وظائف مدير سياحة - العين الإمارات

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Join Al-Futtaim Automotive and take the lead as an <strong>Aftersales Manager – Toyota Al Ain</strong>, where you’ll play a pivotal role in shaping exceptional customer journeys and driving operational excellence.</p><p>In this leadership position, you will own the overall performance of the service center—delivering sustainable growth in revenue and profitability, while creating a seamless, high-quality customer experience that reflects Toyota’s global standards. This is your opportunity to lead a high-performing team, influence business outcomes, and make a real impact in one of the region’s most trusted automotive brands.</p><br><p><strong>What You Will Do</strong></p><ul><li><p>Lead and inspire a high-performing aftersales team to consistently achieve revenue, productivity, and profitability targets</p></li><li><p>Drive operational excellence across the service center, ensuring efficiency, quality, and customer satisfaction</p></li><li><p>Champion a customer-first culture, leveraging insights and feedback to improve NPS and retention</p></li><li><p>Oversee branch P&amp;L, identify growth opportunities, and implement strategies to maximize performance</p></li><li><p>Collaborate with internal stakeholders across workshop, parts, CRM, and leadership teams to align on business priorities</p></li><li><p>Build, coach, and develop talent—creating a strong pipeline of future leaders within the business</p></li><li><p>Ensure full compliance with brand standards, HSSE requirements, and operational policies</p></li><li><p>Continuously optimize processes, capacity, and resource utilization to deliver best-in-class service</p></li></ul><br><p><strong>Required Skills to be Successful</strong></p><ul><li><p>Proven leadership experience within automotive aftersales or service operations</p></li><li><p>Strong commercial mindset with hands-on experience managing P&amp;L and delivering growth</p></li><li><p>Deep understanding of dealership aftersales processes and customer lifecycle</p></li><li><p>Data-driven approach with the ability to turn insights into actionable improvements</p></li><li><p>Exceptional stakeholder management and communication skills</p></li><li><p>Passion for developing people and leading high-performance teams</p></li><li><p>Experience driving change and continuous improvement initiatives</p></li><li><p>Strong systems proficiency (ERP/reporting tools)</p></li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>About the Team</strong></p><p>At Toyota Al Ain, you’ll be part of a collaborative, customer-centric environment where excellence is the standard. You will lead a diverse team of professionals committed to delivering exceptional service, supported by Al-Futtaim’s strong legacy, innovation, and commitment to people development.</p><br><p><strong>What Equips You for the Role</strong></p><ul><li><p>Bachelor’s degree in Engineering (Automotive preferred) or Business Management</p></li><li><p>Minimum <strong>10 years’ experience</strong> within automotive dealerships</p></li><li><p>At least <strong>5 years in a leadership role within aftersales/service operations</strong></p></li><li><p>Demonstrated success in driving financial performance and enhancing customer experience</p></li><li><p>Strong coaching, leadership, and team development capabilities</p></li></ul></li></ul><p></p></section>

<ul><li>Develop and implement quality management systems that align with organizational goals and industry standards to ensure consistent product quality.</li><li>Conduct regular audits and assessments of processes and products to identify areas for improvement and ensure compliance with regulatory requirements.</li><li>Lead root cause analysis for product defects and non-conformities, facilitating cross-functional teams to implement corrective actions promptly.</li><li>Train and mentor staff on quality control procedures and best practices, fostering a culture of continuous improvement and accountability.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>6+ Years of experience is required in a manufacturing environment. preferably in composite materials, with quality engineering or management experience as well as quality control and analytical control function.</p></li><li><p>preferably in composite materials, with quality engineering or management experience as well as quality control and analytical control functions.</p></li><li><p>Good knowledge of plant operations.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li>Oversee daily studio operations, ensuring a seamless workflow from project inception to completion, managing resources and timelines effectively.</li><li>Develop and implement operational strategies to optimize efficiency, reduce costs, and enhance overall studio productivity.</li><li>Manage budgets, track expenses, and forecast financial needs, ensuring projects remain within financial parameters.</li><li>Lead and mentor studio staff, fostering a collaborative and high-performing team environment while managing performance.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Bachelor's degree in Business Administration, Arts Management, or a related field, demonstrating a foundational understanding of operational principles.</p></li><li><p>Minimum of 2 years of progressive experience in studio management or a similar operational leadership role within the creative industry.</p></li><li><p>Proven expertise in project management methodologies (e.g., Agile, Waterfall) and proficiency with relevant software (e.g., Asana, Trello, Jira).</p></li><li><p>Demonstrated financial acumen, including budgeting, forecasting, and cost control, with a track record of managing resources effectively.</p></li><li><p>Additional Requirements: Experience in studio rental, event production, podcast, broadcast, and wedding/event coverage. UAE driving license is preferred.</p></li></ul><p></p></section>

<ul><li><p>Lead, motivate, and develop a high-performing sales team to achieve monthly and annual sales targets</p></li><li><p>Drive showroom performance through effective sales planning, coaching, and execution</p></li><li><p>Monitor sales performance and implement action plans to maximize opportunities and profitability</p></li><li><p>Ensure outstanding customer experiences throughout the entire vehicle purchasing journey</p></li><li><p>Coach and support Sales Executives in customer engagement, negotiation, and closing opportunities</p></li><li><p>Manage customer concerns and escalations to maintain high customer satisfaction levels</p></li><li><p>Drive customer retention and loyalty through exceptional service and relationship management</p></li><li><p>Ensure compliance with Toyota and Al-Futtaim sales processes, policies, and standards</p></li><li><p>Utilize sales data and market insights to improve operational and commercial performance</p></li><li><p>Foster a culture of teamwork, accountability, and continuous learning</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's Degree or equivalent qualification</p></li><li><p>Minimum <strong>5 years of sales experience</strong></p></li><li><p>At least <strong>2-3 years of experience in a sales leadership or supervisory role</strong></p></li><li><p>Automotive retail sales experience is highly preferred</p></li><li><p>Strong understanding of sales operations and customer engagement strategies</p></li><li><p>Experience managing team KPIs and business performance targets</p></li><li><p>Strong Microsoft Office proficiency</p></li><li><p>Fluent English communication skills; Arabic is an advantage</p></li></ul>

<ul><li><p>Operational Health & Safety Leadership: Provide expert guidance on Operational Health & Safety, KORE, and Environmental/Regulatory Compliance for RTM & Warehouses. Drive the team to maintain and comply with the ISO requirements. lead the Global Audit Organization, internal and external audit. Manage the high hazard routine and non-routine activities in RTM and warehousing activities. · Regulatory Compliance: Stay abreast of legal, regulatory, and company requirements, and communicate pertinent changes to management and staff. · Road Safety Strategy: Implement and advocate for the GCCB and TCCC Road Safety strategy, spearheading initiatives to reduce casualties and ensure the RTM 3PL vendors aligned with Coca-Cola (KORE) requirements. managed to update the policies and procedures on regular basis. Develop and implement annual RTM safety strategies. · Team Management: Manage Road Safety requirements for field and depot associates, overseeing supervision, training, and motivation. · Performance Monitoring: Monitor and ensure performance aligns with agreed targets and Key performance indicators, efficiently managing PPE and other resources. · Data Analysis: Analyze casualty data and provide insights for casualty reduction policy, strategy, and initiatives. Consolidate the GCCB RTM safety data for monthly, quarterly safety reports. · External Collaboration: Establish and maintain connections with external organizations and agencies, researching ways to minimize casualties. · Stakeholder Collaboration: Collaborate with stakeholders to ensure an integrated approach to casualty reduction. Conduct regular warehouses and route to marker visit. · Safety Index Improvement: Lead efforts to enhance GCCB Fleet Safety Index and conduct warehouse safety assessments. · KPI Monitoring: Monitor and report on RTM Safety KPIs, spearhead digital safety initiatives, and provide staff training on environmental and safety programs.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Education: Degree in Safety, Industrial Hygiene & Environmental Engineering or related.</p></li><li><p>Certifications: Specialist/Diploma in Workplace Safety & Health (WSH), NEBOSH, or IOSH. Training in Fire Fighting and Road Safety.</p></li><li><p>Experience: At least 6-8 years of experience in environmental and safety management, especially in logistics, warehouse and route-to-market, preferably in the food and beverage industry.</p></li><li><p>Additional Requirements:</p><p>o Strong communication and stakeholder management skills</p><p>o One-year experience as full-time CLI/RLI - industrial safety. Alternatively, NIITE PG in Industrial Safety is also acceptable.</p></li></ul>

<ol><li><p>Supervise and coordinate the daily activities of quick service technicians and support staff.</p></li><li><p>Assign work to team members and monitor workflow to ensure timely service delivery.</p></li><li><p>Ensure all services, including oil changes, tire rotation, battery replacement, fluid top-ups, and basic inspections, are completed accurately and efficiently.</p></li><li><p>Monitor service quality and conduct final checks before vehicle handover.</p></li><li><p>Ensure compliance with health, safety, environmental, and company operating procedures.</p></li><li><p>Coach, train, and motivate team members to improve technical skills and customer service.</p></li><li><p>Support technicians in diagnosing and resolving basic service-related issues.</p></li><li><p>Coordinate with Service Advisors to manage customer appointments, walk-ins, and service updates.</p></li><li><p>Monitor workshop productivity, turnaround times, and technician performance.</p></li><li><p>Ensure workshop tools, equipment, and service bays are clean, organized, and properly maintained.</p></li><li><p>Monitor inventory of oils, filters, tires, batteries, and other consumables, and report replenishment requirements.</p></li><li><p>Handle customer concerns professionally and ensure high levels of customer satisfaction.</p></li><li><p>Prepare daily operational reports and support the Service Manager in achieving business objectives.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>With Driving License</p>

<p>Freelance Creative Content Designer & Video Editor</p><p><strong>Project-Based / Freelance | Al Ain, UAE</strong></p><p>We are looking for a highly creative and experienced <strong>Freelance Creative Content Designer & Video Editor</strong> to support the development of a marketing and advertising campaign for an upcoming destination project in Al Ain.</p><p>This role requires more than graphic design. We are looking for someone who can <strong>develop creative concepts, build visual stories, and transform ideas into engaging short-form video and social media content.</strong></p><p>The freelancer will support the project from the <strong>teaser and pre-launch stage through launch and ongoing promotional content.</strong></p><p>Key Responsibilities</p><ul><li><p>Develop creative campaign concepts and visual storytelling ideas.</p></li><li><p>Create <strong>teaser and pre-launch content</strong> that builds curiosity and anticipation.</p></li><li><p>Develop storyboards and visual concepts for short-form videos.</p></li><li><p>Create and edit engaging <strong>Reels and short-form videos</strong> for Instagram, TikTok, Snapchat and other digital platforms.</p></li><li><p>Develop campaign graphics, social media posts, stories and digital advertising materials.</p></li><li><p>Create <strong>motion graphics, animated typography and visual effects</strong> where required.</p></li><li><p>Support the development of campaign <strong>Key Visuals and overall visual direction</strong>.</p></li><li><p>Turn project features, attractions and experiences into engaging visual stories.</p></li><li><p>Create different versions and formats of content for organic social media and paid advertising.</p></li><li><p>Support photography and video-shoot planning, including shot lists and creative direction.</p></li><li><p>Edit and adapt footage provided by the project team when required.</p></li><li><p>Work closely with the project team from concept development through final delivery.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Required Skills & Experience</p><ul><li><p>Strong portfolio in <strong>creative social media campaigns, graphic design and video content</strong>.</p></li><li><p>Proven experience creating <strong>Reels, short-form videos and promotional content</strong>.</p></li><li><p>Strong understanding of <strong>storytelling, teaser campaigns and audience engagement</strong>.</p></li><li><p>Strong graphic design and visual composition skills.</p></li><li><p>Video editing and post-production experience.</p></li><li><p>Experience with tools such as <strong>Adobe Photoshop, Illustrator, Premiere Pro and After Effects</strong>, or equivalent professional software.</p></li><li><p>Motion graphics skills are highly preferred.</p></li><li><p>Good understanding of current social media trends and platform-specific content formats.</p></li><li><p>Ability to develop ideas independently and translate a brief into creative visual content.</p></li><li><p>Ability to work on multiple content formats and meet agreed deadlines.</p></li></ul><p>Preferred Background</p><p>Previous experience in one or more of the following would be an advantage:</p><ul><li><p>Tourism and destination marketing</p></li><li><p>Events and entertainment</p></li><li><p>Family attractions</p></li><li><p>Hospitality</p></li><li><p>Lifestyle campaigns</p></li><li><p>Launch / pre-launch campaigns</p></li><li><p>Outdoor or experiential projects</p></li></ul><p>Location Requirement</p><p><strong>Applicants must currently be based in the UAE.</strong></p><p>The work may be handled remotely for certain tasks; however, the selected freelancer must be <strong>available to visit Al Ain when required</strong> for project meetings, site visits, content planning, photography or video production.</p><p>Applicants based outside the UAE will not be considered for this project.</p><p>Portfolio Requirement</p><p><strong>A relevant portfolio is mandatory.</strong></p><p>Applicants should provide:</p><ul><li><p>Portfolio / Behance / website link</p></li><li><p>Examples of <strong>Reels and short-form videos</strong></p></li><li><p>Examples of graphic design and social media content</p></li><li><p>Examples of campaign concepts or storytelling work, if available</p></li><li><p>Current UAE location</p></li><li><p>Availability</p></li><li><p>Expected freelance / project rate</p></li></ul><p><strong>Applications without a relevant portfolio will not be considered.</strong></p><p>Engagement Type</p><p><strong>Freelance / Project-Based</strong></p><p>The initial engagement will focus on campaign development and content creation, with the possibility of continued collaboration based on project requirements and performance.</p>

<p>The Operations Manager is a full-time, on-site role based in al ain, responsible for overseeing day-to-day operational activities across the company's production and delivery functions — including the WPC, UPVC, Aluminium, Cladding, and Glass departments. This role includes managing production schedules and material availability, coordinating with the measurement, fabrication, and delivery teams, and ensuring timely order completion and delivery to clients. The Operations Manager will monitor production and delivery performance, implement process improvements, and ensure compliance with internal quality and safety policies. The role also involves leading and developing operations and production staff, preparing operational reports, managing budgets, and supporting strategic planning to reduce delays, control costs, and optimize efficiency.</p><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Strong operations management skills, including production scheduling, process optimization, and performance monitoring.</p></li><li><p>Experience with production and delivery coordination, including material/inventory control, supplier management, and order fulfillment.</p></li><li><p>Solid business and commercial acumen, with the ability to analyze data, manage budgets, and support strategic decision-making.</p></li><li><p>Effective leadership and people management skills, with experience coaching production, measurement, and delivery teams.</p></li><li><p>Excellent communication and interpersonal skills for working with internal departments, suppliers, and clients.</p></li><li><p>Proficiency in office productivity tools and ERP or production tracking systems.</p></li><li><p>Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field is preferred.</p></li><li><p>Prior experience in manufacturing, construction materials, or the building products industry in the UAE or GCC region is an advantage.</p></li><li><p>Ability to work on-site in AL- AIN, handle multiple priorities, and adapt to a fast-paced production environment.</p></li></ol>

<p>The Operations Manager is a full-time, on-site role based in al ain, responsible for overseeing day-to-day operational activities across the company's production and delivery functions — including the WPC, UPVC, Aluminium, Cladding, and Glass departments. This role includes managing production schedules and material availability, coordinating with the measurement, fabrication, and delivery teams, and ensuring timely order completion and delivery to clients. The Operations Manager will monitor production and delivery performance, implement process improvements, and ensure compliance with internal quality and safety policies. The role also involves leading and developing operations and production staff, preparing operational reports, managing budgets, and supporting strategic planning to reduce delays, control costs, and optimize efficiency.</p><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Strong operations management skills, including production scheduling, process optimization, and performance monitoring.</p></li><li><p>Experience with production and delivery coordination, including material/inventory control, supplier management, and order fulfillment.</p></li><li><p>Solid business and commercial acumen, with the ability to analyze data, manage budgets, and support strategic decision-making.</p></li><li><p>Effective leadership and people management skills, with experience coaching production, measurement, and delivery teams.</p></li><li><p>Excellent communication and interpersonal skills for working with internal departments, suppliers, and clients.</p></li><li><p>Proficiency in office productivity tools and ERP or production tracking systems.</p></li><li><p>Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field is preferred.</p></li><li><p>Prior experience in manufacturing, construction materials, or the building products industry in the UAE or GCC region is an advantage.</p></li><li><p>Ability to work on-site in AL- AIN, handle multiple priorities, and adapt to a fast-paced production environment.</p></li></ol>

<ul><li><p>Lead, coach and support the service reception team, including Service Advisors, Cost Clerks and Receptionists, to deliver excellent customer service.</p></li><li><p>Create and maintain a customer-centric reception environment aligned with the company’s service values and standards.</p></li><li><p>Ensure accurate customer and vehicle information flow between the reception, workshop and support teams to achieve “Fix Right First Time” and on-time vehicle delivery.</p></li><li><p>Monitor daily service operations, work loading, staff schedules, attendance and shift handovers to ensure smooth and efficient service centre performance.</p></li><li><p>Review customer feedback, complaints and escalations, and work with the Aftersales Manager to implement continuous improvement actions.</p></li><li><p>Drive team performance against operational and financial KPIs, including revenue, margin, Net Promoter Score, customer satisfaction, on-time delivery and Fix Right First Time rates.</p></li><li><p>Maintain a clean, safe and well-organised customer waiting area and service reception in line with 5S and safety standards.</p></li><li><p>Conduct regular team briefings, performance reviews and training plans to support employee engagement, capability and service excellence.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong customer service mindset with the ability to create positive and professional customer experience.</p></li><li><p>Minimum 4-5 years’ experience in customer care, receptionist role, preferably in automotive industry.</p></li><li><p>Proven leadership skills with experience managing frontline or service reception teams. Strong communication, coordination and problem-solving skills.</p></li><li><p>Ability to manage daily operations, work schedules, attendance and team performance in a fast-paced environment.</p></li></ul><br><p><strong>What equips you for the role</strong></p><ul><li><p>Diploma or degree in Mechanical Engineering, Automotive, Hospitality or a related field.</p></li><li><p>More than 5 years’ experience in a Service Supervisor, Service Support Manager or similar frontline leadership role is preferred.</p></li><li><p>At least 3 years’ experience in a customer-facing automotive role.</p></li><li><p>Experience managing teams, improving customer satisfaction and working with operational KPIs.</p></li><li><p>Strong behavioral competencies include analytical thinking, focus, task orientation, communication and teamwork.</p></li><li><p>Proficiency in Microsoft Office applications, including Excel, Word and PowerPoint; knowledge of SAP is an advantage.</p></li><li><p>High attention to detail with the ability to ensure accurate customer, vehicle and service information.</p></li></ul>

<ul><li><p>Sales Volume: Achieve and maintain company sales standards within your assigned area, contributing to Toyota’s reputation for quality and service excellence.</p></li><li><p>Customer Satisfaction: Meet or exceed CSI (Customer Satisfaction Index) and NPS (Net Promoter Score) targets to ensure high customer retention and repeat business.</p></li><li><p>Sales & Prospecting Systems: Follow company sales and prospecting processes to expand the customer base and achieve business objectives.</p></li><li><p>Cash and Credit Control: Adhere to company procedures when handling cash and credit transactions to ensure accuracy and compliance.</p></li><li><p>Continuous Improvement: Stay updated on product knowledge, automotive trends, new features, and selling techniques to enhance performance and customer engagement.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Required Skills to Be Successful</p><ul><li><p>Minimum 1 year of sales experience (automotive experience preferred but not necessary).</p></li><li><p>Strong communication and interpersonal skills.</p></li><li><p>Proven ability to upsell and create customer value.</p></li><li><p>Confident negotiator with excellent influencing skills.</p></li><li><p>Fluent in English and Arabic (preferred).</p></li></ul><p>About the Team</p><p>You’ll join a dynamic, customer-focused, and target-driven sales team that values teamwork, professionalism, and a winning attitude.</p><p>Working closely with your Branch Manager and fellow Sales Executives, you’ll help deliver Toyota’s promise of quality and reliability to every customer in Abu Dhabi.</p><p>What Equips You for the Role</p><ul><li><p>UAE National with family book (Emirati).</p></li><li><p>Diploma or Degree preferred (but passion and drive matter most).</p></li><li><p>Minimum 1 year of retail sales or customer service experience.</p></li><li><p>Excellent relationship-building and negotiation skills.</p></li><li><p>Calm under pressure and a proactive problem-solver.</p></li><li><p>Must hold a valid UAE driver’s license.</p></li><li><p>Knowledge or interest in automobiles is a plus!</p></li></ul></li></ul>

<p><strong>Fleet Supervisor – Al Ain - BILINGUAL</strong></p><p><strong>Salary: 3,500 to 4,500AED based on experience</strong></p><p><strong>Accommodation: Provided or plus allowance</strong></p><p><strong>Ticket Allowance: Yearly for self only</strong></p><p><strong>Health and Life Insurance: For self only</strong></p><p><br></p><p><strong>Role Purpose</strong></p><p>The purpose of this role is to manage and coordinate administrative functions related to the organization's vehicle fleet from creating vehicles profile in the system throughout the vehicle lifecycle and maintain the insurance and registration record supporting the Fleet Supervisors in optimizing fleet operations.</p><p><br></p><p><strong>Operations & Drivers Management</strong></p><p>Manage a team of 12 Drivers; provide training, create team schedule and direct team errands to meet the daily and ad hoc requirements of the company, owners and his family and guests.</p><p>Act as the point of contact for Dubai Vehicle Fleet Operation.</p><p><br></p><p><strong>Vehicle Record Management</strong></p><p>· Create all vehicles portfolio in ERP/FOCUS ensuring all compulsory fields are completed (model, colour, make, kilometres, value, etc.) and photos are uploaded.</p><p>· Maintain and update any change in the vehicle status such as transfer, sale, scrap, etc.</p><p>· Upload car registration and insurance renewals (collecting data from respective Fleet Supervisors).</p><p>· Work closely with the ERP Specialist to enhance the reporting standard as per management requirement.</p><p><br></p><p><strong>Registration & Compliance</strong></p><p>· Ensure Dubai Registered vehicles registrations and insurance are renewed on time.</p><p>· Validate monthly reconciliation of vehicles insurance invoices.</p><p>· Register newly purchased vehicles and complete all necessary procedures for compliance with UAE regulations.</p><p>· Ensure safety and compliance with company policies and authority requirements.</p><p><br></p><p><strong>Documentation & Reporting</strong></p><p>· Maintain both physical and digital records of all vehicles, including registration, insurance, fines, and maintenance details.</p><p>· Submit weekly and monthly reports to the Line Manager and Finance Department as required.</p><p><br></p><p><strong>Fines & Compliance Monitoring</strong></p><p>· Monitors cars/drivers traffic fines, generate fine detailed reports on fines, including violator name, amount, vehicle number, and date of the incident and update HR accordingly before the payroll cut-off date.</p><p>· Coordinate with family representatives to settle their fines and update the Finance Department on family fine settlements.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education & Background</strong></p><p>Bachelor’s degree in business or equivalent.</p><p>2+ years of experience in Fleet Operations, Administration, Logistics, Operations or a related field.</p><br/><p><strong>Skills</strong></p><p>• Strong organizational and multitasking skills</p><p>• Excellent communication and interpersonal skills</p><p>• Excellent team management skills</p><p>• Proficient in Microsoft Office (Excel, Word, Outlook)</p><p>• Good problem-solving skills</p><p>• Good report writing skills.</p>

<ol><li><p>COMPLETING THE JOB ASSIGNED IN TIME RELATED TO SYRUP ROOM AND WTP.</p></li><li><p>EFFECTIVE & APPROPRIATE RECORDKEEPING AND COMMUNICATION</p></li><li><p>EFFECTIVE USAGE OF SUGAR IN SYRUP PREPARATION</p></li><li><p>MAINTAINING GMP AND FOLLOW SOP</p></li><li><p>NO MISTAKES IN SYRUP PREPARATION</p></li><li><p>AVOID WORKPLACE ACCIDENT, USE PPE AND FOLLOW ENVIRONMENT REQUIREMENT.</p></li><li><p>MAINTAIN REQUIRED PERSONAL HYGIENE PRACTICES.</p></li><li><p>AID IN HOUSEKEEPING AND 5S AUDIT TO ENSURE CONTINUAL IMPROVEMENT IN HOUSEKEEPING, QUALITY & FOOD SAFETY SYSTEM.</p></li><li><p>PERFORM ASSIGNED DUTIES BY THE LINE CHEMISTS / SENIOR CHEMISTS / QSE MANAGER WITHIN A GIVEN TIME FRAME.</p></li><li><p>BE FLEXIBLE IN YOUR JOB FUNCTION AND PERFORM ANY OTHER REASONABLE DUTIES AND RESPONSIBILITIES WHICH MAY BE ASSIGNED TO YOU IN ORDER TO MEET BUSINESS DEMANDS AND GUEST SERVICE NEEDS.</p></li><li><p>MAINTAINS SAFE AND HEALTHY WORKING ENVIRONMENT BY ESTABLISHING, FOLLOWING AND ENFORCING STANDARDS AND PROCEDURES, COMPLYING WITH KORE AND LEGAL REGULATIONS.</p></li><li><p>CONTRIBUTING TO TEAM EFFORT BY ACCOMPLISHING RELATED RESULTS AS NEEDED.</p></li><li><p>ENSURE QUALITY RESULTS IN REGISTERED QA FORMS WERE INPUT IDENTICALLY INTO THE IN-PROCESS SAP SYSTEM.</p></li><li><p>RESPONSIBLE FOR PRODUCT & PACKAGING QUALITY ISSUE, HYGIENE & 5S IMPLEMENTATION</p></li></ol><p><strong>Desired Candidate Profile</strong></p><p>Knowledge & Skills : Competent to KORE and Local requirement. Adopts to improving business needs Competencies : Execute and implementation of KORE and Local requirement</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ol><li><p>To attend to the customer clarifications with regard to billing.</p></li><li><p>To ensure that the patients with request forms are immediately attended.</p></li><li><p>To ensure that the patients are duly informed about the estimated cost of the investigations before generating the bill.&nbsp;</p></li><li><p>To ensure that the bills are generated as per the prescribed tariffs and bill mode.</p></li><li><p>To ensure that the due authorizations are available for the credit, free, discounts, refunds, staff, cancelled and pending bills.&nbsp;</p></li><li><p>To be responsible for any short / excess/ non billing.</p></li><li><p>To ensure that the signature of the patients are obtained in the refund slips in case of refunds.&nbsp;</p></li><li><p>To ensure that the collections are duly remitted along with the summary and internal receipts for the same are obtained.</p></li><li><p>&nbsp; To be responsible for the proper maintenance of the records.</p></li><li><p>&nbsp; To ensure that no cheques are received without due authorizations from the billing Manager.</p></li><li><p>&nbsp; &nbsp;Any other responsibility as deemed fit from time to time by the Management.&nbsp;</p></li></ol><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Qualification: Plus two.</p></li><li><p>Experience: Can be trained.</p></li><li><p>Skill set: &nbsp;Active and good inter personal skills.</p></li><li><p>Excellent command of oral and written English; Arabic desirable but not mandatory. &nbsp;</p></li></ul><p></p></section>

<p>The Workshop Coordinator is responsible for coordinating all workshop activities related to the maintenance and repair of the company’s fleet of heavy-duty trucks, trailers, vans, and Material Handling Equipment (MHE). This role ensures smooth scheduling, proper documentation, spare parts management, and communication between mechanics, drivers, and management. The position plays a vital role in minimizing vehicle downtime, ensuring compliance with UAE regulations, and supporting seamless FMCG distribution operations.</p><br><ul><li><p>Plan and schedule preventive and corrective maintenance for all fleet vehicles and MHE in coordination with operations.</p></li><li><p>Ensure timely servicing of vehicles to reduce breakdowns and maximize availability.</p></li><li><p>Maintain workshop job cards, track progress, and update relevant stakeholders.</p></li><li><p>Prioritize repair works based on operational urgency and fleet requirements.</p></li><li><p>Assist in monitoring vehicle performance, identifying recurring issues, and escalating to the Fleet & Workshop Manager.</p></li><li><p>Ensure that mechanics and technicians follow standard repair procedures and safety protocols.</p></li><li><p>Arrange recovery assistance for breakdowns in coordination with drivers and transport teams.</p></li><li><p>Receive spare parts requests from workshop supervisors/mechanics and verify against approved job cards/work orders.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>3–5 years of experience in workshop coordination, fleet, or transport operations (preferably FMCG or logistics).</p></li><li><p>Hands-on experience with workshop documentation and fleet management systems.</p></li><li><p>Experience in heavy-duty trucks, trailers, and MHE maintenance & service.</p></li><li><p>Proficiency in MS Office and Fleet/Workshop Management Systems (ERP/FMS).</p></li></ul>

<p>The Document Controller manages, maintains, and controls all project and corporate documents to ensure accuracy, traceability, and compliance with company procedures and project requirements. The role supports effective document flow between internal teams, consultants, clients, and contractors within a construction environment. The ideal candidate will have strong experience managing documentation for civil building projects, ensuring all project records and communications are well managed in accordance with UAE & ISO standards. </p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Manage the receipt, distribution, tracking, and archiving of all project documents, including drawings, material submittals, inspection requests, correspondence, and reports.</p></li><li><p>Ensure documents are filed and version-controlled correctly, and remove obsolete documents per company procedures.</p></li><li><p>Maintain an up-to-date log of all incoming and outgoing documents and ensure timely submission to consultants, clients, and authorities.</p></li><li><p>Coordinate with project teams, consultants, and subcontractors to ensure proper document flow and compliance.</p></li><li><p>Prepare transmittals, maintain records of submittals and approvals, and generate periodic reports.</p></li><li><p>Ensure compliance with project document control procedures and ISO standards.</p></li><li><p>Assist in preparing documents for project handover and final submission.</p></li><li><p>Manage electronic filing systems and platforms (If applicable).</p></li><li><p>Coordinate with project teams, planning, QA/QC, and commercial departments.</p></li><li><p>Collect, review, and consolidate daily/weekly/monthly timesheets for the projects staff.</p></li><li><p>Track working hours, overtime, leave, and absences in line with company policy, and maintain timesheet records and reports for audit and project cost control purposes.</p></li><li><p>Support site teams with printing, distributing, and updating drawings and documents as required.</p></li><li><p>Maintain records of office and project inventory, including stationery, tools, PPE, and equipment.</p></li><li><p>Track issuance and return of items, ensuring accountability and proper documentation.</p></li><li><p>Maintain the UpToDate site visitors' logbook for records.</p></li><li><p>Provide general administrative support to project and head-office teams as required.</p></li><li><p>Additional responsibilities as assigned by the line manager.</p></li></ul>

<p>Key Responsibilities</p><ul><li><p>Manage and maintain all FM documents, records, contracts, reports, drawings, certificates, and technical documents.</p></li><li><p>Maintain an accurate Document Register and ensure proper document control, revision, approval, and distribution.</p></li><li><p>Coordinate daily FM activities between the FM team, contractors, tenants, and management.</p></li><li><p>Register, monitor, and follow up on Work Orders until completion and closure.</p></li><li><p>Coordinate and monitor the Preventive Maintenance (PPM) schedule and ensure required reports are submitted.</p></li><li><p>Follow up with contractors on outstanding works, service requests, corrective actions, and contractual obligations.</p></li><li><p>Maintain and update the Contractor, Contract, Asset, Warranty, and Certificate Registers.</p></li><li><p>Monitor expiry dates of contracts, insurance policies, licenses, certificates, warranties, and statutory documents.</p></li><li><p>Coordinate RFQs, quotations, LPOs, invoices, and supporting documents with Procurement and Finance.</p></li><li><p>Prepare the required documents to maintain Daily, Weekly, and Monthly FM Reports.</p></li><li><p>Collect and maintain data required for KPIs, SLAs, and FM performance reports.</p></li><li><p>Coordinate meetings with contractors and prepare Minutes of Meetings (MOM) and action trackers.</p></li><li><p>Maintain an Outstanding Works / Action Tracker and follow up until all actions are closed.</p></li><li><p>Ensure proper filing and availability of O&M Manuals, As-Built Drawings, warranties, inspection reports, and equipment records.</p></li><li><p>Support the Manager in preparing audits, inspections, management reports, and operational documentation.</p></li></ul><p>Education</p><ul><li><p>Diploma or Bachelor’s degree in Facilities Management, Business Administration, Account, IT.</p></li><li><p>4-5 years of relevant experience.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>Essential Skills</p><ul><li><p>Excellent Microsoft Excel, Word skills and Power Point.</p></li><li><p>Good knowledge of Document Control systems and document registers.</p></li><li><p>Ability to maintain trackers, logs, records, and databases accurately.</p></li><li><p>Good understanding of FM operations, preventive maintenance, work orders, and service contracts.</p></li><li><p>Strong follow-up and coordination skills.</p></li><li><p>Good communication skills with contractors, suppliers, technicians, and management.</p></li><li><p>Ability to prepare professional reports, MOMs, and presentations.</p></li><li><p>Good knowledge of KPIs and SLAs.</p></li><li><p>Strong attention to detail and document accuracy.</p></li><li><p>Good time management and organizational skills.</p></li><li><p>Ability to manage multiple tasks and meet deadlines.</p></li><li><p>Good written and spoken English; Arabic is an advantage.</p></li><li><p>Experience with CAFM/CMMS systems is highly desirable.</p></li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>About the Role</strong></p><p>The Exile is seeking an experienced and highly motivated Operations Manager to lead the daily operations of our premium Coffee, Food and Entertainment destination in Al Ain, UAE.</p><p>This is not a traditional café management role. The successful candidate will oversee a unique hospitality concept combining specialty coffee, quality food, immersive entertainment and exceptional customer service.</p><p><strong>Roles &amp; Responsibilities</strong></p><ul><li><p>Lead and manage all daily business operations.</p></li><li><p>Maintain exceptional service standards across Coffee, Food and Entertainment.</p></li><li><p>Ensure compliance with company SOPs, health and safety requirements, cleanliness standards and operational procedures.</p></li><li><p>Monitor opening and closing procedures.</p></li><li><p>Recruit, train, coach and develop employees.</p></li><li><p>Prepare staff schedules and manage workforce requirements efficiently.</p></li><li><p>Build a positive, accountable and high-performance workplace culture.</p></li><li><p>Conduct performance reviews and regular coaching sessions.</p></li><li><p>Resolve customer concerns professionally and improve guest satisfaction.</p></li><li><p>Monitor customer feedback and online reviews.</p></li><li><p>Achieve monthly sales and profitability targets.</p></li><li><p>Monitor food, beverage, labour and operational costs.</p></li><li><p>Maintain inventory accuracy and oversee purchasing activities.</p></li><li><p>Reduce waste and identify opportunities to improve operational efficiency.</p></li><li><p>Prepare weekly and monthly reports covering sales, costs, inventory, customer feedback, team performance and KPIs.</p></li></ul><p><strong>What We Offer</strong></p><ul><li><p>Competitive salary based on experience.</p></li><li><p>Performance-based incentives.</p></li><li><p>Career advancement and professional development opportunities.</p></li><li><p>The opportunity to lead one of Al Ain’s most distinctive hospitality concepts.</p></li><li><p>A dynamic and ambitious working environment.</p></li></ul><p><strong>How to Apply</strong></p><p>Candidates must complete the application through The Exile’s official recruitment portal:</p><p><u>https://theexile-ops.replit.app/apply/e3ee255b9a884df38be2d27e4574fac0</u></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p></p><ul><li><p>Bachelor’s degree in Hospitality Management, Business Administration or a related field.</p></li><li><p>Minimum of five years of management experience in cafés, restaurants, hotels or hospitality businesses.</p></li><li><p>Proven experience leading a team of at least 15 employees.</p></li><li><p>Strong understanding of hospitality operations and customer experience.</p></li><li><p>Experience in P&amp;L management, budgeting, cost control and inventory management.</p></li><li><p>Ability to monitor KPIs and make data-driven decisions.</p></li><li><p>Strong leadership, communication, organisation and problem-solving skills.</p></li><li><p>Experience with POS systems; Foodics experience is an advantage.</p></li><li><p>Fluent English is required; Arabic is an advantage.</p></li><li><p>Must be able to work on-site in Al Ain.</p></li><li><p>Experience in specialty coffee, premium dining, entertainment venues, multi-branch operations or opening new locations is preferred.</p></li></ul><p></p></section>

<ul><li><p>Join Al-Futtaim Automotive and take the lead as an <strong>Aftersales Manager – Toyota Al Ain</strong>, where you’ll play a pivotal role in shaping exceptional customer journeys and driving operational excellence.</p><p>In this leadership position, you will own the overall performance of the service center—delivering sustainable growth in revenue and profitability, while creating a seamless, high-quality customer experience that reflects Toyota’s global standards. This is your opportunity to lead a high-performing team, influence business outcomes, and make a real impact in one of the region’s most trusted automotive brands.</p><br><p><strong>What You Will Do</strong></p><ul><li><p>Lead and inspire a high-performing aftersales team to consistently achieve revenue, productivity, and profitability targets</p></li><li><p>Drive operational excellence across the service center, ensuring efficiency, quality, and customer satisfaction</p></li><li><p>Champion a customer-first culture, leveraging insights and feedback to improve NPS and retention</p></li><li><p>Oversee branch P&L, identify growth opportunities, and implement strategies to maximize performance</p></li><li><p>Collaborate with internal stakeholders across workshop, parts, CRM, and leadership teams to align on business priorities</p></li><li><p>Build, coach, and develop talent—creating a strong pipeline of future leaders within the business</p></li><li><p>Ensure full compliance with brand standards, HSSE requirements, and operational policies</p></li><li><p>Continuously optimize processes, capacity, and resource utilization to deliver best-in-class service</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Required Skills to be Successful</strong></p><ul><li><p>Proven leadership experience within automotive aftersales or service operations</p></li><li><p>Strong commercial mindset with hands-on experience managing P&L and delivering growth</p></li><li><p>Deep understanding of dealership aftersales processes and customer lifecycle</p></li><li><p>Data-driven approach with the ability to turn insights into actionable improvements</p></li><li><p>Exceptional stakeholder management and communication skills</p></li><li><p>Passion for developing people and leading high-performance teams</p></li><li><p>Experience driving change and continuous improvement initiatives</p></li><li><p>Strong systems proficiency (ERP/reporting tools)</p></li></ul><br><p><strong>About the Team</strong></p><p>At Toyota Al Ain, you’ll be part of a collaborative, customer-centric environment where excellence is the standard. You will lead a diverse team of professionals committed to delivering exceptional service, supported by Al-Futtaim’s strong legacy, innovation, and commitment to people development.</p><br><p><strong>What Equips You for the Role</strong></p><ul><li><p>Bachelor’s degree in Engineering (Automotive preferred) or Business Management</p></li><li><p>Minimum <strong>10 years’ experience</strong> within automotive dealerships</p></li><li><p>At least <strong>5 years in a leadership role within aftersales/service operations</strong></p></li><li><p>Demonstrated success in driving financial performance and enhancing customer experience</p></li><li><p>Strong coaching, leadership, and team development capabilities</p></li></ul></li></ul>