capable of effective collaboration with procurement, engineering, quality, inspection, logistics, and vendors. 5.3 Strong execution, planning, and time management skills, with the ability to meet project milestone deadlines. 5.4 Able to work under pressure and manage multiple projects and multiple vendors' documentation simultaneously.</p>

<p>1. Responsible for the full-cycle document management of the procurement process in EPC projects, including receipt, registration, numbering, distribution, archiving, and controlled management of all procurement documents, ensuring completeness, accuracy, and traceability. 2. Establish and maintain procurement document registers/trackers, including but not limited to: • Material Requisition MR • Request for Quotation RFQ • Invitation to Bid ITB • Technical / Commercial Bid Evaluation • Purchase Order PO • Vendor Document Register VDR • Vendor Data Requirement List VDRL • Inspection Documents • Shipping Documents • Final Vendor Dossier 3. Manage the full life cycle of vendor documentation, including receipt, review, distribution, expediting, and archiving of vendor-supplied drawings, technical specifications, data sheets, inspection records, quality certificates, manufacturing records, operation and maintenance manuals, and other related materials. 4. Track the submission status of vendor documents, update the Vendor Document Register (VDR) in a timely manner, and coordinate with procurement, engineering, quality, inspection, logistics, and other relevant departments to complete document review and approval processes in accordance with project schedules. 5. Prepare and manage Document Transmitals, ensuring that all internal and external document transmissions are timely, accurate, and properly controlled. 6. Implement and maintain procurement document revision control, ensuring that all stakeholders are working with the latest approved versions, thereby mitigating procurement and execution risks caused by version discrepancies. 7. Establish and maintain procurement document control trackers and statistical reports, covering document status, vendor submission rates, overdue document statistics, approval progress, etc., to provide data-driven support for project management. 8. Organize and manage procurement file archiving and project handover documentation, including the compilation, organization, and transfer of procurement records, Final Vendor Dossiers, Manufacturing Record Books (MRB), and other deliverable documentation for project close-out. 9. Upload, maintain, and update procurement-related documents in the Electronic Document Management System (EDMS), ensuring data integrity and completeness. 10. Support the Procurement Manager and project team in procurement audits, quality system audits, and project completion documentation reviews as required. 11. Perform other procurement document control duties as assigned by the department.</p><p>1. Bachelor’s degree or above, preferably in Archives Management, Engineering Management, Logistics Management, International Trade, Mechanical Engineering, Materials Engineering, Petroleum Engineering, or related disciplines. 2. Work Experience: 2.1. At least 3 years of experience in document control or procurement document control for EPC engineering projects. 2.2 Experience in EPC projects within the oil & gas, refining & petrochemical, chemical, power, LNG, or offshore engineering sectors is preferred. 2.3 Experience in overseas EPC projects or international engineering projects is preferred. 2.4 Familiar with vendor document management and full-cycle procurement documentation processes. 3. Professional Competencies: 3.1 Familiar with EPC project procurement management workflows and vendor documentation requirements. 3.2 Familiar with procurement document coding systems, document control procedures, and archival management standards. 3.3 Familiar with Vendor Data management processes, including VDR, VDRL, MRB, Final Vendor Dossier, and related documentation. 3.4 Understanding of the interface and interrelationship among procurement documents, quality documents, inspection documents, and logistics documents. 4. Language Proficiency: Good English reading and writing skills, with the ability to read procurement contracts, technical documents, and vendor materials, and to draft emails, Document Transmitals, and various procurement document control trackers in English. 5. Core Competencies: 5.1 Meticulous, detail-oriented, with strong sense of responsibility, document management awareness, and confidentiality. 5.2 Excellent communication and coordination skills, capable of effective collaboration with procurement, engineering, quality, inspection, logistics, and vendors. 5.3 Strong execution, planning, and time management skills, with the ability to meet project milestone deadlines. 5.4 Able to work under pressure and manage multiple projects and multiple vendors' documentation simultaneously.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><strong>Requisition Number:</strong> 24478BR<br><strong>Description:</strong><br>Stantec is seeking a talented and motivated professional to act as the practice's technical authority on FLS matters, leading performance-based and prescriptive fire engineering strategies, managing Civil Defense authority submissions, and overseeing FLS systems from concept design through to commissioning and handover.<br>Key Accountabilities and Responsibilities:<br>Fire Engineering &amp; Strategy<br>▪ Develop prescriptive and performance-based fire engineering strategies for all building types and occupancies, including atrium buildings, underground spaces and high-rise towers.<br>▪ Prepare comprehensive Fire Strategy Reports, Fire Safety Concept Documents, and Means of Escape analyses aligned with NFPA, UAE Fire &amp; Life Safety Code, and authority-specific requirements.<br>▪ Develop and present performance-based design (PBD) submissions to Civil Defense authorities and peer reviewers.<br>▪ Advise the design team on fire compartmentation, fire-rated construction, structural fire protection, and façade fire spread mitigation.<br>▪ Coordinate FLS interfaces with MEP, structural, architectural, and IT/Security disciplines throughout design stages.<br>Authority Approvals &amp; Compliance<br>▪ Manage Civil Defense approval submissions across UAE jurisdictions (Abu Dhabi Civil Defense, Dubai Civil Defense), Saudi Arabia (SACD), Qatar (QCDD), and other GCC authorities as required.<br>▪ Prepare, coordinate, and track NOC applications, drawing submissions, and compliance certificates through the full approval lifecycle.<br>▪ Liaise with Civil Defense inspectors, third-party and insurance risk engineers.<br>▪ Ensure compliance with: NFPA 1, 13, 14, 20, 72, 92, 101, 130, 502; UAE Fire &amp; Life Safety Code of Practice; SFPE Handbook; IFC; and applicable local Civil Defense codes.<br>Practice Development<br>▪ Mentor junior FLS engineers and provide technical guidance on complex design challenges across the wider building services team.<br>▪ Develop and maintain internal FLS design guides, calculation templates, and specification master documents.<br>▪ Support business development through preparation of technical proposals, fee estimates, and participation in client presentations.<br>Client &amp; Project Delivery<br>▪ Act as the House of Expertise (HoE) for projects designed in house and provide HoE services for designs prepared by others.<br><strong>Qualifications:</strong><br>▪ Bachelor's degree in Fire Safety Engineering, Mechanical Engineering, or a related discipline<br>▪ Minimum 10 years of post-graduate experience in fire and life safety engineering, with at least 5 years on projects in the Middle East.<br>▪ Demonstrated experience on large-scale, complex projects including high-rise (&gt;100m), hospitals, airports, or tunnels.<br>▪ CFPS (Certified Fire Protection Specialist — NFPA) is highly desirable.<br><strong>Preferred Specifications:</strong><br>▪ Chartered Engineer (CEng — Institution of Fire Engineers preferred), or equivalent (PE - Fire Protection, CPEng).<br>▪ IFE Membership (MIFireE or FIFireE) or SFPE membership (P.E., FSFPE) strongly preferred.<br><strong>About Stantec:</strong><br>We’re active members of the communities we serve. That’s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary.<br>The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us!<br><strong>Work Location(s):United Arab Emirates-Dubai</strong><br><strong>Employment Type:</strong> <strong>Full-Time</strong><br><strong>Job Type:</strong> <strong>Regular</strong><br><strong>Job Category:</strong> <strong>Mechanical Engineering</strong></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>Specialist Telecom Engineer – Offshore Water Injection Project<br><br><p><b><i>Belong, Connect, Grow, with KBR!</i></b></p><br><br><p><b><i>The KBR team of teams delivers future-forward science, technology and engineering solutions and mission-critical services that help governments and companies around the world accomplish their most important objectives, while also helping achieve their sustainability goals. KBR Sustainable Technology Solutions provides holistic and value-added solutions across the entire asset life cycle. These include world-class licensed process technologies, differentiated advisory services, deep technical domain expertise, energy transition solutions, high-end design and engineering capabilities, and smart solutions to optimize planned and operating assets.</i></b></p><br><br><p><b><u>&nbsp;<span>Job Title: Specialist Telecom Engineer</span> </u></b><b><u><span>– Offshore Water Injection Project</span></u></b></p><br><br><p>KBR Abu Dhabi PMC Team is currently looking to fill a position of <b><u>Specialist Telecom Engineer </u></b>for an <b>Offshore Project </b>to be based in UAE ( Abu Dhabi) as soon as the administrative processes are completed, will then relocate to <b>Spain Office</b> and then return to Abu Dhabi<b>&nbsp;. </b></p><br><br><p><b>Specialist Telecom Engineer – Offshore Water Injection Project</b></p><br><br><p><b>Position Summary</b></p><br><br><p><b>The Specialist Telecom Engineer is responsible for the design, engineering, integration, implementation, and maintenance of telecommunications systems supporting an Offshore Water Injection Project. The role ensures reliable and secure communication infrastructure for offshore platforms, control systems, personnel safety, operational coordination, and emergency response while complying with project specifications, international standards, and company requirements.</b></p><br><br><p><b>Key Responsibilities</b></p><br><br><p><b>Telecom Engineering &amp; Design</b></p><br><br><ul><li><b>Lead telecom engineering activities during FEED, detailed engineering, EPC, construction, commissioning, and start-up phases.</b></li><li><b>Develop telecom design philosophies, specifications, calculations, and engineering deliverables.</b></li><li><b>Design and review: </b><ul><li><b>Fiber optic communication networks</b></li><li><b>Data communication systems</b></li><li><b>Microwave radio systems</b></li><li><b>VSAT and satellite communications</b></li><li><b>Marine and VHF/UHF radio systems</b></li><li><b>Telephony and IP telephony systems</b></li><li><b>Public Address and General Alarm (PAGA) systems</b></li><li><b>Closed-Circuit Television (CCTV) systems</b></li><li><b>Access Control Systems (ACS)</b></li><li><b>Intrusion Detection Systems (IDS)</b></li><li><b>Time synchronization systems</b></li><li><b>Wireless communication networks</b></li></ul></li></ul><p><b>Offshore Water Injection Facilities Support</b></p><br><br><ul><li><b>Ensure telecom systems support offshore water injection operations, process monitoring, and communication between offshore and onshore facilities.</b></li><li><b>Integrate telecom systems with: </b><ul><li><b>ICSS (Integrated Control and Safety System)</b></li><li><b>SCADA systems</b></li><li><b>Process control systems</b></li><li><b>Emergency Shutdown (ESD) systems</b></li><li><b>Fire and Gas systems</b></li></ul></li><li><b>Support real-time operational data transmission and remote monitoring requirements.</b></li></ul><p><b>Network &amp; Cybersecurity</b></p><br><br><ul><li><b>Design secure telecom network architectures.</b></li><li><b>Ensure compliance with corporate cybersecurity requirements and industrial control system security standards.</b></li><li><b>Support network segmentation, redundancy, and disaster recovery strategies.</b></li><li><b>Coordinate with cybersecurity teams during project execution.</b></li></ul><p><b>Project Execution</b></p><br><br><ul><li><b>Coordinate telecom engineering activities with process, instrumentation, electrical, automation, and IT disciplines.</b></li><li><b>Participate in design reviews, HAZID, HAZOP, SIL workshops, constructability reviews, and risk assessments.</b></li><li><b>Review vendor packages and telecom system interfaces.</b></li><li><b>Support procurement and technical bid evaluations.</b></li></ul><p><b>Construction &amp; Commissioning Support</b></p><br><br><ul><li><b>Review installation procedures, cable routing layouts, and telecom equipment locations.</b></li><li><b>Provide technical support during fabrication, installation, testing, and commissioning activities.</b></li><li><b>Witness Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), and Integrated System Testing (IST).</b></li><li><b>Support telecom system startup and operational readiness activities.</b></li></ul><p><b>Operations &amp; Maintenance</b></p><br><br><ul><li><b>Support telecom system reliability, availability, and maintainability programs.</b></li><li><b>Participate in troubleshooting communication and network issues.</b></li><li><b>Develop maintenance strategies and telecom asset management plans.</b></li><li><b>Support lifecycle management and future expansion requirements.</b></li></ul><br><p><b>Required Qualifications</b></p><br><br><ul><li><b>Bachelor's Degree in Telecommunications Engineering, Electronics Engineering, Electrical Engineering, or related discipline.</b></li><li><b>Master's Degree is advantageous.</b></li><li><b>Professional certifications are preferred, such as: </b><ul><li><b>CCNA / CCNP</b></li><li><b>CompTIA Network+</b></li><li><b>Cisco Industrial Networking Certifications</b></li><li><b>Relevant vendor certifications</b></li></ul></li></ul><br><p><b>Experience</b></p><br><br><ul><li><b>Typically 15-18+ years of telecom engineering experience.</b></li><li><b>Minimum 5–10 years in offshore oil &amp; gas projects.</b></li><li><b>Experience in offshore platforms, water injection facilities, production facilities, or EPC projects.</b></li><li><b>Proven experience in FEED, detailed engineering, construction, and commissioning phases.</b></li><li><b>Middle East offshore project experience is highly desirable.</b></li></ul><br><p><b>Technical Skills</b></p><br><br><p><b>Telecom Systems</b></p><br><br><ul><li><b>Fiber Optic Networks</b></li><li><b>Structured Cabling Systems</b></li><li><b>LAN/WAN Infrastructure</b></li><li><b>Microwave Communications</b></li><li><b>Satellite Communications (VSAT)</b></li><li><b>IP Telephony</b></li><li><b>PAGA Systems</b></li><li><b>CCTV and Video Surveillance</b></li><li><b>Access Control and Security Systems</b></li><li><b>Marine Radio Communications</b></li></ul><p><b>Industrial Communication Protocols</b></p><br><br><ul><li><b>Ethernet/IP</b></li><li><b>Modbus TCP/IP</b></li><li><b>OPC</b></li><li><b>IEC 61850</b></li><li><b>TCP/IP Networking</b></li></ul><p><b>Software &amp; Tools</b></p><br><br><ul><li><b>AutoCAD</b></li><li><b>SmartPlant 3D (SP3D)</b></li><li><b>Bentley MicroStation</b></li><li><b>Telecom Network Design Software</b></li><li><b>Fiber Optic Design and Calculation Tools</b></li></ul><p><b>Standards &amp; Codes</b></p><br><br><ul><li><b>IEC Standards</b></li><li><b>ITU Standards</b></li><li><b>NORSOK Standards</b></li><li><b>NFPA Requirements</b></li><li><b>IMO Marine Communication Requirements</b></li><li><b>ISA Standards</b></li><li><b>Company and Operator Telecom Specifications</b></li></ul><br><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Desktop and End-User Support</strong></p><ul><li><p>Provide onsite and remote technical support to end users.</p></li><li><p>Install, configure, and troubleshoot desktops and laptops.</p></li><li><p>Diagnose hardware, operating system, and application-related issues.</p></li><li><p>Perform basic hardware troubleshooting for laptops, desktops, monitors, docking stations, keyboards, and peripherals.</p></li><li><p>Install and configure approved business applications.</p></li><li><p>Support user profile and workstation configuration.</p></li><li><p>Perform basic system health checks and preventive maintenance.</p></li><li><p>Support Windows updates, drivers, and endpoint configuration.</p></li><li><p>Maintain accurate records of IT incidents and support activities.</p></li></ul><p><strong>Windows 11 Support</strong></p><ul><li><p>Install, configure, and troubleshoot Windows 11 Professional.</p></li><li><p>Resolve Windows startup, login, profile, performance, and application issues.</p></li><li><p>Configure local and organizational user profiles.</p></li><li><p>Perform Windows Update troubleshooting.</p></li><li><p>Troubleshoot device drivers and peripheral connectivity.</p></li><li><p>Support basic BitLocker-related user issues and escalate recovery or policy issues when required.</p></li><li><p>Perform basic operating system repair and recovery activities.</p></li><li><p>Rebuild and reconfigure user devices based on approved procedures.</p></li></ul><p><strong>Microsoft 365 and Outlook Support</strong></p><ul><li><p>Install and configure Microsoft 365 desktop applications.</p></li><li><p>Configure and troubleshoot Outlook user profiles.</p></li><li><p>Support email account configuration and synchronization issues.</p></li><li><p>Troubleshoot Outlook connectivity, search, indexing, and profile-related problems.</p></li><li><p>Configure shared mailboxes and calendars based on approved access permissions.</p></li><li><p>Support Microsoft Teams user configuration and basic troubleshooting.</p></li><li><p>Assist users with OneDrive synchronization issues.</p></li><li><p>Troubleshoot Microsoft 365 application activation and sign-in issues.</p></li><li><p>Escalate tenant-level, licensing, security, and administrative issues to the relevant support team.</p></li></ul><p><strong>Basic Network Troubleshooting</strong></p><ul><li><p>Perform first-level troubleshooting of wired and wireless network connectivity.</p></li><li><p>Diagnose basic LAN, Wi-Fi, DNS, DHCP, and IP connectivity issues.</p></li><li><p>Perform connectivity testing using standard troubleshooting tools and commands.</p></li><li><p>Check network cables, patch connections, switch ports, and endpoint connectivity.</p></li><li><p>Assist with basic Wi-Fi connectivity and authentication issues.</p></li><li><p>Identify whether an issue is related to the endpoint, local network, internet connection, or upstream service.</p></li><li><p>Coordinate with network engineers and internet service providers for advanced network issues.</p></li><li><p>Provide basic support for network printers and IP-connected office devices.</p></li></ul><p><strong>Printer and Peripheral Support</strong></p><ul><li><p>Install and configure network and local printers.</p></li><li><p>Troubleshoot basic printing, scanning, driver, and connectivity issues.</p></li><li><p>Coordinate with the printer service provider for hardware or managed print issues.</p></li><li><p>Support meeting room peripherals and basic audio/video connectivity where required.</p></li></ul><p><strong>User Account and Access Support</strong></p><ul><li><p>Provide first-level support for user login and password-related issues.</p></li><li><p>Assist with Microsoft 365 user sign-in and multi-factor authentication issues.</p></li><li><p>Support device onboarding and offboarding activities.</p></li><li><p>Configure user workstations for new employees.</p></li><li><p>Ensure devices are prepared according to approved IT standards.</p></li><li><p>Escalate account creation, licensing, and privileged access requests to authorized administrators.</p></li></ul><p><strong>IT Asset and Documentation Support</strong></p><ul><li><p>Maintain basic IT asset inventory for desktops, laptops, monitors, and peripherals.</p></li><li><p>Record device allocation and user assignment information.</p></li><li><p>Maintain documentation of common IT issues and resolutions.</p></li><li><p>Update network and IT asset information when changes are identified.</p></li><li><p>Assist with periodic IT inventory and equipment verification.</p></li><li><p>Ensure IT equipment is properly labelled and tracked.</p></li></ul><p><strong>Incident and Service Support</strong></p><ul><li><p>Respond to user IT support requests within agreed service timelines.</p></li><li><p>Troubleshoot and resolve Level 1 and basic Level 2 technical issues.</p></li><li><p>Document incidents, troubleshooting activities, and resolutions.</p></li><li><p>Escalate complex infrastructure, network, security, and cloud issues to the relevant technical team.</p></li><li><p>Follow up on escalated incidents until service restoration.</p></li><li><p>Provide regular updates to users regarding incident status.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong knowledge of Windows 11 desktop support.</p></li><li><p>Good understanding of Microsoft 365 desktop applications.</p></li><li><p>Hands-on experience with Outlook configuration and troubleshooting.</p></li><li><p>Microsoft Teams and OneDrive support knowledge.</p></li><li><p>Good Understanding of TCP/IP, IP addressing, DNS, DHCP, LAN, and Wi-Fi concepts.</p></li><li><p>Ability to perform basic network connectivity troubleshooting.</p></li><li><p>Experience supporting desktops, laptops, printers, Network and office peripherals.</p></li><li><p>Familiarity with remote support tools.</p></li><li><p>Good Understanding of endpoint security and antivirus solutions.</p></li><li><p>Good understanding of IT service management and incident handling.</p></li></ul><p></p></section>