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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Build, manage, and strengthen relationships with clients, investors, brokers, and channel partners Act as the primary point of contact between the real estate developer and stakeholders Promote and sell developer projects, ensuring deep product knowledge of all offerings Coordinate with internal teams (sales, marketing, CRM, legal, and finance) to ensure smooth transactions Manage end-to-end client engagement: lead follow-up, site visits, negotiations, booking, and post-sales support Achieve individual and team sales targets and KPIs Maintain accurate client data and reporting using CRM systems Provide market intelligence, competitor analysis, and client feedback to management Ensure compliance with RERA and UAE real estate regulations competitive salary + attractive commission structure Opportunity to work with a reputed real estate developer Career growth and exposure to premium projects Dynamic and fast-paced work environment Minimum 2 years of experience in Dubai real estate Mandatory developer-side experience (residential Off Plan ) Strong network of brokers, channel partners, and investors in Dubai Proven track record in relationship management and sales closures Excellent communication, negotiation, and presentation skills Strong understanding of Dubai real estate market trends and regulations Proficient in CRM tools and MS Office Immediate joiner or short notice period preferred Female Candidates Only Fluent in English and Hindi (additional languages are a plus).<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Edit:</p><p>We are seeking a dedicated Customer Service Officer to join our dynamic team in the Industrial Engineering and Automation sector. In this role, you will play a crucial part in enhancing customer satisfaction by addressing inquiries, resolving issues, and providing support for our innovative solutions. This position offers an exciting opportunity for individuals who are passionate about customer service and eager to contribute to a thriving company that values its employees and promotes a culture of continuous improvement.</p><p>As a Customer Service Officer, you will be part of a collaborative environment where your contributions directly impact our customers' experiences. Our team is committed to fostering professional growth, providing ample training opportunities, and encouraging knowledge sharing among colleagues. You will have the chance to develop your skills in customer relationship management, problem-solving, and technical support, all while working alongside experienced professionals who are eager to mentor and guide you.</p><p>This role not only allows you to enhance your customer service skills but also opens doors for career progression within our organization. We believe in recognizing and rewarding talent, and we actively support our employees in pursuing their career aspirations. Join us, and be a part of a company that prioritizes employee development and success.</p><p><b>Responsibilities:</b></p><ol><li>Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of professionalism and empathy while addressing their needs and concerns.</li><li>Assist customers in troubleshooting product issues, utilizing problem-solving skills and technical knowledge to guide them through solutions effectively.</li><li>Maintain accurate records of customer interactions and transactions in our CRM system, ensuring data integrity and facilitating seamless communication across departments.</li><li>Work closely with the sales and technical teams to provide customers with accurate information about products and services, enhancing their overall experience.</li><li>Identify recurring customer issues and collaborate with management to develop strategies to improve customer satisfaction and reduce service requests.</li><li>Conduct follow-up calls and emails to ensure customer satisfaction and gather feedback, using this information to contribute to service improvement initiatives.</li><li>Participate in training sessions to stay updated on product knowledge, customer service best practices, and industry trends, enhancing your ability to serve customers effectively.</li><li>Assist in developing customer service policies and procedures, ensuring they align with company goals and enhance operational efficiency.</li><li>Support team members by sharing insights and best practices, fostering a collaborative environment that encourages knowledge sharing and continuous improvement.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Edit:</p><ul><li>Exceptional communication skills, both verbal and written, to effectively engage with customers and colleagues.</li><li>Strong problem-solving abilities to identify issues and implement effective solutions quickly.</li><li>Proficiency in using CRM software to manage customer interactions and maintain accurate records.</li><li>Ability to work collaboratively in a team environment while also being self-motivated and proactive.</li><li>Technical aptitude to understand and explain complex products and services to customers.</li><li>Time management skills to prioritize tasks and meet deadlines in a fast-paced environment.</li><li>Customer-focused mindset, demonstrating empathy and commitment to enhancing the customer experience.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Customer Care Agent — Dubai, UAE</p><p><br></p><p>About the role</p><p><br></p><p>We are looking for a Customer Care Agent to join our support team in Dubai. You will be the first point of contact for our customers — answering questions, resolving complaints, and making sure every interaction ends with the customer feeling heard and helped. This role suits someone who genuinely enjoys working with people, stays calm under pressure, and takes ownership of problems until they are fully resolved.</p><p><br></p><p>What you will do</p><p><br></p><p>Handle inbound customer queries via phone, email, and chat in a timely, professional manner</p><p>Resolve complaints end-to-end: investigate the issue, communicate clearly, and follow up until it is closed</p><p>De-escalate difficult conversations with empathy and patience</p><p>Accurately log interactions and resolutions in the CRM</p><p>Escalate complex cases to the right team with full context, and keep the customer informed</p><p>Spot recurring issues and flag them so the root cause gets fixed</p><p>Meet response-time and customer-satisfaction targets</p><p>What we are looking for</p><p><br></p><p>1–3 years of customer-facing experience (call center, retail, hospitality, or support)</p><p>Fluent English; Arabic, Hindi/Urdu, or Tagalog is a strong plus</p><p>Clear, warm communication — spoken and written</p><p>Ability to juggle several urgent requests at once without dropping the ball</p><p>A problem-solver's mindset: you own the issue, not just the ticket</p><p>Comfortable with CRM tools and basic office software</p><p>Based in Dubai or willing to relocate; flexibility to work shifts including some weekends</p><p>What we offer</p><p><br></p><p>Competitive salary in line with Dubai market rates</p><p>Training and a clear growth path toward senior support and team-lead roles</p><p>A supportive, multicultural team environment</p><p>How to apply</p><p><br></p><p>Our first step is a short recorded video interview — three questions, about 10 minutes of your time, done whenever convenient for you. No scheduling, no waiting: record your answers on your phone or laptop, and our team personally reviews every submission.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Warehouse operations, inventory management, order fulfilment, WMS, inbound and outbound logistics, process improvement, Lean/Six Sigma, warehouse automation, SLA management, team leadership, manpower planning, safety compliance, data analysis, problem-solving, and cross-functional collaboration.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Customer Service Agent</p><p><b>Company:</b> YasReem Technologies</p><p> <b>Employment Type:</b> Full-time</p><p>Role Summary</p><p>YasReem Technologies is looking for a Customer Service Agent to support customers, resolve inquiries, and provide a professional experience across phone, email, chat, and other communication channels.</p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries promptly and professionally.</li><li>Resolve complaints and service-related issues.</li><li>Provide accurate information about products and services.</li><li>Record customer interactions and update cases in the system.</li><li>Escalate complex or urgent cases to the relevant team.</li><li>Follow up with customers until their issues are resolved.</li><li>Meet customer satisfaction, response-time, and quality targets.</li><li>Identify recurring issues and share feedback with management.</li></ul><p>Requirements</p><ul><li>Previous customer service or call-centre experience is preferred.</li><li>Strong English communication skills; Arabic is an advantage.</li><li>Good problem-solving and interpersonal skills.</li><li>Comfortable using computers, CRM systems, email, and chat tools.</li><li>Able to remain calm and professional in challenging situations.</li><li>Willingness to work flexible shifts, including weekends when required.</li></ul><p>What We Offer</p><ul><li>Supportive and professional working environment.</li><li>Training and development opportunities.</li><li>Career growth within a technology-focused company.</li><li>Competitive salary based on experience.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Desired skills:</p><ul><li>Customer service</li><li>Verbal and written communication</li><li>Active listening</li><li>Problem-solving</li><li>Complaint handling</li><li>Conflict resolution</li><li>Customer relationship management</li><li>Call centre operations</li><li>CRM software</li><li>Email and live-chat support</li><li>Data entry</li><li>Multitasking</li><li>Time management</li><li>Attention to detail</li><li>Teamwork</li><li>English proficiency</li><li>Arabic proficiency is an advantage</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Customer Service Agent</p><p><b>Company:</b> YasReem Technologies</p><p> <b>Employment Type:</b> Full-time</p><p>Role Summary</p><p>YasReem Technologies is looking for a Customer Service Agent to support customers, resolve inquiries, and provide a professional experience across phone, email, chat, and other communication channels.</p><p>Key Responsibilities</p><ul><li>Respond to customer inquiries promptly and professionally.</li><li>Resolve complaints and service-related issues.</li><li>Provide accurate information about products and services.</li><li>Record customer interactions and update cases in the system.</li><li>Escalate complex or urgent cases to the relevant team.</li><li>Follow up with customers until their issues are resolved.</li><li>Meet customer satisfaction, response-time, and quality targets.</li><li>Identify recurring issues and share feedback with management.</li></ul><p>Requirements</p><ul><li>Previous customer service or call-centre experience is preferred.</li><li>Strong English communication skills; Arabic is an advantage.</li><li>Good problem-solving and interpersonal skills.</li><li>Comfortable using computers, CRM systems, email, and chat tools.</li><li>Able to remain calm and professional in challenging situations.</li><li>Willingness to work flexible shifts, including weekends when required.</li></ul><p>What We Offer</p><ul><li>Supportive and professional working environment.</li><li>Training and development opportunities.</li><li>Career growth within a technology-focused company.</li><li>Competitive salary based on experience.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Desired skills:</p><ul><li>Customer service</li><li>Verbal and written communication</li><li>Active listening</li><li>Problem-solving</li><li>Complaint handling</li><li>Conflict resolution</li><li>Customer relationship management</li><li>Call centre operations</li><li>CRM software</li><li>Email and live-chat support</li><li>Data entry</li><li>Multitasking</li><li>Time management</li><li>Attention to detail</li><li>Teamwork</li><li>English proficiency</li><li>Arabic proficiency is an advantage</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>About the Team: TikTok’s Global Business Solutions (GBS) team is at the forefront of driving advertising innovation, offering scalable solutions for brands to connect with audiences in meaningful ways. The Client Solutions Manager will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients. The CSM will be responsible for negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education &amp; advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products. Responsibilities: - Manage and grow post-sale client relationships and revenue for advertisers - Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs - Grow revenue, educate and lead upsell conversations with clients post initial sale - Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies - Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results - Identify optimization opportunities for improving performance - Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues - Consult and coach clients and agencies to achieve greater results on TikTok solutions Minimum Qualification(s): - 5+ years of campaign management experience - Mobile marketing background with familiarity with all relevant KPIs - Experience in account management and/or client services roles in digital marketing or ad tech - Experience with auction-based ad networks - Strong analytical skills to identify data-driven insights - Background in performance advertising, managing complex and scaling challenges - Experience diagnosing and solving technical problems with product and engineering teams Preferred Qualification(s): - Knowledge of the apps industry; experience working in or with apps companies is an advantage - Strong communication skills and ability to build relationships - Ability to pitch and upsell effectively - Ability to prioritize and manage tasks in a fast-paced environment - Proven track record of growing account revenue, developing custom media strategies, and managing product testing roadmaps - Familiarity with measurement frameworks and attribution models</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Code:</strong> 238/001/461<br><strong>Industry:</strong> Manufacturing<br><br>Our client in the manufacturing industry is seeking a <strong>Customer Service Executive</strong> to handle customer inquiries, resolve complaints, place customer orders, administer product returns, and track orders to deliver a professional and high standard of service to customers.<br>The position reports to the Customer Service Team Lead and will be based in Dubai. The ideal candidate will have strong communication and coordination skills, with the ability to work closely with customers, sales, operations, and logistics teams to ensure accurate order processing and timely delivery.<br><br><ul><li>Execute customer orders and manage the delivery flow by closely coordinating with operations teams to deliver outstanding service.</li><li>Accurately input product types, pricing, and quantities into the system to ensure smooth and error-free order processing.</li><li>Follow up on customer complaints promptly by initiating investigations, documenting conclusions, continuously updating customers on progress, and offering appropriate solutions.</li><li>Handle customer inquiries via email, phone, or face-to-face communication with professionalism and efficiency to maintain high customer satisfaction.</li><li>Communicate with sales teams and customers to clarify order details, resolve inconsistencies, and monitor daily order progress to maintain an accurate backlog and ensure On Time In Full (OTIF) delivery.</li></ul><br><br><ul><li><strong>Bachelor's Degree</strong> in any field is required.</li><li><strong>0–3 years of experience</strong> in <strong>logistics and customer support.</strong></li><li>Excellent verbal and written communication skills in English and Arabic.</li><li>Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.</li><li>Strong customer service and interpersonal skills.</li><li>Good coordination and organizational skills with the ability to manage customer orders and follow-ups efficiently.</li><li>Ability to communicate effectively with customers and internal sales, operations, and logistics teams.</li><li>Strong attention to detail and accuracy in order processing and system data entry.</li><li>Ability to handle customer complaints professionally and support timely resolution.</li><li>Applicants must possess a valid <strong>UAE National Family Book.</strong></li></ul><br><strong>Additional Benefits:</strong><br><ul><li>Annual air ticket</li><li>Life and medical insurance for self and family</li><li>Annual bonus</li></ul><br><br><em>Please visit our </em><strong><em>jobs</em></strong><em> page to check out our current list of jobs in UAE and across the world.</em><br><em>Follow us on </em><strong><em>LinkedIn</em></strong><em> and </em><strong><em>Facebook</em></strong><em> to stay updated regarding our upcoming opportunities.</em><br><em>Subscribe to our </em><strong><em>LinkedIn newsletter</em></strong><em> for weekly job updates.</em><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>Some careers have more impact than others. </span></strong></p><br><br><p><span>If you’re looking for a role where you can continue to make an impression, Join HSBC where your contributions will always be valued.</span></p><br><br><br><p><span>HSBC&nbsp;</span><span>International Wealth and Premier Banking</span><span> aim to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. </span></p><br><br><br><p><span>This role is a part of the relationship management team and a key support role to provide outstanding customer experience to the valuable GPB clients and increase Relationship Manager client facing time. The role provides dedicated support to a team of Relationship Managers in the overall achievement of their KPIs, covering activity management, client satisfaction, sales quality, acquisition, recurring income and total relationship growth of their portfolios.&nbsp;</span></p><br><br><br><p><strong><span>In this role, you will:</span></strong></p><br><br><ul><li><span>Provide high quality sales support to a team of GPB RM’s focused on getting appointments for RM’s and support in servicing their clients.</span></li><li><span>Reduce the time spent on process and administrative tasks by RM’s to increase capacity.</span></li><li><span>Support RM’s to manage client contact and service, including, in the absence of RM, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact.</span></li><li><span>Provide sales support to RM’s including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement.</span></li><li><span>Handle client’s enquiries and complaints relating to the RM portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer’s queries and complaints at the first point of contact and minimize referrals to the RM for routine transactions.</span></li><li><span>Proactively respond to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact.</span></li><li><span>Maintains a basic understanding and technical knowledge of relevant products and services.</span></li><li><span>Support RM’s to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up.</span></li></ul><br><p><strong><span>To be successful in the role, you should meet the following requirements:</span></strong></p><br><br><ul><li><span>Prior experience working in financial industry and excellent understanding of core products, GPB proposition, and familiar with retail and wealth product processes</span></li><li><span>Able to deliver the client experience and needs-based solutions through effective communication, influencing, and sales skills</span></li><li><span>Solid knowledge of appropriate branch operational procedures</span></li><li><span>Money Laundering Awareness Certificate preferred</span></li><li><span>Knowledge of relevant regulatory governance in market</span></li><li><span>A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).</span></li></ul><br><p><strong><span>You’ll achieve more at HSBC.</span></strong></p><br><br><p><span>www.hsbc.com/careers&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</span></p><br><br><p><span>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.&nbsp;<br>We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way<br>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</span></p><br><br><p><span>Issued by The Hong Kong and Shanghai Banking Corporation Limited.<br></span></p><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><br>Senior Client Relationship Manager - Corporate Services<br><br>Work Location: Geneva, Switzerland<br><br>Estimated Salary Range: CHF 100,000-120,000 per annum + Bonus<br><br> <br><br>Applicants must already be located in Geneva to be considered for this post.<br><br>We are seeking an experienced Senior Client Relationship Manager to join our Corporate Services team.<br><br>The successful candidate will manage and develop client relationships while overseeing the delivery of high-quality corporate, tax, and accounting services. This role requires a versatile professional who is willing to broaden their expertise and work across multiple service lines.<br><br>Qualifications &amp; Experience:<br>Minimum 7-10 years of relevant professional experience, ideally within corporate services, tax advisory, accounting, fiduciary services, or a similar environment.Strong background in at least one (preferably more) of the following areas:<br>Corporate servicesTaxAccounting<br><br><br><br>While a solid foundation in one of the above disciplines is essential, the ideal candidate will not operate in a silo. We are looking for a professional who is eager to expand their knowledge, diversify their expertise, and work across different practice areas as client needs require.<br><br>Key Attributes:<br>Proven client relationship management experienceCommercial awareness and solution-oriented mindsetAbility to coordinate multidisciplinary servicesWillingness to learn, adapt, and broaden professional scopeProactive, hands-on, and accountable<br><br><br>This position is suited for a professional seeking long-term growth in a dynamic and diversified corporate services environment.<br><br> <br><br>Let op: vacaturefraude<br><br>Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:<br>* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).<br>* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.<br> <br>Important: job fraud<br> <br>Unfortunately, job fraud is becoming more common. Beware of such scams:<br>* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.<br>* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Corporate Services, Fiduciary services, tax, financial services, accounting, family office<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>THE ROLE</b></p><p><br></p><p>This is not a typical customer service role. At Hertz, this position exists at the intersection of customer experience and commercial performance. It is designed for individuals who understand that every customer interaction carries the potential to create value, not just complete a transaction. The role requires the ability to think, decide, and act in real time, shaping outcomes rather than simply following a process. It is demanding, fast-paced, and highly rewarding for those who thrive in environments where performance is defined by impact, not effort.</p><p>&nbsp;</p><p><b>WHY HERTZ</b></p><p><br></p><p>Hertz offers a strong platform to develop and perform. As a global brand with a clear growth agenda in the UAE, the environment is designed to reward those who contribute meaningfully to results. There is a strong emphasis on accountability, ownership, and trust, supported by a team culture that values collaboration and performance. This is not just a job,it is an opportunity to operate in a high-performance environment where the impact of your work is visible and measurable.</p><p>&nbsp;</p><p><b>KEY RESPONSIBILITIES</b></p><p>&nbsp;</p><ul><li>Convert enquiries into c/nfirmed, well-matched booking</li><li>Advise on vehicles, upgrades and protection with genuine value</li><li>Own the full customer journey, from welcome to return</li><li>Resolve issues in the moment with confidence and care</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>WHAT MAKES SOMEONE SUCCESSFUL</b></p><p>&nbsp;&nbsp;</p><ul><li>Commercial instinct and upsell judgment</li><li>Confidence in live customer moments</li><li>Speed, ownership and consistency under pressure</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> General Information <br> <br> Req # <br> WD00101839 <br> <br> Career area: <br> Sales <br> <br> Country/Region: <br> United Arab Emirates <br> <br> State: <br> Dubai <br> <br> City: <br> Dubai <br> <br> Date: <br> Friday, July 17, 2026 <br> <br> Working time: <br> Full-time <br> <br> <strong>Additional Locations</strong>:&nbsp; * United Arab Emirates - Dubai <br> <br> <br> <br> <br> <br> Why Work at Lenovo <br> <br> We are Lenovo. We do what we say. We own what we do. We WOW our customers.&nbsp;<br>Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).&nbsp;<br><br> This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.<br> <br> <br> <br> <br> <br> Description and Requirements <br> <br> <br><p>Lenovo is seeking a high-performing Client Account Manager to drive growth across the Kuwait and Bahrain markets.</p><br><p>In this strategic, customer-facing role, you will be responsible for developing and expanding relationships with enterprise and public-sector organizations, helping customers navigate their digital transformation initiatives through Lenovo's industry-leading infrastructure solutions. You will serve as a trusted advisor to key stakeholders, identify new business opportunities, and lead complex sales engagements from opportunity creation through successful closure.</p><br><p>Working closely with customers, partners, and cross-functional teams, you will play a pivotal role in accelerating business growth while delivering exceptional customer experiences across one of Lenovo's most dynamic growth regions.</p><br><br><p><strong>What You'll Do</strong><br></p><br><ul><li>Own and grow a portfolio of strategic enterprise and public-sector accounts driving revenue growth, market share, and customer satisfaction.</li><li>Develop and execute account strategies that expand Lenovo's Infrastructure Solutions footprint and increase share of wallet within existing customers.</li><li>Build strong relationships with executive sponsors, decision-makers, and key influencers, positioning Lenovo as a trusted strategic technology partner.</li><li>Identify, develop, and close complex infrastructure opportunities across servers, storage, cloud, hybrid IT, AI, and data center solutions.</li><li>Lead commercial discussions, contract negotiations, and multi-stakeholder engagements to successfully secure high-value business opportunities.</li><li>Collaborate with solution architects, pre-sales specialists, services teams, marketing, and channel partners to deliver customer-centric solutions.</li><li>Manage contract lifecycle activities and ensure smooth execution of commercial agreements.</li><li>Strengthen and expand partner relationships to drive joint go-to-market initiatives and maximize business growth opportunities.</li></ul><br><p><strong>What Makes You Successful</strong></p><br><ul><li>8-10+ years of experience of proven success managing enterprise and public-sector accounts specifically in Kuwait and Bahrain.</li><li>Demonstrated ability to consistently achieve or exceed revenue and business growth objectives.</li><li>Experience selling complex technology solutions, preferably in infrastructure, data center, cloud, hybrid IT, AI, or enterprise technology environments.</li><li>Strong consultative selling, negotiation, and executive relationship management skills.</li><li>Ability to engage and influence both business and technical stakeholders across multiple levels of an organization.</li><li>Strong commercial acumen with the ability to identify, qualify, and convert opportunities into long-term customer value.</li><li>Experience working in a matrixed, multinational organization and coordinating cross-functional resources to achieve customer outcomes.</li><li>Self-starter with a growth mindset, excellent communication skills, and a passion for building lasting customer partnerships.</li></ul><br><p><strong>Why Lenovo</strong></p><br><p>At Lenovo, you'll have the opportunity to shape digital transformation journeys for some of the Gulf region's most influential organizations. You'll join a globally recognized technology leader, collaborating with talented teams while delivering innovative infrastructure solutions that help customers unlock new possibilities for growth and success.</p><br><br><p>Ready to help leading organizations transform the way they operate and grow? Join us and make an impact across the Gulf region with Lenovo Infrastructure Solutions.</p><br><br> <br> <br> <em><span>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</span></em><br> <br> <br> <br> <br> <br> <strong>Additional Locations</strong>:&nbsp; * United Arab Emirates - Dubai <br> <br> <br> * United Arab Emirates <br> <br> * United Arab Emirates - Dubai <br> <br> <br><strong>AI PROCESSING NOTICE</strong><br>We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.<br><br> <br> <br> <br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are looking for a Client Solutions Manager to support TikTok’s Tourism book of business. In this role, you will partner with tourism boards, destination marketers, attractions, media agencies, and internal teams to develop advertising strategies that inspire travel and deliver measurable business results. The ideal candidate has experience in digital advertising, media performance, or client consulting. They should understand how to translate destination priorities and traveler insights into effective full-funnel strategies, from building awareness and consideration to driving visits, bookings, and other conversion outcomes. Key Responsibilities: - Own strategic relationships with tourism advertisers, agencies, and senior stakeholders. - Develop a deep understanding of each client’s business objectives, priority destinations, source markets, target travelers, and seasonal calendar. - Build account strategies that support destination campaigns, key travel periods, events, attractions, and visitor growth objectives. - Translate client priorities into full-funnel TikTok solutions across awareness, consideration, and performance. - Guide campaign planning and execution, including audience strategy, creative recommendations, optimization, and measurement. - Analyze campaign and market data to identify performance trends, growth opportunities, and clear next steps. - Lead regular business reviews and present recommendations that connect media performance with client outcomes. - Advise clients on TikTok best practices, platform capabilities, creative effectiveness, signals, and measurement solutions. - Partner with Sales, Creative, Product, Measurement, Solutions Engineering, and Operations teams to address client challenges and deliver against account plans. - Identify opportunities to increase product adoption and unlock incremental investment. - Maintain a strong understanding of travel trends, traveler behavior, competitive activity, and developments across the tourism sector. - Represent the needs of tourism clients internally and contribute insights that help strengthen TikTok’s solutions for the category. Minimum Qualifications: - Bachelor’s degree in advertising, marketing, business, or a related field, or equivalent practical experience. - 5+ years of experience in client solutions, account management, digital advertising, media, marketing, consulting, or tourism. - Fluent verbal and written communication skills in English and Arabic due to the nature of the role working with Arabic speaking clients. - Demonstrated experience managing complex client relationships and influencing senior stakeholders. - Solid understanding of digital campaign planning, execution, optimization, and reporting. Preferred Qualifications: - Ability to interpret data and translate findings into practical business recommendations. - Experience working across multiple teams and managing competing priorities in a fast-paced environment. - Excellent presentation, communication, stakeholder management, and problem-solving skills.</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Manager - Customer Experience | MAF Retail | Corporate Head Office<br><strong>ROLE SUMMARY</strong><br>The Manager – CX responsible for all CX analytical requirements, managing execution of CX initiatives (customer research and market led improvements).<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Develop in-depth analytical understanding for what drives growth for MAF Retail across markets.</li><li>Analyze disparate customer feedback sources (i.e. NPS, social media, call/case volumes, product feedback) to present comprehensive views of CX.</li><li>Prepare and deliver visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement.</li><li>Prepare monthly reports on key KPIs and status of CX initiatives and share with CX leadership and BU's and Majid Al Futtaim's management team.</li><li>Liaise with markets to develop improvement plans across markets keeping in mind customer feedback, operational metrics and local challenges</li><li>Work with line manager to manage the executional requirements end to end for customer research on new innovations rolled out (for example – Scan &amp; Go, Cleveron, etc.) .</li><li>Work with line manager to review business cases on new rollouts across MAF Retail.</li><li>Monitor and report on Business Unit NPS.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor's degree or higher, preferably in business studies, marketing or a communications discipline .</li><li>3 - 5 years of experience in CX related roles.</li><li>Passionate about Customer Experience.</li><li>Knowledge and understanding of customer experience metrics and measurement methodologies.</li><li>Excellent problem-solving skills with ability to dis-aggregate issues, identify root causes and recommend solutions.</li><li>Strong knowledge of fundamental business concepts; operations research and statistical techniques is a plus.</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role: Customer Relationship Officer - Floater</strong></p><br><p><strong>Location: Dubai</strong></p><br><p><strong>Role Purpose:</strong></p><br><ul><li>Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency</li></ul><p><strong>Key Accountabilities of the role:</strong></p><br><p><strong>Responsibilities:</strong></p><br><p><strong>Deposit account documentation:</strong></p><br><ul><li>Handle inquiries related to deposit accounts.&nbsp;</li><li>Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.</li></ul><p><strong>Finance account documentation:</strong></p><br><ul><li>Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.</li></ul><p><strong>Sales-Management of service delivery:</strong></p><br><ul><li>Sell and cross sell ADIB’s products and promote ADIB’s image.</li></ul><p><strong>Staff Management and coordination:</strong></p><br><ul><li>Management of subordinates, plan their training and appraisal.</li></ul><p>Perform other task specified by Management.</p><br><p><strong>Results Required:</strong></p><br><ul><li>Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.</li><li>Continuous Improvement – Assist CRM to Recommend workflow changes leading to process improvements to the branch manager at least once a year</li><li>Internal Audit &amp; ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.</li><li>Compliance of policies &amp; procedures – Comply and perform Key operational controls as required in ADIB’s polices &amp; procedures in day-to-day operations.</li></ul><p><strong>Specialist Skills / Technical Knowledge Required for this role:</strong></p><br><ul><li>Broad knowledge of ADIB’s Retail Banking financial products &amp; services</li><li>Thorough knowledge of ADIB’s Retail Credit &amp; Operational Policies &amp; Procedures</li><li>Good knowledge of UAE banking practices, regulations &amp; risks</li><li>Thorough Knowledge of all the Regulations issued by Central Bank of UAE</li><li>General awareness of competitors in the local market</li><li>Fair knowledge of service standards&nbsp;</li><li>Training skills</li><li>Sales skills</li><li>Management Information skills</li><li>Computer skills</li></ul><p><strong>Previous experience:&nbsp;&nbsp;&nbsp;</strong></p><br><ul><li>Minimum 2 years’ experience as a Customer Relations or similar roles in a Banking environment.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Key Responsibilities:</b></p><br> <p>Manage the complete Accounts Receivable (AR) process, including invoicing, collections, and reconciliation activities. Monitor customer accounts to ensure timely payments and follow up on outstanding balances.</p><br> <p>Prepare and maintain customer aging reports and provide regular updates to management. Investigate and resolve invoice disputes, payment discrepancies, and customer queries.</p><br> <p>Perform customer account reconciliations and ensure accuracy of receivable balances.</p><br> <p>Coordinate with internal stakeholders, including Sales and Operations teams, to resolve collection issues.</p><br> <p>Process and allocate incoming payments accurately in the ERP system.</p><br> <p>Support month-end and year-end closing activities related to receivables.</p><br> <p>Assist in preparing cash collection forecasts and reports. Ensure compliance with company policies, accounting standards, and internal controls.</p><br> <p>Support audits by providing required documentation and schedules.</p><br> <p><b>Required Qualifications</b></p><br> <p>Bachelor's Degree in Accounting, Finance, Commerce, or a related field. Professional qualification such as ACCA, CMA, CPA, CA, or equivalent is advantageous.</p><br> <p>Minimum <b>3–5 years of experience</b> in Accounts Receivable, Credit Control, or Finance Operations.</p><br> <p>Experience working within a large group company, multinational organization, or shared services environment is preferred.</p><br> <p>Strong understanding of accounts receivable processes, collections, and reconciliations.</p><br> <p>Proficiency in Microsoft Excel and ERP systems (SAP, Oracle, Microsoft Dynamics, or similar).</p><br> <p>Excellent communication and stakeholder management skills.</p><br> <p>Ability to work independently and manage multiple priorities in a fast-paced environment.</p><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Schweitzer Engineering Laboratories is hiring a Customer Services Representativeto support sales and marketing activities, coordinate orders and logistics, and provide exceptional customer support throughout the order journey. The ideal candidate must have an experience in sales administration, strong Excel and reporting skills, excellent communication abilities, and thrives in a multinational, fast-paced environment. We are looking for a values-driven, positive, and motivated professional who will strive to give the best service to our awesome customers. Join SEL and contribute to delivering innovative solutions that serve the global electric power industry.</span></p><br><p><b>As a Customer Service Representative, a typical day might include the following:&nbsp;</b>&nbsp;</p><br><ul><li><p>Provide world-class customer care to both internal and external customers.</p><br></li><li><p>Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications</p><br></li><li><p>Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers.&nbsp;</p><br></li><li><p>Complete and pass required customer service certifications.</p><br></li><li><p>Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems</p><br></li></ul><p><b>This job might be for you if you have:</b></p><br><ul><li><p>A minimum 2 year of customer service experience&nbsp;</p><br></li><li><p>An Associate's degree or related business experience</p><br></li><li><p>Strong computer skills</p><br></li><li><p>The ability to learn concepts and technical details of products</p><br></li><li><p>The ability to work cooperatively in a team environment</p><br></li><li><p>The ability to travel up to 10%</p><br></li></ul><p><b>Location&nbsp;&nbsp;</b></p><br><p>Dubai - UAE</p><br><p><b>Why SEL? </b></p><br><p><b>Competitive pay. Superior benefits. Inspiring work. </b></p><br><p>We provide and take care of our employees with outstanding benefits, competitive pay, challenging work, and a rewarding career.</p><br><ul><li><p>Top tier medical, prescription, dental, vision, life, and accident insurance.</p><br></li><li><p>Varied leave plans like annual leaves, sick leaves, parental leaves etc. to maintain a healthy life balance</p><br></li><li><p>Developmental programs like tuition assistance, internships, skill development courses and engineering development programs (EDP).&nbsp;</p><br></li><li><p>Wellbeing benefits like free and confidential Employee Assistance Program (EAP) and reimbursable yearly gym membership</p><br></li><li><p>International Travel Medical and Security Assistance to assist our traveling employees and accompanying family members worldwide</p><br></li><li><p>Provident fund contribution</p><br></li></ul><p><b>Pay Range Data</b></p><br><p>We base our starting pay offer on location and job-related factors such as candidate experience, training, knowledge, and skills.</p><br><p><b>Communication with Applicants&nbsp;</b></p><br><p>We communicate with all applicants. If you do not receive a response about your application, please check your <span><span>SPAM&nbsp;filter&nbsp;or</span></span> reach out to us at careers@selinc.com. &nbsp;</p><br><p>SEL is an Equal Opportunity Employer: Vets/Disabled.</p><br>&amp;nbsp </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Purpose</strong></p><br><p>Drive RTA-wide customer-happiness strategy by setting up vision, policy, and KPIs. Oversee the governance of all service-delivery channels and mobilize people, budgets, and systems while assuring regulatory, quality, and HSE compliance to continually elevate customer experience.</p><br><p><strong>Job Responsibilities</strong></p><br><p><strong>Strategy</strong></p><br><ul><li>Drive the development and continuous refinement of an integrated customer experience framework across all services and channels, ensuring strategic alignment, seamless journey design, and cross-sector collaboration to elevate service quality and user satisfaction</li><li>Oversee the development of customer-care strategies, including policies for digital channels, to make sure customers get smooth and high-quality service everywhere.</li><li>Establish and chair a formal governance committee to strategically assess major changes to service delivery channels, ensuring alignment with customer needs and updating service standards accordingly</li><li>Oversee the strategic planning cycle by guiding the development, monitoring, and reporting of business plans, budgets, and performance targets, ensuring timely course corrections to meet organizational objectives and optimal use of resources</li></ul><p><strong>Operations</strong></p><br><ul><li>Supervise the development of the annual public report by synthesizing customer happiness insights, tracking corrective actions, and outlining future service commitments.</li><li>Manage and oversee service delivery at Customer Happiness Centers, including the Esaad Center, ensuring a well-organized and customer-friendly environment that reflects service excellence.</li><li>Establish a customer service communication and escalation mechanism that channels feedback and complaints to relevant departments and informs top management for datadriven business decisions.</li><li>Direct the transparent and timely handling of complaints, enquiries, and fine appeals, ensuring processes align with service standards and customer expectations.</li><li>Lead the identification and analysis of evolving customer needs, ensuring their integration into organizational initiatives and projects through strategic alignment and cross-functional collaboration, while overseeing implementation to enhance service responsiveness and customer satisfaction.</li><li>Evaluate and monitor service performance metrics outlined in operational agreements between the Customer Happiness Department and other entities, ensuring adherence and driving continuous improvement through effective follow-up and collaboration.</li><li>Lead organization-wide programs that embed a custom-centered culture, including mandatory training for all managers.</li></ul><p><strong>Product / Process Improvement</strong></p><br><ul><li>Help analyze key performance indicators, mystery shopper results, customer satisfaction data, and complaint trends, and support departments in making improvements.</li><li>Assist in leading projects to improve processes, renegotiate service agreements, and fix service gaps.</li><li>Direct benchmarking and market research to find best practices worldwide and bring them into the Authority’s services.</li></ul> <p><strong>Qualifications</strong></p><br><ul><li>Bachelor’s degree in Business Administration or Customer experience management; Master’s degree in Business Administration</li><li>16+ years in case of master’s degree (18+ years in case of bachelor’s degree)</li><li>Certifications such as Customer Experience Management, Excellence, quality is preferred</li><li>Must have experience in in 7 Stars Excellence/ Government Excellence Award Frameworks</li><li>Must have expertise in Service Quality</li><li>Experience in Smart Services would be an additional advantage</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Company Overview LTF Digital is a leading digital marketing agency specialising in the medical aesthetics industry.<br> We help clinics and practitioners connect with patients, build their brands, and grow their businesses through cutting-edge digital strategies.<br> Our team is passionate about creating impactful campaigns, delivering measurable results, and fostering strong client partnerships.<br> We offer a collaborative, dynamic, and remote-friendly work environment where your contributions will make a difference.<br> Job Summary We’re seeking a skilled and client-focused Client Services Manager (Contractor) to serve as the key point of contact for our aesthetics clients across the UAE and UK.<br> You’ll be responsible for the day-to-day coordination of marketing projects, maintaining client relationships, and ensuring campaign delivery stays on track.<br> This is a delivery-focused, client-facing role ideal for someone with excellent organisation, communication, and problem-solving skills.<br> You’ll work directly with internal departments (content, design, SEO, PPC) to ensure each campaign meets expectations and is delivered on time.<br> This is a remote contractor role, working 40 hours per week.<br> You must be based in Dubai or the wider UAE region and eligible to invoice as an independent contractor.<br> Key Responsibilities Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, goals, and expectations.<br> Project Planning &amp; Execution: Develop detailed project plans, and timelines, and manage execution to ensure on-time and on-budget delivery.<br> Communication &amp; Reporting: Provide regular status updates, reports, and insights to clients, keeping them informed throughout the project lifecycle.<br> Problem Solving &amp; Issue Resolution: Anticipate potential challenges, proactively address issues, and escalate concerns when necessary.<br> Team Collaboration: Work closely with internal teams (design, content, marketing) to ensure seamless project execution and client satisfaction.<br> Continuous Improvement: Identify opportunities to optimise processes, improve client experience, and enhance service offerings.<br> Cross-Functional Service Development: Comfortable liaising with creative, content, and marketing teams to progress delivery Contract Type and Compensation Competitive Contractor rate between AED 9,000 to AED 13,500 per month, depending on experience and capability Contractor (freelance/self-employed) Full-time availability – 40 hours per week No benefits included Must have Right to Work in UAE - No Sponsorship offered Qualifications Experience: Minimum of 2 years of experience in client services role or FoH, account management, or a project management role.<br> 2 x years of experience in digital marketing or the medical aesthetics industry.<br> Project Management Skills: Proven ability to manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines.<br> Communication: Exceptional verbal and written communication skills, with the ability to tailor communication to different audiences.<br> Problem-solving: Strong problem-solving mindset with the ability to think critically and find creative solutions.<br> Adaptability: Ability to thrive in a fast-paced and dynamic environment, managing shifting priorities and client demands.<br> Client-Focus: Passionate about delivering exceptional client experiences.<br> Remote Work Proficiency: Self-motivated with the ability to manage time and projects independently in a remote environment.<br> Preferred Qualifications 2 years in a marketing agency environment Medical Aesthetics experience Experience with CRM systems (e.<br>g., HubSpot, ClickUp)</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span><span><span>The purpose of this position is to deliver a safe, reliable, world class, customer focused tram service. They will provide a visible, uniformed employee presence while assisting passengers with information, ticketing, crowd management, customer service and other aspects that will work to increase the customer experience delivered to those using the Dubai Tram. This position is a roving position and will be required to move around Dubai Tram Al Sufouh System (DTAS).</span></span></span></p><br> <p><span><span><b>MAIN RESPONSIBILITIES</b></span></span></p><br> <ul> <li><span><span>Deliver essential messages to passengers (via audio or visual means) in a timely, clear and proactive manner.</span></span></li> <li><span><span>Move around the System (DTAS) dealing with queries and incidents as required.</span></span></li> <li><span><span>Provide mobile response to incidents.</span></span></li> <li><span><span>Monitor and maintain station operational status and to ensure the safety and comfort of passenger movement within the tram and station premises.</span></span></li> <li><span><span>Carry out controlled/uncontrolled/emergency evacuation of passengers.</span></span></li> <li><span><span>Assist and mitigate overcrowding on platforms to ensure that passengers flows are managed in an orderly manner.</span></span></li> <li><span><span>Provide information on ticket sales, tram services information and respond to passenger enquiries.</span></span></li> <li><span><span>Distribute publicity materials (as and when required) and handle lost property. </span></span></li> <li><span><span>Meet and greet customers and provide a highly visible and proactive level of customer service.</span></span></li> <li><span><span>Perform shift and emergency duties when required.</span></span></li> <li><span><span>Provide safe, reliable, convenient and comfortable tram journeys to the users of DTAS if and when necessary or as directed by the Operations Supervisor.</span></span></li> <li><span><span>When dealing with customers of the DTAS, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, procedures and instructions of the organisation.</span></span></li> <li><span><span>Comply fully with procedures and instructions as part of the certified training and instructions.</span></span></li> <li><span><span>Enforce safety procedures and instructions and carry out necessary procedures to ensure the safety of members of the public and employees of the tram system.</span></span></li> <li><span><span>Provide all possible assistance to customers, in particular for People of Determination.</span></span></li> <li><span><span>Enforce revenue protection procedures and associated by-laws.</span></span></li> <li><span><span>Provide the very best in customer service and information.</span></span></li> <li><span><span>Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or senior management team from DTAS Operations department.</span></span></li> <li><span><span>Awareness of the Integrated Management System and the content of the Safety, Assurance &amp; Environment and Information Security Policy Statements.</span></span></li> <li><span><span>Understanding of personal responsibilities and contribution to achieving compliance with the Integrated Management System requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.</span></span></li> <li><span><span>Use safety equipment (including PPE) as required and intended; observe that this is also enforced among subcontractors and third parties working in Keolis-MHI’s controlled premises/systems.</span></span></li> <li><span><span>Promote a good SAE and Information Security culture among their peers, subcontractors and third parties.</span></span></li> <li><span><span>Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.</span></span></li> <li><span><span>Exercise a personal duty of care for their own health, safety and welfare and for those affected<br> by their acts or omissions - reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.</span></span></li> <li><span><span>&nbsp;Ensure compliance with all training requirements of Keolis-MHI and always adhere to these requirements while in employment.</span></span></li> <li><span><span><span>Report any accidents, incidents, breaches or potential breaches to appropriate management.</span></span></span> </li> </ul> <p><span><span><b>KNOWLEDGE REQUIERED</b></span></span></p><br> <ul> <li><span><span>Maintain a level of awareness on the key issues faced by customers, the performance of operations and customer service activities.</span></span></li> <li><span><span>Excellent knowledge of the network, destinations served, key routes, integration with other modes, the zonal structure, ticketing and fares in order to provide customers with accurate information to assist them during their journey.</span></span></li> </ul> <p><span><span><b>KEY SKILLS</b></span></span></p><br> <ul> <li><span><span>A mature, proactive and responsible approach to work with initiative and problems solving ability.</span></span></li> <li><span><span>Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.</span></span></li> <li><span><span>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</span></span></li> <li><span><span>Basic understanding of tram &amp; station operations and associated activities.</span></span></li> <li><span><span>Good literacy and numeracy skills required for the role.</span></span></li> <li><span><span>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</span></span></li> <li><span><span>Ability to understand complex systems and possess good IT skills.</span></span></li> <li><span><span>Ability to work in an efficient and flexible manner in unsupervised circumstances.</span></span></li> </ul> <p><span><span><b>EXPERIENCES</b></span></span></p><br> <ul> <li><span><span>A minimum of 2 years’ experience as a front-line staff delivering customer services in a train, station or equivalent environment.</span></span></li> <li><span><span>A minimum of 1 year as a ticket inspector in public transports or equivalent revenue recovery environment would be an advantage.</span></span></li> <li><span><span>Experience and understanding of dealing with customers and conflict resolution techniques.</span></span></li> </ul> <p><span><span><b>EDUCATIONNAL QUALIFCATIONS</b></span></span></p><br> <ul> <li> <p><span><span><span>Ideally a degree holder or higher diploma of post-secondary education in a related discipline.</span></span></span></p><br> </li> </ul> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><span>Who are we?</span></b></span><br><p>At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. <br></p><br><br><br><p><b>Who are we?</b></p><br><br><br><p>At Finastra, we are a global leader in financial services software, committed to broadening access to financial services and shaping the future of banking. Our solutions support over 7,000 customers, including 80% of the world’s top 50 banks, across more than 110 countries, powering mission‑critical capabilities in Universal Banking, Payments, and Lending.</p><br><br><p>We are looking for a Director of Strategy, Corporate Development &amp; PMO to join our Universal Banking organisation. This is a high‑impact, enterprise‑level role reporting directly to the Chief of Staff, sitting at the centre of strategy execution, governance, and value delivery for one of Finastra’s most important businesses.</p><br><br><p>This is an exciting opportunity for someone who can combine strategic thinking with strong execution discipline, and who thrives in complex, matrixed environments with senior‑level exposure.</p><br><br><p><br><b>About the Role</b><br>&nbsp;</p><br><br><p>We are seeking a <b>Customer Success Director – Corporate Lending</b> to lead customer success outcomes across a portfolio of strategic customers using solutions including <b>Loan IQ, Trade, and Corporate Channels</b>. This role is responsible for driving customer adoption, retention, renewal readiness, and long-term value realization while serving as a trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.</p><br><br><p>The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra investment.</p><br><br><p><br><b>Job Responsibilities</b></p><br><br><ul><li><p>Drive customer adoption, value realization, and business outcomes across a portfolio of Corporate Lending customers.</p><br><br></li><li><p>Develop and execute Customer Success Plans aligned to customer objectives and strategic priorities.</p><br><br></li><li><p>Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management.</p><br><br></li><li><p>Lead customer engagements including onboarding, success reviews, and executive business reviews.</p><br><br></li><li><p>Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities.</p><br><br></li><li><p>Act as a trusted advisor and executive sponsor for key strategic accounts.</p><br><br></li><li><p>Support customer transformation initiatives including cloud migration, platform modernization, upgrades, and SaaS adoption.</p><br><br></li><li><p>Drive adoption of new product capabilities and promote best practices for change management and user adoption.</p><br><br></li><li><p>Collaborate with Product, Engineering, Support, and Professional Services teams to resolve issues and improve customer outcomes.</p><br><br></li><li><p>Provide customer insights and feedback to influence product strategy and service improvements.</p><br><br></li><li><p>Contribute to revenue retention, customer satisfaction, and overall portfolio growth through effective customer engagement.</p><br><br></li></ul><br><p><b>Required Skills</b></p><br><br><ul><li><p>8+ years of experience in Customer Success, Account Management, Client Services, or similar customer-facing roles within enterprise software/SaaS environments.</p><br><br></li><li><p>Proven success managing complex enterprise customer portfolios and driving retention and renewal outcomes.</p><br><br></li><li><p>Experience within financial services, corporate lending, banking technology, or trade finance.</p><br><br></li><li><p>Strong executive stakeholder management and customer engagement skills.</p><br><br></li><li><p>Demonstrated ability to operate within metrics-driven Customer Success frameworks using customer health and adoption data.</p><br><br></li><li><p>Experience leading customer transformation initiatives, including cloud adoption, SaaS migrations, or platform modernization.</p><br><br></li><li><p>Excellent communication, presentation, and relationship-building skills across technical and business audiences.</p><br><br></li><li><p>Strong analytical and problem-solving capabilities with a proactive approach to risk management.</p><br><br></li><li><p>Experience with Corporate Lending solutions such as <b>Loan IQ, Trade, or Corporate Channels</b> is highly desirable.</p><br><br></li><li><p>Previous people leadership or team management experience is advantageous.</p><br><br></li></ul><br><p>We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:</p><br><br><p><b>Flexibility:</b> Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.</p><br><br><p><b>Well‑being: </b>Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.</p><br><br><p><b>Health &amp; Financial Security:</b> Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*</p><br><br><p><b>Sustainability:</b> Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.</p><br><br><p><b>Inclusion:</b> Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.</p><br><br><p><b>Career Development: </b>Access online learning and accredited courses through our Skills &amp; Career Navigator tool.</p><br><br><p><b>Recognition: </b>Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.</p><br><br><br><p>*Specific benefits may vary by location.</p><br><br><p>At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.</p><br><br><br><p>Be unique. Be exceptional. Help us make a difference at Finastra.</p><br><br><br> </div>