وظائف تقنية المعلومات - دبي الإمارات

<p>We are looking for an IT Support Staff member to assist with the installation, maintenance, and troubleshooting of computer systems and IT equipment. Freshers may apply.</p> <p>Responsibilities:</p> <p>Provide technical support for hardware, software, and network issues.<br /> Install and configure computers, printers, and other IT equipment.<br /> Troubleshoot system problems and resolve user inquiries.<br /> Perform routine maintenance and software updates.<br /> Maintain IT records and support daily operations.</p> <p>CANDIDATES CAN SEND THEIR CV TO E MAIL : psinfo1990@gmail.com</p>

<p>A well established international group of companies based in Dubai is looking for a skilled IT Specialist / System Administrator to manage and support all IT operations across the group. The ideal candidate must have relevant IT qualifications and 3 to 6 years of hands on system administration experience within the UAE.</p><br><br><p><u>Key Responsibilities:</u></p><ul><li><p>Manage day to day IT operations, systems, networks, and infrastructure.</p></li><li><p>Provide technical support to all departments and ensure smooth IT functionality.</p></li><li><p>Administer and maintain company software systems including ERP, HRM, CSM, and other departmental applications.</p></li><li><p>Troubleshoot hardware, software, and network issues promptly.</p></li><li><p>Ensure data security, backups, and system reliability.</p></li><li><p>Coordinate with vendors and service providers for technical support and IT procurement.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><u>Requirements:</u></p><ul><li><p>Bachelor’s degree in IT, Computer Science, or a related field.</p></li><li><p>3 to 5 years of UAE experience as a System Administrator / IT Specialist.</p></li><li><p>Strong knowledge of software systems (ERP / HRM / CRM, Finance & Accounting systems, etc.).</p></li><li><p>Excellent troubleshooting, communication, and multitasking skills.</p></li><li><p>Ability to support multiple companies within the group.</p></li></ul>

<p>We are looking for an IT Support Staff member to assist with the installation, maintenance, and troubleshooting of computer systems and IT equipment. Freshers may apply.</p> <p>Responsibilities:</p> <p>Provide technical support for hardware, software, and network issues.<br /> Install and configure computers, printers, and other IT equipment.<br /> Troubleshoot system problems and resolve user inquiries.<br /> Perform routine maintenance and software updates.<br /> Maintain IT records and support daily operations.</p> <p>CANDIDATES CAN SEND THEIR CV TO E MAIL : psinfo1990@gmail.com</p>

<p>The technology sector in Dubai offers an opportunity for a practical and service-oriented IT Support Technician to assist users, maintain computer systems, troubleshoot technical problems, and help keep day-to-day IT operations running smoothly.</p> <p>Key Responsibilities<br /> Provide first-level technical assistance to employees and users.<br /> Set up and configure computers, laptops, printers, and other IT equipment.<br /> Diagnose and resolve common hardware, software, and connectivity problems.<br /> Install and update operating systems, applications, and approved software.<br /> Assist users with email, internet, printing, and basic system-access issues.<br /> Maintain records of reported technical problems and completed support activities.<br /> Monitor IT equipment and report faults requiring specialist attention.<br /> Assist with user account setup, password resets, and basic access requests.<br /> Note: Candidates can send their updated CV via Email: hr.tanyaas@gmail.com</p>

Senior IT Security Operations Engineer The Senior IT Security Operations Engineer is responsible for monitoring, detecting, investigating, and responding to cybersecurity threats while ensuring the security and availability of the organization's IT infrastructure.<br>Key Responsibilities Monitor and manage SIEM, EDR, IDS/IPS, DLP, and security monitoring tools. Investigate security incidents, perform threat hunting, and support incident response activities. Conduct vulnerability assessments and coordinate remediation with IT teams. Manage and optimize security tools, detection rules, and automation playbooks. Prepare incident reports, security metrics, and support compliance audits.<br>Requirements Education & Certifications Bachelor's degree in Computer Science, Information Security, or a related field. Security certifications such as Security+, CEH, Splunk, GIAC, or OSCP are preferred.<br>Experience5–8 years of experience in SOC or IT Security Operations. Hands-on experience with SIEM (Splunk, QRadar, Sentinel), firewalls, EDR/XDR, and endpoint security. Experience with incident response, vulnerability management, and log analysis.<br>Technical Skills Knowledge of Windows, Linux, and cloud platforms (AWS, Azure, or GCP). Understanding of malware, phishing, ransomware, threat intelligence, and MITRE ATT&CK. Python, Power Shell, or Bash scripting is an advantage. Soft Skills Strong analytical, troubleshooting, and communication skills. Ability to work in a 24×7 SOC environment.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Desktop and End-User Support</strong></p><ul><li><p>Provide onsite and remote technical support to end users.</p></li><li><p>Install, configure, and troubleshoot desktops and laptops.</p></li><li><p>Diagnose hardware, operating system, and application-related issues.</p></li><li><p>Perform basic hardware troubleshooting for laptops, desktops, monitors, docking stations, keyboards, and peripherals.</p></li><li><p>Install and configure approved business applications.</p></li><li><p>Support user profile and workstation configuration.</p></li><li><p>Perform basic system health checks and preventive maintenance.</p></li><li><p>Support Windows updates, drivers, and endpoint configuration.</p></li><li><p>Maintain accurate records of IT incidents and support activities.</p></li></ul><p><strong>Windows 11 Support</strong></p><ul><li><p>Install, configure, and troubleshoot Windows 11 Professional.</p></li><li><p>Resolve Windows startup, login, profile, performance, and application issues.</p></li><li><p>Configure local and organizational user profiles.</p></li><li><p>Perform Windows Update troubleshooting.</p></li><li><p>Troubleshoot device drivers and peripheral connectivity.</p></li><li><p>Support basic BitLocker-related user issues and escalate recovery or policy issues when required.</p></li><li><p>Perform basic operating system repair and recovery activities.</p></li><li><p>Rebuild and reconfigure user devices based on approved procedures.</p></li></ul><p><strong>Microsoft 365 and Outlook Support</strong></p><ul><li><p>Install and configure Microsoft 365 desktop applications.</p></li><li><p>Configure and troubleshoot Outlook user profiles.</p></li><li><p>Support email account configuration and synchronization issues.</p></li><li><p>Troubleshoot Outlook connectivity, search, indexing, and profile-related problems.</p></li><li><p>Configure shared mailboxes and calendars based on approved access permissions.</p></li><li><p>Support Microsoft Teams user configuration and basic troubleshooting.</p></li><li><p>Assist users with OneDrive synchronization issues.</p></li><li><p>Troubleshoot Microsoft 365 application activation and sign-in issues.</p></li><li><p>Escalate tenant-level, licensing, security, and administrative issues to the relevant support team.</p></li></ul><p><strong>Basic Network Troubleshooting</strong></p><ul><li><p>Perform first-level troubleshooting of wired and wireless network connectivity.</p></li><li><p>Diagnose basic LAN, Wi-Fi, DNS, DHCP, and IP connectivity issues.</p></li><li><p>Perform connectivity testing using standard troubleshooting tools and commands.</p></li><li><p>Check network cables, patch connections, switch ports, and endpoint connectivity.</p></li><li><p>Assist with basic Wi-Fi connectivity and authentication issues.</p></li><li><p>Identify whether an issue is related to the endpoint, local network, internet connection, or upstream service.</p></li><li><p>Coordinate with network engineers and internet service providers for advanced network issues.</p></li><li><p>Provide basic support for network printers and IP-connected office devices.</p></li></ul><p><strong>Printer and Peripheral Support</strong></p><ul><li><p>Install and configure network and local printers.</p></li><li><p>Troubleshoot basic printing, scanning, driver, and connectivity issues.</p></li><li><p>Coordinate with the printer service provider for hardware or managed print issues.</p></li><li><p>Support meeting room peripherals and basic audio/video connectivity where required.</p></li></ul><p><strong>User Account and Access Support</strong></p><ul><li><p>Provide first-level support for user login and password-related issues.</p></li><li><p>Assist with Microsoft 365 user sign-in and multi-factor authentication issues.</p></li><li><p>Support device onboarding and offboarding activities.</p></li><li><p>Configure user workstations for new employees.</p></li><li><p>Ensure devices are prepared according to approved IT standards.</p></li><li><p>Escalate account creation, licensing, and privileged access requests to authorized administrators.</p></li></ul><p><strong>IT Asset and Documentation Support</strong></p><ul><li><p>Maintain basic IT asset inventory for desktops, laptops, monitors, and peripherals.</p></li><li><p>Record device allocation and user assignment information.</p></li><li><p>Maintain documentation of common IT issues and resolutions.</p></li><li><p>Update network and IT asset information when changes are identified.</p></li><li><p>Assist with periodic IT inventory and equipment verification.</p></li><li><p>Ensure IT equipment is properly labelled and tracked.</p></li></ul><p><strong>Incident and Service Support</strong></p><ul><li><p>Respond to user IT support requests within agreed service timelines.</p></li><li><p>Troubleshoot and resolve Level 1 and basic Level 2 technical issues.</p></li><li><p>Document incidents, troubleshooting activities, and resolutions.</p></li><li><p>Escalate complex infrastructure, network, security, and cloud issues to the relevant technical team.</p></li><li><p>Follow up on escalated incidents until service restoration.</p></li><li><p>Provide regular updates to users regarding incident status.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong knowledge of Windows 11 desktop support.</p></li><li><p>Good understanding of Microsoft 365 desktop applications.</p></li><li><p>Hands-on experience with Outlook configuration and troubleshooting.</p></li><li><p>Microsoft Teams and OneDrive support knowledge.</p></li><li><p>Good Understanding of TCP/IP, IP addressing, DNS, DHCP, LAN, and Wi-Fi concepts.</p></li><li><p>Ability to perform basic network connectivity troubleshooting.</p></li><li><p>Experience supporting desktops, laptops, printers, Network and office peripherals.</p></li><li><p>Familiarity with remote support tools.</p></li><li><p>Good Understanding of endpoint security and antivirus solutions.</p></li><li><p>Good understanding of IT service management and incident handling.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary We are looking for a dynamic IT Recruiter cum HR Executive who will be responsible for managing end-to-end recruitment for IT roles while also supporting core HR functions such as onboarding, employee engagement, and HR operations. The ideal candidate should have strong sourcing skills, understanding of technical roles, and hands-on HR experience. Key Responsibilities Recruitment (Primary Responsibility) Handle end-to-end IT recruitment (sourcing to onboarding) Source candidates via job portals (LinkedIn, Naukri, Indeed), referrals, and networking Screen resumes and conduct initial HR interviews Coordinate technical interviews with hiring managers Maintain candidate pipeline and database Negotiate offers and manage candidate closures Ensure a positive candidate experience throughout the hiring cycle HR Operations Manage employee onboarding and induction process Prepare HR documents (offer letters, contracts, letters, etc.) Maintain employee records and HR databases Support payroll inputs, attendance, and leave management Ensure compliance with UAE labor laws Handle employee queries and HR-related concerns Employee Engagement &amp; Support Assist in employee engagement activities Support performance management process Help in implementing HR policies and procedures Maintain a healthy workplace culture Required Skills &amp; Qualifications Bachelor’s degree in HR, Business Administration, or related field 2–5 years of experience in IT recruitment and HR generalist role Strong knowledge of IT roles (Developers, Network, Cybersecurity, Cloud, etc.) Familiarity with UAE labor laws and HR practices Excellent communication and interpersonal skills Ability to manage multiple roles and deadlines Experience with HRMS tools (Zoho, SAP, or similar) is a plus Preferred Skills Experience hiring for Cybersecurity, DevOps, or Cloud roles Knowledge of ATS systems and recruitment analytics Immediate joiners preferred (UAE-based candidates) </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Male candidates only.</p><p></p></section>

Job Description:<br>Key Responsibilities:<br>Promote and sell Laptops, All-in-One PCs, and Desktop PCs in retail stores across the UAE. Drive daily sales and consistently achieve assigned sales targets. Engage with customers, understand their requirements, and recommend the most suitable products. Deliver strong product presentations and effectively communicate product benefits. Maintain excellent visibility and product presentation at the assigned store. Monitor competitor activities, pricing, promotions, and product offerings. Maintain good relationships with store staff and management. Ensure displays, POP materials and product information are properly maintained. Provide regular sales and market feedback to the management team.<br>Candidate Requirements:<br>Previous IT retail sales / laptop sales experience is mandatory. Strong knowledge of laptops, CPUs, specifications, and key IT products. Good understanding of the UAE IT retail market and major brands. Proven track record of achieving sales targets. Excellent customer service, communication, and interpersonal skills. Fluent English is mandatory; Arabic language skills are preferred. Energetic, confident, and customer-oriented personality. Ability to work in a fast-paced retail environment and meet sales targets. Willingness to work across different retail locations and on weekends/holidays as required. Candidates with existing UAE retail/IT market experience and strong market connections will be preferred.<br>Preferred Experience:<br> Laptop / PC / IT retail sales Consumer electronics sales Brand promoter experience Experience working with major UAE electronics retailers<br>Disclaimer:When you submit your information to Linked In, your information will be collected, processed, and used by Linked In. Linked In will share your information to ASUS for job recruitment purpose.

We have a new opportunity for "Senior IT Project Coordinator" with our client. If interested then please send me your updated CV <br>Job Title: Senior IT Project Coordinator Location: Dubai Duration: Permanent<br>Bachelor’s degree in Project Management, Business Administration, Marketing, Engineering, or arelated discipline.• Professional certification or training in project management, business planning, performancemanagement, or process improvement is preferred.• Strong working knowledge of project coordination methodologies, reporting frameworks, stakeholdercoordination and project documentation practices. Years of Experience • Minimum 4–6 years of relevant experience in project coordination, project management support,business planning, performance reporting, or cross-functional initiative delivery. JOB DESCRIPTIONBASIC INFORMATIONPosition Title Senior Project Coordinator Reporting To Senior Account Manager Department Group Marketing<br>Interested candidates send me your CV with below details. Expected salary:Notice Period:Current Location:Citizen / Visa Status / Work Permit:

<ul><li>Develop and execute a comprehensive sales strategy to achieve ambitious revenue targets within the IT sector.</li><li>Lead, mentor, and inspire a high-performing sales team, fostering a culture of success and continuous improvement.</li><li>Identify and penetrate new market segments and strategic accounts, driving significant business growth.</li><li>Build and maintain strong, long-term relationships with key enterprise clients and C-level executives.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business, Marketing, Computer Science, or a related field; MBA preferred.</li><li>Minimum of 7-10 years of progressive experience in IT sales, with at least 3-5 years in a leadership capacity.</li><li>Proven track record of exceeding sales quotas and driving revenue growth in enterprise software or IT services.</li><li>Deep understanding of cloud computing, cybersecurity, AI, data analytics, or other relevant IT domains.</li></ul>

<p> We are looking for a skilled IT Technician to support the installation of IT infrastructure projects. The candidate will be responsible for structured cabling, fiber optic splicing, network rack installation, CCTV installations, and basic electrical work under the direction of the IT Site Supervisor.</p><br><ul><li><p>Pull, route, and terminate Cat6/Cat6A and fiber optic cables.</p></li><li><p>Perform fiber optic splicing and testing.</p></li><li><p>Install and organize network racks.</p></li><li><p>Install and mount network equipment including switches, firewalls, patch panels, UPS, and wireless access points.</p></li><li><p>Install and terminate CCTV cameras and related cabling.</p></li><li><p>Assist with access control and other low-voltage systems.</p></li><li><p>Perform basic electrical work required for IT installations.</p></li><li><p>Label, test, and document all installed cables.</p></li><li><p>Follow installation drawings and supervisor instructions.</p></li><li><p>Maintain housekeeping and comply with site safety requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>2–5 years of experience in structured cabling and IT infrastructure installation.</p></li><li><p>Hands-on experience in fiber optic splicing.</p></li><li><p>Experience in CCTV installation and cabling.</p></li><li><p>Knowledge of network rack installation and cable management.</p></li><li><p>Basic electrical installation knowledge.</p></li><li><p>Ability to read installation drawings.</p></li><li><p>Good communication and teamwork skills.</p></li></ul>

<p>IT Business Analyst</p><p><strong>Experience:</strong> 5–10 years<br><strong>Location:</strong> UAE<br><strong>Employment Type:</strong> Full-time</p><p>Job Summary</p><p>We are looking for an experienced <strong>IT Business Analyst</strong> to bridge the gap between business stakeholders and technology teams. The candidate will be responsible for understanding business requirements, analyzing processes and translating them into clear functional and technical requirements.</p><p>Key Responsibilities</p><ul><li><p>Gather and analyze business and technology requirements.</p></li><li><p>Conduct stakeholder interviews, workshops and requirement-gathering sessions.</p></li><li><p>Document business requirements, functional requirements and user stories.</p></li><li><p>Analyze existing business processes and identify improvement opportunities.</p></li><li><p>Create process flows, use cases and functional specifications.</p></li><li><p>Translate business requirements into actionable requirements for development teams.</p></li><li><p>Work closely with Product Owners, Developers, QA and Solution Architects.</p></li><li><p>Define acceptance criteria and support test-case development.</p></li><li><p>Coordinate UAT activities and stakeholder sign-off.</p></li><li><p>Analyze system integrations and data flows.</p></li><li><p>Support implementation, deployment and post-production activities.</p></li><li><p>Identify business risks, dependencies and process gaps.</p></li><li><p>Prepare dashboards, reports and management documentation.</p></li><li><p>Support Agile/Scrum ceremonies where applicable.</p></li></ul><p>Required Skills</p><ul><li><p>Business requirements gathering</p></li><li><p>BRD / FRD preparation</p></li><li><p>User stories</p></li><li><p>Acceptance criteria</p></li><li><p>Process mapping</p></li><li><p>BPMN / UML</p></li><li><p>SQL and data analysis</p></li><li><p>API and integration concepts</p></li><li><p>JIRA / Confluence</p></li><li><p>Agile / Scrum</p></li><li><p>UAT management</p></li><li><p>Stakeholder management</p></li></ul><p>Preferred Certifications</p><ul><li><p>CBAP</p></li><li><p>PMI-PBA</p></li><li><p>Certified Scrum Product Owner / Scrum-related certification</p></li></ul><p>Industry Exposure</p><p>Banking, FinTech, Insurance, Telecom, Government, Retail, Healthcare or enterprise applications.</p><br><p><strong>Desired Candidate Profile</strong></p><p>Key Competencies</p><ul><li><p>Analytical thinking</p></li><li><p>Business process analysis</p></li><li><p>Communication</p></li><li><p>Stakeholder management</p></li><li><p>Documentation</p></li><li><p>Problem solving</p></li><li><p>Facilitation skills</p></li></ul>

<p>Job Title: IT Site Supervisor Location: Dubai, UAE Job Summary We are seeking an experienced IT Site Supervisor to lead onsite IT infrastructure projects. The successful candidate will supervise technicians, coordinate daily activities, ensure quality installations, and deliver projects safely and on schedule.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Supervise and manage all IT technicians on site.</p></li><li><p>Plan daily work schedules and assign tasks.</p></li><li><p>Read and interpret network, CCTV, and fiber optic drawings.</p></li><li><p>Supervise structured cabling and fiber optic splicing activities.</p></li><li><p>Ensure proper installation of network racks, switches, firewalls, patch panels, UPS, wireless access points, and CCTV systems.</p></li><li><p>Inspect workmanship and ensure compliance with company quality standards.</p></li><li><p>Coordinate with project managers, consultants, contractors, and clients.</p></li><li><p>Monitor project progress and prepare daily site reports.</p></li><li><p>Ensure site safety and compliance with company procedures.</p></li><li><p>Manage site materials, tools, and manpower.</p></li><li><p>Troubleshoot installation issues and provide technical guidance.</p></li><li><p>Train and mentor junior technicians</p></li></ul><br><p>Requirements</p><ul><li><p>5–8 years of experience in IT infrastructure projects.</p></li><li><p>Minimum 2 years of experience in a supervisory role.</p></li><li><p>Strong knowledge of structured cabling, fiber optic splicing, CCTV, network infrastructure, and rack installations.</p></li><li><p>Ability to read AutoCAD and technical drawings.</p></li><li><p>Good leadership, communication, and organizational skills.</p></li><li><p>UAE Driving License is mandatory.</p></li></ul><br><p>Preferred Certifications</p><ul><li><p>Fiber Optic Splicing Certification</p></li><li><p>Structured Cabling Certification</p></li><li><p>Cisco CCNA or equivalent networking certification</p></li><li><p>CCTV installation certification</p></li></ul>

<ol><li><p>Manage daily office and administrative activities.</p></li><li><p>Maintain records, documents, reports, invoices, and files.</p></li><li><p>Coordinate with staff, management, customers, and suppliers.</p></li><li><p>Handle procurement, office supplies, and inventory.</p></li><li><p>Support staff attendance, leave, onboarding, and documentation.</p></li><li><p>Coordinate maintenance, facilities, and external service providers.</p></li><li><p>Assist workshop, sales, service, and parts departments with administrative tasks.</p></li><li><p>Provide basic IT support and coordinate with IT vendors when required.</p></li><li><p>Prepare reports and ensure smooth day-to-day operations.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>Administration professional with experience supporting daily automotive operations, including workshop, sales, and service departments. Skilled in office administration, documentation, vendor coordination, procurement, inventory, staff support, and maintaining smooth office operations.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Lead IT activities for new site openings from planning through go-live.</p><p>Manage end-to-end IT infrastructure and technology projects.</p><p>Coordinate with Infrastructure, Networks, Telecom, Applications, Service Delivery, Asset Management, and external vendors.</p><p>Drive project planning, scheduling, risk management, and executive reporting.</p><p>Oversee site readiness, installations, testing, and project execution.</p><p>Prepare BOQs and ensure timely milestone completion</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>5–8 years of IT Project Management experience </p><p>Site rollouts, retail technology, or infrastructure deployment projects </p><p>Experience with POS, Network Infrastructure, RFID, Wi-Fi, Telecom, IoT, or related technologies ✅ Strong stakeholder and vendor management skills </p><p>PMP/PRINCE2 certification is an advantage</p><p></p></section>

<p>Experienced, hands-on Odoo Developer & IT Lead to own, maintain, and scale our enterprise Odoo.</p><p>sh (v17) environment, while leading upcoming platform upgrades and managing our core IT cloud infrastructure.</p><p> Interface directly with key business stakeholders early and often to understand functional needs, align technical deliverables with strategic goals, and translate business processes into efficient Odoo solution designs</p><p>Responsible for managing a customized, multi-company architecture supporting 7 operating companies across the region</p><p>Strong project management skills to lead our technical roadmap including our future migration to Odoo 19 along with hands-on administration of our Microsoft environment and Power BI dashboard reporting</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Core Technologies & Platform </strong>Odoo v17 Odoo 19 Migration</p>

<ul><li>Provide first-line support for hardware, software, and network-related issues via phone, email and in-person</li><li>Diagnose and fix issues of end user systems related to Operating Systems, Internet Browsers (ie. Explorer), MS Office & MS products (Word, Excel, PowerPoint, Outlook etc.), Local Area Network connectivity, Wireless connectivity, First Level Hardware diagnosis, Printing issues, Software Installation, PC relocation and minor changes, Peripheral device connectivity or device driver</li><li>Manage and maintain IT assets, including computers, printers, and other peripheral devices</li><li>Install, upgrade and configure operating systems and software applications, ensuring compliance with the company policies</li><li>Monitor software licensing and provide necessary updates for compliance and security</li><li>Assist in maintaining network connectivity, including troubleshooting connectivity issues and performing basic network configuration</li><li>Conduct routine system and network monitoring to identify and resolve potential issues before they impact users</li><li>Support larger IT projects as needed, providing input and assistance during implementation</li><li>Collaborate with other IT teams to identify trends and improve infrastructure and service delivery</li><li>Monitor system screens for error messages or alerts</li><li>Ensure uninterrupted system operation</li><li>Ensure industry and local physical security processes are followed</li><li>Ensure schedules finish on time to meet service level agreements</li><li>Log errors and resolutions to prevent system bottlenecks</li><li>Close incident records within defined timeline</li><li>Determine severity and prioritization classification for the Incident</li><li>Identify/associate related incidents</li><li>Initiate Request for Change (RFC) record, if needed</li><li>Manage Incidents to resolution</li><li>Perform Incident diagnostics</li><li>Resolve incidents and restore service</li><li>Conduct root cause analysis</li><li>Coordinate problem resolution</li><li>Determine need for additional resources and assign to correct service provider</li><li>Develop innovative solutions</li><li>Escalate issues to ensure proper sense of urgency / resource allocation</li><li>Perform full system and data back-ups of all required data and architecture</li><li>Manage user accounts on the system</li><li>Perform regular system checks and housekeeping</li><li>Repair/update hardware, software and operating systems</li><li>Install / configure application software</li><li>Effectively and efficiently troubleshoot system problems</li><li>Consistently fix system problems with minimal downtime</li><li>Proactively identify system upgrades to enhance the services offered to the client</li><li>Analyse/review Request and determine if escalation is needed</li><li>Apply ITIL framework</li><li>Determine severity and prioritization classification for the Request</li><li>Escalate issues to ensure proper sense of urgency / resource allocation</li><li>Manage Requests end-to-end, from Request registration, routing, recording/documentation, rejection and un-routing</li><li>Work collaboratively with organizational peers</li><li>Monitor and resolve all ticket escalations within your area of responsibility</li><li>Establish strong relationships with the client and their leadership by following through on requests, resolving escalations and providing status in a consistent and timely manner</li><li>Understand and practice information security fundamentals covering confidentiality, integrity and availability of information in SIBCA organization</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor’s Degree in Computer Engineering, Computer Science or a relevant field</li><li>MCSE or CCNA certifications preferred</li><li>Good understanding of MS Windows 7 and other Microsoft client operating systems</li><li>Working and conceptual knowledge of networking basics</li><li>Ability to manage end users’ expectations and keep them satisfied</li><li>Excellent team worker</li><li>Proficient (Read, Write, Speak) in English</li></ul>

We are hiring an experienced IT Manager for a leading golf, hospitality and leisure organization in Dubai.<br>This is a business-facing technology leadership role with a strong focus on Enterprise Applications (70–80%), complemented by oversight of IT Infrastructure & Platforms (20–30%). The ideal candidate will bring strong experience from Golf, Hospitality, Leisure, Lifestyle, Loyalty/Membership, Resorts, Clubs or similar customer-centric environments and be comfortable operating at the intersection of business, technology, enterprise architecture and vendor management.<br>Key Responsibilities• Own and oversee enterprise and customer-facing applications across multiple properties, including CRM, Loyalty/Membership, POS, ERP, Guest Management and back-office platforms.• Lead technology initiatives across the complete lifecycle — RFP, requirements gathering, discovery, solution design, implementation, integration, UAT, go-live and transition to operations.• Partner closely with business stakeholders to understand operational requirements and translate them into effective functional and technical solutions.• Manage application integrations, APIs, middleware, data flows, custom developments, testing, change and release management.• Ensure application solutions comply with Enterprise Architecture, Cybersecurity, Integration and IT Governance standards.• Drive standardized SDLC, Dev Ops, release governance and quality controls across internal teams, vendors and managed service partners.• Provide oversight of infrastructure supporting enterprise applications, including cloud, networks, servers, storage, DR/BCP and platform capacity.• Review and challenge technical designs and proposals submitted by vendors, System Integrators and MSPs.• Manage vendor performance, deliverables, SLAs, solution quality and transition of projects into steady-state operations.<br>Must-Have Experience✓ Strong experience managing enterprise/business applications in a complex, multi-system environment.✓ Strong hands-on functional/technical exposure to CRM + Loyalty/Membership + POS systems.✓ Experience within Hospitality, Golf, Leisure, Lifestyle, Resorts, Clubs, Loyalty or other customer/guest-centric environments is strongly preferred.✓ Exposure to Golf Management Systems, Property Management Systems (PMS), Hospitality/Guest Management platforms and/or Yacht/Marina Management Systems would be highly advantageous.✓ Strong experience working across both the business and technology sides — this should not be a purely infrastructure/operations profile.✓ Proven advisory/consultative capability, working with senior business stakeholders, Enterprise Architecture, vendors and technology teams.✓ Demonstrated ownership of application projects from RFP/business requirements through implementation, UAT and go-live.✓ Strong understanding of APIs, integrations, middleware, SQL/data flows and enterprise architecture principles.✓ Experience managing MSPs, System Integrators and technology vendors.✓ Working knowledge of Azure/AWS, infrastructure, IAM/SSO/RBAC, cybersecurity, monitoring and DR/BCP.✓ Experience supporting technology across multiple properties/sites/business units is highly desirable.<br>Technology Environment CRM | Loyalty & Membership | POS | ERP | Golf Management Systems | PMS | Guest Management | APIs | Middleware | ETL | SQL | Azure/AWS | IAM | SSO | RBAC | Power BI | Jira | Confluence

<p>The IT Business Analyst (Automotive) acts as the bridge between automotive operations and technology delivery.<br>This role ensures that dealership business processes — across Service, Spare Parts and Operations — are clearly defined, audit-ready, and aligned with industry best practice, while remaining scalable across current and future markets.<br>The role plays a critical part in the ERPNext/DMS implementation, guiding the business toward standardised, efficient, and technology-enabled dealership operations.<br></p><p><br></p><p><strong>Key roles:</strong></p><p><strong>Business Requirements & Process Excellence</strong></p><ul><li><p>Lead the end-to-end definition, documentation, and validation of business requirements for ERPNext/DMS and future digital initiatives.</p></li><li><p>Map and optimise end-to-end dealership processes, with a primary focus on After-Sales (Service, Workshop & Spare Parts).</p></li><li><p>Conduct current-vs-future-state and gap analyses to drive process improvement.</p></li><li><p>Identify inefficiencies and propose pragmatic, industry-aligned improvements.</p><p><br></p></li></ul><p><strong>Automotive Domain Leadership (Subject Matter Expertise)</strong></p><ul><li><p>Act as Subject Matter Expert for automotive dealership operations.</p></li><li><p>Ensure ERP and DMS system designs reflect real-world dealership practices, not theoretical workflows.</p></li><li><p>Challenge business assumptions and requirements where misaligned with best practice or scalability.</p></li><li><p>Actively guide ERPNext/DMS configuration decisions based on dealership standards.<br></p><br></li></ul><p><strong>Audit, Governance & Compliance</strong></p><ul><li><p>Ensure business processes and system requirements are fully documented and audit-ready.</p></li><li><p>Support Internal Audit reviews and remediation efforts.</p></li><li><p>Embed governance, control, and traceability into business and system processes.</p></li></ul><p><br></p><p><strong>IT–Business Engagement</strong></p><ul><li><p>Serve as the primary interface between business stakeholders and IT teams.</p></li><li><p>Translate complex business needs into clear, actionable functional specifications.</p></li><li><p>Facilitate workshops, requirement-gathering sessions, and validation meetings.</p></li><li><p>Act as a trusted advisor to business leaders on process and system design.</p></li></ul><p><br></p><p><strong>Solution Delivery Support</strong></p><ul><li><p>Work closely with ERPNext/DMS implementation and integration partners.</p></li><li><p>Maintain functional design documents, process maps, and specifications.</p></li><li><p>Coordinate with development, integration, and testing teams to ensure requirements are delivered as intended.</p></li></ul><p><br></p><p><strong>Continuous Improvement & Digital Roadmap</strong></p><ul><li><p>Identify opportunities for automation, standardisation, and digital enablement.</p></li><li><p>Promote consistent processes across branches and markets.</p></li><li><p>Contribute to the automotive digital roadmap with a strong process and governance lens.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications & Experience:</strong></p><ul><li><p>Minimum 7 years as an IT Business Analyst within an automotive dealership environment.</p></li><li><p>Mandatory: direct, hands-on experience in After-Sales (Service, Workshop & Spare Parts) operations, including process design and systems support for warranty, job cards, technician scheduling, parts inventory, and customer service workflows. This is a specific capability gap the role is intended to close; candidates without demonstrable After-Sales exposure will not be considered.</p></li><li><p>Strong understanding of Dealer Management Systems (DMS) and ERP platforms.</p></li><li><p>Proven experience in end-to-end process mapping and optimisation.</p></li><li><p>Experience supporting multi-branch or multi-market dealership operations.</p></li><li><p>Strong analytical, documentation, and stakeholder management skills.</p></li><li><p>English required; Arabic advantageous.</p></li></ul><br><p><strong>Soft Skills & Competencies:</strong></p><ul><li><p>Structured, analytical thinker with strong attention to detail.</p></li><li><p>Confident communicator capable of influencing senior stakeholders.</p></li><li><p>Comfortable operating in fast-paced, changing environments.</p></li><li><p>High integrity, strong governance mindset, and audit awareness.</p></li></ul>

<ul><li><p>We are looking for a <strong>Project Coordinator</strong> to support the day-to-day coordination and administration of projects for a banking client. The role will assist the project team with tracking deliverables, maintaining project documentation, reporting, meeting coordination, and stakeholder follow-ups.</p><p>Key Responsibilities</p><ul><li><p>Support <strong>day-to-day project coordination and tracking</strong> of activities, milestones, deliverables, and timelines.</p></li><li><p>Maintain project plans, action trackers, RAID logs, status reports, and other project documentation.</p></li><li><p>Coordinate project meetings, prepare agendas, record <strong>minutes of meetings (MoM)</strong>, and follow up on action items.</p></li><li><p>Support preparation of <strong>weekly/monthly project status reports and dashboards</strong>.</p></li><li><p>Coordinate with business, technology, vendors, and other stakeholders to ensure timely completion of assigned activities.</p></li><li><p>Track project risks, issues, dependencies, and escalations and ensure appropriate follow-up.</p></li><li><p>Maintain project governance documentation and ensure records are accurate and up to date.</p></li><li><p>Assist the Project Manager with <strong>project administration, presentations, reporting, and stakeholder communication</strong>.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>3–5 years of experience</strong> in Project Coordination, PMO, or project administration, preferably within <strong>banking or financial services</strong>.</p></li><li><p>Good understanding of <strong>project management methodologies, governance, reporting, and documentation</strong>.</p></li><li><p>Proficiency in <strong>MS Excel, PowerPoint, Word, and project tracking tools</strong>.</p></li><li><p>Strong organisational, coordination, and follow-up skills.</p></li><li><p>Excellent written and verbal communication skills.</p></li><li><p>Ability to manage multiple activities, priorities, and deadlines in a <strong>fast-paced, regulated banking environment</strong>.</p></li><li><p><strong>PMP, PRINCE2, or similar certification</strong> will be an advantage.</p></li></ul><br><p><strong>Skills</strong></p><p>Project Management</p><p>Excel</p><p>Communication</p>