وظائف Active Directory

Company Description<br>About Amer Al Ghurair<br>Founded in 1996, Amer Al Ghurair has grown into one of Dubai’s trusted real estate companies, with nearly three decades of experience in property development, property management, leasing, and real estate services. The company is committed to delivering high-quality developments and innovative real estate solutions while maintaining the highest standards of professionalism, integrity, and customer service. With a growing portfolio of residential and commercial properties across Dubai, Amer Al Ghurair continues to create sustainable communities and long-term value for investors, property owners, and residents. (ameralghurair.com)<br>Junior IT System Administrator<br>We are currently hiring an experienced IT System Administrator to join our team.<br>The ideal candidate will have 3–5 years of hands-on experience in system administration, networking, virtualization, and Microsoft 365 administration. This role is responsible for maintaining and securing the organization’s IT infrastructure while ensuring the availability, performance, and reliability of business-critical systems.<br>Key Responsibilities<br>* Administer and maintain Windows Server environments (2016/2019/2022).* Manage VMware v Sphere and/or Microsoft Hyper-V infrastructure.* Configure and support Active Directory, DNS, DHCP, Group Policy, and file services.* Administer Microsoft 365, including Exchange Online, Microsoft Teams, Share Point Online, One Drive for Business, Microsoft Entra ID (Azure AD), and Microsoft Intune.* Manage LAN/WAN, VPNs, switches, routers, firewalls, and wireless infrastructure.* Perform server patching, backup, disaster recovery, and system monitoring.* Provide Level 2 and Level 3 technical support for infrastructure and end users.* Implement cybersecurity best practices, endpoint protection, and security compliance.* Maintain technical documentation, reports, and standard operating procedures.<br>Requirements<br>* 3–5 years of experience in System Administration, Networking, and IT Infrastructure Support.* Strong knowledge of Windows Server Administration, Active Directory, DNS, DHCP, and Group Policy.* Experience with VMware v Sphere and/or Microsoft Hyper-V.* Proven experience administering Microsoft 365 environments.* Strong understanding of TCP/IP networking, VLANs, VPNs, routing, switching, and firewall administration.* Experience with backup and disaster recovery solutions.* Excellent troubleshooting, analytical, communication, and documentation skills.* Ability to work independently and collaboratively in a fast-paced environment.<br>If you meet the above requirements and are interested in this opportunity, please send your CV to recruitment@hrreb.com. Only shortlisted candidates will be contacted.

Join Our Enterprise Print Solutions Team<br>We are looking for a Senior MPS Service Engineer to join our Enterprise Print Solutions team. The successful candidate will be responsible for implementing, supporting, and maintaining enterprise print environments while delivering exceptional technical support and customer service.<br>Key Responsibilities Install, configure, maintain, and troubleshoot Managed Print Service (MPS) environments. Deploy, administer, and support MyQ, Paper Cut MF, and YSoft Safe Q solutions. Configure secure print release, Follow-Me Printing, print accounting, user authentication, and scan workflows. Install, configure, and maintain Epson Work Force Enterprise, Work Force Pro RIPS, and AM Series Business Inkjet printers and multifunction devices. Support Active Directory, LDAP, Windows Print Server, SQL Server, TCP/IP, DNS, DHCP, SMTP, SMB, SNMP, and SSL certificates. Perform preventive maintenance, firmware upgrades, hardware troubleshooting, fleet monitoring, and remote diagnostics. Conduct customer training, technical demonstrations, and resolve technical escalations. Prepare installation documentation and service reports.<br>Requirement Minimum 8 years' experience in Office Automation or Managed Print Services. Minimum 5 years' experience implementing Enterprise MPS solutions. Strong hands-on experience with Epson Work Force Enterprise, Work Force Pro RIPS, and AM Series Business Inkjet solutions. Experience with Epson Device Admin, Epson Remote Services (ERS), Epson Open Platform, MyQ, Paper Cut MF, and YSoft Safe Q is highly desirable. Strong knowledge of Windows Server, Active Directory, SQL Server, enterprise networking, and Linux/mac OS print environments. Experience supporting enterprise customers within the UAE. Valid UAE Driving Licence and own vehicle (Advantage ). Willingness to travel across the UAE. Immediate or short notice availability preferred.<br>Preferred Certifications MyQ | Paper Cut | YSoft Safe Q | Microsoft Windows Server | Linux | CCNA | Epson Technical Certifications <br>Why Join Us ? Become part of a specialised Enterprise Print Solutions team delivering cutting-edge Epson Business Inkjet technologies to leading organisations across the UAE. You'll work on large-scale enterprise deployments, cloud print solutions, fleet management, and digital transformation initiatives while growing your technical expertise in a collaborative and dynamic environment.<br>Candidates based in the UAE and India with relevant Managed Print Services experience are encouraged to apply.<br>Apply via Linked In or email their resume to hr@almoe.com with the subject line:Service Engineer (MPS).

Company Description <br>About Amer Al Guhair Established over 15 years ago, Amer Alghuhair has grown into one of the UAE’s trusted providers of government services and business solutions. With a strong reputation for excellence, professionalism, and customer service, the company offers a comprehensive range of government-related services for individuals and businesses. Driven by innovation and operational excellence, Amer Alghuhair continues to expand its presence while delivering efficient, reliable, and customer-focused solutions across the UAE.<br>IT System Administrator<br>We are currently hiring an experienced IT System Administrator to join our team.<br>The ideal candidate will have 3–5 years of hands-on experience in system administration, networking, virtualization, and Microsoft 365 administration. This role is responsible for maintaining and securing the organization’s IT infrastructure while ensuring the availability, performance, and reliability of business-critical systems.<br>Key Responsibilities<br>* Administer and maintain Windows Server environments (2016/2019/2022).* Manage VMware v Sphere and/or Microsoft Hyper-V infrastructure.* Configure and support Active Directory, DNS, DHCP, Group Policy, and file services.* Administer Microsoft 365, including Exchange Online, Microsoft Teams, Share Point Online, One Drive for Business, Microsoft Entra ID (Azure AD), and Microsoft Intune.* Manage LAN/WAN, VPNs, switches, routers, firewalls, and wireless infrastructure.* Perform server patching, backup, disaster recovery, and system monitoring.* Provide Level 2 and Level 3 technical support for infrastructure and end users.* Implement cybersecurity best practices, endpoint protection, and security compliance.* Maintain technical documentation, reports, and standard operating procedures.<br>Requirements<br>* 3–5 years of experience in System Administration, Networking, and IT Infrastructure Support.* Strong knowledge of Windows Server Administration, Active Directory, DNS, DHCP, and Group Policy.* Experience with VMware v Sphere and/or Microsoft Hyper-V.* Proven experience administering Microsoft 365 environments.* Strong understanding of TCP/IP networking, VLANs, VPNs, routing, switching, and firewall administration.* Experience with backup and disaster recovery solutions.* Excellent troubleshooting, analytical, communication, and documentation skills.* Ability to work independently and collaboratively in a fast-paced environment.<br>If you meet the above requirements and are interested in this opportunity, please send your CV to recruitment@hrreb.com. Only shortlisted candidates will be contacted.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>We are seeking a highly skilled L3 Technical Specialist with primary expertise in Microsoft Power Platform administration, including Power Apps and Power Automate. The ideal candidate must also demonstrate strong proficiency in Microsoft 365 Copilot admin, agents, Viva Suite, and modern workplace automation, with the ability to design, manage, and optimize enterprise‑scale productivity solutions. Additionally, as secondary skills, the candidate should have Working knowledge of broader Microsoft 365 Messaging and Collaboration services, including Microsoft Exchange (on‑premises and Exchange Online), Microsoft Teams, SharePoint Online, Hybrid Active Directory (AD/Azure AD), Microsoft Information Protection (MIP), Microsoft Defender, Enterprise Vault, and Microsoft licensing.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.</p></li><li><p>Minimum of 5 years of progressive experience in Microsoft 365 administration and development, with at least 3 years focused on the Power Platform.</p></li><li><p>Holds advanced Microsoft certifications such as MCSE: Productivity Solutions Expert, Power Platform Solution Architect Expert, or equivalent.</p></li><li><p>Proven track record of successfully designing and deploying enterprise-level M365 and Power Platform solutions.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><h3><span ><strong>Job Purpose</strong></span></h3><div>The<strong> IT Support Specialist </strong>is responsible for providing first- and second-level technical support to ensure the stability, security, and efficiency of the company’s IT systems and network infrastructure. This role involves troubleshooting hardware, software, and networking issues, maintaining system performance, and ensuring smooth day-to-day IT operations. The IT Support Specialist plays a key part in maintaining business continuity through timely issue resolution, proactive system monitoring, and user support.</div></div><div>&nbsp;</div><div><strong>Responsibilities:</strong></div><ul><li>Offer first- and second-level technical support for hardware, software, and networking issues. Troubleshoot problems reported by users through various communication channels (email, phone, ticketing system, etc.) and escalate complex issues when needed.</li><li>Monitor and manage network infrastructure, including routers, switches, firewalls, and wireless access points. Identify and resolve network performance issues, ensuring minimal downtime.</li><li>Assist with the setup, configuration, and maintenance of computers, printers, servers, and other IT equipment. Replace or repair defective components as needed.</li><li>Install, update, and configure software applications. Resolve software compatibility issues and ensure proper software licensing.</li><li>Assist with network-related tasks, including connectivity issues, IP configuration, and network hardware maintenance.</li><li>Manage Active Directory objects, such as user accounts, groups, and organizational units.</li><li>Assist in setting up, configuring, and maintaining IT infrastructure, including servers, storage devices, and virtualization platforms. Replace or repair faulty hardware components when needed.</li><li>Keep in touch with the ISP supplier in case of internet connection dysfunctions.</li><li>Respond in due time to incidents and ensure there are no violations regarding SLA.</li><li>Install, update, and configure software applications on Windows and Linux platforms.</li><li>Administer Windows and Linux-based systems, including user account management, permissions, file systems, and security configurations. Maintain optimal system performance through regular updates and patches.</li><li>Document solutions to common problems and maintain a knowledge base for internal use. Share knowledge and best practices with team members to foster a collaborative environment.</li><li>Stay updated with the latest industry trends, technologies, and certifications. Actively pursue relevant training and certifications to enhance skills and contribute to the team's success.</li></ul><div><strong>Requirements:</strong></div><ul><li>Minimum of 3 years of experience in IT support, with a focus on networking, Windows systems, and Linux administration.</li><li>Strong understanding of network concepts, including TCP/IP, DHCP, DNS, VPN, routers, switches, and firewalls. Experience with network monitoring tools and network troubleshooting.</li><li>Proficiency in Windows Server environments, including Active Directory, Group Policy, and PowerShell scripting. Experience with MCSA-level tasks such as server setup, maintenance, and security.</li><li>Hands-on experience with Linux systems (e.g., Ubuntu, CentOS, Red Hat), including user management, system updates, shell scripting, and basic system configuration.</li><li>Familiarity with virtualization technologies such as VMware or Hyper-V. Understanding of virtual machines, snapshots, and resource management.</li><li>Good verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and understandable manner.</li><li>A customer-centric approach with a positive attitude. Ability to interact professionally with users at all levels and provide effective support.</li><li>Ability to work effectively as part of a team, collaborating with other IT specialists and cross-functional teams. Willingness to share knowledge and contribute to team success.</li><li>Ability to document processes, solutions, and user guides in a clear and organized manner. Experience with helpdesk or ticketing systems is a plus.</li><li>Availability to work shifts (including nights, weekends, legal holidays).</li></ul><div>&nbsp;</div><div><em>Join us to play a vital role in our mission to deliver excellence in the iGaming industry. Be part of our dynamic team and contribute to the success of ARRISE!</em></div><div>&nbsp;</div><div><div><strong>About Us</strong>:</div><div>&nbsp;</div><div><strong>ARRISE </strong>is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver. This role is with the ARRISE.</div><div>&nbsp;</div><div>#LI-ME1 #LI-ONSITE</div></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div><h3><span ><strong>Job Purpose</strong></span></h3><div>The<strong> IT Support Specialist </strong>is responsible for providing first- and second-level technical support to ensure the stability, security, and efficiency of the company’s IT systems and network infrastructure. This role involves troubleshooting hardware, software, and networking issues, maintaining system performance, and ensuring smooth day-to-day IT operations. The IT Support Specialist plays a key part in maintaining business continuity through timely issue resolution, proactive system monitoring, and user support.</div></div><div>&nbsp;</div><div><strong>Responsibilities:</strong></div><ul><li>Offer first- and second-level technical support for hardware, software, and networking issues. Troubleshoot problems reported by users through various communication channels (email, phone, ticketing system, etc.) and escalate complex issues when needed.</li><li>Monitor and manage network infrastructure, including routers, switches, firewalls, and wireless access points. Identify and resolve network performance issues, ensuring minimal downtime.</li><li>Assist with the setup, configuration, and maintenance of computers, printers, servers, and other IT equipment. Replace or repair defective components as needed.</li><li>Install, update, and configure software applications. Resolve software compatibility issues and ensure proper software licensing.</li><li>Assist with network-related tasks, including connectivity issues, IP configuration, and network hardware maintenance.</li><li>Manage Active Directory objects, such as user accounts, groups, and organizational units.</li><li>Assist in setting up, configuring, and maintaining IT infrastructure, including servers, storage devices, and virtualization platforms. Replace or repair faulty hardware components when needed.</li><li>Keep in touch with the ISP supplier in case of internet connection dysfunctions.</li><li>Respond in due time to incidents and ensure there are no violations regarding SLA.</li><li>Install, update, and configure software applications on Windows and Linux platforms.</li><li>Administer Windows and Linux-based systems, including user account management, permissions, file systems, and security configurations. Maintain optimal system performance through regular updates and patches.</li><li>Document solutions to common problems and maintain a knowledge base for internal use. Share knowledge and best practices with team members to foster a collaborative environment.</li><li>Stay updated with the latest industry trends, technologies, and certifications. Actively pursue relevant training and certifications to enhance skills and contribute to the team's success.</li></ul><div><strong>Requirements:</strong></div><ul><li>Minimum of 3 years of experience in IT support, with a focus on networking, Windows systems, and Linux administration.</li><li>Strong understanding of network concepts, including TCP/IP, DHCP, DNS, VPN, routers, switches, and firewalls. Experience with network monitoring tools and network troubleshooting.</li><li>Proficiency in Windows Server environments, including Active Directory, Group Policy, and PowerShell scripting. Experience with MCSA-level tasks such as server setup, maintenance, and security.</li><li>Hands-on experience with Linux systems (e.g., Ubuntu, CentOS, Red Hat), including user management, system updates, shell scripting, and basic system configuration.</li><li>Familiarity with virtualization technologies such as VMware or Hyper-V. Understanding of virtual machines, snapshots, and resource management.</li><li>Good verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and understandable manner.</li><li>A customer-centric approach with a positive attitude. Ability to interact professionally with users at all levels and provide effective support.</li><li>Ability to work effectively as part of a team, collaborating with other IT specialists and cross-functional teams. Willingness to share knowledge and contribute to team success.</li><li>Ability to document processes, solutions, and user guides in a clear and organized manner. Experience with helpdesk or ticketing systems is a plus.</li><li>Availability to work shifts (including nights, weekends, legal holidays).</li></ul><div>&nbsp;</div><div><em>Join us to play a vital role in our mission to deliver excellence in the iGaming industry. Be part of our dynamic team and contribute to the success of ARRISE!</em></div><div>&nbsp;</div><div><div><strong>About Us</strong>:</div><div>&nbsp;</div><div><strong>ARRISE </strong>is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver. This role is with the ARRISE.</div><div>&nbsp;</div><div>#LI-ME1 #LI-ONSITE</div></div><p></p></section>

<ul><li><p>Strong experience with <strong>Windows Server, Active Directory, DNS, DHCP, Group Policy, VMware/Hyper-V, and HCI</strong>.</p></li><li><p>Hands-on experience with <strong>FortiGate firewalls, VPNs, LAN/WAN, VLANs, switches, routers, and Wi-Fi</strong>.</p></li><li><p>Experience in <strong>site networking, IT infrastructure configuration, installation, maintenance, and troubleshooting</strong> for offices and project sites.</p></li><li><p>Experience in planning and deploying <strong>servers, network infrastructure, firewalls, Wi-Fi, CCTV, access control, IP phones, and Internet connectivity</strong> for new and existing sites.</p></li><li><p>Strong knowledge of <strong>cybersecurity, endpoint security, patching, access control, and incident response</strong>.</p></li><li><p>Experience managing <strong>Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and email security</strong>.</p></li><li><p>Experience with <strong>backup, disaster recovery, QNAP/Synology/WD NAS, Proofpoint/Vircom</strong>, and data recovery.</p></li><li><p>Knowledge of <strong>ERP systems, SQL, Crystal Reports, IIS, SSL, DNS, and business applications</strong>.</p></li><li><p>Experience with <strong>IP telephony, CCTV, access control, biometric systems, and video conferencing</strong>.</p></li><li><p>Strong end-user support, troubleshooting, onboarding/offboarding, and IT asset-management skills.</p></li><li><p>Experience coordinating with <strong>IT vendors, contractors, telecom providers, and service providers</strong>.</p></li><li><p>Strong documentation, communication, analytical, and problem-solving skills.</p></li><li><p>Relevant <strong>Microsoft, Fortinet, VMware, Cisco, or CompTIA certifications</strong> are an advantage.</p></li><li><p><strong>UAE experience and UAE driving license are preferred.</strong></p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree or Diploma in <strong>Information Technology, Computer Science, or a related field</strong>.</p></li><li><p>Minimum <strong>5 years of hands-on IT infrastructure/system administration experience</strong>.</p></li><li><p>Strong hands-on experience with:</p><ul><li><p>Microsoft 365 / Office 365</p></li><li><p>Active Directory & DNS</p></li><li><p>Windows Server</p></li><li><p>VMware / Hyper-V / HCI</p></li><li><p><strong>FortiGate Firewall</strong></p></li><li><p>LAN/WAN, VLAN, switches, routers & Wi-Fi</p></li><li><p><strong>QNAP / Synology / WD NAS</strong></p></li><li><p>Backup & Disaster Recovery</p></li><li><p>ERP systems</p></li><li><p><strong>Vircom / Proofpoint Email Security</strong></p></li><li><p>Grandstream IP Telephony</p></li><li><p>CCTV, NVR/DVR & Access Control</p></li><li><p><strong>Matrix COSEC/APTA</strong></p></li><li><p>IIS & SSL</p></li><li><p>IT Service Management</p></li></ul></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Manage and maintain Windows servers and services, including Active Directory (AD), Exchange, and Windows Performance Management.</li><li>Solid understanding and experience of Mail flow in an enterprise environment.</li><li>Troubleshoot and optimize IIS web servers for high availability and performance.</li><li>Administer and optimize Mobile Device Management using VMware Airwatch, Microsoft Intune and related technologies.</li><li>Apply solid networking concepts for configuration, monitoring, and troubleshooting of IT infrastructure.</li><li>Enforce strong security practices and standards across all systems.</li><li>Implement and manage automation tools such as BMC ITOM, BMC TSSA, Manage Engine and SCCM to enhance operational efficiency.</li><li>Develop and execute Power Shell or similar scripts for process automation and task scheduling.</li><li>Manage Azure AD, Office 365, and associated cloud services for user management and service optimization.</li><li>Administer enterprise backup solutions using Commvault and Veeam, ensuring data integrity and disaster recovery readiness.</li><li>Monitor and optimize system performance, diagnosing and resolving technical issues proactively.</li><li>Conduct root cause analysis and implement long-term solutions.</li><li>Collaborate with cross-functional teams to design and implement infrastructure solutions.</li><li>Knowledge on Microsoft SQL Server.</li><li>Excellent communication skills and customer service ethos.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Professional Certification in Server domain (MCSE/MCSA), Microsoft Azure Associate, VMware Certified Professional (VCP), ITIL (Minimum Foundation Level).</li><li>Excellent understanding of IT Service Management and underlying Processes.</li><li>Mandatory technical skills: Windows Server Management, Active Directory, Microsoft Exchange, Office 365 Management, VM Management, Backup Management, SCCM/Patch Server Management.</li><li>Optional technical skills: Automation through BMC TrueSight Server Automation and Manage Engine.</li><li>Soft skills: Excellent communication, Problem Solving, Interpersonal Skills, Planning and organization, Flexibility &amp; dedication toward the work, Conflict Resolution, Critical Thinking.</li></ul><p></p></section>

<p>IT & End-User Support</p><ul><li><p>Provide technical support to users and troubleshoot hardware, software, network, and system-related issues.</p></li><li><p>Diagnose and resolve IT infrastructure problems.</p></li><li><p>Provide on-site support to end users.</p></li></ul><p>Network Administration</p><ul><li><p>Install, configure, maintain, and troubleshoot network infrastructure.</p></li><li><p>Manage routers, switches, firewalls, and VPNs.</p></li><li><p>Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, and network connectivity issues.</p></li><li><p>Monitor network performance and take corrective actions where required.</p></li></ul><p>Server & System Administration</p><ul><li><p>Manage and maintain Windows and Linux server environments.</p></li><li><p>Support server operating systems, applications, and configurations.</p></li><li><p>Administer Domain Controllers, DNS, and related infrastructure.</p></li></ul><p>Microsoft 365 Administration</p><ul><li><p>Administer and support Microsoft 365 services.</p></li><li><p>Manage Exchange, Active Directory, DNS, Domain Controller, and SharePoint security.</p></li><li><p>Troubleshoot Microsoft 365 and user access-related issues.</p></li></ul><p>Microsoft Azure</p><ul><li><p>Administer and support Microsoft Azure services.</p></li><li><p>Monitor Azure resources and infrastructure.</p></li><li><p>Manage Azure storage and virtual networks.</p></li><li><p>Support Azure networking, security, identity management, and governance.</p></li></ul><p>Security & Infrastructure</p><ul><li><p>Implement and manage network security measures.</p></li><li><p>Support firewalls, antivirus solutions, and intrusion detection systems.</p></li><li><p>Ensure infrastructure stability, security, and performance.</p></li></ul><p>Backup & Disaster Recovery</p><ul><li><p>Support and maintain backup and recovery processes.</p></li><li><p>Contribute to disaster recovery planning to ensure data availability and integrity.</p></li></ul><p>AV & Conference Room Support</p><ul><li><p>Manage and support conference room setups.</p></li><li><p>Troubleshoot video conferencing systems and other AV equipment.</p></li></ul><p>Vendor & Documentation Management</p><ul><li><p>Coordinate with IT vendors and service providers.</p></li><li><p>Maintain detailed documentation of network configurations, procedures, and changes.</p></li><li><p>Train users on IT systems, policies, and best practices.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are looking for an experienced Network & IT Administrator Consultant to provide on-site IT infrastructure, network administration, system administration, and end-user support. The ideal candidate should have strong hands-on experience across network and system administration, Microsoft 365, Active Directory, Windows/Linux servers, Microsoft Azure, network security, backup and recovery, and IT infrastructure support.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br>Job Description<br><p><strong>We are&nbsp;</strong>currently looking for<strong> IT End User Support for our UAE operations</strong> with the following terms &amp; conditions.</p><br><p><strong>Technical Skills </strong></p><br><ul><li>Windows OS administration, configuration, imaging and troubleshooting · Banking applications &amp; customer service familiarity · Microsoft 365</li><li>administration · Active Directory &amp; server administration · Basic networking (TCP/IP, DNS, DHCP, switches, Wi-Fi) · Printer/peripheral support ·</li><li>Endpoint management (Intune, Kaspersky, Defender or equivalent).</li></ul><p><strong>Core Competencies </strong></p><br><ul><li>Willingness to work rotational shifts, on-call and emergency response · excellent customer service and communication · strong troubleshooting and</li><li>analytical ability · works independently and under pressure · team collaboration and accountability · attention to detail and time management.</li></ul><p><strong>Key Responsibilities </strong></p><br><ul><li>Provide onsite/remote support for desktops, laptops, printers, mobiles, peripherals, meeting rooms/AV and Teams Rooms; resolve hardware, software, OS, application and connectivity issues within SLA.</li><li>Act as first point of contact via phone, email, walk-ins and ticketing; log, troubleshoot and escalate incidents as needed.</li><li>Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users and senior management, in line with security and audit requirements.</li><li>Manage users/permissions in Active Directory and Microsoft 365 (Intune, Exchange); support Outlook, Teams, OneDrive, SharePoint; handle password resets, mailbox support, onboarding/offboarding and workstation setup.</li><li>Perform basic LAN/WAN/Wi-Fi/VPN troubleshooting, switch port activation and structured cabling support; escalate complex infrastructure issues.</li><li>Maintain IT asset/license inventory, conduct audits, and coordinate replacement, disposal and warranty claims.</li><li>Log/track tickets via the ITSM tool, maintain knowledge base articles, identify recurring issues, and support IT projects, office moves and deployments.</li><li>Available for weekend/after-hours, rotational shift and on-call support as required by operational and project needs.</li></ul><p><strong>Terms and conditions</strong></p><br><p><strong>Joining time frame:</strong> Immediate</p><br><br>Additional Information<br><p><strong><u>Terms and conditions:</u></strong>&nbsp;</p><br><p><strong>Joining time frame:</strong>&nbsp;&nbsp; <strong>maximum 4 weeks</strong></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br>Job Description<br><p><strong>We are&nbsp;</strong>currently looking for<strong> IT End User Support for our UAE operations</strong> with the following terms &amp; conditions.</p><br><p><strong>Technical Skills </strong></p><br><ul><li>Windows OS administration, configuration, imaging and troubleshooting · Banking applications &amp; customer service familiarity · Microsoft 365</li><li>administration · Active Directory &amp; server administration · Basic networking (TCP/IP, DNS, DHCP, switches, Wi-Fi) · Printer/peripheral support ·</li><li>Endpoint management (Intune, Kaspersky, Defender or equivalent).</li></ul><p><strong>Core Competencies </strong></p><br><ul><li>Willingness to work rotational shifts, on-call and emergency response · excellent customer service and communication · strong troubleshooting and</li><li>analytical ability · works independently and under pressure · team collaboration and accountability · attention to detail and time management.</li></ul><p><strong>Key Responsibilities </strong></p><br><ul><li>Provide onsite/remote support for desktops, laptops, printers, mobiles, peripherals, meeting rooms/AV and Teams Rooms; resolve hardware, software, OS, application and connectivity issues within SLA.</li><li>Act as first point of contact via phone, email, walk-ins and ticketing; log, troubleshoot and escalate incidents as needed.</li><li>Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users and senior management, in line with security and audit requirements.</li><li>Manage users/permissions in Active Directory and Microsoft 365 (Intune, Exchange); support Outlook, Teams, OneDrive, SharePoint; handle password resets, mailbox support, onboarding/offboarding and workstation setup.</li><li>Perform basic LAN/WAN/Wi-Fi/VPN troubleshooting, switch port activation and structured cabling support; escalate complex infrastructure issues.</li><li>Maintain IT asset/license inventory, conduct audits, and coordinate replacement, disposal and warranty claims.</li><li>Log/track tickets via the ITSM tool, maintain knowledge base articles, identify recurring issues, and support IT projects, office moves and deployments.</li><li>Available for weekend/after-hours, rotational shift and on-call support as required by operational and project needs.</li></ul><p><strong>Terms and conditions</strong></p><br><p><strong>Joining time frame:</strong> Immediate</p><br><br>Additional Information<br><p><strong><u>Terms and conditions:</u></strong>&nbsp;</p><br><p><strong>Joining time frame:</strong>&nbsp;&nbsp; <strong>maximum 4 weeks</strong></p><br><br><br> </div>

<ul><li>Provide L1 and L2 technical support via phone, email, remote desktop, and in person.</li><li>Diagnose and resolve hardware, software, operating system, printer, and network issues.</li><li>Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals.</li><li>Set up and manage user accounts, passwords, and permissions in Microsoft Active Directory and Microsoft 365.</li><li>Configure and troubleshoot email clients such as Microsoft Outlook.</li><li>Provide remote support using remote access tools.</li><li>Log, track, prioritize, and resolve incidents through IT service management (ITSM) ticketing systems.</li><li>Troubleshoot LAN/WAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP connectivity issues.</li><li>Install, update, and troubleshoot Windows operating systems and business applications.</li><li>Perform software installations, patch management, and antivirus updates.</li><li>Maintain IT asset inventory and documentation.</li><li>Escalate unresolved issues to L3 support or relevant vendors.</li><li>Support onboarding and offboarding activities, including device setup and account provisioning.</li><li>Ensure compliance with IT security policies and best practices.</li><li>Document solutions and contribute to the internal knowledge base.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.</li><li>1–4 years of experience in IT Help Desk or Desktop Support.</li><li>Strong knowledge of Windows 10/11 administration.</li><li>Experience with Microsoft 365 administration.</li><li>Knowledge of Active Directory, Group Policy, DNS, DHCP, and TCP/IP.</li><li>Basic networking concepts, including switches, routers, and VPN.</li><li>Experience with ITSM tools such as ServiceNow, Jira Service Management, or ManageEngine ServiceDesk.</li><li>Familiarity with remote support tools.</li><li>Hardware troubleshooting for desktops, laptops, printers, and mobile devices.</li><li>Basic understanding of virtualization technologies such as VMware or Hyper-V.</li><li>Excellent troubleshooting and analytical skills.</li><li>Strong communication and customer service abilities.</li><li>Problem-solving and analytical thinking.</li><li>Customer-focused approach.</li><li>Time management and prioritization.</li><li>Team collaboration.</li><li>Attention to detail.</li><li>Ability to work under pressure and meet service level agreements (SLAs).</li></ul>

Role - System Analyst (Emirati Talent) Location - Dubai<br><br>The role contributes by designing, operating, securing, and continuously improvingenterprise Information Technology (IT) systems that support critical businessoperations, cybersecurity resilience, and service continuity.<br>Key Requirements:• Bachelor’s degree in Information Technology, Computer Science, or related field• 5-6 years of experience managing enterprise on-premises and Microsoft cloud environments• Strong expertise in Windows Server, Active Directory, Hybrid Exchange, Microsoft 365, Azure, and Entra ID• Experience with ITIL processes including incident, problem, and change management• Exposure to information security, compliance, and governance frameworks (ISO 27001 preferred)• Hands-on experience with HPE servers, storage platforms, backup, and disaster recovery solutions• Knowledge of endpoint management, security platforms, and patch management tools• Strong troubleshooting, analytical, and problem-solving skills<br><br><br><br>Email CV to srividhya@hirerightt.com

Role - System Analyst (Emirati Talent) Location - Dubai<br><br>The role contributes by designing, operating, securing, and continuously improvingenterprise Information Technology (IT) systems that support critical businessoperations, cybersecurity resilience, and service continuity.<br>Key Requirements:• Bachelor’s degree in Information Technology, Computer Science, or related field• 5-6 years of experience managing enterprise on-premises and Microsoft cloud environments• Strong expertise in Windows Server, Active Directory, Hybrid Exchange, Microsoft 365, Azure, and Entra ID• Experience with ITIL processes including incident, problem, and change management• Exposure to information security, compliance, and governance frameworks (ISO 27001 preferred)• Hands-on experience with HPE servers, storage platforms, backup, and disaster recovery solutions• Knowledge of endpoint management, security platforms, and patch management tools• Strong troubleshooting, analytical, and problem-solving skills<br><br><br><br>Email CV to srividhya@hirerightt.com

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p><strong>Technical Support &amp; Troubleshooting:</strong> Provide first-line technical support via phone, email, chat, and in-person. Diagnose and resolve hardware, software, and network issues. Escalate complex problems while maintaining ticket ownership. Install and configure Windows/macOS and business applications like Microsoft 365.</p></li><li><p><strong>Customer Service &amp; Communication:</strong> Act as the primary point of contact for IT inquiries. Document all support requests and resolutions in the ticketing system. Provide regular updates to users and build strong, positive professional relationships.</p></li><li><p><strong>System &amp; User Administration:</strong> Assist with user account management, including creation, disabling, and permission changes in Active Directory/Microsoft 365. Configure new workstations and peripheral equipment. Perform basic network troubleshooting (connectivity, VPN, Wi-Fi).</p></li><li><p><strong>IT Asset Management:</strong> Maintain accurate inventory of all IT hardware and software. Assist in the procurement process for new equipment and licenses.</p></li><li><p><strong>Documentation &amp; Knowledge Base:</strong> Create and update technical documentation and how-to guides. Contribute to the IT knowledge base to improve team efficiency and enable user self-service.</p></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p><strong>Education:</strong> Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).</p></li><li><p><strong>Experience:</strong> Proven experience in an IT support or help desk role.</p></li><li><p><strong>Technical Skills:</strong> Strong knowledge of Microsoft Windows 10/11 and Microsoft 365 administration. Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN). Understanding of Active Directory and Group Policy.</p></li><li><p><strong>Soft Skills:</strong> Excellent problem-solving and analytical skills. Outstanding customer service and interpersonal skills, with the ability to explain technical concepts to non-technical users. Ability to work effectively both independently and as part of a team.</p></li><li><p><strong>Preferred Qualifications:</strong></p><ul><li><p>Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).</p></li><li><p>Experience supporting cybersecurity products (e.g., Antivirus, EDR).</p></li><li><p>Relevant certifications (e.g., CompTIA A+, Microsoft Modern Desktop Administrator Associate, ITIL Foundation) are a plus.</p></li></ul></li></ol><p></p></section>

<p><br>We are seeking a skilled and proactive Network & Systems Administrator to join our IT team. The ideal candidate will be responsible for designing, implementing, managing, and supporting the organization’s network and server infrastructure. This role also includes maintaining security systems, telephony, and ensuring seamless operations across all IT platforms.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Design, implement, manage, and support the organization’s network infrastructure.</p></li><li><p>Administer and maintain firewalls, switches, routers, and VPNs.</p></li><li><p>Monitor network performance and perform necessary optimizations or upgrades.</p></li><li><p>Manage and secure Windows Server environments (Active Directory, DNS, DHCP, etc.).</p></li><li><p>Support and maintain CCTV surveillance systems and ensure proper network integration.</p></li><li><p>Administer and troubleshoot IP-based PABX (telephony) systems.</p></li><li><p>Maintain accurate documentation for network configurations, system updates, and incident reports.</p></li><li><p>Collaborate with internal teams to support projects and resolve technical issues.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><br><p><strong>Required Qualifications & Skills</strong></p><ul><li><p>Bachelor’s degree in information technology, Computer Science, or a related field.</p></li><li><p>1–6 years of hands-on experience in network and systems administration.</p></li><li><p>Strong expertise in configuring and troubleshooting firewalls (SonicWall, Fortinet, Cisco ASA, or similar), switches, and VPNs.</p></li><li><p>Proficiency in Windows Server administration (2016/2019/2022).</p></li><li><p>Experience with CCTV systems setup, configuration, and integration.</p></li><li><p>Working knowledge of IP-based PABX systems.</p></li><li><p>Relevant certifications such as CCNA, CCNP, MCSA, or Fortinet NSE are a plus.</p></li></ul><p><br></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Provide primary and secondary level of support (L1 and L2) for all hardware<br>and software inquiries.<br>&nbsp;</p></li><li><p>Troubleshoot laptops (Windows &amp; macOS), workstations, and mobile<br>devices.<br>&nbsp;</p></li><li><p>Provide end-user assistance for the Learning Management System (LMS) and<br>Student Information System (SIS), including course access, user enrollment<br>issues, and portal navigation.<br>&nbsp;</p></li><li><p>Manage the full lifecycle of campus devices, including imaging, software<br>deployment, patch management, and security updates.<br>&nbsp;</p></li><li><p>Support enterprise productivity suites and specialized engineering software<br>for research and teaching.<br>&nbsp;</p></li><li><p>Maintain and troubleshoot on-site audio-visual equipment.<br>&nbsp;</p></li><li><p>Support basic network connectivity tasks, including Wi-Fi troubleshooting,<br>VPN configuration, and Active Directory user management.<br>&nbsp;</p></li><li><p>Create user guides, runbooks, and KB articles.<br>&nbsp;</p></li><li><p>Track and manage all requests in the ticketing system through to resolution,<br>ensuring clear communication to stakeholders.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology or a related field is a plus.</p></li><li><p>2-4 years of experience in a technical support or helpdesk environment.</p></li><li><p>CompTIA A+, Network+, or similar foundational IT certifications are highly desirable.</p></li><li><p>Familiarity with Windows and macOS operating systems and common productivity software (e.g., Microsoft Office Suite).</p></li></ul><p></p></section>

Company Description Amer Al Ghurair Real Estate Group is committed to building more than homes by shaping lifestyles with purpose. The organization focuses on designing and delivering communities where families can thrive and feel connected. Developments are planned to balance everyday functionality with thoughtful living, providing practical spaces that also support comfort and well-being. Team members contribute to projects that impact how residents live, work, and interact within their communities.<br>Job Summary: The IT System Administrator is responsible for managing, maintaining, and securing the organization's IT infrastructure, including physical and virtual servers, network systems, Microsoft 365 services, cybersecurity solutions, and end-user support. The role ensures the availability, performance, security, and reliability of IT systems through proactive monitoring, troubleshooting, and continuous improvements across the IT environment. Key Responsibilities:1. Server & Virtualization Administration Install, configure, maintain, and support Windows Server environments. Administer and manage virtual infrastructure using VMware v Sphere, Microsoft Hyper-V, or equivalent platforms. Create, deploy, monitor, and optimize virtual machines (VMs). Manage server resources including CPU, memory, storage, and system performance. Perform server patching, upgrades, and lifecycle management. Administer Active Directory, Group Policy (GPO), DNS, DHCP, and File Services. Monitor server health, availability, capacity, and performance. Manage backup, restoration, disaster recovery, and business continuity solutions. Implement and maintain server security standards and compliance requirements.2. Network Administration Configure, monitor, and maintain LAN, WAN, WLAN, VPN, and Internet connectivity. Manage switches, routers, firewalls, wireless controllers, and access points. Troubleshoot network connectivity and performance issues. Implement network security policies, segmentation, and access controls. Monitor bandwidth utilization and network availability. Maintain accurate network diagrams and infrastructure documentation.3. Microsoft 365 Administration Administer and support:· Exchange Online· Microsoft Teams· Share Point Online· One Drive for Business· Microsoft Entra ID (Azure AD)· Microsoft Intune Additional responsibilities:· Manage user accounts, groups, licenses, and permissions.· Configure and maintain Conditional Access, Multi-Factor Authentication (MFA), and security policies.· Troubleshoot Microsoft 365 issues related to email, authentication, Teams, Share Point, and synchronization.· Monitor Microsoft 365 service health, security alerts, and compliance status.· Support Microsoft 365 migration and deployment projects.4. Technical Support & Troubleshooting Provide Level 2 and Level 3 infrastructure and end-user support. Diagnose and resolve server, network, virtualization, Microsoft 365, and endpoint-related incidents. Support desktops, laptops, printers, mobile devices, and business applications. Coordinate with vendors and third-party support providers when required. Maintain service desk tickets and ensure SLA compliance.5. Security & Compliance Implement cybersecurity best practices across infrastructure and cloud environments. Manage endpoint protection, antivirus, EDR, and vulnerability remediation. Monitor, investigate, and respond to security incidents and alerts. Perform security reviews, audits, and access control assessments. Ensure compliance with organizational IT policies, standards, and security requirements.6. Documentation & Reporting Maintain accurate documentation of servers, virtualization platforms, network infrastructure, and Microsoft 365 environments. Develop and update IT procedures, standards, and SOPs. Generate reports on system performance, availability, capacity, and security. Participate in infrastructure projects and continuous improvement initiatives.<br>Required Experience:3–5 years of hands-on experience in System Administration, Networking, and IT Infrastructure Support. Proven experience with VMware v Sphere and/or Microsoft Hyper-V environments. Strong experience administering Microsoft 365 services. Experience managing enterprise network infrastructure and security solutions.<br>Technical Skills Mandatory Windows Server 2016/2019/2022 Administration Active Directory, DNS, DHCP, Group Policy VMware v Sphere and/or Microsoft Hyper-VVirtual Machine Deployment and Management Microsoft 365 Administration Exchange Online Microsoft Teams Share Point Online One Drive for Business Microsoft Entra ID (Azure AD) Microsoft Intune TCP/IP Networking VLANsVPN Technologies Routing & Switching Firewall Administration Backup & Disaster Recovery Solutions Windows 10 & Windows 11 Support Advanced Troubleshooting Skills<br>Core Competencies Strong analytical and troubleshooting skills Excellent customer service and communication abilities Ability to manage business-critical systems and infrastructure Proactive monitoring and problem-solving mindset Strong documentation and organizational skills Ability to work independently and collaboratively within a team Time management and prioritization skills<br>Key Areas of Ownership Physical & Virtual Servers VMware / Hyper-V Infrastructure Microsoft 365 Administration & Support Active Directory & Microsoft Entra IDNetwork Infrastructure (Switches, Firewalls, VPNs) Backup & Disaster Recovery IT Security & Compliance End-User Support & Incident Resolution

Company Description Amer Al Ghurair Real Estate Group is committed to building more than homes by shaping lifestyles with purpose. The organization focuses on designing and delivering communities where families can thrive and feel connected. Developments are planned to balance everyday functionality with thoughtful living, providing practical spaces that also support comfort and well-being. Team members contribute to projects that impact how residents live, work, and interact within their communities.<br>Job Summary: The IT System Administrator is responsible for managing, maintaining, and securing the organization's IT infrastructure, including physical and virtual servers, network systems, Microsoft 365 services, cybersecurity solutions, and end-user support. The role ensures the availability, performance, security, and reliability of IT systems through proactive monitoring, troubleshooting, and continuous improvements across the IT environment. Key Responsibilities:1. Server & Virtualization Administration Install, configure, maintain, and support Windows Server environments. Administer and manage virtual infrastructure using VMware v Sphere, Microsoft Hyper-V, or equivalent platforms. Create, deploy, monitor, and optimize virtual machines (VMs). Manage server resources including CPU, memory, storage, and system performance. Perform server patching, upgrades, and lifecycle management. Administer Active Directory, Group Policy (GPO), DNS, DHCP, and File Services. Monitor server health, availability, capacity, and performance. Manage backup, restoration, disaster recovery, and business continuity solutions. Implement and maintain server security standards and compliance requirements.2. Network Administration Configure, monitor, and maintain LAN, WAN, WLAN, VPN, and Internet connectivity. Manage switches, routers, firewalls, wireless controllers, and access points. Troubleshoot network connectivity and performance issues. Implement network security policies, segmentation, and access controls. Monitor bandwidth utilization and network availability. Maintain accurate network diagrams and infrastructure documentation.3. Microsoft 365 Administration Administer and support:· Exchange Online· Microsoft Teams· Share Point Online· One Drive for Business· Microsoft Entra ID (Azure AD)· Microsoft Intune Additional responsibilities:· Manage user accounts, groups, licenses, and permissions.· Configure and maintain Conditional Access, Multi-Factor Authentication (MFA), and security policies.· Troubleshoot Microsoft 365 issues related to email, authentication, Teams, Share Point, and synchronization.· Monitor Microsoft 365 service health, security alerts, and compliance status.· Support Microsoft 365 migration and deployment projects.4. Technical Support & Troubleshooting Provide Level 2 and Level 3 infrastructure and end-user support. Diagnose and resolve server, network, virtualization, Microsoft 365, and endpoint-related incidents. Support desktops, laptops, printers, mobile devices, and business applications. Coordinate with vendors and third-party support providers when required. Maintain service desk tickets and ensure SLA compliance.5. Security & Compliance Implement cybersecurity best practices across infrastructure and cloud environments. Manage endpoint protection, antivirus, EDR, and vulnerability remediation. Monitor, investigate, and respond to security incidents and alerts. Perform security reviews, audits, and access control assessments. Ensure compliance with organizational IT policies, standards, and security requirements.6. Documentation & Reporting Maintain accurate documentation of servers, virtualization platforms, network infrastructure, and Microsoft 365 environments. Develop and update IT procedures, standards, and SOPs. Generate reports on system performance, availability, capacity, and security. Participate in infrastructure projects and continuous improvement initiatives.<br>Required Experience:3–5 years of hands-on experience in System Administration, Networking, and IT Infrastructure Support. Proven experience with VMware v Sphere and/or Microsoft Hyper-V environments. Strong experience administering Microsoft 365 services. Experience managing enterprise network infrastructure and security solutions.<br>Technical Skills Mandatory Windows Server 2016/2019/2022 Administration Active Directory, DNS, DHCP, Group Policy VMware v Sphere and/or Microsoft Hyper-VVirtual Machine Deployment and Management Microsoft 365 Administration Exchange Online Microsoft Teams Share Point Online One Drive for Business Microsoft Entra ID (Azure AD) Microsoft Intune TCP/IP Networking VLANsVPN Technologies Routing & Switching Firewall Administration Backup & Disaster Recovery Solutions Windows 10 & Windows 11 Support Advanced Troubleshooting Skills<br>Core Competencies Strong analytical and troubleshooting skills Excellent customer service and communication abilities Ability to manage business-critical systems and infrastructure Proactive monitoring and problem-solving mindset Strong documentation and organizational skills Ability to work independently and collaboratively within a team Time management and prioritization skills<br>Key Areas of Ownership Physical & Virtual Servers VMware / Hyper-V Infrastructure Microsoft 365 Administration & Support Active Directory & Microsoft Entra IDNetwork Infrastructure (Switches, Firewalls, VPNs) Backup & Disaster Recovery IT Security & Compliance End-User Support & Incident Resolution

Halian is hiring an IT Service Desk Engineer in Abu Dhabi.<br>Greetings!<br>Experience required: 5+ Years Duration: 1 year & extendable<br>Technical Skills:5+ years of experience as an IT Service Desk Engineer. Strong Service Desk L2 support experience. Microsoft 365 (O365/M365) administration and support. Azure Active Directory (Entra ID) administration. Microsoft SCCM (Configuration Manager) Microsoft Intune (Endpoint Management) Service Now ticketing system experience (highly preferred) ITSM processes and service delivery experience. Basic network configuration and troubleshooting. LAN/WAN connectivity support. Internet connectivity troubleshooting and ISP coordination.<br><br>Halian Group: With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers. Our resourcing and smart services help you to realize tomorrow's potential. Discover the amazing things possible when you bring the right people and the right technologies together.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Description:</strong></p> <ul> <li>A dynamic and customer-oriented Presales/Technical Consultant to perform end-to-end presales engagements, respond to RFPs/RFIs, define technical scopes and onboarding documentation, and serve as a trusted advisor and technical point of contact for strategic accounts.</li> <li>The consultant will also support customer retention through structured success programs and represent the company at webinars, conferences, and public events.</li> <li>The role requires flexibility and willingness to travel across various regions depending on project requirements and responsibilities, specifically to cater for customers in both the Middle East and Africa regions.</li> <li>The ideal candidate will have 2–4 years of IT experience with a strong understanding of server/network infrastructure, Active Directory, and IT processes, along with excellent communication and presentation skills.</li> <li>Willingness to travel outside the UAE is essential. Knowledge of IT Helpdesk, Monitoring, SIEM, and Endpoint Management solutions, as well as prior experience in presales or technical account management, will be considered a plus.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>A dynamic and customer-oriented Presales/Technical Consultant to perform end-to-end presales engagements, respond to RFPs/RFIs, define technical scopes and onboarding documentation, and serve as a trusted advisor and technical point of contact for strategic accounts.</p> <p>The consultant will also support customer retention through structured success programs and represent the company at webinars, conferences, and public events.</p> <p>The role requires flexibility and willingness to travel across various regions depending on project requirements and responsibilities, specifically to cater for customers in both the Middle East and Africa regions.</p> <p>The ideal candidate will have 2–4 years of IT experience with a strong understanding of server/network infrastructure, Active Directory, and IT processes, along with excellent communication and presentation skills.</p> <p>Willingness to travel outside the UAE is essential. Knowledge of IT Helpdesk, Monitoring, SIEM, and Endpoint Management solutions, as well as prior experience in presales or technical account management, will be considered a plus.</p><p></p></section>