وظائف Active Directory

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title: Junior Systems Engineer (Hybrid Infrastructure &amp; Cloud) Experience: 3–5 Years Job Purpose The Junior Systems Engineer provides first-line support for the organization's IT infrastructure and assists senior engineers in maintaining on-premises and Microsoft Azure environments.<br> The role focuses on monitoring systems, performing routine maintenance, resolving basic infrastructure issues, and supporting day-to-day IT operations while developing technical skills.<br> Key Responsibilities Infrastructure Support Monitor the health and availability of servers and infrastructure systems.<br> Perform routine server health checks and report issues to senior engineers.<br> Assist with user account administration in Active Directory.<br> Support routine operating system patching and updates.<br> Assist with server builds, deployments, and basic configuration tasks.<br> Perform basic troubleshooting of Windows and Linux servers.<br> Support backup operations and verify backup completion.<br> Update technical documentation and operational records.<br> Escalate complex incidents to senior engineers or managed service providers.<br> Microsoft Azure Support Assist with monitoring Microsoft Azure resources.<br> Perform basic administrative tasks for Azure Virtual Machines and storage services under supervision.<br> Support Azure Backup and recovery activities.<br> Assist in reviewing Azure alerts and reporting issues.<br> Participate in cloud-related projects as assigned.<br> Security &amp; Governance Follow organizational security policies and procedures.<br> Assist with routine patching and vulnerability remediation activities.<br> Apply basic security best practices during daily operations.<br> Maintain accurate operational and audit documentation.<br> Demonstrate basic awareness of cloud governance and identity management concepts.<br> Operations &amp; Support Provide Level 1 infrastructure support for incidents and service requests.<br> Support routine maintenance activities during planned maintenance windows.<br> Work with infrastructure, application, network, and security teams when required.<br> Follow established IT operational procedures and change management processes.<br> Continuously develop technical knowledge through training and hands-on experience.<br> Technical Skills Operating Systems Basic knowledge of Microsoft Windows Server Basic knowledge of Linux (Red Hat, Oracle Linux, or Ubuntu) Virtualization Basic understanding of VMware vSphere or Microsoft Hyper-V Cloud (Basic Knowledge) Microsoft Azure fundamentals Azure Virtual Machines Azure Storage Azure Backup Azure Monitor (basic awareness) Identity &amp; Access Management Active Directory Microsoft Entra ID (basic knowledge) Group Policy (basic understanding) Storage &amp; Backup Basic understanding of enterprise storage concepts Backup and recovery fundamentals Security (Basic Knowledge) Patch Management Endpoint Protection Multi-Factor Authentication (MFA) Basic System Hardening Basic Cloud Governance and Security Awareness Qualifications Bachelor's degree in Computer Science, Information Technology, or a related discipline.<br> 3–5 years of experience in IT infrastructure or technical support.<br> Basic understanding of Windows Server, Linux, virtualization, or Microsoft Azure.<br> Willingness to learn enterprise infrastructure and cloud technologies.<br> Good troubleshooting, communication, and documentation skills.<br> Knowledge of ITIL concepts is an advantage.<br></span> </div>

IT Cloud Engineer Azure Dubai Salary: AED 20k - 23k Must have valid UAE driving license<br>We are looking for a highly hands-on IT Cloud Engineer to join a growing technology team and take ownership of a modern, 100% Microsoft Azure, Infrastructure-as-Code (IaC) cloud environment. This is an excellent opportunity for an engineer who enjoys automation, cloud engineering, Dev Ops, Kubernetes, and AI-assisted development, and wants genuine ownership within a small, senior engineering team.<br>???? Must-Have Experience Strong hands-on experience with Microsoft Azure across multiple subscriptions. Strong Terraform & Terragrunt experience, ideally at scale and using modular architecture. Strong Azure Dev Ops Pipelines experience including YAML and templates. Hands-on AKS and Helm experience. Strong Azure networking knowledge including App Gateway, Azure Firewall, VPN Gateway, Private Endpoints and DNS. Strong Power Shell skills with working knowledge of Bash and Python. Experience with Microsoft Sentinel, Application Insights and Key Vault. Strong knowledge of Active Directory / Entra ID, DNS and DHCP. Comfortable using AI coding assistants such as Chat GPT, Claude or Copilot as part of day-to-day engineering.<br>Desirable: Azure Virtual Desktop, FSLogix, Ansible, Disaster Recovery, APIM, Logic Apps, Service Bus and Data Factory.

<p><strong>Position:</strong> IT Manager<br><strong>Location:</strong> Dubai, UAE<br><strong>Employment Type:</strong> Full-time<br><strong>Experience:</strong> 10+ Years<br><strong>Working Days:</strong> 6 Days a Week<br><strong>Gender:</strong> Open to All<br></p><p><strong>About the Role</strong></p><p>We are looking for an experienced <strong>IT Manager</strong> to lead and oversee the organization's IT infrastructure, systems, network, cybersecurity, and technology operations. The ideal candidate will have extensive experience in managing enterprise IT environments, ensuring business continuity, implementing technology solutions, and leading high-performing IT teams.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p>Manage the organization's overall IT infrastructure, including servers, networks, cloud environments, and end-user support.</p></li><li><p>Lead and mentor the IT team while ensuring smooth day-to-day IT operations.</p></li><li><p>Develop, implement, and enforce IT policies, procedures, and security standards.</p></li><li><p>Monitor system performance, troubleshoot technical issues, and ensure maximum uptime.</p></li><li><p>Oversee cybersecurity initiatives, data protection, backup, and disaster recovery planning.</p></li><li><p>Manage Active Directory, Microsoft 365, virtualization, storage, and network infrastructure.</p></li><li><p>Plan and execute IT projects, including system upgrades, migrations, and digital transformation initiatives.</p></li><li><p>Manage IT budgets, software licensing, hardware procurement, and vendor relationships.</p></li><li><p>Ensure compliance with organizational policies, cybersecurity standards, and industry best practices.</p></li><li><p>Collaborate with management and business units to identify technology requirements and recommend effective IT solutions.</p></li><li><p>Maintain documentation of IT systems, processes, and infrastructure.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Qualifications</strong></p><ul><li><p>Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related discipline.</p></li><li><p><strong>Minimum 10 years of experience</strong> in IT Infrastructure, Systems Administration, or IT Operations.</p></li><li><p>At least <strong>3–5 years of experience in an IT leadership or managerial role</strong>.</p></li><li><p>Strong hands-on experience with:</p><ul><li><p>Windows & Linux Server Administration</p></li><li><p>Microsoft 365 & Active Directory</p></li><li><p>Azure and/or AWS Cloud Platforms</p></li><li><p>VMware / Hyper-V Virtualization</p></li><li><p>LAN/WAN, Firewalls, VPN, Switches & Routers</p></li><li><p>Cybersecurity, Endpoint Protection & Network Security</p></li><li><p>Backup & Disaster Recovery Solutions</p></li></ul></li><li><p>Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.) will be an advantage.</p></li></ul><p><strong>Preferred Skills</strong></p><ul><li><p>Strong leadership and team management abilities.</p></li><li><p>Excellent analytical, troubleshooting, and problem-solving skills.</p></li><li><p>Strong communication and stakeholder management skills.</p></li><li><p>Ability to manage multiple IT projects simultaneously.</p></li><li><p>Certifications such as <strong>ITIL, PMP, MCSE, CCNA/CCNP, Azure Administrator, AWS Solutions Architect, CISSP</strong>, or equivalent will be an added advantage.</p></li></ul>

<ul><li><p><em>Provide first-level support for IT incidents and service requests</em></p></li><li><p><em>Log and track issues using ITSM tools (e.g., ManageEngine)</em></p></li><li><p><em>Troubleshoot hardware, software, and network issues</em></p></li><li><p><em>Support users with system access, VPN, and email issues</em></p></li><li><p><em>Install and configure desktops, laptops, and printers</em></p></li><li><p><em>Escalate unresolved issues to relevant IT teams</em></p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><em>Minimum of 2 years of experience in IT support/help desk</em></p></li><li><p><em>Bachelor’s degree or diploma in IT or related field</em></p></li><li><p><em>Good knowledge of Windows OS and Microsoft Office</em></p></li><li><p><em>Basic networking knowledge</em></p></li><li><p><em>Certifications in software development or relevant technologies (e.g., Microsoft Certified Developer, Oracle, AWS, or similar) are an advantage</em></p></li><li><p><em>Experience with ITSM tools (ManageEngine, ServiceNow, etc.)</em></p></li><li><p><em>Knowledge of Active Directory (user management)</em></p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for an experienced <strong>Windows Engineer</strong> with <strong>8+ years of experience</strong> to manage, maintain, and support enterprise Windows infrastructure. The ideal candidate will be responsible for ensuring the availability, performance, and security of Windows server environments while supporting business-critical systems.</p><br>Key Responsibilities<ul><li> Install, configure, and maintain Windows Server environments. </li><li> Monitor system performance and ensure high availability. </li><li> Perform system upgrades, patching, and regular maintenance. </li><li> Manage Active Directory, Group Policy, DNS, and DHCP services. </li><li> Troubleshoot Windows server and infrastructure issues. </li><li> Support backup, recovery, and disaster recovery activities. </li><li> Collaborate with infrastructure and security teams to maintain a secure environment. </li><li> Maintain technical documentation and operational procedures. </li><li> Support continuous improvement of the Windows infrastructure.</li></ul> </div>

<ul><li><p>Design, implement, and manage on-premise server infrastructure. Administer Active Directory, DNS, DHCP, and Group Policies. Manage backup and recovery systems (e.g., Veeam, Acronis). Handle email server management (Microsoft Exchange on-prem). Perform system monitoring, patching, and hardening to ensure optimal performance and security. Lead incident response and troubleshoot complex infrastructure issues. Maintain comprehensive documentation and manage IT assets. Collaborate with internal teams to support IT projects and system upgrades. Ensure compliance with company and industry IT standards and policies.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Operating Systems: Windows Server (2016, 2019, 2022); Linux (RHEL, CentOS, Ubuntu – intermediate level). Virtualization: VMware vSphere / Microsoft Hyper-V. Monitoring Tools: Zabbix, PRTG, Nagios. Scripting: PowerShell and Bash. ITSM Tools: Familiarity with ServiceNow or ManageEngine.</p></li></ul>

<ul><li><p>Provide first-level support for IT incidents and service requests</p></li><li><p>Log and track issues using ITSM tools (e.g., ManageEngine)</p></li><li><p>Troubleshoot hardware, software, and network issues</p></li><li><p>Support users with system access, VPN, and email issues</p></li><li><p>Install and configure desktops, laptops, and printers</p></li><li><p>Escalate unresolved issues to relevant IT teams</p></li><li><p>Ensure adherence to SLA timelines</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum of 2 years of experience in IT support/help desk</p></li><li><p>Good knowledge of Windows OS and Microsoft Office</p></li><li><p>Basic networking knowledge</p></li><li><p>Strong communication and customer service skills</p></li><li><p>Bachelor’s degree or diploma in IT or related field</p></li><li><p>Certifications in software development or relevant technologies (e.g., Microsoft Certified Developer, Oracle, AWS, or similar) are an advantage.</p></li><li><br></li><li><p>Experience with ITSM tools (ManageEngine, ServiceNow, etc.)</p></li><li><p>Knowledge of Active Directory (user management)</p></li><li><p>ITIL Foundation (preferred)</p></li></ul>

<p>Job Purpose The System Administrator is responsible for the day-to-day administration, monitoring, maintenance, security, and optimization of DRE Group's IT infrastructure, cloud services, end-user computing environment, and enterprise platforms — ensuring the availability, performance, security, and compliance of systems that support business operations. The role supports Microsoft 365, Entra ID, Intune, Microsoft Defender, servers, networks, cybersecurity controls, backups, endpoints, and business applications, and provides Level 2/3 technical support through the IT Service Desk. </p><br><ul><li><p> Infrastructure & Servers — Administer Windows Server infrastructure – MS Azure cloud & local, Entra ID/Active Directory, Group Policy, DNS/DHCP, and file services; monitor performance and capacity, and manage patching, upgrades, and documentation.</p></li><li><p>Microsoft 365 — Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), manage mailboxes and access requests, and support governance, security, and data retention controls.</p></li><li><p>Identity & Access Management — Manage the user lifecycle (onboarding, transfers, offboarding) and administer Entra ID, MFA, Conditional Access, SSO, and privileged/segregated access.</p></li><li><p>Endpoint & Device Management — Manage endpoints (laptops, desktops, mobile devices, printers, meeting-room systems) via Microsoft Intune, maintaining compliance, security posture, and hardware lifecycle.</p></li><li><p>Cybersecurity Operations — Administer Microsoft Defender/Halcyon/Mimecast/other systems related, triage alerts, remediate vulnerabilities, support incident response, and contribute to compliance reporting.</p></li><li><p>Network Administration — Support LAN, WAN, Wi-Fi, VPN, and firewalls; monitor connectivity and performance, and coordinate with ISPs, telecom vendors, and implementation partners.</p></li><li><p>Backup, DR & Continuity — Administer backup platforms, remediate failures, run restoration/DR tests, and maintain retention and continuity documentation.</p></li><li><p>Enterprise Application Support — Provide infrastructure and access support for SAP S/4HANA, SAP Ariba, SAP SuccessFactors, Yardi, Salesforce, Power BI, and SharePoint-based solutions.</p></li><li><p>IT Service Management & Projects — Resolve incidents and requests via ManageEngine ServiceDesk within SLA, drive root-cause analysis, maintain SOPs/knowledge articles, and support IT and digital transformation projects (including after-hours support when required).</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>● Bachelor’s degree in information technology, Computer Science, Engineering, or a related discipline. ● Additional certifications on Cloud Infra & Security management are preferred. ● 5–8 years of system administration experience in a corporate IT environment, including 3+ years administering Microsoft 365 and cloud-based infrastructure. ● Experience supporting enterprise environments with multiple business applications and distributed users. ● Experience in real estate, construction, property management, retail, hospitality, or corporate group environments is preferred. </p><p>Technical Skills ● Core Infrastructure: Windows Server, Active Directory, DNS/DHCP, file services, virtualization, storage, patching, and monitoring. ● Cloud & Collaboration: Microsoft 365, Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, and Power Platform. ● Security: Microsoft Defender, MFA, Conditional Access, endpoint protection, vulnerability remediation, and security hardening. ● Networking: TCP/IP, VLANs, VPN, firewall support, Wi-Fi, and LAN/WAN troubleshooting. ● Operations: ManageEngine ServiceDesk, ITIL-aligned service management, SLA tracking, and root-cause analysis. ● Preferred Certifications: Microsoft Certified: Azure Administrator Associate, Microsoft 365 Administrator, Microsoft Security Administrator, ITIL Foundation, CompTIA Security+/Network+ (all preferred, not required). ● Scripting & Automation: PowerShell scripting for administration, reporting, and automation. ● Preferred Certifications: Microsoft Certified: Azure Administrator Associate, Microsoft 365 Administrator, Microsoft Security Administrator, ITIL Foundation, CompTIA Security+/Network+ (all preferred, not required). </p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> A reputable hospitality organization in Abu Dhabi is seeking an experienced &lt;b&gt;Senior Server Administrator&lt;/b&gt; to join its IT Infrastructure team. This role is responsible for managing and maintaining the organization's Microsoft server environment, ensuring high availability, security, and optimal performance of critical business systems.The successful candidate will have extensive experience in Microsoft server administration, Active Directory, and Microsoft Dynamics 365, with the ability to support enterprise-level infrastructure and business applications.Key ResponsibilitiesAdminister, maintain, and optimize the organization's Microsoft server infrastructure.Manage Active Directory, including user accounts, group policies, organizational units, and security permissions.Support and maintain Microsoft Dynamics 365 and related Microsoft business applications.Monitor server performance, system availability, and infrastructure health to ensure uninterrupted business operations.Perform server installation, configuration, upgrades, patch management, and system migrations.Manage virtualization environments and storage solutions where applicable.Implement and maintain backup, disaster recovery, and business continuity strategies.Troubleshoot and resolve server, network, and infrastructure issues in a timely manner.Ensure systems comply with security policies, regulatory requirements, and industry best practices.Collaborate with internal IT teams and external vendors to deliver infrastructure projects and technology improvements.Prepare and maintain technical documentation, system configurations, and operational procedures.Participate in infrastructure upgrades, technology refresh initiatives, and digital transformation projects.RequirementsBachelor's degree in Information Technology, Computer Science, or a related field.Minimum 5 years of experience in Microsoft server administration within an enterprise environment.Extensive hands-on experience with:Windows Server AdministrationActive DirectoryGroup Policy (GPO)DNS, DHCP, and Microsoft networking servicesMicrosoft Dynamics 365 administration and supportStrong knowledge of Microsoft infrastructure technologies and enterprise server environments.Experience with virtualization technologies such as VMware or Hyper-V is highly desirable.Familiarity with Microsoft 365 administration, Azure services, and hybrid environments is an advantage.Knowledge of backup, disaster recovery, and business continuity planning.Excellent troubleshooting, analytical, and problem-solving skills.Strong communication skills with the ability to collaborate across technical and business teams.Preferred CertificationsCandidates with one or more of the following certifications will be highly regarded:Microsoft Certified: Windows Server Hybrid Administrator AssociateMicrosoft Certified: Azure Administrator AssociateMicrosoft Certified: Dynamics 365 Fundamentals or related certificationsMicrosoft Certified Solutions Expert (MCSE) (legacy)VMware Certified Professional (VCP)ITIL FoundationTo view other vacancies we have, please check our website&nbsp;(www.blackpearlconsult.com)&nbsp;and follow us on our social media accounts&nbsp;-&nbsp;LinkedIn&nbsp;&nbsp;&nbsp;/&nbsp;&nbsp;InstagramFollow the&nbsp;Black Pearl channel on WhatsApp.Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website&nbsp;-&nbsp;www.blackpearlconsult.com.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Candidates with one or more of the following certifications will be highly regarded:<br> <br> Microsoft Certified: Windows Server Hybrid Administrator Associate<br> Microsoft Certified: Azure Administrator Associate<br> Microsoft Certified: Dynamics 365 Fundamentals or related certifications<br> Microsoft Certified Solutions Expert (MCSE) (legacy)<br> VMware Certified Professional (VCP)<br> ITIL Foundation<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Receive, diagnose and resolve incidents and service requests through the approved ITSM platform and support procedures.<br> • Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals and standard workplace applications.<br> • Provide user-account, access, password and Microsoft 365 support within approved identity and security controls.<br> • Configure, deploy, replace and recover endpoint devices and maintain accurate asset and assignment records.<br> • Support meeting rooms, conferencing equipment and common workplace technology.<br> • Escalate unresolved or specialist issues with complete diagnostics, evidence and user-impact information.<br> • Maintain knowledge articles, resolution notes and recurring-issue records and contribute to first-contact resolution improvement.<br> • Follow security, confidentiality, acceptable-use, access and data-handling requirements at all assigned locations.<br> • Support agreed user onboarding/offboarding and office-move activities.<br> • Work from different offices or emirates when assigned through the agreed operational schedule.<br> • Minimum 5 years of professional end-user computing, desktop support or service support experience.<br> • Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, printers and common enterprise applications.<br> • Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM and ITSM ticketing tools.<br> • ITIL 4 Foundation, CompTIA A+/Network+ or Microsoft Endpoint certification preferred.<br> • Professional customer-service skills, clear ticket documentation and the ability to work independently onsite.<br> • Arabic and English communication skills are strongly preferred for user-facing support.<br> Preferred Profile • Previous experience providing onsite support within UAE government entities.<br> • Working knowledge of TDRA-related access, connectivity or government technology-support processes.<br> • Experience supporting users across multiple offices and coordinating priority incidents.<br> Expected Contribution • Tickets are accurately recorded, prioritised, owned and resolved or escalated against the confirmed SLA.<br> • Users receive professional, consistent support across all assigned locations.<br> • Asset, endpoint and resolution records remain accurate and auditable.<br> • Recurring issues and knowledge gaps are documented and reduced over time.<br></span> </div>

IT Support Engineer Role Description Role Description We are seeking an IT Support Engineer to provide comprehensive technical support and ensure the reliable operation of the organization's IT infrastructure, hardware, software, and end-user systems. This role is responsible for diagnosing technical issues, maintaining IT equipment, supporting enterprise applications, and delivering high-quality technical assistance that enables business continuity and operational efficiency. The successful candidate will serve as the primary point of contact for technical support, assisting employees with desktops, laptops, mobile devices, printers, operating systems, business applications, and network connectivity. You will respond to support requests, troubleshoot technical issues, install and configure hardware and software, and ensure users receive timely and effective solutions. Key responsibilities include managing user accounts, configuring devices, deploying software, performing system updates, maintaining IT asset inventories, and supporting onboarding and offboarding processes. You will monitor system performance, document support activities, maintain knowledge base articles, and ensure compliance with IT policies, security standards, and service management procedures. The role also involves supporting local area networks (LAN), wireless networks, VPN connectivity, cloud-based services, email systems, and collaboration platforms. You will coordinate with infrastructure engineers, cybersecurity teams, software vendors, and external service providers to resolve complex technical issues, implement system improvements, and support IT projects and technology upgrades. You will participate in preventive maintenance, backup verification, patch management, endpoint protection, and technology lifecycle management to ensure a secure and stable IT environment. You will also assist with disaster recovery preparations, system testing, and the implementation of new technologies that improve business productivity and user experience. Success in this role requires strong troubleshooting skills, analytical thinking, customer service excellence, effective communication, and the ability to manage multiple support requests while maintaining a high standard of service quality. This position offers the opportunity to contribute to a modern and secure IT environment while supporting continuous technology improvement and organizational success. Qualifications Bachelor's degree or Diploma in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related discipline. Strong understanding of computer hardware, software installation, operating systems, and end-user technical support. Knowledge of Microsoft Windows, mac OS, Linux, Android, and i OS operating systems. Familiarity with Microsoft 365, Microsoft Entra ID (Azure Active Directory), Exchange Online, Share Point, One Drive, Microsoft Teams, and related collaboration platforms. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, LAN, WAN, Wi-Fi, switches, routers, and firewalls. Knowledge of Active Directory, user account administration, identity and access management, and multi-factor authentication (MFA). Familiarity with IT Service Management (ITSM) frameworks, help desk ticketing systems, incident management, and service request processes. Understanding of endpoint management, software deployment, patch management, asset management, and device lifecycle management. Knowledge of cybersecurity best practices, endpoint protection, antivirus solutions, data security, and information security principles. Familiarity with virtualization technologies, cloud computing platforms, remote support tools, backup solutions, and disaster recovery concepts is advantageous. Strong troubleshooting, analytical thinking, and problem-solving skills with attention to detail. Excellent communication and interpersonal skills with the ability to provide technical support to users with varying levels of technical knowledge. Strong organizational and time management skills with the ability to prioritize multiple support requests effectively. Proficiency in Microsoft Office applications including Excel, Word, Outlook, and Power Point. Ability to prepare technical documentation, user guides, knowledge base articles, and support reports. Understanding of IT governance, compliance, privacy regulations, and business continuity principles. Ability to work independently while collaborating effectively with cross-functional teams, vendors, and service providers. Professional, customer-focused, and service-oriented mindset with a commitment to continuous learning, technical excellence, and delivering reliable IT support.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Act as first point of contact (Tier 1/2) for IT support requests via helpdesk, phone, or in person</p></li><li><p>Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals for staff</p></li><li><p>Set up and manage user accounts, email, and access permissions under IT policy guidance</p></li><li><p>Troubleshoot hardware, software, operating system, and connectivity issues, escalating complex problems to the System Administrator</p></li><li><p>Support video conferencing, meeting room AV equipment, and collaboration tools used for internal and inter-agency coordination</p></li><li><p>Maintain IT asset inventory (hardware, software licenses, warranties) and track service requests/tickets</p></li><li><p>Assist with onboarding/offboarding of staff — provisioning equipment, accounts, and access</p></li><li><p>Perform routine maintenance: software updates, antivirus checks, backups verification on end-user devices</p></li><li><p>Follow and help enforce IT security policies (password practices, device encryption, phishing awareness) in line with UAE government cybersecurity standards</p></li><li><p>Document recurring issues and solutions to build a internal knowledge base</p></li><li><p>Coordinate with vendors for repairs, replacements, and warranty claims</p></li><li><p>Support IT rollouts and digital initiatives tied to CCAO citizen service programs</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Diploma or Bachelor's degree in IT, Computer Science, or related field</p></li><li><p>1–4 years' experience in IT support/helpdesk role, government sector experience a plus</p></li><li><p>Working knowledge of Windows/macOS, Microsoft 365, Active Directory (user-level administration), and basic networking (LAN/Wi-Fi/VPN troubleshooting)</p></li><li><p>Familiarity with ticketing systems (e.g., ServiceNow, Freshservice, or similar)</p></li><li><p>Basic understanding of cybersecurity hygiene and UAE government IT compliance expectations</p></li><li><p>CompTIA A+/Network+ or equivalent certification preferred</p></li><li><p>Fluent in Arabic and English (Arabic often required for UAE federal entities)</p></li><li><p>UAE national or resident with relevant work eligibility</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong customer service orientation and patience with non-technical staff</p></li><li><p>Quick, methodical troubleshooting under time pressure</p></li><li><p>Good communication skills, especially explaining technical issues simply</p></li><li><p>Reliability, discretion, and attention to confidentiality (handling government/citizen-related data and devices)</p></li><li><p>Team player, comfortable escalating issues appropriately</p></li></ul><p><br></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Implement and manage <strong>cybersecurity controls</strong>&nbsp;across IT and OT environments</p></li><li><p>Monitor and respond to threats using <strong>SIEM, firewalls, IDS/IPS, and EDR tools</strong></p></li><li><p>Perform <strong>vulnerability assessments, risk analysis, and incident response</strong></p></li><li><p>Secure <strong>industrial systems (ICS/SCADA)</strong>&nbsp;and OT networks</p></li><li><p>Design and maintain <strong>network infrastructure</strong>&nbsp;(routers, switches, firewalls)</p></li><li><p>Ensure compliance with <strong>ISO 27001, NIST, IEC 62443</strong>&nbsp;standards</p></li><li><p>Manage <strong>endpoint security, patching, antivirus, and backups</strong></p></li><li><p>Support and deliver <strong>cybersecurity and network projects</strong></p></li><li><p>Troubleshoot network and security issues</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong experience in <strong>cybersecurity + network engineering</strong></p></li><li><p>Familiar with <strong>Active Directory, patching, virtualization (VMware)</strong></p></li><li><p>Hands-on with <strong>Cisco networking (routing, switching, firewalls)</strong></p></li><li><p>Knowledge of protocols: <strong>VLAN, OSPF, EIGRP, STP, DNS, IPv4/IPv6</strong></p></li><li><p>Experience with tools like <strong>SIEM, Nessus, NMAP</strong></p></li><li><p>Great problem-solving and communication skills</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Implement and manage <strong>cybersecurity controls</strong>&nbsp;across IT and OT environments</p></li><li><p>Monitor and respond to threats using <strong>SIEM, firewalls, IDS/IPS, and EDR tools</strong></p></li><li><p>Perform <strong>vulnerability assessments, risk analysis, and incident response</strong></p></li><li><p>Secure <strong>industrial systems (ICS/SCADA)</strong>&nbsp;and OT networks</p></li><li><p>Design and maintain <strong>network infrastructure</strong>&nbsp;(routers, switches, firewalls)</p></li><li><p>Ensure compliance with <strong>ISO 27001, NIST, IEC 62443</strong>&nbsp;standards</p></li><li><p>Manage <strong>endpoint security, patching, antivirus, and backups</strong></p></li><li><p>Support and deliver <strong>cybersecurity and network projects</strong></p></li><li><p>Troubleshoot network and security issues</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong experience in <strong>cybersecurity + network engineering</strong></p></li><li><p>Familiar with <strong>Active Directory, patching, virtualization (VMware)</strong></p></li><li><p>Hands-on with <strong>Cisco networking (routing, switching, firewalls)</strong></p></li><li><p>Knowledge of protocols: <strong>VLAN, OSPF, EIGRP, STP, DNS, IPv4/IPv6</strong></p></li><li><p>Experience with tools like <strong>SIEM, Nessus, NMAP</strong></p></li><li><p>Great problem-solving and communication skills</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting CCAO operations</p></li><li><p>Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies</p></li><li><p>Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services</p></li><li><p>Implement and maintain cybersecurity controls (firewalls, endpoint protection, backups, patch management) in compliance with UAE government IT security standards (e.g., NESA/Signature/TDRA-aligned frameworks where applicable)</p></li><li><p>Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities</p></li><li><p>Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data</p></li><li><p>Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations</p></li><li><p>Maintain documentation of IT assets, configurations, policies, and procedures</p></li><li><p>Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects</p></li><li><p>Support digital transformation initiatives, including e-services and system integrations tied to CCAO's citizen and community programs</p></li><li><p>Ensure compliance with UAE data protection and government information security regulations</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Qualifications</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or related field</p></li><li><p>3–6 years' experience as a System Administrator, preferably in a government or public sector entity</p></li><li><p>Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory</p></li><li><p>Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices</p></li><li><p>Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage</p></li><li><p>Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred</p></li><li><p>Fluent in Arabic and English (Arabic often required/preferred for UAE federal entities)</p></li><li><p>UAE national or resident with relevant work eligibility (many UAE Presidential Court–affiliated entities prioritize Emiratization)</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong problem-solving and troubleshooting skills</p></li><li><p>High attention to security, confidentiality, and data sensitivity (government/citizen data)</p></li><li><p>Ability to work under government protocols and coordinate across federal/local authorities</p></li><li><p>Good communication and documentation skills</p></li><li><p>Ability to work independently and manage multiple priorities</p></li></ul><p><br></p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting CCAO operations</p></li><li><p>Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies</p></li><li><p>Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services</p></li><li><p>Implement and maintain cybersecurity controls (firewalls, endpoint protection, backups, patch management) in compliance with UAE government IT security standards (e.g., NESA/Signature/TDRA-aligned frameworks where applicable)</p></li><li><p>Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities</p></li><li><p>Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data</p></li><li><p>Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations</p></li><li><p>Maintain documentation of IT assets, configurations, policies, and procedures</p></li><li><p>Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects</p></li><li><p>Support digital transformation initiatives, including e-services and system integrations tied to CCAO's citizen and community programs</p></li><li><p>Ensure compliance with UAE data protection and government information security regulations</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Qualifications</strong></p><ul><li><p>Bachelor's degree in Information Technology, Computer Science, or related field</p></li><li><p>3–6 years' experience as a System Administrator, preferably in a government or public sector entity</p></li><li><p>Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory</p></li><li><p>Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices</p></li><li><p>Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage</p></li><li><p>Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred</p></li><li><p>Fluent in Arabic and English (Arabic often required/preferred for UAE federal entities)</p></li><li><p>UAE national or resident with relevant work eligibility (many UAE Presidential Court–affiliated entities prioritize Emiratization)</p></li></ul><p><strong>Key Competencies</strong></p><ul><li><p>Strong problem-solving and troubleshooting skills</p></li><li><p>High attention to security, confidentiality, and data sensitivity (government/citizen data)</p></li><li><p>Ability to work under government protocols and coordinate across federal/local authorities</p></li><li><p>Good communication and documentation skills</p></li><li><p>Ability to work independently and manage multiple priorities</p></li></ul><p><br></p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a proactive and customer-focused IT Support Engineer to provide Level 1 and Level 2 technical support across our organization. This mobile role involves supporting end users at our head office, branch locations, and on-site at various properties and project locations. You will play a key role in ensuring the availability and reliability of our IT systems, acting as a bridge between users and senior IT team members.</p><br><p><strong>Key Responsibilities&nbsp;</strong></p><ul><li><p>Provide Level 1 and Level 2 support for end users across head office, branch locations, and remote properties.</p></li><li><p>Serve as the first line of response for all hardware, software, and network-related issues, escalating to the Systems Engineer or IT Support Manager as needed.</p></li><li><p>Visit properties and job sites to deliver hands-on support, perform troubleshooting, and carry out installations.</p></li><li><p>Respond to and resolve incidents and service requests in a timely, professional, and customer-focused manner, ensuring satisfaction.</p></li><li><p>Maintain accurate records of support activities via the Helpdesk system, and ensure ticket SLAs are consistently met.</p></li><li><p>Support the installation and configuration of desktop PCs, laptops, printers, VoIP phones, and other IT equipment.</p></li><li><p>Perform routine checks on equipment and systems and assist in carrying out scheduled preventive maintenance.</p></li><li><p>Assist the Systems Engineer in IT inventory tracking, asset tagging, and procurement coordination.</p></li><li><p>Coordinate with third-party vendors for support and repairs under warranty or service contracts.</p></li><li><p>Provide basic training and guidance to end users on commonly used software, tools, and IT policies.</p></li><li><p>Perform other duties as assigned by the direct Manager.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Diploma or Bachelor's degree in Computer Science, Information Technology, or related field.</p></li><li><p>2–4 years of experience in IT support or a helpdesk role.</p></li><li><p>Experience with Windows OS, Microsoft 365, basic networking, and office software.</p></li><li><p>Hands-on troubleshooting skills in hardware, connectivity, and software issues.</p></li><li><p>Preferred certifications: CompTIA A+, Microsoft MCP, or ITIL Foundation.</p></li><li><p>Exposure to Active Directory, endpoint security, and remote support tools.</p></li><li><p>Experience in LC, AV, security, and home automation systems is a plus.</p></li><li><p>CTS (InfoComm) certification is a strong advantage.</p></li></ul><p><strong>Skills &amp; Competencies</strong></p><ul><li><p>Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).</p></li><li><p>Strong communication and interpersonal skills.</p></li><li><p>High attention to detail with a focus on customer service.</p></li><li><p>Ability to work independently and prioritize tasks effectively.</p></li></ul><p>Willingness to travel to project and property sites as needed.</p><p></p></section>

<ul><li><p>Provide L1/L2 support for desktops, laptops, printers, and peripherals.</p></li><li><p>Troubleshoot hardware and software-related issues.</p></li><li><p>Resolve operating system issues (Windows/Mac).</p></li><li><p>Install, configure, and maintain end-user systems.</p></li><li><p>Create and manage user accounts.</p></li><li><p>Password reset and access troubleshooting.</p></li><li><p>Configure email accounts (Outlook/O365).</p></li><li><p>Install and troubleshoot business applications.</p></li><li><p>Support Microsoft Office / O365 applications.</p></li><li><p>Perform software upgrades and patching.</p></li><li><p>Troubleshoot LAN/Wi-Fi/VPN connectivity issues.</p></li><li><p>Coordinate with network teams for escalations.</p></li><li><p>Install antivirus/endpoint security.</p></li><li><p>Ensure compliance with IT policies.</p></li><li><p>Support MFA, VPN, and endpoint protection.</p></li><li><p>Handle incidents and service requests through ticketing systems.</p></li><li><p>Maintain proper documentation and update tickets.</p></li><li><p>Meet SLA response and resolution timelines.</p></li><li><p>Coordinate with vendors for repairs, replacements, and support.</p></li></ul><br><p><strong>Technical Skills Required</strong><br></p><ul><li><p>Windows 10/11, basic Windows Server knowledge </p></li><li><p>Microsoft 365 / Outlook </p></li><li><p>Active Directory (basic user management) </p></li><li><p>Basic networking (IP, DNS, DHCP, Wi-Fi) </p></li><li><p>Printer and peripheral troubleshooting </p></li><li><p>Remote support tools </p></li><li><p>Antivirus/endpoint management</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Good communication skills</li><li>Problem-solving ability</li><li>Customer service mindset</li><li>Ability to work under pressure</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Provide immediate and effective Tier 1 and Tier 2 technical support for hardware, software, and network issues impacting end-users, minimizing downtime and ensuring operational continuity.</li><li>Diagnose and resolve complex desktop and laptop problems, including operating system errors, application malfunctions, and peripheral connectivity issues, with a focus on root cause analysis.</li><li>Manage and deploy new user hardware and software, ensuring timely setup, configuration, and user onboarding to facilitate productivity.</li><li>Perform routine system maintenance, including patching, updates, and security scans, to proactively prevent issues and maintain system integrity.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.</li><li>Minimum of 2-3 years of hands-on experience in end-user support, desktop troubleshooting, or a similar IT support role.</li><li>Proven proficiency in diagnosing and resolving common hardware (PCs, laptops, printers) and software (Windows, macOS, Microsoft Office Suite) issues.</li><li>Familiarity with Active Directory for user and group management, including password resets and account provisioning.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Manage and support IT infrastructure (servers, networks, storage, cloud)</p></li><li><p>Administer Windows/Linux servers and Active Directory</p></li><li><p>Configure and maintain LAN/WAN, firewalls, VPNs, and network devices</p></li><li><p>Provide basic IT support, including onboarding and offboarding of users</p></li><li><p>Set up user accounts, email, access permissions, and IT assets for new employees</p></li><li><p>Disable accounts, revoke access, and manage IT asset recovery during offboarding</p></li><li><p>Monitor system performance and ensure high availability of IT services</p></li><li><p>Troubleshoot and resolve L2/L3 technical issues</p></li><li><p>Manage backups, disaster recovery, and system security</p></li><li><p>Support and maintain cloud platforms (Azure / AWS)</p></li><li><p>Participate in infrastructure upgrades, migrations, and IT projects</p></li><li><p>Ensure compliance with IT security policies and standards</p></li><li><p>Provide technical support and guidance to junior staff</p></li><li><p>Maintain IT documentation and system records</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>5+ years experience in IT infrastructure/support roles</p></li><li><p>Strong knowledge of networking, servers, and virtualization</p></li><li><p>Experience in user support, onboarding/offboarding processes</p></li><li><p>Certifications preferred: <strong>CCNA</strong>, <strong>Microsoft Azure</strong>, <strong>AWS Cloud</strong></p></li><li><p>Cloud and scripting knowledge is a plus</p></li></ul><p></p></section>