وظائف موظف استقبال - العين الإمارات

<ul><li><p>Lead, coach and support the service reception team, including Service Advisors, Cost Clerks and Receptionists, to deliver excellent customer service.</p></li><li><p>Create and maintain a customer-centric reception environment aligned with the company’s service values and standards.</p></li><li><p>Ensure accurate customer and vehicle information flow between the reception, workshop and support teams to achieve “Fix Right First Time” and on-time vehicle delivery.</p></li><li><p>Monitor daily service operations, work loading, staff schedules, attendance and shift handovers to ensure smooth and efficient service centre performance.</p></li><li><p>Review customer feedback, complaints and escalations, and work with the Aftersales Manager to implement continuous improvement actions.</p></li><li><p>Drive team performance against operational and financial KPIs, including revenue, margin, Net Promoter Score, customer satisfaction, on-time delivery and Fix Right First Time rates.</p></li><li><p>Maintain a clean, safe and well-organised customer waiting area and service reception in line with 5S and safety standards.</p></li><li><p>Conduct regular team briefings, performance reviews and training plans to support employee engagement, capability and service excellence.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong customer service mindset with the ability to create positive and professional customer experience.</p></li><li><p>Minimum 4-5 years’ experience in customer care, receptionist role, preferably in automotive industry.</p></li><li><p>Proven leadership skills with experience managing frontline or service reception teams. Strong communication, coordination and problem-solving skills.</p></li><li><p>Ability to manage daily operations, work schedules, attendance and team performance in a fast-paced environment.</p></li></ul><br><p><strong>What equips you for the role</strong></p><ul><li><p>Diploma or degree in Mechanical Engineering, Automotive, Hospitality or a related field.</p></li><li><p>More than 5 years’ experience in a Service Supervisor, Service Support Manager or similar frontline leadership role is preferred.</p></li><li><p>At least 3 years’ experience in a customer-facing automotive role.</p></li><li><p>Experience managing teams, improving customer satisfaction and working with operational KPIs.</p></li><li><p>Strong behavioral competencies include analytical thinking, focus, task orientation, communication and teamwork.</p></li><li><p>Proficiency in Microsoft Office applications, including Excel, Word and PowerPoint; knowledge of SAP is an advantage.</p></li><li><p>High attention to detail with the ability to ensure accurate customer, vehicle and service information.</p></li></ul>

<p>The Secretary/Receptionist is responsible for managing the front desk, handling administrative and clerical duties, supporting the office team, and assisting with daily cargo and logistics operations. The role requires good communication, organization, customer service, and computer skills.</p><ul><li><p>Welcome and assist customers, visitors, drivers, and suppliers in a professional manner.</p></li><li><p>Answer incoming phone calls, emails, and inquiries and direct them to the appropriate department.</p></li><li><p>Prepare, organize, and maintain company documents, records, invoices, quotations, and correspondence.</p></li><li><p>Coordinate with customers regarding cargo collection, delivery, shipment status, and required documents.</p></li><li><p>Assist the operations team with preparing cargo-related paperwork and maintaining shipment records.</p></li><li><p>Enter and update shipment and customer information in company systems or Excel.</p></li><li><p>Receive and distribute incoming and outgoing documents and correspondence.</p></li><li><p>Schedule meetings, appointments, and company activities.</p></li><li><p>Prepare letters, reports, spreadsheets, and other office documents.</p></li><li><p>Maintain proper filing systems for customer, shipment, and administrative records.</p></li><li><p>Coordinate with drivers, warehouse staff, freight forwarders, and customers when required.</p></li><li><p>Handle basic office supplies and assist with ordering stationery and other requirements.</p></li><li><p>Maintain confidentiality of company and customer information.</p></li><li><p>Perform general administrative and secretarial duties as assigned by management.</p></li><li><p>Ensure the reception area and office are organized and presentable.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Previous experience as a <strong>Secretary, Receptionist, Administrative Assistant, or similar role</strong>, preferably in cargo, logistics, freight forwarding, or transport.</p></li><li><p>Good English communication skills; knowledge of <strong>Arabic and English </strong></p></li><li><p>Good knowledge of Microsoft Office, especially <strong>Word and Excel</strong>.</p></li><li><p>Good organizational and time-management skills.</p></li><li><p>Professional telephone and customer-service manner.</p></li><li><p>Ability to work under pressure and handle multiple tasks.</p></li><li><p>High level of accuracy and attention to detail.</p></li></ol>

<p>The Secretary/Receptionist is responsible for managing the front desk, handling administrative and clerical duties, supporting the office team, and assisting with daily cargo and logistics operations. The role requires good communication, organization, customer service, and computer skills.</p><ul><li><p>Welcome and assist customers, visitors, drivers, and suppliers in a professional manner.</p></li><li><p>Answer incoming phone calls, emails, and inquiries and direct them to the appropriate department.</p></li><li><p>Prepare, organize, and maintain company documents, records, invoices, quotations, and correspondence.</p></li><li><p>Coordinate with customers regarding cargo collection, delivery, shipment status, and required documents.</p></li><li><p>Assist the operations team with preparing cargo-related paperwork and maintaining shipment records.</p></li><li><p>Enter and update shipment and customer information in company systems or Excel.</p></li><li><p>Receive and distribute incoming and outgoing documents and correspondence.</p></li><li><p>Schedule meetings, appointments, and company activities.</p></li><li><p>Prepare letters, reports, spreadsheets, and other office documents.</p></li><li><p>Maintain proper filing systems for customer, shipment, and administrative records.</p></li><li><p>Coordinate with drivers, warehouse staff, freight forwarders, and customers when required.</p></li><li><p>Handle basic office supplies and assist with ordering stationery and other requirements.</p></li><li><p>Maintain confidentiality of company and customer information.</p></li><li><p>Perform general administrative and secretarial duties as assigned by management.</p></li><li><p>Ensure the reception area and office are organized and presentable.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Previous experience as a <strong>Secretary, Receptionist, Administrative Assistant, or similar role</strong>, preferably in cargo, logistics, freight forwarding, or transport.</p></li><li><p>Good English communication skills; knowledge of <strong>Arabic and english , French </strong> can be an advantage.</p></li><li><p>Good knowledge of Microsoft Office, especially <strong>Word and Excel</strong>.</p></li><li><p>Good organizational and time-management skills.</p></li><li><p>Professional telephone and customer-service manner.</p></li><li><p>Ability to work under pressure and handle multiple tasks.</p></li><li><p>High level of accuracy and attention to detail.</p></li></ol>

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma - Any discipline or related fields.</p></li><li><p>Strong interpersonal, verbal and written communication skills.</p></li><li><p>Strong analytical and problem-solving skills</p></li><li><p>Excellent command of oral and written English. Arabic language desirable but not essential.</p></li><li><p>Ability to think critically and maintain a high level of confidentiality.</p></li><li><p>Proficiency in MS office.</p></li></ul>

<p><strong>Overview Of The Role:</strong></p><ul><li><p>BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE.</p></li><li><p>We are seeking an for an experienced Reception Supervisor to lead the daily operations of our automotive service reception. You will ensure an efficient customer journey, high-quality interactions, accurate job-card management and consistent compliance with company and OEM standards. Reporting to the Aftersales Manager, you will supervise a team of receptionists and service advisors while supporting customer satisfaction and business performance.</p></li></ul><p>What You Will Do:</p><ul><li><p>Lead, coordinate and allocate work across the service reception team to maintain professional and efficient customer handling.</p></li><li><p>Ensure job cards are created, communicated and closed accurately and on time.</p></li><li><p>Monitor customer updates, complaint handling and escalations to improve satisfaction and resolution rates.</p></li><li><p>Oversee warranty and parts-request processes at reception in line with OEM and company requirements.</p></li><li><p>Coach and develop receptionists and service advisors to strengthen customer-handling skills and achieve KPIs.</p></li><li><p>Maintain HSSE, quality and presentation standards across the reception area.</p></li><li><p>Track reception performance and customer satisfaction trends, and recommend service improvements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Skills To Be Successful:</strong></p><ul><li><p>Bachelors Degree or Diploma in Engineering.</p></li><li><p>5-7 years of automotive customer service or reception experience, including at least two years in a supervisory role.</p></li><li><p>Strong knowledge of aftersales reception operations and customer-service processes.</p></li><li><p>Experience using a dealer management system such as SAP or an equivalent platform.</p></li><li><p>Demonstrated leadership, coaching and team-motivation skills.</p></li><li><p>Excellent communication, customer service, problem-solving and conflict-resolution abilities.</p></li><li><p>Commitment to Health, Safety, Security and Environment compliance and quality assurance.</p></li><li><p>Fluency in English; Arabic, Urdu or Hindi would be an advantage.</p></li></ul>

<br><ol><li><p>Evaluate the Pre Approval requests from medical necessity for the requested service according to the medical data provided and accurately code the service description codes stated on the prior authorization requests, according to accepted medical coding rules, medical guidelines and policy’s schedule of benefits&nbsp;</p></li></ol><br><ol start="2"><li><p>Respond to Insurance/ TPA queries and liaise with concerned department without any delay.&nbsp;</p></li></ol><br><br><ol start="3"><li><p>Responsible for receiving, evaluating and escalating second opinion cases and case management&nbsp;</p></li></ol><br><ol start="4"><li><p>Perform night shift duty and on public holidays as per duty roster.&nbsp;</p></li></ol><br><br><br><ol start="5"><li><p>Prepares reports of daily activity as requested for management and assists management in monthly reports as requested.&nbsp;</p></li></ol><br><ol start="6"><li><p>Handle Auditing Process. Arrange required documents and papers and check with coders in order to assist the external Auditors&nbsp;</p></li></ol><br><ol start="7"><li><p>Attend Meetings and Presentation&nbsp;</p></li></ol><br><ol start="8"><li><p>Train Front office, Receptionist and Nurses and keep them updated about Insurance details.&nbsp;</p></li></ol><br><ol start="9"><li><p>Prepare cost estimate for procedures for Cash Patient&nbsp;</p></li></ol><br><ol start="10"><li><p>To adjust duties in case of any sudden/ emergency unplanned leaves by colleagues.&nbsp;</p></li></ol><br><ol start="11"><li><p>Managing and handling pending cases (if any) to the next shift colleagues.&nbsp;</p></li></ol><br><p>Performs any other jobs or duties assigned by the HOD from time to time within the scope of job title</p><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Bachelor Degree in Medicine (MBBS) graduate from a recognized university.&nbsp;</p></li></ol><br><ol start="2"><li><p>Experience in Insurance Claims management/adjudication (minimum 2 years)&nbsp;</p></li></ol><br><ol start="3"><li><p>Experience in Medical Coding ICD, CPT, DRG and HCPCS.&nbsp;</p></li></ol><br><ol start="4"><li><p>Excellent command of oral and written English.&nbsp;</p></li></ol><br><ol start="5"><li><p>Flexible and able to work under pressure&nbsp;</p></li></ol><br><ol start="6"><li><p>Excellent knowledge of Microsoft applications&nbsp;</p></li></ol>

<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p><ul><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>High School Diploma or equivalent Degree</p></li><li><p>College Diploma - Any discipline or related fields.&nbsp;</p></li></ul>

<ul><li>Greet guests warmly and promptly upon arrival, creating a positive first impression and assessing their needs.</li><li>Take accurate food and beverage orders, utilizing point-of-sale (POS) systems efficiently and ensuring clarity.</li><li>Deliver food and beverages to tables promptly and accurately, ensuring proper presentation and addressing any guest concerns.</li><li>Provide attentive and knowledgeable service throughout the dining experience, anticipating guest needs and offering recommendations.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent is preferred, demonstrating a foundational level of education.</li><li>Prior experience in a customer-facing role within the hospitality industry is advantageous, showcasing familiarity with service standards.</li><li>Possession of a relevant food handling certification is a plus, highlighting a commitment to food safety.</li><li>A minimum of 1 year of experience in a restaurant setting is desired, indicating practical knowledge and skills.</li></ul>

<ul><li>Provide first-line support for hardware and software issues, ensuring swift resolution to maintain productivity.</li><li>Monitor and manage IT systems and networks, proactively identifying potential issues before they escalate.</li><li>Install, configure, and maintain operating systems and applications, tailoring setups to meet user needs.</li><li>Document troubleshooting processes and solutions to create a comprehensive knowledge base for future reference.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>The candidate must have strong troubleshooting skills, good communication abilities, and the capability to work effectively under pressure. · Minimum 6 years of relevant experience in IT support or a similar technical support role. · Able to work independently while contributing effectively within a team environment. · Demonstrates a positive, customer-focused approach to end-user support. · Native Arabic-speaking capability is required. Educational Requirements / Other Qualifications · Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related discipline. · Relevant IT certifications will be an advantage, such as CompTIA A+/Network+, Microsoft 365 Fundamentals, Azure Fundamentals, ITIL Foundation, or CCNA. · Native Arabic speaker with good English communication skills. Experience required · Minimum 6 years of relevant experience in IT support, service desk, desktop support, endpoint administration, or a similar technical support role. Technical Skills · Strong working knowledge of Windows 10/11, macOS, endpoint hardware, drivers, printers, and standard business applications. · Proficient in Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, and Office applications. · Hands-on experience with Active Directory, user account administration, remote support tools, endpoint management tools, and IT ticketing systems. · Ability to diagnose hardware, software, network, and access-related issues and recommend practical, secure, and timely solutions. · Exposure to Salesforce or similar CRM/business platforms will be an added advantage. · Basic understanding of endpoint security, patch management, antivirus tools, device compliance, and IT security best practices. Experience supporting queue management systems, asset management systems, service desk platforms, and common enterprise support tools. Skills troubleshooting communication IT support</p></li></ul>