وظائف موظف حجز تذاكر طيران - رأس الخيمة الإمارات

<strong>Job Description<br><br></strong><strong>Exceptional Hospitality Starts with You<br><br></strong>As a Reservations Agent, you are responsible for accurately recording and processing reservations while maximizing room sales through proactive selling and up-selling techniques, ensuring every interaction reflects the light and warmth of Hilton hospitality<br><br><strong>Responsibilities<br><br></strong>Here's what you'll do during a typical day:<br><br><ul><li>Assist guests with reservations: Provide friendly and professional assistance with reservation enquiries, bookings, amendments, and cancellations, ensuring a smooth guest experience.</li><li>Maximize room sales: Identify opportunities to increase hotel revenue through proactive selling and up-selling while recommending suitable room types, packages, and offers.</li><li>Ensure reservation accuracy: Review and process reservations carefully, ensuring guest details, rates, preferences, and special requirements are correctly recorded and communicated.</li><li>Maintain guest service standards: Respond promptly to guest inquiries and requests, providing personalized service that reflects the light and warmth of Hilton hospitality.</li><li>Uphold brand and hotel standards: Follow Hilton brand standards, reservation procedures, credit policies, and hotel guidelines while maintaining accurate records and a professional work environment.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>What It Takes to Make the Stay<br><br></strong>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of <strong>Hospitality</strong>. Acting with <strong>Integrity</strong> and always doing the right thing. Inspiring others through <strong>Leadership</strong>. A belief that <strong>Teamwork</strong> drives the best outcomes. A sense of <strong>Ownership</strong> and accountability. And a focus on the <strong>Now</strong>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br><strong>The Following Capabilities And Qualifications Would Be Advantageous<br><br></strong><ul><li>Passionate about delivering exceptional guest experiences.</li><li>Demonstrates integrity and professionalism at all times.</li><li>Works with a sense of urgency and discipline.</li><li>Excellent command of written and spoken English.</li><li>Bachelor’s degree in Hospitality Management or a similar/relevant field.</li><li>Minimum of 1 year of experience in hospitality, reservations, or a similar role.<br><br></li></ul><strong>About The Team<br><br></strong><strong>How We’ll Help You Thrive<br><br></strong><strong>Benefits<br><br></strong>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br><ul><li>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</li></ul>

<strong>Job Description<br><br></strong><strong>Exceptional Hospitality Starts with You<br><br></strong><strong>Responsibilities<br><br></strong>Here's what you'll do during a typical day:<br><br><strong>Essential Functions<br><br></strong><ul><li>Responding to all enquiries in a highly professional &amp; personalized manner.</li><li>Reservations Agent should be offering the most suitable room types and curate the experience based on guest preference.</li><li>Answer both internal /external calls as per Brand standard and FORBES.</li><li>Should know and able to describe the booking terms and policies for various packages.</li><li>Ensure that all reservations requests are processed with quality along with all information obtained should be updated and shared with relevant department.</li><li>Handle modification or cancellation enquiries from guests and partners. </li><li>Building and maintain strong relationship with partners, regular bookers, repeater.</li><li>Performing Quality checks on arrivals and Reservations entered previous day to ensure that all necessary information’s including billing, VIP levels, preference, act updated as per Standard.</li><li>Upselling Higher room types.</li><li>Review No-show and Late cancellation and action accordingly. Understand the business trends and take calculated risks when required.</li><li>Handle all incoming emails related to reservation promptly as per standard response time.</li><li>Up to date knowledge about the ongoing promotions and hotel offerings provide accurate and efficient information to guests.</li><li>Record keeping of all reservations correspondence including complimentary/ HU Forms, LPO’s, Voucher stays etc.</li><li>Follow-up payments for reservation which require prepayments. Eg. Advance Deposits, Travel agent reservations with cash payment basis.</li><li>Resolve guest issues –and act as point of contact. In case of escalation needed, should be done immediately.</li><li>Closely work with commercial team and participate in business meeting whenever needed.</li><li>Handle Group reservations (If applicable) including creation of SRP’s, Group Master, rooming list, build package.</li><li>Brief understanding and process of Package elements and distributions.</li><li>Collaborate with other departments including Front Office, Commercial, and Finance etc. to </li><li>Keep open communication with the Reservations Manager and proactively highlight any operational challenge, guest complaints, initiates etc.<br><br></li></ul><strong>Supportive Functions<br><br></strong>In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.<br><br><ul><li>Assists office in any other administrative duties as needed. </li><li>Prepares reports as required. </li><li>Attends training and meeting as required.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>What It Takes to Make the Stay<br><br></strong>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br><ul><li>Ability to read, listen and communicate effectively in English. </li><li>Ability to access, read and accurately input information using a moderately complex computer system. </li><li>Ability to effectively deal with both internal and external customers, some requiring high levels of patience, tact and diplomacy. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.<br><br></li></ul><strong>About Us<br><br></strong><strong>Join an Award-Winning Workplace Culture<br><br></strong>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

<p><h4>Exceptional hospitality starts with you</h4> <p>Here's what you'll do during a typical day:</p> <h4>Essential functions</h4> <ul> <li>Responding to all inquiries in a highly professional and personalized manner.</li> <li>Reservations agent should be offering the most suitable room types and curate the experience based on guest preference.</li> <li>Answer both internal and external calls as per brand standard and FORBES.</li> <li>Should know and be able to describe the booking terms and policies for various packages.</li> <li>Ensure that all reservation requests are processed with quality along with all information obtained; this should be updated and shared with relevant departments.</li> <li>Handle modification or cancellation inquiries from guests and partners.</li> <li>Build and maintain strong relationships with partners, regular bookers, and repeat customers.</li> <li>Perform quality checks on arrivals and reservations entered the previous day to ensure that all necessary information including billing, VIP levels, and preferences are updated as per standard.</li> <li>Upsell higher room types.</li> <li>Review no-shows and late cancellations and act accordingly. Understand the business trends and take calculated risks when required.</li> <li>Handle all incoming emails related to reservations promptly as per standard response time.</li> <li>Maintain up-to-date knowledge about ongoing promotions and hotel offerings to provide accurate and efficient information to guests.</li> <li>Record keeping of all reservation correspondence including complimentary/HU forms, LPOs, voucher stays, etc.</li> <li>Follow up on payments for reservations which require prepayments, e.g., advance deposits, travel agent reservations with cash payment basis.</li> <li>Resolve guest issues and act as point of contact. In case escalation is needed, it should be done immediately.</li> <li>Work closely with the commercial team and participate in business meetings whenever needed.</li> <li>Handle group reservations (if applicable) including creation of SRPs, group master, rooming list, and build packages.</li> <li>Have a brief understanding and process of package elements and distributions.</li> <li>Collaborate with other departments including front office, commercial, and finance.</li> <li>Keep open communication with the reservations manager and proactively highlight any operational challenges, guest complaints, initiatives, etc.</li> </ul> <h4>Supportive functions</h4> <p>In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.</p> <ul> <li>Assist office in any other administrative duties as needed.</li> <li>Prepare reports as required.</li> <li>Attend training and meetings as required.</li> </ul> <h4>What it takes to make the stay</h4> <p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:</p> <ul> <li>Ability to read, listen, and communicate effectively in English.</li> <li>Ability to assess, read, and accurately input information using a moderately complex computer system.</li> <li>Ability to effectively deal with both internal and external customers, some requiring high levels of patience, tact, and diplomacy. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.</li> </ul> <h4>Join an award-winning workplace culture</h4> <p>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.</p> <p>Our award-winning culture has earned us repeated recognition on the world’s best workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.</p> <p>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.</p> <p>Curious about life at Hilton? Explore our careers blog to see why we’re more than a great place to stay—we’re a great place to work.</p></p><p></p>

<strong>Company Description<br><br></strong>Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.<br><br><strong>Job Description<br><br></strong>he Reservations Agent is responsible for handling individual and group booking enquiries while providing accurate information about room rates, availability, packages, facilities, and hotel services. The role focuses on delivering exceptional guest service while maximizing occupancy and revenue through effective sales and upselling techniques.<br><br>Key Responsibilities<br><br><ul><li>Process reservation requests, amendments, cancellations, deposits, rooming lists, and group blocks accurately</li><li>Identify guest requirements and recommend suitable room types, packages, and alternative dates</li><li>Apply upselling techniques to maximize room revenue and occupancy</li><li>Explain rates, promotions, guarantee terms, and cancellation policies clearly</li><li>Record special requests, billing instructions, and guest preferences accurately</li><li>Monitor room inventory, availability, rates, and occupancy throughout the day</li><li>Maintain organized and up-to-date reservation records and correspondence</li><li>Coordinate effectively with Front Office, Sales, Finance, and other departments</li><li>Handle guest information with professionalism, integrity, and confidentiality</li><li>Support hotel events, task-force assignments, new openings, and other operational requirements<br><br></li></ul>Qualifications<br><br><ul><li>Minimum of 1–2 years’ experience in a similar role, preferably within the hospitality industry</li><li>Fluency in Russian is required</li><li>Strong communication, customer service, and sales skills<br><br></li></ul>Additional Information<br><br><ul><li>Flexible to work rotating shifts, weekends, and public holidays as required by operational needs</li><li>Strong attention to detail when processing reservations, deposits, special requests, and billing instructions</li><li>Able to manage multiple enquiries and perform effectively in a fast-paced hospitality environment</li><li>Demonstrates professionalism, confidentiality, teamwork, and a guest-focused approach</li><li>Committed to achieving revenue targets through effective sales and upselling techniques</li><li>Willing to participate in training and continuously develop knowledge of hotel services, rates, and reservation systems</li></ul>

<strong>Company Description<br><br></strong>Sofitel Al Hamra Beach Resort<br><br><strong>Job Description<br><br></strong>We are seeking a professional and customer-focused Front Office Receptionist to join our dynamic team in Ras Al-Khaimah, United Arab Emirates. This is an excellent opportunity for someone who thrives in a fast-paced hospitality environment, enjoys delivering exceptional guest experiences, and is comfortable working both independently and collaboratively. As a Front Office Receptionist, you will be the welcoming face of our organization, ensuring every guest receives a warm, professional, and memorable first impression while efficiently managing front office operations.<br><br><ul><li>Welcome guests with genuine warmth and enthusiasm, creating a positive first impression that sets the tone for their experience</li><li>Handle accommodation inquiries with professionalism and accuracy, providing detailed information to prospective guests</li><li>Process reservations efficiently and accurately using our reservation systems while maintaining meticulous attention to detail</li><li>Perform smooth check-in and check-out procedures, ensuring all guest information is properly documented and verified</li><li>Deliver exceptional customer service by addressing guest needs promptly, professionally, and with empathy</li><li>Manage guest complaints and concerns with composure and problem-solving skills, working toward satisfactory resolutions</li><li>Assist guests with special requests and specific requirements to enhance their overall stay and satisfaction</li><li>Maintain organized front office operations, ensuring all administrative tasks, documentation, and communication are handled efficiently</li><li>Support other departments, including housekeeping, when required to ensure seamless organizational operations</li><li>Demonstrate strong organizational and time management skills while juggling multiple tasks and priorities simultaneously<br><br></li></ul><strong>Qualifications<br><br></strong>**Required Skills &amp; Competencies:**<br><br><ul><li>Intermediate proficiency in Microsoft Office applications (Word, Excel, and Outlook)</li><li>Excellent verbal and written communication skills with the ability to interact professionally with diverse guests</li><li>Strong organizational and time management abilities</li><li>Customer service expertise with a genuine passion for delivering high-quality service</li><li>Multitasking capability with the ability to prioritize effectively in a busy environment</li><li>Problem-solving skills and the ability to handle challenging situations with resilience and composure</li><li>Professional demeanor and strong personal integrity<br><br></li></ul><strong>Required Experience<br><br></strong><ul><li>Previous experience working in a front office reception, reservations, or hospitality environment is desirable</li><li>Familiarity with reservation systems and hotel management software is advantageous<br><br></li></ul><strong>Required Availability &amp; Flexibility<br><br></strong><ul><li>Availability to work a rotating roster with varying shifts, including weekends and public holidays</li><li>Flexibility to adapt to changing operational needs and organizational priorities<br><br></li></ul><strong>Required Clearances &amp; Documentation<br><br></strong><ul><li>Ability to provide a current police clearance or willingness to obtain one prior to employment<br><br></li></ul><strong>Additional Requirements<br><br></strong><ul><li>Reliable mode of transportation is essential due to the location in Ras Al-Khaimah and limited public transportation options</li><li>Ability to work both independently when required and as an effective team member in a collaborative environment</li></ul>

<strong>Company Description<br><br></strong>We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor / Ennismore's limitless possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.<br><br>Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.<br><br><strong>Salaries And Benefits<br><br></strong><ul><li>Competitive Salary</li><li>Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks</li><li>Vacation tickets /benefits provided by the hotel</li><li>Medical Insurance Provided<br><br></li></ul><strong>Job Description<br><br></strong><ul><li>Maintain complete knowledge of:</li><li>-Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code</li><li>- Restaurant reservation procedures</li><li>- Daily house count, arrivals, departures, VIP’s</li><li>- Scheduled in-house group activities, locations and times</li><li>- All department policies / service procedures</li><li>Answer telephone within 3 rings, using correct salutations and telephone etiquette.</li><li>Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.</li><li>Communicate reservation /cancellation changes to management as they arise throughout the shift.</li><li>Monitor the preparation of own assignments, ensuring compliance to departmental standards.</li><li>Ensure that all menu’s, check folders are cleaned and in sufficient quantity.</li><li>Ensure that the hostess stand is cleaned and organized.</li><li>Review the Reservation book, pre-assign designated tables and follow up on all special requests.</li><li>Greet the guests at the entrance of the restaurant</li><li>Seat Guest accordingly to floor plan / being fair to each waiter.</li><li>Show guests their table which has been designated to them</li><li>Ensure that the guests are pleased with their table.</li><li>Present the open menu to the guest.</li><li>Ensure that the tables are set to the best service of the guest.</li><li>Anticipate heavy business times and organize procedures to handle waiting lines.</li><li>Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.</li><li>Maintain positive guest relations at all times.</li><li>Be familiar with hotel services / activities to respond to guest inquiries accurately.</li><li>Handle guest complaints following instant pacification procedures and insuring guest satisfaction.</li><li>Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.</li><li>Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.</li><li>Monitor and maintain cleanliness and working conditions of own section equipment and supplies.</li><li>Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.</li><li>Promote a cooperative working climate, maximizing productivity and quality.</li><li>Do table visits systematically at each meal period to ensure guest satisfaction.</li><li>Promote F&amp;B Outlets to each customer in down time.</li><li>Successful completion of the training process.</li><li>To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.</li><li>To assist in Menu printing.</li><li>To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>To provide friendly, courteous and professional service at all times.</li><li>To maintain good working relationships with colleagues and all other departments.</li><li>To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>To comply with local legislation as required.</li><li>To respond to any changes in the department as dictated by the needs of the hotel.</li><li>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>To attend training and meetings as and when required.<br><br></li></ul><strong>Qualifications<br><br></strong>Diploma or degree in vocational hospitality, fresher or 1 year of experience in 4-5 star hotel.

<ol><li><p>Assemble drone airframes, structural components, landing systems and other mechanical assemblies.</p></li><li><p>Install motors, propellers, batteries, wiring harnesses, connectors and electronic components as per technical drawings.</p></li><li><p>Perform basic electrical and mechanical integration of flight-control and onboard systems.</p></li><li><p>Carry out component inspection and verify correct fitment, alignment, torque and connections.</p></li><li><p>Conduct functional checks and pre-test inspections on completed drone assemblies.</p></li><li><p>Support engineering and production teams during prototype assembly, modification and testing.</p></li><li><p>Identify assembly defects, damaged components, wiring issues or other abnormalities and report them to the supervisor/engineer.</p></li><li><p>Use hand tools, power tools, measuring instruments and assembly fixtures safely and correctly.</p></li><li><p>Maintain accurate assembly, inspection and testing records.</p></li><li><p>Ensure all work is completed in line with company quality, safety and EHS requirements.</p></li><li><p>Maintain a clean, organized and controlled assembly workstation.</p></li><li><p>Support continuous improvement initiatives to improve assembly quality, productivity and reliability.</p></li><li><p>Follow all applicable company procedures relating to confidentiality, security and controlled technical information.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Diploma / ITI / Technical Certificate in <strong>Mechanical, Electrical, Electronics, Mechatronics, Aeronautical or a related field</strong>.</p></li><li><p><strong>2–5 years of experience</strong> in drone/UAV, RC aircraft, electronics, automotive, aerospace or precision mechanical assembly.</p></li><li><p>Experience in mechanical and electrical assembly is highly desirable.</p></li><li><p>Ability to read and understand basic engineering drawings, wiring diagrams and technical instructions.</p></li><li><p>Good knowledge of hand tools, power tools, connectors, wiring and basic electrical testing.</p></li><li><p>Basic understanding of motors, batteries, ESCs, sensors and electronic components.</p></li><li><p>Experience with UAV/drone assembly or integration will be an advantage.</p></li><li><p>Good attention to detail and ability to work with precision components.</p></li><li><p>Ability to work independently as well as within a multidisciplinary production team.</p></li></ol><br><p>Preferred Experience Candidates with experience in UAV assembly, RC aircraft, aerospace manufacturing, automotive electrical systems, robotics, mechatronics or electronics manufacturing will be preferred.</p>

<strong>Company Description<br><br></strong>Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.<br><br><strong>Job Description<br><br></strong>The Hostess is responsible for creating a warm and welcoming first impression by greeting and seating guests, managing restaurant reservations, and ensuring an organized flow of service. The role requires excellent communication, attention to detail, and a genuine commitment to guest satisfaction.<br><br>Key Responsibilities<br><br><ul><li>Welcome guests warmly and escort them to their assigned tables</li><li>Manage restaurant reservations, cancellations, table assignments, and special requests</li><li>Maintain accurate knowledge of restaurant layouts, operating hours, menus, promotions, and hotel services</li><li>Answer telephone enquiries professionally and according to service standards</li><li>Monitor guest flow and organize waiting lists during busy periods</li><li>Anticipate guest needs, respond promptly to enquiries, and assist with resolving concerns</li><li>Conduct table visits and coordinate with the team to ensure guest satisfaction</li><li>Maintain a clean, organized, and well-presented hostess desk and dining area</li><li>Support menu preparation, cashiering procedures, and restaurant operations when required</li><li>Work closely with colleagues to deliver friendly, efficient, and professional service<br><br></li></ul>Qualifications<br><br><ul><li>Minimum of 1 year’s experience as a Hostess or in a similar food and beverage role</li><li>Good verbal communication skills in English, additional languages (Arabic, Russian) are an advantage. </li><li>Strong guest service and interpersonal skills</li><li>Pleasant, professional, and well-groomed appearance</li><li>Basic knowledge of food and beverage service</li><li>Basic computer skills<br><br></li></ul>Additional Information<br><br><ul><li>Flexible to work rotating shifts, weekends, and public holidays as required by operational needs. </li><li>Able to manage busy service periods, waiting lists, reservations, and changing guest requirements</li><li>Maintains a professional appearance and high standards of personal hygiene</li><li>Demonstrates teamwork, professionalism, and a warm, guest-focused approach</li><li>Committed to maintaining a clean, organized hostess area and following food safety, hygiene, and health and safety procedures</li><li>Willing to attend training and continuously develop knowledge of restaurant operations, hotel facilities, and service standards</li></ul>

<strong>Company Description<br><br></strong>Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.<br><br><strong>Job Description<br><br></strong>The Hostess is responsible for creating a warm and welcoming first impression by greeting and seating guests, managing restaurant reservations, and ensuring an organized flow of service. The role requires excellent communication, attention to detail, and a genuine commitment to guest satisfaction.<br><br>Key Responsibilities<br><br><ul><li>Welcome guests warmly and escort them to their assigned tables</li><li>Manage restaurant reservations, cancellations, table assignments, and special requests</li><li>Maintain accurate knowledge of restaurant layouts, operating hours, menus, promotions, and hotel services</li><li>Answer telephone enquiries professionally and according to service standards</li><li>Monitor guest flow and organize waiting lists during busy periods</li><li>Anticipate guest needs, respond promptly to enquiries, and assist with resolving concerns</li><li>Conduct table visits and coordinate with the team to ensure guest satisfaction</li><li>Maintain a clean, organized, and well-presented hostess desk and dining area</li><li>Support menu preparation, cashiering procedures, and restaurant operations when required</li><li>Work closely with colleagues to deliver friendly, efficient, and professional service<br><br></li></ul>Qualifications<br><br><ul><li>Minimum of 1 year’s experience as a Hostess or in a similar food and beverage role</li><li>Good verbal communication skills in English, additional languages (Arabic, Russian) are an advantage. </li><li>Strong guest service and interpersonal skills</li><li>Pleasant, professional, and well-groomed appearance</li><li>Basic knowledge of food and beverage service</li><li>Basic computer skills<br><br></li></ul>Additional Information<br><br><ul><li>Flexible to work rotating shifts, weekends, and public holidays as required by operational needs. </li><li>Able to manage busy service periods, waiting lists, reservations, and changing guest requirements</li><li>Maintains a professional appearance and high standards of personal hygiene</li><li>Demonstrates teamwork, professionalism, and a warm, guest-focused approach</li><li>Committed to maintaining a clean, organized hostess area and following food safety, hygiene, and health and safety procedures</li><li>Willing to attend training and continuously develop knowledge of restaurant operations, hotel facilities, and service standards</li></ul>

<strong>Company Description<br><br></strong>Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.<br><br><strong>Job Description<br><br></strong>The Hostess is responsible for creating a warm and welcoming first impression by greeting and seating guests, managing restaurant reservations, and ensuring an organized flow of service. The role requires excellent communication, attention to detail, and a genuine commitment to guest satisfaction.<br><br>Key Responsibilities<br><br><ul><li>Welcome guests warmly and escort them to their assigned tables</li><li>Manage restaurant reservations, cancellations, table assignments, and special requests</li><li>Maintain accurate knowledge of restaurant layouts, operating hours, menus, promotions, and hotel services</li><li>Answer telephone enquiries professionally and according to service standards</li><li>Monitor guest flow and organize waiting lists during busy periods</li><li>Anticipate guest needs, respond promptly to enquiries, and assist with resolving concerns</li><li>Conduct table visits and coordinate with the team to ensure guest satisfaction</li><li>Maintain a clean, organized, and well-presented hostess desk and dining area</li><li>Support menu preparation, cashiering procedures, and restaurant operations when required</li><li>Work closely with colleagues to deliver friendly, efficient, and professional service<br><br></li></ul>Qualifications<br><br><ul><li>Minimum of 1 year’s experience as a Hostess or in a similar food and beverage role</li><li>Good verbal communication skills in English, additional languages (Arabic, Russian) are an advantage. </li><li>Strong guest service and interpersonal skills</li><li>Pleasant, professional, and well-groomed appearance</li><li>Basic knowledge of food and beverage service</li><li>Basic computer skills<br><br></li></ul>Additional Information<br><br><ul><li>Flexible to work rotating shifts, weekends, and public holidays as required by operational needs. </li><li>Able to manage busy service periods, waiting lists, reservations, and changing guest requirements</li><li>Maintains a professional appearance and high standards of personal hygiene</li><li>Demonstrates teamwork, professionalism, and a warm, guest-focused approach</li><li>Committed to maintaining a clean, organized hostess area and following food safety, hygiene, and health and safety procedures</li><li>Willing to attend training and continuously develop knowledge of restaurant operations, hotel facilities, and service standards</li></ul>

<strong>Company Description<br><br></strong>Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.<br><br><strong>Job Description<br><br></strong>The Hostess is responsible for creating a warm and welcoming first impression by greeting and seating guests, managing restaurant reservations, and ensuring an organized flow of service. The role requires excellent communication, attention to detail, and a genuine commitment to guest satisfaction.<br><br>Key Responsibilities<br><br><ul><li>Welcome guests warmly and escort them to their assigned tables</li><li>Manage restaurant reservations, cancellations, table assignments, and special requests</li><li>Maintain accurate knowledge of restaurant layouts, operating hours, menus, promotions, and hotel services</li><li>Answer telephone enquiries professionally and according to service standards</li><li>Monitor guest flow and organize waiting lists during busy periods</li><li>Anticipate guest needs, respond promptly to enquiries, and assist with resolving concerns</li><li>Conduct table visits and coordinate with the team to ensure guest satisfaction</li><li>Maintain a clean, organized, and well-presented hostess desk and dining area</li><li>Support menu preparation, cashiering procedures, and restaurant operations when required</li><li>Work closely with colleagues to deliver friendly, efficient, and professional service<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Minimum of 1 year’s experience as a Hostess or in a similar food and beverage role</li><li>Good verbal communication skills in English, additional languages (Arabic, Russian) are an advantage.</li><li>Strong guest service and interpersonal skills</li><li>Pleasant, professional, and well-groomed appearance</li><li>Basic knowledge of food and beverage service</li><li>Basic computer skills<br><br></li></ul><strong>Additional Information<br><br></strong><ul><li>Flexible to work rotating shifts, weekends, and public holidays as required by operational needs.</li><li>Able to manage busy service periods, waiting lists, reservations, and changing guest requirements</li><li>Maintains a professional appearance and high standards of personal hygiene</li><li>Demonstrates teamwork, professionalism, and a warm, guest-focused approach</li><li>Committed to maintaining a clean, organized hostess area and following food safety, hygiene, and health and safety procedures</li><li>Willing to attend training and continuously develop knowledge of restaurant operations, hotel facilities, and service standards</li></ul>

<strong>Company Description<br><br></strong>Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.<br><br><strong>Job Description<br><br></strong>The Hostess is responsible for creating a warm and welcoming first impression by greeting and seating guests, managing restaurant reservations, and ensuring an organized flow of service. The role requires excellent communication, attention to detail, and a genuine commitment to guest satisfaction.<br><br>Key Responsibilities<br><br><ul><li>Welcome guests warmly and escort them to their assigned tables</li><li>Manage restaurant reservations, cancellations, table assignments, and special requests</li><li>Maintain accurate knowledge of restaurant layouts, operating hours, menus, promotions, and hotel services</li><li>Answer telephone enquiries professionally and according to service standards</li><li>Monitor guest flow and organize waiting lists during busy periods</li><li>Anticipate guest needs, respond promptly to enquiries, and assist with resolving concerns</li><li>Conduct table visits and coordinate with the team to ensure guest satisfaction</li><li>Maintain a clean, organized, and well-presented hostess desk and dining area</li><li>Support menu preparation, cashiering procedures, and restaurant operations when required</li><li>Work closely with colleagues to deliver friendly, efficient, and professional service<br><br></li></ul>Qualifications<br><br><ul><li>Minimum of 1 year’s experience as a Hostess or in a similar food and beverage role</li><li>Good verbal communication skills in English, additional languages (Arabic, Russian) are an advantage. </li><li>Strong guest service and interpersonal skills</li><li>Pleasant, professional, and well-groomed appearance</li><li>Basic knowledge of food and beverage service</li><li>Basic computer skills<br><br></li></ul>Additional Information<br><br><ul><li>Flexible to work rotating shifts, weekends, and public holidays as required by operational needs. </li><li>Able to manage busy service periods, waiting lists, reservations, and changing guest requirements</li><li>Maintains a professional appearance and high standards of personal hygiene</li><li>Demonstrates teamwork, professionalism, and a warm, guest-focused approach</li><li>Committed to maintaining a clean, organized hostess area and following food safety, hygiene, and health and safety procedures</li><li>Willing to attend training and continuously develop knowledge of restaurant operations, hotel facilities, and service standards</li></ul>

<strong>Job Description<br><br></strong>Company Description<br><br>Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.<br><br><strong>Job Description<br><br></strong>The Hostess is responsible for creating a warm and welcoming first impression by greeting and seating guests, managing restaurant reservations, and ensuring an organized flow of service. The role requires excellent communication, attention to detail, and a genuine commitment to guest satisfaction.<br><br>Key Responsibilities<br><br><ul><li>Welcome guests warmly and escort them to their assigned tables</li><li>Manage restaurant reservations, cancellations, table assignments, and special requests</li><li>Maintain accurate knowledge of restaurant layouts, operating hours, menus, promotions, and hotel services</li><li>Answer telephone enquiries professionally and according to service standards</li><li>Monitor guest flow and organize waiting lists during busy periods</li><li>Anticipate guest needs, respond promptly to enquiries, and assist with resolving concerns</li><li>Conduct table visits and coordinate with the team to ensure guest satisfaction</li><li>Maintain a clean, organized, and well-presented hostess desk and dining area</li><li>Support menu preparation, cashiering procedures, and restaurant operations when required</li><li>Work closely with colleagues to deliver friendly, efficient, and professional service<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Minimum of 1 year’s experience as a Hostess or in a similar food and beverage role</li><li>Good verbal communication skills in English, additional languages (Arabic, Russian) are an advantage.</li><li>Strong guest service and interpersonal skills</li><li>Pleasant, professional, and well-groomed appearance</li><li>Basic knowledge of food and beverage service</li><li>Basic computer skills<br><br></li></ul>Additional Information<br><br><ul><li>Flexible to work rotating shifts, weekends, and public holidays as required by operational needs.</li><li>Able to manage busy service periods, waiting lists, reservations, and changing guest requirements</li><li>Maintains a professional appearance and high standards of personal hygiene</li><li>Demonstrates teamwork, professionalism, and a warm, guest-focused approach</li><li>Committed to maintaining a clean, organized hostess area and following food safety, hygiene, and health and safety procedures</li><li>Willing to attend training and continuously develop knowledge of restaurant operations, hotel facilities, and service standards</li><li>Job-Category: Food &amp; Beverage</li><li>Job Type: Permanent</li><li>Job Schedule: Full-Time<br><br></li></ul>Job Details<br><br>Role Level: Entry-Level Work Type: Full-Time Country: United Arab Emirates City: Ras Al Khaimah Company Website: https://www.group.accor.com Job Function: Hospitality &amp; Guest Services Company Industry/<br><br>Sector: Hospitality<br><br>What We Offer<br><br><strong>About The Company<br><br></strong>Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.<br><br>Report<br><br>Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.

<ol><li><p><strong>Shape the UX/UI vision and design strategy</strong>, setting the direction for how all digital platforms and services deliver a consistent, user-centered experience.</p></li><li><p><strong>Ensure accessibility and inclusivity by design</strong>, embedding WCAG global standards and bilingual (Arabic/English) usability across every digital touchpoint.</p></li><li><p><strong>Set the standards for UX/UI integration</strong>, defining guidelines that bring design consistency and scalability into agile and lean delivery workflows.</p></li><li><p><strong>Own the research and usability agenda</strong>, running structured user research, usability testing, and feedback loops to keep design decisions grounded in real user behavior.</p></li><li><p><strong>Turn data into design decisions</strong>, using analytics and research insights to guide executive strategy and track outcomes against adoption and satisfaction KPIs.</p></li><li><p><strong>Push the boundaries of UX/UI innovation</strong>, piloting new approaches in personalization, automation, and emerging interaction models to keep the experience future-ready.</p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Minimum 8+ years of progressive UX/UI design experience, with a proven record of setting design vision and influencing senior stakeholders</p></li><li><p>Bachelor's degree in Human-Centered Design, Interaction Design, or related field or Master's in UX/UI, Service Innovation, or Digital Transformation preferred)</p></li><li><p>Hands-on experience with <strong>SAP Fiori / SAP Design Systems</strong> </p></li><li><p>Background in large-scale design governance, accessibility compliance, and international design benchmarking</p></li><li><p>Certifications in Agile, Design Thinking, or UX/UI methodologies are a plus</p></li><li><p>Prior exposure to Government, Energy (Oil & Gas), Aviation, Logistics & Ports, Telecom, Utilities, or Banking/Finance sectors highly valued</p></li></ol>

<strong>Job Description<br><br></strong><strong>Exceptional Hospitality Starts with You<br><br></strong>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Hostess, you’re not just helping prepare for dining and event service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br><strong>Responsibilities<br><br></strong>Here's what you'll do during a typical day:<br><br><ul><li>Welcome and warmly greet all guests upon arrival, creating a positive first impression.</li><li>Manage the reception and seating of guests in a friendly, professional, and efficient manner.</li><li>Escort guests to their tables and provide menus while ensuring the dining area is properly presented.</li><li>Manage table reservations, walk-ins, waiting lists, and seating arrangements effectively.</li><li>Answer guest inquiries regarding menus, restaurant facilities, promotions, and operating hours.</li><li>Coordinate closely with the Restaurant Manager, Service Team, Kitchen, and other departments to ensure smooth operations.</li><li>Monitor table availability and ensure efficient rotation of tables during busy periods.</li><li>Maintain accurate reservation records and communicate any special requests or VIP arrangements to the relevant team.</li><li>Handle guest feedback, requests, and concerns professionally and escalate issues to the supervisor or manager when required.</li><li>Ensure the entrance, hostess desk, waiting area, and surrounding areas are clean, organized, and presentable at all times.</li><li>Assist with guest recognition and provide personalized service to repeat guests, VIPs, and special occasions.</li><li>Support the service team during busy periods, including assisting with menus, beverages, and basic guest requirements where appropriate.</li><li>Maintain a thorough knowledge of the restaurant's menu, promotions, facilities, and hotel services.</li><li>Follow all hotel standards, brand standards, grooming requirements, health and safety procedures, and service guidelines.</li><li>Maintain professional communication and positive relationships with guests and colleagues.</li><li>Perform any other reasonable duties assigned by the Restaurant Manager or Supervisor.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>What It Takes to Make the Stay<br><br></strong>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of <strong>Hospitality</strong>. Acting with <strong>Integrity</strong> and always doing the right thing. Inspiring others through <strong>Leadership</strong>. A belief that <strong>Teamwork</strong> drives the best outcomes. A sense of <strong>Ownership</strong> and accountability. And a focus on the <strong>Now</strong>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br><strong>About Us<br><br></strong><strong>Join an Award-Winning Workplace Culture<br><br></strong>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

<strong>Company Description<br><br></strong><strong>Mövenpick Resort Al Marjan Island &amp; Pullman Resort Al Marjan Island<br><br></strong>Get ready to discover Mövenpick Resort Al Marjan Island, a five-star resort in Ras Al Khaimah, set alongside 300 metres of soft sandy beach. Its 418 rooms and suites offer contemporary comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year-round Kids Club make it an ideal holiday destination.<br><br><strong>Pullman Resort Al Marjan Island</strong>, also located on the beautiful shores of Al Marjan Island, is currently undergoing an exciting transformation. Temporarily closed since 1 May 2026, the resort is preparing to reopen in early 2027 with a refreshed adults-only concept, bringing a new dimension of hospitality, dining, entertainment and experiences to the destination.<br><br>Together, these two distinctive resorts offer an exciting opportunity to be part of a dynamic cluster, combining an established five-star resort with the transformation and reopening of a vibrant destination.<br><br><strong>Job Description<br><br></strong><strong>An Exciting Commercial Leadership Opportunity<br><br></strong>We are seeking an experienced, strategic and results-driven <strong>Cluster Commercial Director</strong> to lead the integrated commercial strategy of two distinctive five-star resorts, Mövenpick Resort Al Marjan Island and Pullman Resort Al Marjan Island.<br><br>This is an exciting opportunity to shape the commercial direction of both properties, driving sustainable revenue growth and market share while playing a key role in the reopening and repositioning of Pullman as an adults-only lifestyle destination.<br><br>Going beyond a traditional Director of Sales &amp; Marketing role, this position provides leadership across Sales, Revenue Management, Reservations, Marketing, Digital, Distribution, Groups, MICE, Meetings &amp; Events and F&amp;B Sales, bringing all commercial functions together under one cohesive strategy.<br><br><strong>What You Will Be Doing<br><br></strong><ul><li>Develop and implement an integrated commercial strategy for both resorts, driving revenue growth, profitability and market share.</li><li>Lead and inspire the Sales, Revenue, Reservations, Marketing and Digital teams, fostering collaboration, accountability and high performance.</li><li>Oversee revenue management, pricing, forecasting and distribution strategies to optimize commercial performance.</li><li>Strengthen existing business relationships while identifying new markets, strategic partnerships and revenue opportunities across leisure, corporate, groups and MICE segments.</li><li>Drive commercial opportunities across F&amp;B, recreation, wellness, entertainment and lifestyle experiences.</li><li>Lead the commercial preparation for Pullman's adults-only reopening, including market positioning, business development and demand generation.</li><li>Oversee digital marketing, eCommerce and distribution strategies to maximize visibility, conversion and direct bookings.</li><li>Build strong relationships with owners, regional commercial teams, destination partners and key industry stakeholders.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Your Experience and Skills<br><br></strong><ul><li>10–15 years of progressive commercial experience in hospitality, including at least 5 years in senior leadership roles.</li><li>Proven experience in multi-property or cluster commercial leadership.</li><li>Strong background in upper-upscale, lifestyle or resort hospitality.</li><li>Solid knowledge of the UAE and GCC hospitality markets.</li><li>Extensive expertise in Revenue Management, Sales, Marketing, Digital and Distribution.</li><li>Proven experience across leisure, wholesale, corporate, groups and MICE segments.</li><li>Experience in hotel pre-opening, reopening or repositioning would be a strong advantage.</li><li>Strong analytical and financial acumen, with the ability to translate commercial strategies into measurable results.</li><li>Excellent leadership, communication and stakeholder management skills.</li><li>A proactive, structured and hands-on leadership approach with strong commercial judgement and execution capabilities.<br><br></li></ul>Additional Information<br><br><strong>Why Join Us?<br><br></strong>This is more than a commercial leadership position. It is an opportunity to shape the future of two distinctive hospitality brands in one of the UAE's growing leisure destinations.<br><br>You will have the opportunity to lead an established commercial operation while contributing to an exciting resort transformation, supported by Accor's global network, expertise and development opportunities.<br><br><strong>Ready to shape the next chapter of our commercial success?<br><br></strong>We invite experienced commercial leaders with a passion for hospitality, innovation and performance to apply and join our team in Ras Al Khaimah.

<p>• Welcome and professionally receive customers, visitors, partners, VIP guests, and other stakeholders visiting TAG Dynamics. • Manage the guest experience from arrival through departure, ensuring visitors are welcomed, informed, and appropriately supported. • Understand guest requirements and proactively provide assistance to create a positive and professional customer experience. • Coordinate customer and visitor arrangements, including meeting rooms, refreshments, visitor access, schedules, and other hospitality requirements. • Coordinate with internal teams to ensure customer visits and meetings are properly prepared and supported. • Support VIP and high-profile customer visits, including coordinating specific guest requirements and ensuring appropriate attention to detail. • Assist with showroom tours, customer demonstrations, meetings, and presentations as required. • Coordinate with the Barista to ensure timely and appropriate beverage and refreshment service for customers and visitors. • Maintain accurate visitor records and relevant information relating to customer visits. • Assist with meeting room schedules, bookings, setup requirements, and general presentation of customer-facing areas. • Support customer-facing events, exhibitions, meetings, and other activities organized by TAG Dynamics when required. • Provide temporary support to the Receptionist during scheduled breaks or when short-term reception coverage is required. • Assist with basic reception activities when required, including welcoming visitors, answering incoming calls, and directing visitors or inquiries to the appropriate person. • Maintain a professional, welcoming, and service-oriented approach when interacting with customers and visitors. • Handle guest and visitor information with appropriate discretion and confidentiality. • Support the wider Customer Experience and Marketing teams with customer-facing activities as required.</p><p>• Education: High school diploma or equivalent. Hospitality, customer service, business administration, or related qualification is an advantage. • Training: Customer service or hospitality training preferred. • Guest relations or front office training is an advantage. • Training in visitor management, professional etiquette, or corporate hospitality is an advantage. • Experience: Previous experience in customer service, hospitality, guest relations, front office, corporate hospitality, aviation, hotel, luxury service, or a similar customer-facing environment. • Experience dealing directly with customers, visitors, senior executives, VIPs, or corporate guests is preferred. • Experience coordinating meetings, visits, events, or hospitality requirements is an advantage. • Experience in a customer-facing role where understanding customer needs and delivering a positive experience is important. • Other: English is mandatory. • Arabic is an advantage. • Female candidate preferred for this customer-facing hospitality role. • Professional, polished, and well-presented appearance. • Strong customer service, interpersonal, and communication skills. • Strong understanding of professional hospitality and customer expectations. • Ability to anticipate customer needs and respond appropriately. • Confident and comfortable interacting with senior executives, VIPs, international customers, and other stakeholders. • Strong organizational skills and attention to detail. • Discreet and trustworthy when handling customer and visitor information. • Ability to remain calm, professional, and responsive during busy periods. • Ability to work independently while coordinating effectively with the wider Customer Experience team.</p>

<strong>Job Description<br><br></strong><strong>Exceptional Hospitality Starts with You<br><br></strong>Picture yourself making every dining experience a memorable one. As an <strong>F&amp;B Guest Relations Agent</strong>, you’ll be at the heart of the guest experience, welcoming guests, anticipating their needs, and providing personalized service throughout their visit. By working closely with our Food &amp; Beverage teams, you’ll help create seamless experiences that reflect the light and warmth of Hilton hospitality.<br><br><strong>Responsibilities<br><br></strong>Here's what you'll do during a typical day:<br><br><ul><li>Create memorable experiences: Welcome and engage with guests, anticipate their needs, and provide personalized assistance throughout their dining experience.</li><li>Make every occasion special: Support special requests, celebrations, and VIP arrangements with care and professionalism.</li><li>Listen and make it right: Respond to guest questions, feedback, and concerns promptly, following up when needed to ensure satisfaction.</li><li>Work as one team: Coordinate closely with service, kitchen, and management teams to ensure smooth service, seating, and an exceptional guest experience.</li><li>Stay organized and informed: Maintain accurate guest preferences, reservations, and service notes while communicating special requests with the relevant teams.</li><li>Represent our brand: Maintain Hilton service, grooming, and professional standards while creating positive and lasting impressions for our guests.<br><br></li></ul><strong>Qualifications<br><br></strong><strong>What It Takes to Make the Stay<br><br></strong>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of <strong>Hospitality</strong>. Acting with <strong>Integrity</strong> and always doing the right thing. Inspiring others through <strong>Leadership</strong>. A belief that <strong>Teamwork</strong> drives the best outcomes. A sense of <strong>Ownership</strong> and accountability. And a focus on the <strong>Now</strong>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br><strong>About Us<br><br></strong><strong>Join an Award-Winning Workplace Culture<br><br></strong>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.<br><br><strong>About The Team<br><br></strong><strong>How We’ll Help You Thrive<br><br></strong><strong>Benefits<br><br></strong>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br><ul><li>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</li></ul>

<strong>Job Location:<br><br></strong>Anantara Mina Al Arab Ras Al Khaimah Resort<br><br>Anantara Hotels &amp; Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.<br><br>Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.<br><br>Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.<br><br>Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.<br><br><ul><li>To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Team Member satisfaction and delivery of prompt, courteous service.</li><li>Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.</li><li>Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders</li><li>During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.</li><li>Assist in maintaining a highly motivated and well trained staff</li><li>Open and close shift in accordance with Manager’s Checklist.</li><li>Train, maintain and enforce all Minor Hotels Service Standards</li><li>Properly execute revenue and check control procedures on shift</li><li>Maintain a safe and sanitary work environment for all Team Members and guests</li><li>Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)</li><li>Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.</li><li>Be on the floor during entire meal period and ensure adequate coverage</li><li>Ensure that only a quality product is being served</li><li>Maintain proper Team Member uniform standards</li><li>Manage an effective repair and maintenance program through the use of work orders, inspections, etc.</li><li>Exercise station rotation to ensure stations are distributed fairly. Handle daily Team Member relations (i.e. scheduling, time adjustments, etc.)</li><li>Assist any Team Member in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current Team Members</li><li>Encourage problem solving by Team Members through proper training and empowerment, to ensure guest satisfaction.</li><li>Establish effective communication with Team Members to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Minor Hotels Guarantee of Fair Treatment Policy</li><li>Identify and recommend incentive programs, new ideas, and methods of operation</li><li>This is a highly-visible guest service position, requiring above average communication skills, interacting professionally with guests.</li><li>Performing related duties and special projects as assigned.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Strong leadership and team supervision skills.</li><li>Excellent customer service and guest relations.</li><li>Effective communication and interpersonal skills.</li><li>Knowledge of food and beverage service standards.</li><li>Understanding of food safety, hygiene, and sanitation regulations.</li><li>Ability to manage staff schedules and delegate tasks.</li><li>Inventory control and stock management.</li><li>Cash handling and POS system proficiency.</li><li>Problem-solving and conflict resolution skills.</li><li>Ability to supervise daily outlet operations and maintain high service standards.</li><li>Ability to work under pressure in a fast-paced environment.</li><li>Good organizational and time management skills.<br><br></li></ul>Not the right fit? Set up email alerts as new job postings become available that meet your interest!