وظائف مايكروسوفت ديناميك - الشارقة الإمارات

<p><strong>About the Role</strong></p><p>We are hiring a Senior Accountant with minimum 8 years of accounting experience, including at least 6 years in the UAE, to take full ownership of the operations and reporting of our finance and accounting department. You will report to the Managing Partners and lead an on-site team of two accountants.</p><p>The role suits an autonomous, detail-oriented finance professional who can turn raw operational and yard data into accurate management insight, enforce strict internal controls, and keep every part of the dealership audit-ready.</p><p><strong>Accounting and Compliance</strong></p><ul><li><p>Maintain accurate, audit-ready books that support management decision-making while meeting statutory requirements.</p></li><li><p>Ensure compliance with IFRS, UAE VAT, UAE Corporate Tax and other applicable UAE regulations.</p></li><li><p>Lead the operational rollout and adoption of UAE e-invoicing.</p></li><li><p>Act as the primary internal contact for VAT and Corporate Tax filings, tax audits and financial audits, working with external consultants, auditors and corporate bankers.</p></li></ul><p><strong>Vehicle Inventory and Costing</strong></p><ul><li><p>Oversee vehicle inventory across all holding structures.</p></li><li><p>Run monthly vehicle-level landed cost allocation and costing to calculate gross margin per unit.</p></li><li><p>Digitize the physical vehicle summary file to reduce paper dependency while keeping export documentation audit-ready.</p></li></ul><p><strong>Operational Control and Treasury</strong></p><ul><li><p>Lead and mentor two accountants: work allocation, supervision and quality review of daily general ledger entries, customer invoices, vendor bills and recurring expenses (AP, AR and cash flow).</p></li><li><p>Prepare and maintain management reporting and ad hoc reports.</p></li><li><p>Review and reconcile all ledger accounts.</p></li><li><p>Monitor export workflows: verify customs exit paperwork, track export documentation, and maintain security deposit records (cash and cheques held and released against proof of export).</p></li><li><p>Reconcile bank accounts, cash registers, post-dated cheques, and fuel and utility accounts (ENOC, ADNOC, Etisalat).</p></li><li><p>Audit petty cash records in Excel before approving postings to QuickBooks, ensuring full reconciliation.</p></li><li><p>Hold custody of bank access credentials, supplier banking records, corporate digital assets, showroom insurance policies and other assets.</p></li></ul><p><strong>Financial Reporting and Payroll</strong></p><ul><li><p>Own the month-end close. Prepare, review and analyze monthly, quarterly and annual financial statements, highlighting margins and operational variances.</p></li><li><p>Complete the year-end close, including capital account closures.</p></li><li><p>Process payroll through the UAE Wage Protection System (WPS) with correct allocation across branches.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Education and Certification</strong></p><ul><li><p>Bachelor's or Master's degree in Accounting, Finance or Commerce.</p></li><li><p>Active professional certification (ACCA, CA or CPA) strongly preferred.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>8 to 10 years of progressive accounting experience, including at least 6 years in the UAE.</p></li><li><p>Background in used car dealerships, vehicle trading or fleet management will be advantageous.</p></li></ul><p><strong>Tax and Compliance</strong></p><ul><li><p>Demonstrated command of UAE VAT, including the Profit Margin Scheme for second-hand goods and the rules for import and export of goods.</p></li><li><p>Sound knowledge of UAE Corporate Tax Law and readiness for the UAE e-invoicing framework.</p></li></ul><p><strong>Systems</strong></p><ul><li><p>Advanced, hands-on proficiency in QuickBooks and Microsoft Excel (required).</p></li><li><p>Familiarity with dealership management systems (DMS) or other ERPs is an advantage.</p></li></ul><p><strong>Leadership and Other Requirements</strong></p><ul><li><p>Proven record of supervising junior accounting staff.</p></li><li><p>Strong organizational and analytical skills, with the ability to work independently under minimal oversight.</p></li><li><p>Valid UAE driving licence.</p></li></ul><p><strong>What We Offer</strong></p><ul><li><p>Salary of AED 8,000 to 10,000 per month, based on experience.</p></li><li><p>Standard benefits as per UAE Labour Law.</p></li><li><p>Working hours 9:00 am to 7:00 pm with a two-hour break, one day off per week.</p></li><li><p>Exposure to the automotive trading and export sector.</p></li></ul>

<p>Treasury & Cash Management</p><ul><li><p>Develop and manage the Group's treasury strategy and policies.</p></li><li><p>Monitor daily cash positions and ensure adequate liquidity across all group entities.</p></li><li><p>Optimize cash utilization through cash pooling, intercompany funding, and centralized treasury</p></li></ul><p>activities.</p><ul><li><p>Prepare and maintain short-, medium-, and long-term cash flow forecasts.</p></li><li><p>Oversee bank account management, signatory controls, and treasury operations.</p><br></li></ul><p>Liquidity & Funding</p><ul><li><p>Manage working capital to ensure sufficient funding for operational and strategic requirements.</p></li><li><p>Arrange and administer debt facilities, revolving credit facilities, and other financing</p></li></ul><p>instruments.</p><ul><li><p>Coordinate funding requirements for subsidiaries and business units.</p></li><li><p>Monitor compliance with loan agreements and financial covenants.</p></li></ul><br><p>Banking Relationships</p><ul><li><p>Maintain strong relationships with banks and financial institutions.</p></li><li><p>Negotiate banking facilities, fees, and service agreements.</p></li><li><p>Evaluate banking products and recommend cost-effective treasury solutions.</p></li></ul><br><p>Financial Risk Management</p><ul><li><p>Identify, monitor, and manage foreign exchange, interest rate, and liquidity risks.</p></li><li><p>Execute hedging strategies in accordance with approved treasury policies.</p></li><li><p>Monitor market developments that may impact treasury activities.</p></li></ul><br><p>Treasury Controls & Compliance</p><ul><li><p>Ensure compliance with internal treasury policies and external regulatory requirements.</p></li><li><p>Strengthen treasury controls, payment authorization processes, and fraud prevention measures.</p></li><li><p>Support internal and external audits related to treasury operations.</p></li><li><p>Maintain compliance with banking regulations, anti-money laundering (AML), and know-your￾customer (KYC) requirements.</p></li></ul><br><p>Reporting & Analysis</p><ul><li><p>Prepare treasury reports for senior management, executive leadership, and the Board.</p></li><li><p>Analyze cash flow trends, borrowing costs, investment performance, and liquidity metrics.</p></li><li><p>Develop treasury dashboards and key performance indicators (KPIs).</p></li></ul><br><p>Systems & Process Improvement</p><ul><li><p>Lead treasury system implementation and optimization initiatives.</p></li><li><p>Improve treasury processes through automation and digitalization.</p></li><li><p>Ensure data integrity within treasury management systems and ERP platforms.</p></li></ul><br><p>Leadership & Collaboration</p><ul><li><p>Lead and mentor treasury team members where applicable.</p></li><li><p>Collaborate with Finance, Accounting, Tax, Procurement, Legal, and business units to support</p></li></ul><p>organizational objectives.</p><ul><li><p>Provide treasury expertise for mergers, acquisitions, restructurings, and major capital projects.</p></li></ul><br><br><p><strong>Desired Candidate Profile</strong></p><p>Qualifications</p><ul><li><p><strong>Bachelor's degree in Finance, Accounting, Economics, or a related field.</strong></p></li><li><p><strong>Professional qualification such as CFA, CPA, ACCA, CMA, or CA is preferred.</strong></p></li><li><p>Master's degree (MBA or Finance) is an advantage.</p><br></li></ul><p>Experience</p><ul><li><p><strong>8–12 years of treasury or corporate finance experience, with at least 3–5 years in a managerial</strong></p></li></ul><p><strong>role.</strong></p><ul><li><p>Experience managing treasury operations within a multinational or multi-entity organization.</p></li><li><p>Strong knowledge of cash management, liquidity planning, debt management, foreign exchange,</p></li></ul><p>and financial risk management.</p><ul><li><p>Experience with treasury management systems, ERP platforms and online banking platforms.</p></li></ul><br><p>Skills & Competencies</p><ul><li><p>Treasury and cash management expertise</p></li><li><p>Financial planning and analytical skills</p></li><li><p>Cash flow forecasting</p></li><li><p>Banking and lender relationship management</p></li><li><p>Financial risk management</p></li><li><p>Negotiation and influencing skills</p></li><li><p>Strong leadership and people management</p></li><li><p>Advanced Microsoft Excel and financial modeling</p></li><li><p>Excellent communication and presentation skills</p></li><li><p>High level of integrity and attention to detail</p></li><li><p>Strong problem-solving and decision-making abilities</p><br></li></ul>

<strong>Job Purpose<br><br></strong>To plan, schedule, manage, and coordinate all the scheduled and unscheduled maintenance work to ensure the continuous airworthiness of the airline fleet and other third- party entities. Develops both short term and long-term maintenance plans in coordinator with line manager and other internal stakeholders. Achieves the highest level of safety, cost efficiency and dispatch reliability of assigned fleet and other contracted entities by effective planning.<br><br><strong>Key Result Responsibilities<br><br></strong><ul><li>Develops long-term/short-term maintenance plans for assigned fleet maintenance based on the Approved Maintenance Program and any other documents issued by CAMO engineering services.</li><li>Execute maintenance activities forecasting in company MIS (AMOS) in a timely and cost-effective manner.</li><li>Create effective work packages, issuance of preloads, gantt charts and any other support required for execution of checks.</li><li>Create any scheduled and unscheduled line &amp; base maintenance /workshops/third party work packages and coordinate with all responsible stake holders in line with the procedures laid down in company manuals.</li><li>Coordinate with necessary Stakeholders to develop maintenance capacity plan.</li><li>Manage scheduled/unscheduled maintenance activities taking into consideration the agreed parameters (calendar, hours, cycles), cost and business needs, overlaps, unforeseen circumstances as well as emergencies.</li><li>Develop monthly/quarterly/half yearly and yearly man hour forecast vs man hours utilized reports.</li><li>Provide feedback to CAMO engineering services to enhance, improve or increase efficiency of any maintenance related documents.</li><li>Coordinate with Engineering Procurement team to ensure all tools, spare parts and components prior to scheduling or planning any maintenance activity on assigned fleet or third-party entity.</li><li>Report-back maintenance events carried out within an approved time frame given in the company procedures.<br><br></li></ul>Key Result Responsibilities - Continued<br><br><ul><li> Provide complete check analysis post completion of major checks (including “A” check).</li><li> Monitor tasks completion versus Engineers checks requests in accordance with policies, procedures and regulations.</li><li> Schedule compliance of airworthiness directives as well as non-mandatory service bulletins and modifications issued by CAMO engineering.</li><li> Plan and schedule all defects in coordination with MCC department.</li><li> Provide necessary assistance in the aircraft’s lease/sublease process through technical evaluation of aircrafts.</li><li> Coordinate with respective parties in Engineering, Finance and Legal to ensure smooth processing as per agreed terms and conditions and approved regulations.</li><li> Prepare, coordinate and schedule all short-term maintenance requirements working closely with line maintenance and MCC departments.</li><li> Coordinate, create, plan and verify third party maintenance work packages.<br><br></li></ul><strong>Qualifications (Academic, Training, Languages)<br><br></strong><ul><li>University Degree in Aircraft Engineering/Aeronautical/Aerospace/Industrial or equivalent.</li><li>Project Management certificate or alternately the proven corresponding working experience.</li><li>Cost Control, Compliance, Budgeting and Quality Assurance certificates and trainings are an added value and some may be treated as conditional for this role.</li><li>Capable of using technology systems &amp; tools; proficient in Microsoft suite and MRO systems.</li><li>Excellent command over both written and verbal communication skills: reporting, presentations, etc.</li><li>Fluent in English Language.<br><br></li></ul><strong>Work Experience<br><br></strong><ul><li> 5+ years’ experience in the Aviation industry, 4 of which as “Planning Engineer” or in a similar capacity, experience with Airbus A320 aircraft is preferred.</li><li> Experienced in aircraft planning systems, procedures and documents such as (MPD, MRB, AMP) and regulations such as those of CAMO (Continuing Airworthiness Management Organization), and their relation to aircraft maintenance program.</li><li> Clearly understanding of the applicable rules and regulations mentioned in CAR-M, CAR-145 , PART 21 and applicable company manuals such as TPM.</li><li> Familiar with aircraft systems and components.</li><li> Familiar with rules and regulations of the relevant civil aviation authority pertaining to the Engineering Maintenance, policies, procedures, manuals and licensing.</li><li> Can demonstrate a working knowledge of EASA part 145, part 21 and sub part “M” requirements.</li><li> Experienced in working with a team of professionals (Engineers and Technicians) in a frequently changing environment with heavy work-load schedules and ad-hoc scenarios.</li><li> Very good time management skills.</li><li> Necessary exposure on Airline Flight Operations and Standard regulations.</li><li> Understanding of related Quality Assurance/Safety/Audit functional practices</li><li> High accuracy and attention to both results and details.</li><li> Cost-oriented, possesses effective problem solving and decision-making skills.</li><li> Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul>

<strong>About us:<br><br></strong>Guests are also within easy reach of University Hospital Sharjah, and the vibrant Aljada community.<br><br>Designed with voco's signature charm and thoughtful hospitality, the hotel features stylish guest rooms and suites, a fully equipped fitness centre, an inviting outdoor swimming pool, versatile meeting and event facilities, and a selection of dining experiences, including an all-day dining restaurant, cozy café, and lobby lounge. Whether the stay is for a short visit or an extended stay, voco Sharjah delivers a warm, trendy comfortable, and memorable experience.<br><br>We are a people powered business. So, we’re looking for a HR Manager who recognises that culture is key – with the drive to create an enabling and empowering environment that brings the best out of our team. And delivers truly memorable experiences to our guests as a result.<br><br><strong>A little taste of your day-to-day:<br><br></strong>Every day is different at IHG, but you’ll mostly be:<br><br><ul><li>Leading the hotel's people strategy and HR initiatives while ensuring alignment with IHG standards and local employment legislation.</li><li>Managing the hotel payroll process and overseeing compensation and benefits practices to ensure accuracy, competitiveness, and internal equity.</li><li>Monitoring key HR metrics such as turnover, absenteeism, and exit interview trends to identify opportunities for improvement, colleague engagement, and talent development.</li><li>Preparing, analysing, and communicating monthly HR reports and insights to support informed business decisions.</li><li>Managing the HR department's budget, office resources, and operational expenses effectively.</li><li>Creating exceptional colleague experiences through recruitment, onboarding, orientation, and employee lifecycle activities while bringing IHG's BrandHearted culture to life.</li><li>Leading performance management initiatives by coaching leaders, supporting development conversations, and promoting a culture of continuous feedback and high performance.</li><li>Recruiting, training, motivating, coaching, and developing the HR team to achieve departmental goals and deliver excellent internal service.</li><li>Driving colleague communication, engagement, recognition, and wellbeing programmes to create a positive and inclusive workplace.</li><li>Planning, administering, and following up on annual colleague engagement surveys, ensuring meaningful action plans are implemented.</li><li>Overseeing colleague facilities, including the cafeteria, lockers, public areas, and smoking areas, to maintain high standards of colleague welfare.</li><li>Maintaining accurate HR records, employee files, and HR systems while ensuring compliance with company policies and data privacy standards.</li><li>Partnering with department leaders to strengthen leadership capability, improve service culture, and enhance both colleague and guest experiences.</li><li>Promoting the hotel's reputation within the local community and encouraging colleague participation in social responsibility initiatives.</li><li>Ensuring full compliance with labour laws, company policies, hotel procedures, and IHG brand standards.</li><li>Leading the HR function, providing trusted guidance to leaders and colleagues, and carrying out additional responsibilities as required.<br><br></li></ul><strong>What We need from you:<br><br></strong><ul><li>Previous experience in Human Resources within the hospitality industry.</li><li>5 years of related experience in HR Management </li><li>Strong knowledge of UAE labor law, HR practices, payroll, and employee relations.</li><li>Excellent communication, interpersonal, and organizational skills.</li><li>A proactive, approachable, and solution-oriented mindset with a passion for developing people.</li><li>Ability to handle confidential information with professionalism and integrity.</li><li>Strong analytical skills with the ability to interpret HR data and provide actionable insights.</li><li>Proficiency in Microsoft Office and HR systems.</li><li>A team player with the ability to inspire, influence, and build positive.</li><li>relationships across all levels of the organization.</li><li>Must speak fluent English /Arabic</li><li>Other languages may be preferred<br><br></li></ul><strong>What you can expect from us:<br><br></strong>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.<br><br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.<br><br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.<br><br>So, join us and you’ll become part of our ever-growing global family.<br><br>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Position Overview<br><br>We are seeking an organized, dependable, and detail-oriented <strong>Remote Data Entry Administrator</strong> to support daily business operations. This entry-level position is responsible for entering and maintaining information, processing digital records, organizing documentation, updating spreadsheets and databases, and completing routine administrative assignments.<br><br>The ideal candidate is comfortable working with computers and digital information, follows procedures carefully, and consistently produces accurate work.<br><br><strong>Previous professional experience is not required. Training and ongoing guidance will be provided.</strong> Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote professional role are encouraged to apply.<br><br>Key Responsibilities<br><br>Data Entry &amp; Administration<br><br><ul><li>Enter information into databases, spreadsheets, and internal systems.</li><li>Create and update records using approved source information.</li><li>Transfer data from forms, documents, and digital files.</li><li>Review entries for accuracy and completeness.</li><li>Maintain consistent formatting across records.</li><li>Process routine data updates and corrections.</li><li>Complete assigned work within established deadlines.</li><li>Maintain accurate processing records.<br><br></li></ul>Data Verification &amp; Quality Control<br><br><ul><li>Compare entered information with approved source documents.</li><li>Review records for missing, duplicate, or inconsistent information.</li><li>Perform routine accuracy and completeness checks.</li><li>Verify information according to established procedures.</li><li>Correct routine errors when authorized.</li><li>Flag unresolved discrepancies for additional review.</li><li>Help maintain accurate and reliable business data.<br><br></li></ul>Records Management<br><br><ul><li>Maintain organized electronic records and files.</li><li>Upload, label, categorize, and archive documents.</li><li>Follow established file-naming and storage procedures.</li><li>Maintain record indexes and processing logs.</li><li>Retrieve authorized records when requested.</li><li>Organize templates, forms, and reference materials.</li><li>Protect confidential and sensitive information.<br><br></li></ul>Administrative Support<br><br><ul><li>Prepare and update spreadsheets, forms, lists, and trackers.</li><li>Process routine administrative requests.</li><li>Maintain internal logs and shared records.</li><li>Organize digital folders and administrative resources.</li><li>Assist with shared inboxes when assigned.</li><li>Route documents and information to appropriate team members.</li><li>Complete additional clerical and administrative assignments.<br><br></li></ul>Workflow &amp; Task Coordination<br><br><ul><li>Track pending and completed assignments.</li><li>Update workflow and processing trackers.</li><li>Monitor routine deadlines and action items.</li><li>Follow up on assigned tasks.</li><li>Maintain basic activity logs.</li><li>Compile approved information for routine reports and summaries.</li><li>Provide progress updates when requested.<br><br></li></ul>Remote Team Communication<br><br><ul><li>Communicate professionally through email, chat, and virtual meetings.</li><li>Respond to routine internal requests.</li><li>Coordinate information with team members and departments.</li><li>Request clarification when instructions are incomplete.</li><li>Report data or documentation issues promptly.</li><li>Participate in virtual meetings and training sessions.</li><li>Maintain dependable communication during scheduled work hours.<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing proficiency.</li><li>Familiarity with email, spreadsheets, web browsers, and digital documents.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and time-management skills.</li><li>Ability to follow written instructions and established procedures.</li><li>Ability to complete repetitive tasks accurately and consistently.</li><li>Clear written and verbal communication skills.</li><li>Ability to manage multiple routine assignments.</li><li>Ability to work independently in a remote environment.</li><li>Dependable and professional work habits.</li><li>Willingness to learn new software and processes.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong>Previous professional experience is <strong>not required</strong>. Familiarity with any of the following may be helpful:<br><br><ul><li>Microsoft Excel, Word, and Outlook.</li><li>Google Sheets, Docs, Drive, and Gmail.</li><li>Data-entry or database systems.</li><li>Administrative or clerical support.</li><li>Digital document-management platforms.</li><li>CRM or business-management systems.</li><li>Records processing and data verification.</li><li>Basic spreadsheet functions.</li><li>Remote collaboration tools.<br><br></li></ul>Skills developed through academic projects, internships, volunteer work, freelance assignments, customer service, retail, or other structured activities may also be relevant.<br><br>Skills &amp; Competencies<br><br><ul><li>Accurate data entry.</li><li>Data verification.</li><li>Attention to detail.</li><li>Administrative organization.</li><li>Records management.</li><li>Document processing.</li><li>Computer and typing proficiency.</li><li>Time management.</li><li>Dependability and consistency.</li><li>Confidential information handling.<br><br></li></ul>What We Offer<br><br>Depending on employment status, location, and eligibility, benefits may include:<br><br><ul><li>Fully remote work environment.</li><li>Competitive entry-level compensation.</li><li>Paid onboarding and training.</li><li>Full-time and part-time opportunities.</li><li>Flexible scheduling for qualifying positions.</li><li>Paid time off and company holidays.</li><li>Health, dental, and vision benefits where applicable.</li><li>Professional development opportunities.</li><li>Ongoing coaching and feedback.</li><li>Career advancement opportunities.</li><li>Company-provided equipment where applicable.</li><li>Supportive remote team environment.<br><br></li></ul>Ideal Candidate<br><br>You may be a strong fit if you enjoy structured, detail-focused work involving data, spreadsheets, records, and digital documents. You are accurate, organized, dependable, and comfortable completing assignments independently while following established procedures.<br><br>This position can provide a foundation for a career in <strong>data administration, data entry, records management, administrative support, or business operations</strong>.<br><br>Application Process<br><br>Interested candidates should submit an updated resume and complete the required application information.<br><br>Qualified applicants may be invited to a virtual interview and brief skills assessment covering typing, data accuracy, spreadsheet basics, record verification, organization, or attention to detail.<br><br>Selected candidates will receive additional information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.<br><br>Equal Opportunity Statement<br><br>We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.

Position Overview<br><br>We are seeking a friendly, dependable, and customer-focused <strong>Customer Support Representative</strong> to join our remote team. This entry-level position assists customers with questions, account requests, orders, products, services, and other routine support needs while maintaining accurate records and providing administrative assistance.<br><br>The ideal candidate communicates clearly, listens carefully, stays organized, and is comfortable using email, chat, phone, and online business systems.<br><br><strong>Previous professional experience is not required. Training and ongoing guidance will be provided.</strong> Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first remote professional role are encouraged to apply.<br><br>Key Responsibilities<br><br>Customer Support<br><br><ul><li>Respond to customer questions in a friendly and professional manner.</li><li>Assist with routine account, order, product, and service inquiries.</li><li>Provide accurate information using approved resources.</li><li>Guide customers through standard processes and next steps.</li><li>Resolve routine concerns within established guidelines.</li><li>Follow up on pending requests when necessary.</li><li>Escalate complex or unresolved concerns appropriately.</li><li>Maintain a positive customer experience during every interaction.<br><br></li></ul>Email, Chat &amp; Phone Support<br><br><ul><li>Communicate with customers through approved support channels.</li><li>Respond to emails and chat messages clearly and professionally.</li><li>Handle phone inquiries when assigned.</li><li>Use approved scripts, templates, and knowledge resources.</li><li>Ask appropriate questions to understand customer needs.</li><li>Provide clear instructions and helpful explanations.</li><li>Maintain professional communication during challenging interactions.<br><br></li></ul>Customer Records &amp; Data Entry<br><br><ul><li>Enter and update customer information in company systems.</li><li>Maintain accurate account and contact records.</li><li>Document customer interactions, requests, and resolutions.</li><li>Review information for accuracy and completeness.</li><li>Process authorized account updates.</li><li>Correct routine record errors when authorized.</li><li>Protect confidential customer and company information.<br><br></li></ul>Ticket &amp; Case Management<br><br><ul><li>Create and update customer support tickets.</li><li>Categorize requests accurately.</li><li>Maintain clear case notes.</li><li>Track open, pending, and completed requests.</li><li>Update case status as work progresses.</li><li>Monitor follow-up requirements.</li><li>Escalate cases requiring specialized assistance.</li><li>Close completed requests according to established procedures.<br><br></li></ul>Account &amp; Order Support<br><br><ul><li>Assist customers with routine account questions.</li><li>Provide order or service status information when available.</li><li>Help process authorized account or order updates.</li><li>Verify required information before making changes.</li><li>Route billing, technical, or specialized concerns to the appropriate team.</li><li>Maintain accurate documentation of completed actions.<br><br></li></ul>Administrative Support<br><br><ul><li>Update spreadsheets, forms, trackers, and internal records.</li><li>Organize digital documents and customer files.</li><li>Process routine administrative requests.</li><li>Maintain activity logs and shared records.</li><li>Assist with shared inboxes when assigned.</li><li>Support additional customer service and administrative projects.<br><br></li></ul>Remote Team Collaboration<br><br><ul><li>Communicate professionally with team members through email, chat, and virtual meetings.</li><li>Coordinate customer requests with appropriate departments.</li><li>Provide updates on pending or unresolved cases.</li><li>Ask for clarification when instructions are incomplete.</li><li>Participate in virtual meetings, training, and coaching.</li><li>Maintain dependable communication during scheduled work hours.<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li>High school diploma, GED, or equivalent.</li><li>Basic computer and typing proficiency.</li><li>Strong written and verbal communication skills.</li><li>Friendly, patient, and professional approach.</li><li>Good listening and basic problem-solving skills.</li><li>Strong attention to detail and accuracy.</li><li>Good organizational and time-management abilities.</li><li>Ability to follow established procedures and instructions.</li><li>Ability to manage multiple routine customer requests.</li><li>Ability to work independently in a remote environment.</li><li>Willingness to learn new systems and processes.</li><li>Dependable and professional work habits.</li><li>Ability to maintain confidentiality.</li><li>Reliable internet connection and suitable remote workspace.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong>Previous professional experience is <strong>not required</strong>. Familiarity with any of the following may be helpful:<br><br><ul><li>Customer service or customer support.</li><li>Email, chat, or phone-based communication.</li><li>CRM or ticket-management systems.</li><li>Microsoft Office or Google Workspace.</li><li>Data entry and customer records.</li><li>Account or order processing.</li><li>Administrative or clerical support.</li><li>Remote collaboration tools.<br><br></li></ul>Experience gained through retail, hospitality, internships, volunteer work, academic projects, freelance assignments, or other customer-facing activities may also be relevant.<br><br>Skills &amp; Competencies<br><br><ul><li>Customer-focused communication.</li><li>Active listening and patience.</li><li>Written and verbal communication.</li><li>Problem solving.</li><li>Data entry and accuracy.</li><li>Attention to detail.</li><li>Organization and time management.</li><li>Adaptability and willingness to learn.</li><li>Dependability and professionalism.</li><li>Confidential information handling.<br><br></li></ul>What We Offer<br><br>Depending on employment status, location, and eligibility, benefits may include:<br><br><ul><li>Fully remote work environment.</li><li>Competitive entry-level compensation.</li><li>Paid onboarding and training.</li><li>Full-time and part-time opportunities.</li><li>Flexible scheduling for qualifying positions.</li><li>Paid time off and company holidays.</li><li>Health, dental, and vision benefits where applicable.</li><li>Professional development opportunities.</li><li>Ongoing coaching and feedback.</li><li>Career advancement opportunities.</li><li>Company-provided equipment where applicable.</li><li>Supportive remote team environment.<br><br></li></ul>Ideal Candidate<br><br>You may be a strong fit if you enjoy helping people, communicating clearly, solving routine problems, and keeping customer information organized. You are patient, dependable, professional, and comfortable learning new systems while working independently.<br><br>This position can provide a foundation for a career in <strong>customer support, customer service, client services, account support, or customer operations</strong>.<br><br>Application Process<br><br>Interested candidates should submit an updated resume and complete the required application information.<br><br>Qualified applicants may be invited to a virtual interview and brief skills assessment covering customer service scenarios, written communication, data accuracy, problem solving, or attention to detail.<br><br>Selected candidates will receive additional information regarding onboarding, training, scheduling, equipment requirements, and anticipated start date.<br><br>Equal Opportunity Statement<br><br>We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.

<p>Job Description: Salesforce Marketing Cloud Operational Administrator Job Title: Salesforce Marketing Cloud Operational Administrator Department: Marketing / Information Technology Reports To: Head of Marketing / Head of IT Location: GJ Properties Investments L.L.C., UAE Job Purpose The Salesforce Marketing Cloud Operational Administrator will be responsible for the day-to-day operational management of Salesforce Marketing Cloud, including campaign execution, audience preparation, customer segmentation, journey monitoring, marketing data quality, reporting, and coordination with internal marketing teams and external implementation partners. The role is primarily focused on marketing operations and campaign support, rather than Salesforce CRM administration, development, or system architecture. Key Responsibilities • Manage daily Salesforce Marketing Cloud operational activities and support marketing campaign execution. • Well experienced in Genesys contact Center administration related to calls • Create, schedule, monitor, and maintain approved email, SMS, WhatsApp, and other digital marketing campaigns. • Support audience segmentation and customer targeting based on approved marketing criteria. • Prepare, validate, upload, and maintain campaign contact lists and audience data. • Verify customer consent, communication preferences, suppression lists, unsubscribe records, and campaign eligibility before execution. • Support customer journeys, scheduled campaigns, triggered communications, and approved marketing automation activities. • Monitor Journey Builder executions and identify failed, delayed, duplicate, or incomplete communications. • Perform pre-campaign validation, including audience count, content, links, personalization fields, sender information, schedules, and communication channels. • Conduct post-campaign checks and prepare campaign performance reports. • Monitor campaign metrics, including delivery rates, open rates, click rates, bounce rates, unsubscribe rates, engagement, and conversion indicators. • Maintain marketing data extensions, subscriber lists, segmentation criteria, campaign classifications, and related operational data. • Identify and correct duplicate, incomplete, invalid, or incorrectly segmented marketing records. • Validate data synchronization between Salesforce Marketing Cloud and approved source systems. • Coordinate marketing data requirements between Marketing Cloud, Salesforce CRM, websites, landing pages, Genesys, mobile applications, and other connected platforms. • Support lead-generation campaigns, property launches, exhibitions, promotional campaigns, customer engagement programs, and remarketing activities. • Support the operational maintenance of email templates, campaign content blocks, personalization fields, and approved reusable marketing assets. • Coordinate with the Marketing team for campaign requirements, target audiences, content readiness, execution schedules, and reporting. • Support A/B testing of approved campaign elements and maintain campaign performance records. • Maintain the marketing campaign calendar and ensure campaigns are launched according to approved schedules. • Monitor campaign failures, data synchronization issues, contact-volume exceptions, and operational alerts. • Coordinate with Salesforce partners and vendors for technical defects, enhancements, integration issues, and platform support. • Perform functional testing and support UAT for Marketing Cloud enhancements, journeys, integrations, templates, and campaign functionality. • Maintain Marketing Cloud SOPs, campaign checklists, user guides, issue logs, change records, and operational documentation. • Support Marketing Cloud user onboarding and operational training where required. • Ensure marketing communications comply with approved customer consent, data privacy, brand, and communication governance requirements. • Escalate advanced development, API, integration, architecture, AMPscript, SSJS, MuleSoft, or other complex technical issues to the relevant technical team or implementation partner. Required Qualifications and Experience • Bachelor’s degree in Marketing, Information Technology, Information Systems, Business Administration, Digital Marketing, or a related discipline. • Minimum 2–4 years of relevant experience in Salesforce Marketing Cloud, CRM marketing operations, digital campaign operations, or marketing automation. • Practical experience with Salesforce Marketing Cloud. • Good understanding of Journey Builder, Email Studio, Contact Builder, Automation Studio, Data Extensions, and audience segmentation. • Experience in email, SMS, WhatsApp, or multi-channel digital marketing campaigns. • Experience with campaign scheduling, audience preparation, campaign validation, and performance reporting. • Good understanding of subscriber management, consent, opt-out, suppression, bounce management, and marketing data quality. • Experience with campaign data import, export, cleansing, segmentation, and reconciliation. • Strong working knowledge of Microsoft Excel and campaign data analysis. • Experience with functional testing and UAT. • Basic understanding of CRM-to-Marketing Cloud data synchronization and enterprise application integrations. • Exposure to Salesforce CRM, Genesys Cloud CX, websites, mobile applications, or ERP integrations will be an advantage. • Salesforce Marketing Cloud certification will be preferred. • Experience within real estate, property development, hospitality, retail, or another high-volume customer marketing environment will be an advantage. Key Competencies • Strong understanding of digital marketing operations and customer communication processes. • Strong attention to campaign accuracy and customer data quality. • Good analytical and reporting skills. • Ability to manage multiple campaigns and marketing activities simultaneously. • Good understanding of audience segmentation and customer targeting. • Strong coordination skills across Marketing, Sales, IT, and external vendors. • Good communication and documentation skills. • Ability to identify campaign or data issues before customer communications are released. • Ability to prioritize operational requirements in a fast-paced, campaign-driven environment. Key Performance Indicators • Accuracy and timely execution of marketing campaigns. • Audience and customer data accuracy. • Reduction in campaign execution errors. • Accuracy of campaign delivery and engagement reporting. • Timely preparation and validation of campaign audiences. • Successful monitoring of journeys and automated communications. • Compliance with approved consent and communication requirements. • Timely identification and escalation of Marketing Cloud or integration issues. • Completion of campaign reports within agreed timelines. • Quality and completeness of Marketing Cloud operational documentation. Role Boundary This position is primarily responsible for Salesforce Marketing Cloud operational administration, campaign execution, audience management, journey monitoring, marketing reporting, and marketing-user support. The role will not own Salesforce CRM administration, including CRM users, roles, profiles, permission sets, Sales Cloud configuration, Opportunity/Booking/Contract processes, CRM Flows, CRM architecture, or CRM development. Advanced Marketing Cloud development, AMPscript, SSJS, API engineering, MuleSoft integrations, Salesforce CRM architecture, Genesys architecture, ERP integration design, and enterprise integration ownership will remain with the Enterprise Applications &amp; Integration Lead and/or appointed implementation partners&nbsp;</p>

<p><span>NNC is looking for an experienced, highly organised and resourceful </span><strong>Executive Assistant to C-Level Leadership</strong><span> to provide comprehensive support across three key areas: </span><strong>Executive Assistance and Business Support</strong><span>.</span></p><p><span>This is not a traditional administrative role.</span></p><p><span>We are looking for someone who can operate as a trusted extension of the executive office—protecting leadership time, anticipating needs, managing priorities, coordinating across teams, conducting research, preparing executive-level materials and ensuring important decisions and actions are followed through from start to finish.</span></p><p><span>The ideal candidate is proactive, discreet, solutions-oriented and consistently two steps ahead, with the maturity, judgment and ownership required to work closely with C-level leadership in a fast-moving environment.</span></p><p><br></p><strong>Executive Assistance</strong><ul><li><span>Manage complex calendars, meetings, appointments and competing priorities across C-level leadership.</span></li><li><span>Protect executive time by assessing what genuinely requires leadership attention and what can be handled elsewhere.</span></li><li><span>Coordinate internal and external meetings, including agendas, briefing materials, meeting notes, decisions and next steps.</span></li><li><span>Ensure executives have the right information and context before important meetings.</span></li><li><span>Manage and prioritise incoming communications, requests, invitations and follow-ups.</span></li><li><span>Liaise with internal teams, clients, partners and senior external stakeholders on behalf of leadership.</span></li><li><span>Track commitments, decisions, deadlines and action points through to completion.</span></li><li><span>Flag risks, delays, unresolved issues and scheduling conflicts early.</span></li><li><span>Draft professional correspondence and executive communications when required.</span></li><li><span>Handle sensitive and confidential information with the highest level of discretion.</span></li></ul><p><br></p><strong>Travel &amp; Executive Logistics</strong><ul><li><span>Manage domestic and international business travel, including flights, accommodation, transportation, visas and detailed itineraries.</span></li><li><span>Coordinate executive attendance at conferences, events, client meetings and external engagements.</span></li><li><span>Anticipate logistical risks, schedule conflicts and travel disruptions.</span></li><li><span>Ensure all required documents, materials and meeting information are prepared in advance.</span></li></ul><p><br></p><strong>Personal Assistance</strong><ul><li><span>Manage personal appointments, reservations, travel arrangements and schedules when required.</span></li><li><span>Coordinate documentation, renewals, applications, bookings and related administrative requirements.</span></li><li><span>Liaise with external service providers and relevant parties on personal matters.</span></li><li><span>Handle ad hoc personal requirements proactively and discreetly.</span></li><li><span>Maintain clear organisation and strict confidentiality across personal matters.</span></li></ul><p><br></p><strong>Business Support</strong><ul><li><span>Support leadership in monitoring strategic initiatives, priority projects and management-level actions.</span></li><li><span>Coordinate with department heads and internal teams to obtain updates, reports, information and deliverables.</span></li><li><span>Maintain clear visibility on progress, ownership, deadlines and outstanding decisions.</span></li><li><span>Conduct </span><strong>market, industry, competitor and business research</strong><span> to support strategic discussions, opportunities and decision-making.</span></li><li><span>Prepare presentations, executive briefings, reports, summaries and materials for internal and external meetings.</span></li><li><span>Turn large amounts of information into concise, decision-ready summaries.</span></li><li><span>Support leadership meetings, business reviews, proposals, special projects and cross-departmental initiatives.</span></li><li><span>Build and maintain trackers, dashboards and progress summaries where required.</span></li></ul><p><br></p><strong>Executive Office &amp; Stakeholder Management</strong><ul><li><span>Act as a central coordination point between C-level leadership, internal teams and external stakeholders.</span></li><li><span>Build effective working relationships with department heads, clients, partners, suppliers and senior contacts.</span></li><li><span>Represent the executive office with professionalism, diplomacy and confidence.</span></li><li><span>Handle competing requests while protecting priorities and relationships.</span></li><li><span>Know when to resolve an issue independently and when escalation is required.</span></li><li><span>Help maintain a clear executive operating rhythm across meetings, priorities, approvals and follow-through.</span></li><li><span>Identify and improve processes that reduce unnecessary administrative friction.</span></li></ul><p><br></p><strong>AI &amp; Digital Productivity</strong><ul><li><span>Use tools such as </span><strong>ChatGPT, Claude, Gemini or comparable platforms</strong><span> to support research, summarisation, drafting and information organisation.</span></li><li><span>Use AI to prepare executive briefings, synthesise meeting notes and extract actions where appropriate.</span></li><li><span>Build repeatable workflows for recurring executive-office tasks.</span></li><li><span>Identify opportunities to automate repetitive administrative work.</span></li><li><span>Verify important information independently before relying on AI-generated outputs.</span></li><li><span>Protect confidential and sensitive information when using AI or digital tools.</span></li><li><span>Continuously explore tools that improve executive-office speed, clarity and effectiveness.</span></li></ul><p><br></p><strong>Qualifications &amp; Skills</strong><ul><li><strong>Minimum 5 years of experience</strong><span> supporting C-level executives or senior leadership in an Executive Assistant, Senior Executive Assistant, Personal Assistant or similar capacity.</span></li><li><span>Proven ability to manage </span><strong>executive, personal and business support responsibilities simultaneously</strong><span>.</span></li><li><span>Bachelor’s degree in Business Administration, Management, Communications or a related field is preferred.</span></li><li><strong>Excellent written and verbal communication skills in Arabic and English.</strong></li><li><span>Exceptional organisation, planning, prioritisation and follow-up skills.</span></li><li><span>Strong professional judgment and decision-making ability.</span></li><li><span>High emotional intelligence and stakeholder awareness.</span></li><li><span>Ability to anticipate needs without waiting for direction.</span></li><li><span>Excellent attention to detail with strong awareness of broader priorities.</span></li><li><span>Strong presentation-development, research and business-writing capabilities.</span></li><li><span>Advanced proficiency in </span><strong>Microsoft Office, particularly PowerPoint, Outlook, Word and Excel</strong><span>.</span></li><li><span>Strong proficiency in Google Workspace and modern collaboration tools.</span></li><li><span>Hands-on experience using </span><strong>AI tools to improve research, organisation, drafting and productivity</strong><span>.</span></li><li><span>Ability to communicate confidently with senior internal and external stakeholders.</span></li><li><span>Ability to remain calm and effective when priorities change quickly.</span></li><li><span>Strong problem-solving skills and ability to work independently.</span></li><li><span>High level of integrity, maturity, professionalism and confidentiality.</span></li><li><span>Strong ownership and accountability.</span></li><li><span>Experience in a fast-paced </span><strong>corporate, agency, consulting or similarly demanding environment</strong><span>.</span></li></ul><p><br></p><strong>Strong Advantages</strong><ul><li><span>Previous experience supporting more than one C-level executive.</span></li><li><span>Experience coordinating board or executive leadership meetings.</span></li><li><span>Experience supporting strategic projects or executive initiatives.</span></li><li><span>Experience managing complex international travel.</span></li><li><span>Experience working with senior government, client or external stakeholders.</span></li><li><span>Experience with project-management platforms or workflow automation tools.</span></li></ul><p><br></p><strong>What Success Looks Like</strong><p><span>The executives you support spend less time managing logistics and more time focused on work that only they can do.</span></p><p><span>You understand priorities and protect leadership time.</span></p><p><span>You leave meetings with clear decisions, owners and next steps—and you make sure they move.</span></p><p><span>You know what needs executive attention, what can wait and what can be resolved elsewhere.</span></p><p><span>You anticipate needs before they become requests.</span></p><p><span>You conduct research that helps leadership make decisions, not just collect information.</span></p><p><span>You turn complexity into clear, useful summaries.</span></p><p><span>You keep both business and personal responsibilities organised with discretion.</span></p><p><span>People trust you with sensitive information.</span></p><p><span>Internal teams know what is expected when something comes through the executive office.</span></p><p><span>External stakeholders experience NNC’s leadership office as organised, responsive and professional.</span></p><p><span>And when priorities change quickly, you bring structure rather than more noise.</span></p><p><br></p><strong>Life at NNC</strong><p><span>At NNC, we're a collective of </span><strong>90+ passionate people</strong><span> brought together by a shared ambition to create exceptional work for our clients and partners.</span></p><p><span>We operate in a fast-moving, collaborative environment where people are trusted to take ownership, solve problems and contribute beyond the boundaries of a traditional job description.</span></p><p><br></p><strong>What We Offer</strong><ul><li><strong>A competitive salary</strong><span> that recognises your experience and expertise.</span></li><li><strong>Top-tier health insurance</strong><span> with comprehensive medical coverage.</span></li><li><strong>An overtime policy that respects your time.</strong></li><li><strong>Menstrual leave</strong><span> supporting employee well-being.</span></li><li><strong>An agile, cross-functional working environment.</strong></li><li><strong>A diverse team representing more than 16 nationalities.</strong></li></ul>