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???? We’re Hiring: Call Center Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Level: Mid-Level – Senior Level???? About UsWe are a customer experience–driven organization committed to delivering exceptional service through efficient, responsive, and high-quality contact center operations. Our teams collaborate across customer service, operations, sales, marketing, training, technology, and executive leadership to ensure seamless communication, strong customer satisfaction, and continuous service improvement.???? The Role We are seeking an experienced Call Center Manager to lead and optimize call center operations, ensuring high service quality, operational efficiency, and customer satisfaction. The ideal candidate will manage teams, improve performance metrics, implement service strategies, and drive continuous improvement across all customer contact channels.???? Key Responsibilities• Develop and implement call center strategies aligned with customer experience goals, service standards, and business objectives• Oversee daily call center operations including inbound, outbound, chat, email, and omni-channel support functions• Manage workforce planning, staffing levels, scheduling, and performance optimization to ensure service level targets are met• Monitor key performance indicators (KPIs) including average handling time, first call resolution, customer satisfaction (CSAT), net promoter score (NPS), service level adherence, and call quality• Lead training, coaching, and development programs for call center agents, supervisors, and team leaders• Analyze call data, customer feedback, and operational reports to identify trends, service gaps, and improvement opportunities• Implement quality assurance programs, call monitoring systems, and performance evaluation frameworks• Collaborate with IT, CRM, operations, sales, and marketing teams to improve customer journey and system efficiency• Handle escalation management, complex customer issues, and service recovery processes• Optimize call center technologies including CRM platforms, telephony systems, IVR systems, and workforce management tools• Ensure compliance with company policies, customer service standards, and data protection regulations• Prepare performance reports, dashboards, and strategic recommendations for senior leadership• Lead, mentor, and develop call center supervisors, team leaders, and customer service representatives while fostering a culture of accountability, empathy, and performance excellence✅ Requirements• Bachelor's degree in Business Administration, Communications, Customer Service Management, Marketing, or a related field• 5+ years of experience in call center management, customer service operations, or contact center leadership roles• 2+ years of experience managing call center teams or multi-channel customer support operations preferred• Strong understanding of call center operations, workforce management, CRM systems, and customer experience strategies• Experience with call center platforms, telephony systems, CRM tools, Microsoft Office Suite, and reporting dashboards• Familiarity with KPI management, quality assurance frameworks, and customer experience methodologies is advantageous• Strong leadership, communication, analytical, and problem-solving skills• Excellent stakeholder management, coaching, and team development abilities• Ability to manage high-volume customer interactions while ensuring quality, efficiency, and customer satisfaction• Ability to work independently in remote or hybrid operational environments???? What We Offer• Competitive compensation package• Professional development and customer experience leadership growth opportunities• Exposure to advanced contact center technologies and customer experience transformation initiatives• Flexible remote / hybrid work environment• Supportive culture focused on service excellence, teamwork, and continuous improvement• Opportunity to lead high-impact customer service operations and shape the customer experience strategy• Clear career progression within customer service, contact center leadership, operations management, and executive functions

???? We’re Hiring: Call Center Manager???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Level: Mid-Level – Senior Level???? About UsWe are a customer experience–driven organization committed to delivering exceptional service through efficient, responsive, and high-quality contact center operations. Our teams collaborate across customer service, operations, sales, marketing, training, technology, and executive leadership to ensure seamless communication, strong customer satisfaction, and continuous service improvement.???? The Role We are seeking an experienced Call Center Manager to lead and optimize call center operations, ensuring high service quality, operational efficiency, and customer satisfaction. The ideal candidate will manage teams, improve performance metrics, implement service strategies, and drive continuous improvement across all customer contact channels.???? Key Responsibilities• Develop and implement call center strategies aligned with customer experience goals, service standards, and business objectives• Oversee daily call center operations including inbound, outbound, chat, email, and omni-channel support functions• Manage workforce planning, staffing levels, scheduling, and performance optimization to ensure service level targets are met• Monitor key performance indicators (KPIs) including average handling time, first call resolution, customer satisfaction (CSAT), net promoter score (NPS), service level adherence, and call quality• Lead training, coaching, and development programs for call center agents, supervisors, and team leaders• Analyze call data, customer feedback, and operational reports to identify trends, service gaps, and improvement opportunities• Implement quality assurance programs, call monitoring systems, and performance evaluation frameworks• Collaborate with IT, CRM, operations, sales, and marketing teams to improve customer journey and system efficiency• Handle escalation management, complex customer issues, and service recovery processes• Optimize call center technologies including CRM platforms, telephony systems, IVR systems, and workforce management tools• Ensure compliance with company policies, customer service standards, and data protection regulations• Prepare performance reports, dashboards, and strategic recommendations for senior leadership• Lead, mentor, and develop call center supervisors, team leaders, and customer service representatives while fostering a culture of accountability, empathy, and performance excellence✅ Requirements• Bachelor's degree in Business Administration, Communications, Customer Service Management, Marketing, or a related field• 5+ years of experience in call center management, customer service operations, or contact center leadership roles• 2+ years of experience managing call center teams or multi-channel customer support operations preferred• Strong understanding of call center operations, workforce management, CRM systems, and customer experience strategies• Experience with call center platforms, telephony systems, CRM tools, Microsoft Office Suite, and reporting dashboards• Familiarity with KPI management, quality assurance frameworks, and customer experience methodologies is advantageous• Strong leadership, communication, analytical, and problem-solving skills• Excellent stakeholder management, coaching, and team development abilities• Ability to manage high-volume customer interactions while ensuring quality, efficiency, and customer satisfaction• Ability to work independently in remote or hybrid operational environments???? What We Offer• Competitive compensation package• Professional development and customer experience leadership growth opportunities• Exposure to advanced contact center technologies and customer experience transformation initiatives• Flexible remote / hybrid work environment• Supportive culture focused on service excellence, teamwork, and continuous improvement• Opportunity to lead high-impact customer service operations and shape the customer experience strategy• Clear career progression within customer service, contact center leadership, operations management, and executive functions

Company: IIQAF Group<br><br>Location: Dubai, United Arab Emirates<br><br>Industry: Hospitality<br><br>Employment Type: Full-Time<br><br>Salary: AED 6,000 – AED 7,000 per month<br><br>Job Summary<br><br>IIQAF Group is seeking a professional, customer-focused, and motivated Call Center Agent to join our growing hospitality team in Dubai. The ideal candidate will handle inbound and outbound customer calls, provide exceptional customer service, resolve guest inquiries, process reservations, manage complaints professionally, and ensure every customer receives a positive experience.<br><br>This role is ideal for individuals with excellent communication skills, strong problem-solving abilities, and previous experience in a call center, customer support, customer service, hospitality, hotel reservations, or guest relations.<br><br>Key Responsibilities<br><br>Handle high volumes of inbound and outbound customer calls professionally. Respond to customer inquiries via phone, email, and live chat. Provide accurate information about hospitality services, reservations, bookings, promotions, and company policies. Process hotel reservations, booking modifications, cancellations, and customer requests. Resolve customer complaints efficiently while maintaining excellent customer satisfaction. Maintain detailed customer records using CRM software and call center systems. Escalate complex customer issues to supervisors when required. Follow call center quality assurance standards and service level agreements (SLAs). Meet daily, weekly, and monthly call handling and customer satisfaction targets. Build positive relationships with guests through outstanding customer support. Coordinate with hotel operations, front office, housekeeping, reservations, and other departments. Verify customer information and update records accurately. Promote company services, loyalty programs, and special hospitality offers. Maintain confidentiality of customer information. Stay updated on company services, policies, and hospitality industry standards.<br><br>Required Qualifications<br><br>High school diploma or equivalent; bachelor's degree is an advantage. Previous experience as a Call Center Agent, Customer Service Representative, Customer Support Executive, Contact Center Agent, Guest Service Agent, or Customer Care Executive preferred. Experience in the hospitality, hotel, travel, tourism, or customer service industry is highly desirable. Excellent verbal and written communication skills in English. Additional languages such as Arabic, Hindi, Urdu, or Filipino are an advantage. Strong telephone etiquette and active listening skills. Excellent interpersonal and conflict-resolution abilities. Ability to work under pressure in a fast-paced call center environment. Proficiency in Microsoft Office and CRM software. Strong organizational and multitasking skills. Flexible to work shifts, weekends, and public holidays.<br><br>Benefits<br><br>Performance-based incentives Medical insurance Paid annual leave Career growth opportunities Professional training and development Friendly and multicultural work environment

<p>We are hiring a Call Center Agent to handle inbound and outbound calls, assist customers, and provide information about products and services. The candidate should have good communication skills and a customer-focused attitude.</p> <p>Requirements:</p> <p>Good communication and listening skills<br /> Basic computer knowledge<br /> Ability to handle customer queries professionally<br /> Previous call center experience preferred<br /> Freshers may apply</p> <p>Please share your CV to the HR email: Kratilink1990@gmail.com</p>

<p>Now Hiring: Call Center Agent</p> <p>We are looking for enthusiastic and customer-focused Call Center Agents to join our team.</p> <p>Your Role:<br /> • Handle inbound and outbound customer calls<br /> • Respond to inquiries and provide support<br /> • Maintain accurate customer records<br /> • Ensure excellent customer service at all times</p> <p>What We Need:<br /> • Freshers may apply<br /> • Good communication skills<br /> • Basic computer knowledge<br /> • Positive attitude and customer-oriented approach</p> <p>Location: UAE<br /> Full-Time Position</p> <p>Interested candidates can send their CV to the Email: mehraparam91@gmail.com</p>

<p>We are looking for a motivated Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, and provide information about company products and services. The ideal candidate should have good communication skills and a customer-focused attitude.</p> <p>Key Responsibilities</p> <p>Answer incoming customer calls and respond to inquiries</p> <p>Make outbound calls when required</p> <p>Provide accurate information about products and services</p> <p>Maintain a high level of customer satisfaction</p> <p>Requirements</p> <p>Good communication and listening skills</p> <p>Basic computer and data entry skills</p> <p>Ability to handle calls professionally and calmly</p> <p>Strong problem-solving skills and positive attitude</p> <p>Qualifications</p> <p>Previous call center or customer service experience is an advantage but not required</p> <p>interested candidates are requested to send their CV via Whatsapp Number : 0529456306</p>

<p>We are looking for a motivated Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, and provide information about company products and services. The ideal candidate should have good communication skills and a customer-focused attitude.</p> <p>Key Responsibilities</p> <p>Answer incoming customer calls and respond to inquiries</p> <p>Make outbound calls when required</p> <p>Provide accurate information about products and services</p> <p>Maintain a high level of customer satisfaction</p> <p>Requirements</p> <p>Good communication and listening skills</p> <p>Basic computer and data entry skills</p> <p>Ability to handle calls professionally and calmly</p> <p>Strong problem-solving skills and positive attitude</p> <p>Qualifications</p> <p>Previous call center or customer service experience is an advantage but not required</p> <p>interested candidates are requested to send their CV via Whatsapp Number : 0529456306</p>

<p><strong><u>Call Center Manager duties and responsibilities:</u></strong></p><ul><li>Manage the call center to achieve quantitative and qualitative objectives</li><li>Plan and implement the overall strategy</li><li>Track and measure productivity and compare to benchmarks</li><li>Offer solutions for improvement</li><li>Identify bottlenecks and suggest solutions</li><li>Manage and train other call center staff</li><li>Ensure employee satisfaction</li><li>Build relationships with staff and clients</li><li>Create a welcoming and motivating environment for employees</li><li>Oversee and manage the full capacity of call center</li></ul><p><strong><u>Call Center Manager requirements</u></strong></p><ul><li>Minimum of 10 years of management experience</li><li>College degree preferred</li><li>Experience in shared and dedicated environment</li><li>Proficient in MS Office</li><li>Customer centric behavior</li><li>Strong people management and development skills</li><li>Ability to mentor, coach and motivate others</li><li>Strong communications and presentation skills</li></ul><p><br></p><p><br></p><p><br></p>

Job Summary We are seeking a customer-focused Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide excellent customer service while maintaining high levels of professionalism and efficiency. Key Responsibilities Handle inbound and outbound customer calls professionally. Respond to customer inquiries and provide accurate information about products and services. Resolve customer complaints and escalate complex issues when required. Record customer interactions and update CRM systems accurately. Follow up with customers regarding requests, complaints, or service updates. Achieve individual and team performance targets. Maintain a high level of customer satisfaction and service quality. Requirements High School Diploma or Bachelor's Degree preferred.1–3 years of experience in a Call Center, Customer Service, or Contact Center environment. Excellent communication skills in English; Arabic is an advantage. Strong problem-solving and customer-handling skills. Proficiency in Microsoft Office and CRM systems. Ability to work in shifts, including weekends if required. Key Skills Customer Service Call Handling Complaint Resolution Communication Skills CRM Systems Active Listening Problem Solving Time Management Multitasking<br>Regards TASC Recruitment Team

Job Summary We are seeking a customer-focused Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide excellent customer service while maintaining high levels of professionalism and efficiency. Key Responsibilities Handle inbound and outbound customer calls professionally. Respond to customer inquiries and provide accurate information about products and services. Resolve customer complaints and escalate complex issues when required. Record customer interactions and update CRM systems accurately. Follow up with customers regarding requests, complaints, or service updates. Achieve individual and team performance targets. Maintain a high level of customer satisfaction and service quality. Requirements High School Diploma or Bachelor's Degree preferred.1–3 years of experience in a Call Center, Customer Service, or Contact Center environment. Excellent communication skills in English; Arabic is an advantage. Strong problem-solving and customer-handling skills. Proficiency in Microsoft Office and CRM systems. Ability to work in shifts, including weekends if required. Key Skills Customer Service Call Handling Complaint Resolution Communication Skills CRM Systems Active Listening Problem Solving Time Management Multitasking<br>Regards TASC Recruitment Team

Job Summary We are seeking a customer-focused Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide excellent customer service while maintaining high levels of professionalism and efficiency. Key Responsibilities Handle inbound and outbound customer calls professionally. Respond to customer inquiries and provide accurate information about products and services. Resolve customer complaints and escalate complex issues when required. Record customer interactions and update CRM systems accurately. Follow up with customers regarding requests, complaints, or service updates. Achieve individual and team performance targets. Maintain a high level of customer satisfaction and service quality. Requirements High School Diploma or Bachelor's Degree preferred.1–3 years of experience in a Call Center, Customer Service, or Contact Center environment. Excellent communication skills in English; Arabic is an advantage. Strong problem-solving and customer-handling skills. Proficiency in Microsoft Office and CRM systems. Ability to work in shifts, including weekends if required. Key Skills Customer Service Call Handling Complaint Resolution Communication Skills CRM Systems Active Listening Problem Solving Time Management Multitasking<br>Regards TASC Recruitment Team

<p>We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p> <p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.</p> <p>Call Center Representative Responsibilities:<br /> Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.<br /> Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.<br /> Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.<br /> Building lasting relationships with clients and other call center team members based on trust and reliability.</p> <p>Share your CV on this WhatsApp: +971525577101</p>

<p>We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p> <p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.</p> <p>Call Center Representative Responsibilities:<br /> Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.<br /> Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.<br /> Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.<br /> Building lasting relationships with clients and other call center team members based on trust and reliability.</p> <p>Share your CV on this WhatsApp: +971525577101</p>

<p>We are hiring a Call Center Operator. Freshers may apply.</p> <p>Responsibilities:</p> <p>Handle incoming and outgoing calls<br /> Respond to customer inquiries<br /> Provide accurate information and support<br /> Record customer details and feedback<br /> Maintain call logs and reports</p> <p>Requirements:</p> <p>Freshers can apply<br /> Good communication skills (English required)<br /> Basic computer knowledge<br /> Polite and customer-focused attitude<br /> Ability to work under pressure</p> <p>Interested candidates should send their CV to: +971582297907</p>

Company Description OnTime Group is a UAE-based organization with over 20 years of experience providing a wide range of services that simplify the lives of businesses and individuals. The group is recognized as the first company in the Middle East to offer government services through the private sector and serves more than 1 million clients annually. Its success is built on expert knowledge, careful planning, hands-on experience, rapid service delivery, and adherence to international standards. OnTime Group operates multiple specialized entities, including OnTime Government Services, OnTime Business Setup, OnTime Healthcare, OnTime Property Registration, OnTime Visa, and other service-focused companies. Team members join a professional environment dedicated to efficiency, innovation, and high-quality customer experiences.<br>Role Description The Call Center Representative – Arabic Speaker is a full-time, on-site role based in Dubai, United Arab Emirates. The role involves answering inbound calls, making outbound calls when required, and providing clear, accurate information about OnTime Group services in Arabic and English. The representative will handle customer inquiries, resolve issues, process requests, and update records in internal systems while following established procedures and service standards. Daily responsibilities include documenting interactions, escalating complex cases to the appropriate departments, and ensuring each customer receives courteous and efficient support. The role also requires collaborating with colleagues, adhering to call center performance targets, and maintaining confidentiality and professionalism in all interactions.<br>Qualifications Strong customer service and customer support skills, with a focus on customer satisfaction. Excellent interpersonal skills and the ability to communicate clearly and professionally with diverse clients. Solid computer literacy, including proficiency with call center systems, CRM tools, and basic office software. Fluency in Arabic and good command of English, both spoken and written. Prior experience as a Call Center Representative or in a customer-facing role is preferred. Ability to work on-site in Dubai, handle high call volumes, and manage time effectively. Strong problem-solving skills, attention to detail, and a positive, service-oriented attitude. High school diploma or equivalent; further education in business, communications, or related fields is an advantage.

Company Description Unique Homes Worldwide Properties LLC / يونيك هومز ورلدوايد العقارية ذ.م.م is a leading real estate agency based in Abu Dhabi, serving clients across Abu Dhabi and Dubai. The company offers comprehensive real estate solutions, including property sales, leasing, marketing, facility and property management, maintenance, and fit-out services. Unique Homes is listed with prominent property developers such as Al Dar, Bloom, Imkan Properties, and Emaar. The agency also collaborates with major banks including ADIB, ADCB, FAB, DIB, and Al Hilal Bank, providing clients with integrated and reliable real estate and financial services. This environment offers team members exposure to a diverse portfolio of properties and partnerships in the UAE market.<br>Role Description This is a full-time, on-site Call Center Agent role based in Abu Dhabi. The Call Center Agent will handle inbound and outbound calls, respond to inquiries about property listings and services, and provide accurate information to prospective and existing clients. Daily tasks include supporting clients with sales and leasing queries, scheduling property viewings, coordinating with internal teams, and documenting all interactions in the system. The role involves following up with leads, maintaining high levels of customer satisfaction, and adhering to company processes for call handling and data entry. The agent will also assist in resolving basic service issues, escalating complex matters when needed, and contributing to a professional and responsive client experience.<br>Qualifications<br> Experience in customer-facing roles such as Customer Service Representatives and Customer Support, with a focus on real estate or service-oriented industries. Demonstrated ability to maintain high levels of Customer Satisfaction through clear communication, timely follow-up, and problem-solving. Strong Interpersonal Skills, including active listening, empathy, and the ability to interact professionally with diverse clients and colleagues. Solid Computer Literacy, including proficiency in call center systems, CRM tools, email, and basic office software. Excellent verbal and written communication skills in English; Arabic language skills are an advantage. Ability to work on-site in Abu Dhabi, manage high call volumes, and prioritize tasks in a fast-paced environment. Previous experience in a call center or real estate setting is preferred but not mandatory. High school diploma or equivalent required; further education in business, communications, or related fields is beneficial.

Company Description DR. SUNNY HOME HEALTHCARE is a healthcare provider focused on delivering quality home-based medical services to individuals and families. The organization aims to support patients in the comfort of their homes by coordinating care with medical professionals and support staff. DR. SUNNY HOME HEALTHCARE emphasizes responsive communication and reliable service to meet patient and caregiver needs. Team members work in a collaborative environment where patient safety, dignity, and confidentiality are central priorities.<br>Role Description This full-time Night Shift Call Center role is an on-site position based in Sharjah. The team member will handle inbound and outbound calls, respond to patient and caregiver inquiries, and provide clear information about services, appointments, and basic procedures. Daily tasks include documenting call details in the system, routing calls to appropriate departments or medical staff, and following established protocols for urgent or escalation cases. The role also involves updating records, verifying patient information, and maintaining professional, calm communication during all interactions. The individual will work closely with colleagues to ensure continuous coverage and consistent service quality throughout the night shift.<br>Qualifications<br> Strong Customer Support and Customer Service skills, with a focus on empathy and professionalism. Effective Communication abilities, including clear spoken and written English; additional language skills are an advantage. Experience with Contact Centers or call center environments, including familiarity with call handling systems. Good Computer Literacy, including the ability to use CRM or healthcare-related software and basic office applications. Previous experience in healthcare, home care, or related service industries is beneficial. Ability to work night shifts on-site in Sharjah and maintain reliability and punctuality. Strong organizational skills, attention to detail, and the ability to follow procedures and confidentiality standards.

<p>CALL CENTER AGENT – HIRING NOW</p> <p>We are currently hiring a Call Center Agent to handle customer calls, provide support, and ensure excellent service delivery. This is a great opportunity for individuals who are confident, well-spoken, and interested in customer service. Freshers can apply, and training will be provided for suitable candidates.</p> <p>Job Overview</p> <p>The Call Center Agent will be responsible for handling inbound and outbound calls, assisting customers with inquiries, and providing accurate information in a professional and timely manner.</p> <p>Key Responsibilities<br /> Handle inbound and outbound customer calls<br /> Provide accurate information and support to customers<br /> Resolve customer queries and complaints professionally<br /> Maintain call records and update customer information<br /> Follow communication scripts and company guidelines<br /> Ensure high levels of customer satisfaction<br /> Escalate issues to supervisors when required<br /> Requirements<br /> Freshers can apply<br /> Good communication and interpersonal skills<br /> Confident and clear speaking ability<br /> Basic computer knowledge<br /> Ability to work in a fast-paced environment<br /> Positive attitude and customer-focused mindset<br /> What We Offer<br /> Competitive salary package<br /> Visa and benefits as per UAE Labor Law<br /> Training provided for suitable candidates<br /> Career growth opportunities<br /> Supportive and professional work environment<br /> Job Details</p> <p>Position: Call Center Agent<br /> Employment Type: Full-Time<br /> Location: UAE</p> <p>How to Apply</p> <p>Send your CV via WhatsApp: +971 54 285 .2378</p> <p>Apply now! Limited vacancies available.</p>

<p>CALL CENTER AGENT – HIRING NOW</p> <p>We are currently hiring a Call Center Agent to handle customer calls, provide support, and ensure excellent service delivery. This is a great opportunity for individuals who are confident, well-spoken, and interested in customer service. Freshers can apply, and training will be provided for suitable candidates.</p> <p>Job Overview</p> <p>The Call Center Agent will be responsible for handling inbound and outbound calls, assisting customers with inquiries, and providing accurate information in a professional and timely manner.</p> <p>Key Responsibilities<br /> Handle inbound and outbound customer calls<br /> Provide accurate information and support to customers<br /> Resolve customer queries and complaints professionally<br /> Maintain call records and update customer information<br /> Follow communication scripts and company guidelines<br /> Ensure high levels of customer satisfaction<br /> Escalate issues to supervisors when required<br /> Requirements<br /> Freshers can apply<br /> Good communication and interpersonal skills<br /> Confident and clear speaking ability<br /> Basic computer knowledge<br /> Ability to work in a fast-paced environment<br /> Positive attitude and customer-focused mindset<br /> What We Offer<br /> Competitive salary package<br /> Visa and benefits as per UAE Labor Law<br /> Training provided for suitable candidates<br /> Career growth opportunities<br /> Supportive and professional work environment<br /> Job Details</p> <p>Position: Call Center Agent<br /> Employment Type: Full-Time<br /> Location: UAE</p> <p>How to Apply</p> <p>Send your CV via WhatsApp: +971 54 285 .2378</p> <p>Apply now! Limited vacancies available.</p>

Company Description i SON Xperiences is a customer engagement and AI solutions company that blends advanced technology with human-centered service. The organization focuses on transforming businesses through AI-powered tools that enhance efficiency, innovation, and seamless customer experiences. As pioneers in AI-driven customer engagement, i SON Xperiences helps clients scale operations, optimize performance, and deliver interactions that feel personal and meaningful. Team members join a future-focused environment where AI and human empathy work together to redefine how organizations connect with their customers.<br>Role Description The Call Center Team Lead (Fintech) is a full-time on-site role based in Dubai, responsible for supervising a team of customer service representatives supporting fintech products and services. Day-to-day tasks include monitoring team performance, managing schedules, ensuring adherence to call center standards, and guiding the team in resolving customer queries efficiently and accurately. The role involves coaching and mentoring team members, conducting performance reviews, and providing regular feedback to improve service quality and customer satisfaction. The Team Lead collaborates with management and other departments to escalate complex issues, implement process improvements, and align the team’s activities with business goals. This position also requires preparing reports, tracking key metrics, and ensuring compliance with company policies and regulatory requirements in the fintech domain.<br>Qualifications<br> <br>Candidates should possess strong Interpersonal Skills and Customer Service capabilities to lead teams and provide high-quality support. Candidates should possess solid Communication skills to interact clearly with customers, team members, and stakeholders. Candidates should possess Analytical Skills and a focus on Customer Satisfaction to monitor performance, interpret data, and drive service improvements. Experience leading call center or customer support teams, ideally within fintech or financial services. Knowledge of fintech products, digital payments, or financial regulations is an advantage. Ability to work in a fast-paced, target-driven environment and manage multiple priorities effectively. Proficiency with call center systems, CRM tools, and basic reporting in Excel or similar platforms. Relevant diploma or degree in business, finance, communications, or a related field preferred.