وظائف خدمة عملاء في الإمارات

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Gulf Processing Industries LLC (GPI) is seeking a professional Customer Service Executive to join our dynamic team in Dubai. The CS will be reporting to the Customer Service Manager and play a critical role in driving excellent Customer Service. To manage complete order processing to dispatch process and service GPI customers at a level of quality above expectations and to ensure that GPI services and relations with external and internal customers are at the highest level of quality and efficiency.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Ensure Sales order process for customers and also from specific market to market.</p></li><li><p>Ensuring that customer orders are processed efficiently and responding to customer enquiries and requests, promptly</p></li><li><p>Managing systematic approach to capture, evaluate and report issues / opportunities brought forward by customers, eg. Periodic surveys measuring KPIs, OTIF</p></li><li><p>Ensure sufficient quality information is provided to the customers through periodic reports.</p></li><li><p>100% compliance with Supply Chain Ensurement.</p></li><li><p>Ensure 100% compliance with legal legislations and documentation requirement</p></li><li><p>Monthly/Weekly Order to Shipment sheet</p><br></li></ul><p>KPI:</p><ul><li><p>CFR, OTIF, Stock Ensurement, DSO, Invoice accuracy, Delivery turn over time.</p></li></ul><p>Qualifications:</p><p>Experience: Minimum 4-6 years of experience in similar field.</p><p>Education: Bachelor’s degree from any discipline.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Serve as the primary point of contact for customers.</li><li>Manage end to end Order Management through various channels - internal and external communication via email, phone, or ERP.</li><li>Address customer complaints or concerns promptly, finding solutions or escalating when necessary.</li><li>Ensure customer satisfaction and resolve issues in a timely manner.</li><li>Coordinate with CROSS functional teams to ensure product availability and timely Shipment/delivery.</li><li>Ensure that all orders are invoiced accurately and promptly as per SLA.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Excellent communication and interpersonal skills.</li><li>Strong understanding of international trade regulations, export documentation, and logistics (experience with regions like Africa / Europe).</li><li>Teamwork, Accountability and reliability.</li><li>Ability to multitask and work under pressure.</li><li>Strong attention to detail and problem-solving skills.</li><li>Ability to work effectively under pressure and manage multiple priorities.</li><li>Proficiency in ERP systems and Microsoft Office.</li><li>Arabic or French language proficiency.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>As a Customer Service Representative, a typical day might include the following:&nbsp;</strong>&nbsp;</p><ul><li><p>Providing world-class customer care to both internal and external customers.</p></li><li><p>Engaging in regional customer support activities, including accurate entry of orders &amp; quotes, RMA's, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications.</p></li><li><p>Communicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers.</p></li><li><p>Complete and pass required Customer Service Representative process certifications provided by SEL.</p></li><li><p>Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.&nbsp;</p></li><li><p>Assisting with customer feedback tracking and driving to customer satisfaction.</p></li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>&nbsp;This job might be for you if you:</strong></p><ul><li><p>Have a minimum of 3 year of customer service experience.&nbsp;</p></li><li><p>Have an associate degree or related business experience.</p></li><li><p>Have strong computer skills.</p></li><li><p>Can learn concepts and technical details of products.</p></li><li><p>Have strong writing, proofreading, documentation, and communication skills.</p></li><li><p>Can learn new skills and assume new responsibilities.</p></li><li><p>Can work cooperatively in a team environment.</p></li><li><p>Have experience with ERP or CRM tools.</p></li><li><p>Have experience in a technical sales environment.</p></li></ul><br><p><strong>Why SEL?</strong></p><p><strong>Competitive pay. Superior benefits. Inspiring work.</strong></p><p><strong>&nbsp;</strong></p><p>We provide and take care of our employees with outstanding benefits, competitive pay, challenging work, and a rewarding career.</p><ul><li><p>Top tier medical, prescription, dental, vision, life, and accident insurance.</p></li><li><p>Varied leave plans like annual leaves, sick leaves, parental leaves etc. to maintain a healthy life balance</p></li><li><p>Developmental programs like tuition assistance, internships, skill development courses and engineering development programs (EDP).&nbsp;</p></li><li><p>Wellbeing benefits like free and confidential Employee Assistance Program (EAP) and reimbursable yearly gym membership</p></li><li><p>International Travel Medical and Security Assistance to assist our traveling employees and accompanying family members worldwide</p></li><li><p>Provident fund contribution</p></li></ul><p><br></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Us</strong></p><br><p>As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!</p><br><p><strong>Job Purpose</strong></p><br><p>To provide high quality customer service to clients by providing prompt responses to all queries, effective issue resolution and accurate information on all deliveries</p><br><br>Responsibilities:<br><p><strong>Functional Roles and Responsibilities&nbsp;</strong></p><br><ul><li>Handle customer calls and provide them with the right information regarding the products and deliveries, Phone customers to set appointment for D&amp;A 2 days prior to delivery and liaise with the delivery team to keep track of any late deliveries and phone up customers to inform the delays.&nbsp;</li><li>Coordinate with the dispatch team to ensure products are dispatched as per the schedule&nbsp;</li><li>Coordinate with the stores to understand the delivery terms &amp; conditions of the products and ensure all the services are provided during the delivery&nbsp;</li><li>Address all the customer complaints by directing to the right people or by providing the right information&nbsp;</li><li>Adhere to service standards on response time for all queries raised or received and follow appropriate escalation process for timely and effective accurate receipt of information thereby achieving company and customer specified KPIs.&nbsp;</li><li>Take regular feedback from the customers and to present to the different departments on complaints received, response time etc. maintain all delivery records and driver / customer feedback and escalate them to Sr. Customer Service Executive for appropriate action.&nbsp;</li><li>Train &amp; monitor the delivery team to ensure high level of customer satisfaction&nbsp;</li><li>Maintain HSE practices in the working environment in order to minimize the opportunity of damage property and injury to self and colleagues. Pro-actively remind colleagues to behave in line with the HSE processes defined by the company.&nbsp;</li><li>Review Operational processes from a risk management perspective; identify and qualify new areas of risks and escalate concerns to the HSE committee appointed by the company.</li></ul><br>Qualifications:<br><p><strong>Education/Certification and Continued Education&nbsp;</strong></p><br><ul><li>Diploma or Pre-University</li></ul><p><br><strong>Years of Experience&nbsp;</strong></p><br><ul><li>2-4 years relevant experience in logistics Industry</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities</strong></p><ul><li><p>Ensure a consistent and premium <strong>brand experience across all customer touchpoints</strong> including showrooms and events</p></li><li><p>Monitor and maintain <strong>brand standards, visual merchandising, and showroom presentation</strong></p></li><li><p>Coordinate with sales and marketing teams to deliver <strong>exceptional customer experience</strong></p></li><li><p>Plan and support <strong>brand events, product launches, and promotional activities</strong></p></li><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Gather customer feedback and insights to improve <strong>customer journey and satisfaction</strong></p></li><li><p>Ensure staff follow <strong>brand guidelines and customer service standards</strong></p></li><li><p>Support digital and in-store initiatives to enhance <strong>brand engagement</strong></p></li><li><p>Prepare reports on customer experience, brand activities, and improvement initiatives</p></li></ul><p></p></section>

Customer Service Representative / Customer Care Executive / Customer Support Specialist Role Description We are seeking a patient, customer-centric, and articulate Customer Service Representative / Customer Care Executive / Customer Support Specialist to act as the primary voice of our brand and deliver excellent support experiences to our growing client base. In this entry-to-mid level role, you will work closely with Customer Support Team Leads, Service Quality Specialists, Operations, and Technical Teams to handle high-volume customer touchpoints across multiple channels. You will be responsible for answering inbound service queries, guiding customers through product or service features, processing transactions or account changes, and troubleshooting first-line technical or operational issues. Responsibilities include tracking client inquiries in standard ticketing platforms, executing standard operating procedures (SOPs) for issue resolution, escalating specialized cases to tier-two teams, documenting customer sentiment, and contributing to first-contact resolution metrics. Success in this position requires active listening, clear written and verbal communication, adaptability under pressure, and a dedicated commitment to delivering prompt, high-quality customer care. Qualifications Education: Bachelor's degree or Diploma in Communications, Business Administration, Marketing, Hospitality, or a related discipline (or equivalent practical customer service experience). Customer Care & Service Principles: Practical understanding of client service fundamentals, dispute resolution frameworks, active listening techniques, and customer relationship building. Omnichannel Support Execution: Experience or strong capability managing customer communications via live chat, email ticketing queues, inbound telephony, and corporate messaging platforms. Helpdesk & CRM Software: Hands-on exposure to customer relationship management tools and ticketing platforms (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, Zoho Desk, or Intercom). Problem-Solving & First-Contact Resolution: Ability to quickly analyze customer issues, navigate internal databases to find accurate solutions, and resolve inquiries on first contact whenever possible. Service SLAs & Performance Metrics: Familiarity with key customer support metrics, such as First Response Time (FRT), Average Handling Time (AHT), Customer Satisfaction (CSAT), and Net Promoter Score (NPS). Communication & Interpersonal Skills: Excellent written and verbal communication skills to articulate technical or process steps clearly, politely, and empathetically using standard brand guidelines. Data Logging & Spreadsheet Proficiency: Basic to intermediate proficiency in Microsoft Excel / Google Sheets (data sorting, basic formulas, ticket logging) to record inquiry trends and case histories. Cross-Functional Escalation Handling: Sound judgment in identifying high-priority or risk-sensitive complaints and routing them promptly to internal Product, Operations, or Finance departments. Professional Attributes: Strong emotional intelligence, calm demeanor under tight operational SLAs, positive problem-solving mindset, and a strong sense of personal accountability.

About Us:Emirates Leisure Retail (ELR) and Maritime & Mercantile International (MMI) are subsidiaries of the Emirates Group, committed to excellence in the food and beverage industries. ELR operates a diverse portfolio of over 300+ food and beverage outlets across the globe, featuring internationally acclaimed brands like Costa Coffee UAE and Pret A Manger. MMI specializes in the distribution and retail of beverages, leveraging its expansive network to deliver world-class service and products. Together, ELR and MMI embody our businesses dedication to innovation, quality, and exceptional customer experiences.<br>What’s the purpose of this role To provide exceptional customer service by assisting shoppers, providing product information, replenishing stock, handling transactions, and maintaining a clean and organized environment ensuring a high standard of customer satisfaction and contributing to overall sales performance<br>What will you be doing:Create a welcoming atmosphere for customers, assist with product inquiries and provide recommendations to enhance the shopping experience Promote products and upsell when appropriate to help meet store sales targets Replenish shelves, organize displays and ensure products are correctly priced and labelled Maintain a tidy, safe and welcoming environment by regularly cleaning and organizing the store Assist in stock counts & inventory and help with receiving and unpacking new stock Attend training sessions to expand your product knowledge and skills, supporting both your personal development and the store’s growth Collaborate with your teammates to ensure smooth store operations and success<br>What we are looking for:Must have experience in cash handling & POS system High School Diploma or Equivalent1-2 years’ experience in retail or customer service Ability to handle customer complaints and work under pressure Merchandising and visual display skills may be a plus Must be physically fit and capable of lifting and moving heavy boxes as part of daily operations<br>What makes you a great fit:Enthusiastic and reliable individuals, eager to contribute to a supportive work environment Excellent communication skills and a passion for exceptional customer service Proactive, organised, and eager to contribute to driving store sales Value teamwork and dedicated to creating a positive and supportive workplace Ability to work on a flexible hour, including evenings, weekends, & holidays<br>Why Join Us:By joining our team, we believe in more than just great food and service – we believe in great people. Whether you’re just starting out or looking to build a career in hospitality, we offer a welcoming environment where you can learn, grow, and be part of a team that value, Honesty, Excellence, Respect and Opportunity. If you’re ready to be part of something exciting – where every day brings new experience, we’d love to hear from you! Apply now and take the first step in your journey with us.<br>How to apply Click the Apply button above

JOB TITLE<br><br>Global Snow - Customer Service Officer | MAF Entertainment | Slope<br><br>Role Summary<br><br>The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business.<br><br>ROLE PROFILE<br><br>Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through the correct escalation process. Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries. Support revenue growth through effective upselling and cross-selling techniques. Handle cash transactions accurately, ensuring correct change and compliance with cash handling procedures. Maintain food hygiene and safety standards to ensure all food and beverages are served safely. Monitor inventory, conduct stock checks, and ensure proper storage of equipment and supplies. Follow all Health, Safety, and Environment (HSE) policies, including PPE usage, SOP compliance, incident reporting, and child safeguarding procedures. Work collaboratively with team members, adhere to company policies and standards, and support additional operational duties as required.<br><br>Requirements<br><br>Minimum High School Certificate required.0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred. Strong customer service orientation with a focus on guest satisfaction. Excellent verbal and written communication skills. Team-oriented, energetic, friendly, and outgoing personality. Basic English proficiency and computer literacy required.

JOB TITLE<br><br>Global Snow - Customer Service Officer | MAF Entertainment | Slope<br><br>Role Summary<br><br>The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the Leisure, Entertainment and Cinemas business.<br><br>ROLE PROFILE<br><br>Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through the correct escalation process. Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries. Support revenue growth through effective upselling and cross-selling techniques. Handle cash transactions accurately, ensuring correct change and compliance with cash handling procedures. Maintain food hygiene and safety standards to ensure all food and beverages are served safely. Monitor inventory, conduct stock checks, and ensure proper storage of equipment and supplies. Follow all Health, Safety, and Environment (HSE) policies, including PPE usage, SOP compliance, incident reporting, and child safeguarding procedures. Work collaboratively with team members, adhere to company policies and standards, and support additional operational duties as required.<br><br>Requirements<br><br>Minimum High School Certificate required.0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred. Strong customer service orientation with a focus on guest satisfaction. Excellent verbal and written communication skills. Team-oriented, energetic, friendly, and outgoing personality. Basic English proficiency and computer literacy required.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Summary:</strong><br>We are looking for a professional and customer-focused Customer Service &amp; Sales Agent to join our team. The ideal candidate should have excellent communication skills, strong English proficiency, and previous experience in customer service and sales. Candidates with healthcare industry experience will be preferred. The candidate must be flexible with shifts and capable of handling customer inquiries while contributing to sales growth.<br></p><p><strong>Work Schedule &amp; Flexibility</strong></p><ul><li><p>Must be flexible with working shifts.</p></li><li><p>Days off are not fixed and may vary based on operational needs.</p></li><li><p>Willingness to work both day and night shifts.</p></li></ul><p>Ability to work in a hybrid environment, including both office-based and remote shifts.<br><br><strong>Responsibilities</strong></p><ul><li><p>Respond to customer inquiries professionally and promptly.</p></li><li><p>Provide accurate information and support to customers.</p></li><li><p>Follow up with leads and contribute to sales activities.</p></li><li><p>Promote clinic services and assist in converting inquiries into appointments and sales opportunities.</p></li><li><p>Maintain high customer satisfaction levels.</p></li><li><p>Handle customer complaints and provide appropriate solutions.</p></li><li><p>Work closely with other departments to ensure smooth operations.</p></li><li><p>Maintain accurate customer records and follow-up activities.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree.</p></li><li><p>Minimum 1–2 years of experience in Customer Service.</p></li><li><p>Previous sales experience is highly preferred.</p></li><li><p><strong>Healthcare/medical clinic experience is preferred.</strong></p></li><li><p>Excellent command of English (spoken and written).</p></li><li><p>Strong communication and interpersonal skills.</p></li><li><p>Ability to handle customer inquiries and resolve issues professionally.</p></li><li><p>Comfortable working with targets and sales opportunities.</p></li><li><p>Strong organizational and multitasking skills.</p></li><li><p>Proficient in using computers and customer service systems.</p></li><li><p><strong>Must have a valid UAE residence visa (own visa/sponsored visa).</strong></p></li></ul><p></p></section>

<p>SENIOR CUSTOMER SERVICE EXECUTIVE</p> <p>Take the next step in your customer service career.</p> <p>A reputable organization is seeking a professional Senior Customer Service Executive to deliver outstanding customer support and maintain high service standards. Candidates with customer service experience are encouraged to apply.</p> <p>Key Responsibilities<br /> Handle customer inquiries and resolve escalated issues<br /> Deliver exceptional customer service<br /> Maintain accurate customer records<br /> Coordinate with internal teams to resolve requests<br /> Support service quality and customer satisfaction<br /> Prepare basic reports and documentation<br /> Requirements<br /> Previous customer service experience preferred<br /> Excellent communication and interpersonal skills<br /> Strong problem-solving abilities<br /> Basic computer and MS Office knowledge<br /> Professional and customer-focused attitude<br /> Benefits<br /> Competitive salary<br /> Visa provided as per UAE Labor Law<br /> Medical insurance and company benefits<br /> Career growth opportunities<br /> Apply Now</p> <p>Position: Senior Customer Service Executive<br /> Job Type: Full-Time<br /> Location: UAE</p> <p>&#x1f4dd; Apply here: https://forms.gle/JFbbBvkE6HzdEwGa6</p> <p>Only shortlisted candidates will be contacted.</p>

<p>SENIOR CUSTOMER SERVICE EXECUTIVE</p> <p>Deliver exceptional service, build customer trust, and lead positive client experiences.</p> <p>A professional organization is seeking an experienced and customer-focused Senior Customer Service Executive to manage client interactions, resolve concerns, and support service excellence. This opportunity is ideal for individuals with strong communication skills and experience in handling customer relationships. Candidates with relevant experience are encouraged to apply.</p> <p>Your Responsibilities<br /> Handle customer inquiries and provide effective solutions<br /> Manage complex customer issues and escalations<br /> Maintain strong relationships with clients and ensure satisfaction<br /> Monitor service quality and support team performance<br /> Maintain accurate customer records and reports<br /> Coordinate with internal departments to resolve customer requests<br /> Provide guidance and support to junior customer service staff<br /> Identify opportunities to improve customer experience<br /> What You&#8217;ll Need<br /> Previous experience in customer service or client relations<br /> Excellent communication and problem-solving skills<br /> Strong ability to handle difficult customer situations<br /> Good knowledge of CRM systems and MS Office applications<br /> Professional attitude with strong attention to detail<br /> Ability to work under pressure and meet service standards<br /> Why Apply?<br /> Competitive salary package<br /> Visa provided as per UAE Labor Law<br /> Medical insurance and additional company benefits<br /> Career growth opportunities<br /> Professional and supportive working environment<br /> Application Details</p> <p>Position: Senior Customer Service Executive<br /> Employment Type: Full-Time<br /> Location: UAE</p> <p>Submit your CV to: +971529456306</p> <p>Only shortlisted candidates will be contacted for the interview process.</p>

<p><strong>Job Description:</strong></p><p><br></p><p>Focal point for customer's express and ecommerce shipping requests</p><p>Assist customers on status of their shipment, outstanding shipments or tracking.</p><p>Manage end to end shipment life cycle liaising with all internal and external stakeholders</p><p>Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution</p><p>Takes and handles customer inquiries, e.g. Track and Trace</p><p>Responsible for all KPIs and SLAs agreed with allocated customers</p><p>Takes and registers all customer complaints</p><p>Drives solution of customer complaints by solving it directly or assigning tasks to other function</p><p>Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete</p><p>Ensure seamless transaction liaising with Pricing and Billing teams</p><p><br></p><p><strong>Qualifications, Skills and Prior Work Experience:</strong></p><p><br></p><p>3-5 years' experience in the Express or Ecommerce industry</p><p>2-5 years' experience of Customer Service preferably handling key business clients</p><p>Good Express product knowledge</p><p>Working knowledge of transportation management systems (TMS)</p><p>Ability to handle challenging situation in a composed manner</p><p>Excellent English Verbal &amp; Written skills</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>The Customer Service Representative (CSR) plays a vital role in delivering exceptional service at the front office, ensuring seamless rental transactions from pickup to return. As the company's face, the CSR is responsible for greeting customers professionally, processing rental transactions, handling inquiries, complaints, and service requests efficiently. The role is critical in promoting additional products and services to drive sales and maximize revenue, contributing to the overall business performance through proactive selling and excellent service. Collaboration with operations and fleet teams ensures vehicle availability and service, while supporting loyalty program enrollment enhances the brand's reach. Adherence to company policies, maintaining accurate records, and ensuring smooth process flow between operations and rental are crucial for achieving desired service and quality levels.</p></li></ul><p><br><strong>What You Will Do:</strong><br></p><br><ul><li><p>Greet customers professionally and create a welcoming front-office environment.</p></li><li><p>Process rental transactions accurately, including check-ins, check-outs, and returns.</p></li><li><p>Upsell additional products and services (e.g., insurance, upgrades, GPS, fuel plans) to maximize revenue.</p></li><li><p>Handle customer inquiries, complaints, and service requests efficiently and professionally.</p></li><li><p>Verify customer credentials and ensure compliance with rental policies and procedures.</p></li><li><p>Inspect vehicles with customers at pickup and return for damage, cleanliness, and fuel levels.</p></li><li><p>Maintain accurate records in the rental management system.</p></li><li><p>Ensure timely and accurate invoicing for all rental transactions and additional charges.</p></li><li><p>Collaborate with operations and fleet teams to ensure vehicle availability and timely service.</p></li><li><p>Resolve issues quickly to ensure a high level of customer satisfaction.</p></li><li><p>Support loyalty program enrollment and promote brand offers and campaigns.</p></li><li><p>Maintain a clean and organized front-office workspace.</p></li><li><p>Monitor and follow up on reservations, no-shows, and late returns.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Strong customer relations and team building skills.</p></li><li><p>Strong commercial acumen.</p></li><li><p>Effective in setting priorities and scheduling activities.</p></li><li><p>Excellent communication, problem solving, and analytical skills.</p></li></ul><p><br><strong>What Equips&nbsp;You For The Role:</strong><br></p><ul><li><p>University graduate.</p></li><li><p>At least 2-year experience in the customer service industry.</p></li><li><p>General understanding of the car rental industry.</p></li><li><p>Fluent English. Arabic and other language skills will be an advantage.</p></li></ul><br><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>Overview of the Role</strong></p><p>The <strong>Customer Service Associate – Chilled Section</strong> is responsible for delivering an exceptional customer experience while ensuring the highest standards of food quality, freshness, availability, and presentation across the Chilled Food department. The role supports the day-to-day operations by maintaining optimum stock levels, adhering to food safety standards, and ensuring chilled products are merchandised in line with M&amp;S standards.</p><p>Working as part of the M&amp;S Food team, you will help create an outstanding shopping experience by providing excellent customer service, maintaining product availability, and ensuring the Chilled section remains clean, well-stocked, and visually appealing. Success in this role is measured through customer satisfaction, product availability, stock rotation, waste reduction, and operational excellence.</p><p><strong>What You Will Do</strong></p><p><strong>Customer Service &amp; Customer Experience</strong></p><ul><li><p>Deliver exceptional customer service by greeting and assisting customers in a friendly, professional, and engaging manner.</p></li><li><p>Provide customers with accurate product information, including ingredients, allergens, storage advice, and promotions.</p></li><li><p>Handle customer enquiries and resolve basic complaints promptly, escalating issues where necessary.</p></li><li><p>Build positive customer relationships that encourage repeat visits and brand loyalty.</p></li><li><p>Ensure every customer receives a premium shopping experience aligned with M&amp;S service standards.</p></li></ul><p><strong>Chilled Section Operations</strong></p><ul><li><p>Ensure chilled products are fully replenished and available throughout trading hours.</p></li><li><p>Maintain attractive, well-organized, and fully stocked chilled displays in accordance with M&amp;S merchandising standards.</p></li><li><p>Monitor product freshness, expiry dates, and shelf life to ensure only the highest quality products are available for sale.</p></li><li><p>Follow FIFO (First In, First Out) principles and effective stock rotation to minimize waste.</p></li><li><p>Remove damaged, expired, or poor-quality products from sale promptly.</p></li></ul><p><strong>Visual Merchandising &amp; Store Standards</strong></p><ul><li><p>Maintain exceptional merchandising standards within the Chilled department.</p></li><li><p>Ensure all products are displayed according to planograms and promotional guidelines.</p></li><li><p>Maintain cleanliness and organization of refrigerated cabinets and surrounding areas.</p></li><li><p>Ensure pricing, shelf labels, and promotional signage are accurate and up to date.</p></li></ul><p><strong>Stock Management &amp; Inventory</strong></p><ul><li><p>Receive chilled deliveries and verify product quality and quantities.</p></li><li><p>Replenish stock efficiently while maintaining product integrity and cold chain compliance.</p></li><li><p>Assist with stock counts, inventory management, and shrinkage control.</p></li><li><p>Report stock shortages, damaged goods, and quality concerns to the Department Manager.</p></li><li><p>Support inventory optimization and waste reduction initiatives.</p></li></ul><p><strong>Food Safety, Cold Chain &amp; Compliance</strong></p><ul><li><p>Ensure all chilled products are stored and displayed at the correct temperatures.</p></li><li><p>Maintain cold chain integrity throughout receiving, storage, replenishment, and merchandising activities.</p></li><li><p>Follow all Food Safety, HACCP, Municipality, and Health &amp; Safety regulations.</p></li><li><p>Complete daily temperature checks and report any equipment or refrigeration issues immediately.</p></li><li><p>Ensure work areas, refrigeration units, and equipment remain clean and sanitized.</p></li></ul><p><strong>Sales Support &amp; Commercial Performance</strong></p><ul><li><p>Promote chilled food products through upselling and cross-selling.</p></li><li><p>Recommend complementary products to enhance customer purchases.</p></li><li><p>Support seasonal promotions and new product launches.</p></li><li><p>Contribute towards achieving department sales, availability, and waste reduction targets.</p></li></ul><p><strong>Cash Register Support (Where Required)</strong></p><ul><li><p>Support checkout operations during peak trading periods when required.</p></li><li><p>Process customer transactions accurately using the Point of Sale (POS) system.</p></li><li><p>Follow company cash handling procedures and maintain a clean checkout area.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Skills to be Successful</strong></p><ul><li><p>Passion for delivering exceptional customer service.</p></li><li><p>Good knowledge of chilled food products and food handling practices.</p></li><li><p>Strong understanding of food safety, hygiene, and cold chain management.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Strong merchandising and replenishment skills.</p></li><li><p>Good attention to detail and organizational skills.</p></li><li><p>Ability to work efficiently in a fast-paced retail environment.</p></li><li><p>Basic inventory management and stock rotation knowledge.</p></li><li><p>Team player with a positive attitude.</p></li><li><p>Ability to lift and replenish stock safely while maintaining product quality.</p></li></ul><p><strong>What Qualifies You for the Role</strong></p><ul><li><p>High School Diploma or equivalent (Food or Hospitality qualification is an advantage).</p></li><li><p>1–3 years' experience in Food Retail, Supermarket, Fresh Food, Grocery, or Hospitality.</p></li><li><p>Previous experience working with chilled or perishable food products is highly desirable.</p></li><li><p>Knowledge of food safety, HACCP, cold chain management, and Municipality regulations.</p></li><li><p>Experience in stock replenishment, inventory control, and merchandising.</p></li><li><p>Experience operating POS systems is an advantage.</p></li><li><p>Good verbal communication skills in English (Arabic is an advantage).</p></li><li><p>Friendly, customer-focused, and able to work effectively within a team.</p></li><li><p>Ability to work flexible shifts, weekends, and public holidays.</p></li></ul></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>What You Will Do</strong></p><p><strong>Customer Service &amp; Customer Experience</strong></p><ul><li><p>Deliver outstanding customer service by greeting and assisting customers in a friendly, professional, and engaging manner.</p></li><li><p>Provide expert advice on bakery products, ingredients, allergens, and serving suggestions.</p></li><li><p>Handle customer enquiries and resolve basic complaints promptly, escalating issues where appropriate.</p></li><li><p>Build strong customer relationships to encourage repeat business and customer loyalty.</p></li><li><p>Ensure every customer enjoys a positive shopping experience in line with M&amp;S customer service standards.</p></li></ul><p><strong>Bakery Operations &amp; Food Preparation</strong></p><ul><li><p>Prepare, package, label, and replenish bakery products in accordance with company standards.</p></li><li><p>Ensure bakery displays remain fully stocked, fresh, and visually appealing throughout trading hours.</p></li><li><p>Monitor product quality, freshness, expiry dates, and shelf life.</p></li><li><p>Follow FIFO (First In, First Out) principles and minimize food waste through effective stock rotation.</p></li><li><p>Ensure all bakery products are presented according to M&amp;S merchandising guidelines.</p></li></ul><p><strong>Visual Merchandising &amp; Store Standards</strong></p><ul><li><p>Maintain excellent merchandising standards within the Bakery department.</p></li><li><p>Ensure displays are attractive, well-organized, and fully replenished.</p></li><li><p>Maintain a clean, safe, and welcoming shopping environment.</p></li><li><p>Support promotional displays and seasonal merchandising activities.</p></li></ul><p><strong>Stock Management &amp; Inventory</strong></p><ul><li><p>Receive deliveries and accurately check bakery stock.</p></li><li><p>Replenish products throughout the day to maximize product availability.</p></li><li><p>Assist with stock counts, inventory management, and waste reduction initiatives.</p></li><li><p>Report stock shortages and quality issues to the Department Manager.</p></li><li><p>Support effective inventory control and shrinkage management.</p></li></ul><p><strong>Sales Support &amp; Commercial Performance</strong></p><ul><li><p>Promote bakery products through upselling and cross-selling.</p></li><li><p>Recommend complementary food products to enhance customer purchases.</p></li><li><p>Stay updated on current promotions, seasonal products, and new product launches.</p></li><li><p>Contribute towards achieving department sales and customer service targets.</p></li></ul><p><strong>Cash Register Operations</strong></p><ul><li><p>Operate the Point of Sale (POS) system accurately and efficiently.</p></li><li><p>Process cash, card, and digital payment transactions.</p></li><li><p>Follow company cash handling policies and procedures.</p></li><li><p>Maintain a clean, organized, and efficient checkout area.</p></li></ul><p><strong>Food Safety, Hygiene &amp; Compliance</strong></p><ul><li><p>Follow all Food Safety, HACCP, Municipality, and Health &amp; Safety regulations.</p></li><li><p>Maintain the highest standards of hygiene and cleanliness within the Bakery department.</p></li><li><p>Ensure food preparation equipment and work areas are cleaned and sanitized regularly.</p></li><li><p>Comply with all company food handling procedures and quality standards.</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Skills to be Successful</strong></p><ul><li><p>Excellent customer service and communication skills.</p></li><li><p>Passion for Food Retail and delivering outstanding customer experiences.</p></li><li><p>Knowledge of bakery products and food presentation.</p></li><li><p>Strong selling, upselling, and cross-selling skills.</p></li><li><p>Understanding of food safety and hygiene practices.</p></li><li><p>Good attention to detail and organizational skills.</p></li><li><p>Ability to work efficiently in a fast-paced retail environment.</p></li><li><p>Cash handling and POS system experience.</p></li><li><p>Strong teamwork and collaboration skills.</p></li><li><p>Positive attitude with a customer-first mindset.</p></li></ul><p><strong>What Qualifies You for the Role</strong></p><ul><li><p>High School Diploma or equivalent (Hospitality or Food-related qualification is an advantage).</p></li><li><p>1–3 years' experience in a Bakery, Café, Food Retail, Supermarket, or Hospitality environment.</p></li><li><p>Previous experience in a customer-facing role within Food Retail or Bakery operations.</p></li><li><p>Knowledge of bakery products, food handling, and food safety practices.</p></li><li><p>Experience operating POS systems and handling cash transactions.</p></li><li><p>Ability to work flexible shifts, weekends, and public holidays.</p></li><li><p>Good verbal communication skills in English (Arabic is an advantage).</p></li><li><p>Friendly, energetic, and professional personality.</p></li><li><p>Proven ability to work effectively in a team environment while maintaining high operational standards.</p></li></ul><br></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>Overview of the Role</strong></p><p>The <strong>Customer Service Associate – Café Kitchen</strong> is responsible for preparing and serving high-quality food while maintaining exceptional food safety, hygiene, and customer service standards within the M&amp;S Café. The role supports the day-to-day kitchen operations by ensuring food is prepared to specification, orders are delivered efficiently, and the kitchen is maintained to the highest operational standards.</p><p>Working as part of the M&amp;S Café team, you will contribute to delivering an outstanding dining experience through excellent food quality, operational efficiency, and teamwork. Success in this role is measured through customer satisfaction, food quality, speed of service, food safety compliance, waste control, and adherence to company standards.</p><p><strong>What You Will Do</strong></p><p><strong>Food Preparation &amp; Kitchen Operations</strong></p><ul><li><p>Prepare and cook menu items according to M&amp;S Café recipes, food specifications, and presentation standards.</p></li><li><p>Ensure food is prepared accurately, consistently, and within service time targets.</p></li><li><p>Assemble customer orders efficiently while maintaining quality standards.</p></li><li><p>Support daily kitchen operations, including opening, closing, and food preparation activities.</p></li><li><p>Ensure all food preparation equipment is operated safely and correctly.</p></li></ul><p><strong>Food Safety &amp; Hygiene</strong></p><ul><li><p>Maintain the highest standards of food safety, hygiene, and cleanliness in accordance with HACCP, Municipality, and M&amp;S Food Safety policies.</p></li><li><p>Follow safe food handling, storage, labelling, and temperature control procedures.</p></li><li><p>Ensure food preparation areas, equipment, utensils, and kitchen workstations are cleaned and sanitized regularly.</p></li><li><p>Monitor food quality, freshness, and expiry dates, following FIFO (First In, First Out) principles.</p></li><li><p>Minimise food waste through effective portion control and stock rotation.</p></li></ul><p><strong>Customer Service</strong></p><ul><li><p>Support front-of-house colleagues by ensuring customer orders are prepared accurately and delivered on time.</p></li><li><p>Maintain a positive, professional, and customer-focused attitude at all times.</p></li><li><p>Respond promptly to customer requests relating to food preparation where required.</p></li><li><p>Work collaboratively with the Café team to deliver an outstanding customer experience.</p></li></ul><p><strong>Stock Management &amp; Inventory</strong></p><ul><li><p>Assist in receiving and storing food deliveries according to company procedures.</p></li><li><p>Monitor stock levels and communicate shortages to the Café Manager.</p></li><li><p>Support daily stock rotation, inventory counts, and waste reduction initiatives.</p></li><li><p>Ensure all food products are stored correctly to maintain quality and food safety.</p></li></ul><p><strong>Operational Excellence</strong></p><ul><li><p>Ensure the kitchen is clean, organized, and fully operational throughout trading hours.</p></li><li><p>Support preparation for peak trading periods by maintaining product availability.</p></li><li><p>Follow all Health &amp; Safety policies and report any equipment faults or safety concerns immediately.</p></li><li><p>Participate in daily briefings, training sessions, and continuous improvement initiatives.</p></li><li><p>Perform additional duties assigned by the Café Manager to support business operations.</p></li></ul><p><br></p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Required Skills to be Successful</strong></p><ul><li><p>Passion for food preparation and hospitality.</p></li><li><p>Excellent understanding of food safety and hygiene practices.</p></li><li><p>Strong attention to detail and food presentation.</p></li><li><p>Ability to work efficiently in a fast-paced kitchen environment.</p></li><li><p>Good communication and teamwork skills.</p></li><li><p>Strong organizational and time management abilities.</p></li><li><p>Ability to multitask while maintaining quality standards.</p></li><li><p>Positive attitude with a customer-first mindset.</p></li><li><p>Ability to work under pressure during busy service periods.</p></li></ul><p><strong>What Qualifies You for the Role</strong></p><ul><li><p>High School Diploma or equivalent (Hospitality or Culinary qualification is an advantage).</p></li><li><p>1–3 years' experience in a café, restaurant, commercial kitchen, food retail, or hospitality environment.</p></li><li><p>Previous experience preparing food in accordance with food safety standards.</p></li><li><p>Knowledge of HACCP, Municipality regulations, and food hygiene best practices.</p></li><li><p>Experience working in a fast-paced food service or café environment.</p></li><li><p>Understanding of food preparation, kitchen operations, and stock management.</p></li><li><p>Good communication skills in English (Arabic is an advantage).</p></li><li><p>Ability to work flexible shifts, weekends, and public holidays.</p></li><li><p>Physically capable of standing for extended periods and performing manual kitchen tasks.</p></li></ul><br></li></ul><p></p></section>

About us:We are a leading real estate development company, recognized for delivering exceptional projects globally and setting new benchmarks in the industry.<br>We are seeking a dedicated Customer Service Executive to be the primary point of contact for our clients, ensuring a seamless and positive experience throughout their property journey. This role is crucial in upholding our company's reputation by managing client interactions, resolving issues, and facilitating all post-sale transactional processes with professionalism and efficiency.<br>Key Responsibilities: Client Transaction & Documentation Management:Prepare, manage, and guide clients through all necessary paperwork, including contracts, registrations, cancellations, transfers, and property handover documents. Issue No Objection Certificates (NOCs) for resale transactions and mortgage applications. Ensure all transactions and documentation strictly adhere to company policies and relevant regulatory authorities (e.g., DLD, ADM, ADGM).<br> Customer Inquiry & Relationship Management:Act as the main liaison for all client inquiries via phone, email, Whats App, and in-person meetings. Provide detailed and accurate information on properties, project updates, and company procedures. Proactively conduct follow-up communications to gauge client satisfaction and gather feedback for continuous improvement. Build and maintain strong, long-term client relationships by understanding their needs and providing tailored support.<br> Issue Resolution & Compliance:Address and resolve client complaints and concerns promptly and effectively. Liaise with internal departments (Sales, Finance, Legal, Collections) to find solutions and communicate outcomes to clients. Ensure all customer interactions, issues, and resolutions are accurately logged in the CRM system.<br>Reporting & Cross-Functional Collaboration:Generate regular reports on client issues, trends, and overall satisfaction for management. Collaborate seamlessly with internal teams and external authorities to ensure streamlined operations and a unified client experience. Submit all work to the Customer Care Manager for verification, ensuring accuracy and completeness.<br>Qualifications & Requirements:Bachelor’s degree in business administration, Marketing, or a related field. Fresh graduate or up to 3 years of experience in a customer service role. Experience in UAE real estate is a significant advantage. Language Skills: Fluency in both English and Arabic is required. Proficiency in CRM software and the MS Office suite. Real-estate experience *REQUIRED*<br>Key Competencies & Skills:Exceptional communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. High attention to detail and ability to manage multiple tasks simultaneously. Customer-oriented with a professional, patient, and empathetic demeanor. A strong team player who thrives in a collaborative environment. Adaptable and able to work flexible hours, including weekends if required.<br>What We Offer:Competitive salary and commission-based incentives. A dynamic and professional work environment. Career growth opportunities in a leading real estate firm.<br>If you have the required experience and skills, and you're ready to take on a challenging yet rewarding role, we’d love to hear from you!<br>How to Apply:Send your resume to talent@reportageuae.com with the subject line" Customer Service Specialist."

- To ensure that customer experience with Telesales staff teams in UAE and different COE locations is of a superior nature by continuously monitoring calls and providing feedback and related coaching to frontline liners in order to enhance service quality.<br><br>- To manage the team and ensure that all activities are directed to meeting targets.<br><br>- To develop and implement strategies and objectives as well as set challenging target and ensure that these targets are achieved.<br><br>- To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.<br><br>- University Graduate (preferably with some finance / banking or math’s component).<br><br>- Excellent communication skills.<br><br>- Min 3 years’ experience in a sales / service environmen experience in an add), previous work in a role of Quality Assurance or Service Quality is an added advantage as well.<br><br>- Proven excellent listening skills.<br><br>- Analytical and conscious to detail.<br><br>- Computer literate.<br><br>- Positive attitude.<br><br>- Full knowledge of banks products, process and system information.<br><br>-

<p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate workloads to ensure maximum productivity</li><li>Motivate, coach and develop all team members through planned call monitoring, evaluation sessions, one to one’s, coaching and feedback with remote and side by side monitoring.</li><li>Identify knowledge and skills gaps and work along side the customer service trainer to ensure that training is delivered to the team</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li>It is a mandatory requirement that the applicant has direct experience as a team manager in a customer service environment.</li><li>Excellent communication skills both verbal and written.</li><li>Posses excellent leadership skills.</li><li>A responsible attitude and leads by example</li><li>Ability to work effectively within a team</li></ul><p><br></p>