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The Lana - Dorchester Collection is hiring through Hosco in Dubai. We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Doorman you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. You’ll love what you do and take pride in delighting our guests:You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience. You will be responsible for welcoming guests in a professional, courteous manner to ensure guests are immediately settled into a warm, hospitable atmosphere so they feel at home and to ensure our guests receive nothing but the best experience. Some of your duties will include handling luggage delivery and collection. As our Doorman, you will provide all passers-by and visitors with a positive first impression of the hotel. You will also show flexibility and creativity in dealing with guests’ special requests and challenges that may arise during the day. You will support the luggage porters and other doormen and drivers to make sure the guest experience is flawless. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Doorman you’ll have the opportunity to bring these to life and continue to create our legacy. The items shared are the essence of a day in the life of a Doorman but we’ll make sure you are provided with specifics on how we care for our hotel. Please see the full vacancy for the benefits offered by The Lana - Dorchester Collection.

<p>We are currently seeking experienced <strong>Buggy Drivers with Bell Boy experience</strong> to join a prestigious Parks & Leisure destination in the UAE. </p><p>The ideal candidate will have a strong hospitality background, excellent guest service skills, and experience operating electric buggies while assisting guests with luggage, directions, and transportation within hotels, resorts, parks, or hospitality facilities. The Buggy Driver / Bell Boy is responsible for safely transporting guests, visitors, and their luggage within the property while delivering exceptional customer service and ensuring a memorable guest experience.</p><br><p>Candidates with experience in luxury hotels, resorts, theme parks, or hospitality environments will be highly preferred. The responsibilities will include but not limited to:</p><br><p><strong><u>Guest Transportation</u></strong></p><ul><li><p>Safely operate electric buggies to transport guests and visitors throughout the park or property.</p></li><li><p>Assist guests in reaching attractions, reception areas, parking zones, accommodation units, and event venues.</p></li><li><p>Follow designated buggy routes and safety regulations at all times.</p></li><li><p>Ensure buggy cleanliness and readiness before each shift.</p><br></li></ul><p><strong><u>Bell Services</u></strong></p><ul><li><p>Assist guests with luggage handling, loading, unloading, and storage.</p></li><li><p>Escort guests to their destinations while providing information about facilities and services.</p></li><li><p>Deliver guest luggage, parcels, amenities, and special requests promptly.</p></li><li><p>Coordinate with reception and guest relations teams during arrivals and departures.</p><br></li></ul><p><strong><u>Customer Service</u></strong></p><ul><li><p>Provide a warm welcome and professional assistance to all guests.</p></li><li><p>Respond to enquiries regarding attractions, facilities, events, and services.</p></li><li><p>Offer directions and recommendations when required.</p></li><li><p>Handle guest requests professionally and courteously.</p><br></li></ul><p><strong><u>Vehicle Inspection & Maintenance</u></strong></p><ul><li><p>Conduct daily pre-operation inspections of buggies.</p></li><li><p>Report any mechanical defects, damage, or maintenance requirements.</p></li><li><p>Ensure batteries are charged and operational.</p></li><li><p>Maintain vehicle cleanliness and appearance.</p><br></li></ul><p><strong><u>Safety & Compliance</u></strong></p><ul><li><p>Drive cautiously while adhering to company safety procedures.</p></li><li><p>Assist guests with safe boarding and disembarking.</p></li><li><p>Follow emergency procedures and incident reporting requirements.</p></li><li><p>Ensure compliance with company policies and HSE standards.</p><br></li></ul><p><strong><u>Team Coordination</u></strong></p><ul><li><p>Coordinate with Front Office, Concierge, Guest Relations, Security, and Operations teams.</p></li><li><p>Support special events and VIP guest movements.</p></li><li><p>Assist with crowd management during peak periods when required.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Education</strong></p><ul><li><p>High School Certificate or equivalent.</p></li></ul><p><strong>Experience</strong></p><ul><li><p>Minimum 2 years of experience as a Buggy Driver, Bell Boy, Concierge Assistant, Guest Service Agent, or similar hospitality role.</p></li><li><p>Hospitality, Hotel, Resort, Theme Park, or Leisure Industry experience is mandatory.</p></li><li><p>Experience handling guest luggage and providing guest transportation services.</p></li><li><p>UAE hospitality experience preferred.</p></li></ul><p><strong>Skills</strong></p><ul><li><p>Excellent customer service and communication skills.</p></li><li><p>Good knowledge of hospitality etiquette and guest relations.</p></li><li><p>Safe driving practices and vehicle handling skills.</p></li><li><p>Professional appearance and positive attitude.</p></li><li><p>Ability to work flexible shifts, weekends, and public holidays.</p></li></ul><p><strong>Preferred</strong></p><ul><li><p>Experience in luxury hotels, resorts, parks, or entertainment attractions.</p></li><li><p>Experience handling VIP guests.</p></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:<br><br>• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure<br>• Maintain effective communication with all related departments to ensure smooth service delivery<br>• Maintain an up to date knowledge of the hotel and local services <br>• Maintain awareness of guest profile through Opera guest profile system<br>• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out<br>• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner<br>• Deliver morning newspapers to rooms<br>• Deliver guest messages and other deliveries immediately without delay in a professional manner<br>• Ensure concierge desk and store room is clean tidy and well organized</p> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Door Attendant</span></span></span>&nbsp;<br><span><span>(<span>20272</span></span></span>)</p><br> <p><span><span>Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking&nbsp;one of&nbsp;the world’s most iconic horse racing destinations, our hotel&nbsp;offers&nbsp;exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.&nbsp;</span></span></p><br> <p><strong><span>Job Summary</span></strong></p><br> <p><em><span>This The Door Attendant is responsible for ensuring that all guests are warmly greeted according to the Hotel standards and assist with luggage. This includes assisting guests with loading and unloading luggage, opening the car door, hotel door, escorting them to the reception desk and introducing them to the receptionist along with the guest’s name. The role requires anticipating guest needs, responding promptly to requests, and always maintaining a courteous and friendly demeanor. The individual required excellent customer service and creating a welcoming environment.</span></em></p><br> <p><strong><span>Key Responsibilities</span></strong></p><br> <ul> <li><span>Greet guests, visitors and residents with a friendly and professional manner.</span></li> <li><span>Open and close the Hotel doors upon arrival and departure.</span></li> <li><span>Maintains a high level of knowledge about Meydan Hotel facilities and services as well as Dubai and other Meydan properties to be equipped to answer guest enquiries and questions.</span></li> <li><span>Open and close the car/ taxi doors for the guests, visitors and residents upon arrival and departure.</span></li> <li><span>Communicate with guests effectively, well responds in timely manner. </span></li> <li><span>Works in a team, i.e. caring about other team members and different nationalities.</span></li> <li><span>Assist the guests with directions and general information.</span></li> <li><span>Welcomes guests and assist with baggage, packages, briefcases etc.</span></li> <li><span>Establishes a good rapport with the guests.</span></li> <li><span>Monitor the Hotel entrance area to ensure safety and security.</span></li> <li><span>Assist the guest with luggage or packing if required.</span></li> <li><span>Organize taxis or Hotel transportation if requested.</span></li> <li><span>Coordinate with Concierge and reception when necessary.</span></li> <li><span>Maintain cleanliness and organization of the main Hotel lobby.</span></li> <li><span>Listen to the guests, strive to respond as quickly as possible to all requests made by guests.</span></li> <li><span>Report suspicious activity or incidents to supervisor or Security.</span></li> <li><span>Distributes newspaper to guest rooms and other areas as and whenever necessary</span></li> <li><span>Handles guests’ requests/enquires in a professional and helpful manner.</span></li> <li><span>Maintains updated and relevant information to handle guests enquiries.</span></li> <li><span>Maintains all quality standards and procedures from guest’s pre-arrival to guest’s arrival, to guest’s in-house stay to guest’s departure.</span></li> <li><span>Coordinates and ensures timely deliveries and collections of guests’ luggage.</span></li> <li><span>Ensures proper records are maintained for all guests’ deliveries.</span></li> <li><span>Handles guests’ requests/enquires in a professional and helpful manner.</span></li> <li><span>Maintains updated and relevant information to handle guests enquires.</span></li> <li><span>Maintains all quality standards and procedures from guest’s pre-arrival to guest’s arrival, to guest’s in-house stay to guest’s departure.</span></li> <li><span>Maintains a high level of productivity and cost efficiency within the department.</span></li> <li><span>Supports and reviews the current procedures and practices to ensure a high level of customer and owner satisfaction.</span></li> <li><span>Reports any unusual situation, fire or safety hazards, and damaged items needing repair to his line manager</span></li> <li><span>Constantly on your feet.</span></li> <li><span>Complies with the hotel’s health, safety and hygiene policy and maintaining high grooming standards, </span></li> <li><span>Reports for duty punctually always wearing the correct uniform and name badge.</span></li> </ul> <p><strong><span>Skills, Experience &amp; Educational Requirements</span></strong></p><br> <ul> <li><span>Completed Secondary School education</span></li> <li><span>2 years in similar position in a five-star hotel.</span></li> <li><span>Basic computer knowledge.</span></li> <li><span>Strong orientation towards customer service</span></li> <li><span>Highly organized and proactive and able to meet deadlines in a fast-paced environment</span></li> <li><span>Initiative and Commitment to Achieve</span></li> <li><span>Effective Communication</span></li> <li><span>Attention to detail</span></li> <li><span>Problem solving and decision making</span></li> <li><span>Customer focused</span></li> <li><span>Teamwork</span></li> <li><span>Interpersonal skills</span></li> </ul> <ul> <li><span>Language Skills<strong>:</strong> Excellent spoken and written English, with proficiency in additional languages considered an advantage.</span></li> </ul> <p><span><span>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>"Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.</li><li>Assure that every luggage is covered with a baggage claim tag.</li><li>Parking of guests and visitors vehicles in the designated hotel parking area.</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Report any unusual occurrences or requests to the Concierge desk.</li><li>Be aware of the hotel accident Prevention Policies.</li><li>Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.</li><li>Maintains accurate records / documentation, as per operational and organizational requirements.</li><li>Responsible for lobby paging services under the supervision of Concierge.</li><li>Practices suggestive selling and able to familiarize guests to hotel facilities.</li><li>Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure &amp; release of guest bags on departure.</li><li>Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights &amp; TV function, safe, AC, fire exit, etc.)</li><li>Ensure luggage is placed for guest to unpack.</li><li>Ensures that all guests are greeted on arrival &amp; departure of the hotel and escorting each individual to the right direction.</li><li>Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>File daily concierge desk report and documents systematically under the supervision of Concierge</li><li>Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.</li><li>Ensures prompt &amp; efficient message, newspapers, parcels &amp; package deliveries to guests, as per hotel policy.Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.</li><li>Handling telephone calls at the Concierge desk</li><li>Review and update Logbook.</li><li>Check equipments.</li><li>Be Smart, well groomed and maintain a friendly and cheerful disposition all the times.</li><li>Oversee the day to day operations.</li><li>Report regularly on happening to Asst. FO/ FOM.</li><li>Aware of fire &amp; first aid procedure</li><li>Handle guest complaints and report to manager</li><li>Be fully aware of the Talk of the Walk for the day.</li><li>Proper grooming at all times.</li><li>Attend training classes as per schedule.</li><li>Show fullest cooperation and respect within the team and other departments.</li><li>Is aware of the daily activities and has product knowledge of all the hotel facilities.</li></ul><br>Qualifications<br><br><ul><li>UniversityDegree in any field.</li><li>Minimum 1 year in a similar role in a 4-5 star hotel</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.</p><br><p>Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.</p><br><p>SALARIES AND BENEFITS</p><br><ul><li>Competitive Salary</li><li>Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks</li><li>Vacation tickets /benefits provided by the hotel</li><li>Medical Insurance Provided</li></ul><br>Job Description<br><br><ul><li>Assist guests with luggage handling, loading, and unloading with care and professionalism during arrival and departure</li><li>Greet guests warmly and provide courteous guidance throughout the hotel, including lobby, entrance, and parking areas</li><li>Coordinate guest flow and movement to ensure smooth operations during peak times</li><li>Maintain awareness of hotel layout, services, and amenities to provide accurate information and directions to guests</li><li>Ensure guest safety and security by following established protocols and procedures</li><li>Respond promptly to guest requests and resolve issues with a positive, solution-oriented approach</li><li>Maintain a polished appearance and professional demeanor at all times</li><li>Collaborate with front desk, concierge, and housekeeping teams to deliver coordinated guest service</li><li>Monitor and report any maintenance concerns or safety hazards to management</li><li>Perform additional duties as assigned to support overall hotel operations</li></ul><br>Qualifications<br><br><ul><li>Previous experience as a bellman or in the hospitality industry preferred</li><li>Excellent interpersonal and customer service skills with a friendly, approachable demeanor</li><li>Strong physical fitness to handle luggage and stand for extended periods</li><li>Fluency in English; proficiency in Arabic or additional languages is a plus</li><li>Professional appearance with meticulous attention to personal grooming and uniform standards</li><li>Flexible availability to work various shifts, including evenings, weekends, and holidays</li><li>Team-oriented mindset with a proactive and helpful attitude</li><li>Comprehensive knowledge of Dubai's attractions, dining scene, and local services</li><li>Ability to multitask and remain calm under pressure in a fast-paced environment</li><li>Strong attention to detail and commitment to maintaining high standards of service</li><li>Basic computer skills for managing guest requests and communication with other departments</li></ul> </div>

Company Description<br><br>We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.<br><br>Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.<br><br>Salaries And Benefits<br><br>Competitive Salary Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks Vacation tickets /benefits provided by the hotel Medical Insurance Provided<br><br>Job Description<br><br>Assist guests with luggage handling, loading, and unloading with care and professionalism during arrival and departure Greet guests warmly and provide courteous guidance throughout the hotel, including lobby, entrance, and parking areas Coordinate guest flow and movement to ensure smooth operations during peak times Maintain awareness of hotel layout, services, and amenities to provide accurate information and directions to guests Ensure guest safety and security by following established protocols and procedures Respond promptly to guest requests and resolve issues with a positive, solution-oriented approach Maintain a polished appearance and professional demeanor at all times Collaborate with front desk, concierge, and housekeeping teams to deliver coordinated guest service Monitor and report any maintenance concerns or safety hazards to management Perform additional duties as assigned to support overall hotel operations<br><br>Qualifications<br><br>Previous experience as a bellman or in the hospitality industry preferred Excellent interpersonal and customer service skills with a friendly, approachable demeanor Strong physical fitness to handle luggage and stand for extended periods Fluency in English; proficiency in Arabic or additional languages is a plus Professional appearance with meticulous attention to personal grooming and uniform standards Flexible availability to work various shifts, including evenings, weekends, and holidays Team-oriented mindset with a proactive and helpful attitude Comprehensive knowledge of Dubai's attractions, dining scene, and local services Ability to multitask and remain calm under pressure in a fast-paced environment Strong attention to detail and commitment to maintaining high standards of service Basic computer skills for managing guest requests and communication with other departments

Company Description<br><br>We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.<br><br>Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.<br><br>Salaries And Benefits<br><br>Competitive Salary Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks Vacation tickets /benefits provided by the hotel Medical Insurance Provided<br><br>Job Description<br><br>Assist guests with luggage handling, loading, and unloading with care and professionalism during arrival and departure Greet guests warmly and provide courteous guidance throughout the hotel, including lobby, entrance, and parking areas Coordinate guest flow and movement to ensure smooth operations during peak times Maintain awareness of hotel layout, services, and amenities to provide accurate information and directions to guests Ensure guest safety and security by following established protocols and procedures Respond promptly to guest requests and resolve issues with a positive, solution-oriented approach Maintain a polished appearance and professional demeanor at all times Collaborate with front desk, concierge, and housekeeping teams to deliver coordinated guest service Monitor and report any maintenance concerns or safety hazards to management Perform additional duties as assigned to support overall hotel operations<br><br>Qualifications<br><br>Previous experience as a bellman or in the hospitality industry preferred Excellent interpersonal and customer service skills with a friendly, approachable demeanor Strong physical fitness to handle luggage and stand for extended periods Fluency in English; proficiency in Arabic or additional languages is a plus Professional appearance with meticulous attention to personal grooming and uniform standards Flexible availability to work various shifts, including evenings, weekends, and holidays Team-oriented mindset with a proactive and helpful attitude Comprehensive knowledge of Dubai's attractions, dining scene, and local services Ability to multitask and remain calm under pressure in a fast-paced environment Strong attention to detail and commitment to maintaining high standards of service Basic computer skills for managing guest requests and communication with other departments

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?</p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.</li><li>Respond to special requests from guests with unique needs and follow up to ensure satisfaction.</li><li>Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.</li><li>Answer, record, and process all guest calls, messages, requests, questions, or concerns.</li><li>Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.</li><li>Review shift logs/daily memo books and document pertinent information in logbooks.</li><li>Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.</li><li>Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</li><li>Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.</li><li>Speak with others using clear and professional language, prepare and review written documents accurately and completely and answer telephones using appropriate etiquette.</li><li>Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.</li><li>Comply with quality assurance expectations and standards.</li><li>Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).</li><li>Maintain awareness of undesirable persons on property premises</li><li>Maintain confidentiality of proprietary materials and information.</li><li>Follow company and department policies and procedures.</li><li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li><li>Co-ordination with any internal departments as &amp; when the need arises.&nbsp;</li><li>Ensures all staff is thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Concierge department in conjunction with the Rooms Division Manager / Director of Rooms, Director of HR and the L &amp; D Manager.</li><li>He/she is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.</li><li>Assumes responsibility of Duty Manager when scheduled to do so.</li><li>Other duties as assigned.</li><li><span>Carry out any other reasonable task (which may not be stated here) as requested.</span></li></ul><br>Qualifications<br><br><ul><li>Good English language verbal communication skills&nbsp;</li><li>Ability to work cohesively with co-workers and managers as part of a team</li><li>Ability to be attentive to guest needs, remaining calm and courteous at all times</li><li>Ability to promote positive relations with hotel residents and patrons</li><li>Ability to exercise good judgment with difficult guests</li><li>Understanding and ability to work in a multi-cultural environment</li><li>Preferably have experience in the same role in a 4-5 star hotel</li></ul><br>Additional Information<br><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates at Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li><li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced (Arab Nationality), highly organized, and trustworthy House Manager to oversee the day-to-day operations of a private residence for an Emirati family.<br> The House Manager will be responsible for ensuring the smooth running of the household, managing domestic staff, coordinating maintenance and service providers, and maintaining the highest standards of cleanliness, organization, and hospitality while ensuring complete confidentiality.<br> RequirementsKey Responsibilities Oversee the daily operations of the residence to ensure the household runs efficiently.<br> Recruit, supervise, train, and evaluate household staff, including housekeepers, chefs, drivers, nannies, and other domestic employees.<br> Develop staff schedules, assign duties, and monitor performance.<br> Ensure the property is maintained to the highest standards of cleanliness, presentation, and functionality.<br> Coordinate routine maintenance, repairs, and renovations with external contractors and service providers.<br> Manage household inventories, supplies, and procurement of groceries, household items, and luxury goods.<br> Prepare and monitor household budgets, expenses, and vendor payments.<br> Liaise with suppliers, contractors, and service providers to ensure quality service and cost efficiency.<br> Coordinate family events, private gatherings, and special occasions held at the residence.<br> Work closely with the family's Personal Assistant and Travel Planner to support daily schedules and travel-related preparations.<br> Ensure household policies, security procedures, and privacy protocols are strictly followed.<br> Maintain confidential records related to the household and family operations.<br> Handle emergencies and resolve operational issues promptly and professionally.<br> Ensure all household operations reflect the family's standards and preferences.<br> Qualifications Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field is preferred.<br> Minimum of 5 years of experience as a House Manager, Estate Manager, Hospitality Manager, or in a similar role.<br> Previous experience working for VIP families, UHNW individuals, royal households, or private family offices is highly preferred.<br> Strong leadership and people management skills.<br> Excellent organizational and problem-solving abilities.<br> Experience managing multiple household staff and external vendors.<br> Proficiency in Microsoft Office and household management software is an advantage.<br> Excellent communication skills in English; Arabic is an advantage.<br> Valid UAE driving license is preferred.<br> Skills and Competencies Strong leadership and team management.<br> Exceptional organizational and multitasking abilities.<br> Attention to detail and commitment to high service standards.<br> Budgeting and financial management.<br> Vendor and contractor management.<br> Excellent interpersonal and communication skills.<br> High level of discretion, integrity, and professionalism.<br> Ability to remain calm and effective under pressure.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Bell Attendant</span></span></span>&nbsp;<br><span><span>(<span>20257</span></span></span>)</p><br> <p><span><span>Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking&nbsp;one of&nbsp;the world’s most iconic horse racing destinations, our hotel&nbsp;offers&nbsp;exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.&nbsp;</span></span></p><br> <p><strong><span>Job Summary</span></strong></p><br> <p><em><span>This The Bell Attendant is responsible for ensuring that all guest luggage, mail, deliveries, and faxes are handled with the utmost care, professionalism, and efficiency from the moment they arrive at the hotel until they are safely delivered to the guest’s room or intended destination. This includes assisting guests with loading and unloading luggage, escorting them to their rooms, and providing guidance on hotel facilities, amenities, and services. The role requires anticipating guest needs, responding promptly to requests, and always maintaining a courteous and friendly demeanor.</span></em></p><br> <p><strong><span>Key Responsibilities</span></strong></p><br> <ul> <li><span>Assists guests with loading &amp; unloading of luggage as well as delivering it to and collecting it from the guest’s room ensuring that no damage is being done to any piece of luggage.</span></li> <li><span>Delivers any faxes, messages, parcels, mail, newspapers, etc. to guest rooms in a timely manner and always verify the guest’s name and room number.</span></li> <li><span>Maintains a high level of knowledge about Meydan Hotel facilities and services as well as Dubai and other Meydan properties to be equipped to answer guest enquiries and questions.</span></li> <li><span>Records all tasks in the applicable forms or Log books.</span></li> <li><span>Communicates with guest effectively, well responds in timely manner. </span></li> <li><span>Works in a team, i.e. caring about other team members and different nationalities.</span></li> <li><span>Ensures the quality of the bell service department.</span></li> <li><span>Welcomes guests and assist with baggage, packages, briefcases etc.</span></li> <li><span>Establishes a good rapport with the guests.</span></li> <li><span>Ensures the transfer of all baggage to guestrooms without delay.</span></li> <li><span>Stores Guest baggage securely &amp; following hotel policies when requested</span></li> <li><span>Supervises the security of guests’ property during transfers and/or storage in the baggage area</span></li> <li><span>Keeps the luggage room clean and in order at all times and ensure luggage rooms are kept locked when not in use.</span></li> <li><span>Shows the guest around the bedroom, explaining the operation of any equipment.&nbsp; </span></li> <li><span>Listens to the guests, strive to respond as quickly as possible to all requests made by guests.</span></li> <li><span>Ensures the transmission of all messages, documents, packages, mails and faxes to all guests and other departments whenever necessary in accordance with established standard and procedures</span></li> <li><span>Distributes newspaper to guest rooms and other areas as and whenever necessary</span></li> <li><span>Assists guests with transportation requests &amp; taxis</span></li> <li><span>Ensures proper records are maintained for all guests’ deliveries.</span></li> <li><span>Handles guests’ requests/enquires in a professional and helpful manner.</span></li> <li><span>Maintains updated and relevant information to handle guests enquires.</span></li> <li><span>Maintains all quality standards and procedures from guest’s pre-arrival to guest’s arrival, to guest’s in-house stay to guest’s departure.</span></li> <li><span>Coordinates and ensures timely deliveries and collections of guests’ luggage.</span></li> <li><span>Maintains a high level of productivity and cost efficiency within the department.</span></li> <li><span>Supports and reviews the current procedures and practices to ensure a high level of customer and owner satisfaction.</span></li> <li><span>Reports any unusual situation, fire or safety hazards, and damaged items needing repair to his line manager</span></li> <li><span>Constantly on your feet.</span></li> <li><span>Complies with the hotel’s health, safety and hygiene policy and maintaining high grooming standards, </span></li> <li><span>Reports for duty punctually always wearing the correct uniform and name badge.</span></li> </ul> <p><strong><span>Skills, Experience &amp; Educational Requirements</span></strong></p><br> <ul> <li><span>Completed Secondary School education</span></li> <li><span>2 years in similar position in a five-star hotel.</span></li> <li><span>Basic computer knowledge.</span></li> <li><span>Strong orientation towards customer service</span></li> <li><span>Highly organized and proactive and able to meet deadlines in a fast-paced environment</span></li> <li><span>Initiative and Commitment to Achieve</span></li> <li><span>Effective Communication</span></li> <li><span>Attention to detail</span></li> <li><span>Problem solving and decision making</span></li> <li><span>Customer focused</span></li> <li><span>Teamwork</span></li> <li><span>Interpersonal skills</span></li> </ul> <ul> <li><span>Language Skills<strong>:</strong> Excellent spoken and written English, with proficiency in additional languages considered an advantage.</span></li> </ul> <p><span><span>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</span></span></p><br> </div>

???? We're Hiring: VIP Client Concierge???? Location: United Arab Emirates (Remote)???? Employment Type: Part-Time???? Experience Level: Mid-Level to Senior???? Work Arrangement: Fully Remote About UsWe are a globally focused organization specializing in premium client experience, personalized service coordination, and relationship management across international markets. Our teams help valued clients access tailored services and timely assistance across lifestyle, hospitality, travel, and business needs. We value discretion, responsiveness, professionalism, and thoughtful attention to every client interaction. The Role We are seeking a polished and highly organized VIP Client Concierge to manage personalized client requests and coordinate premium service experiences. This part-time remote opportunity is ideal for a professional who can anticipate client needs, build trusted relationships, and manage multiple priorities with discretion. You will collaborate with internal teams and external service partners to ensure requests are handled smoothly and professionally. Key Responsibilities Serve as a primary point of contact for assigned VIP clients and their requests. Understand client preferences and coordinate personalized services accordingly. Respond promptly and professionally to inquiries through remote communication channels. Coordinate appointments, reservations, special requests, and service arrangements. Maintain accurate client profiles, preferences, interaction records, and follow-up activities. Monitor outstanding requests and coordinate timely responses with relevant teams. Resolve routine service concerns and escalate complex matters appropriately. Collaborate with hospitality, travel, lifestyle, operations, and service partners. Prepare basic client-service reports and relationship updates. Identify opportunities to improve client satisfaction, loyalty, and overall service quality. Requirements Bachelor's degree or equivalent qualification in Hospitality, Business, Communications, or a related field is preferred. Minimum of 3+ years of relevant concierge, hospitality, luxury service, account management, or customer-service experience is preferred. Strong understanding of premium customer service and relationship management. Knowledge of personalized service coordination and customer-experience practices. Familiarity with luxury hospitality, travel, lifestyle, or high-touch service environments is advantageous. Proficiency in standard communication, productivity, and online collaboration tools. Excellent interpersonal, communication, and active-listening skills. Strong discretion and professional judgment when handling client information. Excellent organization and ability to manage multiple requests simultaneously. Ability to work independently while collaborating effectively with international remote teams. What We Offer Flexible part-time hours within a fully remote premium-service environment. Competitive compensation aligned with the responsibilities of the position. Opportunities to support an international portfolio of valued clients. Professional growth in concierge operations, relationship management, and customer experience. Exposure to premium hospitality, travel, lifestyle, and service-coordination initiatives. A collaborative culture focused on discretion, personalization, responsiveness, and exceptional client care.

About the Job Role Description A Luxury Concierge Assistant supports concierge teams in delivering personalized, high-quality services to clients, guests, residents, and VIP customers. The role involves handling requests, arranging reservations and appointments, coordinating transportation and lifestyle services, researching personalized solutions, and ensuring that client requirements are handled efficiently and professionally. The position is suitable for candidates with experience in luxury hospitality, concierge services, hotels, travel, customer relations, lifestyle services, or premium retail environments. Previous experience supporting VIP or high-value clients is an advantage. Key Responsibilities Assist the concierge team with daily client and guest service activities. Welcome and communicate with clients and guests in a professional, courteous, and discreet manner. Understand client preferences, requirements, schedules, and special requests. Respond promptly to requests through phone, email, messaging platforms, and in-person communication. Research and recommend suitable restaurants, hotels, entertainment venues, attractions, shopping destinations, and lifestyle services. Assist with restaurant reservations, hotel bookings, event tickets, spa appointments, transportation, and other lifestyle arrangements. Coordinate reservations and appointments with restaurants, hotels, clubs, venues, service providers, and other partners. Confirm availability, pricing, booking conditions, cancellation policies, and special arrangements. Assist with arranging airport transfers, private transportation, chauffeurs, and other travel-related services. Support clients with travel planning, local activities, sightseeing arrangements, and customized experiences. Assist with organizing private events, celebrations, dinners, meetings, and special occasions. Coordinate special requests such as flowers, gifts, decorations, dining arrangements, and personalized amenities. Assist with sourcing hard-to-find products, services, experiences, and special arrangements when required. Maintain accurate records of client requests, reservations, preferences, schedules, and service details. Track pending requests and follow up with service providers to ensure timely completion. Maintain strong relationships with hotels, restaurants, luxury retailers, transportation providers, event venues, and lifestyle partners. Communicate with suppliers and service providers regarding availability, special requests, and service standards. Assist with handling VIP and high-value client requests with appropriate discretion and attention to detail. Provide personalized recommendations based on individual client preferences and previous service history. Assist with resolving service issues, booking changes, cancellations, and last-minute requests. Escalate complex or sensitive requests to the concierge manager or appropriate senior team member. Monitor scheduled arrangements and ensure clients receive accurate confirmations and relevant information. Assist with preparing itineraries, reservation confirmations, vouchers, tickets, and other client materials. Support special events, VIP arrivals, private functions, and exclusive client experiences. Maintain up-to-date knowledge of luxury hotels, restaurants, attractions, entertainment, shopping, wellness, and lifestyle services. Research new venues, experiences, events, and premium service providers in the UAE. Assist with preparing service reports, client activity records, and administrative documentation. Maintain confidentiality regarding client identities, preferences, schedules, travel plans, and personal information. Handle client information and service requests with professionalism and discretion. Follow company service standards, workplace procedures, and applicable UAE requirements. Perform other concierge, client service, lifestyle management, and administrative support duties as assigned. Requirements High school diploma or equivalent qualification is preferred. Diploma or bachelor's degree in Hospitality, Tourism, Business Administration, Luxury Management, or a related field is an advantage. Previous experience in luxury hospitality, hotels, concierge services, travel, customer service, premium retail, or lifestyle services is preferred. Experience supporting VIP, corporate, or high-value clients is an advantage. Excellent customer service and interpersonal skills. Strong verbal and written communication abilities. Professional, polished, friendly, and discreet approach to client service. Strong ability to understand client preferences and provide personalized solutions. Excellent organizational and time-management skills. Strong attention to detail when handling reservations, schedules, and special requests. Ability to manage multiple requests and priorities simultaneously. Strong research and problem-solving skills. Ability to remain calm and professional when handling urgent or last-minute requests. Strong relationship-building skills with clients and external service providers. Good knowledge of UAE restaurants, hotels, attractions, shopping destinations, entertainment venues, and lifestyle services is an advantage. Good computer skills and familiarity with CRM, reservation, or concierge management systems is an advantage. Ability to maintain strict confidentiality regarding client information. Fluency in English is preferred; knowledge of Arabic or additional languages is an advantage. Professional appearance and excellent personal presentation. Ability to work flexible hours, including evenings, weekends, public holidays, and extended hours when required. Ability to respond to urgent client requirements outside standard working hours where applicable. Knowledge of the UAE luxury hospitality and lifestyle market is an advantage. What We Offer Competitive salary based on experience and qualifications. Professional and sophisticated luxury service environment. On-the-job training in concierge and client relationship management. Opportunity to work with VIP clients and premium service providers. Exposure to luxury hotels, restaurants, travel, entertainment, lifestyle, and retail services. Opportunities to develop client service, coordination, communication, and problem-solving skills. Career development opportunities within luxury hospitality, concierge, travel, and lifestyle management. Training and professional development opportunities. Opportunities to build relationships with premium hotels, restaurants, venues, and lifestyle partners. Employment benefits in accordance with UAE labour regulations.

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.</p> <p>The Four Seasons Hotel Miami is looking for a Concierge who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.</p> <p><strong>Only candidates holding valid work authorization for the US will be considered for the position.</strong></p> <h4>Join Our Team</h4> <p>Imagine yourself having the chance to work for the leading luxury hotel company in the world. Work on a team that is built on mutual respect, collaboration, excellent service and a passion for hospitality.</p> <p>Four Seasons Hotels and Resorts has been named by FORTUNE magazine as one of the 100 Best Companies to Work For. Four Seasons is one of only 14 organizations to have the distinction of being recognized every year since the list’s inception in 1998 and is the highest ranked hotel company on the list.</p> <h4>Basic Purpose:</h4> <p>Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.</p> <h4>Essential Functions:</h4> <ul> <li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li> <li>Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.</li> <li>Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.</li> <li>Comply with Four Seasons’ Work Rules and Standards of Conduct.</li> <li>Work harmoniously and professionally with co-workers and supervisors.</li> <li>Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.</li> <li>Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.</li> <li>Stores and retrieves guest luggage and packages.</li> <li>Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.</li> </ul> <h4>Minimum Requirement</h4> <ul> <li>Must be able to work all shifts including, AM's, PM's, weekends, and holidays.</li> <li>Some lifting, pushing, pulling, carrying required of luggage, packages, and boxes up to 50 lbs carried a distance of up to 20 feet.</li> <li>Bending and kneeling required—full range of motion required to retrieve guest luggage and other material needed by guest.</li> <li>Mobile position requiring movement behind the desk, within the hotel, and to/from the storage room.</li> <li>Continuous standing for entire shift.</li> </ul> <h4>What to Expect</h4> <ul> <li>Be part of a cohesive team with opportunities to build a successful career with global potential.</li> <li>Have the opportunity to engage in diverse and challenging work.</li> <li>Derive a sense of pride in work well done.</li> <li>Be recognized for excellence.</li> <li>We pay a very competitive salary in Miami and offer a robust benefit plan.</li> </ul> <h4>Great Benefits</h4> <p>At Four Seasons Hotel Miami we offer excellent benefits for all our employees. Benefits include but are not limited to: complementary meals in our staff cafeteria, uniforms and laundry service, affordable and very complete medical package that includes medical, vision and dental plans based on your needs for you and your dependents. Life insurance for you and your dependents at no cost. Accident insurance. 401K plan and matching contributions. Complimentary nights in our properties around the world for you to enjoy with your family and friends. Great work environment. Join our team!</p> </p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p><span><span><span>Assistant Chief Concierge - Atlantis the Palm</span></span></span>&nbsp;<br><span><span>(<span>20466</span></span></span>)</p><br> <p><span>A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.</span></p><br> <p><span>The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.</span></p><br> <p><span>Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.</span></p><br> <p><strong>About the Role&nbsp;</strong></p><br> <p>As an Assistant Manager, Concierge, you will play a crucial role in creating amazing experiences and everlasting memories for our guests. Being able to anticipate, align and surprise and delight a guest through a natural and anticipatory style of service is essential and a key ability of a seasoned Assistant Manager in our Concierge team.&nbsp;Reporting to the Chief Concierge, you will lead and support the Concierge team in providing seamless, world-class service while leveraging your extensive knowledge of Dubai’s attractions, dining destinations, entertainment venues, and cultural experiences. You will curate bespoke recommendations and tailored itineraries that enhance each guest’s journey and reflect the highest standards of luxury hospitality.</p><br> <p>You will also support the daily operations of the department, ensuring service excellence across all touchpoints while assisting with colleague training and development, engagement initiatives, and roster planning. Through your leadership, you will help foster a high-performing team culture and ensure an outstanding and consistent guest experience.</p><br> <p><strong>About You</strong></p><br> <p>To be successful in this role, you will have at least 2 years of supervisory experience within a concierge operation in a luxury five-star hotel or resort, supported by a bachelor's degree in a relevant discipline. Membership with Les Clefs d'Or is essential. You will possess strong local knowledge, a genuine passion for delivering exceptional guest service, and the ability to curate bespoke experiences tailored to individual guest preferences. As a natural people leader, you will actively share your expertise and mentor the team to ensure world-class service standards and up-to-date destination knowledge are consistently maintained.</p><br> <p><span>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</span></p><br> <p><span>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</span></p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p><strong><u>Job Description</u></strong></p><br><p>We are seeking&nbsp;a professional and&nbsp;guest-focused&nbsp;<strong>Bellman / Concierge Agent</strong>&nbsp;to join our&nbsp;Front Office team&nbsp;at&nbsp;<strong>Novotel &amp; Ibis Gate Hotels Abu&nbsp;Dhabi, United Arab&nbsp;Emirates</strong>.</p><br><p>As a key&nbsp;member of the&nbsp;hotel team, you&nbsp;will create memorable&nbsp;guest experiences by&nbsp;providing warm welcomes, efficient luggage assistance, and personalized service&nbsp;throughout the guest&nbsp;journey.</p><br><ul><li>Welcome and assist&nbsp;guests upon arrival&nbsp;and departure, ensuring&nbsp;a warm and&nbsp;professional first and&nbsp;last impression.</li><li>Handle guest luggage, escort guests to&nbsp;rooms, and provide&nbsp;information about hotel&nbsp;facilities and services.</li><li>Assist guests with&nbsp;transportation arrangements, including taxis, airport&nbsp;transfers, and local&nbsp;recommendations.</li><li>Provide concierge support&nbsp;by responding&nbsp;to guest inquiries, arranging reservations, and sharing knowledge&nbsp;of local attractions&nbsp;and experiences.</li><li>Maintain excellent communication&nbsp;with Front Office&nbsp;and other hotel&nbsp;departments to ensure&nbsp;seamless guest service.</li><li>Deliver prompt and&nbsp;personalized assistance&nbsp;while handling guest&nbsp;requests with professionalism&nbsp;and attention to&nbsp;detail.</li><li>Ensure proper handling&nbsp;and storage of&nbsp;guest luggage according&nbsp;to hotel standards.</li><li>Assist with hotel&nbsp;transportation services&nbsp;and operate hotel&nbsp;vehicles when required.&nbsp;<strong>A valid UAE&nbsp; &nbsp;heavy driving license is&nbsp;required for this&nbsp;position.</strong></li><li>Maintain a high&nbsp;standard of grooming, appearance, and professional&nbsp;conduct at all&nbsp;times.</li><li>Follow all hotel&nbsp;policies, safety procedures, and service standards&nbsp;while contributing to&nbsp;a positive team&nbsp;environment.</li></ul><br>Qualifications<br><br><p><strong><u>Qualifications</u></strong></p><br><ul><li>Previous experience in&nbsp;a hotel, guest&nbsp;services, or customer-facing role is&nbsp;preferred.</li><li>Excellent communication&nbsp;skills in English;&nbsp;additional languages are&nbsp;an advantage.</li><li>Strong guest service&nbsp;orientation with a&nbsp;professional and friendly&nbsp;attitude.</li><li>Ability to work&nbsp;flexible shifts, including&nbsp;weekends and holidays.</li><li>Valid UAE driving&nbsp;license is required.</li></ul><br>Additional Information<br><br><p>Prior experience working with Opera or a related system<br>Strong interpersonal and problem solving abilities<br>Fluency in English &amp; additional languages are a plus</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.</p><br><p>Located on Hayat Island, <strong>InterContinental Ras Al Khaimah Mina Al Arab Resort &amp; Spa</strong> is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.</p><br>We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Chief Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction. <br>A little taste of your day-to-day:<br>Every day is different, but you’ll mostly be:<br><ul><li><p>Lead and oversee the full concierge operation, including the concierge desk, bell service, transport arrangements, and valet partners</p><br></li><li><p>Deliver consistently warm, professional, and highly personalised service to all guests</p><br></li><li><p>Build strong guest relationships and anticipate needs before they are requested</p><br></li><li><p>Act as the main source of trusted local knowledge, including dining, attractions, events, and transportation</p><br></li><li><p>Coordinate and oversee VIP arrivals, group movements, and complex guest requests</p><br></li><li><p>Handle guest concerns calmly, using feedback to drive service improvements</p><br></li><li><p>Work closely with Front Office and other departments to ensure seamless guest journeys</p><br></li><li><p>Maintain excellent standards of appearance, organisation, and presence in lobby and concierge areas</p><br></li><li><p>Lead by example as a brand ambassador and actively promote hotel services and experiences</p><br></li></ul>What We need from you:<br><ul><li><p>Strong communication, leadership, and guest service skills</p><br></li><li><p>Solid experience in concierge or guest services within a hotel or resort environment</p><br></li><li><p>Previous supervisory or leadership experience in a concierge setting</p><br></li><li><p>A confident, hands-on leadership style with the ability to coach and motivate a team</p><br></li><li><p>Strong local knowledge or the ability to build it quickly and accurately</p><br></li><li><p>Ability to stay calm, organised, and professional under pressure</p><br></li><li><p>Flexibility to work shifts, including weekends and holidays</p><br></li><li><p>Fluent in English, with additional languages considered an advantage</p><br></li><li><p>High school qualification or equivalent; hospitality education is a plus</p><br></li><li>Member of Les Clefs d'Or</li></ul>What you can expect from us:<br>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;<br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;<br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. <br>So, join us and you’ll become part of our ever-growing global family.<br><br> </div>