وظائف مدير العمليات في الإمارات

<p><strong>Job Overview</strong></p><p>Join a car care specialist company as a Car Detailing Company Manager, responsible for daily executive oversight and operations management to ensure high-quality detailing services, build strong client relationships, and develop the company’s business in Dubai, United Arab Emirates.&nbsp;</p><p>You will work in a professional environment that supports innovation and efficiency and adheres to safety and quality standards in the car care sector.</p><p>&nbsp;</p><p><strong>Key Responsibilities and Duties</strong></p><ul><li>Manage the facility’s daily operations, including staffing schedules, supervising detailing technicians, and organizing workflows to ensure the highest level of efficiency and productivity.</li><li>Develop and implement customer service strategies to ensure customer satisfaction and high retention rates, including following up on customer complaints and improvement suggestions.</li><li>Manage budgets and operating costs, analyze financial performance, and provide periodic reports to senior management.</li><li>Coordinate with sales and marketing teams to implement promotional campaigns and new services and increase market share.</li><li>Ensure compliance with service quality, environmental standards, and occupational safety, and implement health and safety procedures in the workplace.</li><li>Develop and train the team on modern car care methods and techniques and deliver exceptional services.</li><li>Manage supplier communication channels, negotiate contracts, and address spare parts and materials needs.</li></ul><p>&nbsp;</p><p><strong>Qualifications and Requirements</strong></p><ul><li>Education: High school diploma or equivalent; professional certificate in business administration or the car care sector is preferred.</li><li>Experience: 1 to 10 years in managing similar operations or in the service sector, preferably in the UAE.</li><li>Basic familiarity with occupational safety, health procedures, and quality standards in car treatment.</li><li>Proficiency in HR, purchasing, and scheduling tools and software.</li></ul><p>&nbsp;</p><p><strong>Required Skills</strong></p><ul><li>Strong leadership with the ability to motivate and guide staff toward performance goals.</li><li>High organizational skills with accuracy in managing schedules, budgets, and costs.</li><li>Effective communication and exceptional customer service skills with the ability to handle customer complaints professionally.</li><li>Analytical thinking and quick, effective decision-making under pressure.</li><li>Fundamental knowledge of marketing and sales to sell car care packages and services.</li></ul><p>&nbsp;</p><p><strong>Benefits and Perks</strong></p><ul><li>Competitive salary aligned with experience and qualifications, comprehensive benefits.</li><li>Opportunities for professional growth and career development within a fast-growing Dubai-based company.</li><li>Professional work environment with a collaborative, quality-focused team.</li></ul>

<p>A finance manager with experience in large companies or real estate companies in the United Arab Emirates</p>

<p># A Distinguished Leadership Opportunity | Head of Partnerships Department</p><p>For UAE citizens only</p><p>**Location:** United Arab Emirates</p><p>**Job Type:** Full-time</p><p>**Job Title:** Head of Partnerships Department</p><p>### Do you have the experience and ability to lead strategic partnerships and create sustainable financial and economic impact?</p><p>A government entity in the **United Arab Emirates** is seeking a **Head of Partnerships Department** to join its team, lead the partnerships ecosystem and project financing, and contribute to developing financial and investment solutions that support **government priorities and enhance efficiency of spending and financial sustainability**.</p><p>### What will you lead?</p><p>You will be responsible for leading and developing partnership and financing strategies, including:</p><p>Developing project financing strategies for capital projects in collaboration with relevant government entities.</p><p>Leading frameworks and strategies for **Public-Private Partnership (PPP)**.</p><p>Overseeing planning, financial and economic evaluation of strategic projects.</p><p>Reviewing and analyzing proposals and financial models and providing strategic recommendations.</p><p>Assessing financial and economic risks and formulating appropriate mitigation and management solutions.</p><p>Overseeing the development of advanced financial models to support government financing and investment decisions.</p><p>Providing specialized financial advisory to government entities on project financing and partnerships.</p><p>Building strategic relationships and partnerships with **financial institutions and investors** to enhance sustainable financing opportunities.</p><p>Working with senior officials and stakeholders to ensure projects align with government priorities and strategies.</p><p>Leading the department team to achieve its targets and performance indicators and develop its capabilities.</p><br><p><strong>Desired Candidate Profile</strong></p><p>### Who we are looking for?</p><p>We are seeking a **strategic leader** with:</p><p>Strong leadership experience in **project finance or PPP partnerships**.</p><p>Experience in capital projects, investments, and government projects.</p><p>Advanced expertise in financial modeling, feasibility studies, and economic evaluation.</p><p>Ability to analyze financial and economic risks and make strategic decisions.</p><p>Experience dealing with government entities, financial institutions, and investors.</p><p>Strong leadership and strategic skills in managing teams and stakeholders.</p><p>Educational background in **finance, economics, business administration, accounting, investment** or related field.</p><p>Proficiency in Arabic and English.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <div dir="rtl"><p><span><span>§</span></span><span><span>Identifying and assessing customer needs, planning and outlining a seamless and coherent customer experience, and ensuring satisfaction</span><span>and adherence to the Authority and Dubai Government quality standards</span></span></p><br><p><span><span>§</span></span><span><span>Building ongoing, sustainable relationships with customers through open and interactive communication and employing methods and tools that ensure accurate, correct, complete information is provided and used effectively</span></span></p><br><p><span><span>§</span></span><span><span>Handling customer complaints and providing appropriate solutions and alternatives within defined timeframes, and following up to ensure optimal resolution in coordination with relevant regulatory units</span></span></p><br><p><span><span>§</span></span><span><span>Keeping records of customer interactions and processing complaint-related documents and files</span></span></p><br><p><span><span>§</span></span><span><span>Preparing and implementing policies, systems, and procedures related to suggestions and complaints and monitoring their application at the Authority level in coordination with related regulatory units</span></span></p><br><p><span><span>§</span></span><span><span>Responding to customer inquiries and handling their suggestions and complaints in line with related guidelines, policies, and standards</span></span></p><br><p><span><span>§</span></span><span><span>Analyzing root causes of recurring problems related to customer service and identify potential corrective actions in collaboration with all related regulatory units, and follow up on implementation and assess results</span></span></p><br><p><span><span>§</span></span><span><span>Working closely with all related regulatory units to develop appropriate implementation plans for recommendations aimed at improving the level and quality of services provided and monitor their execution</span></span></p><br><p><span><span>§</span></span><span><span>Working closely with all relevant regulatory units to prepare call scripts and FAQs from customers</span></span></p><br><p><span><span>§</span></span><span><span>Managing the Customer Suggestions and Complaints System and coordinating and following up with all regulatory units to activate and apply the approved suggestions and complaints systems</span></span></p><br><p><span><span>§</span></span><span><span>Supervising the contact center and reporting results, complaints, and suggestions received through it to the relevant regulatory units, and coordinating with all internal and external stakeholders to implement and monitor the closure of improvement plans related to customer feedback and the contact center</span></span></p><br><p><span><span>§</span></span><span><span>Providing input for risk analysis and management related to the sector and developing risk-mitigating plans in coordination with the relevant regulatory unit in the Strategy Sector.</span></span></p><br><p><span><span>§</span></span><span><span>Preparing and following up on the annual operational plan for the department, including projecting performance indicators, targets, projects, and programs, and identifying budget needs and submitting to the Department Manager for approval</span><span>.</span></span></p><br><p><span><span>§</span></span><span><span>Supervising the preparation, execution, and analysis of customer satisfaction measures and surveys periodically and comprehensively, ensuring results are used to develop and improve services, and outlining corrective plans with involved regulatory units, with detailed reports to senior management on customer satisfaction indicators and trends regularly</span><span>.</span></span></p><br><p><span><span>§</span></span><span><span>Supervising the design and implementation of training and awareness programs for frontline staff on customer service policies and standards and best government practices to enhance their ability to provide distinguished service, raise customer satisfaction, and ensure consistent policy and procedure application at all touchpoints</span><span>.</span></span></p><br><p><span><span>§</span></span><span><span>Proposing department policies and procedures in coordination with the Planning Department and ensuring their implementation and compliance</span><span>.</span></span></p><br><p><span><span>§</span></span><span><span>Preparing and presenting performance and achievement reports and preparing and submitting data and reports according to the standard procedures</span></span></p><br><p><span><span>§</span></span><span><span>Proposing departmental improvement plans in light of Authority-approved quality and excellence standards</span></span></p><br><p><span><span>§</span></span><span><span>Contributing and providing support and working on related files within the institutional innovation and excellence agenda and other possible institutional files to achieve the strategic plan</span></span></p><br><p><span><span>§</span></span><span><span>Following up on applying the World Star rating system standards, implementing projects and initiatives arising from assessments in the center, and coordinating with other departments to meet system requirements</span></span></p><br><p><span><span>§</span></span><span><span>Discussing center performance reports, results of mystery shopper studies, surveys, and happiness index observations, and proposing corrective actions</span></span></p><br><p><span><span>§</span></span><span><span>Continuously following up on any notes related to improving service quality and customer happiness, implementing recommendations from the main team "Seven-Star Service Standard Compliance Team", compiling ideas for improvement and employee satisfaction, and proposing development initiatives</span></span></p><br><p><span><span>§</span></span><span><span>Commitment to applying information security policies and procedures, maintaining data confidentiality, and informing the information security officer of any violations or breaches of approved policies</span></span></p><br><p><span><span>§</span></span><span><span>Commitment to occupational safety and health policies and procedures and to the environmental management system policy applied at the Authority</span></span></p><br><p><span><span>Performing other duties related to the job as assigned</span><span>.</span></span></p><br> <p><span><span>Bachelor's degree in Business Administration or Customer Service Management or Customer Happiness Management or Marketing and Public Relations Management or equivalent from an accredited university.</span></span></p><br><p><span><span>§</span></span><span><span>7 years and above of related work experience.</span></span></p><br></div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Oversee daily business operations.<br>Develop operational policies and procedures.<br>Ensure timely execution of projects.<br>Improve productivity across departments.<br>Monitor KPIs and financial performance.<br>Report directly to the Managing Director.<br> </span><p>Apply if your profile matches for:<br></p><br> COO, Chief Operating Officer, Operations Director, Facade Industry, Aluminium, Manufacturing, Construction, Executive Management, GCC Operations<br> <br> <br><span>RequirementsEngineering or Business Degree.<br>18+ years of leadership experience.<br>Extensive experience in façade manufacturing and contracting.<br> </span><br><span>Benefits 1. Employment Visa<br> <br> 2. Medical Insurance<br> <br> 3. Other Benefits as per UAE law <br></span><br> </div>

Chief Operating Officer (COO)<br>Location: Dubai Silicon Oasis, UAE (Full-Time)<br>Chief Operating Officer (COO) <br>Location: Dubai, UAE (Full-Time)<br>RAILBUS is seeking an experienced Chief Operating Officer (COO) to join our executive leadership team in Dubai and lead the Company’s corporate operations, administration, and organizational development. RAILBUS is an international transportation technology company developing a next-generation elevated public transportation system focused on sustainable, intelligent, and autonomous urban mobility. The Company is entering an important stage of growth as we expand our team and develop the RAILBUS Development Hub in Dubai, which will serve as our center for engineering, assembly, systems integration, testing, demonstrations, and corporate operations. We are looking for a hands-on senior executive who can build the internal structure, processes, controls, and administrative capabilities required to support a rapidly growing technology company.<br>The Role Reporting directly to the Chief Executive Officer, the COO will be responsible for the efficient management and coordination of RAILBUS's day-to-day corporate and administrative operations. The position will work closely with the CEO, CFO, engineering leadership, project teams, and other department heads to ensure that the Company operates with strong internal organization, financial discipline, clear processes, and effective execution. This role is primarily focused on corporate operations and administration. Engineering, technical development, and product engineering will remain under the Company's technical leadership.<br>Key Responsibilities Lead the Company's overall corporate and administrative operations. Oversee Human Resources, including recruitment, onboarding, employee administration, contracts, policies, performance processes, and workforce planning. Supervise the accounting and finance administration functions in coordination with the CFO and external accountants/auditors. Establish strong internal financial and administrative controls, approval procedures, and reporting processes. Oversee payroll, employee records, expenses, invoices, payment workflows, and administrative budgets. Develop and implement company-wide policies, procedures, SOPs, and internal management systems. Coordinate corporate administration, licenses, insurance, documentation, renewals, and regulatory requirements. Manage office and Development Hub administrative operations, facilities, employee services, and supporting infrastructure. Oversee administrative aspects of procurement, supplier management, purchase approvals, and contract tracking. Coordinate with legal, accounting, audit, HR, insurance, banking, and other professional service providers. Support the CEO in implementing executive decisions and following up with department heads. Improve communication and coordination between departments. Establish management reporting systems and monitor operational KPIs. Identify inefficiencies and implement processes that improve productivity, accountability, and cost control. Support organizational planning as RAILBUS expands its team and operations. Assist with corporate governance, board and shareholder documentation where required. Ensure the Company's administrative infrastructure can scale as RAILBUS expands internationally. RAILBUS's Dubai operating company is responsible for engineering, development, and day-to-day operations, while the wider corporate structure includes the Cayman Islands holding company and related entities. The COO will therefore need to be comfortable operating within a growing international corporate structure.<br>Candidate Profile We are looking for an experienced executive who combines strategic thinking with hands-on execution. The ideal candidate will have:Significant senior management experience in operations, administration, corporate services, finance, or general management. Previous experience as a COO, Operations Director, General Manager, Chief Administrative Officer, Finance & Administration Director, or similar senior leadership position. Strong experience managing HR, accounting/finance administration, corporate operations, and internal business processes. Experience building organizational structures, policies, procedures, and controls within a growing company. Strong understanding of budgeting, cost control, management reporting, and financial administration. Experience managing multidisciplinary teams and external service providers. Excellent leadership, communication, and organizational skills. Strong ability to prioritize and operate effectively in a fast-moving entrepreneurial environment. High level of integrity, discretion, accountability, and attention to detail. Ability to work closely with founders and senior executives while independently managing day-to-day responsibilities.<br>Preferred Experience Experience in one or more of the following would be an advantage:Technology companies Engineering companies Transportation or mobility Manufacturing Infrastructure Startups or scale-ups Companies undergoing rapid organizational growth UAE corporate operations Dubai Free Zone organizations International or multi-entity corporate structures Previous experience working in the UAE or GCC is strongly preferred.<br>Education Bachelor's degree in one of the following or a related discipline:Business Administration Finance Accounting Management Human Resources Operations Management An MBA or other relevant postgraduate qualification is an advantage but not mandatory.<br>What We Are Looking For This is not a purely advisory position. We are looking for someone who is comfortable building systems, solving problems, managing people, following through on decisions, and creating organizational discipline. The successful candidate should be able to take ownership of the Company's internal operations and give the CEO and technical leadership greater capacity to focus on strategy, technology development, government relationships, partnerships, investors, and growth.<br>Location Dubai, United Arab Emirates The position is primarily office-based and will work closely with the RAILBUS headquarters and Development Hub operations.<br>Employment Type Full-time | Executive / C-Level<br>Compensation Competitive executive compensation package, based on experience and qualifications. I would personally not publish the AED 25,000–35,000 salary in the Linked In post initially. For a C-level position, leaving it as "competitive executive compensation" gives you more flexibility. You can discuss the range with shortlisted candidates rather than potentially losing a very strong applicant over the advertised number before speaking with them.<br>About RAILBUSRAILBUS is developing an integrated transportation ecosystem designed to provide cities with a scalable and sustainable alternative to traditional urban transit systems. Dubai serves as the Company's operational base, with the RAILBUS Development Hub designed to support engineering development, prototype manufacturing, system integration, testing, demonstrations, and future commercialization. The Company is progressing from development toward commercialization and international expansion. <br>How to Apply<br>If you believe you are the right person for this opportunity, please send us:Your latest CVYour current location Your earliest available joining date Email: jobs@railbus.com<br>Only shortlisted candidates will be contacted.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><br><br><br>Chief Operating Officer (COO)<br><br><br><br>Industry: Oil &amp; Gas, EPC, Oilfield Services, Chemicals <br><br>Location: Abu Dhabi, UAE<br><br>Work Schedule: Typically 5.5-day working week - with frequent regional travel required<br><br>Estimated Salary: AED 45 - 50K pm total cash package (this includes basic salary, housing and transport allowances) + Family Benefits: Medical Insurance, Visa, Annual Return Flights only + Bonus (performance related and at company discretion)<br><br>About the Company<br><br><br><br>Our client is a well-established, privately owned industrial group operating across the GCC and North Africa. The business manufactures, supplies and services process equipment, rotating equipment, specialty chemicals and industrial solutions for the oil &amp; gas and energy sectors. Its customer base includes National Oil Companies (NOCs), International Oil Companies (IOCs), EPC contractors and leading oilfield services providers.<br><br>The Role<br><br><br><br>Reporting to the Founder and Board, the COO will lead all operational and commercial activities across the Group's regional footprint, ensuring profitable growth, operational excellence and strong customer engagement.<br><br>Key Responsibilities<br><br><br>Lead manufacturing, fabrication, chemicals, trading, contracting and aftermarket service operations across multiple countries.Drive operational performance, profitability, working capital management and project execution.Act as the senior executive interface with NOCs, IOCs, EPC contractors and key industry stakeholders.Lead tendering, pre-qualification, vendor registration and technical audit activities.Manage strategic OEM, agency and distribution partner relationships.Build, develop and lead high-performing regional teams.<br><br><br>Required Candidate Profile<br><br><br>15+ years of leadership experience within oil &amp; gas, industrial manufacturing, EPC, oilfield services or related sectors.Proven P&amp;L responsibility at a senior executive level.Strong track record working with NOCs, IOCs and major EPC contractors across the GCC.Experience managing complex multi-country operations.Established industry relationships and strong commercial acumen.<br><br><br>Confidential Executive Search | Suitable for senior operational leaders seeking a high-impact role within a growing regional energy and industrial business.<br><br><br><br><br> <br><br>Let op: vacaturefraude<br><br>Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:<br>* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).<br>* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.<br> <br>Important: job fraud<br> <br>Unfortunately, job fraud is becoming more common. Beware of such scams:<br>* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.<br>* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">COO, General Manager, Oil &amp; Gas, EPC, Oilfield Services, Process and rotating equipment, Chemicals, Manufacturing, Trading<br> </div>

<p>CHIEF OPERATING OFFICER (EMIRATI)</p><p><strong>Industry:</strong> Banking / Financial Services<br><strong>Location:</strong> UAE<br><strong>Employment Type:</strong> Full-time<br><strong>Nationality:</strong> UAE National (Emirati) with Family Book (Khulasat Al Qaid)<br><strong>Maximum Age:</strong> 50 Years</p><br><p>A leading financial institution in the UAE is seeking experienced <strong>Emirati banking professionals</strong> for senior leadership positions within its UAE operations.</p><br><p>Position Overview</p><p>The Chief Operating Officer will be responsible for developing and executing the Bank's operational strategy, driving operational excellence, ensuring regulatory compliance, leading transformation initiatives, and strengthening service delivery across banking operations.</p><br><p>Key Responsibilities</p><ul><li><p>Develop and execute the Bank's <strong>operational strategy</strong> in alignment with business objectives, regulatory requirements and Group standards.</p></li><li><p>Lead and oversee banking operations, including:</p><ul><li><p>Customer onboarding</p></li><li><p>Deposit acquisition</p></li><li><p>Payments</p></li><li><p>Clearing & settlement</p></li><li><p>Regulatory projects</p></li></ul></li><li><p>Drive <strong>operational excellence, productivity and cost efficiency</strong> through process optimization and continuous improvement.</p></li><li><p>Ensure compliance with <strong>UAE banking regulations, internal policies and governance frameworks</strong>.</p></li><li><p>Lead regulatory inspections, reviews and related remediation activities.</p></li><li><p>Drive <strong>digital transformation</strong>, automation, process re-engineering, system enhancements and implementation of new banking technologies.</p></li><li><p>Monitor operational performance and service quality, ensuring continuous improvement in customer experience and issue resolution.</p></li><li><p>Manage relationships with <strong>regulators, government authorities, vendors and outsourced service providers</strong>.</p></li><li><p>Support business growth initiatives, new product launches, business expansion and strategic cross-functional projects.</p></li><li><p>Lead talent development, succession planning, leadership coaching and workforce capability building.</p></li><li><p>Support and contribute to the Bank's <strong>Emiratization initiatives</strong>.</p></li><li><p>Ensure effective operational risk management, internal controls and business continuity practices.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum <strong>8–10 years of banking experience</strong>.</p></li><li><p>Minimum <strong>3 years in a senior leadership position within the UAE banking industry</strong>.</p></li><li><p>Proven experience in <strong>banking operations, transformation and process improvement</strong>.</p></li><li><p>Strong experience interacting with <strong>regulators, auditors and senior management</strong>.</p></li><li><p>Experience with foreign banks, multinational banking groups or international banking environments will be preferred.</p></li></ul><br><p>Technical & Functional Knowledge</p><ul><li><p>UAE banking regulations and operational requirements</p></li><li><p>Banking operations and transaction processing</p></li><li><p>Operational risk management</p></li><li><p>Business continuity and disaster recovery</p></li><li><p>Digital banking and operational technologies</p></li><li><p>Outsourcing and vendor management</p></li><li><p>Internal controls and governance</p></li><li><p>AML, KYC, sanctions and customer due diligence</p></li><li><p>Project and change management</p></li></ul><br><p>Educational Qualification</p><p><strong>Mandatory:</strong></p><ul><li><p>Bachelor's Degree in Business Management, Banking, Finance or a relevant discipline.</p></li></ul><br><p><strong>Preferred:</strong></p><ul><li><p>Master's Degree / MBA</p></li></ul><br><p><strong>Desirable Professional Certifications:</strong></p><ul><li><p>Certified Banking Professional</p></li><li><p>Project Management Professional (PMP)</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>The Manager Special Projects &amp; Performance role is part of the regional Chief Operating Office organizational structure. The role will play a key pillar in driving strategic initiatives, business performance management, and cross-functional execution across the organization. Reporting into the Chief Operating Office structure, this role combines strategy, analytics, project management, and operational execution to support business growth, making sure priorities translate into outcomes and improving organizational performance.</p><br><p><strong>What's On Your Plate?&nbsp;</strong></p><br><p><strong>Reporting Business Performance</strong></p><br><p>Own full visibility of COO functional KPIs across functions &amp; markets. Surface risks and opportunities early — before they escalate. Drive turnaround when metrics deviate, with speed and precision. Build and maintain performance reporting frameworks that are insight-driven, not just data consolidations. Present findings to senior leadership in formats that are actionable, not decorative.</p><br><p><strong>OKR &amp; Budget PMO</strong></p><br><p>Lead OKR &amp; budgeting cycles, ensuring alignment across functions and markets. Track OKR/budget performance, analyze variances, flag risks well in advance to course-correct and provide insights to leadership. Drive governance, planning timelines, and process improvements for financial planning. Ensure alignment between strategic priorities and financial allocations.</p><br><p><strong>COO Strategy &amp; Planning</strong></p><br><p>Strategy Development: Translate vision into executable plans; lead annual/multi-year strategic planning cycles and competitive analysis.</p><br><p>Planning &amp; Execution — Own integrated business planning (strategy → budget → OKRs → P&amp;T roadmaps); drive operating cadence (plan with owners, timeline &amp; clear accountability plan, offsites, reviews)</p><br><p>Performance &amp; Alignment — Define company KPIs, monitor strategic initiative progress, align business units, and support COO with board/executive reporting</p><br><p><strong>Cross-Functional Special Projects</strong></p><br><p>Lead cross-functional strategic high-stakes projects requiring heavy coordination across Regional, Local, P&amp;T. Manage stakeholder complexity across markets and functions without losing pace. Drive alignment from senior leadership to ground-level execution — and hold the thread across all of it.</p><br><p><strong>AI &amp; Productivity</strong></p><br><p>Lead AI adoption efforts within the functional performance teams. Identify where AI tools can replace manual reporting, accelerate analysis, and enhance the team's output quality. Push the team toward smarter, faster ways of working.</p><br><br>Qualifications<br><p><strong>What Did We Order?&nbsp;</strong></p><br><ul><li><p>3+ years in strategy, consulting, operations, or performance management — ideally in tech or a fast-paced consumer business</p><br></li><li><p>Thought Leadership ability to drive innovation and impact</p><br></li><li><p>Analytical Mindset &amp; strong problem-solving skills with a focus on data-driven decisions</p><br></li><li><p>Stakeholder Management, Cross-functional collaboration, Structured communicator — can compress complexity into clear, actionable output</p><br></li><li><p>Experience with financial modelling and PnL analysis strongly preferred</p><br></li><li><p>Experience using SQL, BigQuery, Looker, Tableau strongly preferred</p><br></li></ul><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Position: Chief Operating Officer (COO), Cryptocurrency Exchange Reporting Line: Reports directly to the Group Chief Executive Officer (Group CEO).<br> Location: Fully Remote General Purpose: Responsible for launching and operationally scaling the cryptocurrency exchange, ensuring excellence in execution, regulatory compliance, and efficient business operations across all functional areas.<br> Specific Objectives (~12 months): Establish a global network of introducing brokers/key opinion leaders (IBs/KOLs) and retail partners to drive customer acquisition and platform growth.<br> Define and initiate the licensing roadmap across key jurisdictions to enable compliant operations and future market expansion.<br> Implement convenient and reliable fiat on- and off-ramp solutions tailored to the needs of each operational market.<br> Build and structure a scalable, cross-functional operations team to support growth, compliance, and service excellence.<br> Achieve operational break-even through disciplined cost management, revenue optimization, and strategic scaling.<br> Develop and formalize a clear, differentiated unique value proposition (UVP) to guide positioning, messaging, and go-to-market efforts.<br> Design and deploy a CRM, client member area (for clients and IBs/KOLs), and a back-office system to support commercial operations, partner management, and internal workflows.<br> Key Activities: Establish and enforce internal operational policies and external partner standards to ensure consistent, compliant, and scalable execution.<br> Recruit, structure, and lead a sales team focused on acquiring and managing relationships with crypto Introducing Brokers/Key Opinion Leaders (IBs/KOLs).<br> Build and oversee a compact, results-driven marketing team focused on events, affiliate programs, and performance marketing initiatives.<br> Identify, evaluate, and onboard payment service providers (PSPs) to support reliable fiat on- and off-ramp capabilities in key markets.<br> Set up and operationalize a customer support function, including recruitment, training, and certification of support agents to ensure consistent service standards.<br> Develop a comprehensive business plan and execution roadmap outlining operational priorities, growth strategies, financial projections, and resource requirements.<br> Lead the rollout of a minimum viable product (MVP), conduct user testing, and validate product-market fit prior to full-scale market launch.<br> Establish the technological infrastructure necessary to support core operational processes and policies, including but not limited to fraud prevention, compliance, and risk management systems.<br> Define key performance indicators (KPIs) for all critical processes and implement a business intelligence (BI) dashboard for executive and board-level reporting.<br> Map and define the end-to-end customer journey to optimize user experience, retention, and conversion across all touchpoints.<br> Employer Value Proposition: Founding team with decades of leadership experience in crypto and FX markets, including deep expertise in liquidity provision and risk management.<br> Proven track record with over 100 white-label crypto exchanges successfully delivered.<br> Existing global network of introducing brokers (IBs), enabling immediate distribution and acquisition momentum.<br> Deep expertise in China and Southeast Asia markets, offering region-specific insight, partnerships, and go-to-market capabilities.<br> Best-in-class B2B sales processes and operational know-how across crypto and financial technology sectors.<br> Strategic, founder-facing role with full ownership over operational execution and platform scale-up.<br> Opportunity to shape and launch a new exchange brand backed by tested infrastructure and global market ambition.<br> Operated by founders located in clean, regulated jurisdictions, ensuring institutional readiness and long-term compliance integrity.<br> Clear long-term vision and strategic direction set by the founding team, with a strong commitment to sustainable growth and value creation.<br> Fully capitalized and execution-ready, eliminating fundraising distraction and enabling immediate go-to-market focus.<br> Fully functional technical MVP in place, allowing the COO to focus on scaling, partnerships, and operational excellence from day one.<br> Effective, hands-on board and a low-bureaucracy environment enabling fast decision-making and high operational autonomy.<br> Potential for equity participation, profit sharing, and meaningful long-term upside aligned with performance and growth milestones.<br> Flexible work model with hybrid or fully remote setup, plus access to the Group’s collective expertise and operational support resources.<br> Realistic path to become Chief Executive Officer (CEO) within 12 months based on performance and strategic alignment.<br> Backed by a larger group with fully staffed finance, customer support, and operations teams providing shared services and scalability from day one.<br> Assessment Process: Candidate evaluation will consist of three interview rounds with board members, focusing on strategic alignment, operational experience, and cultural fit.<br> Each interview will assess core competencies relevant to the role, with particular attention to execution readiness, leadership capabilities, and crypto-specific domain knowledge.<br> Key Competences: Strategic and operational planning: ability to structure business models, roadmaps, and execution frameworks aligned with company goals.<br> Crypto-native business development: deep understanding of the crypto ecosystem, including introducing brokers, affiliate models, and fiat/crypto flows.<br> Regulatory and compliance acumen: familiarity with global licensing processes, risk frameworks, and operational controls for crypto exchanges.<br> Cross-functional team leadership: proven ability to build and manage lean, high-performing teams across sales, marketing, support, and operations.<br> Technology infrastructure oversight: capability to define, integrate, and govern operational tech stacks supporting KYC, fraud prevention, and customer service.<br> Customer experience design: expertise in mapping customer journeys and optimizing UX across digital platforms.<br> KPI design and reporting: proficiency in defining process metrics and leading the development of BI dashboards for internal and board-level stakeholders.<br> Product-market validation: experience in managing MVP launches, interpreting user feedback, and adapting offerings to improve fit and performance.<br> Business systems architecture and vendor management: ability to define business requirements, evaluate technical solutions, and oversee the implementation of CRM, client portals, and operational back-office systems.<br> Likely Current Job: Candidates are likely serving as Chief Operating Officer or Senior Operations Leaders within: Centralized cryptocurrency exchanges (CEXs), particularly those with hands-on experience in building support functions, partner channels, and back-office infrastructure Crypto exchanges with global or multi-jurisdictional operations requiring licensing, fiat integrations, and scalable client-facing systems</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>The Manager Special Projects &amp; Performance role is part of the regional Chief Operating Office organizational structure. The role will play a key pillar in driving strategic initiatives, business performance management, and cross-functional execution across the organization. Reporting into the Chief Operating Office structure, this role combines strategy, analytics, project management, and operational execution to support business growth, making sure priorities translate into outcomes and improving organizational performance.</p><br><br><br><p><strong>What's On Your Plate?&nbsp;</strong></p><br><br><p><strong>Reporting Business Performance</strong></p><br><br><p>Own full visibility of COO functional KPIs across functions &amp; markets. Surface risks and opportunities early — before they escalate. Drive turnaround when metrics deviate, with speed and precision. Build and maintain performance reporting frameworks that are insight-driven, not just data consolidations. Present findings to senior leadership in formats that are actionable, not decorative.</p><br><br><p><strong>OKR &amp; Budget PMO</strong></p><br><br><p>Lead OKR &amp; budgeting cycles, ensuring alignment across functions and markets. Track OKR/budget performance, analyze variances, flag risks well in advance to course-correct and provide insights to leadership. Drive governance, planning timelines, and process improvements for financial planning. Ensure alignment between strategic priorities and financial allocations.</p><br><br><p><strong>COO Strategy &amp; Planning</strong></p><br><br><p>Strategy Development: Translate vision into executable plans; lead annual/multi-year strategic planning cycles and competitive analysis.</p><br><br><p>Planning &amp; Execution — Own integrated business planning (strategy → budget → OKRs → P&amp;T roadmaps); drive operating cadence (plan with owners, timeline &amp; clear accountability plan, offsites, reviews)</p><br><br><p>Performance &amp; Alignment — Define company KPIs, monitor strategic initiative progress, align business units, and support COO with board/executive reporting</p><br><br><p><strong>Cross-Functional Special Projects</strong></p><br><br><p>Lead cross-functional strategic high-stakes projects requiring heavy coordination across Regional, Local, P&amp;T. Manage stakeholder complexity across markets and functions without losing pace. Drive alignment from senior leadership to ground-level execution — and hold the thread across all of it.</p><br><br><p><strong>AI &amp; Productivity</strong></p><br><br><p>Lead AI adoption efforts within the functional performance teams. Identify where AI tools can replace manual reporting, accelerate analysis, and enhance the team's output quality. Push the team toward smarter, faster ways of working.</p><br><br><br>What you need to be successful<br><p><strong>What Did We Order?&nbsp;</strong></p><br><br><ul><li><p>3+ years in strategy, consulting, operations, or performance management — ideally in tech or a fast-paced consumer business</p><br><br></li><li><p>Thought Leadership ability to drive innovation and impact</p><br><br></li><li><p>Analytical Mindset &amp; strong problem-solving skills with a focus on data-driven decisions</p><br><br></li><li><p>Stakeholder Management, Cross-functional collaboration, Structured communicator — can compress complexity into clear, actionable output</p><br><br></li><li><p>Experience with financial modelling and PnL analysis strongly preferred</p><br><br></li><li><p>Experience using SQL, BigQuery, Looker, Tableau strongly preferred</p><br><br></li></ul><br>Who we are<br><p>talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>Job Description</p><br><br><p>The Manager Special Projects &amp; Performance role is part of the regional Chief Operating Office organizational structure. The role will play a key pillar in driving strategic initiatives, business performance management, and cross-functional execution across the organization. Reporting into the Chief Operating Office structure, this role combines strategy, analytics, project management, and operational execution to support business growth, making sure priorities translate into outcomes and improving organizational performance.</p><br><br><br><p><strong>What's On Your Plate?&nbsp;</strong></p><br><br><p><strong>Reporting Business Performance</strong></p><br><br><p>Own full visibility of COO functional KPIs across functions &amp; markets. Surface risks and opportunities early — before they escalate. Drive turnaround when metrics deviate, with speed and precision. Build and maintain performance reporting frameworks that are insight-driven, not just data consolidations. Present findings to senior leadership in formats that are actionable, not decorative.</p><br><br><p><strong>OKR &amp; Budget PMO</strong></p><br><br><p>Lead OKR &amp; budgeting cycles, ensuring alignment across functions and markets. Track OKR/budget performance, analyze variances, flag risks well in advance to course-correct and provide insights to leadership. Drive governance, planning timelines, and process improvements for financial planning. Ensure alignment between strategic priorities and financial allocations.</p><br><br><p><strong>COO Strategy &amp; Planning</strong></p><br><br><p>Strategy Development: Translate vision into executable plans; lead annual/multi-year strategic planning cycles and competitive analysis.</p><br><br><p>Planning &amp; Execution — Own integrated business planning (strategy → budget → OKRs → P&amp;T roadmaps); drive operating cadence (plan with owners, timeline &amp; clear accountability plan, offsites, reviews)</p><br><br><p>Performance &amp; Alignment — Define company KPIs, monitor strategic initiative progress, align business units, and support COO with board/executive reporting</p><br><br><p><strong>Cross-Functional Special Projects</strong></p><br><br><p>Lead cross-functional strategic high-stakes projects requiring heavy coordination across Regional, Local, P&amp;T. Manage stakeholder complexity across markets and functions without losing pace. Drive alignment from senior leadership to ground-level execution — and hold the thread across all of it.</p><br><br><p><strong>AI &amp; Productivity</strong></p><br><br><p>Lead AI adoption efforts within the functional performance teams. Identify where AI tools can replace manual reporting, accelerate analysis, and enhance the team's output quality. Push the team toward smarter, faster ways of working.</p><br><br><br>What you need to be successful<br><p><strong>What Did We Order?&nbsp;</strong></p><br><br><ul><li><p>3+ years in strategy, consulting, operations, or performance management — ideally in tech or a fast-paced consumer business</p><br><br></li><li><p>Thought Leadership ability to drive innovation and impact</p><br><br></li><li><p>Analytical Mindset &amp; strong problem-solving skills with a focus on data-driven decisions</p><br><br></li><li><p>Stakeholder Management, Cross-functional collaboration, Structured communicator — can compress complexity into clear, actionable output</p><br><br></li><li><p>Experience with financial modelling and PnL analysis strongly preferred</p><br><br></li><li><p>Experience using SQL, BigQuery, Looker, Tableau strongly preferred</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>As the Director you will lead talabat's end-to-end experience function across four pillars — Customer Experience, Partner Experience, Fraud Operations, and CX Insights — spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction, govern multi-million EUR budgets with direct P&amp;L impact, and oversee the integrity of the platform through robust fraud governance.&nbsp;</p><br><br><p>This is a high-impact senior leadership role requiring the ability to operate at both a strategic and executional level — influencing product and commercial roadmaps, shaping cross-functional policy, and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team, championing data-driven decision-making, operational excellence, and a culture of continuous improvement.&nbsp;</p><br><br><p>If you are passionate about building world-class experiences at scale, this role is for you.</p><br><br><br><p><u><strong>WHAT’S ON YOUR PLATE?</strong></u></p><br><br><p><strong>Customer Experience Strategy &amp; Leadership:&nbsp;</strong></p><br><br><ul><li><p>Own the end-to-end CX strategy across all verticals (Food, tMart, Local Shops, DineOut) and 8 MENA markets.&nbsp;</p><br><br></li><li><p>Define and govern cNPS, cSAT, and other north star metrics — setting targets, driving methodology, and leading cross-functional execution to move them.&nbsp;</p><br><br></li><li><p>Translate customer data, behavioral trends, and support signals into prioritized initiatives that improve retention, satisfaction, and order frequency.&nbsp;</p><br><br></li><li><p>Champion process automation, standardization, and digitalization of key CX workflows.&nbsp;</p><br><br></li></ul><br><p><strong>Partner Experience &amp; Budget Governance:&nbsp;</strong></p><br><br><ul><li><p>Oversee talabat's Partner Experience function, ensuring vendor satisfaction (vNPS/vSAT) is treated as a strategic competitive differentiator linked to commercial performance.&nbsp;</p><br><br></li><li><p>Maintain full accountability for the Functional budgets - customer and vendor compensation program — a multi-million EUR annual budget — including annual planning, policy design, market rollout sequencing, and ongoing financial governance.</p><br><br></li><li><p>Govern the complete portfolio of partner-facing policies and SOPs across all markets and verticals.&nbsp;</p><br><br></li></ul><br><p><strong>Fraud Operations &amp; Risk Governance:&nbsp;</strong></p><br><br><ul><li><p>Provide strategic oversight of talabat's Fraud Operations function, covering prevention, detection, and response frameworks across the ecosystem.&nbsp;</p><br><br></li><li><p>Ensure fraud governance is aligned with compliance, audit, and legal standards.&nbsp;</p><br><br></li><li><p>Drive cross-functional alignment between Fraud, Product, Finance, and Legal to balance risk mitigation with customer experience quality and platform growth.&nbsp;</p><br><br></li></ul><br><p><strong>Insights &amp; Analytics:&nbsp;</strong></p><br><br><ul><li><p>Oversee the Insights function, ensuring real-time visibility into performance across all markets through robust dashboards and structured reporting.&nbsp;</p><br><br></li><li><p>Champion a data-first culture across the department — ensuring insights translate into action.&nbsp;</p><br><br></li><li><p>Partner with BI, Data Science, and Product to build the data infrastructure that underpins reliable departmental performance visibility.&nbsp;</p><br><br></li><li><p>Run primary research, NPS programs to gather structured, well represented qualitative feedback - using these to inform local and regional priorities</p><br><br></li></ul><p><strong>People Leadership &amp; Organisational Development:</strong></p><br><br><ul><li><p>Lead and develop a team of middle managers and specialists and analysts.&nbsp;</p><br><br></li><li><p>Design the department's OKR framework, KPI architecture, and Business Review structure.&nbsp;</p><br><br></li><li><p>Set clear goals for the function and drive high performance and professional growth across all levels — fostering a culture of ownership, innovation, and customer-centricity.&nbsp;</p><br><br></li></ul><p><strong>Senior Stakeholder Management &amp; Cross-Functional Leadership:</strong></p><br><br><ul><li><p>Serve as the experience authority in senior leadership forums, influencing Product, Commercial, Finance, and Operations decisions.&nbsp;</p><br><br></li><li><p>Present strategic insights, budget performance, and departmental OKRs to COO and ExCo leadership.</p><br><br></li><li><p>&nbsp;Lead high-complexity, cross-functional programs assigned at department or company level with no existing playbook.</p><br><br></li></ul><br>What you need to be successful<br><p><u><strong>WHAT DID WE ORDER?</strong></u></p><br><br><p><strong>Qualifications &amp; Experience:</strong></p><br><br><ul><li><p>Bachelor's or Master's degree in Business Administration, Operations, CX, Data Analytics, or a related field.&nbsp;</p><br><br></li><li><p>10+ years of experience in customer experience, operations, or strategy, preferably in e-commerce, food delivery, or a high-growth tech environment.&nbsp;</p><br><br></li><li><p>Proven track record of leading mid level managers and large team members across multiple functions in a matrixed organization.&nbsp;</p><br><br></li><li><p>P&amp;L or budget accountability, experience ideally at a multi-million EUR scale.&nbsp;</p><br><br></li><li><p>Strong background in data analysis, performance management, and CX or operational strategy.&nbsp;</p><br><br></li><li><p>Experience working across multiple markets and geographies.</p><br><br></li></ul><p><strong>Skills &amp; Competencies:</strong></p><br><br><ul><li><p>Exceptional leadership skills — able to inspire, align, and develop high-performing teams.&nbsp;</p><br><br></li><li><p>Strategic mindset with strong execution discipline; comfortable operating at both the 30,000-foot and ground levels.&nbsp;</p><br><br></li><li><p>Data-driven decision-making, with the ability to synthesize complex datasets into clear insights and recommendations.&nbsp;</p><br><br></li><li><p>Excellent stakeholder management and executive communication skills — able to influence and present to ExCo and Board level.&nbsp;</p><br><br></li><li><p>Deep customer and partner empathy, with a passion for delivering exceptional experiences at scale.&nbsp;</p><br><br></li><li><p>Strong cross-functional collaboration skills across Product, Finance, Legal, and Operations.&nbsp;</p><br><br></li><li><p>Ability to lead through ambiguity and drive clarity in complex, fast-moving environments.&nbsp;</p><br><br></li><li><p>AI-first mindset — comfortable leveraging automation and emerging tools to drive scale and efficiency.</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br>Job Description<br><p>As the Director you will lead talabat's end-to-end experience function across four pillars — Customer Experience, Partner Experience, Fraud Operations, and CX Insights — spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction, govern multi-million EUR budgets with direct P&amp;L impact, and oversee the integrity of the platform through robust fraud governance.&nbsp;</p><br><p>This is a high-impact senior leadership role requiring the ability to operate at both a strategic and executional level — influencing product and commercial roadmaps, shaping cross-functional policy, and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team, championing data-driven decision-making, operational excellence, and a culture of continuous improvement.&nbsp;</p><br><p>If you are passionate about building world-class experiences at scale, this role is for you.</p><br><p><u><strong>WHAT’S ON YOUR PLATE?</strong></u></p><br><p><strong>Customer Experience Strategy &amp; Leadership:&nbsp;</strong></p><br><ul><li><p>Own the end-to-end CX strategy across all verticals (Food, tMart, Local Shops, DineOut) and 8 MENA markets.&nbsp;</p><br></li><li><p>Define and govern cNPS, cSAT, and other north star metrics — setting targets, driving methodology, and leading cross-functional execution to move them.&nbsp;</p><br></li><li><p>Translate customer data, behavioral trends, and support signals into prioritized initiatives that improve retention, satisfaction, and order frequency.&nbsp;</p><br></li><li><p>Champion process automation, standardization, and digitalization of key CX workflows.&nbsp;</p><br></li></ul><p><strong>Partner Experience &amp; Budget Governance:&nbsp;</strong></p><br><ul><li><p>Oversee talabat's Partner Experience function, ensuring vendor satisfaction (vNPS/vSAT) is treated as a strategic competitive differentiator linked to commercial performance.&nbsp;</p><br></li><li><p>Maintain full accountability for the Functional budgets - customer and vendor compensation program — a multi-million EUR annual budget — including annual planning, policy design, market rollout sequencing, and ongoing financial governance.</p><br></li><li><p>Govern the complete portfolio of partner-facing policies and SOPs across all markets and verticals.&nbsp;</p><br></li></ul><p><strong>Fraud Operations &amp; Risk Governance:&nbsp;</strong></p><br><ul><li><p>Provide strategic oversight of talabat's Fraud Operations function, covering prevention, detection, and response frameworks across the ecosystem.&nbsp;</p><br></li><li><p>Ensure fraud governance is aligned with compliance, audit, and legal standards.&nbsp;</p><br></li><li><p>Drive cross-functional alignment between Fraud, Product, Finance, and Legal to balance risk mitigation with customer experience quality and platform growth.&nbsp;</p><br></li></ul><p><strong>Insights &amp; Analytics:&nbsp;</strong></p><br><ul><li><p>Oversee the Insights function, ensuring real-time visibility into performance across all markets through robust dashboards and structured reporting.&nbsp;</p><br></li><li><p>Champion a data-first culture across the department — ensuring insights translate into action.&nbsp;</p><br></li><li><p>Partner with BI, Data Science, and Product to build the data infrastructure that underpins reliable departmental performance visibility.&nbsp;</p><br></li><li><p>Run primary research, NPS programs to gather structured, well represented qualitative feedback - using these to inform local and regional priorities</p><br></li></ul><p><strong>People Leadership &amp; Organisational Development:</strong></p><br><ul><li><p>Lead and develop a team of middle managers and specialists and analysts.&nbsp;</p><br></li><li><p>Design the department's OKR framework, KPI architecture, and Business Review structure.&nbsp;</p><br></li><li><p>Set clear goals for the function and drive high performance and professional growth across all levels — fostering a culture of ownership, innovation, and customer-centricity.&nbsp;</p><br></li></ul><p><strong>Senior Stakeholder Management &amp; Cross-Functional Leadership:</strong></p><br><ul><li><p>Serve as the experience authority in senior leadership forums, influencing Product, Commercial, Finance, and Operations decisions.&nbsp;</p><br></li><li><p>Present strategic insights, budget performance, and departmental OKRs to COO and ExCo leadership.</p><br></li><li><p>&nbsp;Lead high-complexity, cross-functional programs assigned at department or company level with no existing playbook.</p><br></li></ul><br>Qualifications<br><p><u><strong>WHAT DID WE ORDER?</strong></u></p><br><p><strong>Qualifications &amp; Experience:</strong></p><br><ul><li><p>Bachelor's or Master's degree in Business Administration, Operations, CX, Data Analytics, or a related field.&nbsp;</p><br></li><li><p>10+ years of experience in customer experience, operations, or strategy, preferably in e-commerce, food delivery, or a high-growth tech environment.&nbsp;</p><br></li><li><p>Proven track record of leading mid level managers and large team members across multiple functions in a matrixed organization.&nbsp;</p><br></li><li><p>P&amp;L or budget accountability, experience ideally at a multi-million EUR scale.&nbsp;</p><br></li><li><p>Strong background in data analysis, performance management, and CX or operational strategy.&nbsp;</p><br></li><li><p>Experience working across multiple markets and geographies.</p><br></li></ul><p><strong>Skills &amp; Competencies:</strong></p><br><ul><li><p>Exceptional leadership skills — able to inspire, align, and develop high-performing teams.&nbsp;</p><br></li><li><p>Strategic mindset with strong execution discipline; comfortable operating at both the 30,000-foot and ground levels.&nbsp;</p><br></li><li><p>Data-driven decision-making, with the ability to synthesize complex datasets into clear insights and recommendations.&nbsp;</p><br></li><li><p>Excellent stakeholder management and executive communication skills — able to influence and present to ExCo and Board level.&nbsp;</p><br></li><li><p>Deep customer and partner empathy, with a passion for delivering exceptional experiences at scale.&nbsp;</p><br></li><li><p>Strong cross-functional collaboration skills across Product, Finance, Legal, and Operations.&nbsp;</p><br></li><li><p>Ability to lead through ambiguity and drive clarity in complex, fast-moving environments.&nbsp;</p><br></li><li><p>AI-first mindset — comfortable leveraging automation and emerging tools to drive scale and efficiency.</p><br></li></ul><br><br> </div>