وظائف كول سنتر - ابو ظبي الإمارات

<p><strong><u>Call Center Manager duties and responsibilities:</u></strong></p><ul><li>Manage the call center to achieve quantitative and qualitative objectives</li><li>Plan and implement the overall strategy</li><li>Track and measure productivity and compare to benchmarks</li><li>Offer solutions for improvement</li><li>Identify bottlenecks and suggest solutions</li><li>Manage and train other call center staff</li><li>Ensure employee satisfaction</li><li>Build relationships with staff and clients</li><li>Create a welcoming and motivating environment for employees</li><li>Oversee and manage the full capacity of call center</li></ul><p><strong><u>Call Center Manager requirements</u></strong></p><ul><li>Minimum of 10 years of management experience</li><li>College degree preferred</li><li>Experience in shared and dedicated environment</li><li>Proficient in MS Office</li><li>Customer centric behavior</li><li>Strong people management and development skills</li><li>Ability to mentor, coach and motivate others</li><li>Strong communications and presentation skills</li></ul><p><br></p><p><br></p><p><br></p>

<p>The Call Center Team Leader will lead a dedicated outbound calling team responsible for driving sales and conversions for Parties, Memberships, and seasonal promotional campaigns across the Orange Wheels, Orange Hub, and Orange Seeds Nursery brands. The role combines hands-on outbound calling with team leadership, coaching, and performance reporting, ensuring the outbound function consistently delivers revenue targets while maintaining a high standard of guest experience on every call.</p><p>Key Responsibilities</p><p>Outbound Calling & Sales</p><ul><li><p>Personally handle outbound calls to drive sales of birthday parties, memberships, and seasonal/promotional offers across OW, OH, and OSN.</p></li><li><p>Achieve and exceed individual and team outbound sales/conversion targets set monthly.</p></li><li><p>Identify and qualify leads from CRM/database lists, walk-in enquiries, past guests, and marketing campaigns for proactive follow-up.</p></li><li><p>Handle objections professionally and convert enquiries into confirmed bookings and membership sign-ups.</p></li><li><p>Ensure accurate and timely data capture of every call outcome in the CRM/call system.</p></li></ul><p>Team Management & Training</p><ul><li><p>Lead, motivate, and manage the day-to-day performance of the outbound call center team.</p></li><li><p>Design and deliver structured training on outbound calling techniques, sales scripts, objection handling, and product/brand knowledge (parties, memberships, promotions) for new and existing team members.</p></li><li><p>Conduct regular call quality monitoring, live/recorded call audits, and provide coaching feedback to improve conversion rates.</p></li><li><p>Set individual targets for team members, track performance, and manage underperformance through structured improvement plans.</p></li><li><p>Roster and manage shift/call schedules to ensure adequate coverage across peak calling hours and seasonal campaign periods.</p></li></ul><p>Reporting & MIS</p><ul><li><p>Prepare and share daily call performance reports (calls made, connects, conversions, revenue) with management.</p></li><li><p>Compile weekly and monthly outbound sales reports with trend analysis, conversion ratios, and campaign-wise performance across OW, OH, and OSN.</p></li><li><p>Track and report on team-level and individual KPIs, highlighting risks, opportunities, and recommendations to improve outbound performance.</p></li><li><p>Coordinate with Marketing and Centre teams to align outbound calling campaigns with ongoing promotions and seasonal offers.</p></li><li><p>Maintain accurate documentation of scripts, call logs, and campaign outcomes for audit and continuity purposes.</p></li></ul><p>Candidate Requirements</p><p>Experience</p><ul><li><p>Minimum 5 years of outbound call Center experience, with a proven track record of outbound sales/conversion success.</p></li><li><p>Prior background in Airlines call Centers, Travel industry, or Hospitality strongly preferred.</p></li><li><p>Prior experience in a Team Leader / supervisory role managing outbound call Center agents is highly desirable.</p></li></ul><p>Skills & Competencies</p><ul><li><p>Strong outbound sales and persuasion skills, with the ability to convert calls into confirmed bookings/sign-ups.</p></li><li><p>Proven ability to train, coach, and motivate a team of outbound calling agents.</p></li><li><p>Strong analytical skills with the ability to build and present daily, weekly, and monthly performance reports.</p></li><li><p>Excellent verbal communication and telephone etiquette.</p></li><li><p>Working knowledge of CRM/call Center systems and MS Excel/Office tools for reporting.</p></li><li><p>Well organized, target-driven, and able to work under pressure during seasonal peak periods.</p></li></ul><p>Language Requirements</p><ul><li><p>Fluency in English and Arabic is mandatory (spoken and written).</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Identify and qualify leads from CRM/database lists, walk-in enquiries, past guests, and marketing campaigns for proactive follow-up.</p></li></ul>

<p>The Contact Center Manager is a multi-faceted individual whose passion for customer service is unquestionable. The incumbent is the company’s champion for delivering world class, ‘24/7’ service to a demanding clientele, who deem the ADGT solution as mission critical to their core business. The position is suited to an individual who thrives on problem resolution, who enjoys coaching/mentoring others and who will be the service conduit between existing clients and other internal stakeholders. • Leadership of Technical Support staff to optimize productivity and performance • Design and implement training plans to ensure adequacy of technical expertise and ‘soft’ skills as per Quality Assurance measures • Understanding and deployment of industry best practices • Resolution of escalated, complex issues • Lead/Chair daily team meetings (charged with reducing client issues/outages) • Develop and maintain formal business procedures for consistency and increased productivity • Implement methodologies to improve first call resolution • Manage customer perceptions, and build strong internal/external relationships • Identify technology requirements and other resources to maximize customer support effectiveness • Liaise with Operations and Human Resources in building and maintaining a qualified customer support team through innovative recruitment, training and development • Implement innovative scheduling models for guaranteed coverage at the lowest costs • Analyze customer support performance through various statistical and reporting methods</p><p>• Bachelor’s degree or community college diploma majoring in business or technology (post secondary education is mandatory) • Minimum 2 years’ experience leading a Customer Support Centre, or Call Center team • Minimum 5 years’ of IT experience in a service role • Superior verbal, written, presentation skills • Strong analytical skills related to solving critical problems in time-critical situations and managing client expectations • Solid technical background in networking, DBMS, QA or programming, MS Office. • This is a Day Shift position, but incumbent must be “on-call” and available 24/7, either as an escalation point for client issues or in a consultative capacity for Customer Support staff • Previous experience with performance metrics and SLA agreements a definite asset Desirable • Commercial Foxpro experience • Experience creating or supporting ATM or POS solutions would be an asset</p>

<p>The Contact Center Manager is a multi-faceted individual whose passion for customer service is unquestionable. The incumbent is the company’s champion for delivering world class, ‘24/7’ service to a demanding clientele, who deem the ADGT solution as mission critical to their core business. The position is suited to an individual who thrives on problem resolution, who enjoys coaching/mentoring others and who will be the service conduit between existing clients and other internal stakeholders. • Leadership of Technical Support staff to optimize productivity and performance • Design and implement training plans to ensure adequacy of technical expertise and ‘soft’ skills as per Quality Assurance measures • Understanding and deployment of industry best practices • Resolution of escalated, complex issues • Lead/Chair daily team meetings (charged with reducing client issues/outages) • Develop and maintain formal business procedures for consistency and increased productivity • Implement methodologies to improve first call resolution • Manage customer perceptions, and build strong internal/external relationships • Identify technology requirements and other resources to maximize customer support effectiveness • Liaise with Operations and Human Resources in building and maintaining a qualified customer support team through innovative recruitment, training and development • Implement innovative scheduling models for guaranteed coverage at the lowest costs • Analyze customer support performance through various statistical and reporting methods</p><p>• Bachelor’s degree or community college diploma majoring in business or technology (post secondary education is mandatory) • Minimum 2 years’ experience leading a Customer Support Centre, or Call Center team • Minimum 5 years’ of IT experience in a service role • Superior verbal, written, presentation skills • Strong analytical skills related to solving critical problems in time-critical situations and managing client expectations • Solid technical background in networking, DBMS, QA or programming, MS Office. • This is a Day Shift position, but incumbent must be “on-call” and available 24/7, either as an escalation point for client issues or in a consultative capacity for Customer Support staff • Previous experience with performance metrics and SLA agreements a definite asset Desirable • Commercial Foxpro experience • Experience creating or supporting ATM or POS solutions would be an asset</p>

<br><p>We are looking for a proactive and technically skilled Data Center Smart Hands (Hands & Feet) resource to provide onsite operational and physical support for a telecom client in Dubai. The role involves assisting remote IT teams with hardware handling, cabling, installations, troubleshooting, and maintaining data center infrastructure.<br></p><p><strong>Key Responsibilities</strong><br></p><ul><li><p>Provide onsite support in the data center for remote IT and network teams.</p></li><li><p>Perform rack and stack activities (installation, decommissioning, relocation of servers and network devices).</p></li><li><p>Handle cabling tasks (fiber and copper patching, labeling, tracing, and organizing).</p></li><li><p>Support hardware troubleshooting and replacement (servers, storage devices, network hardware).</p></li><li><p>Assist in power cycling, equipment reboots, and basic diagnostics as per instructions.</p></li><li><p>Maintain asset inventory and update documentation regularly.</p></li><li><p>Monitor environmental conditions (temperature, power, alerts) and report deviations.</p></li><li><p>Ensure compliance with data center safety, security, and access protocols.</p></li><li><p>Coordinate with vendors for hardware support and maintenance activities.</p></li><li><p>Provide timely updates and adhere to SLAs and shift schedules.<br></p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Experience in Data Center Operations / Smart Hands Support / IT Infrastructure Support.</p></li><li><p>Basic understanding of:</p><ul><li><p>Server hardware (Dell, HP, Cisco, etc.)</p></li><li><p>Networking devices (routers, switches, firewalls)</p></li><li><p>Cabling standards (fiber, Ethernet)</p></li></ul></li><li><p>Experience in rack & stack, patching, and physical hardware handling.</p></li><li><p>Familiarity with data center layout, power systems, and cooling.</p></li><li><p>Ability to follow technical instructions from remote teams.</p></li><li><p>Good documentation and reporting skills.</p></li><li><p>Physically fit for handling equipment and working in data center environments.</p></li></ul>

<ul><li><p>Lead the design, installation, and commissioning of high-efficiency cooling systems tailored for power-intensive AI data centers.</p></li><li><p>Spearhead the integration of scalable liquid cooling and direct-to-chip cooling solutions for high-density computing environments.</p></li><li><p>Design and deploy zero-water-consumption cooling systems to align with modern sustainability and environmental goals.</p></li><li><p>Apply <strong>Balanced Delta T</strong> optimization strategies to maximize thermal efficiency and minimize energy consumption.</p></li><li><p>Develop comprehensive preventative maintenance protocols and lead complex troubleshooting efforts for operational data centers.</p></li><li><p>Act as the primary technical authority on all cooling-related matters. Guide, mentor, and train our internal teams, building in-house capabilities from the ground up.</p></li><li><p>Collaborate with clients to assess their power and cooling requirements, translating their needs into robust, scalable engineering solutions.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Substantial, proven hands-on experience in the design, installation, and maintenance of enterprise or hyperscale data center cooling systems.</p></li><li><p>Deep practical knowledge of scalable liquid/chip cooling technologies.</p></li><li><p>Proven track record with zero-water-consumption cooling architectures.</p></li><li><p>Strong understanding and practical application of Balanced Delta T optimization.</p></li><li><p>Demonstrated ability to mentor teams, lead projects independently, and provide strategic engineering guidance.</p></li><li><p>Bachelor’s or Master’s degree in Mechanical Engineering, Thermodynamics, or a closely related field.</p></li><li><p>Exceptional analytical skills with the ability to troubleshoot complex thermal dynamics in high-density IT environments.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>General</p><ul><li><p>Makes patients and their families feel welcome in the hospital.</p></li><li><p>Exhibits care and service with empathy.</p></li><li><p>Provides personalized service by identifying regular patients, greeting patients by name and maintains their details.</p></li><li><p>Maintain the Key Result Areas (KRAs) / Key Performance Indicators (KPIs) related to each section as describing in details in “Orientation Checklist” in the appendices.</p></li><li><p>section Arranges for an interpreter as needed.</p></li><li><p>Recognizes patients in need of immediate medical attention and activates appropriate response systems.</p></li><li><p>Facilitates communication between Front Office Executives and patient/customer and other members of the health care discipline.</p></li><li><p>Coordinates customer care services beyond the reception area.</p></li><li><p>Relays feedback from patients and their families to the Front Office In Charge.</p></li><li><p>Greets patients and their families and enquires about the nature of their visit / call and implements appropriate course of action.</p></li><li><p>Protects patients' rights by maintaining confidentiality of personal and financial information.</p></li><li><p>Maintains operations by following policies and procedures, reporting needed changes to the Customer Relations Manager.</p></li><li><p>Contributes to team effort by accomplishing related results as needed</p></li><li><p>Competence is demonstrated in all performance output areas</p></li><li><p>Meet patient and customer expectations and maintain quality service principles&nbsp;</p></li><li><p>Manages complaints in a time sensitive manner&nbsp;</p></li><li><p>Document and resole complaint where applicable&nbsp;</p></li><li><p>Participate in Quality Improvement projects</p></li><li><p>Company values are demonstrated in behaviour</p></li><li><p>Participates in educational programs, in-service meetings and trainings as directed&nbsp;</p></li><li><p>Attends meetings as required</p></li></ul><br><ol start="2"><li><p>&nbsp;Customer Service&nbsp;</p></li></ol><ul><li><p>Recognizes patients in need of immediate medical attention and activates appropriate response systems.</p></li><li><p>Directs patients to the right department by escorting them.</p></li><li><p>Facilitates communication between Front Office Executives and patient/customer and other members of the health care discipline.</p></li><li><p>Coordinates customer care services beyond the reception area.</p></li><li><p>Conduct daily patient satisfaction survey</p></li><li><p>Conduct daily patient visit</p></li><li><p>Relays feedback from patients and their families to the Customer Relations Manager</p></li></ul><br><ol start="3"><li><p>&nbsp;Call Center</p></li></ol><ul><li><p>Answers incoming calls within 3 rings</p></li><li><p>Responds to callers' needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first call resolution.</p></li><li><p>Answers caller's questions at the same time tries to obtain full understanding of what information is being requested.</p></li><li><p>Understands the requirement of the callers and provides information accordingly. Provides accurate information about the services offered by the Hospital.</p></li><li><p>Directs calls to the appropriate department/individuals; both external &amp; internal calls.</p></li><li><p>Maintains an accurate telephone directory to ensure connecting callers to the desired destination.</p></li><li><p>Conducts appointment bookings for the clinics.</p></li><li><p>Provides physician referrals to callers.</p></li><li><p>Exhibits urgent call management techniques and diplomacy while dealing with difficult situations.</p></li><li><p>Responds to caller query/ problems within assigned level of authority.&nbsp;</p></li><li><p>Reports in a detailed and accurate manner to the Call Center Supervisor, when required.</p></li><li><p>Ensures the caller is on hold when transferring or briefly leaving the line and informs the caller prior to doing so.</p></li><li><p>Directs complaints to the concerned department and transfers extremely difficult callers to the Call Center Front Office In Charge</p><br></li></ul><ol start="4"><li><p>&nbsp;Outpatient Clinics</p></li></ol><ul><li><p>Registers new patients in the Information Technology system ensuring accurate information is collected and opens new medical record accordingly.</p></li><li><p>Messages are taken and delivered to appropriate individuals within set time frame&nbsp;</p></li><li><p>Telephone etiquette principles are followed&nbsp;</p></li><li><p>Patient demographic data and accurate eligibility details collected and entered into system as per company standards&nbsp;</p></li><li><p>Schedules appointments, collects payments, enters charges, performs back office work and issues receipts as specified in the duty rota.&nbsp;</p></li><li><p>Communicates all relevant information to Front Office In Charge on a daily basis.</p></li><li><p>Expedites flow of visitors/patients and ensures that each person receives customer care service that exceeds expectations by providing a welcoming environment.</p></li><li><p>Provides information about medical insurance coverage to patients and checks with the accounts/insurances department to ensure accurate information before sending the patient to the doctor.</p></li><li><p>Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.</p></li><li><p>Recognizes patients in need of immediate medical attention and activates appropriate response systems.</p></li><li><p>Patient / Customer are welcomed and received according to company procedure&nbsp;</p></li><li><p>Registration forms are signed and filed.&nbsp;</p></li><li><p>Insurance Card copies kept on patient files/system.&nbsp;</p></li><li><p>Patient attendance confirmed by entering data into the system as per company standards. Patient medical records requested where applicable.&nbsp;</p></li><li><p>Financial Consent Form signed by patient/legal guardian&nbsp;</p></li><li><p>Act as source of information about hospital/clinic services, policies and rules</p><br></li></ul><ol start="5"><li><p>&nbsp;Inpatient Wards</p></li></ol><ul><li><p>Patients are pre-admitted as per pre-admission procedure&nbsp;</p></li><li><p>Patients are informed of documentation required and relevant financial aspects, for admission&nbsp;</p></li><li><p>Patients are discharged as per procedure&nbsp;</p></li><li><p>Discharge records are completed and processed as per procedure&nbsp;</p><br></li></ul><ol start="6"><li><p>&nbsp;Billing</p></li></ol><ul><li><p>Generation of timely and accurate bills, receipts and refunds as per hospital policy.</p></li><li><p>Collecting and remitting cash.&nbsp;</p></li><li><p>Remit all the bills/ cash accurately to finance at the end of the shift&nbsp;</p></li><li><p>Generation of cash/credit summary and reports on a daily basis&nbsp;</p></li><li><p>Daily reconciliation of collection summary with cash remittance&nbsp;</p></li><li><p>Updating of patient accounts daily&nbsp;</p></li><li><p>Checking on interim bills and following up on patients for further deposits&nbsp;</p></li><li><p>Reconciliation of charges posted bills not raised on a daily basis</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ol><li><p>Ability to analyze and solve problems.</p><br><ol><li><p>Ability to demonstrate highly developed communication and organizational skills at all levels.</p></li></ol></li></ol><br><ol start="2"><li><p>Ability to manage difficult patient situations, responding promptly to the needs of the patient, soliciting feedback to improve service, responding to requests for service/assistance.</p></li></ol><br><ol start="3"><li><p>Ability to provide compassionate care that is respectful to patients' cultural preferences.</p></li></ol><br><ol start="4"><li><p>Ability to review procedures and implement new models of service delivery to satisfy Patient and Customer and organizational requirements.</p></li></ol><br><ol start="5"><li><p>Ability to work autonomously with minimal supervision and in a team within a complex clinical setting.</p></li></ol><br><ol start="6"><li><p>Administrative Skills: Attention to details, Good telephone etiquettes, Team player, Stress management and Time management skill.</p></li></ol><br><ol start="7"><li><p>Dedicated, polite, professional, light hearted, intelligent, trustworthy, empathetic, organized and able to multitask.</p></li></ol><br><ol start="8"><li><p>Demonstrated commitment to quality outcomes&nbsp;</p></li></ol><br><ol start="9"><li><p>Demonstrates knowledge and practice of confidentiality policy.&nbsp;</p></li></ol><br><ol start="10"><li><p>Diploma or Graduate in any discipline.</p></li></ol><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Handle inbound and outbound calls while maintaining a professional demeanor and positive attitude to ensure customer satisfaction.</li><li>Utilize active listening skills to accurately assess customer needs and provide tailored solutions, enhancing the customer experience.</li><li>Document customer interactions in detail using CRM software, ensuring accurate records for future reference and follow-up.</li><li>Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Degree in communications or business is a plus.</p></li><li><p>1-3 years of experience in a customer service or call center environment preferred, showcasing relevant skills.</p></li><li><p>Fluency in English is mandatory, with proficiency in additional languages being highly beneficial for diverse customer interactions.</p></li><li><p>Familiarity with CRM systems and technology tools to effectively manage customer interactions and data.</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p><p>Omorfia Group is continuously looking to connect with talented and passionate <strong>UAE Nationals (Emirati)</strong> who are interested in building a rewarding career within the beauty and wellness industry.</p><p><br></p><p>We are creating an Emirati Talent Pool for future opportunities across our brands in customer facing roles including <strong>Receptionist, Brand Ambassador, and Call Center Agent</strong>.</p><p><br></p><p>If you have excellent communication skills, enjoy interacting with people, and are passionate about delivering exceptional customer experiences, we would love to hear from you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><p>Welcome and assist customers in a professional and friendly manner.</p></li><li><p>Deliver exceptional customer service and create a positive guest experience.</p></li><li><p>Answer customer enquiries via phone, email, WhatsApp, or in person.</p></li><li><p>Schedule appointments and maintain accurate customer records.</p></li><li><p>Promote the company's services, products, and brand values.</p></li><li><p>Support customer engagement activities, events, and promotional campaigns.</p></li><li><p>Coordinate with internal teams to ensure smooth customer journeys.</p></li><li><p>Resolve customer concerns promptly and professionally.</p></li><li><p>Maintain confidentiality and follow company policies and service standards.</p><p><br></p></li></ul><p><strong>Requirements</strong></p><ul><li><p>UAE National (Emirati) with Family Book.</p></li><li><p>High School Diploma, Diploma, or Bachelor's Degree.</p></li><li><p>Fresh graduates are encouraged to apply.</p></li><li><p>Excellent communication skills in Arabic and English.</p></li><li><p>Strong interpersonal and customer service skills.</p></li><li><p>Professional appearance and positive attitude.</p></li><li><p>Basic knowledge of Microsoft Office applications.</p></li><li><p>Willingness to work flexible shifts, including weekends if required. Customer service, reception, and call centre roles are commonly offered with flexible schedules in the UAE.</p><p><br></p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Customer-focused mindset.</p></li><li><p>Strong communication and presentation skills.</p></li><li><p>Team player with a positive attitude.</p></li><li><p>Ability to multitask in a fast-paced environment.</p></li><li><p>Problem-solving and organizational skills.</p></li></ul><p></p></section>

<p>Required a professional salon trainer for our training center who is well versed with all the salon courses (Hair,make-up,nails etc.)</p>

<ul><li><p>Support 24x7 data center security operations, including alarm monitoring, incident response, and emergency handling.</p></li><li><p>Monitor and manage physical security systems such as Access Control, CCTV, Intrusion Detection, and Alarm Monitoring Systems.</p></li><li><p>Ensure compliance with security, safety, fire protection, and EHS standards across data center facilities.</p></li><li><p>Conduct security inspections, risk assessments, incident investigations, and corrective action tracking.</p></li><li><p>Support emergency preparedness, crisis management, and business continuity activities.</p></li><li><p>Coordinate with operations, facilities, EHS, and external stakeholders to maintain a secure and compliant environment.</p></li><li><p>Drive implementation of security governance, risk control measures, and operational best practices.</p></li><li><p>Conduct staff awareness sessions, security drills, and safety training programs.</p></li><li><p>Provide technical guidance and leadership for security operations at site, cluster, or regional level based on experience.</p></li><li><p>Ensure adherence to corporate security policies, regulatory requirements, and data center operational standards</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are seeking experienced Tech IDC Security professionals to support and lead security operations across mission-critical Data Center facilities. The role involves managing physical security systems, incident response, safety compliance, fire protection coordination, EHS governance, risk management, and ensuring uninterrupted 24x7 operations within data center environments.</p><br><ol><li><p>Data Center Security Operations</p></li><li><p>Physical Security Systems</p></li><li><p>Access Control Systems</p></li><li><p>CCTV & Surveillance</p></li><li><p>Alarm Monitoring & Incident Response</p></li><li><p>Risk Assessment & Risk Management</p></li><li><p>Fire Safety & Fire Protection Coordination</p></li><li><p>EHS (Environment, Health & Safety)</p></li><li><p>Emergency Response Management</p></li><li><p>Compliance & Audit Management</p></li><li><p>Security Governance</p></li><li><p>Critical Facilities / Mission Critical Environment</p></li></ol>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a hands-on <strong>Data Center Engineer</strong> to support and maintain critical IT infrastructure at our facility. You'll be responsible for the day-to-day operational health of servers, network hardware, and physical data center systems, ensuring maximum uptime and rapid resolution of incidents.</p><p>Key Responsibilities</p><ul><li><p>Perform installation, configuration, and maintenance of servers, storage, and networking equipment (racking/stacking, cabling, hardware swaps)</p></li><li><p>Monitor data center environment (power, cooling, physical security) and escalate anomalies</p></li><li><p>Conduct routine hardware diagnostics, break-fix support, and part replacements (disks, RAM, PSUs, NICs)</p></li><li><p>Support remote hands requests from global NOC/engineering teams</p></li><li><p>Maintain accurate asset inventory and documentation of all equipment changes</p></li><li><p>Follow strict change management, safety, and security procedures within the facility</p></li><li><p>Respond to and resolve incidents within defined SLAs</p></li><li><p>Coordinate with vendors for equipment delivery, RMA, and on-site repairs</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements</p><ul><li><p>[2–5] years of hands-on experience in a data center, NOC, or IT infrastructure environment</p></li><li><p>Working knowledge of server hardware (Dell/HPE/Lenovo), basic networking (switches, patch panels, cabling standards)</p></li><li><p>Familiarity with ticketing systems (ServiceNow, Jira, or similar)</p></li><li><p>Comfortable with physical work: lifting equipment, working in server rooms, rotating shifts</p></li><li><p>Basic Linux/Windows server troubleshooting a plus</p></li><li><p>Relevant certifications (CompTIA Server+, Network+, or vendor-specific) preferred but not required</p></li><li><p>Strong attention to detail and ability to follow strict operational procedures</p></li><li><p>English proficiency [add local language requirement if applicable, e.g. Arabic, English]</p></li></ul><p>What We Offer</p><ul><li><p>[Salary/benefits — health insurance, transport allowance, housing allowance if applicable in the region]</p></li><li><p>On-the-job training and certification support</p></li><li><p>Opportunity to work with global infrastructure teams</p></li></ul><p></p></section>