وظائف مدير الخدمات اللوجستية في الإمارات

Role: Marketing Strategy Manager (Remote) Location: Remote (Work from Anywhere) Job Type: Contract Payout: $50 - $60/hour<br>Role Overview:A global leader in technology-enabled commercial strategy seeks a Marketing & Commercial Strategy Specialist to develop and execute go-to-market strategies for a high-impact initiative. The role requires analyzing market trends, competitive positioning, and customer segmentation to drive revenue growth. Collaboration with cross-functional teams is essential to align messaging and campaigns with business objectives.<br>Key Responsibilities:• Develop and refine commercial go-to-market strategies aligned with product launches and business goals.• Conduct market research to identify trends, competitive threats, and customer needs for strategic decision-making.• Collaborate with sales, product, and marketing teams to translate insights into actionable campaigns and messaging.• Monitor performance metrics and adjust strategies based on data-driven insights and feedback.• Present strategic recommendations to leadership with clear rationale and expected outcomes.<br>Required Skills & Qualifications:• Experience in marketing strategy, commercial planning, or business development within technology or services industries.• Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) to assess market and performance data.• Strong communication skills to articulate strategic insights and influence stakeholders across teams.• Ability to synthesize complex information into clear, actionable recommendations for diverse audiences.• Experience working in remote or distributed teams with demonstrated self-management and accountability.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to the expansion of a proprietary commercial strategy framework. The position requires a strategic mindset and the ability to operate independently while aligning with broader business objectives.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

<p>A well-established company is seeking an experienced and organized Operations Manager to oversee daily business operations, supervise teams, improve operational efficiency, and ensure smooth coordination between departments. The role requires strong leadership, planning, problem-solving, and communication skills.</p> <p>Key Responsibilities:</p> <p>Oversee and coordinate day-to-day business operations.<br /> Supervise operational staff and ensure duties are completed efficiently.<br /> Plan work schedules, assignments, and operational activities.<br /> Develop and improve operational procedures and workflows.<br /> Monitor team performance and ensure operational targets and KPIs are achieved.<br /> Coordinate with different departments to ensure smooth business operations.<br /> Manage suppliers, vendors, service providers, and business partners when required.<br /> Monitor operational costs and support efficient use of company resources.<br /> Identify operational issues and implement practical solutions.<br /> Maintain high standards of service, quality, productivity, and customer satisfaction.<br /> Prepare daily, weekly, and monthly operational reports for management.<br /> Monitor inventory, equipment, supplies, and other operational requirements where applicable.<br /> Ensure company policies, procedures, health and safety standards, and applicable regulations are followed.<br /> Support staff training, performance monitoring, and team development.<br /> Handle operational complaints, escalations, and urgent issues professionally.<br /> Coordinate meetings and communicate operational requirements to relevant teams.<br /> Identify opportunities for process improvement, cost reduction, and increased productivity.<br /> Maintain proper operational records and documentation.<br /> Perform other management and operational duties as assigned.</p> <p>Requirements:</p> <p>Bachelor&#8217;s degree in Business Administration, Operations Management, Management, or a related field is preferred.<br /> Previous experience in Operations Management or a similar supervisory/management role.<br /> Strong leadership and team-management skills.<br /> Excellent communication and interpersonal abilities.<br /> Strong organizational and time-management skills.<br /> Good problem-solving and decision-making abilities.<br /> Knowledge of operational planning, reporting, and performance monitoring.<br /> Proficiency in Microsoft Office, especially Excel and Word.<br /> Ability to manage multiple responsibilities in a fast-paced environment.<br /> Strong attention to detail and ability to work under pressure.<br /> UAE experience is an advantage.<br /> UAE driving license is an advantage depending on operational requirements.</p> <p>Candidates meeting the above requirements may send their updated CV to:<br /> Email: info.aljamal.musicandevents@gmail.com</p>

<p>GCC Group | Business Development Manager</p><p>Dubai, UAE | Full time, on-site</p><br><p>Entity: GCC Solutions, part of GCC Group</p><p>Location: Dubai, UAE (Barsha Heights office); on-site, full time, with</p><p>regional travel</p><p>Reports to: Managing Director</p><p>Contract: Full-time, UAE mainland employment visa, 6-month probation</p><p>Compensation: Base plus performance commission, medical insurance and</p><p>statutory benefits</p><p>Start: As soon as possible</p><br><p>ABOUT GCC GROUP</p><br><p>GCC Group is a Dubai-headquartered corporate services, legal structuring and</p><p>capital markets group operating as GCC Solutions, GCC Law, Gulf Equity Partners</p><p>and Gulf Trust, with offices in Abu Dhabi, Riyadh and Kuwait. We are a small,</p><p>senior team serving founders, family offices, fund managers and international</p><p>companies entering the Gulf.</p><br><p>THE ROLE</p><br><p>This is a senior origination role. You will own new business across the group:</p><p>finding the clients, opening the conversations, and closing the work.</p><p>Our clients do not arrive through advertising. They come through relationships</p><ul><li><p>with law firms, accountants, private banks, fund administrators, family</p></li></ul><p>offices and the people who advise them. Building and working that network is</p><p>the substance of this job. You will need the standing to sit across from a</p><p>family office principal or a fund manager and be taken seriously, and the</p><p>commercial judgement to know which opportunities are worth the firm's time.</p><p>You will also be the commercial voice inside a delivery-led business: feeding</p><p>market intelligence back to the Managing Director, shaping how we package and</p><p>price our services, and working with Marketing so that what we say publicly</p><p>matches what actually wins work.</p><br><p>RESPONSIBILITIES</p><br><p>Origination and closing</p><ul><li><p>Own the new-business pipeline end to end: identify, qualify, pitch and close</p></li><li><p>Build a referral network across law firms, accounting practices, banks,</p></li></ul><p>private banks, fund administrators, consultants and family offices in the UAE</p><p>and wider Gulf</p><ul><li><p>Develop direct relationships with founders, fund managers and international</p></li></ul><p>companies establishing in the region</p><ul><li><p>Prepare and present proposals, fee estimates and engagement scopes; negotiate</p></li></ul><p>commercial terms within agreed parameters</p><ul><li><p>Convert enquiries generated by marketing into qualified, scoped opportunities</p></li></ul><br><p>Cross-group selling</p><ul><li><p>Sell across the full group offering - corporate services and company</p></li></ul><p>formation, legal structuring, capital markets and trust - rather than a</p><p>single line</p><ul><li><p>Identify where an existing client of one entity has a need another entity can</p></li></ul><p>meet, and originate that work</p><ul><li><p>Work with GCC Law, Gulf Equity Partners and Gulf Trust on joint pitches</p></li></ul><br><p>Market and commercial</p><ul><li><p>Track competitor positioning, fee levels and market movements across UAE and</p></li></ul><p>KSA, and report what it means for us</p><ul><li><p>Advise on service packaging and pricing based on what you see in live deals</p></li><li><p>Support the Riyadh expansion with Saudi-market origination as the office grows</p></li></ul><br><p>Pipeline discipline and reporting</p><ul><li><p>Maintain the pipeline in Zoho CRM to a standard that lets management forecast</p></li><li><p>Report weekly on pipeline movement, conversion and forecast against target</p></li><li><p>Keep client-facing collateral and proposal templates current with Marketing</p></li></ul><br><p>Representation</p><ul><li><p>Represent the group at conferences, exhibitions, chambers of commerce and</p></li></ul><p>industry events across the Gulf</p><ul><li><p>Host and attend client events, roundtables and networking sessions</p></li><li><p>Act as a credible public face for the firm, in person and on LinkedIn</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>WHAT WE ARE LOOKING FOR</p><br><p>Essential</p><ul><li><p>Seven or more years in business development, sales or client origination,</p></li></ul><p>including at least three selling professional services - corporate services,</p><p>legal, financial services, consulting or similar</p><ul><li><p>A demonstrable track record of originating and closing new business, with</p></li></ul><p>numbers you can speak to</p><ul><li><p>An existing professional network in the UAE that you can activate. This is</p></li></ul><p>the single most important requirement.</p><ul><li><p>Solid working knowledge of the UAE business environment: mainland and free</p></li></ul><p>zone structures, licensing, and what it actually takes for a foreign company</p><p>to establish here</p><ul><li><p>Commercial judgement - able to qualify hard, walk away from poor-fit work,</p></li></ul><p>and protect the firm's time</p><ul><li><p>Excellent spoken and written English, and the presence to hold a senior room</p></li><li><p>CRM discipline: you keep your pipeline current without being asked</p></li><li><p>Currently in the UAE with a transferable visa or eligible for a new</p></li></ul><p>employment visa</p><ul><li><p>UAE driving licence</p></li></ul><br><p>Preferred</p><ul><li><p>Arabic language skills</p></li><li><p>Experience selling into family offices, fund managers or high-net-worth clients</p></li><li><p>Familiarity with ADGM and DIFC structures, fund formation, or trust and</p></li></ul><p>succession planning</p><ul><li><p>Existing relationships in Saudi Arabia, and experience selling into that market</p></li><li><p>Experience in a boutique or founder-led firm where you carried a number</p></li></ul><p>personally rather than managing a team that did</p><br><p>HOW WE WILL ASSESS CANDIDATES</p><br><p>Shortlisted candidates will be asked to do two things. First, talk us through</p><p>one deal you originated end to end - how you found it, what nearly killed it,</p><p>and what you did. Second, take a segment we name (for example, European fund</p><p>managers establishing in ADGM) and set out how you would approach it in your</p><p>first ninety days: who you would talk to, what you would say, and what you</p><p>would expect to have by day ninety.</p><p>We are interested in how you think about origination, not in a polished pitch.</p><br><p>WHAT WE OFFER</p><br><ul><li><p>A senior commercial seat in a small team, reporting directly to the Managing</p></li></ul><p>Director</p><ul><li><p>The full group offering to sell - corporate services, legal, capital markets</p></li></ul><p>and trust - rather than a single product</p><ul><li><p>Performance commission on originated business</p></li><li><p>Employment visa, medical insurance, annual leave and end-of-service benefits</p></li></ul><p>per UAE labour law</p><br><p>Please include one example of a client relationship you originated yourself,</p><p>and what it was worth.</p><br><p>GCC Group is an equal opportunity employer. Applications from Emirati nationals</p><p>are particularly welcome.</p>

Green Line Electromechanical L. L. C. is a company based, Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates. The company specializes in electromechanical services and solutions. Green Line Electromechanical L. L. C. is committed to delivering high-quality projects and services in UAE.<br>The Operations Manager is responsible for planning, managing, and overseeing all operational activities of the MEP contracting business. The role ensures projects are delivered safely, on time, within budget, and to the required quality standards while maximizing productivity, profitability, and client satisfaction.<br>Key Responsibilities Lead and manage the daily operations of multiple MEP projects across the UAE. Develop operational strategies to improve efficiency and achieve business objectives. Coordinate with Projects Manager, Project Managers, Engineers, Procurement Dept. Accounts Dept, HR Dept. and other departments. Monitor project progress and resolve operational issues promptly. Ensure effective allocation of manpower, equipment, and materials. Oversee execution of MEP works from mobilization to handover. Ensure projects are completed within approved budgets and schedules. Monitor project costs, productivity, and resource utilization. Review project reports and implement corrective actions where necessary. Maintain strong relationships with Clients, Consultants, Subcontractors, and Suppliers etc. Attend Client meetings and provide operational support during project execution. Handle client concerns professionally to ensure customer satisfaction and repeat business. Monitor project profitability and operational costs. Review budgets, cash flow forecasts, and monthly and yearly financial reports. Identify cost-saving opportunities without compromising quality or safety. Support commercial teams in claims, variations, and contractual matters. Lead, mentor, and develop project managers, engineers, supervisors, and support staff. Foster teamwork, accountability, and continuous improvement. Recruit and retain high-performing operational personnel. Coordinate with procurement for timely material and equipment delivery. Optimize resource utilization across all active projects. Monitor subcontractor performance and productivity. Prepare weekly and monthly operational reports for senior management.<br>Required Skills Minimum 10–15 years of progressive experience in the construction industry. At least 5 years in a operations management role. Strong leadership and people management abilities. Excellent project planning and execution skills. Strong knowledge of MEP systems and construction methodologies. Strong commercial and financial awareness. Excellent communication, negotiation, and problem-solving skills. Ability to manage multiple projects simultaneously. Bachelor's degree in Mechanical/Electrical Engineering, Construction Management, or a related engineering discipline. Master's degree in Business Administration (MBA) or Project Management is an advantage. PMP (Project Management Professional) certification is preferred. Excellent command of English & Arabic (written and spoken) Willingness to travel between project sites as required.

OMNIYAT is seeking an experienced Sales Manager to join our Sales team and play a key role in driving sales across our portfolio of ultra-luxury developments.<br><br>The Sales Manager is a sophisticated revenue driver and relationship steward who orchestrates the successful closure of ultra-luxury real estate transactions whilst building enduring client partnerships. This role demands a nuanced understanding of luxury market dynamics, financial investment structures, and the refined consultative approach required to engage high-net-worth individuals and institutional investors. The Sales Manager combines commercial acumen with exceptional client service, translating market intelligence and property attributes into compelling investment narratives. Operating with strategic discipline and market awareness, this role is instrumental in achieving sales targets, expanding OMNIYAT's market presence, and delivering experiences that reinforce the brand's position as a leader in ultra-luxury real estate<br><br>Key Responsibilities<br>Conduct sophisticated market analysis to identify emerging opportunities, track competitive positioning, and inform targeted sales strategies. Execute compelling property consultations and investment presentations with high-net-worth individuals and institutional investors. Manage the complete sales cycle, ensuring a seamless client journey from initial engagement through to successful transaction closure. Develop tailored client engagement strategies aligned with individual investment objectives, risk profiles, and wealth preservation goals. Evaluate and communicate the investment merits of OMNIYAT's portfolio through comparative market analysis, financial insights, and long-term value creation opportunities Provide expert guidance on market conditions, property valuations, financing structures, and investment opportunities. Cultivate and strengthen relationships with key brokers, partners, and industry stakeholders to enhance market reach and access high-value opportunities. Organise and support exclusive client events, private viewings, and investment-focused experiences that reflect OMNIYAT's commitment to excellence. Maintain exceptional standards of professionalism, service delivery, and client relationship management throughout every stage of the sales process.<br><br>Requirements<br>5–8 years of proven real estate sales experience within the UAE market. Demonstrated success in managing high-value transactions and achieving ambitious sales targets. Exceptional communication, presentation, negotiation, and relationship management skills. Strong commercial acumen and a sophisticated understanding of luxury real estate and investment principles. Experience working with discerning clientele, high-net-worth individuals, and broker networks within Dubai's premium real estate sector.<br>Why OMNIYAT<br>At OMNIYAT, we create more than exceptional properties — we curate experiences, shape destinations, and redefine the standards of luxury living. Joining OMNIYAT offers the opportunity to represent an iconic portfolio of developments, collaborate with industry-leading professionals, and contribute to projects that continue to shape Dubai's luxury real estate landscape.

Company Description DGM Investment is a community-focused investment group founded in China in 1981 and established in Dubai for over a decade. DGM Investment delivers end-to-end services including development, brokerage, property and facilities management, community operations, vacation homes, legal, and marketing support. The organization is committed to building thriving communities and creating sustainable long-term value for partners and stakeholders.<br>Office Location: Motor City Office Timing: Monday to Saturday Salary: Competitive <br>The Role The Finance Manager is responsible for managing and controlling the financial operations of the Facility Management business, ensuring accurate financial reporting, effective cost control, healthy cash flow, timely client billing and collections, and profitability across FM contracts and sites. The role will work closely with Operations, Contracts, Procurement, HR, Commercial, and senior management to ensure that each facility management contract is financially controlled and delivered within approved budgets and commercial terms.<br>Key Responsibilities Monitor the financial performance of individual FM contracts, projects, and sites. Prepare contract-level profit and loss reports. Track revenue, direct costs, indirect costs, manpower costs, subcontractor costs, materials, and other operational expenses. Ensure all contract-related financial commitments are properly recorded. Review billing against contractual terms, approved work orders, purchase orders, attendance, service completion, and agreed rates. Monitor unbilled revenue and pending invoices. Monitor client deductions, retentions, penalties, credit notes, and disputed invoices. Ensure revenue is correctly recognized and recorded. Maintain a clear billing and collection tracker for all FM contracts. Monitor outstanding client balances and aging reports. Follow up with Commercial and Operations teams regarding overdue client payments. Report monthly collection performance and major overdue accounts. Support the business in maintaining healthy operating cash flow. Review payroll costs against approved manpower budgets. Reconcile employee headcount with contract requirements and payroll records. Monitor overtime, allowances, accommodation, transportation, and other manpower related costs. Manage the accounts’ payable function and supplier payment cycle. Review supplier invoices against approved purchase orders, contracts, delivery documents, and supporting records. Ensure subcontractor invoices are verified before payment. Monitor supplier aging and payment commitments. Review subcontractor and service-provider costs against approved budgets and contracts. Ensure proper approval and documentation before releasing payments. Monitor subcontractor costs across FM contracts. Verify subcontractor invoices against agreed rates and actual services provided. Review manpower deployment, service reports, attendance, and supporting documents where applicable. Monitor subcontractor performance against budget. Monitor daily and monthly cash positions. Prepare cash-flow forecasts based on expected collections and payment obligations. Prepare monthly management accounts. • Prepare contract-level profitability reports. • Prepare revenue, cost, margin, cash flow, AR, AP, and budget variance reports. • Provide financial dashboards and management information to senior management. Conduct periodic reviews of financial transactions and supporting documentation. Manage and supervise the finance team. Establish finance KPIs and performance standards. Ensure finance processes are followed consistently across all sites and contracts. Promote accountability, accuracy, and timely reporting Ensure audit findings are addressed and corrective actions are implemented. <br>Qualifications & Experience • Bachelor's degree in Finance, Accounting, Business Administration, or a related field.• ACCA, CPA, CMA, or equivalent professional qualification is preferred.• Minimum 5–8 years of finance/accounting experience, preferably within Facility Management, Property Management, Construction, Hospitality, Engineering, or other service-based industries.• Minimum 2–3 years in a Finance Manager or similar supervisory position.<br>Benefits:Competitive salary package based on qualifications and experience. Opportunity to work in a growing and dynamic organization. Exposure to strategic financial management and senior management decision-making. Annual leave and other benefits in accordance with UAE Labour Law.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>This is an opportunity to apply your leadership skills to will develop strong relationships with internal stakeholders and Large, Mid Cap and Subsidiary clients and maintain high standards of client satisfaction.</p><br><p>As a Client Service Account Manager – Associate in the Trade &amp; Working Capital team, you will provide first class client service to top clients within the region. You will resolve complex client inquiries, review local Arabic language guarantees and applications, and be the subject matter expert for sales and in country service requirements of the Banking team.&nbsp;</p><br><p><strong>Job Responsibilities</strong></p><br><ul><li>Manage the lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times.</li><li>Build and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues.</li><li>Track client transactions and provide comprehensive reporting to enhance client experience.</li><li>Conduct client training and participate in client events to strengthen relationships.</li><li>Provide back up to Supply Chain Finance Team with Supplier inquiries</li><li>Support operational workflows to resolve refusals, disputes, and problematic transactions.</li><li>Record all client interactions in our Case Management System .</li><li>Advocate for clients by analyzing customer behavior and reporting on transaction trends.</li><li>Streamline processes in line with Trade priorities and support sales and client visits.</li><li>Resolve complex client inquiries related to trade finance transactions.</li></ul><p><strong>Required Qualifications, Capabilities, And Skills</strong></p><br><ul><li>Proficient in Arabic and English languages.&nbsp;</li><li>Working knowledge of UCP 600, ISP 98 and URDG.</li><li>Core Trade Product experience.</li><li>Strong focus on client satisfaction and relationship building.</li><li>Proven leadership skills with the ability to deliver exceptional performance under pressure.</li><li>Excellent planning and organizational skills, comfortable working within tight deadlines.</li><li>Ability to operate collaboratively and possess strong interpersonal skills.</li></ul><p><strong>Preferred Qualifications, Capabilities, And Skills</strong></p><br><ul><li>Proficiency in managing multiple systems and an interest in automation tools (AI/LLM/Alteryx).</li></ul><br>J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.<br> &nbsp;&nbsp; We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our&nbsp;FAQs&nbsp;for more information about requesting an accommodation. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Senior Manager - Service Design</p><br> <br><br> <p>Human Resource Development</p><br> <br><br><p><strong>THIS IS WHAT FUTURE FOCUS FEELS LIKE</strong></p><br><br><p><strong>STRATEGY AND DEVELOPMENT</strong></p><br><br><p><strong>Senior Manager – Service Design</strong></p><br><br><p>The strategy group maps out where we’re going, what that means, and what it looks like. Our research team analyses the industry so that we’re never playing catch-up. Design translates strategies into award winning products and experiences. In program management, it’s more about the delivery of our strategies into realized benefits. And our corporate planning team creates strategy so that we’re agile enough to respond in a fast-evolving industry</p><br><br><br><p><strong>What you’ll deliver</strong></p><br><br><p>•You'll evaluate enterprise‑wide challenges, operational changes, and strategic priorities to assess their long‑term impact on service delivery.</p><br><br><p>•You'll direct the discovery of customer needs and pain points through advanced research methodologies</p><br><br><p>•You'll lead strategic collaboration with internal and external stakeholders to design user‑centric, end‑to‑end workflows and operating models aligned with industry best practices.</p><br><br><p>•You'll oversee the development of high-impact project proposals that translate service design insights into persuasive, research-backed recommendations.</p><br><br><p>•You'll partner with the Head of Service Design to shape the evolution of data and information presentation strategies that support informed decision-making.</p><br><br><br><p><strong>What you bring</strong></p><br><br><p>•You should be educated to a Bachelor’s Degree in Service Design or related specialty, acquired 7 – 10 years of relevant experience in designing services and 10 – 12 years of overall experience</p><br><br><p>•You’ll have knowledge of areas of expertise within the broader service design environment, such as service design strategy, research, prototyping and implementation</p><br><br><p>•You’ll have extensive Adobe Creative Suite and other related design software experience</p><br><br><p>•You'll have strong abilities in the creation and visualization of journey maps, as well as service ideation, interaction, and specification.</p><br><br><br><p><strong>Life at Dubai Airports</strong></p><br><br><p>Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an Impact that delivers for Dubai.</p><br> </div>

Purchasing Manager <br>Are you the kind of leader who sees opportunity in every negotiation? Do you turn supplier relationships into strategic partnerships? Can you balance forecasting, costing, contracts, and customer satisfaction all at once? If yes, this is your stage. At Boutiqaat, we’re looking for a Purchasing Manager who can transform procurement into a strategic powerhouse leading local and international categories, building high-performing teams, and ensuring the right products arrive at the right time, at the right cost.<br>What You’ll Be Doing:Design and execute category strategies across local & international portfolios. Turn market intelligence into sourcing advantage. Align procurement initiatives with business growth plans. Ensure all contracts and POs align with Boutiqaat policies and standards. Identify, evaluate, and onboard high-impact suppliers. Lead fact-based negotiations using cost analysis, benchmarks & industry insights. Strengthen long-term partnerships with key local and international vendors. Monitor supplier KPIs and drive continuous performance improvement. Resolve disputes, claims, logistics challenges, and tender complexities with confidence. Oversee the full purchasing lifecycle from planning to delivery. Supervise running POs and ensure seamless execution. Maintain ERP accuracy for stock, requisitions, and tracking. Protect supply continuity through proactive forecasting and capacity planning. Anticipate shortages before they happen and prevent them. Own budgeting, financial costing, and resource planning. Negotiate pricing, delivery terms, and commercial agreements. Monitor cost deviations and implement corrective action. Deliver measurable savings and performance reports to leadership. Build and inspire a motivated purchasing team. Mentor category managers and specialists. Create accountability, clarity, and high performance. Deliver timely, quality, value-added procurement services across the organization.<br>What You Bring to the Table:Bachelor’s degree in business administration, Supply Chain, or related field6–8 years of purchasing/supply chain experience (including managerial level) Strong negotiation & analytical thinking skills Confident decision maker with excellent problem-solving ability ERP experience within purchasing field Strong communication and organizational skills<br>Why Boutiqaat? At Boutiqaat, you won’t just join a company you’ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up. Ready to Grow with Us? Kickstart your career with hands-on experience, expert mentorship, and real impact. Apply now and be part of something exciting!

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <p>Have a central role in designing and implementing the fulfillment & logistics capabilities whilst aligning with the leadership of operations vertical and other business partners on what matters most. Lead the business case creation and capability development prioritization with a three-year horizon in close collaboration with the Head of Capability Development and Chief Logistics and Fulfillment Officer. Maintain an understanding of advancements in process, technology and other innovations which are happening across the supply chain & logistics ecosystem within the retail industry.</p> <p>In their endeavor to excellence, the fundamental values all our employees must possess are commitment, integrity, empathy and flexibility.</p> <h4>What you’ll need to succeed</h4> <ul> <li>Design and deliver the logistics & fulfillment capabilities simultaneously driving insights into actions by evaluating and understanding operational and business needs.</li> <li>Develop detailed business cases to initiatives and lead prioritisation of capabilities utilising business case information to trade-off decisions.</li> <li>Navigate and influence complex organizational structures and align the cross-cultural, cross-functional teams including leadership in the capability roadmap prioritization.</li> <li>Implement the prioritised capabilities across the end-to-end fulfillment and logistics processes assisting the local teams.</li> <li>Apply programme management principles and tools to ensure capabilities are delivered at speed, adopted and sustained within the group.</li> <li>Build and manage highly effective teams to help design and implement capabilities, with a strong focus in developing the junior colleagues.</li> <li>Be a servant leader and great teammate able to navigate a matrix work environment and excel as a self-directed influencer and leader.</li> <li>Be highly analytical and data driven to make informed decisions.</li> <li>Balance multiple deadlines and priorities along with communication to the related stakeholders.</li> <li>Identify leading, innovative and practical ideas & solutions fit for purpose for Chalhoub's logistics and fulfillment capabilities.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

We offer you an Ocean of Possibilities. Join our family.<br><br>Sales Manager – Middle East<br><br>Location: United Arab Emirates<br><br>Travel: Frequent travel across the Middle East and to Damen shipyards worldwide<br><br>About Damen<br><br>Damen is a global leader in the maritime industry, delivering innovative vessel solutions and services to customers around the world. As part of our continued growth in the Middle East, we are looking for a commercially driven and customer-focused Sales Manager to strengthen our regional sales team.<br><br>The Role<br><br>As a Sales Manager, you will be responsible for driving sales growth across assigned territories in the Middle East. You will build and maintain strong customer relationships, identify new business opportunities, develop sales strategies, negotiate commercial agreements, and act as the primary point of contact for customers across the Damen portfolio. The role requires a proactive approach to business development and a strong ability to manage stakeholders across different levels and cultures.<br><br>Key Responsibilities<br><br>Develop and execute sales and business development activities within assigned territories. Build long-term relationships with customers, agents, government entities, port operators, contractors, and marine companies. Identify market opportunities and convert leads into commercial success. Prepare and negotiate quotations, contracts, pricing, delivery terms, and commercial agreements. Coordinate with internal stakeholders including engineering, legal, finance, services, and project teams. Monitor market developments and provide strategic commercial insights to management. Represent Damen at industry events, trade fairs, conferences, and customer meetings. Support customers throughout the sales lifecycle, including after-sales activities and issue resolution.<br><br>Must-Have Qualifications<br><br>Requirements to do the role: <br><br>Bachelor's or Master's degree in Engineering, Naval Architecture, Marine Engineering, Mechanical Engineering, Business Engineering, or a related field. Minimum 3–5 years of experience in sales, business development, or a commercial role in the Middle East. Experience within the maritime, marine, offshore, shipbuilding, or capital goods industry. Strong commercial acumen with proven negotiation and relationship-building skills. Excellent communication skills in English, Arabic a plus.<br><br>Preferred Qualifications<br><br>Experience working within the Middle East market. Arabic or Dutch language proficiency. Existing network within the maritime or industrial sectors. Experience working with government entities, port operators, or marine service companies.<br><br>What We Offer<br><br>At Damen, you will join an international and innovative organization that values entrepreneurship, collaboration, and professional growth. We offer a competitive salary and benefits package, continuous learning opportunities through the Damen Academy, and exposure to leading maritime projects and customers across the Middle East. This is an opportunity to play a direct role in expanding Damen's market presence and contributing to business growth in one of the world's most dynamic maritime regions.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Client Manager is a <b>client facing banker</b> responsible for a seamless execution on onboarding and implementation, service coordination and credit management. This position acts as a central point of contact for clients and internal partners, ensuring operational efficiency and effective relationship support.</p><br><br><br><p><b><u>Responsibilities: </u></b></p><br><br><br><p><b>1. </b><b>Relationship &amp; Origination Support</b></p><br><br><ul><li>Maintain professional relationships with client representatives.</li><li>Understand client drivers and support Subsidiary Account Managers, Regional Account Managers (RAMs) and Parent Account Managers (PAMs), as applicable, in origination activities.</li><li><span>In partnership with manager</span>, identify and originate low-complexity opportunities.</li><li>Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product initiatives.</li></ul><br><p><b>2. Credit Management</b></p><br><br><ul><li>Manage credit requests in close coordination with various internal teams</li><li>Monitor credit lines and escalate exceptions</li></ul><br><p>3. <b>Onboarding &amp; Implementation</b></p><br><br><ul><li><span>Manage</span> the end-to-end client onboarding experience, from initiating CRM requests to post-implementation follow-up.</li><li>Oversee client documentation and facilitate client training to ensure a smooth transition.</li></ul><br><p>4. <b>Service Coordination</b></p><br><br><ul><li>Serve as the primary point of contact for managing and resolving client escalations.</li><li>Facilitate day-to-day operational flows and track client feedback</li></ul><br><p><b>5. KYC Ownership</b></p><br><br><ul><li>Act as the designated KYC (Know Your Customer) owner for a portfolio of clients.</li><li>Take responsibility for completing and maintaining accurate client profiles.</li></ul><ul><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><br><p><b><u>Qualifications:</u></b></p><br><br><ul><li><b>Experience</b>: <span>2-5 years</span> of experience in client management or a related role within the financial services industry.</li><li><b>Technical Skills</b>: <span>Basic</span> product knowledge and understanding of operational processes and KYC/AML regulatory requirements.</li><li><b>Problem-Solving:</b> Ability to resolve client issues and manage escalations.</li><li><b>Interpersonal Skills:</b> Strong communication and interpersonal skills, with a commitment to delivering a high level of client service and ability to develop and maintain strong client relationships</li><li><b>Attention to Detail:</b> High level of accuracy and attention to detail in all aspects of work.</li></ul><br><p><b><u>Education:</u></b></p><br><br><ul><li>Bachelor's/University degree or equivalent experience</li></ul><p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family Group: </b>Institutional Banking<p><span><span><span><span><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></span></span></span></span></p><br><br><b>Job Family:</b>Corporate Banking<p><span><span><span><span><span><span><span><span>------------------------------------------------------</span></span></span></span></span></span></span></span></p><br><br><b>Time Type:</b>Full time<p><span><span>------------------------------------------------------</span></span></p><br><br><b>Most Relevant Skills </b>Please see the requirements listed above.<p>------------------------------------------------------</p><br><br><b>Other Relevant Skills </b>For complementary skills, please see above and/or contact the recruiter.<p>------------------------------------------------------</p><br><br><p><i><span>Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</span></i></p><br><br><br><p><i><span>If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </span></i><i>Accessibility at Citi<span>.</span></i><br><i><span>View Citi’s </span>EEO Policy Statement<span> and the </span>Know Your Rights<span> poster.</span></i></p><br><br><br> </div>

<p><strong>About Scarlet Royal</strong> </p><p>Scarlet Royal is a Dubai-based branding and digital agency helping ambitious businesses build stronger brands, improve their digital presence, and create more effective customer experiences. </p><p>Our services span brand strategy, visual identity, websites, digital products, marketing, content, and digital transformation. We work with startups, growing businesses, established companies, and regional organizations across the UAE and wider GCC. </p><p>We are looking for an experienced, Arabic-speaking Senior Business Development Manager who can independently manage the complete sales process, from identifying new opportunities and approaching prospects through to negotiation and contract signature. <br></p><p><strong>The Role</strong></p><br><p>This is a senior, full-cycle business development position with direct responsibility for generating and closing new business.</p><br><p>You will identify potential clients across different industries, build relationships with decision-makers, lead discovery meetings, coordinate the development of proposals and quotations, negotiate commercial terms, and convert qualified opportunities into signed projects.</p><br><p>The successful candidate will be commercially confident, proactive, highly independent, and comfortable selling strategic, creative, digital, and technology-related services.<br><br></p><p><strong>Key Responsibilities</strong></p><br><ul><li><p>Identify and develop new business opportunities across the UAE and wider GCC.</p></li><li><p>Build and maintain a consistent pipeline of qualified prospects.</p></li><li><p>Conduct outbound prospecting through LinkedIn, email, direct outreach, networking, referrals, industry events, and personal connections.</p></li><li><p>Respond to inbound leads and assess their commercial potential.</p></li><li><p>Research prospective clients, their industries, business challenges, and potential service requirements.</p></li><li><p>Connect with founders, business owners, executives, marketing leaders, and other senior decision-makers.</p></li><li><p>Lead discovery meetings to understand client objectives, challenges, budgets, timelines, procurement requirements, and decision-making processes.</p></li><li><p>Qualify opportunities based on strategic fit, commercial potential, readiness, and available budget.</p></li><li><p>Translate client requirements into clear internal briefs for Scarlet Royal’s strategy, creative, digital, marketing, and technical teams.</p></li><li><p>Coordinate the preparation of tailored proposals, presentations, scopes of work, and quotations.</p></li><li><p>Present Scarlet Royal’s capabilities, recommended approach, project scope, and commercial offer to prospective clients.</p></li><li><p>Manage client follow-ups, objections, negotiations, procurement discussions, and contract-related communication.</p></li><li><p>Take ownership of each opportunity from initial prospecting through to signed agreement and project handover.</p></li><li><p>Maintain accurate records of opportunities, activities, follow-ups, forecasts, and sales progress within the company’s CRM.</p></li><li><p>Provide regular sales pipeline reports and revenue forecasts to management.</p></li><li><p>Develop long-term relationships with prospective and existing clients.</p></li><li><p>Identify opportunities for cross-selling, upselling, account expansion, and repeat business.</p></li><li><p>Represent Scarlet Royal at relevant business meetings, exhibitions, conferences, networking events, and industry gatherings.</p></li><li><p>Work toward agreed sales, revenue, and new-business targets.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><br><p><strong>Requirements</strong></p><br><ul><li><p>Professional fluency in both <strong>Arabic and English is mandatory</strong>.</p></li><li><p>Proven senior-level experience in business development, sales, or client acquisition.</p></li><li><p>Demonstrated ability to independently manage the complete B2B sales cycle, from prospecting through to contract signature.</p></li><li><p>Strong track record of generating qualified opportunities and closing service-based contracts.</p></li><li><p>Previous experience selling services within branding, marketing, advertising, digital, technology, consulting, or professional services.</p></li><li><p>Confidence in communicating and negotiating with founders, business owners, C-level executives, marketing directors, and senior decision-makers.</p></li><li><p>Strong understanding of consultative and solution-based selling.</p></li><li><p>Excellent presentation, negotiation, communication, and relationship-management skills.</p></li><li><p>Ability to understand complex client requirements and translate them into commercially viable opportunities.</p></li><li><p>Strong commercial judgment and confidence discussing project value, budgets, scope, timelines, payment terms, and contractual conditions.</p></li><li><p>Strong understanding of the UAE and GCC business environment.</p></li><li><p>Ability to build relationships across different industries and client segments.</p></li><li><p>Highly organized, proactive, persistent, target-driven, and results-oriented.</p></li><li><p>Ability to work independently while coordinating closely with multidisciplinary internal teams.</p></li><li><p>Currently based in the UAE (preferably in Dubai).<br><br></p></li></ul><p><strong>Preferred Experience</strong><br></p><ul><li><p>Existing professional network within the UAE or wider GCC.</p></li><li><p>Previous experience selling branding, brand strategy, visual identity, website development, UX/UI, digital transformation, marketing, content, or creative services.</p></li><li><p>Experience working within a branding, creative, marketing, digital, technology, or consulting agency.</p></li><li><p>Experience using LinkedIn Sales Navigator, CRM platforms, and sales prospecting tools.</p></li><li><p>Experience participating in pitches, tenders, RFPs, and formal procurement processes.</p></li><li><p>Experience working with both privately owned businesses and larger corporate organizations.</p></li><li><p>Additional languages are an advantage.</p></li></ul><p><br></p><p><strong>What Success Looks Like</strong></p><br><ul><li><p>A consistent pipeline of relevant and commercially qualified opportunities.</p></li><li><p>Regular acquisition of new clients across the UAE and GCC.</p></li><li><p>Strong relationships with founders, executives, marketing leaders, and industry decision-makers.</p></li><li><p>Effective qualification of opportunities based on client needs, budget, timing, and strategic fit.</p></li><li><p>High-quality proposals developed in collaboration with Scarlet Royal’s internal teams.</p></li><li><p>Achievement of agreed sales and revenue targets.</p></li><li><p>New contracts secured at commercially sustainable values and margins.</p></li><li><p>Accurate sales forecasting and structured CRM management.</p></li><li><p>Clear and professional handovers from business development to project delivery teams.</p></li><li><p>Contribution to Scarlet Royal’s long-term market presence and revenue growth.</p></li></ul><p><br></p><p><strong>Compensation</strong><br></p><p>The compensation package consists of:</p><ul><li><p>A monthly base salary.</p></li><li><p>A performance-based commission linked to successfully closed and collected business.</p></li><li><p>The opportunity to increase total earnings through consistent sales performance.</p></li><li><p>Commission terms and sales targets will be discussed during the recruitment process.</p></li></ul><p><br></p><p><strong>What We Offer</strong><br></p><ul><li><p>A senior position with direct influence on the agency’s commercial growth.</p></li><li><p>A combination of stable base compensation and uncapped performance potential.</p></li><li><p>The opportunity to sell a broad portfolio of strategic, creative, digital, marketing, and technology services.</p></li><li><p>Access to a multidisciplinary team that supports proposal development and project delivery.</p></li><li><p>Exposure to clients and opportunities across different industries in the UAE and GCC.</p></li><li><p>Direct collaboration with company leadership.</p></li><li><p>A high level of independence and ownership over the sales process.</p></li><li><p>A professional, ambitious, and collaborative working environment.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Team Leader, Imperial Services</span></span></span>&nbsp;<br><span><span>(<span>20486</span></span></span>)</p><br> <p><span>A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.</span></p><br> <p><span>The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.</span></p><br> <p><span>Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.</span></p><br><p><strong>About The Role</strong></p><br> <p><br>Are you a versatile person who can cope with the demanding Front Office and F&amp;B operations while maintaining high standards?&nbsp; Are you confident, creative, and comfortable communicating at all levels and enjoy a fast-paced working environment? The Team Leader, Imperial Services will report to the Assistant Manager and will help to maintain and action the day-to-day front office activities, communicate with Housekeeping and Call Center to ensure seamless guests’ service is provided. The Team Leader, Royal Club will conduct duties in the assigned place of work and will provide courteous, professional, efficient, and flexible service.</p><br> <p><strong>About You</strong><br>If you have a bachelor’s degree in Hospitality Management in a related field or either and a housekeeping experience, a minimum of 2 years in a similar position within the luxury property, as well as the ability to contribute and successfully deliver against a business strategy, we invite you to apply for this unique opportunity.</p><br> <p><span>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</span></p><br> <p><span>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</span></p><br> </div>

We are looking to hire an Senior IT Support and Service Delivery who will be responsible for overseeing IT service delivery, application support operations, software license governance, vendor coordination, and service excellence initiatives for our client based in Dubai—one of the largest semi-government companies in the region.<br>This role is on a 12-month renewable contract.<br>The role sits within the Information Technology Department and reports directly to the IT Manager.<br>We are looking for a passionate Senior IT Support and Service Delivery to drive high-quality IT support services, ensure effective governance of application support and software licensing, and continuously improve service delivery across the organization. The ideal candidate should have strong experience in IT service management, vendor management, software asset administration, ITSM processes, and stakeholder engagement.<br>Key Responsibilities:<br>Oversee end-user application support, incident management, service requests, and operational issue resolution. Manage relationships with vendors, application owners, and shared IT teams to ensure reliable service delivery. Monitor vendor performance and drive continuous service improvements. Analyze ITSM metrics and reporting to identify trends, process improvements, and automation opportunities. Manage the software license lifecycle, including allocation, renewals, compliance, optimization, and cost control. Conduct regular access reviews, license utilization assessments, and compliance reporting. Support annual IT budgeting, software renewals, vendor negotiations, and cost forecasting. Coordinate IT projects, service reviews, governance activities, and audit requirements. Maintain service documentation, operational procedures, and knowledge management resources. Lead the IT Service Excellence function, ensuring service delivery targets and SLAs are consistently achieved.<br>Knowledge, Skills & Experience:<br>Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related discipline. Proven experience in IT Service Delivery, Application Support, or IT Operations within a corporate environment. Strong understanding of ITIL service management principles, including Incident, Request, Change, and Problem Management. Experience managing software licensing, license compliance, renewals, and software asset governance. Hands-on experience with ITSM platforms such as Service Now or Manage Engine. Experience managing vendors, service providers, and cross-functional IT stakeholders. Strong analytical skills with experience interpreting service metrics, license utilization reports, and operational KPIs. Experience supporting IT budgeting, vendor renewals, procurement coordination, and cost optimization initiatives. Excellent communication, stakeholder management, and customer service skills. ITIL Foundation certification is highly preferred. Experience within large enterprise organizations or the real estate, engineering, construction, or development sectors is advantageous. Knowledge of Power BI, Excel, or similar reporting tools is preferred.<br>Availability:<br>Preference will be given to candidates available immediately.<br>We are looking for a candidate who will be able to work in the United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.<br>We will review your application within 7 working days. Should your profile match the requirements of the role, a consultant from Edari will contact you to discuss your experience, the opportunity, and the next steps in the recruitment process.

<p><strong>Role</strong></p><p>The General Manager – Operations is responsible for leading the Afghanistan, Pakistan, Palestine, and Syria region, with accountability for commercial performance, service delivery, governance, compliance, and people outcomes.</p><p>The role is accountable for delivering financial, operational, customer experience, compliance, and people objectives across a complex regional footprint comprising 31 Visa Application Centres, 41 Government clients, and over 600 employees and partner resources.</p><p>As a key member of the regional leadership team, the role serves as the critical link between regional strategy and country execution, balancing growth, operational control, risk management, transformation, and stakeholder engagement across complex markets.</p><p>Key Performance Indicators</p><ul><li><p>Revenue, EBITDA, cost optimisation, budget adherence, cash discipline, and margin improvement performance.</p></li><li><p>Application volumes, productivity, appointment availability, turnaround times, service levels, and operational throughput.</p></li><li><p>Client and customer satisfaction, complaint resolution, service recovery effectiveness, and client retention indicators.</p></li><li><p>Audit outcomes, compliance performance, control effectiveness, incident closure, data protection adherence, and risk mitigation progress.</p></li><li><p>Employee engagement, attrition, leadership bench strength, training completion, workforce productivity, and succession readiness.</p></li></ul><p><strong>Key Responsibilities</strong></p><ol><li><p>Scope & Accountability</p></li><li><p>Operational Leadership & Service Delivery</p></li></ol><ol start="3"><li><p>Financial Management & Business Performance</p></li><li><p>Client Management & Government Relations</p></li><li><p>Client Growth & Market Development</p></li><li><p>Enterprise Strategy & Performance Management</p></li><li><p>Project Management & Transformation</p></li><li><p>Governance, Risk & Compliance</p></li><li><p>Stakeholder Management & Governance Cadence</p></li><li><p>Customer Experience & Quality</p></li><li><p>Leadership & People Management</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Business Administration, Management, Economics, International Relations, or a related discipline.</p><ul><li><p>Minimum 10–15 years of progressive leadership experience in operations, strategy, business management, consulting, outsourcing, government services, professional services, or related sectors.</p></li><li><p>Proven experience managing multi-country operations and complex service delivery environments.</p></li><li><p>Demonstrated success leading large-scale transformation, growth, and operational improvement initiatives.</p></li><li><p>Strong experience engaging with ministries, government authorities, diplomatic missions, boards, executive leadership teams, and strategic partners.</p></li><li><p>Experience in governance, enterprise risk management, compliance, and performance management frameworks.</p></li><li><p>Strong commercial acumen with experience in business development, account growth, and market expansion.</p></li><li><p>Ability to travel 40%–60% of the time throughout the region.</p></li></ul>