وظائف مدير مكتب - دبي الإمارات

Role Description The Talent Acquisition Director at EL Saeed Law Firm مكتب السعيد للمحاماة is a part-time remote role responsible for leading and executing the firm’s talent acquisition strategy. The role involves designing and overseeing end-to-end hiring processes, including workforce planning, job profiling, sourcing, interviewing, and selection for legal and administrative positions. The Talent Acquisition Director will partner with firm leadership to understand staffing needs, build strong candidate pipelines, and ensure an inclusive, fair recruitment process. Day-to-day tasks include managing external recruitment partners, optimizing digital recruitment channels, maintaining recruitment metrics and reports, and continuously improving candidate experience. The role also includes developing employer branding initiatives, supporting performance and engagement programs related to talent retention, and advising on best practices in talent management within a legal services environment.<br>Qualifications<br> Candidates should possess strong Hiring skills, including workforce planning, talent sourcing, interviewing, and selection. Candidates should possess Employee Engagement and Employee Relations skills to support a positive, inclusive, and high-performing work environment. Candidates should possess Performance Management skills to collaborate with leadership on defining roles, expectations, and development pathways. Candidates should possess Employer Branding skills to position the firm as an attractive workplace and enhance visibility in relevant talent markets. Relevant experience in talent acquisition, HR, or people operations, preferably within professional services or law firms. Strong communication, negotiation, and stakeholder management skills, with the ability to advise senior leadership. Proficiency in using recruitment platforms, HRIS/ATS tools, and data-driven approaches to track and improve recruitment outcomes. Ability to work independently in a remote, part-time setting, manage multiple priorities, and meet deadlines. Bachelor’s degree in Human Resources, Business Administration, Law, or a related field; advanced certifications in HR or talent acquisition are a plus.

About The Company Wealth Fusion Limited operates in London, UK and is regulated by the UK Financial Conduct Authority. The firm is a multi-family office that provides bespoke wealth management investment and estate-planning advice against a range of regulated products and services with the aim of building long-term business relationships. Our firm believes in creating an environment where creativity of thought is applauded and met with a passion to deliver sustained long-term financial results whilst acknowledging each client’s appetite for risk is different. Over the years, we have supported the needs of our clients by providing knowledgeable team members who understand each client’s needs by placing customer service at the heart of our business operation. This, together with a strong focus on excellent communication skills ensures the creation of new business relationships through a robust sales lead pipeline. The Wealth Fusion (DIFC Representative Office) is an extension of the London Team and this new formed entity has been established to expand the firm’s client base across the Middle East region. As a result, we are now looking to expand our Sales Team by hiring an experienced and enthusiastic Business Development Manager who possesses characteristics that ensure the firm continues delivering outstanding levels of customer service, identifies new customer and business relationships and works seamlessly with colleagues across different time zones. The Opportunity This is an Assistant Vice President level role with genuine personal development opportunities to contribute to the sales pipeline already operating from the UK by building local connections and networks within Dubai and sharing these opportunities with Relationship Managers based in London. As part of the successful candidate’s introduction to the firm’s internal processes and external regulatory frameworks, a London based induction program will be offered during the first six months and then semi-annual visits to London, UK and/or Zurich, Switzerland will ensure continued strong connectivity to the entire Sales Team and individuals that support all sales activity. For the right candidate and for someone who has a background of operating within a Representative Office and can demonstrate the necessary skills, background and experience, this represents an exceptional next step in their career of working within a family office. Business Development Manager Responsibilities:The role is a marketing, origination and relationship-development position for Wealth Fusion’s external asset manager (‘EAM’) business model. The Business Development Manager must always act as an employee of a representative office and not as an investment adviser, arranger or dealer. The key responsibilities for this role are as follows:Develop a qualified pipeline of prospective ultra-high-net-worth clients and family offices across the Middle East, with particular focus on relationships capable of meeting Wealth Fusion’s target client profile, ordinarily including investable assets of US$1 million or more.· Market only DFSA-approved and internally approved information about Wealth Fusion Limited, its EAM proposition and services; explain the proposition at a general and factual level without making a personal recommendation.· Identify the needs at a high level, arrange introductions, and refer prospect client names to authorised Wealth Fusion Limited personnel and relevant third-party banks for advice.· Co-ordinate meetings and, when permitted, facilitate the administrative transfer of documents. Build referral relationships with lawyers, trustees, custodian banks subject to internal controls. Maintain accurate CRM records, pipeline forecasts, source of lead information, contact reports, approvals, and marketing records; promptly reporting complaints, sanctions concerns and financial crime red flags to other team members to action. Provide the London Team with market intelligence, competitor observations, client themes, and commercial opportunities, whilst respecting confidentiality and data protection requirements. Support approved events, presentations and strategic initiatives, collaborating across functions and time zones to meet agreed objectives for qualified introductions and conversion quality. Perform other lawful and reasonable duties consistent with the representative office license and this role. Ensure service excellence and protect the company by implementing an effective control environment. Develop dialogue channels which foster a level of trust and commitment resulting in positive client relationships. Preferred Skills for this Position: Must be fluent in English and possess good communication and interpersonal skills that will be used with the firm’s prospect clients, third-party suppliers and team members. A proven track record of sourcing, qualification and documenting potential new sales opportunities for the UK and Swiss based Sales Team members covering the Middle East region. Demonstrate the ability to meet sales lead generation targets across numerous sourcing channels.5+ years of experience working within a similar wealth management and/or multi-family office environment. Personal attributes should include an eye for detail, committed and enthusiastic approach to supporting existing client relationships (as directed by the London and Swiss Sales Teams), whilst having the ability to multi-task, work under pressure at times and maintain a flexible approach whilst managing competing priorities. Ability to travel to the UK and/or Switzerland twice a year to ensure strong connectivity with all team members and support all relevant strategic initiatives.<br>Company - Wealth Fusion Limited (DIFC Representative Office) Location - Dubai, UAE

Our client is a dynamic and innovative B2B game development studio focused on creating high-quality online games for the global market. With a passion for cutting-edge visuals, engaging gameplay, and seamless player experiences, they’re expanding their team to scale delivery capabilities. With a global footprint, they operate across multiple countries (Asia, EU, Dubai)<br>Job Summary The HR & Admin Executive will be responsible HR and office administration for Dubai entity. This is a mid-level individual-contributor role - the person needs enough hands-on HR and admin experience to own this independently with light remote guidance from the Regional HR Manager, not to be developed from scratch.<br>Key Responsibilities Office setup & facilities (initial priority, alongside HR ops below) Source and help secure Dubai office space, coordinate with landlords/agents/authority on lease and licence requirements. HR operations – employee lifecycle Own and maintain the employee database: personal records, contracts, and documentation for all Dubai-based staff. Draft, issue, and file employment contracts and any contract amendments. Prepare and submit work permit and residence visa documentation for expat employees, working with the free zone authority and GDRFA/ICP (as applicable); coordinate medical typing, Emirates ID, and visa stamping through to completion. Office operations & admin Run day-to-day office administration: filing, document control, record-keeping, and correspondence for the Dubai entity (this remains a heavy paperwork/admin workload). Track renewal dates for trade licence, visas, Emirates IDs, and other statutory documents, and flag deadlines in advance. Manage office supplies, vendor relationships, and basic facilities upkeep once the office is running. Employee engagement & benefits Plan and run employee engagement activities for the Dubai team (team events, recognition, internal communications). Administer employee benefits (e.g. medical insurance, leave, allowances) and act as the first point of contact for employee questions. HR policy Support the Regional HR Manager in developing and rolling out Dubai-specific HR policies once the entity and team are established. Other Take on other HR, office, or administrative tasks as required<br>Qualifications2 - 4 years of hands-on HR operations and/or office administration experience in the UAE, at mid-level (executive) - this is not an entry-level or fresh-graduate role. Fluency in English is required Working knowledge of the free zone authority's processes, GDRFA/ICP, and UAE labour law basics. Comfortable owning both HR admin (contracts, employee records, visas) and general office/paperwork admin in one role. Independent and proactive - able to run the Dubai office and HR operations with light remote guidance from the Regional HR Manager, including taking the lead on office setup. Strong written and spoken English; Arabic is a plus given the authority-liaison workload. Nice-to-have Direct PRO (Public Relations Officer) experience or hands-on experience preparing UAE work permits/visas. Comfortable tracking timesheets, attendance, and leave records, and preparing basic inputs for payroll - this role will not run payroll directly (expected to stay with an external provider), so familiarity is enough; hands-on payroll processing is not required. Background in Legal & Operations - contract administration, statutory filings, licence and compliance tracking. Experience running employee engagement programs or benefits administration. Experience supporting an office setup/move, or working in a free zone environment (e.g. RAKEZ, DMCC, other UAE free zones).<br>Key Competencies Ownership - comfortable being the single HR + office point of contact for a small, growing team. Accuracy and attention to detail with high-stakes paperwork (visas, contracts, statutory filings). Discretion and confidentiality with employee and company data. Practical problem-solving; comfortable dealing with government counters, portals, and shifting requirements. People-oriented - able to build trust with a small team and run engagement activities, not just process paperwork.

Commercials Manager / Bid Manager / Proposals Manager Company: Leading Architectural Practice About the Role Are you a master of proposals and a strategic thinker who loves turning complex ideas into winning bids? Our client, a leading architectural practice known for being a wonderful employer with a famously friendly and stable team, is seeking a Commercials Manager / Bid Manager / Proposals Manager to drive their business growth. This is a key role where you will take the reins of the bid lifecycle-from initial expression of interest to final submission. You will work closely with the architectural design teams to craft compelling, high-impact proposals that showcase the practice's creative and commercial strength. Key Responsibilities End-to-End Bid Management: Lead the full-cycle management of PQQs (Pre-Qualification Questionnaires), RFPs, and tender submissions for architectural projects. Commercial Strategy: Review tender documents, manage pricing strategies, and ensure all commercial terms align with the practice's business goals and risk guidelines. Content Creation & Storytelling: Collaborate with architects and design leads to write, edit, and curate engaging narrative content, case studies, and project methodologies. Process & Governance: Establish and maintain efficient bid processes, document libraries, and templates to streamline future submissions. Cross-Functional Collaboration: Coordinate inputs from multiple departments-including design, legal, finance, and technical teams-to ensure cohesive and timely delivery. Requirements Experience: Proven experience managing bids, proposals, or commercial operations within an architectural, engineering, or multidisciplinary design environment. Commercial Acumen: Strong understanding of contract structures, fee negotiations, and competitive bidding strategies. Communication Skills: Exceptional written and verbal communication skills, with an eagle-eye for detail and a talent for persuasive storytelling. Organizational Mastery: The ability to juggle multiple high-stakes deadlines under pressure while maintaining a calm, collaborative demeanour. Cultural Fit: A team player who resonates with a supportive, stable, and friendly studio environment. Creative Skills: Strong Adobe InDesign to design and produce high-impact bid documentation.

Our client, a multinational commercial vehicle company based in Jebel Ali, Dubai is looking for an Administrator.<br>Reporting To: Financial Services Brand Director<br>Job Purpose The Administrator is responsible for executing contract creation and implementation, account administration, and account closure processes for the Middle East portfolio under the supervision of the Brand Director (BD), Regional Manager (RM), and Credit Administration Manager (CAM). The role ensures a high level of customer service and actively contributes to continuous improvement initiatives within the local team and Finance International Credit Administration.<br>Key Responsibilities<br>Cooperation Cooperate actively to achieve an even workload within the team. Maintain a high level of service within the credit administration area for customers. Independently resolve issues related to credit administration. Support and assist new colleagues in developing their skills.<br>Process Management Maintain updated accounts and systems related to contract flows. Continuously review daily routines and suggest process improvements. Participate in mapping and developing Credit Administration processes together with the BD, RM, CAM, and Process Manager (PM). Act as a super user of relevant systems.<br>Contract & Delivery Administration Generate contracts and supporting documentation following credit approval for review by the central Credit Administrator (CA) and submission to customers. Create and maintain contract files, ensuring all required documentation is properly stored. Monitor and follow up on the submission of original documents signed by all relevant parties. Verify receipt of down payments and confirm that customers are not listed as overdue prior to delivery. Obtain all required documentation and confirmed actions from customers and distributors to facilitate delivery of financed objects, including comprehensive vehicle insurance and registration cards confirming mortgage/pledge arrangements. Obtain Head Office (HO) approval for deliveries and communicate approvals promptly to dealers and customers. Support and coordinate vehicle handovers to customers, ensuring Middle East participation during deliveries and, where applicable, registration, notarisation, and pledge procedures. Ensure Acceptance Certificates are duly signed following delivery and submitted promptly to HO.<br>Credit Administration Review and process incoming supplier invoices for payment and maintain communication with suppliers. Forward invoices to HO for processing. Prepare ownership transfer letters (or similar documents) upon full settlement of contracts. Support HO in maintaining updated contract records in View21, including notes and discrepancy notifications. Inform HO of changes in customer information, including address and bank details. Initiate requests for documentation from HO and review received documents. Collect, follow up on, and submit missing original documents to HO. Monitor insurance expiries and renewals.<br>General Administration Monitor daily incoming payment lists and regular overdue (OD) lists. Track office consumables and equipment and prepare purchase requests when required. Maintain up-to-date internal meeting agendas and shared information. Store cheques and original documents securely in the company safe box.<br>Reporting Prepare the monthly Pipeline Report for internal stakeholders. Provide information and inputs for portfolio and company statistics.<br>Compliance & Information Management Stay informed about developments related to credit administration, including customs authorities, Incoterms, and customer overdue situations. Maintain up-to-date knowledge of credit policies to ensure correct implementation within contracts.<br>Collections Support Conduct proactive customer reminders before payment due dates. Perform follow-up calls regarding overdue payments. Carry out soft collection activities through telephone reminders and written correspondence.<br>Experience Required1-2 years of practical experience in a similar role. Experience in:Administration Financing International contacts<br>Education Preferably a University Degree in Finance or Economics. Minimum High School Degree in Economics

About Market Securities<br>Market Securities is an independent international broker-dealer providing execution and liquidity solutions across Fixed Income, Equities, Derivatives and Structured Products.<br>As part of our continued growth, we are looking for a Middle Office Analyst – Bonds to join our Operations Hub in Dubai.<br>You will play a key role in supporting our Fixed Income business by ensuring the smooth processing of trades from execution through settlement while maintaining the highest operational standards.<br><br>Key Responsibilities<br>Support the post-trade lifecycle for Fixed Income products. Monitor trade capture, confirmations and settlement. Manage settlements across Government Bonds, Corporate Bonds, SSA and Emerging Markets through Euroclear, Clearstream and domestic markets. Investigate and resolve settlement breaks and unmatched trades. Liaise daily with traders, brokers, counterparties, custodians and clearing agents. Perform reconciliations and support accurate P&L reporting. Maintain strong operational controls and escalate risks where appropriate. Contribute to high settlement rates and excellent client service.<br><br>What we're looking for<br>2–5 years' experience in Middle Office, Trade Support, Operations or Settlements. Experience within a broker-dealer, investment bank, asset manager, custodian or clearing firm. Knowledge of Fixed Income settlement processes. Familiarity with Euroclear and/or Clearstream is highly desirable. Corporate Actions (Coupon Processing) experience is an advantage. Strong analytical and problem-solving skills. Excellent attention to detail and ability to work under pressure. Advanced Excel skills. Interest in AI tools and their application within Operations. Fluent English.<br><br>Why join us?<br>Join a growing international financial institution. Work in a dynamic and collaborative Operations team. Gain exposure to international Fixed Income markets. Opportunity to develop within a fast-growing global organisation.

<p>About Us</p><p>Barber Society is looking for a confident, hands-on Store Manager to lead the day-to-day operations of our shop. If you thrive on keeping a busy floor running smoothly, love creating a great client experience, and can keep both the team and the books in order, we want to hear from you.</p><p>What You'll Do</p><ul><li><p>Manage the front desk, greeting clients and overseeing the appointment schedule to keep the day running on time</p></li><li><p>Lead, schedule, and support the barbers, and ensure every client interaction reflects our standards of service</p></li><li><p>Maintain a consistently high standard of hospitality throughout the shop, from arrival to check-out</p></li><li><p>Close out the cash register at the end of each shift and prepare accurate daily sales reports</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><p>What We're Looking For</p><ul><li><p>Prior experience managing a retail, salon, or hospitality outlet</p></li><li><p>Strong people-management and scheduling skills</p></li><li><p>A genuine passion for hospitality and client experience</p></li><li><p>Comfort handling cash reconciliation and basic reporting</p></li><li><p>Reliable, organized, and calm under a busy floor</p></li></ul>

Purpose of the Role• Operate and administer the Corporate Services Service Desk, to efficiently process all tasks and work orders to the highest performance standard in line with established SLAs and KPIs.• Operate Client’s access control system to ensure all access provisions are performed accurately and efficiently. • This role will report into: Analyst – Hospitality & Employee Service.<br>Main Duties and Responsibilities • Receive and act upon requests for access control related items to administer access to all users.• Monitor, operate and administer the Corporate Services Service Desk, assign the relevant tasks to different users and complete the tasks of the Service Desk administrator.• Scheduling of repeating tasks on behalf of all CS section heads on the Service Desk software, assign the same properly and follow up for completion.• Generate access control and access level reports in pre-defined intervals and distribute the same.• Complete specialist access control reports for restricted areas and report on the same to the section head in charge of security.• Generate a large set of different reports for the CS division on a regular basis and report on the results to the section heads.• Effectively prioritize tasks depending on urgency and raise awareness concerning emergency requests with the relevant section head.• Answer the Service Desk telephone extension in an efficient and pleasant manner, assist callers with their inquiry and transfer them as necessary.• Process extensive reports for time & attendance and make adjustments on request.• Issues and updates client & Contractor ID cards with accuracy and in a timely manner.• Provide inventory checks and conduct issuance / return of secure tokens, report on the inventory efficiently to the relevant stakeholders.• Perform area inspections for certain restricted areas in the Council.• Carry out other administrative tasks for the department as assigned by the line manager.<br>Education and Experience<br>Education• Bachelor’s degree.<br>Technical Expertise / Skills / Knowledge• Must have Service Now software experience, preferred with Service Now certification.• Excellent IT skills with all relevant MS Office suite products, AI platforms and access control systems.• Excellent communication skills in English, with Arabic as a preferred addition.• High attention to detail and ability to multi-task with ease.• Able problem solver with creativity to suggest solutions

<p>The <strong>Technical Manager (Fit-out Factory / Joinery)</strong> acts as the critical bridge between interior design concepts, factory production, and site execution. This role leads the technical office and drawing team to transform architectural, interior design, and MEP concepts into accurate, production-ready shop drawings, cutting lists, and fabrication details. The primary goal is ensuring zero-error manufacturing, material efficiency, compliance with local codes, and seamless delivery of joinery, metalwork, and bespoke fit-out components.</p><p><strong>Key Responsibilities</strong></p><ul><li><p><strong>Design Coordination & Shop Drawings</strong></p><ul><li><p>Oversee the technical drawing office, setting standards for AutoCAD, Revit/BIM, and CAD/CAM production outputs.</p></li><li><p>Review architectural, interior design (ID), and MEP drawings to resolve technical clashes before production release.</p></li><li><p>Validate joinery details, structural connections, ironmongery, veneer matching, hardware specifications, and finish callouts.</p></li></ul></li><li><p><strong>Factory Production & Technical Support</strong></p><ul><li><p>Generate and approve bills of materials (BOM), cutting lists, material take-offs, and machining instructions for factory machinery (CNC, edge-banders, press lines).</p></li><li><p>Establish manufacturing methods, construction details, and value-engineering solutions to optimize yield and reduce wastage.</p></li><li><p>Coordinate prototype fabrication, sample boards, and mock-up submittals for consultant and client approvals.</p></li></ul></li><li><p><strong>Project & Site Interface</strong></p><ul><li><p>Manage RFIs (Requests for Information), technical submittals, material approvals, and drawing revisions.</p></li><li><p>Collaborate with factory production managers, site engineers, and project managers to resolve buildability issues and site survey discrepancies.</p></li><li><p>Conduct site visits to cross-verify dimensions (as-built surveys) against production drawings prior to mass fabrication.</p></li></ul></li><li><p><strong>Quality & Compliance</strong></p><ul><li><p>Ensure all joinery and fit-out assemblies comply with project specifications, fire safety codes, and quality benchmarks.</p></li><li><p>Support QA/QC teams during factory inspections and mock-up testing.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Required Qualifications & Skills</p><p>Education: Bachelor's Degree in Wood Technology, Architecture, Interior Engineering, Mechanical Engineering, or Civil Engineering.</p><p>Experience: 8–15+ years in high-end interior fit-out and custom joinery manufacturing, with 3+ years in a management/lead technical role.</p><p>Software Proficiency: AutoCAD, SolidWorks/WoodCAD-CAM, Revit/BIM, MS Project, and ERP systems (e.g., SAP, Oracle, or specialized manufacturing ERPs).</p><p>Technical Expertise: Deep knowledge of timber species, veneers, laminates, solid surfaces, metals, finishes (PU, NC, lacquer), joinery hardware (Blum, Hafele), and CNC manufacturing workflows.</p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons candidates will be offered a once-in-a-lifetime opportunity rich in personal and professional growth.</p> <h4>What you will do</h4> <p>Select, train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation.<br> You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.<br> Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.<br> You will attend regular operational meetings to ensure effective coordination and partnership between departments.<br> Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.<br> Work collaboratively and professionally with co-workers and supervisors.</p> <h4>What you will bring</h4> <ul> <li>One to two years previous experience in a supervisory or assistant manager position in Front Office or Housekeeping within luxury 5 star hotel or resort.</li> <li>College degree preferably specializing in hotel management or equivalent experience is required.</li> <li>Strong communication skills in English and other languages.</li> <li>Customer satisfaction oriented with attention to detail.</li> </ul> <h4>What we offer</h4> <ul> <li>Work authorization</li> <li>Competitive tax free salary and service charge</li> <li>Live out allowance</li> <li>Medical and life insurance</li> <li>Paid annual leave</li> <li>Paid home leave ticket</li> <li>End of service gratuity</li> <li>Learning & Development programs</li> <li>Career opportunities and international transfer</li> <li>And more...</li> </ul></p><p></p>

Role: Administrative Manager (Remote) Location: Remote (Work from Anywhere)<br>Role Overview:We are hiring for one of our clients, seeking an Office and Administrative Domains specialist to work on a Full-Time basis. The role involves managing administrative processes and supporting office operations across multiple domains. Responsibilities include coordinating tasks, assisting teams, and ensuring compliance with standard procedures.<br>Key Responsibilities:• Manage and streamline administrative workflows for office operations.• Support cross-functional teams by handling documentation, communication, and scheduling.• Maintain compliance with organizational policies and regulatory requirements.• Assist in tracking and reporting on office-related metrics and performance.• Coordinate with vendors and internal stakeholders for seamless operations.<br>Required Skills & Qualifications:• Experience in office administration or related administrative roles is required.• Proficiency in Microsoft Office Suite (Word, Excel, Power Point) is required.• Strong organizational and time management skills are required.• Ability to handle confidential information with discretion is required.• Familiarity with basic accounting or financial tracking is preferred.<br>More About the Opportunity:This role offers a unique opportunity to work with a global leader in the Information Services industry, contributing to streamlined operations and administrative efficiency.<br>Equal Opportunity Employer:We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.<br>Apply Now!

Job Description<br><br>Exceptional Hospitality Starts with You<br><br>Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Manager on Duty, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.<br><br>Responsibilities<br><br>Here's what you'll do during a typical day:<br><br>Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment<br><br>Qualifications<br><br>What It Takes to Make the Stay<br><br>At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member<br><br>A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.<br><br>About Us<br><br>Join an Award-Winning Workplace Culture<br><br>At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.<br><br>Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.<br><br>Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.<br><br>Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.<br><br>About The Team<br><br>How We’ll Help You Thrive<br><br>Benefits<br><br>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:<br><br>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program<br><br>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents<br><br>Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care<br><br>Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).<br><br>Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Madison Pearl is partnering with a Singaporean family office for an opportunity of Contracts and Commercial Manager within their real estate development team in Abu Dhabi and Dubai. <br>Key Responsibilities:<br>Lead the procurement, contracts, and commercial management function across a portfolio of real estate development projects, ensuring value for money and protection of the company's commercial interests. Develop and execute procurement strategies, manage tendering processes, evaluate suppliers, and negotiate contracts with consultants and contractors. Oversee contract administration, including claims, variations, Extension of Time (EOT) assessments, payment certifications, and commercial risk management. Monitor project costs, budgets, cash flow, and commercial performance, delivering accurate forecasting, cost control, and value engineering recommendations. Collaborate with internal stakeholders, consultants, contractors, and finance teams to ensure timely project delivery, contract compliance, and effective commercial decision-making. Prepare executive-level commercial reports and dashboards, providing management with insights on contract performance, risks, claims, budgets, and key strategic decisions.<br>Qualifications & Skills:<br>Bachelor’s degree in quantity surveying, engineering or other relevant field. Minimum 10 years of experience in construction or real estate developer. Strong expertise in FIDIC and UAE-standard contract forms. Hands on Experience with payment certification and cash flow management. Exceptional communication skills and ability to manage C level executives.<br>Interested candidates please apply to this advertisement directly or send your CV to natasha.lilani@madisonpearl.com <br><br> *Only shortlisted candidates will be contacted*

The incumbent will be responsible for checking LC/SBLC/Collection documents under Export/Import as per Bank’s internal policies as well as ICC guidelines and lodging the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments.<br>Key Result Areas<br>- Process transactions related to Trade Finance Transactions (Import LC, Export LC, Guarantees, Import and Export Collections) as a Backup.<br><br>- Handle Islamic Trade Operations documents, and ensure all requirements are met as per Shariah requirements<br><br>- Review customer complaints and take immediate action to satisfy them.<br><br>- Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.<br><br>- Manage the Export Advising dispatch process<br><br>- QC for Shipping Guarantees<br><br>- Backup for all branches for Scanning<br><br>- Preparing/tracking all new received and lodged documents for BNC LODG.<br><br>- Scanning of documents. & Rescanning of all types of document (as per requirements)<br><br>- Supporting the scanning team with any assistance<br><br>- Support the scanning team to ensure tasks are completed smoothly and offer assistance whenever needed.<br><br>- BNC doc dispatching.<br><br>- Support for All FTC front desk activities at the DOZ branch.<br><br>- Ad-hoc tasks given by the Team Head<br><br>- Coordinate with branches and internal stakeholders to ensure smooth operations<br><br>- Support and guide team members to ensure operational efficiency and service quality<br><br><br>Knowledge, Skills and Experience<br>- Bachelor's Degree<br><br>- At least 5-8 years of relevant working experiences in Trade Operations<br><br>- Document checking experience of 2-3 years is a must.<br><br>- Strong communication skills and interpersonal skills<br><br>- Proficiency in MS Office (Word and Excel)<br><br>- Attentive to details, strong analytical skills and interpersonal skills<br><br>- Able to work under pressure, excellent organizational skills and good team player.

<p>We are seeking a professional and customer-focused hotel manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance.</p> <p>To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.</p> <p>Hotel Manager Responsibilities:<br /> Overseeing personnel, including receptionists, kitchen staff, and office employees.<br /> Monitoring employee performance and conducting regular evaluations to help improve customer service.<br /> Collecting payments and maintaining records of budgets, funds, and expenses.<br /> Welcoming and registering guests once they arrive.<br /> Resolving issues regarding hotel services, amenities, and policies.</p> <p>Share your CV on this Email: hr.globale@gmail.com</p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra-competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.</p> <p>Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. It has a sub-tropical, arid climate.</p> <h4>What you will do</h4> <p>Train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation.<br> You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.<br> Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.<br> You will attend regular operational meetings to ensure effective coordination and partnership between departments.<br> Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.<br> Work collaboratively and professionally with co-workers and supervisors.</p> <h4>What you bring</h4> <ul> <li>1-2 years previous experience in a supervisory or assistant manager position in Front Office or Housekeeping.</li> <li>College degree preferably specializing in hotel management or equivalent experience is required.</li> <li>Strong communication skills.</li> <li>Effective problem-solver and efficiency skills.</li> <li>Proficiency in English language.</li> </ul> <h4>What we offer</h4> <ul> <li>Work authorization.</li> <li>Competitive tax-free salary and service charge.</li> <li>Live out allowance or studio in staff accommodation.</li> <li>Medical and life insurance.</li> <li>Paid annual leave and public holidays.</li> <li>Annual flight allowance to home country.</li> <li>Worldwide complimentary room nights with Four Seasons.</li> <li>Growth & development opportunities.</li> <li>Career opportunities and international transfer.</li> <li>And more...</li> </ul></p><p></p>

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.<br><br><br><br>Job Description<br><br>We are seeking an ambitious Business Development Manager to drive the growth of our Human Risk Management services across the GCC.<br><br>The successful candidate will be responsible for developing new business opportunities, promoting our digital KYC and KYE platform, and selling background screening and due diligence solutions to organizations operating in highly regulated and risk-sensitive environments.<br><br>Key Responsibilities<br><br>Identify and develop new business opportunities across the GCC. Sell SGS Human Risk Management solutions, including:KYC (Know Your Customer) KYE (Know Your Employee) Employment Background Screening Due Diligence and Third-Party Risk Management Build relationships with Compliance, Risk, HR, Procurement, and C-Level Managers. Manage the full sales cycle from prospecting to contract signature. Deliver presentations, product demonstrations, and commercial proposals. Achieve sales targets and contribute to the growth of the business. Maintain awareness of market trends, regulatory developments, and competitor activities. <br><br><br><br>Qualifications<br><br>Bachelor's Degree in Business, Finance, Law, Compliance, Risk Management, or a related discipline.<br><br>Minimum 5 years of successful B2B business development or sales experience within the GCC.<br><br>Proven experience selling services to financial institutions, multinational corporations, luxury brands, technology companies, or regulated industries.<br><br>Strong understanding of:<br><br>KYC / AMLBackground Screening Due Diligence Risk Management Compliance Solutions Experience selling Saa S, Reg Tech, Compliance Technology, or digital platforms is considered a strong advantage.<br><br>Existing network within financial services or luxury industries is highly desirable.<br><br>Fluent in English (written and spoken). Arabic would be an advantage. Proficiency in additional languages is a plus.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

About Agoda<br><br>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.<br><br>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.<br><br>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.<br><br>About The Team<br><br>The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.<br><br>Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.<br><br>At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.<br><br>Opportunity<br><br>We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.<br><br>This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.<br><br>In this role, you will lead the teams responsible for:<br><br>People Help Desk / Tier 1 services Tier 0 / self-service and knowledge foundations Global People Relations Services, including case governance and specialist support for complex employee relations matters <br><br>You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.<br><br>This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.<br><br>This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.<br><br>What You’ll Do<br><br>Lead Agoda’s People Services front door and employee support model<br><br>Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. <br><br>Lead the People Services & Help Desk team<br><br>Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. <br><br>Lead Global People Relations Services<br><br>Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. <br><br>Own the operating interfaces across Tier 1, People Relations, and specialist teams<br><br>Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. <br><br>Build Tier 0 / self-service and knowledge management foundations<br><br>Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. <br><br>Enable digital, conversational, and AI-supported service delivery<br><br>Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. <br><br>Drive operational excellence and continuous improvement<br><br>Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. <br><br>Lead through insight, stakeholder partnership, and change<br><br>Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. <br><br>What You’ll Need To Succeed<br><br>Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. <br><br>It’s great if you also have<br><br>Experience in a global or regional HR shared services / People services environment. Experience leading both broad employee support teams and specialist employee relations or case management teams. Experience in knowledge management, service content strategy, and self-service adoption. Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. Experience improving employee experience through service redesign, process simplification, or digital product thinking. Experience in a high-growth tech, internet, or digital business. Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. <br><br>Why this role matters<br><br>This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.<br><br>As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.<br><br>#People Services #HRShared Services #Singapore #Singapore #London #England #Hong Kong #Hong Kong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #Kuala Lumpur #Malaysia #Bangkok #Thailand #Seoul #South Korea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #Czech Republic #Budapest #Hungary #Dubai #United Arab Emirates #Bangalore #India #Bengaluru #India #Hyderabad #India #New Delhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChi Minh City #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland<br><br>Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.<br><br>Discover More About Working At Agoda<br><br>Agoda Careers https://careersatagoda.com Facebook https://www.facebook.com/agodacareers/Linked In https://www.linkedin.com/company/agoda You Tube https://www.youtube.com/agodalife<br><br>Equal Opportunity Employer <br><br>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.<br><br>We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.<br><br>Disclaimer<br><br>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.