وظائف موظف حجز تذاكر طيران - الفجيرة الإمارات

<ol><li><p>Monitor and coordinate daily airside operations during assigned shifts to ensure compliance with applicable safety and operational requirements.</p></li><li><p>Conduct regular inspections of aprons, taxiways, aircraft stands, service roads, and other designated airside areas to identify hazards, deficiencies, and non-compliance.</p></li><li><p>Coordinate aircraft stand allocation and support aircraft movements in liaison with the Operations Control Centre (OCC), Air Traffic Control (ATC), and relevant airport stakeholders.</p></li><li><p>Respond to and appropriately escalate airside incidents, including Foreign Object Debris (FOD), fuel spills, equipment failures, obstructions, and other operational hazards.</p></li><li><p>Supervise and liaise with ground handling agents, fueling companies, maintenance teams, and other relevant service providers to support safe and efficient aircraft turnaround operations.</p></li><li><p>Enforce applicable airside safety requirements, including vehicle permits, staff airside passes, PPE compliance, and airside driving regulations.</p></li><li><p>Maintain accurate shift logs, incident reports, inspection checklists, and other required operational records.</p></li><li><p>Support emergency response coordination and act as an initial responder on the airside until the relevant emergency services arrive.</p></li><li><p>Facilitate effective communication and coordination between security, airlines, maintenance, ground handling, OCC, ATC, and other stakeholders involved in aircraft and airside operations.</p></li><li><p>Escalate significant operational, safety, and compliance matters to the Supervisor or appropriate management level.</p></li><li><p>Ensure activities within the assigned area are conducted in accordance with applicable airport procedures, GCAA requirements, ICAO standards, and established safety protocols.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>A qualified aviation or airport operations professional with a Bachelor’s degree in Aviation, Aviation Management, Airport Management, Airport Operations, or a related aviation discipline.</p></li><li><p>Minimum<strong> </strong>3 years of relevant experience in airport or airside operations, preferably within an airport environment.</p></li><li><p>Practical understanding of airside operations, aircraft turnaround activities, apron operations, aircraft stand management, and airport safety procedures.</p></li><li><p>Knowledge of applicable GCAA and ICAO requirements relating to airport and airside operations.</p></li><li><p>Strong situational awareness with the ability to identify operational hazards and respond appropriately to time-sensitive situations.</p></li><li><p>Demonstrated ability to coordinate effectively with OCC, ATC, airlines, ground handling, security, maintenance, and other airport stakeholders.</p></li><li><p>Strong communication, coordination, decision-making, and problem-solving skills.</p></li><li><p>Ability to remain calm and exercise sound judgment during operational incidents and emergency situations.</p></li><li><p>Strong commitment to safety, regulatory compliance, operational discipline, and service continuity.</p></li><li><p>Professional, accountable, safety-conscious, and able to work effectively both independently and as part of a multidisciplinary airport operations team.</p></li></ol>

<ol><li><p>Deliver classroom, practical, simulator and on-the-job training sessions to airport personnel in accordance with approved curricula and lesson plans</p></li><li><p>Conduct Training Needs Analysis (TNA) across departments to identify competency gaps and develop the annual training plan and training matrix</p></li><li><p>Ensure training programmes comply with GCAA CAR AGA requirements (including CAR Part TRG) and support the maintenance of the approved Aerodrome Training Programme</p></li><li><p>Assess trainee performance through tests, observations and practical evaluations, and provide constructive feedback</p></li><li><p>Prepare and update training materials, ensuring alignment with regulatory and airport requirements</p></li><li><p>Maintain audit-ready training records and evidence (attendance, assessments, certificates) and support regulatory audits and inspections</p></li><li><p>Report trainee progress, deficiencies and training issues to the Head of HR and Training. </p></li><li><p>Support continuous improvement through feedback on training programmes, materials and methodologies</p></li><li><p>Participate in instructor standardization sessions, refresher training and quality assurance reviews</p></li><li><p>Stay current with ICAO/GCAA regulatory changes, airport procedures and industry best practices</p></li></ol><p><strong>Desired Candidate Profile</strong></p><br><ol><li><p>Minimum 5–8 years of experience in airport operations or aviation training</p></li><li><p>In-depth knowledge of ICAO and GCAA regulations, including CAR AGA and aerodrome training requirements (CAR Part TRG)</p></li><li><p>Demonstrated experience conducting Training Needs Analysis and building annual training plans/training matrices</p></li><li><p>Proven experience in curriculum development and training delivery</p></li><li><p>Experience preparing training records and evidence for regulatory audits (GCAA or equivalent CAA) an advantage</p></li><li><p>Certified instructor (Train the Trainer / Classroom Instructor Techniques or equivalent) preferred</p></li></ol>

<ul><li><p>Develop, implement and maintain the RFFS training and proficiency check programme in line with GCAA CAR-AGA requirements</p></li><li><p>Plan and deliver initial, recurrent and refresher training for all RFFS personnel</p></li><li><p>Conduct proficiency assessments and maintain accurate training and competency records</p></li><li><p>Ensure training meets GCAA, ICAO and national regulatory requirements, and support regulatory audits and inspections</p></li><li><p>Review and update training material, lesson plans and assessment methods in line with regulatory changes and industry best practice</p></li><li><p>Plan and evaluate live fire, practical and emergency exercises</p></li><li><p>Identify training needs and support the development of RFFS staff, including supervisors and new joiners</p></li><li><p>Liaise with the GCAA, internal departments and external training providers</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Recognised qualifications in RFFS management, emergency management or a related field</p></li><li><p>Proven experience in a supervisory or managerial role within an aviation RFFS or equivalent emergency services environment</p></li><li><p>Instructor and assessor qualifications in developing and delivering training programmes and proficiency assessments, with an understanding of adult learning principles and assessment methods</p></li><li><p>Sound knowledge of GCAA regulations, ICAO SARPs, national regulations and industry best practice for RFFS operations and training</p></li><li><p>Strong communication, reporting and record-keeping skills</p></li><li><p>Fluent in English; Arabic is an advantage</p></li><li><p>UAE aviation experience and familiarity with GCAA CAR-AGA is preferred</p></li></ul>

<ol><li><p>Lead the implementation, maintenance and continuous improvement of the Quality Management System (QMS/IMS) across all airport departments, reporting to the Director – Compliance</p></li><li><p>Manage the internal quality audit programme, ensuring conformity with the Aerodrome/SMS Manual, GCAA regulations and associated documentation</p></li><li><p>Monitor operational activities for procedural compliance and oversee completion of corrective and preventive actions (CAPA)</p></li><li><p>Produce and maintain quality documentation including the IMS Manual, policies and procedures</p></li><li><p>Conduct Management Reviews and communicate QHSE results across the organisation</p></li><li><p>Advise the Accountable Executive on quality, environmental and occupational health & safety matters</p></li><li><p>Monitor quality indicators through statistical analysis to identify existing and potential problems</p></li><li><p>Ensure quality assurance for aeronautical data and data traceability in accordance with GCAA requirements</p></li><li><p>Supervise and develop the compliance (Quality & HSE) team, setting performance standards and improvement plans</p></li><li><p>Support quality certifications and regulatory audits in line with ISO standards and GCAA requirements</p></li><li><p>Participate in overall business strategy and present the organisation positively to stakeholders and regulators</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Bachelor's degree in Business Administration, Aviation Management or related field; advanced degree or certification in Quality/Safety preferred</p></li><li><p>Minimum 5–8 years of QHSE experience, preferably in aviation, airports or ground handling</p></li><li><p>Trained and experienced in safety and quality management systems, auditing, ISO standards (9001/14001/45001) and IATA standards; lead auditor certification an advantage</p></li><li><p>Familiar with the GCAA regulatory framework (CAR/CAAP/GM), including the State Safety Programme / Aerodrome SMS (CAR Part X), Aerodrome Certification Process (CAAP 30) and Aerodrome Projects (CAAP 5)</p></li><li><p>Strong leadership, communication and stakeholder management skills, with experience presenting to regulators and executive management</p></li><li><p>Analytical mindset with experience using quality indicators and statistical analysis for continuous improvement</p></li></ol>

<ul><li>Welcome guests with a warm and engaging demeanor, ensuring a memorable first impression.</li><li>Address guest inquiries and concerns promptly, demonstrating exceptional problem-solving skills to enhance guest satisfaction.</li><li>Process payments, manage billing inquiries, and handle cash transactions accurately to maintain financial integrity.</li><li>Assist in managing guest reservations, modifications, and cancellations while maintaining updated records in the system.</li><li>Handle guest complaints with empathy and professionalism, aiming for swift resolutions to maintain positive relationships.</li><li>Conduct regular follow-ups with guests during their stay to ensure their needs are met and gather feedback for continuous improvement.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Fluency in English is essential, with additional languages considered a strong asset to cater to diverse guests.</li><li>Exceptional interpersonal skills to communicate effectively with guests and team members alike, fostering a collaborative environment.</li><li>Strong organizational skills, capable of multitasking and prioritizing tasks in a fast-paced environment.</li><li>A friendly, approachable personality that exudes positivity and genuine care for guest experiences.</li></ul>