وظائف مديرين في الإمارات

<p>Guildhall is representing a leading diversified holding group with investments across real estate, construction, hospitality, retail, education, and other strategic sectors. As part of its continued growth, the organization is seeking an accomplished Chief Financial Officer (CFO) – Director of Support Services to lead and optimize all corporate support functions across the group. This executive leadership role is responsible for overseeing Finance, Human Resources, Procurement, Information Technology, and Administration while driving financial performance, operational excellence, corporate governance, and strategic business transformation. Key Responsibilities -Lead Finance, HR, Procurement, IT, and Administration across the group. -Develop and execute corporate strategies that support business growth and operational excellence. -Oversee budgeting, forecasting, financial reporting, cash flow, and capital planning. -Strengthen corporate governance, internal controls, and compliance frameworks. -Lead organizational development, workforce planning, and performance management initiatives. -Develop group-wide procurement strategies and oversee vendor and contract management. -Drive ERP implementation, digital transformation, and technology optimization initiatives. -Lead financial feasibility studies, investment analysis, and business case development for new projects. -Partner with executive leadership to support strategic planning and business expansion. -Build and lead high-performing shared services teams while promoting continuous improvement.</p><p>-Bachelor's Degree in Finance, Accounting, Business Administration, or a related discipline. -Master's Degree or Executive MBA is highly preferred. -CPA, CMA, CFA, or an equivalent professional qualification is an advantage. -Minimum 10 years of progressive senior leadership experience managing Finance and corporate support functions. -Proven experience within Real Estate Investment, Property Development, or diversified Holding Companies. -Strong expertise in financial management, budgeting, forecasting, corporate governance, feasibility studies, and strategic planning. -Experience leading Finance, Human Resources, Procurement, Information Technology, and Administration. -Hands-on experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms. -Strong leadership, stakeholder management, strategic planning, and analytical skills. -Fluency in both Arabic and English (written and spoken) is mandatory.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Department: </b>MENA&nbsp;<br><b>Team: </b>Policy – MENA region&nbsp;<br><b>Location: </b>Dubai or Doha with homework flexibility&nbsp;<br><b>Position type: </b>12 month contract with view to renew; full-time&nbsp;</p><br><p><u><b>What the hiring manager says</b></u></p><br><p><br><i>“The GSMA’s MENA team is expanding and we have an exciting opportunity for a high-performing Policy Director to work with the MENA team to engage all stakeholders with GSMA programs and policy &amp; technology orientated activities. The role entails a lot of travel, ability to work under pressure and a deep technical and policy background”.</i><br>Head of MENA&nbsp;</p><br><p><u><b>About the role</b></u></p><br><p>We are looking for a creative and energetic Director to lead GSMA programmes in the Middle East and North Africa. The Director will be responsible for advancing GSMA’s objectives in the MENA region. This will involve leading engagements on policy and regulations as well as being the technical expert and reference point for broader GSMA activities both within the organisation and in relations with our members. You will need to demonstrate clear understanding of mobile industry comfortable communicating this at a range of levels of detail. You will also be required to attend some GSMA working groups when needed, to provide descriptions of general industry topics and specific GSMA projects. &nbsp;You may be required to attend meetings of other industry forums.</p><br><p>You will have a good understanding of existing and future mobile technology and be able to demonstrate knowledge of the future industry trends and their likely impacts on mobile network evolution and development. You will be able to articulate potential industry positions in areas of confluence of Mobile with other verticals, including, but not limited to, banking and finance, healthcare, education, and other service industries where mobile technology plays a critical role in shifting paradigms for solution delivery.</p><br><p>You will also be able to demonstrate the ability to understand the commercial implications of technical decisions and vice versa.</p><br><p>You will also engage all stakeholders with GSMA Technology programmes and technology orientated activities (MC, IoT, RCS, 5G, IMEI, Mobile Money, etc.).</p><br><p>The Policy Director reports to the Head of MENA. This role works very closely with the rest of the small MENA team.&nbsp;</p><br><p><b>You will:</b><br>•&nbsp;&nbsp; &nbsp;Lead industry engagement and projects on spectrum and policy matters as well as broader GSMA activities in region.<br>•&nbsp;&nbsp; &nbsp;Manage Working Group and Regional Interest Group activity in region.<br>•&nbsp;&nbsp; &nbsp;Engage with member leadership in region.<br>•&nbsp;&nbsp; &nbsp;Responsible for input towards regional business planning.<br>•&nbsp;&nbsp; &nbsp;Manage programme delivery in region against HQ KPIs and member expectations.<br>•&nbsp;&nbsp; &nbsp;Responsible for delivering within the annual regional budget allocation.<br>•&nbsp;&nbsp; &nbsp;Responsible for regional reporting in accordance with HQ requirements, presenting progress against regional KPIs and defining corrective action where appropriate.<br>•&nbsp;&nbsp; &nbsp;Foster the necessary consultation, communications and good relations within the wider organisation, including staff of member organisations.<br>•&nbsp;&nbsp; &nbsp;Line and performance management of regional team.<br>•&nbsp;&nbsp; &nbsp;Ability to work cooperatively and flexibly with stakeholders and facilitate a collaborative approach.<br>•&nbsp;&nbsp; &nbsp;Acts as a role model in demonstrating commitment to GSMA values and internal processes.<br>•&nbsp;&nbsp; &nbsp;Ensure compliance by team with all GSMA polices, processes and procedures.</p><br><p><u><b>About you</b></u></p><br><p>•&nbsp;&nbsp; &nbsp;Relevant experience working in the telecoms industry is essential. Ideally with an operator or vendor.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Strong technical plus commercial understanding background.<br>•&nbsp;&nbsp; &nbsp;Capable of delivering presentations to a technical audience on these services.<br>•&nbsp;&nbsp; &nbsp;You will be fluent in English. Arabic and/or French would be an advantage.<br>•&nbsp;&nbsp; &nbsp;A proven track record of proposition development and the ability to influence and add value to your area of business.<br>•&nbsp;&nbsp; &nbsp;Strong writing skills, messaging, leadership positioning and narrative development.<br>•&nbsp;&nbsp; &nbsp;Experience working in an international environment, ideally in the MENA/SSA region.&nbsp;<br>•&nbsp;&nbsp; &nbsp;Advanced knowledge of MS Office (Excel, Word and PowerPoint).<br>•&nbsp;&nbsp; &nbsp;Experience of working with multiple internal stakeholders and with geographically dispersed teams in a matrix structure.<br>•&nbsp;&nbsp; &nbsp;Willingness to travel, as and when required by the role.</p><br><p><u><b>About your skills</b></u></p><br><p>1.&nbsp;&nbsp; &nbsp;Communication&nbsp;<br>2.&nbsp;&nbsp; &nbsp;Delivery&nbsp;<br>3.&nbsp;&nbsp; &nbsp;Project Management&nbsp;<br>4.&nbsp;&nbsp; &nbsp;Teamwork&nbsp;<br>5.&nbsp;&nbsp; &nbsp;Analysis</p><br><p><b>Contract type</b></p><br>Department Contractor<p><b>Worker type</b></p><br>Contingent Worker<b><span>What We Offer</span></b><p>Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.</p><br><p>In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning &amp; development opportunities, generous holiday allowances, four additional days off for professional development and many others.</p><br><p>To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.</p><br><p><span>Being You at the GSMA</span></p><br><p>We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.</p><br><p><span><b>GSMA Values</b></span></p><br><p><span>Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.</span></p><br><p><b><span>Passionately driven</span></b></p><br><p><span>We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.</span></p><br><p><b><span>Insightful leaders</span></b></p><br><p><span>We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.</span></p><br><p><b><span>Stronger together</span></b></p><br><p><span>We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.</span></p><br><p><span>Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span><strong>JOB ACCOUNTABILITIES</strong></span></span><br><p><span><span>A. Strategy Execution &amp; Business Alignment</span></span></p><br><ul><li><p><span><span>Translate business and technology strategy into clear, outcome-driven execution priorities&nbsp;</span></span></p><br></li><li><p><span><span>Ensure all major initiatives are aligned to measurable business value (revenue, cost, CX, efficiency)&nbsp;</span></span></p><br></li><li><p><span><span>Drive clarity of ownership, success measures, and expected outcomes across leadership&nbsp;</span></span></p><br></li></ul><p><span><span>B. Organizational Performance &amp; Insight</span></span></p><br><ul><li><p><span><span>Establish a single, executive-level view of performance across Logistics Technology&nbsp;</span></span></p><br></li><li><p><span><span>Synthesize inputs from Product, Engineering, and PMO into actionable insights for leadership&nbsp;</span></span></p><br></li><li><p><span><span>Identify performance gaps, risks, and trade-offs; recommend corrective actions&nbsp;</span></span></p><br></li></ul><p><span><span>C. Cross-Functional Integration &amp; Execution Effectiveness</span></span></p><br><ul><li><p><span><span>Align Product, Engineering, Architecture, Finance, HR, and PMO to operate as an integrated system&nbsp;</span></span></p><br></li><li><p><span><span>Resolve cross-functional friction, misalignment, and prioritization conflicts&nbsp;</span></span></p><br></li><li><p><span><span>Act as a neutral operator to ensure decisions translate into execution&nbsp;</span></span></p><br></li></ul><p><span><span>D. Financial &amp; Operational Discipline</span></span></p><br><ul><li><p><span><span>Drive financial rigor across budgeting, forecasting, and cost management&nbsp;</span></span></p><br></li><li><p><span><span>Ensure alignment between investment decisions and business outcomes&nbsp;</span></span></p><br></li><li><p><span><span>Oversee headcount planning, vendor spend alignment, and resource optimization&nbsp;</span></span></p><br></li></ul><p><span><span>E. Executive Operating Cadence &amp; Decision Support</span></span></p><br><ul><li><p><span><span>Run the leadership operating rhythm (business reviews, performance discussions, strategic forums)&nbsp;</span></span></p><br></li><li><p><span><span>Prepare decision-ready insights for EVP and leadership team (trade-offs, capacity, priorities)&nbsp;</span></span></p><br></li><li><p><span><span>Ensure leadership discussions are outcome-focused and lead to clear actions&nbsp;</span></span></p><br></li></ul><p><span><span>F. Organizational Effectiveness &amp; Continuous Improvement</span></span></p><br><ul><li><p><span><span>Identify structural inefficiencies and improvement opportunities across the organization&nbsp;</span></span></p><br></li><li><p><span><span>Drive adoption of consistent ways of working across domains&nbsp;</span></span></p><br></li><li><p><span><span>Enable a culture of accountability, transparency, and outcome ownership</span></span></p><br></li></ul><br><p><span><span><strong>QUALIFICATIONS, EXPERIENCE AND SKILLS</strong></span></span></p><br><br><p><span><span><strong>Qualifications</strong></span></span></p><br><ul><li><p><span><span>Bachelor’s degree in engineering, Business, or related field&nbsp;</span></span></p><br></li><li><p><span><span>MBA or equivalent preferred&nbsp;</span></span></p><br></li></ul><p><span><span><strong>Experience</strong></span></span></p><br><ul><li><p><span><span>12–18 years in strategy, operations, or transformation roles within technology organizations&nbsp;</span></span></p><br></li><li><p><span><span>Experience working in large, complex, global environments&nbsp;</span></span></p><br></li><li><p><span><span>Proven ability to operate at executive level (CIO/CTO/EVP interface)&nbsp;</span></span></p><br></li><li><p><span><span>Experience driving cross-functional alignment and organizational transformation&nbsp;</span></span></p><br></li></ul><p><span><span><strong>Core Skills</strong></span></span></p><br><p><span><span><strong>Functional:</strong></span></span></p><br><ul><li><p><span><span>Strong understanding of product, engineering, and technology operating models&nbsp;</span></span></p><br></li><li><p><span><span>Financial acumen (budgeting, forecasting, cost management)&nbsp;</span></span></p><br></li><li><p><span><span>Strategic planning and execution alignment&nbsp;</span></span></p><br></li><li><p><span><span>Data-driven performance management&nbsp;</span></span></p><br></li></ul><p><span><span><strong>Leadership:</strong></span></span></p><br><ul><li><p><span><span>Strong executive presence and ability to influence without authority&nbsp;</span></span></p><br></li><li><p><span><span>High judgment and structured problem-solving capability&nbsp;</span></span></p><br></li><li><p><span><span>Ability to operate in ambiguity and drive clarity&nbsp;</span></span></p><br></li><li><p><span><span>Strong stakeholder management across senior leaders&nbsp;</span></span></p><br></li><li><p><span><span>Bias for action and accountability</span></span></p><br></li></ul><br><p>#LI-VG1</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br> <span>JOB PURPOSE:</span><p><span>Drive the standardization, governance, and continuous enhancement of Group Commercial processes and data management practices, ensuring ERP integrity, data reliability, and process efficiency to enable informed decision-making and optimized commercial performance across the Group.</span></p><br><span>KEY ACCOUNTABILITIES:</span><p><strong><em><span>Job Specific:</span></em></strong></p><br><ul><li><span>Establish and enforce standardized commercial processes and data governance frameworks across Group Companies to ensure consistency, compliance, and effective system utilization.&nbsp;</span></li><li><span>Lead the optimization and continuous improvement of commercial workflows within ERP and related systems to enhance data accuracy, process efficiency, and cycle-time performance.&nbsp;</span></li><li><span>Govern the integrity, completeness, and quality of commercial data by instituting validation controls, monitoring mechanisms, and corrective actions to support reliable reporting and decision-making.</span></li><li><span>Oversee the planning and implementation of system enhancements, ensuring solutions align with approved standards, business priorities, and measurable value outcomes.</span></li><li><span>Drive the adoption of data management practices and reporting structures that enable advanced analytics, business intelligence, and performance tracking across commercial activities.</span></li><li><span>Manage ERP data structures, master data governance, and integration points to maintain system stability and support seamless end-to-end commercial operations.</span></li><li><span>Monitor system performance and data-related risks, initiating timely interventions to resolve issues and ensure compliance with internal controls and audit requirements.</span></li><li><span>Coordinate with Digital and cross-functional stakeholders to prioritize system changes, align data requirements, and ensure effective delivery of integrated commercial solutions.</span></li><li><span>Oversee user adoption of commercial systems and data standards by issuing guidance, validating compliance, and ensuring alignment with approved policies and procedures.</span></li><li><span>Lead impact assessments and process adjustments arising from system changes or transformation initiatives to ensure continuity, data integrity, and minimal business disruption.</span></li></ul><p><strong><em><span>Generic:</span></em></strong></p><br><p><strong><span>Management</span></strong></p><br><ul><li><span>Plan and supervise the activities of the personnel and resources of the Department to achieve the Division objectives in an efficient and cost-conscious manner while ensuring implementation of approved operational plans for the Department in line with Division objectives.</span></li><li><span>Develop the knowledge, competencies and innovative spirit in the Department and support the establishment of Personal Development Plans (PDP’s), Succession Planning and Talent pipeline within the Department in coordination with the Human Capability Group to continuously develop employees with emphasis on UAE Nationals to meet Emiratization targets.</span></li></ul><p><strong><span>Budgets and Operational Plans</span></strong></p><br><ul><li><span>Compile and provide input for preparation of the Division budgets and regularly monitor expenditure against approved the Department budget levels.</span></li><li><span>Investigate, highlight and reconcile any significant variances to ensure effective performance and cost control.</span></li></ul><p><strong><span>Policies, Systems, Processes &amp; Procedures</span></strong></p><br><ul><li><span>Lead the implementation of approved Department policies, processes, systems, standards, procedures and internal controls in order to support execution of the Division work programs in line with Company and International standards.</span></li></ul><p><strong><span>Performance Management</span></strong></p><br><ul><li><span>Implement the Company Performance Management System for individuals within the Department in accordance with Company approved guidelines and continuously monitor the achievement of the Department KPIs related to the approved Annual Performance Management Contract and the Balanced Score Card.</span></li></ul><p><strong><span>Organisation Structure and Development</span></strong></p><br><ul><li><span>Review, develop and recommend the appropriate organisation structure for the Department that will best utilise human capital while proactively incorporating sustainability into the on-going work practices to meet the business objectives.</span></li></ul><p><strong><span>Innovation and Continuous Improvement</span></strong></p><br><ul><li><span>Encourage innovation, enhance employee motivation and support initiatives for implementation of Change Management to continuously improve operations and services.</span></li><li><span>Propose improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the Department.</span></li></ul><p><strong><span>Health, Safety, Environment (HSE) and Sustainability</span></strong></p><br><ul><li><span>Support the institution of an HSE culture and ensure compliance with relevant HSE policies, procedures, systems &amp; controls and applicable legislation and sustainability guidelines across the Department in line with international standards, best practices and ADNOC Code of Practices.</span></li><li><span>Ensure adequate HSE training and induction for all Department employees to meet HSE standards.</span></li></ul><p><strong><span>Management Information Systems (MIS) and Reports</span></strong></p><br><ul><li><span>Prepare all Department MIS and progress reports to provide accurate and timely reports and necessary information to Company Management to effectively manage the business.</span></li></ul><span>COMMUNICATION &amp; WORKING RELATIONSHIP:</span><p><strong><span>Internal:</span></strong></p><br><ul><li><span>Regular interaction with the VP, Group Commercial &amp; Technology Enablement, and other function leaders to align on priorities, system enhancements, and performance outcomes.</span></li><li><span>Regular coordination with Group Digital &amp; Cyber Security, Finance, and other corporate functions to ensure alignment of system capabilities, data standards, and integration requirements.&nbsp;</span></li><li><span>Engagement with commercial teams and Group Companies to drive adoption of standardized processes, ensure data quality, and resolve operational challenges</span></li></ul><p><strong><span>External:</span></strong></p><br><ul><li><span>Collaborate with external vendors and partners to ensure seamless integration of data management tools.</span></li><li><span>Represent the organization in industry forums and conferences related to commercial processes and data management.</span></li><li><span>Maintain relationships with regulatory bodies to ensure compliance with industry standards.</span></li></ul><span>QUALIFICATIONS, EXPERIENCE, KNOWLEDGE &amp; SKILLS:</span><p><strong><span>Minimum Qualification</span></strong></p><br><ul><li><span>Bachelor's degree in Business Administration, Data Management, or a related field.</span></li></ul><p><strong><span>Minimum Experience &amp; Knowledge &amp; Skills</span></strong></p><br><ul><li><span>15 years of relevant experience in commercial operations, ERP systems, or data management, preferably within the Oil &amp; Gas sector.</span></li></ul><p><strong><span>Professional Certifications </span></strong></p><br><ul><li><span>Certification in Data Management or Process Improvement (e.g., Six Sigma, CDMP) is preferred.</span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The KH Finance &amp; Revenue Cycle Management (RCM) Specialist is responsible for overseeing the financial operations and revenue cycle management of KAUST Health, ensuring accurate financial reporting, effective budget management, and efficient insurance claims processing.<br> The role focuses on validating invoices and quotations, managing end-to-end insurance claim activities, monitoring financial performance, and optimizing revenue collection while ensuring compliance with contractual agreements and healthcare regulations.<br> Working closely with healthcare operators, insurance providers, finance teams, and senior leadership, the specialist plays a key role in improving financial sustainability, minimizing claim denials, strengthening financial controls, and supporting strategic decision-making through data-driven financial analysis and reporting.<br> Key Responsibilities Review and validate invoices submitted by the healthcare operator to ensure accuracy, completeness, and compliance with contractual agreements before payment approval.<br> Evaluate and approve quotations for healthcare services by verifying pricing, scope, and alignment with agreed contracts and organizational policies.<br> Lead the annual budgeting process, including budget preparation, monitoring, forecasting, and expenditure control to support KAUST Health's financial objectives.<br> Prepare financial reports and conduct variance analysis, providing monthly financial insights, forecasting, and recommendations to improve operational and financial performance.<br> Manage the end-to-end Revenue Cycle Management (RCM) process, ensuring timely and accurate submission of insurance claims to all insurance providers.<br> Validate insurance claims by reviewing billing accuracy, medical coding, documentation, and compliance with payer requirements to minimize claim denials.<br> Monitor claim rejections, collections, and reimbursement performance, analyze denial trends, implement corrective actions, and improve cash flow and revenue recovery.<br> Lead reconciliation meetings with healthcare operators and insurance companies to resolve payment discrepancies, outstanding claims, billing issues, and account reconciliations.<br> Develop and present financial and revenue cycle KPIs to senior leadership, identifying financial risks, revenue optimization opportunities, and process improvement initiatives.<br> Ensure financial compliance and stakeholder collaboration by supporting internal and external audits, maintaining compliance with financial policies and healthcare regulations, and serving as the primary liaison between KAUST Health, Finance, healthcare operators, and insurance companies.<br> Bachelor's degree in Finance, Accounting, Business Administration, or a related discipline (Finance or Accounting preferred).<br> Master's degree in Finance, Accounting, Business Administration, or Healthcare Management is preferred.<br> Professional certification such as CPA, CMA, ACCA, or equivalent is considered an added advantage.<br> Minimum of 6 years of professional experience, including at least 3 years in a leadership or specialist role in finance, healthcare finance, or revenue cycle management.<br> Proven experience in healthcare finance, including budgeting, financial planning, financial reporting, cost control, and expenditure management within hospitals or healthcare organizations.<br> Extensive knowledge of Revenue Cycle Management (RCM), including insurance claims processing, claim validation, reimbursement, denial management, collections, and financial reconciliation.<br> Strong financial analysis and reporting skills, with experience in budget preparation, forecasting, variance analysis, KPI reporting, and financial performance management.<br> Advanced Microsoft Excel proficiency, including Pivot Tables, XLOOKUP/VLOOKUP, financial modeling, dashboards, data analysis, and reporting; experience with ERP or healthcare financial systems is highly desirable.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span><strong>Key Result Area</strong></span></span><span><span><strong>KPIs / Performance Measures</strong></span></span><span><span><strong>Main Tasks</strong></span></span><br><p><span><span><strong>Vendor Governance -Risk &amp; Compliance</strong></span></span></p><br><p><span><span><u>Quantitative</u></span></span></p><br><p><span><span>Facilitate 80% Completion within Timeframe=Satisfactory-3</span></span></p><br><p><span><span>Facilitate 90% Completion within Timeframe=Superior-4</span></span></p><br><p><span><span>Facilitate 100% Completion within Timeframe=Stretch-5</span></span></p><br><span><span>·</span></span><span><span>Ensure all vendor engagements comply with outsourcing policies, regulatory requirements, and internal audit standards.</span></span><span><span>·</span></span><span><span>Outsourcing Policy-Facilitate additional activities</span></span><br><span><span>o</span></span><span><span>Documentation- Introduce outsourcing activity&nbsp;</span></span><span><span>o</span></span><span><span>Contract Management t</span></span><span><span>o</span></span><span><span>RFP and Pricing Participation</span></span><br><span><span>Change order implementation</span></span><br><span><span>Issue escalation</span></span><br><p><span><span><strong>Service Delivery &amp; SLA Performance</strong></span></span></p><br><p><span><span><strong>KPI:</strong></span></span><br>&nbsp;</p><br><p><span><span>% SLA adherence across all vendors (monthly/quarterly)</span></span></p><br><p><span><span>Number of SLA breaches / service failures</span></span></p><br><p><span><span>TAT compliance and first-time-right rate</span></span></p><br><ul><li><span><span>Ensure end-to-end vendor performance meets agreed Service Level Agreements (SLAs) across availability, turnaround time (TAT), and service quality.</span></span></li></ul><ul><li><p><span><span>Identify , Review and recommend standards that are based on Business requirement , relevant and appropriate to business needs</span></span></p><br></li></ul><ul><li><p><span><span>Coordinate capacity planning based on business cycle trends and initiatives</span></span></p><br></li></ul><ul><li><p><span><span>Monitor and report partner performance on a monthly basis</span></span></p><br></li></ul><ul><li><p><span><span>Administer financial regime (Service Debits &amp; Credits)</span></span></p><br></li></ul><br><p><span><span><strong>Service &amp; Cost Optimization</strong></span></span></p><br><p><span><span>% cost reduction / cost avoidance achieved (YoY or per contract cycle)</span></span></p><br><p><span><span>Invoice accuracy rate and billing discrepancies</span></span></p><br><p><span><span>Budget adherence / cost-to-serve</span></span></p><br><ul><li><p><span><span>Optimize vendor cost while maintaining or improving service performance</span></span><br><span><span>.</span></span></p><br><p><span><span><strong>Involve in&nbsp; RFP process for all contract renewals</strong></span></span></p><br></li></ul><br><span><span><strong>Reporting and management</strong></span></span><p><span><span><u>Quantitative</u></span></span></p><br><p><span><span>Facilitate 80% Completion within Timeframe=Satisfactory-3</span></span></p><br><p><span><span>Facilitate 90% Completion within Timeframe=Superior-4</span></span></p><br><p><span><span>Facilitate 100% Completion within Timeframe=Stretch-5</span></span></p><br><p><span><span><strong>Work with respective vendors:&nbsp;</strong></span></span><span><span>·</span></span><span><span>Periodic Management &amp; Monitoring &amp; reporting of performance of service providers in line with Terms of Reference</span></span><span><span>·</span></span><span><span>Establish FIN governance structure for vendor management</span></span><span><span>·</span></span><span><span>Consolidation of&nbsp; &nbsp;all non-Tanfeeth Monthly /Quarterly performance review with unit heads&nbsp;</span></span><span><span>·</span></span><span><span>Review all change order documentation completions period 2016</span></span><span><span>·</span></span><span><span>Financial /Invoicing Management within agreed timeframes.</span></span><span><span>·</span></span><span><span>Review and facilitate closure of all Vendor Open audit observations (Exit Clause &amp; Reporting)</span></span><span><span>·</span></span><span><span>Institutionalize the change request process &amp; internally handover projects / mini projects to GOPS Projects team.</span></span></p><br><p><span><span>Involve in&nbsp; RFP process for all contract renewals</span></span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Turner &amp; Townsend is a global professional services company with over 22,000 people in more than 60 countries.<br> Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.<br> Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.<br> We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner &amp; Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.</p><br><p>Please visit our website: www.turnerandtownsend.com</p><br><br>Job Description<br><p>We are seeking a detail-oriented and organized Assistant Project Manager to join our team in Abu Dhabi, United Arab Emirates. In this role, you will support the project management team in coordinating and executing projects from initiation through completion. You will work collaboratively with cross-functional teams to ensure projects are delivered on time, within scope, and according to quality standards. This position offers an excellent opportunity to develop your project management expertise while contributing to the success of our organization.</p><br><ul><li>Assist in planning, scheduling, and coordinating project activities and timelines</li><li>Prepare and maintain project documentation, including status reports, meeting minutes, and project schedules</li><li>Track project progress and communicate updates to stakeholders and team members</li><li>Support the identification and mitigation of project risks and issues</li><li>Coordinate communication between project teams, clients, and stakeholders</li><li>Assist in budget tracking and resource allocation for assigned projects</li><li>Organize and schedule project meetings, workshops, and presentations</li><li>Monitor project deliverables and ensure compliance with project requirements</li><li>Support the onboarding and coordination of project team members</li><li>Maintain organized project files and documentation systems</li><li>Assist in analyzing project performance metrics and identifying areas for improvement</li></ul><br>Qualifications<br><p><strong>Required Skills and Experience:</strong></p><br><ul><li>Bachelor's degree in Engineering - Civil / Mechanical / Electrical&nbsp;(recent graduates welcome)</li><li>Strong organizational and time management abilities</li><li>Excellent written and verbal communication skills</li><li>Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)</li><li>Demonstrated ability to manage multiple tasks and priorities simultaneously</li><li>Analytical mindset with strong attention to detail</li><li>Ability to work collaboratively in a team environment</li><li>Problem-solving skills and ability to adapt to changing circumstances</li><li>Foundational understanding of project management principles and basic planning concepts</li></ul><p><strong>Preferred Skills and Experience:</strong></p><br><ul><li>Academic or internship experience in engineering projects, project coordination, or technical support roles</li><li>Technical background or experience with engineering project workflows</li><li>Basic understanding of budget tracking and resource management concepts</li><li>Strong eagerness to develop expertise in project management and risk assessment</li></ul><br>Additional Information<br><p>Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:&nbsp;</p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br><p><em>It is strictly against Turner &amp; Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner &amp; Townsend will ask candidates to pay a fee at any time.&nbsp;</em></p><br><p><em>Any unsolicited resumes/CVs submitted through our website or to Turner &amp; Townsend personal e-mail accounts, are considered property of&nbsp;Turner &amp; Townsend and are&nbsp;not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner &amp; Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team,&nbsp;to submit candidates for review.&nbsp;</em></p><br><p>Join our social media conversations for more information about Turner &amp; Townsend and our exciting future projects:&nbsp;</p><br><p>Twitter</p><br><p>Instagram</p><br><p>LinkedIn</p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

Role Description The Talent Acquisition Director at EL Saeed Law Firm مكتب السعيد للمحاماة is a part-time remote role responsible for leading and executing the firm’s talent acquisition strategy. The role involves designing and overseeing end-to-end hiring processes, including workforce planning, job profiling, sourcing, interviewing, and selection for legal and administrative positions. The Talent Acquisition Director will partner with firm leadership to understand staffing needs, build strong candidate pipelines, and ensure an inclusive, fair recruitment process. Day-to-day tasks include managing external recruitment partners, optimizing digital recruitment channels, maintaining recruitment metrics and reports, and continuously improving candidate experience. The role also includes developing employer branding initiatives, supporting performance and engagement programs related to talent retention, and advising on best practices in talent management within a legal services environment.<br>Qualifications<br> Candidates should possess strong Hiring skills, including workforce planning, talent sourcing, interviewing, and selection. Candidates should possess Employee Engagement and Employee Relations skills to support a positive, inclusive, and high-performing work environment. Candidates should possess Performance Management skills to collaborate with leadership on defining roles, expectations, and development pathways. Candidates should possess Employer Branding skills to position the firm as an attractive workplace and enhance visibility in relevant talent markets. Relevant experience in talent acquisition, HR, or people operations, preferably within professional services or law firms. Strong communication, negotiation, and stakeholder management skills, with the ability to advise senior leadership. Proficiency in using recruitment platforms, HRIS/ATS tools, and data-driven approaches to track and improve recruitment outcomes. Ability to work independently in a remote, part-time setting, manage multiple priorities, and meet deadlines. Bachelor’s degree in Human Resources, Business Administration, Law, or a related field; advanced certifications in HR or talent acquisition are a plus.

Role Description The Director Talent Acquisition is a part-time, remote role responsible for leading and executing the firm’s overall talent acquisition strategy. This role oversees the full recruitment lifecycle, from workforce planning and role scoping to candidate sourcing, assessment, and hiring decisions. Day-to-day responsibilities include partnering with leadership to understand staffing needs, designing and managing recruiting processes, and ensuring a positive candidate experience. The Director will also shape and promote the employer brand, develop pipelines for legal and administrative talent, and maintain compliant, inclusive hiring practices. In addition, this role monitors talent market trends, reports on recruiting metrics, and recommends improvements to support sustainable growth and retention. Qualifications Candidates should possess skills in Full-life Cycle Recruiting and Hiring, including job definition, sourcing, interviewing, selection, and offer management. Candidates should possess skills in Employer Branding, including developing and promoting a compelling, inclusive value proposition to attract diverse talent. Candidates should possess skills in Workforce Planning, including forecasting talent needs and aligning hiring plans with organizational strategy. Candidates should possess skills in Global Talent Acquisition, including navigating cross-border hiring practices and diverse talent markets. Strong communication and interpersonal skills, with the ability to influence and collaborate effectively with senior leadership. Experience developing structured, fair, and non-discriminatory selection processes and using data to inform talent decisions. Background in legal, professional services, or corporate environments is beneficial, with familiarity in relevant labor and employment regulations. Bachelor’s degree in Human Resources, Business, Law, or a related field, or equivalent practical experience in senior talent acquisition roles.

A leading FMCG Manufacturing Group with operations across the Middle East, Europe and Africa, and a workforce of 500+ employees, is looking for an experienced and commercially driven Group Finance Director to lead the Group’s finance function.<br>Key Responsibilities Lead and oversee the Group Finance function across multiple countries, individual companies and group entities, ensuring consistent financial policies, controls, reporting and governance standards. Lead and coordinate year-end audit finalization for individual companies and Group companies, ensuring timely completion of audits and resolution of audit findings. Manage Group financial consolidation, including consolidation of financial statements, intercompany reconciliations, eliminations and preparation of consolidated Group financial reports. Develop and execute the Group’s financial strategy, budgets, forecasts and business plans. Provide strategic financial advice to the Board and senior management to support business growth, investments and decision-making. Ensure strong financial controls, governance, compliance and risk management across all individual and Group companies. Oversee financial reporting, consolidation, cash flow, treasury, taxation and working capital management across the Group. Lead and oversee Group tax management and compliance, including corporate tax, VAT and other applicable direct and indirect taxes across relevant jurisdictions. Ensure timely and accurate tax registrations, tax returns, payments, reconciliations, assessments and statutory filings, while maintaining compliance with UAE and international tax regulations. Develop and implement appropriate tax planning and tax-risk management strategies to optimize the Group’s tax position while ensuring full regulatory compliance. Monitor business performance and provide meaningful financial analysis, KPIs and management reporting to the Board and senior management. Lead the annual budgeting, forecasting and long-term financial planning process for individual companies and the Group. Manage relationships with banks, external auditors, tax consultants, regulators, insurers and other financial institutions. Ensure compliance with applicable UAE and international accounting, taxation, corporate, regulatory and statutory requirements across all Group entities. Establish and monitor a robust Group compliance framework, ensuring timely statutory, regulatory, tax and financial reporting by all individual companies and Group entities. Coordinate with internal and external auditors, tax advisors and regulatory authorities and ensure timely closure of audit, tax and compliance observations. Drive improvements in finance processes, ERP systems, internal controls, tax processes, compliance systems, reporting and financial consolidation across the Group. Establish and maintain effective intercompany accounting, reconciliations, transfer pricing documentation and reporting procedures across Group entities. Support business expansion, investments, acquisitions, restructuring and other strategic initiatives, including financial due diligence, tax implications and financial evaluation. Ensure timely preparation and submission of statutory financial statements, management accounts, tax returns and Group consolidated financial statements. Lead, develop and mentor the Group Finance team, ensuring effective coordination with finance teams across individual companies and Group entities.<br>Candidate Profile15+ years of progressive finance experience, preferably within FMCG, manufacturing or a multinational/group environment with strong exposure to UAE Market. Proven experience in a Group Finance Director / Finance Director / CFO role. Strong experience in multi-country operations, consolidation and international financial reporting. Strong knowledge of IFRS, financial controls, budgeting, taxation, treasury and working capital management. Experience dealing with banks, auditors, investors and senior stakeholders. Strong commercial and strategic mindset with the ability to translate financial information into business decisions. Excellent leadership, communication, negotiation and analytical skills. Experience in the UAE/GCC and international markets will be an advantage. Professional qualification such as CA, ACCA, CPA, CIMA with graduation or equivalent is preferred. Experience with ERP systems and finance transformation/digitalization will be an advantage. What We Offer A senior leadership position within a growing international FMCG manufacturing group. Opportunity to influence Group strategy, financial performance and international growth. Exposure to operations across the Middle East, Europe and Africa. Competitive compensation and benefits package commensurate with experience.<br>Location: Dubai – Jebel Ali , Dubai, UAEIndustry: FMCG Manufacturing Group Size: 500+ Employees Geographical Operations: Middle East | Europe | Africa

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.<br><br><p><b>What you will do</b></p><br><br><ul><li><p>Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food &amp; Beverage Point of Sales computer systems are available twenty-four (24) hours per day. </p><br><br></li><li><p>Establish and maintain user procedures and hardware familiarization for all systems.</p><br><br></li><li><p>Provide administration services, to include; contribution to technology capital and operating budgets.</p><br><br></li><li><p>Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.</p><br><br></li><li><p>Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.</p><br><br></li><li><p>Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.</p><br><br></li><li><p>Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.</p><br><br></li><li><p>Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.</p><br><br></li><li><p>Assist in the co-ordination of new acquisitions and major projects as required.</p><br><br></li><li><p>Participate in property-level, corporate-initiated technology implementations.</p><br><br></li><li><p>Good knowledge and support for Desktop OS and applications including patches. </p><br><br></li><li><p>Provide direct guest support and quality support to function rooms and conference services. </p><br><br></li><li><p>Assist in the process of systems backup and recovery procedures. ·</p><br><br></li><li><p>Assist in management of third party vendors.</p><br><br></li><li><p>Provide 24 / 7 support for mission critical systems.</p><br><br></li><li><p>Assist at network support and security of Hotel network, Active Directory maintenance</p><br><br></li></ul><br><p><b>What you will bring</b></p><br><br><ul><li><p>A Bachelor's or Master's degree in Computer Science, Information Technology, or a related field is often preferred.</p><br><br></li><li><p>A minimum of 5-7 years of experience in the IT industry, with at least 2-3 years in a leadership role, preferably within the hospitality sector.</p><br><br></li><li><p>Strong knowledge of IT systems, infrastructure, network management, and cybersecurity. Familiarity with hotel property management systems (PMS), point-of-sale (POS) systems, and other hotel-specific technologies is highly beneficial.</p><br><br></li><li><p>Exceptional leadership and team management skills, with the ability to inspire and guide IT teams in achieving organizational goals.</p><br><br></li><li><p>Excellent written and verbal communication skills, enabling effective interaction with both technical and non-technical staff, as well as hotel guests.</p><br><br></li><li><p>Strong analytical and problem-solving abilities to identify and resolve complex IT issues efficiently.</p><br><br></li><li><p>Capacity to adapt to evolving technologies and industry trends, ensuring the hotel remains at the forefront of innovation.</p><br><br></li><li><p>A commitment to delivering outstanding customer service, ensuring that the IT department contributes to an exceptional guest experience.</p><br><br></li><li><p>Excellent interpersonal skills to collaborate effectively with various departments and maintain positive relationships with internal and external stakeholders.</p><br><br></li><li><p>Superb organizational and time-management skills, enabling the ability to prioritize tasks and meet deadlines in a fast-paced environment.</p><br><br></li><li><p>Knowledge of Arabic language is essential.</p><br><br></li></ul><br><p><b>What we offer</b></p><br><br><ul><li><p>Employment visa</p><br><br></li><li><p>Competitive salary and live out allowance</p><br><br></li><li><p>Medical and life insurance</p><br><br></li><li><p>Annual flight allowance to home country</p><br><br></li><li><p>Complimentary meals in dedicated employee restaurant</p><br><br></li><li><p>Career advancement opportunities</p><br><br></li><li><p>Best-in-industry training</p><br><br></li></ul><br><br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>About the opportunity<br><p>As the Director you will lead talabat's end-to-end experience function across four pillars — Customer Experience, Partner Experience, Fraud Operations, and CX Insights — spanning 8 markets in MENA. You will be accountable for setting and executing multi-year strategies that drive customer and partner satisfaction, govern multi-million EUR budgets with direct P&amp;L impact, and oversee the integrity of the platform through robust fraud governance.&nbsp;</p><br><br><p>This is a high-impact senior leadership role requiring the ability to operate at both a strategic and executional level — influencing product and commercial roadmaps, shaping cross-functional policy, and developing a team of senior managers and specialists. You will serve as a key voice in the COO leadership team, championing data-driven decision-making, operational excellence, and a culture of continuous improvement.&nbsp;</p><br><br><p>If you are passionate about building world-class experiences at scale, this role is for you.</p><br><br><br><p><u><strong>WHAT’S ON YOUR PLATE?</strong></u></p><br><br><p><strong>Customer Experience Strategy &amp; Leadership:&nbsp;</strong></p><br><br><ul><li><p>Own the end-to-end CX strategy across all verticals (Food, tMart, Local Shops, DineOut) and 8 MENA markets.&nbsp;</p><br><br></li><li><p>Define and govern cNPS, cSAT, and other north star metrics — setting targets, driving methodology, and leading cross-functional execution to move them.&nbsp;</p><br><br></li><li><p>Translate customer data, behavioral trends, and support signals into prioritized initiatives that improve retention, satisfaction, and order frequency.&nbsp;</p><br><br></li><li><p>Champion process automation, standardization, and digitalization of key CX workflows.&nbsp;</p><br><br></li></ul><br><p><strong>Partner Experience &amp; Budget Governance:&nbsp;</strong></p><br><br><ul><li><p>Oversee talabat's Partner Experience function, ensuring vendor satisfaction (vNPS/vSAT) is treated as a strategic competitive differentiator linked to commercial performance.&nbsp;</p><br><br></li><li><p>Maintain full accountability for the Functional budgets - customer and vendor compensation program — a multi-million EUR annual budget — including annual planning, policy design, market rollout sequencing, and ongoing financial governance.</p><br><br></li><li><p>Govern the complete portfolio of partner-facing policies and SOPs across all markets and verticals.&nbsp;</p><br><br></li></ul><br><p><strong>Fraud Operations &amp; Risk Governance:&nbsp;</strong></p><br><br><ul><li><p>Provide strategic oversight of talabat's Fraud Operations function, covering prevention, detection, and response frameworks across the ecosystem.&nbsp;</p><br><br></li><li><p>Ensure fraud governance is aligned with compliance, audit, and legal standards.&nbsp;</p><br><br></li><li><p>Drive cross-functional alignment between Fraud, Product, Finance, and Legal to balance risk mitigation with customer experience quality and platform growth.&nbsp;</p><br><br></li></ul><br><p><strong>Insights &amp; Analytics:&nbsp;</strong></p><br><br><ul><li><p>Oversee the Insights function, ensuring real-time visibility into performance across all markets through robust dashboards and structured reporting.&nbsp;</p><br><br></li><li><p>Champion a data-first culture across the department — ensuring insights translate into action.&nbsp;</p><br><br></li><li><p>Partner with BI, Data Science, and Product to build the data infrastructure that underpins reliable departmental performance visibility.&nbsp;</p><br><br></li><li><p>Run primary research, NPS programs to gather structured, well represented qualitative feedback - using these to inform local and regional priorities</p><br><br></li></ul><p><strong>People Leadership &amp; Organisational Development:</strong></p><br><br><ul><li><p>Lead and develop a team of middle managers and specialists and analysts.&nbsp;</p><br><br></li><li><p>Design the department's OKR framework, KPI architecture, and Business Review structure.&nbsp;</p><br><br></li><li><p>Set clear goals for the function and drive high performance and professional growth across all levels — fostering a culture of ownership, innovation, and customer-centricity.&nbsp;</p><br><br></li></ul><p><strong>Senior Stakeholder Management &amp; Cross-Functional Leadership:</strong></p><br><br><ul><li><p>Serve as the experience authority in senior leadership forums, influencing Product, Commercial, Finance, and Operations decisions.&nbsp;</p><br><br></li><li><p>Present strategic insights, budget performance, and departmental OKRs to COO and ExCo leadership.</p><br><br></li><li><p>&nbsp;Lead high-complexity, cross-functional programs assigned at department or company level with no existing playbook.</p><br><br></li></ul><br>What you need to be successful<br><p><u><strong>WHAT DID WE ORDER?</strong></u></p><br><br><p><strong>Qualifications &amp; Experience:</strong></p><br><br><ul><li><p>Bachelor's or Master's degree in Business Administration, Operations, CX, Data Analytics, or a related field.&nbsp;</p><br><br></li><li><p>10+ years of experience in customer experience, operations, or strategy, preferably in e-commerce, food delivery, or a high-growth tech environment.&nbsp;</p><br><br></li><li><p>Proven track record of leading mid level managers and large team members across multiple functions in a matrixed organization.&nbsp;</p><br><br></li><li><p>P&amp;L or budget accountability, experience ideally at a multi-million EUR scale.&nbsp;</p><br><br></li><li><p>Strong background in data analysis, performance management, and CX or operational strategy.&nbsp;</p><br><br></li><li><p>Experience working across multiple markets and geographies.</p><br><br></li></ul><p><strong>Skills &amp; Competencies:</strong></p><br><br><ul><li><p>Exceptional leadership skills — able to inspire, align, and develop high-performing teams.&nbsp;</p><br><br></li><li><p>Strategic mindset with strong execution discipline; comfortable operating at both the 30,000-foot and ground levels.&nbsp;</p><br><br></li><li><p>Data-driven decision-making, with the ability to synthesize complex datasets into clear insights and recommendations.&nbsp;</p><br><br></li><li><p>Excellent stakeholder management and executive communication skills — able to influence and present to ExCo and Board level.&nbsp;</p><br><br></li><li><p>Deep customer and partner empathy, with a passion for delivering exceptional experiences at scale.&nbsp;</p><br><br></li><li><p>Strong cross-functional collaboration skills across Product, Finance, Legal, and Operations.&nbsp;</p><br><br></li><li><p>Ability to lead through ambiguity and drive clarity in complex, fast-moving environments.&nbsp;</p><br><br></li><li><p>AI-first mindset — comfortable leveraging automation and emerging tools to drive scale and efficiency.</p><br><br></li></ul><br>Who we are<br><p>Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><br><br> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><u><span><span>An Exhilarating Opportunity</span></span></u></b></p><br><p><span><span>Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.</span></span></p><br><p><span><span>Join the FIVE Tribe - and Get Ready to Make Waves.</span></span></p><br><p><b><u><span><span>The Candidate</span></span></u></b></p><br><p><span><span>A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.</span></span></p><br><p><span><span>Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Team as a Assistant Director – Cloud Infrastructure &amp; DevOps will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!</span></span></p><br><p><b><u><span><span>What We’re Looking For</span></span></u></b></p><br><ul><li><span><span><span>Proven experience deploying and supporting high-traffic, consumer-facing applications.</span></span></span></li><li><span><span><span>Strong hands-on experience with AWS cloud infrastructure.</span></span></span></li><li><span><span><span>Strong understanding of networking, systems architecture, and enterprise infrastructure.</span></span></span></li><li><span><span><span>Solid networking knowledge, including firewalls, VPNs, routing, switching, DNS, load balancing, and Wi-Fi.</span></span></span></li><li><span><span><span>Hands-on experience managing servers, enterprise hardware, and core IT infrastructure across cloud and on-premises environments.</span></span></span></li><li><span><span><span>Experience with Docker, Kubernetes, CI/CD pipelines, Infrastructure as Code, or similar DevOps tools is a strong advantage.</span></span></span></li><li><span><span><span>Experience with Oracle Hospitality (both on-premises and cloud) is highly desirable.</span></span></span></li><li><span><span><span>A proactive mindset with excellent problem-solving skills and a passion for building reliable, scalable technology.</span></span></span></li><li><span><span><span>A professional, Insta-Worthy Appearance, always adhering to FIVE's Grooming Standards and maintaining a polished, 'FIVE-Styled' demeanour.</span></span></span></li><li><span><span><span>A hands-on attitude, fuelled by a 'Can-Do!' Spirit.</span></span></span><br></li></ul><p><b><u><span><span>Key Responsibilities</span></span></u></b><br></p><br><ul><li><span><span><span>Build, deploy, and manage cloud infrastructure and high-scale applications.</span></span></span></li><li><span><span><span>Own and optimize networking across cloud and on-premises environments.</span></span></span></li><li><span><span><span>Monitor performance, uptime, and security, proactively resolving issues before they impact operations.</span></span></span></li><li><span><span><span>Improve infrastructure through automation, DevOps best practices, and continuous optimization.</span></span></span></li><li><span><span><span>Manage core IT infrastructure, networking equipment, servers, and enterprise hardware.</span></span></span></li><li><span><span><span>Partner with software engineers, internal stakeholders, and technology vendors to build, deploy, and scale modern technology platforms.</span></span></span></li></ul><p><b><u><span><span>The Team</span></span></u></b></p><br><p><span><span>‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.</span></span></p><br><p><b><u><span><span>Sustainable Indulgence at FIVE</span></span></u></b></p><br><p><span><span>FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in ‘Sustainable Indulgence’ trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework.</span></span></p><br><p><b><u><span><span>An Equal Opportunity Employer </span></span></u></b></p><br><p><span><span>The FIVE Tribe represents over 80 nationalities across its over 2000 ‘FIVERs.’ FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. </span></span></p><br><p><b><u><span><span>About FIVE Hotels and Resorts</span></span></u></b></p><br><p><span><span>FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE’s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.</span></span></p><br><p><span><span>Find out more here: fivehotelsandresorts.com</span></span></p><br><br> </div>