وظائف الدعم الفني في الإمارات

<p><strong>Experience</strong></p><ul><li>6 years in case of Master’s degree (8 years in case of Bachelor’s degree) in related field</li></ul><p><strong>Required Competencies</strong></p><ul><li>Core Data Analysis and Reporting</li><li>Core Engineering Principles</li><li>Internal Coordination &amp; Sector Alignment</li><li>Presentation Design &amp; Executive Reporting</li><li>Process Mapping &amp; Optimization</li></ul>

<p>0</p>

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <span><span>التنسيق مع فريق الدعم الفني الرئيسي لحل المشكلات التقنية المعقدة وضمان الالتزام بمعايير الشركات المصنعة.</span><br><span>تقديم الدعم الفني للسائقين والفنيين أثناء تجهيز المركبات وإصلاحها واستكشاف الأخطاء.</span><br><span>إرشاد الفنيين خلال تشخيص العطل وتحسين كفاءة الإصلاح.</span><br><span>دعم مستشاري الخدمة بشرح تقني للمخاوف والمتطلبات الإصلاحية للعملاء.</span><br><span>إدارة قضايا الدعم الفني، إعداد التقارير، وضمان إغلاق القضايا في الوقت المحدد.</span><br><span>إجراء فحوصات المركبات، اختبارات الطريق، والفحص النهائي للجودة قبل التسليم.</span><br><span>التحقيق في أعمال العودة وشكاوى العملاء، وتوثيق النتائج وفق إجراءات ISO.</span><br><span>تقديم المساعدة التقنية الميدانية أثناء الأعطال الطارئة عند الحاجة.</span><br><span>التأكد من الامتثال لمعايير الشركة الصانعة، ومتطلبات QHSEMS، وممارسات السلامة في مكان العمل.</span><br> </span><br><span>المتطلبات<span>B.Tech/دبلوم في الهندسة الميكانيكية أو هندسة السيارات</span><br><span>3–4 سنوات من الخبرة في دور مشابه لدى OEM/وكالة معتمدة</span><br><span>معرفة قوية بأنظمة السيارات والتقنيات المتقدمة</span><br><span>القدرة على استكشاف عطل ميكانيكي وكهربي وإلكتروني في المركبات</span><br> </span><br><span>المزايا</span><p><b><span>الراتب:&nbsp;</span></b><span>9,000 درهم إماراتي/شهر</span><br></p><br> </div>

<h2 class="h5">الوصف الوظيفي</h2> <div class="t-break" data-jb-field="description"> <strong>الهدف الرئيسي للدور</strong><br> لضمان استمرارية صلاحية الطيران وتقديم الدعم الفني للحفاظ على موثوقية وسلامة وأداء الطائرة بما يتوافق مع المتطلبات التنظيمية والمؤسساتية. <br><strong>المسؤوليات الرئيسية</strong><br><ul><li>يقدم صلاحية طيران واستمرار الدعم الفني عبر أنظمة الهيكل الجوي والأنظمة الكهربائية والالكترو ميكانيكية، والهياكل، والديكورات، والمحركات، والمكونات لمعالجة قضايا الهندسة التشغيلية.</li><li>يراجع ويطبق التوجيهات الخاصة بصلاحية الطيران في حالات الطوارئ (ADs)، نشرات الخدمة (SBs)، فحوصات الأسطول، وحالات الطائرات خارج القاعدة (AOG) لضمان الامتثال للصلاحية.</li><li>يراقب حالة الهندسة الفنية اليومية لتقييم عمليات الصيانة، وتأخيرات فنية، وعيوب مؤجلة، وقيود تشغيلية تؤثر على أسطول فلو دبي.</li><li>يقيم ويتتبع عيوب الطائرات باستخدام أنظمة مراقبة صحة الطائرة (AHM) وAMORS للتأكد من التشخيص الصحيح والتصحيح والمتابعة في العيوب المتكررة.</li><li>يترجم الوثائق الفنية بما في ذلك ADs وSBs وCSBs وغيرها من المنشورات التنظيمية أو من الشركات المصنعة لتحديد الإجراءات المطلوبة.</li><li>يتواصل مع الأقسام الداخلية ومصنعي المعدات الأصلية (OEMs) لحل قضايا الهندسة وضمان توفر بيانات معتمدة لإطلاق الطائرة.</li><li>يتواصل مع الأقسام الداخلية ومصنعي المعدات الأصلية (OEMs) لحل قضايا الهندسة وضمان توفر بيانات معتمدة لإطلاق الطائرة.</li><li>يقدم مدخلات فنية ومساعدة أثناء التحقيقات الناشئة عن تقارير السلامة الجوية (ASRs) وتقارير الحوادث الإلزامية (MORs) وغيرها من الأحداث المماثلة.</li><li>يساعد في تطوير وصيانة الإجراءات والوثائق التي تدعم التشغيل الفني المستمر والامتثال التنظيمي للأسطول.</li></ul> <br><strong>المؤهلات</strong><br><ul><li>درجة البكالوريوس (3+ سنوات)</li><li>رخصة مهندس صيانة الطائرات من الهندسة أو ICAO النوع 2 (B2 أو B1) أو تدريب مهندسي الهندسة</li><li>إتقان اللغة الإنجليزية</li><li>سنوات الخبرة مع المؤهلات: 5 - 7 سنوات</li></ul> <br><strong>الكفاءات</strong><br><ul><li>تركيز على العميل</li><li>العمل الجماعي</li><li>الاتصال الفعّال</li><li>المساءلة الشخصية والالتزام بالإنجاز</li><li>المرونة والقدرة على التكيف (موقف يمكن إنجازه)</li></ul> <br><strong>متطلبات ISR</strong><br>يقرأ ويتقيد بسياسات ISR الخاصة بالشركة ويبلغ عن أي ضعف أو حوادث إلى المدير المختص بالخطة أو فريق أمن المعلومات. يكمل جميع جلسات الوعي ISR المطلوبة ويتبع الإرشادات المرتبطة في عمليات الأعمال اليومية.<br> </div>

<section><p class="heading jdMain">وصف الوظيفة</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><p><strong> 1 . العرض وLPO</strong></p><ul><li><p>إعداد العروض كما يطلبه رئيس القسم وفريق شريك التعبئة</p></li><li><p>تتبع تواريخ انتهاء LPO والتنسيق مع العملاء بشأن التجديدات.</p></li><li><p>التواصل مع العملاء بخصوص التجديدات وPOs والعروض حسب متطلبات عقد الإيجار السنوي.</p></li><li><p>عرض الأسعار بشكل شهري.</p></li><li><p>RFQ جديد/الإعداد/جمع جميع المستندات المطلوبة وفقًا لمتطلبات العميل.</p><p><strong>2 . (المهام اليومية)</strong></p></li></ul><ul><li><p>مساعدة مدير الدعم الفني (رئيس القسم) في المهام التشغيلية والفنية اليومية.</p></li><li><p>الرد على رسائل البريد الإلكتروني اليومية، بما في ذلك الشكاوى والاستفسارات والتواصل العام.</p></li><li><p>دعم الفريق بالمهام اليومية الواردة من العميل.</p></li><li><p>التنسيق ومراجعة الملاحظات اليومية (بدون ملاحظات/بدون إعادة تعبئة) في خريطة عمل التعبئة.</p></li><li><p>إعادة تعيين جداول التعبئة لأعضاء الفريق في الإجازة عن طريق تعديل التواريخ (1-29) والتنسيق مع موظفي التغطية المؤقتين. تعديل أو إعادة جدولة تواريخ التعبئة بناءً على الطلبات اليومية من الفرق المختلفة.</p></li><li><p>دعم الفنيين أثناء التركيبات والصيانة بتوفير تفاصيل الموقع والاتصال الدقيقة.</p></li><li><p>إعداد جميع مستندات RFQ المطلوبة من العملاء، بما في ذلك إكمال النماذج وجمع جميع المستندات الداعمة اللازمة.</p></li><li><p>سجل طلب الشراء (إدراج مستمر، بدون LPO) لـ ENBD /EIB وفق طلب العميل (يجب التحديث دائماً)</p></li><li><p>ضمان وتوفير تفاصيل LPO للفريق عند الحاجة (خصوصاً عرض تجديد LPO الشهري قبل LPO.</p></li><br></ul><p><strong>التقارير الأسبوعية والشهرية</strong></p><ul><li><p>استلام تقارير العمولات الشهرية من قسم المحاسبة، وتوزيعها على الفريق، والتحقق من دقة التفاصيل والحسابات.</p></li><li><p>المساعدة في إعداد تقارير ACTIVE/CANCEL الأسبوعية، والخطط الشهرية/السنوية، والتقييمات، وغيرها من الوثائق المطلوبة من رئيس القسم.</p></li><li><p>مراجعة جميع العملاء الملغيين: تأكيد أسباب الإلغاء، والتحقق من استلام إشعار الإلغاء، والاتصال بالعملاء للتوضيح، وتقديم منتجات بديلة، وتنسيق جمع الآلة، وتحديث الأسباب في ERP.</p></li><li><p>طلب وصول شهري، وباسب gate سنوي، وجميع المستندات المطلوبة من العميل</p></li><li><p>كشف حضور (يجب فحص جميع أعضاء فريق التعبئة المكملين للخصم)</p></li><ul><li><p>إعداد مستندات إخلاء الإجازة لفريق التعبئة</p></li><li><p>التعامل مع طلبات تصميم PED: التنسيق مع العملاء للحصول على شعارات متجهة، والتواصل مع قسم التسويق، والتنسيق مع الشراء للطباعة (بما في ذلك صور “المبيعات للشهر”).</p></li><li><p>توفير دعم متقاطع للـ Accounts، بما في ذلك التقديم عبر البوابة الإلكترونية لمعالجة DN/LPO، والتحقق/تعديل إدخالات DN بأرقام PO.</p></li><li><p>إعداد وتوفير نماذج تقييم الموردين وفقًا لطلبات العملاء.</p></li><li><p>تتبع الموقع أو التحديث/ثلاث مرات يومياً.</p></li></ul></li></ul></div></section><section><p class="heading">الملف الشخصي للمرشح المرغوب</p><p class="paragraph"></p><ul><li><p>السرعة</p></li><li><p>الدقة</p></li><li><p>القدرة على تعدد المهام</p></li><li><p>فهم قوي. </p></li></ul><p></p></section>

<section><p class="heading jdMain">وصف الوظيفة</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><ul><li><p>التنسيق مع فريق الدعم الفني للجهة الرئيسية لحل القضايا الفنية المعقدة وضمان الامتثال لمعايير المصنع.</p></li><li><p>دعم المشرف في حل القضايا الفنية أثناء تجهيز المركبات الجديدة لضمان التسليم في الوقت المحدد والجودة.</p></li><li><p>شرح المخاوف الفنية ومتطلبات الإصلاح والحلول الموصى بها للعملاء بشكل واضح ومهني.</p></li><li><p>تقديم الإرشاد الفني والتوجيه لل technicians عن بُعد وفي الموقع لتحسين تشخيص العطل وكفاءة الإصلاح</p></li><li><p>المشاركة في فحص المركبات مع مستشاري الخدمة وتقديم تشرحيات فنية لدعم التواصل مع العملاء.</p></li><li><p>إدارة ومراقبة تذاكر الدعم الفني، وضمان تحديثها وإغلاقها في الوقت المناسب.</p></li><li><p>إعداد وصيانة تقارير فنية بصيغة مُنظمة بشكل جيد</p></li><li><p>إجراء اختبارات الطريق مع العملاء قبل الإصلاحات للحالات الحرجة أو الصعبة لتحديد المخاوف بدقة.</p></li><li><p>توفير المساعدة الفنية الميدانية للعملاء أثناء حالات الأعطال الطارئة عند الطلب.</p></li><li><p>تفتيش الإصلاحات المكتملة وإجراء اختبارات طريق نهائية للتحقق من جودة الإصلاح قبل تسليم المركبة.</p></li><li><p>تحري قضايا العودة والشكاوى من العملاء، وإبلاغ نتائجها إلى مدير الخدمة الفنية، وضمان توثيق الشكاوى وفق إجراءات ISO.</p></li><li><p>ضمان الالتزام باللوائح المحلية المعمول بها ومعايير المصنع ومتطلبات نظام الجودة والسلامة والبيئة والسلامة والصحة المهنية للشركة (QHSEMS).</p></li><li><p>الحفاظ على معايير عالية للسلامة في مكان العمل والجودة والامتثال البيئي في جميع الأنشطة.</p></li><li><p>تنفيذ أي مهام إضافية يكلف بها مدير الخط ضمن مؤهلات وكفاءة الموظف.</p></li></ul><br></div></section><section><p class="heading">الملف المرشح المطلوب</p><p class="paragraph"><br></p><ul><li><p>1-3 سنوات من الخبرة العملية في دعم فني أو وظائف مكتب المساعدة في تقنية المعلومات، مع سجل حافل في حل مشكلات المستخدمين.</p></li></ul><p></p></section>

<h2 class="h5">الوصف الوظيفي</h2> <div class="t-break" data-jb-field="description"> <p><strong>الاستراتيجية</strong></p><br><ul><li>دعم متابعة تنفيذ الخطة الاستراتيجية ومؤشرات الأداء من خلال جمع وتحليل وتقديم تقارير معلومات المشروع</li><li>المساعدة في تحديد مخاطر المشروع والفجوات في الأداء والتحديات في التنفيذ وتبليغ النتائج للإدارة.</li><li>المساهمة في إعداد التقارير الدورية والعروض التقديمية حول المبادرات الاستراتيجية والأداء الفني للمشروع والتقني.</li><li>دعم تنسيق أنشطة اللجنة، وبنود العمل، والمتابعة مع الأقسام المعنية.</li><li>المساعدة في مراجعة إجراءات إدارة المشاريع وإرشاداتها والمنهجيات وتقديم اقتراحات للتحسين.</li></ul><p><strong>العمليات</strong></p><br><ul><li>إعداد وصيانة لوحات معلومات المشاريع، والتقارير الأداء والتقنية، وأدوات تتبع المشاريع.</li><li>جمع والتحقق وتحليل معلومات المشروع المستلمة من القطاعات والمؤسسات لدعم متطلبات التقارير.</li><li>دعم مراجعات وثائق المشروع، نتائج التدقيق، والتقارير الفنية، وتسليمات المشروع وتلخيص الملاحظات الرئيسية. • متابعة تقدم تنفيذ المشروع مقابل الخطط المعتمدة وتوثيق الانحرافات للإدارة.</li><li>الحفاظ على قواعد بيانات إدارة المشاريع والسجلات والوثائق لضمان الدقة والقابلية للتتبع.</li><li>التنسيق مع القطاعات والمؤسسات المعنية للحصول على تحديثات المشروع والمعلومات المطلوبة.</li><li>إعداد تقارير شهرية وتقارير عند الحاجة عن حالة المشروع، والمخاطر، والمعالم، ومؤشرات الأداء.</li><li>دعم إعداد الاجتماعات الفنية وجلسات اللجنة وورش العمل وزيارات القيادة، بما في ذلك الأجندة والعروض التقديمية ومحاضر الاجتماعات.</li><li>متابعة الإجراءات والتوصيات والملاحظات الفنية المرتبطة بالمشروع مع أصحاب المصلحة المعنيين.</li><li>المشاركة في المشاريع والفرق العمل واللجان ومجموعات العمل كما هو معين.</li><li>دعم المتابعات على الشكاوى والاقتراحات الفنية المقدمة إلى القيادة، والتنسيق مع المؤسسات والقطاعات المعنية.</li></ul><p><strong>تحسين العمليات/المنتج</strong></p><br><ul><li>تحديد فرص لتعزيز عمليات المراجعة الفنية وممارسات الضمان الفني وآليات حوكمة المشروع.</li><li>اقتراح تحسينات للمعايير الفنية والإجراءات والتحكم الفني وطرق التبليغ بناءً على نتائج المراجعة والدروس المستفادة.</li><li>دعم تنفيذ الأدوات الرقمية وأنظمة الرصد الفني والحلول التحليلية لتحسين الإشراف الفني واتخاذ القرار.</li></ul> <p><strong>المؤهلات والمتطلبات الوظيفية</strong></p><br><p><strong>التعليم</strong></p><br><ul><li>درجة بكالوريوس/ماجستير في الهندسة المدنية، الهندسة الميكانيكية، الهندسة الكهربائية</li></ul><p><strong>الخبرة</strong></p><br><ul><li>6+ سنوات في حال كان المتقدم حاصلاً على ماجستير (8+ سنوات في حال كان المتقدم حاصلاً على بكالوريوس) في المجال ذي الصلة</li></ul><p><strong>المهارات والكفاءات المطلوبة</strong></p><br><ul><li>تحليل البيانات والتقارير الأساسية</li><li>مبادئ الهندسة الأساسية</li><li>التنسيق الداخلي وتوافق القطاعات</li><li>تصميم العروض والتقارير التنفيذية</li><li>تخطيط العمليات والتحسين</li></ul>"}

<h2 class="h5">وصف الوظيفة</h2> <div class="t-break" data-jb-field="description"> <p>أخصائي التخزين والنسخ الاحتياطي والبنية التحتية السحابية (1) الخبرة: • Dell EMC • SAN • NAS • منصات النسخ الاحتياطي المؤسسية • الاسترداد من الكوارث • استمرارية الأعمال • Microsoft Azure • Azure Local • Oracle Cloud Infrastructure المسؤول عن التخزين، النسخ الاحتياطي، الاسترداد، المرونة، تخطيط السعة، ودعم البنية التحتية السحابية.<br></p> </div>

<p>نحن نبحث عن أخصائي دعم فني متمكن ومركز على العميل لتقديم المساعدة الفنية والحفاظ على تشغيل أنظمة تكنولوجيا المعلومات في شركتنا بسلاسة. سيكون المرشح المثالي مسؤولاً عن تشخيص مشاكل الأجهزة والبرمجيات، ودعم الموظفين في المشاكل التقنية، وضمان الأداء الموثوق لأنظمة الحاسوب والشبكات والتطبيقات.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Dubai serves as a strategic hub for Eaton’s Middle East operations, bringing together commercial, engineering, manufacturing, and support teams within a globally connected business environment. Building on more than 40 years in the region, Eaton recently announced the development of a new sustainable campus in Dubai, reinforcing our long‑term investment in growth, collaboration, and capability building.</span></p><br><br><br><p><span><strong>About Eaton</strong></span></p><br><br><p><span>Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology&nbsp;and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.</span></p><br><br><br><p><span>The <strong>Global Technical Support Enginee</strong></span><span><strong>r</strong> will offer in depth technical knowledge on our Fire / Life safety product portfolio. The individual will be able to communicate both verbally and in written format in a clear, concise manner, addressing customer queries on product related issues in the field from comprehensive scenario testing and technical verification of product, both legacy and new. Confident in delivering product training on our portfolio of equipment to internal and external stakeholders. The individual should be a team player and able to consolidate technical responses with peers to ensure the dissemination of exacting information. </span></p><br><br>What you’ll do: <br><ul><li>Support internal and external stakeholders on all reported technical issues relating to the Fire / Life safety portfolio.</li><li>First line response to stakeholders via, Telephone, Email or Business Applications, i.e., Teams.</li><li>Provide accurate logs of all technical interactions to enable comprehensive KPI reporting.</li><li>Report creation/generation, capture all relevant information on issues reported in the field ensuring that the information gathered is reported into the quality system for review and resolution. </li><li>Investigate and source key information from different systems/departments to ensure stakeholders expectations are met and resolved in a timely manner.</li><li>Liaise with Sales department on product application and system design development.&nbsp;</li><li>Deliver comprehensive training to internal and external stakeholders, in conjunction with the Training Team, ensure all training needs are met so as stakeholders are confident with product knowledge to complete tasks.</li><li>Be able to build recreations of product faults noted from stakeholders and Cause &amp; Effect scenarios, within a laboratory environment, to help identify current product and field operation issues.</li><li>Be capable of building test “rigs’ and following technical test scripts to assist in the verification of existing and new product.</li><li>Ability to research technical data from various sources both internally and externally.</li></ul><br>Qualifications: <br><ul><li>Bachelor's Degree in Electrical Engineering or equivalent</li><li>5+ years experience&nbsp;within installation, maintaining &amp; commissioning of fire alarm and associated Life Safety systems</li></ul><br>Skills: <br><ul><li>Some level of support function experience preferred.</li><li>Extensive knowledge of life safety systems within the regional areas supported, ideally with a proven track record demonstration within servicing and commissioning with a minimum of 5-10 years.</li><li>Demonstrate a very competent level of understanding of BS5839-pt1, BS5839-8, BS5839-9 and EN-54 as a minimum. An understanding of system design requirements would be an advantage.</li><li>Knowledge and experience of deploying IP based systems within the Life Safety discipline.</li><li>Analytical thinking</li><li>Ethical mind set at all times.</li><li>Interpersonal and influencing skills, ability to coordinate within &amp; outside of own team.</li><li>Strong organizational skills, ability to multi-task and problem solve&nbsp;</li><li>Good verbal and written communication, the ability to lead the conversation and get facts &amp; information across in a professional manner&nbsp;</li><li>Good understanding of computers and software packages&nbsp;</li><li>Work well within a team environment, whilst being able to plan and execute own work initiatives&nbsp;</li><li>Strong presentation skills</li><li>Involvement in site required activities outside of core role. i.e. Fire Marshall or First Aider, Team Rep.</li></ul><br>What we offer you: <br><ul><li>Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry</li><li>Work in a company that is commitment to Inclusion &amp; Diversity and Sustainability</li><li>Annual mentoring program, Eaton University, a reward, and recognition system</li><li>Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide</li><li>Strong, agile and diverse team locally and globally</li><li>Strong processes and state-of-the-art systems and tools</li><li>Structured employee development processes, open feedback culture with development plans</li><li>Detailed induction support and well-structured onboarding</li><li>Balance your work and life with a hybrid worktime model</li></ul><br><p><span><strong>Living and Working in Dubai</strong></span></p><br><br><p><span>Dubai is an internationally connected city that offers strong professional opportunities within a truly global environment. Living and working in Dubai means being part of a diverse, forward‑looking business community, supported by modern infrastructure, excellent connectivity, and a well‑established expatriate ecosystem.</span></p><br><br><p><span>At Eaton, employees based in Dubai are part of a stable, well‑governed organization that brings together global teams, clear ways of working, and the flexibility needed to support both performance and long‑term career development.</span></p><br><br><p><span>#LI-NY1</span></p><br><br><br> </div>

<section><p class="heading jdMain">وصف الوظيفة</p><p class="heading">الأدوار والمسؤوليات</p><div class="paragraph"><p><strong>المسؤوليات الرئيسية</strong></p><ul><li><p><strong>الاقتراحات التقنية-التجارية:</strong> إعداد وتقديم عروض/ عروض أسعار تقنية وتجارية شاملة، مع ضمان التوافق مع متطلبات العميل وهوامش ربح الشركة.</p></li><li><p><strong>الحسابات الهندسية:</strong> إجراء حسابات الحمولة الدقيقة، وحسابات بطاريات الدعم، وتحديد مقاسات الكابلات، والحسابات الهيدروليكية (عند التطبيق) لأنظمة الحماية من الحرائق.</p></li><li><p><strong>الامتثال الفني:</strong> تفسير وثائق المناقصات المعقدة والرسومات والمواصفات لضمان مطابقة المقترحات لمعايير DCD (دفاع مدني دبي) وNFPA.</p></li><li><p><strong>التقدير والBoQ:</strong> مراجعة كشوف الكميات (BoQ) ونطاق المشروع، وتحديد المواد والعمل الضروري بدقة لتكلفة المشروع.</p></li><li><p><strong>الدعم الفني:</strong> العمل كنقطة الاتصال الفنية للعملاء خلال مرحلة ما قبل البيع، شرح حلول الأنظمة، والرد على الاستفسارات الفنية، وحضور اجتماعات ما قبل العطاء.</p></li><li><p><strong>التعاون:</strong> التنسيق مع الموردين وفرق الشراء للحصول على تسعير مواد تنافسي وفترات تسليم للعروض.</p></li><li><p><strong>معلومات السوق:</strong> متابعة أحدث منتجات السلامة من الحرائق وأسعار المنافسين لضمان بقاء مقترحاتنا تنافسية في السوق.</p></li></ul></div></section><section><p class="heading">الملف التعريفي للمرشح المرغوب</p><p class="paragraph"></p><p><strong>المؤهلات والمهارات المطلوبة</strong></p><ul><li><p><strong>التعليم:</strong> بكالوريوس/دبلوم في الهندسة الكهربائية أو الإلكترونية أو الميكانيكية.</p></li><li><p><strong>الخبرة:</strong> أكثر من 2 سنة خبرة في صناعة Fire & Life Safety في الإمارات، مع تركيز على المناقصات والهندسة المقترحة.</p></li><li><p><strong>الكفاءة التقنية:</strong></p><ul><li><p>إتقان <strong>AutoCAD</strong> وMS Office (Excel حاسم لتقدير التكلفة)، Plan swift</p></li><li><p>قدرة قوية على إجراء الحسابات الفنية لأنظمة الإنذارات والدلواعة والضواغط.</p></li><li><p>معرفة عميقة بـ <strong> UAE Fire & Life Safety Code of Practice</strong> و معايير NFPA.</p></li></ul></li><li><p><strong>الذكاء التجاري:</strong> القدرة المثبتة على تحويل المواصفات الفنية إلى عروض تجارية مقنعة.</p></li><li><p><strong>الاتصال:</strong> مهارات كتابة وتواصل شفهية باللغة الإنجليزية ممتازة؛ القدرة على صياغة مراسلات تقنية مهنية.</p></li><li><p><strong>المهارات الناعمة:</strong> عقلية تحليلية قوية، القدرة على العمل ضمن مواقيت مناقصات صارمة، وانتباه عالي للتفاصيل.</p></li></ul><p></p></section>

1. Robot Management & Operations<br>1.1. Robot Setup: To set up robots as per the scope of work directed in the project document by the CEO/CTO, including updating robot feed files, mapping, announcements, branding, performance optimization, and all configurations required for delivery.<br>1.2. Testing & Quality Control: Conduct performance testing, integration testing, and quality checks. Submit reports, apply fixes, and record test procedures and results. Install, program, and repair controllers and tools. Inspect installation sites and train operators on robotics usage.<br>1.3. Monitoring Performance: Monitor robot performance to ensure systems remain updated, secure, and protected from cyber-attacks, mishandling, or damage as per company policies and procedures.<br>1.4. Maintenance & Repairs: Maintain and manage robots in good condition. Diagnose issues and perform repairs either at client premises or within company premises.<br> <br>2. Customer Support & Experience<br>2.1. Customer Interaction & Demonstrations: Assist customers by conducting product demonstrations, explaining features, and asking relevant questions to understand requirements. Ensure a welcoming and professional customer experience.<br>2.2. Customer Queries Handling: Respond to customer queries via call, email, chat, and walk-ins in a timely and accurate manner, ensuring proper resolution or escalation to relevant teams.<br>2.3. Technical Support & Ticket Management: Manage customer enquiries and technical support tickets by assigning them to appropriate teams, following up on resolutions, handling complaints, and providing after-sales support when required.<br> <br>3. Research & Development<br>3.1. Robot Training & Development: Apply machine learning techniques to design and build robotics applications. Use computer-aided modelling, perform testing for safety and quality, and work on perception, mapping, anomaly detection, and system optimization.<br>3.2. Knowledge Base Development: Continuously learn and stay updated on new robotic products, technologies, features, and software updates. Create and maintain technical documentation, user guides, troubleshooting materials, and knowledge bases to support internal teams and improve customer support efficiency.<br>3.3. Events & Industry Participation: Stay updated with advancements in robotics and relevant engineering fields. Participate and take an active role in company-led events such as Robo Camps, Robotics Championships, Internships, Exhibitions, and Expos. Be flexible with working hours and locations based on event requirements.<br><br><br><br>Requirements<br><br>1.1. Degree in Engineering, Mechatronics, or similar field, in Robotics, along with exposure towards Robotics projects<br>1.2. The ability to multitask, work in a fast-paced environment, and meet deadlines.<br>1.3. Consistent, accurate, and thorough with an eye for details.<br>1.4. Excellent customer service, outstanding communication skills, written and verbal skills are a must.<br>1.5. Discipline to keep the deadline-driven environment, provide timely reports, and feedback.<br>1.6. The ability to multitask, work in a fast-paced environment, and meet deadlines.<br><br>Skills: 2.1. Degree in Engineering, Mechatronics, or similar field, in Robotics, along with exposure towards Robotics projects<br>2.2. The ability to multitask, work in a fast-paced environment, and meet deadlines.<br>2.3. Consistent, accurate, and thorough with an eye for details.<br>2.4. Excellent customer service, outstanding communication skills, written and verbal skills are a must. <br>2.5. Discipline to keep the deadline-driven environment, provide timely reports, and feedback. <br>2.6. The ability to multitask, work in a fast-paced environment, and meet deadlines.

On behalf of World-famous ICT company - Huawei, we are looking for a motivated Ecosystem Cooperation and Technical Support Specialist to join the team.<br>Responsibilities:1. Technical support for ecosystem projects: Starting from product technology, provide technical support for consumer-grade ecosystem applications (such as the new Harmony OS platform), including end-to-end technical support for key ecosystem projects like NFC payment. Assist partners in completing integration, joint debugging, and launch, and remove technical obstacles in the implementation process.2. Partner engagement and expansion: As the technical contact person, communicate with ecosystem wallet providers, banks, and other partners to translate business requirements into actionable technical solutions, and drive the rapid advancement of collaborations.3. Problem-solving and coordination: Collaborate with the R&D and product teams to identify and resolve technical issues during integration, continuously refine the ecosystem experience, and enhance the ecosystem capabilities of Huawei's wearable products.<br>Requirements:We place more emphasis on your potential and enthusiasm rather than a specific skill set. If you meet most of the following criteria, we welcome your application:· Have 1 to 3 years of technical development experience (no specific technology stack or language required; being able to get started and willing to delve deeper is most important. In the future, with AI-based Vibe Coding, we value your understanding and thinking patterns based on your technical background more than detailed coding experience).· Strong learning ability, willing to quickly acquire new skills as needed for the business; unafraid to try new things and make mistakes.· Results-oriented and strong execution ability, capable of pushing tasks through to completion.· Able to communicate fluently in English; knowledge of Chinese is a plus; knowledge of Arabic is a bonus.· Interested in consumer products, the Harmony OS ecosystem, smart wearables, payment systems, and related industries, which will make you enjoy this job more.· Quick learner and willing to take on challenges: proactive in exploring new scenarios and technologies, learning by doing, and turning "never done before" into "done successfully."

On behalf of World-famous ICT company - Huawei, we are looking for a motivated Ecosystem Cooperation and Technical Support Specialist to join the team.<br>Responsibilities:1. Technical support for ecosystem projects: Starting from product technology, provide technical support for consumer-grade ecosystem applications (such as the new Harmony OS platform), including end-to-end technical support for key ecosystem projects like NFC payment. Assist partners in completing integration, joint debugging, and launch, and remove technical obstacles in the implementation process.2. Partner engagement and expansion: As the technical contact person, communicate with ecosystem wallet providers, banks, and other partners to translate business requirements into actionable technical solutions, and drive the rapid advancement of collaborations.3. Problem-solving and coordination: Collaborate with the R&D and product teams to identify and resolve technical issues during integration, continuously refine the ecosystem experience, and enhance the ecosystem capabilities of Huawei's wearable products.<br>Requirements:We place more emphasis on your potential and enthusiasm rather than a specific skill set. If you meet most of the following criteria, we welcome your application:· Have 1 to 3 years of technical development experience (no specific technology stack or language required; being able to get started and willing to delve deeper is most important. In the future, with AI-based Vibe Coding, we value your understanding and thinking patterns based on your technical background more than detailed coding experience).· Strong learning ability, willing to quickly acquire new skills as needed for the business; unafraid to try new things and make mistakes.· Results-oriented and strong execution ability, capable of pushing tasks through to completion.· Able to communicate fluently in English; knowledge of Chinese is a plus; knowledge of Arabic is a bonus.· Interested in consumer products, the Harmony OS ecosystem, smart wearables, payment systems, and related industries, which will make you enjoy this job more.· Quick learner and willing to take on challenges: proactive in exploring new scenarios and technologies, learning by doing, and turning "never done before" into "done successfully."

Role Description We are seeking a proactive and customer-focused Technical Support Engineer to provide technical assistance, troubleshoot system and product issues, and ensure the reliable operation of our technology solutions. This role is responsible for delivering high-quality technical support, resolving incidents efficiently, and collaborating with internal teams to enhance product performance and customer satisfaction. Key responsibilities include:Provide technical support for hardware, software, systems, and applications through multiple communication channels. Diagnose, troubleshoot, and resolve technical issues in a timely and professional manner. Investigate incidents, identify root causes, and implement effective solutions. Install, configure, test, and maintain systems, applications, and technical environments. Escalate complex issues to appropriate technical teams and coordinate issue resolution. Monitor system performance and recommend improvements to enhance reliability and efficiency. Create and maintain technical documentation, knowledge base articles, and user guides. Support product deployments, upgrades, system maintenance, and testing activities. Collaborate with engineering, product, and operations teams to improve product quality and customer experience. Ensure compliance with support processes, service standards, and documentation requirements. Stay up to date with new technologies, products, and industry best practices. Qualifications Bachelor's degree or above in Computer Science, Information Technology, Engineering, or a related discipline. Strong understanding of operating systems, networking, databases, and system troubleshooting. Knowledge of cloud platforms, APIs, virtualization, and enterprise applications is an advantage. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication, interpersonal, and customer service abilities. Proficiency in technical support tools, ticketing systems, and documentation practices. Ability to manage multiple priorities in a fast-paced environment. Strong organizational skills with attention to detail. Team-oriented mindset with a commitment to continuous learning and service excellence.

Our client Primealley is looking for a Technical Support Engineer to provide L1/L2 technical support, troubleshoot user and system issues, and ensure timely resolution of support requests. The ideal candidate should have strong troubleshooting skills, basic networking knowledge, and the ability to communicate clearly with users, internal teams, and vendors. Key Responsibilities Provide L1/L2 technical support for user, system, and network-related issues. Troubleshoot connectivity issues including LAN, WAN, Wi-Fi, VPN, and internet access. Assist users with access issues, IP configuration, device setup, and basic hardware/software problems. Monitor system and network performance and respond to alerts or reported issues. Log, track, and update support tickets, ensuring timely follow-up and closure. Escalate complex technical issues to senior technical teams when required. Support configuration and basic troubleshooting of routers, switches, firewalls, and access points. Coordinate with ISPs, vendors, and internal teams for issue resolution or service requests. Maintain basic technical documentation, troubleshooting steps, and support records. Ensure users receive clear updates and professional support throughout the resolution process. Required Skills & Knowledge Good understanding of TCP/IP, DHCP, DNS, NAT, VLANs, and basic routing concepts. Good hands-on knowledge of routers, switches, firewalls, and Wi-Fi access points. Familiarity with Cisco, Mikro Tik, Ubiquiti, HP, Huawei, Fortinet, Sophos, or similar technologies. Experience with ticketing systems and technical support processes. Basic knowledge of network monitoring tools such as PRTG, Zabbix, or Solar Winds is preferred. Good understanding of cybersecurity and IT best practices. Preferred Qualifications Bachelor’s degree in Computer Science, IT, Telecom, or a related field.1–3 years of relevant technical support, IT support, or network support experience. Certifications such as CCNA, MTCNA, JNCIA, or similar will be preferred. Proficiency in English. Fluency in Urdu/Hindi/Arabic is a plus. Soft Skills:Strong troubleshooting and analytical skills. Good communication skills for dealing with users and vendors. Ability to work independently and as part of a team. Good time management and task prioritization. Professional attitude and willingness to learn.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Dubai serves as a strategic hub for Eaton’s Middle East operations, bringing together commercial, engineering, manufacturing, and support teams within a globally connected business environment. Building on more than 40 years in the region, Eaton recently announced the development of a new sustainable campus in Dubai, reinforcing our long‑term investment in growth, collaboration, and capability building.</span></p><br><br><p><strong><span>About Eaton</span></strong></p><br><br><p><span>Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology&nbsp;and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.</span></p><br><br><br><p>The&nbsp;<strong>Technical Support Engineer - UPS&nbsp;</strong>will&nbsp;provide factory support to Eaton local Service teams. This role supports the full EMEA region but focuses on ME region UPS customers. It also provides service trainings to Eaton local Service Engineers and ASP’s (Authorized Service Partner) is part of the job. This role is in contact with Eaton local Service teams and ASP’s, not the end-customer directly.&nbsp;</p><br><br><br>What you’ll do: <br><ul><li>Diagnose and resolve technical issues with 3-Phase UPS systems</li><li>Provide expert technical support to local and regional field service engineers in their daily activities via remote tools and on-site visits</li><li>Manage and lead troubleshooting and take corrective actions in challenging field incidents</li><li>Assist FSEs and customers with the installation, configuration and start-up of UPS systems</li><li>Collaborate with the Engineering and AE team to address and resolve issues and report to Quality on field findings</li><li>Provide service trainings for FSEs and ASPs, including onsite, remote and eLearning trainings</li><li>Create and maintain a comprehensive technical documentation, field service bulletins and service guides</li><li>Participate in new product development projects as a voice of customer and provide field service perspective</li><li>Contribute to the zero-incident culture supporting safety of field engineers through instructions and training</li><li>Coordinate with the factory teams located in other countries (Finland &amp; China) for technical and product support" </li></ul><br>Qualifications: <br><ul><li>B.Sc. or&nbsp;M.Sc. in Electrical Engineering&nbsp;</li><li>2+ years of service experience in power electronics and/or experience in technical support role in three-phase power electronics. The role could be suited e.g. for a field service engineer (FSE)</li></ul><br>Skills: <br><ul><li>Experience in technical support or a similar role</li><li>Strong technical knowledge on power electronics and/or three phase electrical systems</li><li>Experience on UPS technologies is an advantage</li><li>Strong work ethic, Communication and interpersonal skills</li><li>Excellent problem-solving and troubleshooting skills</li><li>Ability to work independently and as part of a team</li><li>Customer-oriented</li><li>Focus on delivering high-quality support</li></ul><br>What We Offer: <br><ul><li>Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry</li><li>Work in a company that is commitment to Inclusion &amp; Diversity and Sustainability</li><li>Annual mentoring program, Eaton University, a reward, and recognition system</li><li>Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide</li><li>Strong, agile and diverse team locally and globally</li><li>Strong processes and state-of-the-art systems and tools</li><li>Structured employee development processes, open feedback culture with development plans</li><li>Detailed induction support and well-structured onboarding</li></ul><br><p><strong><span>Living and Working in Dubai: </span></strong></p><br><br><p><span>Dubai is an internationally connected city that offers strong professional opportunities within a truly global environment. Living and working in Dubai means being part of a diverse, forward‑looking business community, supported by modern infrastructure, excellent connectivity, and a well‑established expatriate ecosystem.</span></p><br><br><p><span>At Eaton, employees based in Dubai are part of a stable, well‑governed organization that brings together global teams, clear ways of working, and the flexibility needed to support both performance and long‑term career development.</span></p><br><br><br><p><span><br>#LI-KK1</span></p><br><br><br><br><p><span>All positions may require participation in video and in-person interviews as part of the hiring process.&nbsp;All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.&nbsp;</span></p><br><br><br><p><span>We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.</span></p><br><br><br> </div>

The toughest tickets do not require another person following a script. They require someone capable of stepping into unclear situations, misconfigured systems, conflicting evidence, upset customers, and AI-produced false leads—then determining what is genuinely broken. This position is designed for the support engineer drawn to the unresolved problem: reproducing the error, examining logs, tracking API behavior, analyzing JSON payloads, distinguishing a 401 from a 404 from a 429, and leveraging AI rigorously without accepting its output uncritically.<br><br>Most support organizations continue to rely on ticket queues, templated responses, hand-offs, and documented issue repositories. We are constructing a different model. Standard support is progressively managed by AI and L1 processes, meaning human expertise is allocated to the hardest challenges. AI is not replacing you in this role. It is the instrument you control, validate, test, and confirm.<br><br>This position is not about copying AI-generated replies, making rapid guesses, awaiting direction, or escalating the instant an issue becomes unfamiliar. It is not suited for someone who masters one product and stalls when the following ticket involves a different technology. It is about delivering the correct answer in the minimum number of customer interactions the situation permits: reproducing before proposing solutions, investigating across tickets, Slack threads, knowledge bases, logs, configurations, and actual artifacts before escalating, and composing customer communications clear enough to defuse tension. The technical foundation is assumed: REST APIs, JSON, HTTP status codes, command line, and logs. That establishes your baseline. Sound judgment amid uncertainty is what makes you effective.<br><br>In this position, your responsibility is to retain ownership of the issue until resolution or clean escalation, with diagnostic logic valuable enough for the subsequent agent and the next AI process. You will find this role rewarding if the ticket that defies logic is the one you prefer. You will find it unsuitable if you require a single product, a single playbook, and external assistance to proceed. If that type of challenge energizes you, please apply.<br><br>What You Will Be Doing<br><br>AI-Augmented Customer Resolutions: Unclear, escalated tickets resolved through deep, direct troubleshooting combined with AI that you guide, anchor in verified documentation, and validate.<br><br>What You Won’t Be Doing<br><br>Spending two full months on onboarding; you will be required to learn multiple products within the first month (we recognize this is demanding) Depending on your managers for assistance; if you are not skilled at removing your own blockers, you will probably find this role difficult<br><br>Technical Support Engineer Key Responsibilities<br><br>Combine technical human judgment and AI tools to provide superior customer support, concentrating on complicated issues that AI cannot yet independently resolve<br><br>Basic Requirements<br><br>2+ years in a technical, hands-on position such as technical support, customer support engineering, software engineering, QA, or sysadmin/Dev Ops. The job title does not need to include "support."Comfortable constructing and reading REST API calls and JSON, understanding HTTP status codes (such as 401 vs 404 and 429 vs 403), and operating in a command line (CLI) and logs. Practical experience applying generative AI tools (such as Chat GPT or Claude) in your regular technical work. Professional fluency in English, both written and spoken. Able to work full-time from 1:00 PM – 10:00 PM UTC (8:00 AM – 5:00 PM US Eastern)<br><br>Nice-to-have Requirements<br><br>Experience supporting technical or business customers on enterprise software or B2B Saa S, not only internal IT. API troubleshooting using tools like Postman or curl. A history of troubleshooting across multiple unrelated products or technology stacks, not just one. Developer-level depth: you can read code or trace an API call when the situation requires it.<br><br>About Trilogy<br><br>Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, innovating new technology, and incubating new businesses.<br><br>Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack.<br><br>Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career in leaps and bounds.<br><br>There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!<br><br>Working with us<br><br>This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.<br><br>Crossover Job Code: LJ-3330-AE-COUNTRY-Technical Suppo.001<br><br>Skills: Troubleshooting, Technical Support, Networking, Windows, Windows Server, Internet Protocol Suite (TCP/IP), Computer Hardware, Operating Systems, Servers

About BYD<br><br>BYD is a top global high-tech company specializing in new energy vehicles and related businesses.<br><br>We boast strong technical strength and a positive working culture. We provide favorable benefits and clear career paths for all employees. Come and grow together with BYD.<br><br>Job Summary<br><br>We are seeking a skilled Technical Support Engineer to support the installation, commissioning, and maintenance of Battery En ergy Storage Systems (BESS). The ideal candidate will have hands-on experience in medium voltage systems, including RMU, switchgear, and MV skid solutions, with strong troubleshooting and site execution capabilities, and a s olid commitment to safety standards.<br><br>Key Responsibilities<br><br>Working on-site installation of BESS components (PCS, BMS, battery racks, MV skid, etc.) . <br><br>Perform system commissioning, testing, and debugging activities to ensure to COD readiness.<br><br>Diagnose and resolve technical faults across electrical and control systems during commissioning and operation. <br><br>Perform routine operation, inspection, and preventive maintenance activities post-COD.<br><br>Ensure all activities are carried out in compliance with site safety procedures and electrical safety regulations. <br><br>Prepare required detailed technical reports, commissioning records, and maintenance documentation.<br><br>Coordinate with clients, consultants, and project stakeholders to address technical issues efficiently. Develop and implement annual maintenance plans in coordination with the team and customer requirements.<br><br> Support spare parts planning, inventory control, and warehouse management. Implement system modifications and corrective actions based on client or project requirements.<br><br>Requirements<br><br>Bachelor’s degree or above in Electrical Engineering, Renewable Energy, or a related discipline. <br><br>Minimum 2+ years of experience in power systems, renewable energy (PV/wind), or energy storage projects.<br><br>Preferred: Hands-on experience with RMU, medium voltage switchgear, and MV skid systems.<br><br>Experience in large-scale BESS commissioning and maintenance is highly preferred. <br><br>Strong understanding of electrical schematics, protection systems, and testing equipment.<br><br>Familiarity with communication protocols such as Modbus, CAN, and SCADA integration. <br><br>Good knowledge of authorized safety regulations and standards for electrical work sites, with strict adherence to HSE policies and procedures.<br><br>Valid safety certification (e.g., electrical safety, LOTO, or equivalent) is preferred.<br><br>Good command of English (technical documentation and communication). Ability to work in harsh site conditions and adapt to UAE climate.<br><br>BYD was established on November 18, 1994, headquartered in Shenzhen, Guangdong Province. Its business spans four major industries, i.e., automobile, electronics, renewable energy, and rail transit. It is among the Fortune 500 companies, and listed both on Hong Kong and Shenzhen Stock Exchanges. With more than 120,000 R&D engineers, BYD owns the largest R&D team among global automakers. BYD has applied for more than 71 thousand patents, and obtained more than 42 thousand authorized patents worldwide, continuously leading development through technological innovation. In 2025, BYD’s revenue reached CNY 800 billion for the first time, setting a new record. BYD shoulders the responsibilities and duties of the era, firmly embraces the tides of automobile electrification and intelligence, and establishes itself as the leader of new energy vehicles in China and the world, as to pave a road of green innovation and development.

Role: Technical Support Specialist (Remote) Location: Remote (Work from Anywhere) Payout: $30 - $70/hour<br>Role Overview:We are hiring for one of our clients, seeking a Support Engineer to work on a contractor basis. This role involves diagnosing, troubleshooting, and resolving complex technical issues related to cloud infrastructure and networking to help train next-generation AI systems. The work directly shapes how AI models learn, reason, and perform by providing high-quality, real-world input. This is a unique opportunity to contribute to the development of frontier AI models without requiring prior AI experience—your domain expertise in networking and cloud infrastructure is what matters.<br>Key Responsibilities:• Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.• Utilize scripting skills to automate routine support tasks and improve incident response times.• Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.• Leverage Jira to track issues, monitor progress, and ensure timely resolution of support tickets.• Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.• Create, maintain, and improve technical documentation and best practice guidelines.• Deliver clear, empathetic, and professional communication to stakeholders.<br>Required Skills & Qualifications:• Proven experience in diagnosing and troubleshooting cloud infrastructure and networking issues.• Proficiency in scripting languages such as Python, Bash, or Power Shell to automate support tasks.• Experience using Jira for issue tracking, progress monitoring, and resolution management.• Strong understanding of TCP/IP networking protocols and troubleshooting methodologies.• Ability to create, maintain, and improve technical documentation and best practice guidelines.• Excellent communication skills with a focus on clear, empathetic, and professional interactions.• No prior experience in AI is required—domain expertise in networking and cloud infrastructure is sufficient.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the AI and technology industry, contributing to the development of frontier AI models through real-world expertise. The position provides global exposure, impactful work in a rapidly evolving field, and the chance to grow technical and communication skills in a collaborative environment.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!