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Company Description Pakt is an AI-native hiring platform that helps organizations recruit faster through AI-powered sourcing, candidate screening, interviews, assessments, and hiring automation. Its AI Recruiter, Scout, manages the process from job brief to qualified shortlist, including structured AI interviews, skills evaluation, and culture fit assessment. For teams that prefer to run hiring themselves, Pakt offers a comprehensive AI-powered Applicant Tracking System (ATS) to manage jobs, candidates, pipelines, interviews, and offers at scale. The platform also includes AI interviews, skills and aptitude assessments, candidate verification, and advanced sourcing tools to rediscover qualified talent. Built for companies hiring across a wide range of roles and volumes, Pakt unifies sourcing, screening, interviewing, assessment, verification, and automation in a single, modern recruitment solution.<br>Role Description The Senior Information Technology Manager is a full-time remote role responsible for leading Pakt’s core IT infrastructure, systems reliability, security, and internal technology operations. This role oversees the design, implementation, and maintenance of cloud environments, networks, and enterprise tools that support the AI hiring platform and internal teams. Day-to-day activities include managing IT roadmaps, monitoring system performance and availability, coordinating incident response, and ensuring robust backup, disaster recovery, and business continuity plans. The Senior Information Technology Manager will define and enforce security policies, oversee identity and access management, and partner with engineering, product, and data teams to support scalable and compliant architectures. This role also includes managing vendor relationships, optimizing IT budgets, guiding tool selection, and mentoring a distributed IT team to deliver reliable, secure, and efficient technology services across the company.<br>Qualifications Strong background in IT infrastructure and operations, including experience with cloud platforms (e.g., AWS, GCP, Azure), networking, system administration, and enterprise Saa S tools. Proficiency in IT security practices, including identity and access management, vulnerability management, compliance frameworks, and incident response. Experience with IT service management and governance, including ticketing systems, change management, configuration management, and performance monitoring. Skills in project and stakeholder management, with the ability to prioritize initiatives, manage roadmaps, and collaborate effectively with engineering, product, data, and business teams. Demonstrated leadership capabilities, including team management, mentoring, and building efficient processes in remote or distributed environments. Ability to design and maintain backup, disaster recovery, and business continuity plans for mission-critical systems. Comfort working with AI, data-intensive, or Saa S products, and an interest in modern recruitment technology and automation. Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent practical experience

????️ We're Hiring: IT Infrastructure Solutions Engineer???? Location: United Arab Emirates (Remote)???? Employment Type: Full-Time???? Experience Level: Mid-Level???? Work Arrangement: Fully Remote About UsKelmora is a growing international organization focused on enterprise technology, IT infrastructure, digital transformation, operational efficiency, and sustainable business growth. Our teams collaborate across Information Technology, Infrastructure, Engineering, Cybersecurity, Operations, and Business Services to design and deliver reliable, secure, and scalable technology solutions. The Role We are seeking a technically skilled and solutions-focused IT Infrastructure Solutions Engineer to design, implement, support, and optimize infrastructure solutions that meet business and operational requirements. The role will work across systems, networks, cloud platforms, virtualization, security, and enterprise IT services, helping transform business requirements into practical and reliable infrastructure solutions. Key Responsibilities Design and implement IT infrastructure solutions aligned with business requirements. Analyze infrastructure requirements and recommend appropriate technologies. Develop technical solutions covering servers, networks, storage, cloud, and systems. Evaluate infrastructure architectures for performance, scalability, security, and reliability. Support Windows and Linux server environments. Design and maintain virtualized infrastructure and virtual machines. Support cloud infrastructure across Azure, AWS, or comparable platforms. Develop and maintain enterprise network and connectivity solutions. Configure and troubleshoot DNS, DHCP, TCP/IP, VPN, routing, and switching services. Support Active Directory, Entra ID, authentication, and access-management solutions. Integrate infrastructure solutions with existing corporate IT environments. Conduct technical assessments of existing infrastructure and identify improvement opportunities. Prepare technical designs, architecture documents, diagrams, and implementation plans. Develop solution specifications, technical procedures, and operational documentation. Support infrastructure deployments, migrations, upgrades, and technology refresh projects. Perform infrastructure testing and validate solution performance before production deployment. Monitor infrastructure performance, availability, capacity, and service health. Troubleshoot complex infrastructure incidents and technical issues. Conduct root-cause analysis and develop permanent corrective solutions. Implement infrastructure monitoring, alerting, backup, and recovery solutions. Support disaster recovery and business continuity initiatives. Apply cybersecurity, hardening, patching, and vulnerability-management requirements. Collaborate with cybersecurity teams to ensure infrastructure solutions meet security standards. Evaluate new infrastructure technologies and assess their suitability for business use. Coordinate with technology vendors, consultants, and managed service providers. Assist with vendor technical evaluations and solution comparisons. Provide technical input for infrastructure procurement and technology selection. Estimate infrastructure resources, capacity, licensing, and implementation requirements. Develop scripts and automation to improve infrastructure deployment and administration. Identify opportunities to standardize and automate infrastructure operations. Maintain accurate records of infrastructure configurations, dependencies, and assets. Support change-management, incident-management, and problem-management processes. Prepare technical reports covering infrastructure performance, incidents, risks, and improvements. Participate in infrastructure audits, compliance reviews, and technical assessments. Provide technical guidance and knowledge transfer to IT support and operations teams. Contribute to continuous improvement of enterprise infrastructure architecture and services. Requirements Diploma or Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or a related field.3+ years of experience in IT infrastructure engineering, solutions engineering, systems administration, or IT operations. Strong knowledge of enterprise infrastructure architecture and technologies. Hands-on experience with Windows and Linux environments. Solid understanding of enterprise networking, TCP/IP, DNS, DHCP, VPNs, routing, and switching. Experience with virtualization technologies such as VMware or Hyper-V. Practical knowledge of Azure, AWS, or other cloud infrastructure platforms. Experience with Active Directory, Entra ID, Group Policy, and identity-management solutions. Understanding of storage, backup, disaster recovery, and high-availability concepts. Knowledge of infrastructure security, vulnerability management, and system hardening. Familiarity with infrastructure monitoring and IT service-management platforms. Experience with Power Shell, Python, Bash, or other scripting and automation technologies. Strong technical analysis and troubleshooting abilities. Ability to translate business requirements into practical technical solutions. Strong documentation, presentation, and technical communication skills. Excellent problem-solving and project coordination abilities. Good command of written and spoken English. UAE or GCC infrastructure experience is an advantage but not mandatory. Relevant certifications such as Azure, AWS, Cisco, Microsoft, VMware, Comp TIA, or ITIL are welcome but not required. What We Offer???? Fully Remote Work Arrangement???? Full-Time IT Infrastructure Solutions Engineer Position???? Career Growth & Professional Development????️ Exposure to Enterprise Infrastructure Architecture & Solutions☁️ Hands-On Experience with Cloud & Virtualization Technologies???? Opportunities to Develop Infrastructure Security Expertise???? Exposure to Automation & Infrastructure Optimization???? International & Collaborative Working Environment???? Flexible Working Environment???? Opportunity to Design & Deliver Scalable IT Infrastructure Solutions

<ul><li><p>Administer and support Windows Server and Linux environments. Manage VMware vSphere/ESXi and Hyper-V virtualization platforms. Configure and maintain Active Directory, DNS, DHCP, Group Policy, and Microsoft Entra ID (Azure AD). Deploy, configure, and maintain enterprise servers and infrastructure services. Perform server provisioning, OS upgrades, patch management, and performance tuning. Manage storage solutions (NetApp, Dell EMC, HPE) and backup platforms such as Veeam, Commvault, or Veritas NetBackup. Support Microsoft Azure infrastructure and hybrid cloud environments. Monitor infrastructure using enterprise monitoring tools and proactively resolve issues. Perform incident, problem, and change management activities in accordance with ITIL processes. Implement disaster recovery (DR) and business continuity (BCP) procedures. Collaborate with network, security, database, and application teams to ensure seamless service delivery.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field is essential for foundational knowledge.</li><li>A minimum of 5 years of experience in IT infrastructure management, demonstrating a proven track record of successful project delivery.</li><li>Relevant certifications such as ITIL, Cisco CCNA, or Microsoft Azure Certification to validate expertise and commitment.</li><li>Experience in cloud technologies, particularly AWS or Azure, to effectively manage hybrid infrastructures.</li></ul>

CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.<br><br>Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.<br><br>A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.<br><br>Job Description<br><br>We are looking for a motivated and proactive Software Engineer - Emirati Talent with around two years of professional experience to join our team. The ideal candidate is an Emirati software engineer who takes ownership of their work, enjoys solving challenging technical problems, and is eager to learn and grow in a collaborative environment.<br><br>Duties & Responsibilities<br><br> Design, develop, test, and maintain scalable web applications and backend services. Take ownership of assigned features from design through deployment and support. Collaborate with cross-functional teams to deliver high-quality software solutions. Write clean, maintainable, and well-documented code. Troubleshoot, debug, and resolve production issues efficiently. Participate in code reviews and contribute to the continuous improvement of development practices. Ensure applications are secure, performant, and reliable. <br><br>Qualifications<br><br>Education:<br><br> Bachelor's degree in Computer Science, Software Engineering. Relevant technical experience in software development, cloud, Dev Ops, or related areas. <br><br>Experience<br><br> Around two years of professional software development experience. Experience across the software development lifecycle, production support, RESTful APIs, microservices, CI/CD, or cloud platforms. <br><br>Skills & Abilities<br><br> Python and Flask; Java and Spring Boot; Postgre SQL; basic React.js; Docker or Click Up, RESTful APIs, microservices architecture, CI/CD pipelines, and cloud platforms. <br><br>Additional Information<br><br>Compliance with policies and procedures based on the ISO standards adopted by CNS.

Overall purpose: <br>Ensure the protection of FAA’s digital and information assets. Monitor and safeguard the integrity, confidentiality, and availability of the Authority’s information systems. Support the development and implementation of robust information security policies, strategies, and controls, while ensuring compliance with relevant laws, regulations, and internal policies.<br>Key accountabilities: <br>Implement and manage FAA’s information security strategy, ensuring alignment with corporate goals and regulatory compliance. Develop and maintain security policies, procedures, and standards, in accordance with. international frameworks (e.g., ISR, ISO/IEC 27001, NIST). Conduct regular security risk assessments and audits to identify threats, vulnerabilities and areas for improvement; lead risk treatment planning.. Manage and coordinate responses to information security incidents and breaches, including investigation, containment, recovery, and post-incident reviews. Ensure timely resolution of security incidents, applying lessons learned to strengthen security protocols. Monitor and ensure compliance with relevant laws, regulations, and best practices, including data protection laws. Assist in external audits and ensure FAA’s adherence to regulatory requirements in information security. Collaborate with the IT to ensure all systems are secure and that vulnerabilities are proactively addressed. Design and deliver information security training and awareness programs to promote a culture of cybersecurity across all staff and departments. Continuously monitor the organization’s information systems to detect and respond to threats in real-time. Prepare regular security reports for management and key stakeholders, outlining risks, incidents, and recommendations for improvement. Business Continuity and Disaster Recovery:Ensure the integration of information security within FAA’s business continuity and disaster recovery plans. Lead the development of contingency plans and the testing of these plans to ensure the Authority’s ability to recover from security incidents. Education: Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field. A Master’s degree is Preferred. Minimum Experience: 4-7 years of experience in information security or a related field, with proven expertise in risk management, incident response, and cybersecurity compliance.

We are seeking an experienced Information Management Manager / Information Management Director to lead information governance, data management, document control, and digital information strategies across the organisation. Key Responsibilities Develop and implement information management strategies, policies, standards, and governance frameworks. Lead document management, data governance, information architecture, and records management. Ensure information is accurate, accessible, secure, compliant, and properly maintained. Manage document control systems, databases, information platforms, and digital workflows. Establish and monitor information standards, processes, quality controls, and retention requirements. Collaborate with IT, project, engineering, business, and leadership teams to improve information workflows. Drive digital transformation, automation, system integration, and continuous improvement. Lead and mentor information management, document control, and data management teams. Requirements & Qualifications Diploma/Degree in Information Management, Information Technology, Data Management, Business, Library Science, or a related field. Proven experience in information management, data governance, document control, records management, or a related senior role. Strong knowledge of information governance, document management, data quality, security, and compliance. Proficient in Share Point, Microsoft 365, EDMS, BIM/CDE platforms, databases, or other relevant information systems. Strong analytical, organisational, communication, leadership, and problem-solving skills. Experience managing information systems, digital workflows, cross-functional teams, and large-scale projects. Relevant certification in information management, data governance, records management, or related disciplines is an advantage. Experience in construction, engineering, infrastructure, technology, or other information-intensive environments is preferred.

Congratulations, you have taken the first step towards bagging a career defining role. Join the team of superheroes that safeguard data wherever it goes.<br>About Seclore:Seclore protects the world's most sensitive data wherever it travels. Our data-centric security platform combines Enterprise Digital Rights Management, Data Classification, and Data Security Posture Management so that protection stays with the file, inside or outside the organization. Governments, banks, energy companies, and defense-sector enterprises across the Gulf trust Seclore to secure their most valuable information. The GCC is our strongest and fastest-growing region globally.<br>A sneak peek into the role:Business Development Manager- End User, Territory: UAE, Oman, Qatar Experience: 8+ years enterprise cybersecurity sales | Languages: Arabic and English required Data protection in the Gulf is no longer optional. The UAE Personal Data Protection Law, Central Bank of the UAE information security regulations, Qatar's National Cyber Security Agency mandates, and Oman's data protection framework are forcing enterprises to prove they control sensitive data at the file level. Meanwhile, national programs in defense, energy, and government are raising the bar on how intellectual property and classified information move between organizations. You will own this moment for Seclore across UAE, Oman, and Qatar: a defined enterprise territory, an established regional install base and channel ecosystem, and a platform purpose-built for the regulatory pressure your buyers are under.<br>What You Will Do:Own the full sales cycle for direct enterprise business across UAE, Oman, and Qatar, from territory planning and prospecting through negotiation and closure Sell Seclore's data-centric security portfolio, led by Enterprise DRM and Data Classification, into government, BFSI, energy, defense, and large enterprise accounts Build and run a territory plan that maintains a minimum 3x pipeline coverage against quota Develop trusted relationships with CISOs, CIOs, CTOs, and heads of information security, and translate regulatory mandates into funded security initiatives Co-sell with Seclore's channel partners and distributors in the region; drive partner-sourced pipeline while protecting deal control and margin Run structured evaluations with Seclore's presales and technical teams, positioning outcomes and deployment scope rather than open-ended proof-of-concept cycles Maintain accurate forecasting and pipeline discipline in CRM; forecast integrity is treated as a core competency, not an administrative task Represent Seclore at regional industry events, regulator-led forums, and partner activities<br>What Success Looks Like:First 90 days: Territory plan validated with leadership, top 30 target accounts mapped with entry strategy, active engagement in existing pipeline, first self-sourced qualified opportunities created First year: Quota attainment, at least half of closed business self-sourced or partner-co-developed under your direction, referenceable new-logo wins in at least two of the three countries<br>What You Bring:Required5+ years of enterprise software sales, with at least 5 years selling cybersecurity to end users in the Gulf Demonstrable, current relationships with security and IT decision-makers in UAE enterprise and government accounts; ability to open doors without waiting on channel introductions A verifiable track record of quota attainment and six-figure-plus enterprise deal closure, with named references Experience selling data security: DRM/IRM, DLP, data classification, DSPM, or adjacent categories Full professional proficiency in Arabic and English; much of this territory's government and Qatari enterprise business is conducted in Arabic Consultative, regulation-literate selling style; comfort discussing PDPL, central bank, and national cybersecurity requirements with senior buyers Based in or willing to relocate to Dubai; regular travel to Oman and Qatar<br>Strong Plus Existing relationships in Oman and Qatar government or enterprise accounts Experience selling into defense, energy, or sovereign entities History of working with regional VADs and security-focused resellers

<p>Position Title: IT Infrastructure and Administration Lead Employment Type: Full Time Salary: Up to 12,000 AED depending on experience and qualifications plus competitive family benefits Benefits: Duty meals, annual education & airline ticket allowance, medical insurance, and family visa sponsorship Job Location: Dubai About the Client: The UAE's premier hospitality management organization, overseeing some of the region's most iconic golf clubs and lifestyle destinations Job Description: • Lead the planning, design, and delivery of enterprise IT infrastructure projects, overseeing the full project lifecycle from requirements gathering, RFP development, solution design, implementation, testing, and transition to managed operations. • Manage and optimize enterprise infrastructure environments, including cloud platforms (Azure/AWS), servers, networks, storage, virtualization, and cybersecurity, ensuring high availability, scalability, performance, and business continuity across multiple locations. • Collaborate with enterprise architects, application teams, business stakeholders, and project managers to deliver secure, scalable, and future-ready infrastructure solutions that align with organizational objectives and digital transformation initiatives. • Oversee Managed Service Providers (MSPs), system integrators, and technology vendors, ensuring SLA compliance, governance, technical quality, cost optimization, and successful execution of infrastructure projects and operational support. • Drive infrastructure governance, compliance, and continuous improvement by supporting disaster recovery, business continuity, risk management, infrastructure monitoring, documentation, and technology roadmaps while promoting operational excellence and innovation. </p><p>• Bachelor's Degree in Information Technology, Computer Science, or a related discipline, with 5+ years of experience in IT Infrastructure, Platform Engineering, or enterprise IT environments. • With proven experience managing IT infrastructure projects, cloud platforms (Azure/AWS), networking, cybersecurity, and enterprise infrastructure solutions; Strong background working with Managed Service Providers (MSPs), system integrators, and third-party vendors, ensuring successful project delivery and SLA compliance. • Hands-on experience supporting enterprise-scale infrastructure initiatives, including cloud migration, disaster recovery, IT governance, and infrastructure lifecycle management. • Excellent analytical, communication, and stakeholder management skills, with the ability to collaborate across cross-functional teams in a fast-paced, multi-site environment.</p>

Nair Systems is currently looking for Information Security - Manager our UAE operations with the following terms & conditions. Education Level Required: • Bachelor’s degree Professional / Technical Qualifications / Diplomas: • CISM/ CRISC CISA/CISSP certification Experience: 10 - 12 years’ experience in related industry Skills Required for the Job: • In-depth knowledge and understanding of information security and technology infrastructure. • In-depth experiences in NESA requirements Implementation • In-depth experiences in developing information security policies in line with NESA Requirements • Creative thinking – able to look at alternatives and consider new ways building a conceptual framework on solving the problem. • Great communication skills. Should be able to communicate with senior nontechnical users without using technical language. • Ability to adapt to a fast-moving IT landscape and keep pace with latest thinking and new security technologies. • Multi-tasking – can manage several concurrent projects and prioritize demands. Responsibilities• Strong Information Security experience within the banking/financial sector – this is a key requirement, considering the exposure needed to various banking systems, regulatory requirements and the volume of concurrent activities.• Around 10–12 years of relevant Information/Cyber Security experience, with appropriate Manager-level responsibilities.• Strong Information Security Governance/GRC experience covering policies, standards, risk assessments, risk registers, risk acceptance/exceptions and compliance.• Hands-on experience with UAE IA/NESA, including implementation, assessments and policy/control alignment.• Experience managing PCI DSS, SWIFT CSP, VAPT and regulatory/security assessments.• Proven experience managing audit/regulatory findings through remediation and validated closure.• Experience acting as the Information Security lead for major technology, digital, cloud, infrastructure and application projects.• Ability to manage multiple security/regulatory projects simultaneously and coordinate effectively with IT, Business, Risk, Audit, Compliance, PMO and external parties.• Relevant professional certification(s), preferably CISM, CRISC, CISA and/or CISSP. Terms and conditions Joining time frame: 30 Days Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at nishanthini.suda@nairsystems.com

Job Title: Head of IT Services Location: UAE<br>What We're Looking For:We are looking for a senior technology leader with significant experience (15+ years in a leadership position) within the Banking sector ideally having managed a broad and complex application or technology services estate.<br>You will bring strong experience across enterprise technology, application/platform management, IT service delivery, vendor management, technology transformation and operational resilience.<br>Experience across multiple banking domains such as Retail, Corporate/Transaction Banking, Payments, Core Banking, Wealth, Risk, Finance, Compliance and enterprise applications would be highly advantageous.<br>This is not purely an Engineering or SDLC leadership role. We are particularly interested in executives who have successfully managed the broader technology estate — combining strategy, Run, Change, vendors, investment, resilience and transformation.<br>For a confidential discussion, please get in touch directly.

Reports To: CIODepartment: Group Information Technology Location: Dubai, UAE, with regular travel to construction sites across the UAEJob Type: Full-time, permanent Experience Required: 10+ years in IT service delivery, endpoint management, enterprise application support, and multi-site operations, preferably within the construction or contracting industry, including at least 3 years leading a distributed support team. Certifications: ITIL 4 Foundation or higher required. Manage Engine Certified Professional (Service Desk Plus or Endpoint Central), Comp TIA Security+, Crowd Strike Certified Falcon Administrator, Microsoft Azure Fundamentals (AZ-900), and CCNA are advantageous. Education: Bachelor's degree in Computer Science, Information Technology, or a related field.<br>ABOUT THE ROLEA large multi-entity group operating in the UAE construction and engineering sector is seeking an IT Service Lead to own the quality, governance, and continuity of IT services across its head office and construction sites. This is a mid-senior IT management position responsible for the operational platforms that keep the business running, from the service desk and endpoint estate through to site connectivity and business application support. The role leads a distributed team of site-based engineers, acts as the senior escalation point for complex incidents, and coordinates endpoint management, cybersecurity controls, application support, and third-party vendors to deliver reliable and secure service at every location. It suits someone who is comfortable operating between head office governance and the practical realities of a live construction site. KEY RESPONSIBILITIESService Management and Governance Own and operate Manage Engine Service Desk Plus Cloud, including workflow configuration, SLA management, escalation rules, knowledge base, and performance dashboards. Define and monitor service level agreements across all support tiers and business units, and produce periodic service performance reporting for IT leadership. Apply ITIL 4-aligned practices consistently across incident, problem, change, and request management, and lead continual service improvement initiatives that reduce repeat incidents. Team Leadership and Escalation Lead, manage, and develop site-based IT engineers across multiple emirates, setting daily priorities, escalation paths, coverage arrangements, and performance standards. Act as the primary escalation point for complex incidents and service failures beyond site engineer capacity, and coordinate major incident response and communication. Conduct regular team reviews, identify skills gaps, and support structured professional development aligned with IT operational goals. Endpoint, Asset, and Patch Management Deploy and manage Manage Engine Endpoint Central across the full device estate, enforcing compliance policies, encryption standards, and configuration baselines. Oversee the complete asset lifecycle from procurement to decommission, maintaining accurate and auditable inventory and software license records at all times. Execute patch management cycles across operating systems and third-party applications, ensuring coverage targets are consistently met across head office and all sites. Cybersecurity Coordination Coordinate Crowd Strike endpoint protection operations, including deployment, policy management, alert triage, and remediation follow-up across the organization. Ensure consistent application of patching, antivirus, and endpoint hardening controls in line with group information security policy. Support periodic security audits, user access reviews, and compliance assessments, and escalate active threats promptly to IT leadership or the designated security function. Infrastructure, Systems, and Business Applications Provide server access administration and first-line infrastructure support for head office and site environments, escalating to senior resources as required, and maintain Active Directory user and group administration, DNS, and DHCP in coordination with the infrastructure team. Configure and maintain VPN connectivity for site locations and remote users, and administer access control and staff attendance systems such as Hik Central. Administer Autodesk and Aconex platforms, managing licenses, user access, and first-line support in coordination with project and engineering teams. Lead IT delivery for the workforce management system and the web-based HR and payroll application, and serve as IT lead for business application onboarding, user training coordination, and issue resolution across internally managed platforms. Vendor Management and Stakeholder Engagement Manage third-party IT vendor relationships, monitor performance against contractual commitments and service levels, and coordinate support engagements to minimize operational disruption. Maintain vendor documentation including contracts, service agreements, escalation contacts, and renewal schedules in an accurate and accessible format, and provide structured performance data to support renewals and procurement decisions. Serve as the primary IT contact for HR, operations, and project management teams, translating business requirements into actionable IT deliverables. Communicate service status, planned maintenance windows, and operational risks clearly and in good time, and represent IT operations in planning discussions, project reviews, and steering meetings. SKILLS AND COMPETENCIESProven expertise in IT service management platforms, specifically Manage Engine Service Desk Plus Cloud and Endpoint Central, with hands-on ownership rather than oversight alone. Hands-on experience with Crowd Strike endpoint protection, patch governance, and asset lifecycle management at scale across dispersed locations. Working knowledge of VPN configuration, Active Directory, DNS, DHCP, and Windows Server environments, and of network fundamentals sufficient to triage site connectivity issues. Demonstrated ability to lead distributed teams, set standards remotely, and hold both engineers and vendors to them. Familiarity with Autodesk, Aconex, and access control platforms such as Hik Central in a construction or project-delivery environment. Strong troubleshooting and problem-solving ability under pressure, with sound judgment on when to escalate. Excellent communication and stakeholder management skills across technical and non-technical audiences, and the credibility to represent IT in business forums. CANDIDATE REQUIREMENTSBachelor's degree in Computer Science, Information Technology, or a related field, and ITIL 4 Foundation or higher. Minimum 10 years in IT service delivery and operations support, including at least 3 years leading a team. Demonstrable experience running a service desk against defined SLAs in a multi-site organization, with reporting to management. Practical experience managing an endpoint estate, patch compliance, and IT asset and license records through to audit. Experience in construction, contracting, engineering, or another multi-site operational industry is strongly preferred. UAE or wider GCC experience is an advantage. Additional certifications in security, cloud, or networking, such as Comp TIA Security+, Crowd Strike Certified Falcon Administrator, AZ-900, or CCNA, are advantageous.