وظائف مؤهلات عليا في الإمارات

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Customer Service Manager - Client Experience&nbsp;<br>Corporate Banking</p><br><p>CIBG Customer Service Relationship Manager will be solely responsible to answer / resolve customer queries, enquiries, complaints etc. by effectively coordinating with the relevant supporting units and freeing up RMs/ARMs time pertaining to Customer Service Issues, thereby helping Large Corporate RMs to get additional business within CIBG Large Corporates.</p><br><p>•&nbsp;&nbsp;&nbsp;&nbsp;Act as focal point of contact for all Non -Trade related Corporate queries such a Remittance, Cheque clearing, account opening etc.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Support Team Leader / Customer Service Manager to execute all necessary actions to assure a high quality of customer service for Corporate customers<br>•&nbsp;&nbsp;&nbsp;&nbsp;Adherence to Unit’s SLAs and ensuring highest level of customer service to Corporate Clients<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure to timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ability to clearly identify Root Cause and propose process improvements&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Timely logging of all queries in CRM&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Provide highest level of service to Corporate Customers both in UAE &amp; overseas<br>•&nbsp;&nbsp;&nbsp;&nbsp;Understand client needs in order to effectively service the customers<br>•&nbsp;&nbsp;&nbsp;&nbsp;Be well versed with product, services, solutions of the Bank’s offering, as well as on problem resolution, escalation processes and problem tracking mechanism<br>•&nbsp;&nbsp;&nbsp;&nbsp;Support implementation of necessary applications and processes to automate the whole process, to minimize time response and to assure a proper identification and monitoring of problem resolution.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Complete understanding of back office processes vital to structure a seamless solution and appropriate customer service.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ability to analyze root of problems and define escalation processes and to track problem resolution&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;University graduate preferable with minimum 3 - 5 years’ experience in Corporate Customer service&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Prior Cash management and operations experience of 2yrs – FI experience will be an added advantage<br>•&nbsp;&nbsp;&nbsp;&nbsp;Exceptional communication skills with complete command over spoken and written English &amp; Arabic&nbsp;</p><br><br>Responsibilities:<br><ul><li>Ensure service levels are maintained through timely and appropriate response to customer queries</li></ul><ul><li>As a Service Partner, work together with Product Sales, LC Relationship Managers (RM/ARM), Operations and other key internal stakeholders to identify opportunities for process improvements </li></ul><ul><li>Deliver proactive, reliable and excellent service to clients within portfolio by understanding clients' needs and exceeding their expectations. </li></ul><ul><li>Build relationships and rapport with all clients at the transactional / operational level.</li></ul><ul><li>Identify opportunities to sell MB products and services, referring them to the appropriate staff</li></ul><ul><li>Provide feedback for improving Knowledgebase where appropriate</li></ul><br>Qualifications:<br><ul><li>University graduate with preferably a minimum of 3-4 years relevant working experience</li></ul><ul><li>Experience of supporting / servicing Large Corporate Customers (Top Tier Customers of the Corporate Banking Sector) will be preferred.</li></ul><ul><li>Basic knowledge of Liquidity (Pooling / Cash Concentration) will be a plus.</li></ul><ul><li>Computer literate with ability to learn processing and customer service applications (CRM, etc)</li></ul><ul><li>Intermediate level of product knowledge i.e. Cash/ Trade</li></ul><ul><li>Good command of spoken and written English. Arabic advantageous</li></ul><ul><li>Keen listener, effective interpersonal &amp; communication skills and team player</li></ul><ul><li>Good analytical and problem solving skills</li></ul><ul><li>Service-orientated, thoroughness, good organizational skills </li></ul><ul><li>Posses positive attitude &amp; willingness to learn &amp; take ownership</li></ul><ul><li>Direct Customer Service experience is an advantage </li></ul><ul><li>Actively looking for ways to improve processes</li></ul><ul><li>Ability to work under pressure </li></ul><ul><li>Fast learner, energetic, and results-oriented.</li></ul><ul><li>Ability to multi-task and adapt to any situation or change</li></ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

- To ensure that customer experience with Telesales staff teams in UAE and different COE locations is of a superior nature by continuously monitoring calls and providing feedback and related coaching to frontline liners in order to enhance service quality.<br><br>- To manage the team and ensure that all activities are directed to meeting targets.<br><br>- To develop and implement strategies and objectives as well as set challenging target and ensure that these targets are achieved.<br><br>- To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.<br><br>- University Graduate (preferably with some finance / banking or math’s component).<br><br>- Excellent communication skills.<br><br>- Min 3 years’ experience in a sales / service environmen experience in an add), previous work in a role of Quality Assurance or Service Quality is an added advantage as well.<br><br>- Proven excellent listening skills.<br><br>- Analytical and conscious to detail.<br><br>- Computer literate.<br><br>- Positive attitude.<br><br>- Full knowledge of banks products, process and system information.<br><br>-

<ul><li><p>To receive, verify, issue consumables and maintain stock level.</p></li><li><p>To have effective control on workshop tools, manuals etc.</p></li><li><p>To ensure and maintain all the equipment’s are calibrated as per specified norms and records-maintained calibration in co-ordination with Service Engineer (Equipment) .</p></li><li><p>To ensure that all equipment’s are serviced/repaired regularly, and records are maintained properly.</p></li><li><p>To arrange for all Tools & Equipment’s calibration in co-ordination with Service Engineer (Equipment)</p></li><li><p>To ensure that LPO’s are issued as per the guidelines.</p></li><li><p>To ensure that LPO’s are issued as per the guidelines for sublet and jobs are done on time</p></li><li><p>Maintaining, stocking, service supply materials/uniforms/shoes/protective gears etc.</p></li><li><p>Co-ordination with laundry and ensure clean uniforms for the staff</p></li><li><p>Co-ordination with all vendors for all the supplies in time</p></li><li><p>Submit monthly stock levels to NSD.</p></li><li><p>To ensure compliance of Municipality regulations and maintaining of laboratory reports</p></li><li><p>Maintain proper paint/paint materials stock</p></li><li><p>Ensure service supply materials are supplied only based on job requirement to avoid wastages.</p></li><li><p>Ensure that self-life items are not wasted through proactive inventory management</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Educational Qualification</strong></p><ul><li><p>University Graduate</p></li></ul><p><strong>Work Experience</strong></p><ul><li><p>3 to 5 years’ experience in Auto W/S Store Management/Automobile Dealer/Workshop</p></li></ul><p><strong>Competencies</strong></p><ul><li><p>Computer skills</p></li></ul><p><strong>Languages</strong></p><ul><li><p>Basic English</p></li></ul></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>Job Purpose</span></span><p><span><span>To delight internal and external customers over the phone ( inbound &amp; outbound -call back)</span></span></p><br><ul><li><span><span>Interact with customers over the phone, chat , email to understand their banking needs.</span></span></li><li><span><span>Provide excellent customer service to achieve customer loyalty.</span></span></li><li><span><span>Resolve problems over the live chat, email or telephone.</span></span></li><li><span><span>Convert sales opportunities in order to meet financial targets.</span></span></li><li><span><span>Clarify and explain procedures and products over the telephone.</span></span></li><li><span><span>Capture and report customer feedback towards continual product development.</span></span></li></ul><br><span><span>Key Result Areas&nbsp;</span></span><p><span><span>Achieve the required KPI set in term of</span></span></p><br><p><span><span>Adherence</span></span></p><br><p><span><span>CRD</span></span></p><br><p><span><span>AHT</span></span></p><br><p><span><span>Quality score</span></span></p><br><p><span><span>post call suveuy</span></span></p><br><p><span><span>NPS</span></span></p><br><br><span><span>Key Result Areas (Continued)</span></span><ul><li><span><span>Operates in a Call Centre environment where the interface with customers is over the telephone.</span></span></li><li><span><span>Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.</span></span></li><li><span><span>Mostly related to explaining procedures or providing information regarding retail banking products.</span></span></li><li><span><span>Also involves root cause analysis and reversals of charges and fees when necessary.</span></span></li></ul><br><span><span>Knowledge, Skills and Experience</span></span><br><span><span>Knowledge, Skills and Experience (Continued)</span></span><ul><li><span><span>University Graduate (preferably with some finance / banking or maths component).</span></span></li><li><span><span>1 – 3 years experience</span></span></li><li><span><span>Very customer focused</span></span></li><li><span><span>Computer literate</span></span></li><li><span><span>Excellent communication skills</span></span></li><li><span><span>Strong listening skills.</span></span></li></ul><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<p>The Senior Planning Manager will work with the Project Team to develop effective programmes and ensure these are monitored within the performance and management framework established for the development, thereby ensuring overall team success for timely delivery of projects, while minimising claims and disputes between project stakeholders. He will lead, manage and motivate Planning Team as well as to make a high-level contribution to the Management team.</p><p><br></p><p><strong>Qualifications</strong></p><ul><li>Tertiary qualification (University Graduate) in either Project Management, Building Management, Quantity Surveying, Engineering, Architecture or similar plus a minimum of 10 years relevant experience in a planning / project management role</li><li>Extensive experiential learning in the construction industry (15 years plus)</li><li>Progressively increased responsibility over career duration</li><li>Relevant projects of an appropriate scale (mixed-use residential, hotel, villas)</li><li>KSA experience preferred</li></ul><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Implement best practice for planning functions in KSA branch, ensuring the availability of a forum for planning discussions and development</li><li>Assist in compiling project proposals and offer advise on staffing allocations</li><li>Manage IT and software requirements for the planning department and offer guidance to leadership in this regard</li><li>Manage and motivate colleagues and the planning team</li><li>Monitor training requirements for the Planning Team and make recommendations to leadership in this regard</li><li>Develop initiation programmes and detailed plans for all development phases</li><li>Develop an overall development project progress control system for all phases</li><li>Effectively present project plans to stakeholders.</li></ul><p><br></p><p><strong>Preferred Skills</strong></p><ul><li>Active membership of a relevant professional institution is an additional consideration</li></ul><p><br></p><p>Only shortlisted candidates will be contacted.</p>

Job Purpose To delight internal and external customers over the phone ( inbound & outbound -call back)<br>- Interact with customers over the phone, chat , email to understand their banking needs.<br>- Provide excellent customer service to achieve customer loyalty.<br>- Resolve problems over the live chat, email or telephone.<br>- Convert sales opportunities in order to meet financial targets.<br>- Clarify and explain procedures and products over the telephone.<br>- Capture and report customer feedback towards continual product development.<br><br>Key Result Areas Achieve the required KPI set in term of<br>Adherence<br>CRD<br>AHT<br>Quality score<br>post call suveuy<br>NPS<br>Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.<br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br>- Also involves root cause analysis and reversals of charges and fees when necessary.<br>Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).<br>- 1 – 3 years experience<br>- Very customer focused<br>- Computer literate<br>- Excellent communication skills<br>- Strong listening skills.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Purpose</strong></p><br><ul><li><p><span><span>To provide Portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank and retain their royalty and respect.</span></span></p><br></li><li><p><span><span>Enhance Mashreq Gold Balance sheet sales/ revenues and promote cross selling of bank products to all existing clients.</span></span></p><br></li><li><p><span><span>Source new business from HNW Mashreq Gold individuals through referrals, marketing activities and personal contacts.</span></span></p><br></li><li><p><span><span>Ensure clients are aware of all financial services offered by the bank</span></span></p><br></li><li><p><span><span>Reach financial goals set for the role by the business as per annual and monthly financial targets, including x-sell and up-sell of products to customers, to existing and new to bank customers</span></span></p><br></li></ul><br><p><span><span><strong>Key Result Areas</strong></span></span></p><br><br><ul><li><p><span><span>Optimize the potential value of the client base through the delivery of MG Products and Services</span></span></p><br></li><li><p><span><span>Communicate with HNW client and identify their financial needs</span></span></p><br></li><li><p><span><span>Achieve Revenue Goals, sales and portfolio growth targets across a range of products and services</span></span></p><br></li><li><p><span><span>Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments / WM opportunities</span></span></p><br></li><li><p><span><span>Acquire New to Bank HNW clients.</span></span></p><br></li><li><p><span><span>Maintain a superior customer service experience for clients including pre empting issues and proactive servicing.</span></span></p><br></li><li><p><span><span>Safeguard the bank from potential loss / AML fraud / and ensure ethical behavior at all times during and after sales.</span></span></p><br></li><li><p><span><span>Enhance market profile and awareness</span></span></p><br></li><li><p><span><span>Minimize customer attrition</span></span></p><br></li></ul><ul><li><p><span><span>Maintain proactive client contact.</span></span></p><br></li></ul><br><p><span><span><strong>Skills / Experience&nbsp;</strong></span></span></p><br><ul><li><p><span><span>University Graduate</span></span></p><br></li><li><p><span><span>Strong selling &amp; financial markets knowledge</span></span></p><br></li><li><p><span><span>Strong interpersonal skills and cultural sensitivity</span></span></p><br></li><li><p><span><span>Relationship Management Networking skills</span></span></p><br></li><li><p><span><span>Extrovert/Amiable personality</span></span></p><br></li><li><p><span><span>Minimum of 5-6 years experience in a similar job with another bank / financial services in the UAE</span></span></p><br></li><li><p><span><span>Excellent communication and negotiation skills</span></span></p><br></li><li><p><span><span>CISI certified</span></span></p><br></li></ul><br> </div>

<ul><li><p>Demonstrate knowledge of procurement processes and procedures</p></li><li><p>Receive PRs from various departments and business entities</p></li><li><p>Float enquiries and invite quotes</p></li><li><p>Good sourcing knowledge of specific categories</p></li><li><p>Facilitate in negotiating good price, appropriate payment terms, delivery time as per the set budget and other terms and conditions</p></li><li><p>Prepare purchase orders and contracts as per procurement policy & procedures with complete documents such as quotes, scope of work, technical and commercial comparisons evaluation/s for clear traceability review & approval.</p></li><li><p>Ensure to capture savings and negotiated savings for the purchase order issued BU-wise</p></li><li><p>The use of Purchase to Pay (P2P) systems in procurement and supply</p></li><li><p>Effective communication and teamwork with relevant stakeholders to advise them of the role and responsibilities of the procurement function.</p></li><li><p>Effective use of technology & data bases that contributes to the procurement function</p></li><li><p>Assist in resolving invoice disputes and other hitches for smooth operations.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Educational Qualification&nbsp;</strong></p><ul><li><p>University Graduate (Commerce, CIPS / Engineering Background)</p></li></ul><p><strong>Work Experience&nbsp;</strong></p><ul><li><p>3-4 years of experience in procurement functions.</p></li></ul><p><strong>Competencies&nbsp;</strong></p><ul><li><p>Candidate is responsible for understanding of commercial aspects of material specifications, (having exposure to general administrative / building materials / automotive and marketing requirements)</p></li><li><p>Knowledge of Engineering background is a plus</p></li><li><p>Well-versed with tendering process and contractual terms and conditions</p></li><li><p>He / She should have excellent negotiating skills, knowledge of UAE market, and exposure to techno commercial aspects of local and international purchasing and to be able to work under pressure.</p></li><li><p>Well-versed with ORACLE ERP besides word, excel and outlook</p></li><li><p>Good communication skills to be able to interact effectively with various senior level stakeholders</p></li><li><p>Having valid UAE driving license.</p></li></ul><p><strong>Languages&nbsp;</strong></p><ul><li><p>English</p></li><li><p>Arabic is an added advantage</p></li></ul></li></ul>

READ JOB DESCRIPTION CAREFULLY BEFORE APPLYING<br>Entry Level - Fresh UAE University Graduate Junior Electro Mechanical Engineers are required for Property Inspection and Reporting Services.<br>Must be in Dubai and able to commence work immediately. Preference is given to holders of UAE driving license with their own transportation. Graduates from a UAE based university are preferred<br>Salary is set at 4,000 Dirham with additional allowance for petrol if your own car is being used<br>Responsibilities:<br>• Maintain professional outlook at all times in handling the client and end users• Manage the inspection and reporting process on site• Communicate effectively with the technical team and clients to ensure work completion to the highest standards• Ensure that clients are satisfied during the process<br>Qualifications:<br>• Bachelor Degree or Diploma in Mechanical Engineering field. May consider Civil Engineers with experience• Work Experience is not required as full training will be provided but priority will be given to candidates with experience.• Highly organised with excellent attention to detail• Working knowledge of MS Office package (Outlook, Word, Excel)· Excellent Communication skills in English. Arabic is an advantage<br>Benefits:<br>• Appropriate Salary Package to be provided as an entry level job• Health Insurance and Visa are provided

<p><strong><em>General Summary or Job Objective</em></strong></p><p>Handle the media &amp; PR requirements of INDEX Media in line with company’s strategic plan, vision, mission, values, goals and objectives and the business plan set for the Media &amp; Marketing Department.</p><p><br></p><p><strong><em>Essential Functions</em></strong></p><ul><li>Prepare, plan and develop an effective media plan including but not limited to Public Relation Activities, Mass Media Activities, Journalism, Advertisement, Commercials, Publishing and Internet.</li><li>Coordinate with project managers, event coordinators to prepare events’ Media &amp; PR campaigns.</li><li>Develop and maintain the Media Library</li><li>Able to write press releases, reports, advertorials and speeches based on specific briefs</li><li>Able to write in an accurate, clear and complete style</li><li>Meet related deadlines</li><li>Can organize and conduct effective press events</li><li>Is able to contact and attract the local and international members of the press to press events</li><li>Is able to follow up with reporters on publications of press releases and other related articles</li><li>Ensure proper media coverage for undertaken activity or event</li><li>Maintain a good working relationship with members of the press</li><li>Maintain good archives for all publicized events</li><li>Manage booking of advertising space</li><li>Work closely with web developers to update news section on INDEX Holding’s websites</li><li>Coordinate with the different (Probable) external clients to prepare their media campaigns</li><li>Liaise with designers for the execution of high quality advertisements</li><li>Handle any related translation job</li><li>Develop reports about Media &amp; PR activities</li></ul><p><br></p><p><strong><em>Qualifications and Experience</em></strong></p><ul><li>University graduate in a related field</li><li>5 years+ experience in a similar field</li></ul><p><br></p><p><strong><em>Skills required</em></strong></p><ul><li>Excellent interpersonal skills and a positive attitude to dealing with people</li><li>Capable of hands on problem-solving, with ability to generate ideas and solutions</li><li>Able to work under pressure</li><li>Ability to use own initiative and pay close attention to detail</li><li>Ability to produce high quality work</li><li>Ability to cope with competing demands and to prioritize tasks</li><li>Excellent time management skills</li><li>Capable of working independently and as part of the project team</li><li>Good team player/leader</li><li>Have responsibility as an individual</li><li>Ability to use email and Internet applications</li></ul><p><br></p><p>Job Type: Full-time</p><p><br></p>

<ul><li><p>Procure various category materials and services related to your assigned vertical.</p></li><li><p>Develop hierarchies of categories for both direct and indirect expenditure that can be subjected to category management and strategic procurement activities</p></li><li><p>Assess the market factors and develop specific sourcing strategies for various categories</p></li><li><p>Consolidate the overall spend of the various categories to conduct spend analysis</p></li><li><p>Manage the complete tender cycle including the commercial evaluation of bids and proposals</p></li><li><p>Identify sources of competitive advantage and value add to enhance the procurement & supply function.</p></li><li><p>Select the right type of contractual agreements with the vendors and subcontractors and manage the contract life cycle end to end.</p></li><li><p>Contract clause negotiation</p></li><li><p>Conduct commercial negotiation of high value contracts to ensure value add.</p></li><li><p>Manage supply risks</p></li><li><p>Effective management of various internal as well as external stakeholders.</p></li><li><p>Evaluate the capabilities of ERP and other procurement systems and databases for procurement and supply activities, and make recommendations to senior managers on the development and implementation of systems</p></li><li><p>Working with data analytics to improve the efficiency of the procurement & supply function</p></li><li><p>Execute Vendor Management of the assigned category</p></li><li><p>Execute Vendor Performance Evaluation</p></li><li><p>Contribute to full-fill the various initiatives of the procurement function</p></li><li><p>Effective Team management</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Educational Qualification&nbsp;</strong></p><ul><li><p>University Graduate (Commerce, CIPS / IT /Marketing Background)</p></li></ul><p><strong>Work Experience&nbsp;</strong></p><ul><li><p>5-7 years of experience in procurement functions.</p></li></ul><p><strong>Competencies&nbsp;</strong></p><ul><li><p>Good understanding of commercial aspects of material specifications, (having exposure to general administrative / building materials / automotive and marketing requirements)</p></li><li><p>Well-versed with tendering process and contractual terms and condition</p></li><li><p>He / She should have excellent negotiating skills, knowledge of UAE market, and exposure to techno commercial aspects of local and international purchasing and to be able to work under pressure.</p></li><li><p>Well-versed with ORACLE/ YARDI ERP and procurement sourcing software but not limited to the same.</p></li><li><p>Good communication skills to be able to interact effectively with various senior level stakeholders</p></li><li><p>Having valid UAE driving license.</p></li></ul><p><strong>Languages&nbsp;</strong></p><ul><li><p>English</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>The Customer Service Representative (CSR) plays a vital role in delivering exceptional service at the front office, ensuring seamless rental transactions from pickup to return. As the company's face, the CSR is responsible for greeting customers professionally, processing rental transactions, handling inquiries, complaints, and service requests efficiently. The role is critical in promoting additional products and services to drive sales and maximize revenue, contributing to the overall business performance through proactive selling and excellent service. Collaboration with operations and fleet teams ensures vehicle availability and service, while supporting loyalty program enrollment enhances the brand's reach. Adherence to company policies, maintaining accurate records, and ensuring smooth process flow between operations and rental are crucial for achieving desired service and quality levels.</p></li></ul><p><br><strong>What You Will Do:</strong><br></p><br><ul><li><p>Greet customers professionally and create a welcoming front-office environment.</p></li><li><p>Process rental transactions accurately, including check-ins, check-outs, and returns.</p></li><li><p>Upsell additional products and services (e.g., insurance, upgrades, GPS, fuel plans) to maximize revenue.</p></li><li><p>Handle customer inquiries, complaints, and service requests efficiently and professionally.</p></li><li><p>Verify customer credentials and ensure compliance with rental policies and procedures.</p></li><li><p>Inspect vehicles with customers at pickup and return for damage, cleanliness, and fuel levels.</p></li><li><p>Maintain accurate records in the rental management system.</p></li><li><p>Ensure timely and accurate invoicing for all rental transactions and additional charges.</p></li><li><p>Collaborate with operations and fleet teams to ensure vehicle availability and timely service.</p></li><li><p>Resolve issues quickly to ensure a high level of customer satisfaction.</p></li><li><p>Support loyalty program enrollment and promote brand offers and campaigns.</p></li><li><p>Maintain a clean and organized front-office workspace.</p></li><li><p>Monitor and follow up on reservations, no-shows, and late returns.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong customer relations and team building skills.</p></li><li><p>Strong commercial acumen.</p></li><li><p>Effective in setting priorities and scheduling activities.</p></li><li><p>Excellent communication, problem solving, and analytical skills.</p></li></ul><p><br><strong>What Equips&nbsp;You For The Role:</strong><br></p><ul><li><p>University graduate.</p></li><li><p>At least 2-year experience in the customer service industry.</p></li><li><p>General understanding of the car rental industry.</p></li><li><p>Fluent English. Arabic and other language skills will be an advantage.</p></li></ul><br><p></p></section>