وظائف إدارة علاقات العملاء

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Coordinating with the Supervisor and Technicians to perform all the functions of maintenance job orders</p></li><li><p>Generate the ticket for the maintenance through the software</p></li><li><p>Respond to incoming email and phone enquiries including emergencies</p></li><li><p>Cold call to arrange meetings with prospects for new business</p></li><li><p>Make accurate cost calculations and providing customers with quotations</p></li><li><p>Managing stocks of supplies, tools and equipment</p></li><li><p>Keeping a record of maintenance works carried out for reporting</p></li><li><p>Ensuring the Technicians complies with health and safety regulations at site</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Minimum of 1-2 years of experience in coordinator position</p></li><li><p>Excellent communication and coordination skills in English and Arabic</p></li><li><p>Bachelor’s or Diploma degree</p></li><li><p>Proficient in MS Office and Software Applications</p></li><li><p>Exceptional time-management and organizational skills</p></li><li><p>Strong leadership and interpersonal skills</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p>Monitor daily transactions and operational processes to ensure compliance with regulatory guidelines (e.g., AML, KYC, FATCA, GDPR, CTF) Review client onboarding and documentation in line with compliance standards Maintain accurate and up-to-date compliance records, logs, and documentation</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>3+ years of experience in compliance operations, preferably in banking or financial institutions Solid understanding of KYC/AML standards, transaction monitoring, and regulatory reporting</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>As a Customer Service Representative, a typical day might include the following:&nbsp;</strong>&nbsp;</p><ul><li><p>Providing world-class customer care to both internal and external customers.</p></li><li><p>Engaging in regional customer support activities, including accurate entry of orders &amp; quotes, RMA's, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications.</p></li><li><p>Communicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers.</p></li><li><p>Complete and pass required Customer Service Representative process certifications provided by SEL.</p></li><li><p>Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.&nbsp;</p></li><li><p>Assisting with customer feedback tracking and driving to customer satisfaction.</p></li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>&nbsp;This job might be for you if you:</strong></p><ul><li><p>Have a minimum of 3 year of customer service experience.&nbsp;</p></li><li><p>Have an associate degree or related business experience.</p></li><li><p>Have strong computer skills.</p></li><li><p>Can learn concepts and technical details of products.</p></li><li><p>Have strong writing, proofreading, documentation, and communication skills.</p></li><li><p>Can learn new skills and assume new responsibilities.</p></li><li><p>Can work cooperatively in a team environment.</p></li><li><p>Have experience with ERP or CRM tools.</p></li><li><p>Have experience in a technical sales environment.</p></li></ul><br><p><strong>Why SEL?</strong></p><p><strong>Competitive pay. Superior benefits. Inspiring work.</strong></p><p><strong>&nbsp;</strong></p><p>We provide and take care of our employees with outstanding benefits, competitive pay, challenging work, and a rewarding career.</p><ul><li><p>Top tier medical, prescription, dental, vision, life, and accident insurance.</p></li><li><p>Varied leave plans like annual leaves, sick leaves, parental leaves etc. to maintain a healthy life balance</p></li><li><p>Developmental programs like tuition assistance, internships, skill development courses and engineering development programs (EDP).&nbsp;</p></li><li><p>Wellbeing benefits like free and confidential Employee Assistance Program (EAP) and reimbursable yearly gym membership</p></li><li><p>International Travel Medical and Security Assistance to assist our traveling employees and accompanying family members worldwide</p></li><li><p>Provident fund contribution</p></li></ul><p><br></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><b>THIS IS WHAT FUTURE FOCUS FEELS LIKE</b></span></p><br><p><span><b>STRATEGY AND DEVELOPMENT</b></span></p><br><p><span><b>Senior Manager – Programme Management (Airfield Systems &amp; CNS/STM Coordination)&nbsp;</b></span></p><br><p><span>The strategy group maps out where we’re going, what that means, and what it looks like. Our research team analyses the industry so that we’re never playing catch-up. Design translates strategies into award winning products and experiences. In program management, it’s more about the delivery of our strategies into realized benefits. And our corporate planning team creates strategy so that we’re agile enough to respond in a fast-evolving industry</span></p><br><p><span><b>What you'll deliver</b></span></p><br><ul> <li><span>You’ll lead the end</span><span>‑</span><span>to</span><span>‑</span><span>end delivery of airfield and airside systems projects from concept and business case through to operational handover.</span></li> <li><span>You’ll manage projects in a live aerodrome environment, ensuring minimal impact to safety, capacity, operations, and maintenance.</span></li> <li><span>You’ll develop and execute operationally driven project delivery plans, including scope, schedule, budget, risk, procurement, and governance.</span></li> <li><span>You’ll drive strong stakeholder engagement across internal departments, regulators, operators, and external partners.</span></li> <li><span>You’ll navigate and resolve complex technical, operational, and stakeholder challenges using structured problem</span><span>‑</span><span>solving.</span></li> <li><span>You’ll oversee Operational Readiness, Activation, and Transition (ORAT) to ensure systems are fit for purpose and fully integrated.</span></li> <li><span>You’ll define, document, and govern project requirements aligned to operational needs and delivery feasibility.</span></li> <li><span>You’ll facilitate pre</span><span>‑</span><span>concept and design activities with Design, Research, and SME teams.</span></li> <li><span>You’ll drive project approvals and maintain robust documentation and governance throughout delivery.&nbsp;</span></li></ul><p><span><b>What you bring</b></span></p><br><ul> <li><span>You’ll be educated to a Bachelor’s degree level in Engineering, Project management or related with atleast 7-10 years of relevant experience within Aviation, Airports, Complex Infrastructure, Special Systems.&nbsp;</span></li> <li><span>You’ll have proven leadership in airfield or airport systems project management within complex operational environments.&nbsp;</span></li> <li><span>You’ll have a strong understanding of aerodrome maneuvering areas and airside operations.&nbsp;</span></li> <li><span>You’ll have working knowledge of airside systems and assets, such as AGLCMS, ATCT interfaces, surveillance systems, airfield communications, cameras, and centralized control systems.&nbsp;</span></li> <li><span>You’’ have demonstrated ability to manage senior stakeholders and build trusted, collaborative relationships.&nbsp;</span></li> <li><span>You’ll have previous experience delivering projects through complex technical, operational, and stakeholder constraints.&nbsp;</span></li> <li><span>You’ll have strong capability in project planning, scheduling, risk and issue management, budget control, and contract administration.&nbsp;</span></li> <li><span>You’ll have experience with Operational Readiness and transition into live operations.</span></li> <li><span>You’ll have ability to translate operational requirements into practical, deliverable project solutions.&nbsp;</span></li></ul><p><span><b>Life at Dubai Airports</b></span></p><br><p><span>Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an Impact that delivers for Dubai.</span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>THIS IS WHAT FUTURE FOCUS FEELS LIKE</strong></span></p><br><p><span><strong>STRATEGY AND DEVELOPMENT</strong></span></p><br><p><span><strong>Senior Manager – Programme Management (Operational Development &amp; TAM/CDM Coordination)&nbsp;</strong></span></p><br><p><span>The strategy group maps out where we’re going, what that means, and what it looks like. Our research team analyses the industry so that we’re never playing catch-up. Design translates strategies into award winning products and experiences. In program management, it’s more about the delivery of our strategies into realized benefits. And our corporate planning team creates strategy so that we’re agile enough to respond in a fast-evolving industry</span></p><br><p><span><strong>What you'll deliver</strong></span></p><br><ul> <li><span>You’ll lead the end</span><span>‑</span><span>to</span><span>‑</span><span>end delivery of Operations Excellence and airport projects, from initial concept and business case through to final handover.</span></li> <li><span>You’ll act as the single point of contact for project delivery and stakeholder management, ensuring strong collaboration and issue resolution.</span></li> <li><span>You’ll develop, agree, and secure sign</span><span>‑</span><span>off of Project Management Plans (PMPs) with Business Owners and Programme Leads and you will be responsible to coordinate all stages of the project lifecycle, including scoping, design, procurement, delivery, testing, acceptance, and implementation.</span></li> <li><span>You’ll define and oversee testing strategies and acceptance criteria, including FAT, SAT, and UAT, to enable benefits realization.</span></li> <li><span>You’ll ensure projects are delivered in alignment with Project Management Governance, company policies, and regulatory requirements.</span></li> <li><span>You’ll manage project budgets, resources, contracts, and variations, ensuring effective financial control and value delivery.</span></li> <li><span>You’ll coordinate Concept and Detailed Design activities with Design, Research, SME teams, and external suppliers.</span></li> <li><span>You’ll lead procurement coordination with Supply Management and ensure effective contract execution.</span></li> <li><span>You’ll manage and mitigate risks and issues, implementing contingency plans where required.</span></li> <li><span>You’ll oversee and coordinate procedural and physical changes, including works within operational environments.</span></li> <li><span>You’ll provide transparent and timely reporting on cost, schedule, risks, and performance.</span></li></ul><p><span><strong>What you bring</strong></span></p><br><ul> <li><span>You’ll be educated to a bachelor’s degree in engineering, construction, project management or related with at least 7-10 years of experience in Aviation, Airports, Complex Infrastructure.&nbsp;</span></li> <li><span>You’ll have proven experience delivering complex airport operations, process, and systems projects end to end.</span></li> <li><span>You’ll have a deep understanding of airport operations, industry standards, and regulated environments (e.g. ACDM, TAM).</span></li> <li><span>You’ll have excellent stakeholder management and communication skills, engaging confidently at senior levels.</span></li> <li><span>You’ll have strong project governance, financial control, and risk management expertise.</span></li> <li><span>You’ll have familiarity with project management methodologies and tools (e.g. PRINCE2/APMP, MS Project, P6, Clarity).</span></li></ul><p><span><strong>Life at Dubai Airports</strong></span></p><br><p><span>Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an Impact that delivers for Dubai.</span></p><br><br> </div>

<p>Marketing, PR and Influencer Marketing professional with 5+ years of agency experience delivering integrated communication strategies across beauty, fashion, luxury, lifestyle and hospitality brands. Experienced in managing global brand portfolios, executing large-scale PR campaigns, influencer marketing strategies and high-profile brand events that generate measurable media visibility and digital engagement. Strong background in media relations, celebrity partnerships, influencer collaborations and experiential marketing, consistently securing Tier-1 editorial coverage across leading fashion and lifestyle publications</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Public Relations Strategy • Influencer Marketing Campaigns</p></li><li><p>Brand Communications & Storytelling • Media Relations & Press Coverage</p></li><li><p>Celebrity & Influencer Partnerships • Event Planning & Experiential Marketing</p></li><li><p>Luxury & Beauty Brand Marketing • Product Launch Campaigns</p></li><li><p>Brand Partnerships & Collaborations • Social Media Campaign Strategy</p></li><li><p>Client Relationship Management • Team Leadership & Agency Operations</p></li></ul>

<p>Position Title: Public Relations Officer Employment Type: Full Time Salary: up to 10,000 AED inclusive depending on experience and qualifications Benefits: Car Allowances Job Location: Abu Dhabi, UAE About the Client: An established industrial manufacturing company headquartered in Abu Dhabi delivering engineered fastening solutions to the industrial sectors across Middle East. Job Description: • Handle all applications and renewals through Abu Dhabi government portals (TAMM, ICP, and MOHRE). • Manage the full process for staff visas, work permits, and company license renewals to keep everything legal. • Meet and coordinate with government officials to handle inspections and all company paperwork. • Keep all employee files and visa trackers updated and provide regular reports on processing status and costs.</p><p>• Minimum 3 years of relevant experience in the UAE, preferably in Abu Dhabi • Proven experience using Abu Dhabi government portals and online systems • Valid UAE driving license • Fluent in both Arabic and English (written and spoken)</p>

<p>Position Title: Public Relations Officer Employment Type: Full Time Salary: up to 10,000 AED inclusive depending on experience and qualifications Benefits: Car Allowances Job Location: Abu Dhabi, UAE About the Client: An established industrial manufacturing company headquartered in Abu Dhabi delivering engineered fastening solutions to the industrial sectors across Middle East. Job Description: • Handle all applications and renewals through Abu Dhabi government portals (TAMM, ICP, and MOHRE). • Manage the full process for staff visas, work permits, and company license renewals to keep everything legal. • Meet and coordinate with government officials to handle inspections and all company paperwork. • Keep all employee files and visa trackers updated and provide regular reports on processing status and costs.</p><p>• Minimum 3 years of relevant experience in the UAE, preferably in Abu Dhabi • Proven experience using Abu Dhabi government portals and online systems • Valid UAE driving license • Fluent in both Arabic and English (written and spoken)</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves!<br> Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest growing beauty brands.<br> As a company, we are fueled by purpose and not profit, this allows us to approach things differently so that we can create products, content, and a community like no other.<br> A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!<br> Summary: As a PR &amp; Influencer Marketing Specialist , you’ll support the Communications team across all PR and influencer marketing initiatives, helping to build, grow, and engage our influencer community.<br> You’ll collaborate on campaign planning and execution, gaining hands-on experience and exposure within a fast-paced, dynamic, and creative team environment.<br> Please note that this role is a 6-month fixed-term contract role.<br> Essential Duties and Responsibilities: Relationship Building: Support the team in building and nurturing relationships with influencers, press, and PR agencies.<br> Assist with day-to-day communications and help ensure our influencer community feels welcomed and engaged.<br> Attend brand events and activations as directed, gaining first-hand exposure to how Huda Beauty builds its community.<br> Administrative Tasks: Provide general administrative support to the Influencer/PR team, including organising and updating influencer-related data and files.<br> Manage the PR closet to ensure the department has on-hand stock for last-minute influencer and press requests.<br> Research and Identify Influencers: Assist in researching and identifying influencers who align with the brand’s values and target audience.<br> Continually audit the influencer community list.<br> Outreach and Engagement: Support outreach to influencers under the guidance of the team.<br> Assist with scheduling collaborations, campaigns, and content, and help maintain clear and timely communication throughout.<br> Campaign Coordination: Support the planning and coordination of influencer marketing campaigns, including identifying target influencers through an analytical lens, managing outreach, and tracking campaign deliverables, timelines, and results.<br> Media Monitoring: Monitor content across media and social media platforms and engage with influencer communities.<br> Cross-Departmental Collaboration: Support the team in liaising with other departments as needed, gaining exposure to how Commercial, Supply Chain, Finance, and Marketing teams work together to bring campaigns and events to life.<br> Market Research: Help with research on industry trends and competitor influencer marketing efforts.<br> Event Support: Assist at all PR events and activations, including influencer events, press events, and press/influencer trips.<br> Monthly “Self Love Days” – at company discretion Employee discounts on all Huda Beauty products Quarterly product gifting Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination.<br> We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status.<br> If you need reasonable accommodations at any point in the application or interview process, please let us know.<br> Bachelor’s degree in Marketing, Communications, PR, or a related field Fluent in English; Arabic a plus Excellent communication skills, both written and verbal Highly organised with strong attention to detail Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint; familiarity with social media platforms and tools a plus Familiar with influencer trends and the beauty space Ability to work in dynamic and fast-paced environments Exceptional relationship-builder, both internally and externally Self-starter with a strong ability to multitask across various projects Excellent analytical skills and a high interest in new analytics trends Resilience, creativity and a high level of agility Excellent team player</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul><li><p><strong>KYC (Know Your Customer) Duties:</strong></p><ol><li><p>Verify customer identity and ensure all client documentation complies with local and international regulatory standards (e.g., FATCA, AML, etc.).</p></li><li><p>Conduct due diligence checks for new and existing customers to assess and mitigate risks associated with client onboarding.</p></li><li><p>Handle escalations and discrepancies related to KYC for both individual and corporate clients.</p></li><li><p>Support audits and regulatory requirements related to KYC performance.</p></li></ol><p><strong>Relationship Center Duties:</strong></p><ol><li><p>Serve as a primary point of contact for customer inquiries, offering prompt and concise solutions.</p></li><li><p>Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.</p></li><li><p>Assist customers with account management, complaints, and general service requests.</p></li><li><p>Work collaboratively with internal teams to ensure a seamless customer experience.</p></li></ol><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p><strong>Skills &amp; Competencies:</strong></p><ul><li><p>Strong understanding of KYC norms, AML (Anti Money Laundering) guidelines, and regulatory frameworks.</p></li><li><p>Excellent communication and customer relationship management skills.</p></li><li><p>Attention to detail with the ability to identify discrepancies in documentation.</p></li><li><p>Problem-solving and a customer-focused mindset.</p></li><li><p>Proficient in CRM and KYC management tools or platforms.</p></li></ul><br><br><p><strong>Qualifications &amp; Experience:</strong></p><ol><li><p>Bachelor's degree in Business Administration, Finance, or a related field (preferred).</p></li><li><p>5 + years of experience in KYC and/or customer relationship roles.</p></li><li><p>Familiarity with banking systems, regulatory norms, and compliance tools.</p></li><li><p>Certifications in AML/KYC (desirable) or willingness to obtain one.</p></li></ol></li></ul><p></p></section>

<p>We are looking for a friendly, professional, and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, providing excellent service, resolving issues, and maintaining strong customer relationships.<br /> Freshers are welcome to apply!</p> <p>Key Responsibilities<br /> &#8211; Handle customer inquiries through phone, WhatsApp, email, and other communication channels.<br /> &#8211; Provide accurate information about company products and services.<br /> &#8211; Respond to customer complaints and resolve issues professionally.<br /> &#8211; Follow up with customers to ensure complete satisfaction.<br /> &#8211; Maintain records of customer interactions and requests.<br /> &#8211; Coordinate with internal departments to resolve customer concerns.<br /> &#8211; Build and maintain positive relationships with customers.<br /> &#8211; Collect customer feedback and report issues to management.<br /> &#8211; Meet customer service and performance targets.<br /> &#8211; Assist with general administrative and customer service tasks.</p> <p>Requirements<br /> &#8211; Bachelor&#8217;s degree or relevant qualification.<br /> &#8211; Freshers are welcome to apply.<br /> &#8211; Previous customer service experience is an advantage but not mandatory.<br /> &#8211; Excellent communication and interpersonal skills.<br /> &#8211; Good English communication skills.<br /> &#8211; Professional, friendly, and positive attitude.<br /> &#8211; Strong problem-solving skills.<br /> &#8211; Basic computer and Microsoft Office knowledge.<br /> &#8211; Ability to work under pressure and manage multiple tasks.<br /> &#8211; UAE experience is an advantage.</p> <p>What We Offer<br /> &#8211; Competitive salary.<br /> -Training and development opportunities.<br /> &#8211; Friendly working environment.<br /> &#8211; Career growth opportunities.<br /> &#8211; Performance-based incentives.</p> <p>How to Apply<br /> Interested candidates can send their CV or contact us directly:</p> <p>WhatsApp/Call: +971 52 223 5315</p>

<p>A well-established company in the UAE is looking for a professional, customer-focused, and enthusiastic Customer Service Executive to join its team.</p> <p>Key Responsibilities</p> <p>• Handle customer inquiries through phone, email, and in-person communication<br /> • Provide accurate information about products, services, and company policies<br /> • Resolve customer complaints and concerns professionally and efficiently<br /> • Maintain a high standard of customer satisfaction and service quality<br /> • Process customer requests, orders, and service-related documentation<br /> • Coordinate with internal departments to resolve customer issues<br /> • Maintain accurate customer records and update databases<br /> • Follow up with customers to ensure issues are resolved satisfactorily</p> <p>Requirements</p> <p>• Diploma or Bachelor’s degree in Business Administration, Customer Service, or a related field<br /> • Excellent verbal and written communication skills<br /> • Good command of English; additional languages are an advantage<br /> • Strong interpersonal and problem-solving abilities<br /> • Basic knowledge of MS Office and computer applications<br /> • Positive attitude and professional customer-handling skills<br /> • Freshers are also encouraged to apply</p> <p>Benefits</p> <p>• Competitive salary package<br /> • Employment visa support<br /> • Medical insurance<br /> • Annual leave as per UAE labour law<br /> • Professional training and development<br /> • Career growth opportunities<br /> • Supportive and professional work environment</p> <p>Employment Type: Full-Time<br /> Location: UAE</p> <p>Apply Now: +971 52 223 5315</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Closing date: 31/08/2026&nbsp;<br> Number of positions: 1<br> Recruiter name:&nbsp;Reem Mansoor&nbsp;<br> Reference number: 72279&nbsp;<br> Workplace Type:&nbsp;</p><br> <p>Mediclinic Al Ain Hospital&nbsp;| Abu Dhabi | United Arab Emirates</p><br> <b>MAIN PURPOSE OF JOB</b> <br><p>Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfaction</p><br> <br><br><b>KEY RESPONSIBILITY AREAS</b> <br><p>Attend to&nbsp;all incoming telephone calls promptly, efficiently and in a professional manner</p><br> <p>Schedule appointments according to set procedures and policies</p><br> <p>Document all interactions and activities relevant to the call and uses appropriate Wrap-up code</p><br> <p>Conduct all outbound calls in an efficient, effective and professional manner</p><br> <p>Transfer calls correctly to the appropriate staff and/or extensions as needed and required</p><br> <p>Inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services</p><br> <p>Document all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre</p><br> <br><br><b>REQUIRED EDUCATION</b> <br><p>High School Diploma or equivalent (Grade 12)&nbsp;</p><br> <p>A relevant Bachelor’s degree will be an advantage</p><br> <br><br><b>REQUIRED EXPERIENCE</b> <br><p>At least 1 year Contact/Call Centre experience in a customer service operations environment</p><br> <p>Relevant experience in a hospitality or healthcare environment will be an advantage</p><br> <br><br><b>REQUIRED JOB SKILLS AND KNOWLEDGE</b> <br><ul><li>Basic Arabic language skills </li><li>Client service and related management principles </li><li>Confidentiality and dealing with sensitive information </li><li>Demonstrate computer skills (MS Office, Outlook, Avaya Aura, Trakcare, Avaya/Cisco phones) </li><li>Demonstrate the ability to work accurately and quickly </li><li>Effective communication </li><li>Medical terminology </li><li>Verbal and written communication skills in English </li></ul><br><br><p>All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Us</strong></p><br><p>As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!</p><br><p><strong>Job Purpose</strong></p><br><p>To provide high quality customer service to clients by providing prompt responses to all queries, effective issue resolution and accurate information on all deliveries</p><br><br>Responsibilities:<br><p><strong>Functional Roles and Responsibilities&nbsp;</strong></p><br><ul><li>Handle customer calls and provide them with the right information regarding the products and deliveries, Phone customers to set appointment for D&amp;A 2 days prior to delivery and liaise with the delivery team to keep track of any late deliveries and phone up customers to inform the delays.&nbsp;</li><li>Coordinate with the dispatch team to ensure products are dispatched as per the schedule&nbsp;</li><li>Coordinate with the stores to understand the delivery terms &amp; conditions of the products and ensure all the services are provided during the delivery&nbsp;</li><li>Address all the customer complaints by directing to the right people or by providing the right information&nbsp;</li><li>Adhere to service standards on response time for all queries raised or received and follow appropriate escalation process for timely and effective accurate receipt of information thereby achieving company and customer specified KPIs.&nbsp;</li><li>Take regular feedback from the customers and to present to the different departments on complaints received, response time etc. maintain all delivery records and driver / customer feedback and escalate them to Sr. Customer Service Executive for appropriate action.&nbsp;</li><li>Train &amp; monitor the delivery team to ensure high level of customer satisfaction&nbsp;</li><li>Maintain HSE practices in the working environment in order to minimize the opportunity of damage property and injury to self and colleagues. Pro-actively remind colleagues to behave in line with the HSE processes defined by the company.&nbsp;</li><li>Review Operational processes from a risk management perspective; identify and qualify new areas of risks and escalate concerns to the HSE committee appointed by the company.</li></ul><br>Qualifications:<br><p><strong>Education/Certification and Continued Education&nbsp;</strong></p><br><ul><li>Diploma or Pre-University</li></ul><p><br><strong>Years of Experience&nbsp;</strong></p><br><ul><li>2-4 years relevant experience in logistics Industry</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Customer Relationship Management</b></p><ul><li>Build and maintain strong, long-term relationships with key clients</li><li>Serve as the primary point of contact post-sale</li><li>Understand customer goals, challenges, and business needs</li></ul><p><b>Customer Success &amp; Retention</b></p><ul><li>Ensure smooth onboarding and implementation for new clients</li><li>Drive product adoption and usage to maximize customer value</li><li>Monitor customer health metrics and proactively address risks</li><li>Reduce churn by ensuring high customer satisfaction</li></ul><p><b>Sales &amp; Revenue Growth</b></p><ul><li>Identify upselling and cross-selling opportunities within existing accounts</li><li>Work closely with the sales team to grow account value</li><li>Conduct regular business reviews with clients to align on growth opportunities</li><li>Achieve retention and expansion revenue targets</li></ul><p><b>Support &amp; Coordination</b></p><ul><li>Collaborate with product, support, and technical teams to resolve client issues</li><li>Gather customer feedback and communicate insights to product teams</li><li>Ensure timely resolution of customer concerns and escalations</li></ul><p><b>Reporting &amp; Analysis</b></p><ul><li>Track customer engagement, usage, and performance metrics</li><li>Maintain CRM records with accurate account updates</li><li>Prepare reports on account status, risks, and opportunities</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Experience in Sales</li><li>Strong presentation and business review skills</li><li>Ability to multitask and manage multiple client accounts</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>Job Purpose</span></span><p><span><span>To delight internal and external customers over the phone ( inbound &amp; outbound -call back)</span></span></p><br><ul><li><span><span>Interact with customers over the phone, chat , email to understand their banking needs.</span></span></li><li><span><span>Provide excellent customer service to achieve customer loyalty.</span></span></li><li><span><span>Resolve problems over the live chat, email or telephone.</span></span></li><li><span><span>Convert sales opportunities in order to meet financial targets.</span></span></li><li><span><span>Clarify and explain procedures and products over the telephone.</span></span></li><li><span><span>Capture and report customer feedback towards continual product development.</span></span></li></ul><br><span><span>Key Result Areas&nbsp;</span></span><p><span><span>Achieve the required KPI set in term of</span></span></p><br><p><span><span>Adherence</span></span></p><br><p><span><span>CRD</span></span></p><br><p><span><span>AHT</span></span></p><br><p><span><span>Quality score</span></span></p><br><p><span><span>post call suveuy</span></span></p><br><p><span><span>NPS</span></span></p><br><br><span><span>Key Result Areas (Continued)</span></span><ul><li><span><span>Operates in a Call Centre environment where the interface with customers is over the telephone.</span></span></li><li><span><span>Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.</span></span></li><li><span><span>Mostly related to explaining procedures or providing information regarding retail banking products.</span></span></li><li><span><span>Also involves root cause analysis and reversals of charges and fees when necessary.</span></span></li></ul><br><span><span>Knowledge, Skills and Experience</span></span><br><span><span>Knowledge, Skills and Experience (Continued)</span></span><ul><li><span><span>University Graduate (preferably with some finance / banking or maths component).</span></span></li><li><span><span>1 – 3 years experience</span></span></li><li><span><span>Very customer focused</span></span></li><li><span><span>Computer literate</span></span></li><li><span><span>Excellent communication skills</span></span></li><li><span><span>Strong listening skills.</span></span></li></ul><br><br><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities</strong></p><ul><li><p>Ensure a consistent and premium <strong>brand experience across all customer touchpoints</strong> including showrooms and events</p></li><li><p>Monitor and maintain <strong>brand standards, visual merchandising, and showroom presentation</strong></p></li><li><p>Coordinate with sales and marketing teams to deliver <strong>exceptional customer experience</strong></p></li><li><p>Plan and support <strong>brand events, product launches, and promotional activities</strong></p></li><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><p>Gather customer feedback and insights to improve <strong>customer journey and satisfaction</strong></p></li><li><p>Ensure staff follow <strong>brand guidelines and customer service standards</strong></p></li><li><p>Support digital and in-store initiatives to enhance <strong>brand engagement</strong></p></li><li><p>Prepare reports on customer experience, brand activities, and improvement initiatives</p></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description</p><br><p>We are seeking a motivated and customer-focused Customer Support Engineer to join our engineering team based in Abu Dhabi, UAE. The role is responsible for providing technical support and engineering solutions for Mitsubishi Heavy Industries (MHI) gas turbines, generators, control systems, and associated auxiliary equipment across the Middle East region.</p><br><p>The Customer Support Engineer serves as the primary technical interface between customers and internal engineering, field service, repair, and commercial teams to ensure the safe, reliable, and efficient operation of customer assets. The role supports customers throughout the equipment lifecycle, including commissioning, operation, maintenance, troubleshooting, inspections, planned and forced outages and emergency response.</p><br><p><strong>Key Responsibilities</strong></p><ul><li><p>Provide technical support for MHI gas turbines, generators, control systems, and auxiliary equipment during operation, commissioning, inspections, outages, and emergency situations.</p></li><li><p>Troubleshoot mechanical, electrical, instrumentation, control, and auxiliary system issues using sound engineering principles.</p></li><li><p>Perform on-site engineering support during commissioning, inspections, maintenance activities, outages, and technical review meetings.</p></li><li><p>Prepare technical reports, procedures, specifications, recommendations, presentations, and other engineering documentation.</p></li><li><p>Respond to customer technical inquiries and provide timely engineering solutions.</p></li><li><p>Lead Root Cause Analysis (RCA) investigations and recommend corrective and preventive actions.</p></li><li><p>Coordinate with customers, field service teams, engineering, repair, and commercial departments to resolve technical issues.</p></li><li><p>Maintain technical records and project documentation in accordance with company procedures.</p></li><li><p>Support technical proposals, procurement activities, and engineering evaluations as required.</p></li><li><p>Develop and improve engineering procedures, standards, and best practices to enhance equipment reliability and operational performance.</p></li><li><p>Build and maintain strong customer relationships while representing MHI during site visits, meetings, inspections, and technical discussions.</p></li><li><p>Support emergency and unplanned outage activities, including travel and off-hours support when required.</p></li><li><p>Comply with company Quality, Health, Safety, Security, and Environmental (QHSSE) policies and maintain high standards of professionalism, integrity, and confidentiality.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications</strong></p><p><strong>Education</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's degree in Mechanical Engineering or a related engineering discipline.</p><p><strong>Experience</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3–4 years of relevant experience in gas turbines, generators, rotating equipment, or power plant engineering, including operation, maintenance, troubleshooting, commissioning, or field service.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience providing technical customer support within the power generation industry is preferred.</p><p><strong>Technical Knowledge</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of gas turbines, generators, control systems, instrumentation, and associated auxiliary equipment.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understanding of rotating equipment operation, maintenance, troubleshooting, and commissioning.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of engineering problem-solving techniques, Root Cause Analysis (RCA).</p><p><strong>Languages</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fluency in business English is required.</p><p><strong>Travel</strong></p><ul><li><p>Willingness to travel within the Middle East and internationally to support customer sites, inspections, outages, commissioning activities, and emergency response.</p></li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>1.Manage office operations and administrative logistics;</p><p>2.Coordinate administrative procurement, asset and supplies management, travel and reception arrangements, contract and records management, as well as expense budgeting;</p><p>3.Develop and refine administrative and human resources policies and procedures;</p><p>4.Handle the full-cycle onboarding and offboarding procedures for employees;</p><p>5.Process employee work visas, medical insurance, and other related matters;</p><p>6.Drive employee activities and corporate culture-building initiatives.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Bachelor's degree or above;</p><p>Minimum of 3 years of relevant experience in human resources and administration;</p><p>Familiar with UAE/Dubai labor laws and regulations，office operations, procurement management, fixed asset management, and employee onboarding / offboarding processes;</p><p>Strong communication and coordination skills, execution capability, and service orientation;</p><p>Proficient in MS Office applications, with bilingual (Chinese and English) working communication skills;</p><p>work experience in Dubai, UAE is preferred.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Job Purpose</strong><br>Handling end-to-end corporate client onboarding with focus on new-to-bank relationships across UAE, Mashreq’s footprint markets, and non-presence countries including KSA. This will entail preparing high-quality credit applications, ensuring compliance with policies, strategies and regulations, identifying key risks, and implementing mitigants aligned with the bank’s target market, credit appetite, and strategic objectives.&nbsp;&nbsp;&nbsp;&nbsp;</p><br><p><strong>Key Result Areas</strong><br>•&nbsp;&nbsp;&nbsp;&nbsp;Work closely with originators on new to bank transactions, including discussions with customers on funding requirements, facility structure and related terms and conditions in addition to ensuring that all necessary information required for processing a credit proposal are obtained from the customer.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Prepare high quality credit proposals with a focus on identifying major risks whether operational or financial based on thorough evaluation of the credit worthiness and debt repayment capacity.&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ensure credit application submission within acceptable turnaround time (TAT) which meets Mashreq Bank’s internal standards and ensure maximized share of wallet.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Manage risks in line with banks risk appetite while highlighting any policy exceptions within the credit application and recommending mitigates for same.&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Perform required Transaction screening and conducting independent due diligence (i.e: CBRB check, E-name, desktop search….etc)&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Establish cordial relationship with Credit risk Management and be involved along with Originators in relevant discussions to support any given transaction;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Handle monthly/quarterly reports and ensure timely submissions.&nbsp;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Adhere to risk and compliance policies and practices within Mashreq bank, while ensuring to obtain necessary compliance approvals for risky relationships.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Review of facility documents in coordination with originators for facility execution including liaising with Legal team and obtaining required approvals.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Coordinate with operation team for limits loading and obtain required approvals in case of any exceptions.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Work closely with middle office and compliance to ensure smooth account opening experience.<br>Review of the department’s booked transactions during the quarterly risk and control assessment process to ensure alignment with the credit policy and approved strategies.</p><br><p><strong>Knowledge, Skills and Experience</strong><br>•&nbsp;&nbsp;&nbsp;&nbsp;Bachelor degree in Finance or Accounting with strong GPA.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Master degree in Finance or Business Administration is a plus.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Minimum of 6-7 years of Credit risk management or Corporate banking experience with a regional or multinational bank.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Completion of relevant bank credit program or professional certification in risk management.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Strong ability to read and interpret financial data with knowledge of credit risk and financial analysis.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Good understanding of Central bank regulations, AML and Fraud policies;<br>•&nbsp;&nbsp;&nbsp;&nbsp;Good knowledge of banking products and understanding bank operations.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication, presentation and writing skills.<br>•&nbsp;&nbsp;&nbsp;&nbsp;Ability to multitask, meet stringent deadlines and work under pressure.<br>&nbsp;</p><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.&nbsp;</span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Nationality"> <b>Nationality</b> </div> <div class="col is-9 p5" data-automation-id="data_Nationality"> United Arab Emirates </div> </div>